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March 2010

Recruitment Services Recruitment Process Outsourcing (RPO)

Contents
1. 2. 3. 4. Executive summary Service line - Overview Our methodology Meet the team 2 3 5 7

5.

Contacts

1. Executive summary
Introduction
Competing for the most experience and qualified candidates in todays employment marketplace poses significant challenges. When business requirements call for multiple hires within a tight timeframe, these challenges cause increased costs and hinder your ability to meet business objectives. A Proven Solution Deloitte Project-Based Recruitment Solutions offer an outsourced approach to optimise your talent acquisition, to manage multiple hires within a specific timeframe. Our consultants use our proven methodology to deliver seamless, workflow-driven talent acquisition strategies that can help you secure the right talent, quickly and effectively. Before engagement, our consultants will work with you to fully understand your requirements, understand the business culture and develop a customised strategy for identifying, attracting and retaining talent. Once the project is under way, our team follows a tightly integrated process and timeline to deliver multiple hires without sacrificing quality or efficiency. Our proven processes for candidate care, screening and evaluation ensure that you reach the right people to meet the needs of your business. RPO Summary Deloitte Recruitment Process Outsourcing (RPOs) act as a companys internal recruitment function for a portion, or all of th e requirement. Deloitte manage the entire recruiting/hiring process from job profiling through the on-boarding of new employees. A properly managed RPO will improve a companys route to market (contingency, high volume & search) companys time to hire, increase the quality of the candidate pool, provide verifiable metrics, reduce cost and improve compliance.

This offering is designed for organisations with significant and consistent hiring needs. Deloitte parachute in an individual (or team) onsite. With experience gained, they have the ability and experience to completely integrate into your organisation, understand your company culture, and develop lasting relationships with both hiring managers and candidates, in line with the agreed project plan and time lines.
This is most appropriate for a business going through start-up, relocation or period of expansion.

Executive Selection Recruitment Process Outsourcing

2. Service line Overview (1)


Recruitment Optimisation
Deloitte In-House Recruitment Optimisation model is designed to address the pressure that HR departments are under to reduce their cost-per-hire when embarking upon volume recruitment drives.

Our service empowers customers to significantly increase their direct candidate pipeline. Customers can take advantage of o ur expertise to improve candidate response, decrease time-to-hire and manage specific hiring projects from internal resources.

Our Service Includes:


Online and offline advertising, along with professional networking; Preparation of profile specifications and advert writing; Develop and manage relationships with management, in relation to culture, requirement, and structural mapping; CV administration and screening of candidate applications; Candidate initial screening; Internal networking and submitting to HR/or Line Managers; In-country sourcing. Aimed at senior professionals; Development of clear staffing metrics unravelling the steps to success, leading to improved hiring practices.

Benefits to the Employer


Ability to hit the ground running; Access to global Deloitte network; Eliminates the need to advertise directly; Reduces advertising cost through global Deloitte agreements; (Monster, Linked In, SAON Group)

Increased advertising attracts increased candidate response;


Increases quality-of-hire by allowing HR focus on relevant candidates; Substantially reduces time-to-hire and cost-per-hire.

Executive Selection Recruitment Process Outsourcing

2. Service line Overview (2)


Recruitment Process Outsourcing
Your staff are a vital component of your businesses success. Unfortunately, too many businesses get caught up in the processes. Searching for suitable talent, sifting through CVs, responding to candidates, arranging interviews and checking references are all very necessary but time-consuming and costly exercises. Deloitte Recruitment process Outsourcing (RPO) solutions reduce employers recruitment costs with a flexible pay-for-performance model that deploys recruitment Euros more efficiently when undertaking volume recruitment projects. Deloitte RPO service provides customers with a dedicated on-site or off-site professional.

Create a centralised and dedicated recruitment process for the business; Define a leading sourcing strategy including Marketing and networking;

This approach allows customers

Flexibility when embarking on hiring projects; Reduce risk when managing volume and executive staffing initiatives; Remove administrative duties, including negotiation and contract formulation; Focus on HR business issues and strategic activities.

Reduced cost-per-hire and time-to-hire; Enhance direct recruitment marketing; particular emphasis on web initiatives;

Benefits to the Customer

Increased quality-of-hire; Acquire the best talent in competitive marketplace; Reduced attrition and improved retention rates; Flexible recruitment costs allow you to manage budget effectively.

Executive Selection Recruitment Process Outsourcing

3. Our methodology (1)


A Strategic Approach for RPO Effectiveness and Business Impact
Whether you are addressing select recruitment needs or require a complete enterprise RPO solution, a strategic recruitment capability is essential in an RPO partner. Deloitte provides the strategic approach you need to achieve business impact, applying a best-practice engagement methodology that spans key areas of activity, including:

Analysis

Determine Workforce Planning Strategy; Assess Employment Brand; Identify Gaps and Inefficiencies .

Strategy

Develop Recruitment Programs; Set Project Timelines and Objectives; Establish Project Team; Establish Service Level Agreement and Key Performance Indicators.

Deployment

Initiate Change Management and Communication; Project Launch.

Execution

Manage Full-Lifecycle Recruitment; Manage Sourcing and Recruitment Programs.

Performance Management

Conduct Program Reviews; Identify Optimisation Opportunities; Conduct Surveys and Communicate Results.

Executive Selection Recruitment Process Outsourcing

3. Our methodology (2)


Deloitte Provides Full-Spectrum RPO Expertise and Resources
Under the backlog of administration, businesses often miss their best hiring opportunities too occupied to see the employees from the endless applicants.

Strategy & Planning

Workforce Planning; Employment Brand Development; Reporting Strategy, Planning and Execution; Process Assessment and Optimisation.

Competency-Based Tools & Resources

Job Profiling; Competency Modeling; Interview Tools; Candidate Assessment.

Technology

Employment Background Screening; E-Reference Checking; Best-In-Class Applicant Tracking; Applicant Tracking System Administration, Training and Reporting; Compliance.

Service and Delivery

Recruiting Program Design/Management; Full-Lifecycle recruitment/Management; Project Management With Continuous Improvement.

Executive Selection Recruitment Process Outsourcing

4. Meet the team


Mark ODonnell, Director

BA, CIPD, Post Grad Training & Development, Certificate in Workplace Psychology Mark is a Director within Consulting and leads our Executive Selection Division. He is currently Chairman of Executive Search Consultants Association (ESCA). He has been involved in managing recruitment and selection assignments for a wide range of clients across all industry sectors. These assignments have included managing a number of high profile search assignments in the semi state sector and participation on final interview panels. Mark is a qualified Emotional Intelligence Bar On administrator and is also a certified Lominger practitioner.

Graeme Romer, Senior Consultant BA, BSc Business Studies & Diploma in HR Graeme leads our Research Division. He has been involved in managing recruitment and selection assignments for a wide range of clients across all industry sectors. Graeme and his team have researched and worked on many roles in the Public and Private Sectors. His assignments have also involved advising clients in relation to conducting structured interviews and ensuring compliance with employment equality legislation.

Deloitte have completed a number of complicated and sensitive RPO assignments for us at critical times in our growth
Roger OConnor Head of Finance & Administration; ERC Ltd

Ciara Bolger, Consultant Masters Organisational Psychology, BA (Hons) Psychology, Certificate in Principles of Management Ciara is a consultant in Deloittes Human Capital Division of Deloittes Management Consulting practice. Since joining Deloitte Ciara has worked on a number of Talent Management and Leadership Development initiatives which involved training and facilitation. She also holds the Level A and Level B Certificates in Psychometric Testing and is qualified in the use of a range of psychometric and personality assessment instruments including the Myer Briggs Type Indicator, 16PF and Occupational Personality Questionnaire.

Executive Selection Recruitment Process Outsourcing

4. Meet the team


Robert Freese - Manager BA in German Studies, MBA from Trinity College Dublin Robert is a Manager in our Human Capital Advisory Division with specific responsibility for our Talent Management and Leadership Development service lines. Prior to joining Deloitte, Robert worked with Ulster Bank as a Leadership Development Consultant, where he had responsibility for the First Line Management Development Programme. Robert also works for Enterprise Ireland on their Leadership 4 Growth initiatives.
Robert has a wealth of experience in the design and delivery of innovative Leadership Development programmes for the private, public, and non-profit sectors across Ireland and the UK. He has over six years of experience in Financial Services, working with leaders at all levels of client organisations.

Nikki Hegarty, Senior Consultant BBS, Advanced Diploma (Executive Coaching). Nikki specialises in Talent Management and Behaviour Led Change. Nikki worked with Deloitte in the UK before moving to the Dublin office. She has worked across a range of industries including the Telecoms, Media, Financial Services and Professional Services sectors. Nikki has experience in change management, M&A integration, design and delivery of training and coaching programmes and strategic communications. She is a qualified executive coach and accredited to deliver Hogan Psychometric testing.

Deloitte work proactively to get a full understanding of the requirements of the business, both from a commercial and cultural perspective
Louise Phelan Head of EMEA Operations, Paypal

Executive Selection Recruitment Process Outsourcing

Contacts
Mark ODonnell Tel: Email: Fax: Location: Dublin 2 +353 (0)1 417 2580 maodonnell@deloitte.ie +353 (0)1 476 2580 Deloitte & Touche House, Earlsfort Terrace,

Our service empowers customers to significantly increase their direct candidate pipeline.
Mark ODonnell Head of Deloitte Human Capital Consulting Practise

Mark is a Director within Consulting and leads our Executive Selection Division. He is currently Chairman of Executive Search Consultants Association (ESCA). He has been involved in managing recruitment and selection assignments for a wide range of clients across all industry sectors. These assignments have included managing a number of high profile search assignments in the semi state sector and participation on final interview panels. Qualifications BA, CIPD, Post Grad Training & Development, Certificate in Workplace Psychology. Mark is a qualified Emotional Intelligence Bar On administrator and is also a certified Lominger practitioner.

Executive Selection Recruitment Process Outsourcing

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms, and their respective subsidiaries and affiliates. Deloitte Touche Tohmatsu is an organisation of member firms around the world devoted to excellence in providing professional services and advice, focused on client service through a global strategy executed locally in nearly 150 countries. With access to the deep intellectual capital of approximately 135,000 people worldwide, Deloitte delivers services in four professional areasaudit, tax, consulting and financial advisory services and serves more than one-half of the worlds largest companies, as well as large national enterprises, public institutions, locally important clients, and successful, fastgrowing global growth companies. Services are not provided by the Deloitte Touche Tohmatsu Verein, and, for regulatory and other reasons, certain member firms do not provide services in all four professional areas.

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