Fair Poor 2. Working as a team to best satisfy you. Excellent Fair Very Good Poor Good
3. Making you confident that this was the right vehicle Excellent Very Good Good
Fair Poor 4. Handling your purchase in a professional and timely manner Excellent Very Good Good
Fair Poor 5. Where all yor questions answered at the time of delivery Yes No
6. Was enough time spent with you at the delivery time Yes No
10. Did they have you throughly inspect the vehicle Yes No
14. Was the Owners Manual explained to you Yes No 15. Were you introduced to someone in the service department Yes No
16. Has the dealer contacted you regarding yor satisfaction Yes No
17. When you rceived your new vehicle was it problem free Yes 18. Your sales person Totally Satisfied Somewhat Dissatisfied 19. Your finance person Totally Satisfied Somewhat Dissatisfied 20. The way your vehicle was delivered to you Totally Satisfied Somewhat Dissatisfied 21. Your overall purchase experience Totally Satisfied Very Satisfied Somewhat Satisfied Very Satisfied Somewhat Satisfied Very Satisfied Somewhat Satisfied Very Satisfied Somewhat Satisfied No
Very Dissatified
Very Dissatified
Very Dissatified
Somewhat Dissatisfied 22. Your new vehicle Totally Satisfied Somewhat Dissatisfied 23. Were you offered a test drive Yes, offered and taken Yes, offered but not taken No, not offered
Very Dissatified
Very Satisfied
Somewhat Satisf
Very Dissatified
24. Overall, how would you rate the thoroughness of your test drive Excellent Very Good Good
Fair Poor 25. How satisfied were you with the process used to determine the vehicle value Totally Satisfied Somewhat Dissatisfied Very Satisfied Somewhat Satisf
Very Dissatified
26. With whom at the dealership did you primarily discuss your vehicles financing agreement Your Salesperson Other Salesperson Other ( finance, insurance or business office person) 27. In addition to your sales or financing person, did you talk to a sales manager or other dealership personnel when finalizing yor purchase Yes No 28. How satisfied where you with their performance Totally Satisfied Somewhat Dissatisfied Very Satisfied Somewhat Satisf
Very Dissatified
29. Overall, how comfortable were you with the way the dealership worked with you to determine the final price or monthly payments for your new vehicle Extremely Comfortable
Very Comfortable Somewhat Comfortable Somewhat Uncomfortable Very Comfortable 30. Overall, how would you rate the dealership staff that you bouught the vehicle from Excellent Fair Very Good Poor Good
31. Have you contacted the dealership where you brought your new vehicle about a problem with your vehicle or the way you wre treated Yes No, no problems No, I did not contact the dealer aithough there was a problem 32. How many times did you contact the dealership to try to resolve your problem 1 2+
33. Has the problem been resolved Yes No, but it is being resolved No, and I dont think it will be resolved 34. How satisfied are you with the action taken by the dealership to resolve your problem Totally Satisfied Somewhat Dissatisfied Very Satisfied Somewhat Satisf
Very Dissatified
35. Based on your experience, how likely would you be to purchase another vehicle of this brand, if you had to replace it today. Definitely would Probably would Might or might not
36. Based on your overall experience, how likely would you be to purchase another vehicle from this dealer Definitely would Probably would not Probably would Deinitly would not Might or might not
37. What was the single most important reason for initially shopping at the dealer where you bought your new vehicle Advertisment ( TV,radio, newspaper..etc) Previous experience with the dealer Recommended by others Location and availability