CSC releases Anti-Red Tape Act Survey results

Prompt, courteous and efficient public service delivery. Simplified procedures that reduce red tape and expedite transactions. Transparency in public transactions. Republic Act No. 9485 or the Anti-Red Tape Act intends to address the above cited issues. Section 5 states that all government agencies shall set up service standards to be known as Citizens Charter, which should contain information on how to avail of a particular service, time it would take to conclude the process, fees to be paid, documents to be presented by clients and procedure for filing complaints. ARTA also provides that all offices and agencies providing frontline services shall be subjected to a Report Card Survey (RCS) to be initiated by the Civil Service Commission. The RCS shall be used to obtain feedback on how provisions in the agencys Citizens Charter are being followed. In 2012, CSC administered the RCS to 599 agencies nationwide. Of these, 345 were national government agencies (NGAs), 2 local government units (LGUs), 251 government corporations (GOCCs), and 1 local water district. Of the total number, 50 obtained Excellent rating; 309 were rated Good; 90 were rated acceptable; and 150 others Failed. (The nationwide list of results can be accessed at http://excell.csc.gov.ph/ARTA/ad_rcs.jpg and http://excell.csc.gov.ph/ARTA/ad_rcs2.jpg.) In Region 1, thirty-five agencies were subjected to the RCS on the same period. Of these, 22 were GOCCs while 13 were NGAs. Only the LTO Urdaneta District Office was rated Excellent; 23 agencies were assessed Good; four were rated Acceptable; and 7 agencies Failed.
AGENCY Land Transportation Office Bureau of Internal Revenue Bureau of Internal Revenue Bureau of Internal Revenue Bureau of Internal Revenue DOH - Ilocos Training & Regional Medical Center DOH-CHD Region 1 DOH-Region 1 Medical Center Department of Trade and Industry Department of Trade and Industry Government Service Insurance System Land Transportation Office Land Transportation Office Land Transportation Office Land Transportation Office Land Transportation Office Land Transportation Office Philippine Health Insurance Corporation Philippine Health Insurance Corporation Philippine Health Insurance Corporation BRANCH Urdaneta City RDO 4, Calasiao, Pangasinan RDO 5, Alaminos City, Pangasinan RDO 2, Bantay, Ilocos Sur RDO 6 - Urdaneta City San Fernando City, La Union San Fernando City, La Union Dagupan City Vigan, Ilocos Sur Field Office La Union Satellite Office, Candon City Agoo, La Union Dagupan City Lingayen, Pangasinan Naguilian, La Union Laoag City Vigan City Candon City Urdaneta City, Pangasinan Vigan City, Sub Office ADJECTIVAL RATING Excellent Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

Philippine Health Insurance Corporation Laoag City Philippine Health Insurance Corporation San Fernando, La Union Social Security System Laoag City Social Security System Dagupan City DOH-Mariano Marcos Memorial Hospital Batac, Ilocos Norte Land Transportation Office Candon City Land Transportation Office San Carlos City, Pangasinan Social Security System Urdaneta City Bureau of Internal Revenue RDO 1, Laoag City Department of Trade and Industry Dagupan City Department of Trade and Industry Ilocos Norte Prov'l Office Government Service Insurance System Regional Office No.1, Laoag City Government Service Insurance System Vigan City Social Security System Alaminos City Social Security System Vigan City (Please see attached electronic copy, 2012 RCS Results in Region 1.xls)

Good Good Good Good Acceptable Acceptable Acceptable Acceptable Failed Failed Failed Failed Failed Failed Failed

Another objective of the ARTA-RCS is to obtain information/estimates of hidden costs paid by clients in accessing frontline services. The report summarizes the scores of agencies along the following areas: (1) Compliances with ARTA Provisions (Citizens Charter, Anti-Fixer Campaign, ID/Nameplates, No Hidden Costs, Help Desk and No Lunchbreak Rule); (2) Frontline Service Provider; (3) Service Quality; (4) Physical Working Condition; and (5) Client Satisfaction. The adjectival scores are based on the corresponding rating scales: Excellent for 90-100; Good for 80-89.99; Acceptable for 70-79.99; and Failed for 69.99 and below.