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Manajemen Konflik

Introduction
Any yteamonorganization g inwhichp people p interactwith othershasapotentialforconflict. Conflictrelatestohumanfeelings,includingfeelingsof neglect, l t of fb being i t taken k f forgranted, t d of fnot tb being i appreciated,ofbeingignoredandofbeingwithwork overloaded. Theindividualismfeelingsbuildintoangertothepoint ofrage.Theindividualcanletfeelingsandbehaviorget inthewayofwork, work productivitydecline decline,sometime purposefully,andmistakesaremade.Underthese conditionsconflictisacertainty.
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Definition
Situationthatexistswhenthereare differencesofopinionoropposingpointsof viewamongperson person,groupsororganizations organizations. Anexpressedstrugglebetweenatleasttwo interdependentparties, parties whoperceive incompatiblegoals,scarcerewards,and interferencefromtheotherpartyinachieving theirgoals.Theyareinapositionof oppositioninsteadofcooperation
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PositiveSide
Conflictcanbeap positivesourceofenergy gyand creativity.Itcanbeconstructivewhenproperly managed.Forinstance:
Providesthedriveforchange Helpsindividualsunderstandoneanotherand differencejobsorresponsibility Opensnewchannelsofcommunication Energiespeople Providesonoutletforpentupemotions Couldresultinamoreequitabledistributionsof resourcesorpowerinorganization
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CauseofConflict
Conflictmaydevelopfromanumberof antecedentsources,includingthefollowing:
Unclearj jobboundaries Communicationbreakdown Timepressure Unreasonablestandard,rule,policies Personalityclashes Statusdifferentials Unrealizedexpectation
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Resolution
Conflictcanbepreventedormanagedby:
Discipline:inusingdisciplinetomanageor preventconflict.Thenursemanagermustknow andunderstandtheorganizationalrules,and regulationondiscipline.Iftheyarenotclear,the nursemanagershouldseekhelptoclarifythem ConsiderExperienced&LifeStages:Conflictcan bemanaged g by ysupporting pp gindividualnursein attaininggoalsthatpertaintotheirexperienced andlifestages
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Resolution(2)
Communication:Goodcommunicationis essentialormaintainingatherapeutic environment.Managerscanpreventconflictwith effectivecommunicationandshouldmakeita wayoflife. ActiveListening:Activelisteningisessentialto managingconflict.Tobesurethatperceptionof nursemanagersarecorrect,theycanparaphrase whattheangrydefiantemployeeissayingto demonstratethattheyhavebeenlisteningto them
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Approaches
Approachestoconflictresolutiondependon:
Natureofconflict Characteristicoftheindividualsinvolved Personalskillsofpersoninvolvedinsettingthe conflict Relativeimportanceoftheissue Energyandtimeavailable

Strategies
AVOIDANCE
Avoidancecanbeusedwhentheissueisnot criticalorwhenthepotentialdamageof immediateconfrontationoutweightsthebenefit. Avoidanceisastrategythatallowsconflicting partiestocooldown.Thenursemanagerinvolved inaconflictcansidesteptheissuebysayingLet b htake both k time i tothink hi kabout b this hi and dsetad date forthefuturetalk.
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Strategies(2)
ACCOMODATION
Thisisaparticularlygoodstrategywhentheissue ismoreimportanttotheotherperson person.It maintainscooperationonharmonyanddevelops subordinatesbyallowingthemtomakedecision. Thenursewhoispartytotheconflictcan accommodatetheotherpartybyfieldingand placing l i the h others h needs d first fi

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Strategies(3)
FORCINGORCOMPETING
Foretheissueandworkforyourparticulardesired solutionexclusively exclusively.Usedifyoubelievethatyou havemoreinformationorgreaterexpertisethat othersorwhenyoudonotwishtocompromise yourvalues.Thismayleadtofindconflictbutmay beessentialforsafetyreasons.

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Strategies(4)

COMPROMISINGORNEGOTIATING
Eachgivesupsomethingandgainssomethingat th sametime, the ti oneof fgive i and dtake, t k minimizes i i i thelooserforallpartieswhileprovidingsome gainsforeach. each

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Strategies(5)
PROBLEMSOLVINGORCOLLABORATING
AWin WinSolution,whereindividualinvolved worktowardgoalstogether together. Requiresacommitmentonallpersonsinvolvedto besupportiveandconsiderateofoneanother. another

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StepbyStep
Guidelinesfordealingwithconflictsituation
Conductathroughselfassessment Analyzetheissuessurroundingtheconflict Reviewandadjustownattitudesifappropriate Organize O i ameeting ti of fthose th involved i l d Encourageviewpointfromallindividualsinvolved Develop D l and doutline li multiple l i l solution l i Correctivelychoosethesolutionandaction Planforimplementation
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