General Information
1
How long have you worked for the City? Less than one year 1-5 years 6-12 years 13-20 years 21-30 years more than 30 years Total respondents: 10 94 80 65 55 14 318
Respondents % 3% 30% 25% 20% 17% 4% Dept % 7 37 70 8 13 26 59 8 33 63 324 127 201 328 39% 61% 2% 11% 22% 2% 4% 8% 18% 2% 10% 19% 58% 79% 76% 50% 81% 72% 39% 89% 22% 46%
What department do you work for? City Attorney Community & Economic Development Community Services
Court
Executive (includes Communications) Finance & Information Technology Fire & Emergency Services Human Resources & Risk Management Police Public Works Total respondents:
3
277 37 314
88% 12%
p. 1
Strongly agree
Mostly agree
Do not know
Total
42 13%
226 68% 200 61% 196 60% 174 52% 158 48% 132 40% 141 43% 154 47%
13 4% 20 6% 9 3% 24 7% 18 5% 34 10% 39 12% 28 9%
4 1% 14 4% 2 1% 10 3% 6 2% 8 2% 21 6% 11 3%
330
29 9%
326
9 I have access to the information I need to do my job. 10 I trust the information that the senior leadership
93 28%
329
provides employees.
11 I trust the information that my department
79 24%
334
109 33%
331
107 32%
331
effective.
14 In my department, my ideas are heard and given
24 7%
328
appropriate consideration.
15 Please feel free to express any additional thoughts or
61 19%
325
concerns regarding City-wide and Departmental Communication, and any solutions you may have to address the issue:
p. 2
Total
and expectations.
17 I have a clear understanding of how my job fits with
165 50%
139 42% 143 45% 190 58% 175 54% 91 28% 131 41% 139 44% 147 46% 167 52% 173 55% 138 43% 161 50%
5 2% 4 1% 17 5% 15 5% 4 1% 4 1% 16 5% 12 4% 17 5% 22 7% 5 2% 18 6%
2 1% 3 1% 1 0% 1 0% 2 1% 9 3% 7 2% 2 1% 6 2% 7 2% 4 1% 9 3%
328
148 46%
320
18 I have the resources and equipment to do my job. 19 Our organization provides me the training I need in
90 28%
325
order to do my job.
73 23%
322
20 I know who my most important customers are. 21 I feel responsible for achieving the organization's
217 68%
321
158 49%
323
for my customer.
23 My job gives me the opportunity to use my own
124 39%
317
128 40%
320
83 26%
322
25 My workload is appropriate.
62 20%
317
154 48%
321
recognized.
28
67 21%
323
Please feel free to express any additional thoughts or concerns regarding Overall Job Satisfaction, and any solutions you may have to address the issue:
p. 3
City-wide Culture
The following questions relate to how you view the City, not just your department.
Total
45 14%
174 56% 190 61% 175 56% 186 60% 152 48% 171 55% 151 48% 179 58% 156 51% 144 46% 167 53% 182 58% 176 56% 150 48%
63 20% 37 12% 63 20% 37 12% 52 17% 35 11% 97 31% 66 21% 65 21% 18 6% 32 10% 57 18% 60 19% 12 4%
13 4% 5 2% 9 3% 8 3% 37 12% 14 5% 28 9% 17 5% 24 8% 5 2% 10 3% 18 6% 16 5% 5 2%
17 5% 26 8% 19 6% 4 1% 26 8% 17 5% 14 4% 26 8% 18 6% 7 2% 6 2% 10 3% 17 5% 16 5%
312
56 18%
314
47 15%
313
32 The City treats employees with respect. 33 The City applies policies and procedures fairly to all
77 25%
312
employees.
47 15%
314
34 The City has high standards and ethics. 35 The City does a good job of involving employees in
73 24%
310
22 7%
312
36 Decisions in the City are made in a timely manner. 37 It is safe to ask questions after decisions have been
22 7%
310
made.
44 14%
307
38 Customer service is a high priority in the City. 39 Employees are willing to give extra to get the job done
136 44%
310
and to be responsive.
101 32%
316
46 15%
313
44 14%
313
127 41%
310
concerns regarding Organizational Culture, and any solutions you may have to address the issue:
Department Culture
44 I have a clear understanding of the mission and goals
Strongly agree
Mostly agree
Do not know
Total
of my department.
45 The City uses taxpayers' dollars wisely and cost-
104 34%
162 53% 151 50% 118 39% 135 44% 134 44% 145 47% 161 52% 143 48% 133 43% 149 49% 139 46% 138 45%
32 10% 56 19% 42 14% 47 15% 27 9% 47 15% 34 11% 70 23% 78 25% 58 19% 70 23% 63 21%
4 1% 19 6% 9 3% 11 4% 6 2% 9 3% 3 1% 12 4% 9 3% 11 4% 8 3% 8 3%
306
effectively.
61 20%
301
46 I have trust in my department administrator. 47 My department administrator has done a thorough job
118 39%
305
of supporting and communicating the mission, values, and goals of the organization.
48 My department administrator communicates the
96 31%
305
132 43%
306
86 28%
307
team.
51 Employees are recognized for collaborating and
92 30%
308
57 19%
301
department.
54 17%
310
53 My department does a good job of planning. 54 My department does a good job at anticipating issues
56 18%
305
and problems.
55 Employees are held personally accountable for the
59 19%
304
67 22%
p. 5
305
0 0% 21 7% 36 12% 37 12%
4 1% 7 2% 10 3% 5 2%
304
80 26%
305
58 When errors occur, my department emphasizes lessons learned rather than placing blame on someone. 59 My direct supervisor (the supervisor that you report to)
80 27%
301
is an effective manager.
60 Please feel free to express any additional thoughts or
106 35%
304
concerns regarding Department Culture, and any solutions you may have to address the issue:
p. 6