TTP-342M PLUS/244ME PLUS THERMAL TRANSFER BAR CODE PRINTER

SERVICE MANUAL

Table of Contents
TABLE OF CONTENTS .............................................................................................. I 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2. 2.1 2.2 2.3 3. 3.1 3.3 3.4 3.5 FUNDAMENTALS ABOUT THE SYSTEM ........................................................ 1 Features of TTP-342M PLUS/244ME PLUS ..................................................... 1 Model Naming Rules ......................................................................................... 1 Overview ........................................................................................................... 2 Basic Specifications .......................................................................................... 4 Effective Print Area............................................................................................ 5 Available Bar Codes.......................................................................................... 5 Various Sensors and Switches.......................................................................... 6 SUPPLY SPECIFICATIONS ............................................................................. 8 Types of Paper .................................................................................................. 8 Paper Specifications.......................................................................................... 8 Ribbon Sizes and Shapes ................................................................................. 9 ELECTRONICS............................................................................................... 11 Circuit Description............................................................................................ 11 Reset Circuit .................................................................................................... 18 Memory System............................................................................................... 18 Connectors Circuit ........................................................................................... 19

3.2 MCU Pin Description ....................................................................................... 13

3.6 Real-Time Clock Circuit ................................................................................... 20 3.7 Decoder Circuit ................................................................................................ 21 3.8 Thermal Printhead Driving / Protection and History Control Circuit ................. 24 3.9 24V/5V Converter Circuit ................................................................................. 25 3.10 Stepping Motor and DC Motor Driving / Protection Circuit............................. 26 3.11 Communication (Serial and Parallel Port) Circuit........................................... 27 3.12 3.13 3.14 3.15 Cutter Driving Circuit...................................................................................... 28 Replacement of Main Board ....................................................................... 28 Print Density Selection ............................................................................... 30 Installation of Memory Module (Optional Equipment)................................... 31

3.16 RS-232 Serial Interface ................................................................................. 32 3.17 Mainboard Connectors Description................................................................ 32

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3.18 Centronics Pin Description............................................................................. 33 4. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 5. 5.1 5.3 5.4 5.5 5.6 5.7 MECHANISM .................................................................................................. 34 Cutter Installation ............................................................................................ 34 Replacement of Printhead ............................................................................... 36 DC Motor Replacement................................................................................... 38 Replacement of Stepping Motor ...................................................................... 39 Installation of Black Mark Sensor .................................................................... 40 Platen Replacement ........................................................................................ 41 Parts List.......................................................................................................... 44 TROUBLESHOOTING .................................................................................... 54 Error Messages ............................................................................................... 54 Calibrating the Gap Register ........................................................................... 56 Self Test .......................................................................................................... 56 Clearing RAM .................................................................................................. 56 Diagnosis Operation Procedure ...................................................................... 56 Cleaning the Print Head .................................................................................. 57

5.2 Troubleshooting ............................................................................................... 55

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1. Fundamentals about the System

1.1 Features of TTP-342M PLUS/244ME PLUS 1. TTP-342M PLUS/244ME PLUS prints bar codes, characters, logos, etc., on various types of labels by direct thermal or thermal transfer method. 2. TTP-342M PLUS/244ME PLUS provides BASIC, a high-level programming language. 3. TTP-342M PLUS/244ME PLUS can be connected to a personal computer or an optional LCD keyboard to execute the BASIC program downloaded to the printers memory. 4. TTP-342M PLUS/244ME PLUS provides 5 built-in fonts and self-peeling function. 5. TTP-342M PLUS/244ME PLUS provides a selection of optional features, including cutter module, etc. 6. TTP-342M PLUS/244ME PLUS provides user-friendly label design software. 1.2 Model Naming Rules
T T P (1) 3 4 2 M

(2) (3) (4) (5)

(1) Print method: TTP Thermal Transfer Printing (2) Dot density of print head (DPI) (3) Maximum print width (Inch) (4) Maximum print speed (Inch/Sec) (5) M Metal case

1.3 Overview 1.3.1 Front View 9

6 5 4 1 3 2

Figure 1 Front view of TTP-342M PLUS/244ME PLUS

1. 2. 3. 4. 5. 6. 7. 8. 9.

Cover Release Handle Label Dispense Opening Backing Paper Opening MENU Button PAUSE/SELECT Button FEED/SET Button Error Indicator On-line Indicator Power Indicator

1.3.2

Rear View 3 2

4 5

Figure 2 Rear view of TTP-342M PLUS/244ME PLUS

1. Label Insert OpeningFor user with external label 2. 3. 4. 5. 6. Centronics Interface Connector RS-232 25-Pin Interface Connector RS-232 9-Pin Interface Connector Power Switch Power Supply Connector

Note: Of the above RS-232 25-Pin and RS-232 9-Pin Interface Connectors, only one, as designated by the customer, will be provided as a standard equipment of the printer.

1.4 Basic Specifications Thermal transfer and direct thermal printing High dot density printing (203 dots/inch, 8 dots/mm) Selectable print speeds at 1.5, 2, or 3 per second (1.5 or 2 inches per second for TTP-342M PLUS/244ME PLUS, 4 inches per second for TTP-244ME PLUS) Maximum media width: 4.4 (114 mm) Adjustable label edge guide International character sets Print area is 4.09W x 4.56L (104 mm x 116 mm). User selectable bar code ratios and heights Printing on labels or ticket stock Black mark sensor (option) Self-peeling mode Label stock and thermal transfer ribbon easy to load Internal label print counter Self test Protocol: Xon/Xoff; DSR/DTR handshaking Downloadable fonts from the Windows label design software

Electronics/Communication Specifications Electrical: CPU: MITSUBISHI M37720S1AFP TPH: ROHM KF2004-GC12G 800 Stepping Motor: Mitsumi 24V 7.5 Degrees 4 DC Motor: Mitsumi DC 24V 3500 rpm Memory: DRAM, 1Mx16Brt 60ns Flash Memory: (512K x 8 Bit) x2 120ns Voltage: Switching Power, 110/220VAC10%, 50~60Hz Regulations: CE Class A, FCC Class A, UL, CUL, TUV-GS (Switching Power Supply Only) Communications Interface: Communications: RS-232C (DB-9) at 2400, 4800, 9600 or 19200 baud rate Word Length: 7 or 8 data bits, 1 or 2 stop bits, selectable parity Communication Protocol: Handshaking: XON/XOFF and DSR/DTR Input Buffer: 60K bytes

1.5 Effective Print Area

Label/Ticket Length Effective Print Length Label/Ticket Width Effective Print Width No Print Area

12 mm~116 mm 10 mm~114 mm 25 mm~115 mm 23 mm~113 mm 1 mm

1.6 Available Bar Codes Code 39 Code 93 Code 128 UCC Code 128, Subsets A, B, and C Codabar Interleaved 2 of 5 EAN-8, EAN-13, EAN-128 UPC-A, UPC-E EAN and UPC with 2 or 5 digits add-on UPC shipping container code Postnet Chinese Post Code Maxicode PDF-417 Data Matrix

1.7 Various Sensors and Switches 1. Feed Gap Sensor The feed gap sensor detects the label/ticket gap to locate the position. The sensor is set to detect gaps along the center line of the label/ticket roll width across the length of the media.

In case of Label

2. Black Mark Sensor The black mark sensor locates the position of the ticket by emitting infrared rays onto the black mark at the back side of the ticket. The sensor is positioned central to the ticket roll width on the mechanism.
In case of Ticket

3. Ribbon End Sensor The sensor detects the end portion of the ribbon. 4. Ribbon Encoder Sensor The encoder is located in the gear box of the DC motor and is used to detect whether the ribbon is broken or abnormally rewound. 5. Label End Sensor The sensor detects the end portion of the label. 6. Thermal Head Position Switch The switch detects whether the thermal head is set in a printable status or not. 7. Peel-Off Sensor The sensor detects the backing paper of the label.

2. Supply Specifications
2.1 Types of Paper Three types of paper are available: (1) label, (2) ticket, (3) direct thermal paper.
Note: Our definition of ticket is the media with black lines on its backing paper.

Item (1), (2), (3) can be further classified into direct thermal type or thermal transfer type. 2.2 Paper Specifications Specifications Items Paper Width Length (Pitch) Thickness Max. Roll Diameter Roll Up Method Paper Core ID Label / Ticket Max. 114 mm Min. 25 mm 12~2286 mm 0.06 mm~0.25 mm Outer roll dia. 180 mm Print surface wound outside as standard 25.70.3 mm

Note: (1) The max. paper length above is for standard 2MB memory. (2) The printing length above is based on the assumption that there is not any downloaded file in the printer memory. (3) The quoted width and thickness are said of the label plus the backing paper. (4) Likewise, the approval of a label entails that of its backing paper. (5) In the peel off mode, the minimum pitch is 35 mm. (6) In the cutter mode, it is recommended that the print media be wound outside lest paper jam should result. (7) In the cutter mode, the paper thickness must be less than or equal to 250 m. (8) Paper shape is as shown on next page:

2.3 Ribbon Sizes and Shapes

Item Ribbon shape Ribbon width Ribbon winding width Leader tape End tape Max. ribbon OD. Winding method

Specifications Spool type Max. 110 mm Min. 40 mm Max. 110 mm Min. 40 mm Polyester film, 3355 mm long Polyester film (transparent), 2505 mm long 67 mm Ink surface wound outside

Note: The Max. length of ribbon depends on its core outside diameter and thickness.

This formula below defines the correlation between ribbon roll length and ribbon core diameter:
L= (D2 d 2 ) , where 4t

L = Ribbon length D = Max. roll diameter d = Ribbon core outside diameter t = Ribbon thickness
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3. Electronics

3.1

Circuit Description

Figure 3 MCU Circuit

The above is the MCU Circuit Diagram The mainboard of TTP-342M PLUS includes 5 system blocks A. Memory System (Decoder, Memory block and LCD) B. Motor System (Stepping Motor, DC Motor and Cutter Block) C. Thermal Head System D. Communication System (Serial and Parallel Port Block) E. Power System
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The figure below shows PCB system area Power Block

Cutter Block

RTC

Motor Block

Thermal Head

MCU Block

Memory Block

Communication Block

Figure 4 PCB System Block 12

3.2

MCU Pin Description

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15

16

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3.3

Reset Circuit

Figure 5 Reset Circuit

The above is the reset circuit. When the driving voltage is lower than (the typical) 4.63 V,TS809CXA IC outputs the system reset signal of LOW.

3.4

Memory System

Figure 6 FLASH ROMS and DRAM Circuit

This is the memory circuit. The U8 & U9 are 2M Byte FLASH ROM and U10 is 2M Byte DRAM .

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3.5

Connectors Circuit

Figure 7 Connectors Circuit

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JP1 is the KEY&LED connectors : LED1, LED2, LED3 : Output pins of DECODER, controlling Power-on, On-Line and Error LED, respectively. The LED illuminates when the signal is "HIGH", goes out when "LOW. KEY1: Detect pin of the PAUSE button. (Outputs HIGH when not pressed.) KEY2: Detect pin of the FEED button. (Outputs HIGH when not pressed.) KEY3: Detect pin of the MENU button (Outputs HIGH when not pressed.) JP2 is the RIBBON SEN connectors : Detect pin of ribbon sensor (Outputs HIGH when ribbon is loaded.) JP4 is the BLACK-MARK SEN connectors : Detect pin of black mark sensor. (Outputs LOW when white label paper is detected, outputs HIGH when black mark is detected.) Jp5 is the GAP_LEVEL connectors : Control pin of gap emission system JP6 is the DC MOTOR : DC MOTOR SENS pin is detect motor is run. DC PHASE determaines the DC motor run direction(forward or backward). DC motor pin is DC motor power. JP7 is the HEAD-OPEN sensor connectors : When the printhead open, The HEAD SENS signal is High ; When the printhead close, The HEAD SENS Signal is LOW. JP8 is the memory module connectors : THE Connector connected to the internal memory module. JP15 is the CASE OPEN : Detect pin of cover open sensor. (generally outputs 'high' when printer cover is open) 3.6 Real-Time Clock Circuit

Figure 8 Real-Time Clock Circuit

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HT1381 is serial time Keeper.

3.7

Decoder Circuit

Figure 9 Decoder Circuit

CS0: (0000 0000 ~ 003F FFFF) CS1: (0040 0000 ~ 007F FFFF) CS2: (0080 0000 ~ 00BF FFFF) CS3: (00C0 0000 ~ 0FFF FFFF)
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ROM1: (0000 0000 ~ 001F FFFF) ROM2: (0020 0000 ~ 003F FFFF) Memory card :(0040 0000~007F FFFF) Download ROM: (0800 0000 ~ 09F FFFF) DRAM: (0100 0000~011F~FFFF) Other Map Address 00C0 0000 MOTOR DATA Bit 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6
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00CF 0000 LCD DATA

00D0 0000 /USB

00E0 0000 /CENTRONIC DATA

Function PHASE1 PHASE2 I0 I1 /CT EN DC PHASE TPH EN BUZZER LCD_D0 LCD_D1 LCD_D2 LCD_D3 LCD_D4 LCD_D5 LCD_D6 LCD_D7 USB_D0 USB_D1 USB_D2 USB_D3 USB_D4 USB_D5 USB_D6 USB_D7 P_D0 P_D1 P_D2 P_D3 P_D4 P_D5 P_D6

00EF 0000 LCD CONTRAL

00F0 0000 OTHER ENABLE

7 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7

P_D7 LCD_D/C LCD1_E LCD2_E CT_PHASE

LED1 LED2 LED3 PE /SLCT /ERROR /RTC RESET RTC CLK

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3.8

Thermal Printhead Driving / Protection and History Control Circuit

Figure 11 Thermal Printhaed Driving / Protection and History Control Circuit

This is the thermal head drive/protection circuit. CLK and /LAT connected to thermal head control clock and data latch respectively. TPH_EN controls the DC24V voltage of the thermal head. When TPH_EN is HIGH, the thermal head will be separated from 24V (VCC). STB1-4 determines whether to heat the thermal head or not. DI sends the printer data to the print head. TM is the temperature/voltage sensor for thermal head. Vdet feeds back the voltage and compensates the heat time for voltage accuracy when printing.3.9 24V/5V Converter Circuit.

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3.9

24V/5V Converter Circuit

Figure 12 24V/5V Converter Circuit

Figure 12 is the DC-TO-DC (DC24V to DC 5V) converter circuit, which is a boost system circuit structure. U24 is the DC-TO-DC converter IC, which can convert voltage by using PWM control mode.

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3.10

Stepping Motor and DC Motor Driving / Protection Circuit

Figure 13 Stepping Motor and DC Motor Driving / Protection Circuit

Above is Stepping Motor and DC Motor Driving / Protection Circuit. JP12 connector sends patterns as shown in Table 1. The power level of the stepping motor is determined by the status of I0 and I1. Power level is as shown by the patterns in Table 2. Motor port is protection pin. When it is in LOW status, power of motor system will be disconnected. Power reverts to "ON" when the pulse of MOTOR pin is in "HIGH" status. PHASE1 and PHASE2 determine the stepping motor driving circuit mode. For example: in full step mode, the sequence of PHASE1/PHASE2 is 0/0 0/1 1/1 1/0.

JP12 Pin Step 1 2 3 4 Table 1 Stepping Motor Pattern

1 ON

2 ON ON

4 ON

PHASE A /A

ON ON ON

ON ON

/B B

ON

Motor Current HIGH LEVEL LOW LEVEL

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I0 I1 100% L 20% L L H H L

MEDIUM LEVEL 60%

Non-current Table 2 Power Level of Stepping Motor

0%

H H

The power of DC motor is "ON" when DCM pin is in LOW status. PHASE3 determines the rotation direction of the DC motor (forward or backward).

3.11

Communication (Serial and Parallel Port) Circuit

Figure 14 Parallel Port and RS-232 (Serial Port) Circuit

RS-232 circuit is used with externally connected PC or keyboard. JP13 is connected to PC serial port through RS-232 connection. RxD is data receive pin of MCU. CTS is Clear To Send of MCU, the signals of which are sent through external device. TxD is data output pin of MCU. RTS is Request To Send signal which MCU sends to external device. Parallel port is is connected to the parallel port of the externally connected PC through the centronics cable. When PC strobe signals enter, the printer responds 'busy' status until parallel port data is read. When it is in 'error' status, the printer responds error signals to PC.

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3.12

Cutter Driving Circuit

Figure 15 Cutter Driving Circuit

Above shows the cutter driving circuit. When printer power is turned on, RESET signal is 1. CUTTER OUT controls the activation of the cutter. CD_PHASE conrols the rotation direction (HIGH, forward; LOW, backward). When the signal of CUTTER OUT is LOW, cutter will be activated. Cutter sensor sends Hi-Lo signals to MCU through CUTTER SEN. Pin that detects the cutter action. CUTTER SEN : Detect pin of cutter sensor (check if cutter position is correct, usually in HIGH status). PEEL-OFF SEN : Detect pin of peel-off sensor (usually in high status).

. 3.13 Replacement of Main Board 1. Disconnect printer power 2. Disconnect RS-232 cable and power cord 3. Open the front panel 4. Open the printer top cover 5. Unfasten the two screws located at the lower edge of the lateral cover, the three screws fastening the lateral cover from inside the printer. Detach the lateral cover from the printer
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6. Disconnect all connectors on the mainboard 7. Unfasten the ground wire fixing screw, detach the ground wire 8. Unfasten the 6 mainboard fixing screw

Screws Screws

Figure 16 The 6 Mainboard Fixing Screws

9. Replace with the new mainboard 10. Assemble the parts in the reverse order of that of disassembling

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3.14 Print Density Selection As shown, on the lower edge of the mainboard are 2 jumpers to be used in the selection of print density. To select 200 dpi print density, cap J1 on positions 1, 2 and J2 on positions 2, 3, as described in the instructions beside. To select 300 dpi print density, cap J1 on positions 23, and J2 on positions 12.

Figure 19 Jumpers used for selection of print density

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3.15 Installation of Memory Module (Optional Equipment) 1. Turn off printer power 2. Disconnect RS-232 cable and power cord 3. Open the front panel 4. Open the top cover 5. Detach the lateral cover by unfastening the fixing screws 6. Locate the memory module slot in the lower right corner of the mainboard

Figure 20 Memory Module Slot

7. Insert memory module in the slot, fix it in place with the 2 screws provided

Figure 21 Memory module installed

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3.16

RS-232 Serial Interface Host RxD TxD DTR GND DSR RTS CTS 9 Pin 25 Pin 2 3 4 5 6 7 8 3 2 20 7 6 4 5
Table 3 RS-232 Interface

9 Pin 1 2 3 4 5 6 7 8 9

+5v TxD RxD DSR GND RDY N/C RDY +5V

3.17

Mainboard Connectors Description

SW1DC Power Input (24Vdc, 3.3A) JP1Control Panel SocketIncludes Buttons and LCD JP2Ribbon Sensor Socket JP3Cutter Control and Pell-Off Sensor Socket JP4Black Mark Sensor Socket JP5Gap Sensor Socket JP6Ribbon DC Motor Driver and Sensor Socket JP7Head Open Sensor Socket JP8Memory Card Socket JP9JP10ROHMKYOCERAPrinthead Socket JP11LCD Display Socket JP12Stepping Motor Socket JP13Serial PortRS-232Socket JP14CENTRONICS Socket JP15Cover Open Switch, Socket

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3.18

Centronics Pin Description

PIN 1: Strobe Signal PIN 2 ~ PIN 9: Data Bus (0..7) Data Bus (D0..D7) PIN 10: /Acknowledgement PIN 11: BUSY PIN 12: PE Out of Paper PIN 13: SELECT Status PIN 14, 16, 17, 19~30, 33~35 : GND PIN 15, 18, 31, 36: N/C PIN 32: /ERROR Error Indication

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4. Mechanism
4.1 Cutter Installation 1. Turn off the printer power 2. Open the top cover 3. Disconnect the gap sensor power connector below the carriage, detach the front panel

Connector Jack

Front Panel

Figure 22 Detaching the Front Panel

4. Install the cutter mode front panel

Cutter Mode Front Panel

Figure 23 Installation of Cutter Mode Front Panel

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5. Insert cutter module tenons in the cuts on the carriage, slide the cutter module to the right

Cutter Tenons

Cuts

Figure 24 Installation of Cutter Module

6. Fix the cutter module in place with the provided screw, plug in cutter module power

Screw Power Connector

Power Cord Cord Clips

Figure 25 Fixing Cutter Module in Place

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4.2 Replacement of Printhead 1. 2. 3. 4. 5. 6. Turn off the printer power Open the top cover Open the front panel Dismantle label and ribbon Disengage printhead carriage Loosen the screw in the front center of the printer head

Figure 26 Printhead Fixing Screw

6. Disconnect printhead cable, replace with the new printhead

Printhead Cable

Printhead Connector

Figure 27 Printhead and Cable Note: Connector lock is to face up Do not touch printhead elements Do not tear printhead apart

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7. Tidy the cable so as not to interfere with the ribbon 8. Assemble the detached parts in reverse order of the steps above

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4.3 DC Motor Replacement 1. Turn off the printer power 2. Disconnect RS-232 cable and power cord 3. Open the front panel 4. Open the top cover 5. Detach the lateral cover by loosening its 5 fixing screws 6. Unfasten the 4 mechanism fixing screws on the carriage: one in upper-right, lower left corner each, two in the lower right corner. 7. Disengage the mechanism, push the mechanism forward for about 1 cm, take out the mechanism 8. Loosen the screw in the center of the DC motor cover

Figure 28 Loosening the Screw in the Center of DC Motor Cover

9. Detach the ground wire on the mainboard 10. Disconnect all mechanism connectors from mainboard 11. Take out the mechanism 12. Cut off the cable tie. Unfasten the 3 screws on the fixing tab of DC motor

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Figure 29 DC Motor Fixing Screws and Cable Tie

13. Replace with the new DC motor and connection wires

Note: The colors of DC motor connection wires are, from left to right, yellow, green, orange, red, gray

14. Assemble the detached parts in the reverse order of the steps above

4.4 Replacement of Stepping Motor 1. Turn off the printer power 2. Disconnect RS-232 cable and power cord 3. Open the front panel 4. Open the printer top cover 5. Detach the lateral cover by loosening its 5 fixing screws 6. Unfasten the 4 mechanism fixing screws: one in upper-right and lower-left corner each, two in the lower-right corner 7. Disengage the mechanism, slide mechanism forward for 1 cm, take out the mechanism 8. Detach the mechanism's ground wire on mainboard 9. Disconnect all mechanism connectors from mainboard 10.Take out the mechanism 11.Unfasten the 2 stepping motor fixing screws, as shown

Figure 30 Stepping Motor Fixing Screws

12. Cut off the cable tie, replace with the new stepping motor and connection wires 13. Assemble the detached parts in the reverse order of the above steps

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4.5 Installation of Black Mark Sensor 1. Turn off the printer power 2. Disconnect RS-232 cable and power cord 3. Open the front panel 4. Open the top cover 5. Detach the lateral cover by unfastening its 5 fixing screws 6. Loosen the 4 mechanism fixing screws 7. Disengage the ribbon mechanism, slide mechanism forward for 1 cm, take out the mechanism 8. Detach the mechanism ground wire on the mainboard 9. Disconnect all mechanism connectors from mainboard 10. Take out the mechanism and stand the mechanism perpendicularly as shown 11. Replace with the new black mark sensor and connectin wires, fix the connection wires in the guide slots as shown

Figure 31 Flipping the Mechanism Over to Replace the Black Mark Sensor

Note: Black mark sensor connector is to be connected to JP4

12. Assemble the detached parts in the reverse order of the steps above

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4.6 Platen Replacement 1. Turn off the printer power 2. Disconnect RS-232 cable and printer power cord 3. Open the front panel 4. Open the top cover 5. Loosen the 4 ribbon mechanism fixing screws 6. Disengage the mechanism, slide it forward for 1 cm, take out the mechanism 7. Loosen the 2 stepping motor fixing screws as shown

Figure 32 Detaching the Stepping Motor

8. Loosen the E-ringRemove the 2 gears, as shown

Printhead

Release lever arm E-ring Gear 1 Gear 2

Figure 33 Position of E-ring and Gears

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Printhead

Release lever

Platen Stripping Rod

Figure 34 E-ring and Gears Detached

9. Detach the E-ring attached on mechanism release lever arm, remove the release lever

Printhead Bracket

Mechanism Release Lever

E-ring

Figure 35 Mechanism Release Lever and E-ring

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Printhead Bracket

Release Lever Arm

Figure 36 Mechanism Release Lever and Fixing E-ring Removed

10. Detach platen fixing E-ring, remove bushes both to the left and right of the platen 11. Remove the stripping rod

Figure 37 Stripping Rod and (Metal) Driving Shaft

12. Push platen to the right, take out the platen and replace it with a new one 13. Assemble the detached parts in the reverse order of the steps above

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4.7

Parts List

Cover and Accessories Item 1-1 Part Number 72-0010001-00LF 72-0050001-00LF 72-0050007-00LF 72-0050007-10LF 72-0050010-10LF 72-0050010-10LF 30-0182001-00LF 30-0182001-01LF 30-0182002-00LF 30-0182002-01LF 37-1503006-14LF 98-0182003-00LF 98-0182003-01LF 98-0182106-00LF 30-0182004-00LF 98-0182010-20LF 72-0010044-00LF 37-1503005-B4LF 37-1503006-74LF 36-0182003-00LF 72-0050019-00LF 98-0182008-00LF 37-1504008-34LF 37-1403006-34LF Reference Name Printer Cable Power cord Cable/US Power cord Cable/EU 180o Power cord Cable/EU 90 o Power cord Cable/UK Power cord Cable/AU Upper Front Panel Upper Front Panel Lower Front Panel Lower Front Panel Machine Screw Peel-Off Panel ASS'Y Peel-Off Panel ASS'Y PCB-C ASS'Y Cutter Mode Panel Cutter ASS'Y MINI DIN (MALE) CABLE Manual Machine Screw Machine Screw Pad MINI DIN (FEMALE) CABLE Label Roll Spindle Machine Screw Tap Screw Remark Spare parts

1-2

Choose any of the four above

1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11 1-12 1-13 1-14 1-15 1-16 1-17

342M Plus 244ME Plus 342M Plus 244ME Plus 342M Plus 244ME Plus 244ME Plus Option Option Option Option Option

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1. Cover and Accessories

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Control Panel and Mainboard Item 2-1 2-2 Part Number Reference Name 37-1503006-14LF Machine Screw 98-0182005-01LF Windows Cover ASS'Y (TTP-342M Plus) 98-0182005-02LF Windows Cover ASS'Y (TTP-244ME Plus) 37-1202005-31LF Tap Screw 66-0A0A211-01LF LCD Display 70-31M1401-01LF Socket 37-1403006-34LF Tap Screw 98-0182111-00LF Memory Card Module 98-0182112-00LF Memory Card Module 98-0182113-00LF Memory Card Module 98-0182109-00LF Memory Card Module 98-0182105-00LF PCB-B ASS'Y 72-0010004-00LF RS-232 Wiring Material 72-0050020-00LF Parallel Port Flat Cable 37-1503008-34LF Machine Screw 63-04FDS01-00LF Power Switch 37-1504006-34LF Machine Screw 37-3342080-04LF Toothed Washer 70-51B1401-10LF Wiring Material + Socket (Female to Female) 70-51B0801-10LF Wiring Material + Socket (Female to Female) 70-51F0507-10LF Wiring Material + Socket + Terminal 70-51B0501-10LF Wiring Material + Socket (Female to Female) 72-0050030-00LF Power Ground Wire 62-0180001-00LF Power Supply with Switch 98-0182207-10LF MAIN PCB-A (For TTP-342M PLUS) 98-0182207-11LF MAIN PCB-A (For TTP-244ME PLUS) 80-PBL3717-00LF Driving IC 80-A3953SB-00LF Driving IC 82-029F160-20LF FLASH Remark Spare parts

2-3 2-4 2-5 2-6 2-7

Option (1MB) Option (2MB) Option (3MB) Option (4MB)

2-8 2-9 2-10 2-11 2-12 2-13 2-14 2-15 2-16 2-17 2-18 2-19 2-20 2-21

2-22 2-23 2-24

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2. Conrol Panel and Mainboard

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Ribbon Mechanism Item 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 Part Number 98-0130019-10LF 98-0182014-00LF 37-1403005-32LF 37-1403008-34LF 37-1203510-31LF 30-0180053-00LF 98-0182001-00LF 37-1502604-24LF 37-1201705-24LF 98-0182108-00LF 98-0182015-00LF Reference Name Ribbon Supply Spindle Ribbon Mechanism Screw, 3x5 Tap4 Round + Black Screw, 3x8 Screw, 3.5x10 Tap2 Round + Yellow Ribbon Mechanism Side Cover DC Motor ASS'Y Screw, M2.6x4 Round + Ni Screw, 1.7x5 Tap2 Flat + Ni PCB-F Assy (Ribbon Rewind DC Motor) Ribbon Base Ass'y Remark Spare parts

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3. Ribbon Mechanism

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Mechanism Upper Cover Assembly Item 4-1 Part Number Reference Name Remark Spare parts

4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10

98-0182012-00LF Mechanism Upper Cover Ass'y (244ME PLUS) 98-0182024-00LF Mechanism Upper Cover Ass'y (342M PLUS) 37-1403008-34LF Screw, 3x8 37-1202612-22LF Screw, 2.6x12 Tap4 37-1503006-34LF Screw, M3x6 Round + Ni 37-1403015-32LF Screw, 3x15 Tap4 Round + Ni 37-1403508-52LF Screw, 3.5x8 98-0182104-00LF PCB-G Assy (Ribbon Sensor) 37-1201705-24LF Screw, 1.7x5 Tap2 Flat + Ni 72-0050021-00LF Flat Cable 64-0010011-00LF Thermal Printhead (244ME PLUS) 64-0010010-01LF Thermal Printhead (342M PLUS)

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4. Mechanism Upper Cover Assembly

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Mechanism Lower Cover Assembly Item 5-1 Part Number 98-0182026-00LF 98-0182020-00LF 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 5-10 5-11 5-12 98-0182114-00LF 65-0010005-00LF 37-1403008-34LF 37-1403006-74LF 36-0130002-00LF 30-0130053-20LF 98-0182063-00LF 37-1201705-24LF 36-0130001-40LF 32-0182009-10LF 37-1503006-14LF Reference Name Mechanism Lower Cover Ass'y (342M PLUS) Mechanism Lower Cover Ass'y (244ME PLUS) PCB-D Assy (Gap/Ribbon Sensor) Stepping Motor Screw, 3x8 Screw, 3x6 Tap4 Round/W + Ni Damper Printhead Carriage Release Lever ( L) PCB-E1 Assy Screw, 1.7x5 Tap2 Flat + Ni Platen Stepping Motor Cover Machine Screw Remark Spare parts

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5. Mechanism Lower Cover Assembly

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5. TroubleShooting
5.1 Error Messages 1. Syntax Error The command format is incorrect. The serial port setting is incorrect. 2. Out of Range Numeric input is too large to be processed. The input string is too long to be stored. The size of the text or bar code exceeds that of the label. 3. Download Error The download file format is incorrect. There is not enough memory to store the file. 4. Stack Overflow A mathematical expression is too complicated. Divide it into several expressions. The nested routine is too deep. 5. Memory Error Too many variables defined. 6. RS-232 Error The serial port setting is incorrect. 7. File not Found Cannot open the file specified. Download the file again. 8. Type Mismatch Variable type mismatch. 9. Gap not Found Cannot detect label gap. Calibrate the label again. 10 Clock Access Error Can not read from / write to the real time clock.

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5.2

Troubleshooting

The following guide lists some of the most common problems that may be encountered when operating the bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance

Problem Ribbon does not advance or rewind

Solution Check the setting of print method. (SET RIBBON ON)

Poor print quality

Clean the thermal print head. Adjust the print density setting. Ribbon and media are not compatible.

Power indicator does not illuminate

Check the power cord, see whether it is properly connected. Out of paper or out of ribbon Calibrate the sensitivity of gap sensor.

ON-LINE indicator is off

ERROR indicator lights on

Command syntax is not correct. Rewind ribbon paper core is not installed. Serial port baud rate setting is not correct.

Continuous feeding when printing labels

Calibrate the gap sensor.

Note: When the voltage is too low or when the printing covers a wide range on the label, the print density may become inadequate. At this, please lower the print speed to secure normal print quality.

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5.3 Calibrating the Gap Register 1. Install the label. 2. Turn on the printer power while pressing the PAUSE button, the printer will calibrate the transparency of the backing paper and adjust the gap register.

5.4 Self Test 1. Install the label. 2. Turn on the printer power while pressing the FEED button, the printer will: (1) Print print head check pattern. (2) Calibrate the label length. (3) Print internal settings. (4) Initiate self-test. (5) Enter dump mode.

5.5 Clearing RAM Press the PAUSE button and FEED button more than 3 seconds, the printer will clear the memory and reset the printer. Be sure to calibrate the gap register with blank label before printing.

5.6 Diagnosis Operation Procedure When the power is turned on without pressing any button, self diagnosis is automatically performed to test the available memory. If any error should occur at this moment, the ERR light will flash. Do the self test and inspect the test pattern to check if the thermal head is available.

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5.7 Cleaning the Print Head The printer should be cleaned at regular intervals to retain high quality and optimum performance. The greater the usage of the printer, the more frequent the cleaning. 1. Turn the power off 2. Open the printer cover. 3. Open the printer carriage by pulling up the release lever on the left side of the front rubber roller. 4. Remove the ribbon and label. 5. Clean the print had element with a head cleaner pen. 6. Clean the front rubber roller with a piece of alcohol moistened cloth.

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TAIWAN SEMICONDUCTOR CO., LTD.

11F., No. 205, Sec.3, Beishin Rd., Shindian City, Taipei, Taiwan. R.O.C.