Facilities Management Excellence 08:

A Masterclass in Management Excellence and FM

Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia

“For clients the key consideration in facilities management is making sure they are
getting value for money. It has been estimated that the Facilities Management market
will continue to grow at a considerable rate over the next 5 years as organisations
outsource their non-core activities. The reason behind this is primarily to add value to
the company by enabling it to concentrate on its core business areas.”
~Jerry Helley, WYG’s Director of Facilities Consultancy

8 Key Benefits
By attending this program, participants will learn to overcome the challenges of ensuring a successful Facility
Management implementation & will be able to:
• Debating key issues facing the current facilities Management
• Identifying the latest means to optimizing facilities management processes, efficiencies and Green initiatives
• Discovering new opportunities to increase response and usability of systems while maintaining the quality and
reducing cost of operations
• Performance Benchmark
• Enhancing the management of your operations
• Gaining insight on up-to-date real live cases on Facilities Management troubleshooting
• Analyzing how technological solutions increased usability and effectiveness and promotes better management
• Garnering knowledge from and networking with your fellow industry experts in an interactive forum

Workshop Leaders

Mick Dalton,
Senior Director of Asset Management with Emaar
Properties PJSC, UAE
Ir Dr John Gilleard,
Partner, The Sloan Partnership, China

Semi-customised Learning
To ensure a personalized learning for you at this workshop, upon registration, you will be given a pre-course ques-
tionnaire where you can detail your exact learning objectives. Our course trainer will analyse your learning needs &
tailor the workshop to address the issue that you have raised. We would recommend that you complete the form
with detailed input and at the soonest time to ensure appropriate & relevant customization of the workshop with
your needs in mind.

STRATEGIC PARTNERS

an evolution mind power masterclass

 Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM
Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia
WORKSHOP AGENDA: Day 1
1.F M Futures: Business, People, Property and Information
Facility managers often face the dual challenge of reducing risk while in-
creasing opportunities for the host organization. This has led to an increasing
awareness of FM possibilities, from applying new business models to creating
new ways of working.
Key learning outcomes: In this session you will learn how busi-
nesses are:-
• Adapting new, flexible ways of working
• Responding to the challenge of attracting and retaining highly
mobile employees
• Creating asset management tools to manage property
acquisition, retention and disposal
• Developing a strategic response to FM knowledge
2.Churn and Chargeback
Churn rate applied to FM describes the number of employees that move
within a certain period. Space charging (chargeback) acts to ensure an eco-
nomical use of existing property and requests for additional space by provid-
ing incentives to facility managers to actively manage space and minimize
demand.
Key learning outcomes: In this session you will learn:-
• To review area measurement standards
• How to determine the cost of occupying space
• To apply effective management of churn within an organization utilizing
both “operational cost modelling” and “capital cost modelling”
• To understand what works and what doesn’t work when applying
chargeback systems
3.Managing Change in an Increasingly Complex World
We now live in a world of rapid change that just keeps moving all the time.
However, dealing with change on a reactive, case-by-case basis put speed,
morale, and results at risk. Hence effective change-management demands a
fully integrated design and decision making facility management process.
Key learning outcomes: In this session you will learn:-
•The six critical change trends facing today’s facility manager
•How to manage The positive and negative FM team change
•Know when NOT to change
•Learn to apply successful change management strategies
4.Benchmarking for Facility Excellence
Facility managers are facing the same change in Asia as other western devel-
oped companies faced ten years ago. The survivors were those that actively
undertook management analysis of their operations and benchmarked their
facility key performance indicators.
Key learning outcomes: This session on benchmarking will give
you the tools to:-
•Provide an overview of facility management benchmarking
•Give you the tools to measure your performance
•Show how benchmarking can and is used to establish best practice
•Conduct benchmarking projects to demonstrate how the process works
•Understand the balanced scorecard in terms of strategic FM profiling
5.Building Life-cycle Costing
Life-cycle costing (LCC) when applied to buildings refers to “an economic as-
sessment of competing design alternatives, considering all significant costs of
ownership over the economic life of each alternative, expressed in equiva-
lent dollars”. Typically these costs include capital costs; recurring costs (energy
– maintenance – taxes); replacement costs; reconfiguration & renewal.
Key learning outcomes: This session on ‘life-cycle costing will:
•Provide an understanding of the economics of compound interest, the
concept of present worth and demystify the equations of LCC
•Review “risk & uncertainty” when applying LCC
•Utilizing an Excel spreadsheet conduct ‘sensitivity testing’ for an energy
management LCC project.
WORKSHOP LEADER’S PROFILE
JOHN GILLEARD
Senior Director of Asset Management with Emaar Properties PJSC, UAE
Professor Gilleard recently stepped down as Associate Dean of the
Faculty of Construction & Land Use and Head, Department of Build-
ing Services Engineering, at the Hong Kong Polytechnic University
(PolyU). He joined the PolyU in 1991 having previously worked in the
UK, Singapore (NUS) and the US (Georgia Institute of Technology). He
established Asia’s first graduate programme in Facility Management in
1996. His current research interests include benchmarking, usability in
the workplace and the development of facility management in China.
He is the China Editor for the journal Facilities, a past president of the
Hong Kong Chapter of the International Facility Management Associa-
tion (IFMA) and an academic member of CoreNet Global. Professor Gil-
leard received IFMA’s prestigious ‘Educator of the Year Award’ in 1998,
and was elected an IFMA Fellow in 2002. He has presented numerous
lectures, seminars and workshops around the globe, including presen-
tations at IFMA’s World Workplace Conferences in the US, Europe and
Japan, CoreNet Global conferences in Beijing and Hong Kong as well
as to numerous academic events. He is currently a partner with the
Sloane Partnership, a training consultancy specializing in the areas of fa-
cility management, benchmarking and facility relocation planning and
business communications. John has worked with various companies
with his consultancy and workshop with United Premas (Singapore),
Synergis Management Services (Hong Kong), The Hong Kong Hospital
Authority and The Malaysian Public Works Department (JRK).
Who Should Attend
If you are involved in the Facilities Management
process, operations and management, this would
be the workshop for you, Inviting:
•General Managers and MD’s
•Directors/Managers/Supervisors/Heads/
Chiefs of:
¨ Facilities Management Units
¨ Asset/Building
¨ Estate/Facilities/Property/Plant
¨ Technical
¨ Maintenance
¨ Cleaning
•Building Owners
•Department Engineers & Officers
•Structural Architects and Engineers
•Facilities Management Solutions Companies
“I challenge you to ask how many CIOs know their electricity bill. They often
won’t know because facilities management receives that bill, even though IT
plays a huge part in generating it.” His view is that by working together with
other departments, it would become obvious that installing technology to
control electricity use would result in much lower consumption.
~Joseph Reger, Chief Technical Officer, Fujitsu Siemens Computers
an evolution mind power masterclass
 Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM
Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia
WORKSHOP AGENDA: Day 2
1) Green Buildings and what goes into a green building
This workshop will cover some of the ideas for a green building and how
FM should interface with design and ongoing energy management. It will
cover:
•The importance of managing energy consumption and effective utilization
of EMS
•Leadership Involvement: Implementation strategies and key factors in
managing and reducing the consumption of energy in your existing
building.
•EMS in green building: effective organizational usage and reduction of
wastage
•Analyzing pros and cons of various strategies in deciding the best recom
mendations for usage of new technologies and solutions.
•Benchmarking: Importance; What it measures; Effective Tools; Follow-up
implementations
2) Efficient and Effective Data Center Cooling
•How power and heat densities have changed over the years
•The limitations of traditional and tried cooling solutions
•Leading solutions in cooling to meet the needs of current commercial
high tech environment.
Case Study:
With the introduction of blade servers and the problems associated with over-
heating and failures of data centers this workshop will investigate what is
happening, how fm’s can work with IT to prevent a failure. This workshop will
look at the future and what goes into data center design and current trends
from around the world.
3) Technological Advancements in Facilities Management
•How has technology helped to change the face of Facilities Management?
•New technologies available in the enhancement and advancement of
FM? How does it help? Examples of systems from around the world
•New technologies that will come into FM in the future
•Best Fit of Technology with your Business: Choosing, Monitoring,
Upgrading, Changing, Replacing
•Where is the technology going to take FM?
Case Study:
Technology is common in many aspects of FM today. This workshop will arm
the attendees with a full picture of the tools, technologies that are coming
and can be used in FM giving examples from all the CAFM systems and what
is happening in FM today with technology
4) Customer Service in FM
•Explore how the fm should be more customer centric
•Give ideas on crm in fm
•How to keep customer happy
•How to get the best from your team
•14 key steps in customer service in fm
“The need for change in the way FM services are pro-
cured in the future has been identified, moving away
from conventional FM towards a more long term collab-
orative approach between client and FM provider. This
solution takes on board successful practices from other
sectors and adapts them for the commercial FM sector.
Cost reduction is a key driver, demonstrated as being
achieved within the procurement process itself.”
~Kevin Taylor, Construction and Special Projects, Shepherd and
Wedderburn
WORKSHOP LEADER’S PROFILE
MICK DALTON
Partner, The Sloan Partnership, China
Mick Dalton is the Immediate past chairman of the British Institute of Fa-
cilities Management and currently senior director of asset management
with Emaar properties PJSC, UAE. He started his Facilities Management
career over 25 years ago with the Eastern Group. Mick was instrumen-
tal in setting up an Information technology special interest group in
the UK and has written many papers, is a regular author for various
books, has talked at regional and international conferences, and deliv-
ered numerous workshops all over the world on technology in facilities
management. Mick developed RFID solutions for buildings in 2001 and
implemented them in Ernst & Young and White & Case. Mick is pas-
sionate about the use of technology in buildings and always innovates
when possible to ensure that Facilities Management is leading the way.
Mick has a Bachelors in Engineering: Building services Engineering and
a Masters Degree in Facilities Management.
Program Flow
08.30am - Registration
09.00am - Introduction
09.15am - Workshop 1 Commence
10.30am - Tea Break
10.45am - Workshop 1 Continues
01.00pm - Lunch
02.00pm - Workshop 2 Commence
03.30pm - Tea Break
03.45pm - Workshop 2 Continues
05.00pm - Close
WHY SHOULD YOU ATTEND
Facilities Management has become an increasingly competitive
arena, and one which has a direct impact on the business, and
it’s directions. FM’s reaches out to the staff having an impact on
their performance, reaches the clients, suppliers and vendors with
its portrayal of the business image and reliabilities, reaches the
environment with each building and the by-products of each day
drives us to look towards going green, lean and sustainable. This
though is just the tip of the ice-berg with the responsibilities that
FM carries towards building and maintaining the core business
and it’s projected corporate image. Even in the consideration of
outsourcing FM, there is more to consider than just the cost sav-
ings, there’s the human impact on employees, identifying respon-
sibilities, and monitoring on returns and performance to ensure
quality of services.
This workshop covers the spectrum of challenges faced within
FM, and paves the direction corporations are looking at to move
toward, turning cost into investments, turning wastage into ben-
eficial usage, and achieving Facilities Management Excellence in
all operational arenas.
This is your chance to gain more knowledge and learn about the
new innovative measures taken to drive FM into the future. You
will be able to benchmark against the best in FM to see how you
measure and where you can improve. Grab this opportunity to
network with other FM leaders and decision makers, to share
ideas, debate issues, and take back something useful and solid to
benefit your own organization.
Join this workshop and move towards Facilities Management
Excellence!
an evolution mind power masterclass
Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM
Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia

ISCEA (International Supply Chain Education Alliance) ISCEA, The In-

ternational Supply Chain Education Alliance conducts many workshops to improve
the knowledge of Manufacturing and Service industry professionals worldwide.
ISCEA’s mission is to be a single source for Total Supply Chain Knowledge through
Education, Certification, and Recognition. ISCEA is the developer of internationally
recognized certification programs of Certified Supply Chain Manager (CSCM), Cer-
tified Supply Chain Analyst (CSCA), Certified Lean Master (CLM), and Certified RFID
Master (RFIDSCM). For more information, visit http://www.iscea.com

Conference Bay is a new and dedicated online portal that allows you to book
directly or make a bid for seats at conferences online - an industry first.
This unique website provides an independent and comprehensive overview of
conferences across the Asia Pacific region. Each conference is presented in a
consistent and concise way, making it easy for you to find exactly what you are
looking for. With detailed listings arranged by topic and location, delegates and
HR managers can now find conferences quickly and efficiently. Reserve your seats
using ConferenceBookTM, a fast and secure online payment system that accepts
various payment methods, and get instant purchase confirmation. Alternatively,
name your preferred price for a seat at any conference which is listed on Confer-
ence Bay using the unique ConferenceBidTM bidding system. Conference Bay,
helping you to get a seat at the right conference. Find out more at www.confer-
encebay.com

APPA promotes leadership in educational facilities for professionals seeking to

build their careers, transform their institutions, and elevate the value and recogni-
tion of facilities in education. APPA provides members the opportunity to explore
trends, issues, and best practices in educational facilities through research, publica-
tions, professional development and credentialing. Formerly the Association of
Physical Plant Administrators, APPA is the association of choice for 5,200 educa-
tional facilities professionals at more than 1,500 learning institutions throughout
the United States, Canada, and abroad.

RFP Magazine is the only monthly trade publication to offer a comprehensive

approach to commercial property and real estate in Asia. RFP provides informa-
tive, objective, timely and relevant content on issues affecting corporate real estate,
facility management, architecture, and design.

RFP (through the print magazine and e-zine) reaches over 30,000 professionals
from the Asia Pacific region and beyond, including: end-user occupiers, develop-
ers, building owners, asset managers, real estate investors, architects, designers,
facility and property managers, service providers and product suppliers.

Since its launch in 2004, RFP has pursued a goal of developing a platform for infor-
mation sharing amongst the professionals and organisations that are active in the
industries of the built environment. RFP has become an important resource and
thought leader for decision-makers involved in the commercial, retail, hospitality,
industrial, institutional and healthcare sectors. www.rfpmagazine.com

an evolution mind power masterclass

Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM SALES CONTRACT
Advancements into the Future

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Name: DATE : 26th & 27th February 2008

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