DNATA AIRPORT OPERATIONS

TERMINAL 2 OPERATIONS Transfer Passenger Activity - Work Instruction

1 Work Instruction Reference 2 Procedure Title 3 Process

AOPS.SOP.001.T2.WI-3

Transfer Passenger Activity - Work Instruction

3.1 Transfer Passengers Activity 3.1.1 There are two categories of transfer passengers as follows: 1) Passengers connecting on flights out of Terminal-1. 2) Passengers connecting on flights out of Terminal-II itself.

3.2 Check-in of Transfer Passengers: 1) If passenger connecting on flights out of Terminal-1. SPSA/PSA 3.2.1 Scan the Passenger Transfer Message (PTM) (if received) and identify short connection passengers before arrival of the flight (Also refer short connection section 3.5 below). Passengers with short connections connecting terminal-1 flights should be identified and processed on priority basis after flight arrival and send to concourse (T-1) E-transfer desk immediately. The E-transfer desk or T-1 transfer desk Supervisor should also be advised of short connections or possible misconnections. Smile and greet the passenger. Request for travel documents and perform the documents check on passport and visas to meet the destination requirements also verify the ticket validity and status. Co-ordinate with concourse transfer desk T-1 for certain Airlines, as passengers documents needs to be referred to Airline staff before acceptance. Update the Transfer passenger Information sheet with all relevant information such as number of passengers, Inbound flight no, Outbound flight no, Date of travel, Onward connections, Final destination, No of baggage, Staff no and Baggage Tag numbers.

3.2.2

3.2.3 PSA 3.2.4

3.2.5

3.2.6

3.2.7

For flights that are not open for check-in, check with Airline representative / FMU - T1 -T2 if the flights could be opened for check in and refer (AOPS.SOP.002.T2.WI-1)
Complete check-in transaction in the DCS if flight is open for CheckIn (If applicable) (Refer AOPS.SOP.002.T2.WI-1) Update the baggage tag number against the passenger in the system to facilitate the transfer of baggage.

3.2.8 3.2.9

3.2.10 Insert the inbound flight details in Departure Control System if passenger is checked-in on the onward flight. 3.2.11 For all online baggage (tagged up to Dubai) refer passengers to

Marhaba Services desk who would then facilitate the transfer of baggage as per the Marhaba baggage transfer process.
3.2.12 Liaise with Coach supervisor to transport the passengers to T-1/ T3 (as applicable) and advise the applicable transfer desk supervisor/ staff the coach number and the number of passengers.

Date: March 01, 2009

This document is uncontrolled if found in hard copy, unless stated otherwise. Revision 1

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DNATA AIRPORT OPERATIONS

TERMINAL 2 OPERATIONS Transfer Passenger Activity - Work Instruction

BSA

3.2.13 Locate and retag the baggage at the arrival belt area. Attach the Inter terminal transfer tag on the baggage and place the re-tagged baggage on the belt and forward it to T-2 baggage control ramp area to connect the onward flight on time. 3.2.14 If onward flight is not open for check-In, follow steps 3.2.1 to 3.2.7 and 3.2.11 TO 3.2.12. 3.2.15 In all the above cases, any passengers with issues such as Excess baggage payment, prepaid ticket advice, Change of reservation charges, open tickets for onward journey etc. should be referred to the concerned Airline rep and the applicable terminal staff in charge on duty.

PSA PSA

3.3 Check-in of Transfer Passengers: 2) If passenger connecting on flights out of Terminal-2. PSA 3.3.1 Follow steps 3.2.1 to 3.2.10 except 3.2.5 then transfer passenger from Arrival transfer Desk in a coach to Terminal-II transit lounge and advice the Passenger Services supervisor and Senior Passenger Services Agent. If flight is not open for check-In, issue white copy of transfer slip to the passenger with all the relevant details filled in. Transport passenger to the Transit lounge advising him/her that the boarding pass will be handed over to them as soon as the security call is actioned for passengers to proceed to the boarding gate. Handover the transfer wallet with the flight coupon to the Supervisor / SPSA for further handling.

3.3.2 3.3.3

3.3.4 3.3.5

PSS to ensure all passengers are processed when the flights are opened and transfer wallet is handed over at boarding gates for hand over to the passenger.
Passengers arrive at the transfer desk with waitlist/no-record or subject to load ticket. Establish from the flight information in the DCS system the availability of seats. Based on the availability seek confirmation from Flight supervisor/Airline official who gives clearance to either accept or refuse the passenger. If seats are unavailable then send passenger to the appropriate terminal and advise the Transfer Desk Shift Leader/Supervisor accordingly. If passenger is accepted then follow steps 3.2.7 to 3.2.12. If passenger is refused on the flight then refer them to the delivering carrier Airline staff for alternative booking and re-routing.

3.4 Acceptance of No-record, Waitlist and Subject to Load Transfer passengers. PSA 3.4.1 3.4.2 3.4.3

3.4.4

3.4.5 3.4.6

3.5 Short Connections SPSA/PSA 3.5.1 Monitor and segregate the Passenger Transfer Messages (PTM). Liaise with appropriate terminal or Flight Supervisor/Airline Staff for pre-check-in of passengers.( if applicable)

Date: March 01, 2009

This document is uncontrolled if found in hard copy, unless stated otherwise. Revision 1

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DNATA AIRPORT OPERATIONS

TERMINAL 2 OPERATIONS Transfer Passenger Activity - Work Instruction

3.5.2

Identify the short connecting passengers based on the estimated time of Arrival (ETA) and estimated time of departure (ETD) of the flight from Universal Flight information System (UFIS). Contact the Flight supervisor /airline official highlighting the short connection passengers and seek approval from them to pre-check in with or without baggage edit. (If applicable) When passenger reports as per PTM, confirm with passenger for any transfer-checked baggage and advice Interline / Baggage services to transfer the baggage after updating the system with K-edits. Delete the comments Pre-check in against the passengers history. If passenger fails to report liaise with airline official and receive instructions for further action and advise SPSA/PSS. In order to carryout offloading follow AOPS.SOP.002.T2.WI-1 section 3.10, offloading after Flight Closure.

3.5.3

3.5.4

3.5.5 3.5.6 3.6 Misconnections SPSA/PSA 3.6.1 3.6.2 3.6.3

If passenger misconnects the flight then contact the delivering carrier for alternative arrangements. Liaise with delivering carriers staff and take follow up actions regarding the re-routing and hotel accommodation. Despatch baggage re-routing advice to baggage services, and interline based on the alternative routing of the passenger.

Date: March 01, 2009

This document is uncontrolled if found in hard copy, unless stated otherwise. Revision 1

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