V.

GAJENDRAN
209, X20-England, International City, Dubai, UAE.
Mobile no: +97150 5020821
E-mail:vgajendran1975@hotmail.com

AUTOMOBILE ENGINEER
14+ years of rich experience ineffective management of service operations in the Automobile Sector
(TURBOCHARGER SPECIALIST)

Customer Service in Automobile Sector
Relationship Management

Strategy Planning


Resource Optimization

Performance Analysis
Failure Analysis
Warranty Claims



Team Management

Training

 Dynamic and resource oriented professional with in-depth technical knowledge and hands on experience in
handling servicing operations for automobile Engines, Fuel Systems, and Distribution Pumps among others.
 Seasoned professional with exceptional resource balancing skills and ability to handle multiple functions
and activities in high pressure environments with tight deadlines.
 Outstanding success in building and maintaining relationships and establishing strategic alliances to ensure
strong client network towards increasing sales revenue and customer satisfaction levels.
 Expertise in conducting training sessions and designing well-structured training modules on technical
skills, product knowledge and soft skills.
 An effective team leader with exceptional communication, interpersonal skills and exposure in managing
taskforces with result oriented achievements.
 Excellent consumer oriented attitude and organizational skills. Demonstrated capability in building and
nurturing relations and translating them to business opportunities.
 Supported Indian Army during KARGIL WAR at Jammu & Kashmir during 1998 for Ashokleyland Convey
Vehicles for 6 months and attended Southeast Asian countries aftermarket issues.

PROFESSIONAL EXPERIENCE
Automobile consulting jobs from December 2007
1) Consulted Euro Diesel Services, Dubai & Abudhabi for turbocharger service centre setup and trained
in CRDI test bench of CMAX, Bosch, Carbon Zapp, Crdi injector tester, Car Scanner, Fuel injection
pump & parts of BOSCH, Delphi, Lucas, Denso,Zexel, Diesel Kiki, Doowan, Caterpillar etc.
2) Consulting my networks of fie, Power stg and Turbo chargers service in India.

Lucas Indian Service Ltd. November 2003 to July 2007

(Sister Concern of Delphi TVS)
ENGINEER
 Successfully handled the technical functions related to the fuel systems of high speed diesel engines of
middle/ luxury segment cars of various makes viz., Tata Motors Ltd, MUL, GML, HML, and MML.
 Carried out in-depth analysis of the performance of the `Distributor Pumps’ and recommended need based
modifications to improve the performance.
 Co-ordinated with the dealers to resolve technical problems and carried out failure analysis to identify and
rectify the problems.
 Conducted well structured training programs for dealers and technical teams to enhance product
knowledge and technical skills.
 Played a pivotal role in settlement of Warranty claims.
Turbo Energy Ltd. November 1998 to January 2003
(TVS Group)
SERVICE ENGINEER
 Played a pivotal role in ensuring the compliance of the `Turbochargers’ with engines at customer points.
 Proactively identified the problems and cause of failures of the `Turbochargers’ and effectively handled
warranty claims and settlement related formalities and technical issues.
 Successfully managed the entire gamut of functions related to effective management of the ‘Service Dealer
Networks’ comprising 150 dealers to provide quality service to the customers and achieve total customer
satisfaction.
 Conducted training programs for OE customers/ mechanics and service dealers.
 Effectively managed the spare parts and ensured ready availability of the spare parts at the service centers.

Network Diesels June 1997 to November 1998

Authorized sales and service dealer for Kirloskar Oil engines Ltd., Pune

SERVICE ENGINEER
 Undergone one year factory training at Kirloskar Oil Engines Ltd., Pune and gained in-depth knowledge of
the engine assembly, testing, rectification, painting, and packaging of Oil Engines.
 Effectively dealt with field complains as workshop in charge and handled operations related to engine
rebuilding and parts management.
 Ensured adherence to service quality norms and standards to provide quality service to the customers and
achieved total customer satisfaction.

Sundaram Motors Ltd. May 1994 to June 1997

(Authorised sales and service dealer for PAL, KAL, Honda, Benz Cars, Ashok Leyland Ltd and Allwyn Nissan Ltd.

TECHNICAL ADVISOR
 Gained hands on experience of over two years in the workshop operations and worked in service bays,
engine room, FIP room, sub assembly section, accident department, tinkering dept, auto electrical dept,
road test, spare parts, petrol pump station.
 Handled customer operations for 1½ as the service technician on the bay, and resolved customers
complaints/ problems effectively and professionally and handled billing and payment related issues.
 Attended several training programs
- One week FIP training at Mico, Bangalore
- Two week training at Ennore plant Ashokleyland
- One month training at PAL and KAL at Mumbai

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

 Diploma in Mechanical Engineering (83%) (DME)
From Ramakrishna Mission Technical Institute, Mylapore, Chennai- 4 in the year 1994
 Diploma in Production Management
From Annamalai University, Chidambaram in the year 1996
 AMIE from IIE Kolkata, 2000
 Pursuing MBA from Indra Gandhi Open University.
Computer Skills
 Functional knowledge of MS Word, MS Excel and SAP.
DATE OF BIRTH: May 15, 1975