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Anthony Zepeda

OS: Languages: Software: Networking:

1690 Santa Barbara Ave Tulare, CA 93274 (559)-697-1677

Windows 2000/XP/Vista/Windows 7, Server 2008, Mac OS HTML, Visual Basic MS Office Suite, Access, McAfee/Norton Virus Protection Utilities, TeamViewer LAN/WAN Administration, VPN, TCP/IP,

Microsoft MS 70-643 (Windows Server 2008 Applications, Configuring) Microsoft MS 70-680 (Windows 7, Configuration) Microsoft MS 70-640 (Windows Server 2008 Active Directory, Configuring) Comptia A+

IT Technician December 2010 - Present PatronTax Visalia, CA Implemented remote support systems using TeamViewer which reduced 250+ hours of downtime and $5,000 annually in tech support costs. Provided 24x7 monitoring of all systems and network infrastructure to ensure 99.99% uptime. Provided recommendations for continuous improvements through analysis of performance metrics. Deployed disaster recovery infrastructure and processes to allow for redundancy in the event of system failure and other business disruptions. Planned, coordinate, and implemented network security measures for users. Revamped network infrastructure that increased network performance by 50%. Lead Satellite Technician October 2010 to February 2012 Dish Network, Visalia, CA Reworked and implemented new installation techniques which increased productivity by 50% and reduced costs by $30,000 annually. Supervised 20+ Technicians to ensure rapid responses and efficient work. Provided mentoring and training on installation techniques and customer service skills that was instrumental in acquiring a new customer, generating over $100,000 in revenue. Demonstrated ability to troubleshoot, generate creative solutions, and deliver effective resolutions to customer issues. Satellite Technician February 2010 to October 2010 Dish network, Visalia, CA Recognized for outstanding customer satisfaction, completion of installations in timely manner, and efficient work. Repaired equipment by adjusting, aligning, repairing, or replacing defective components. Responsibilities included installation, sales, service, upgrade and repair of satellite dish equipment with DISH Network, getting any possible related duties accomplished like wall fishing, data & phone lines, LCD/plasma, audio system & home theater installation.

Bachelor of Science, Information Technology Network Design & Management Western Governors University, Salt Lake City, UT Course of study includes Network infrastructure design and security Technical project planning IT project management Business case analysis 2014(Anticipated)