Title: Study the information system deployed in SBI and discuss the project management methodologies used and

the leadership and governance challenges Section C Group1: Members: Arkaprabha Debnath-133 K Veeranjaneyulu-144 Pradeep Dutta-156 Ruchir Mehrotra-162 Shashank Singh-168 Suraj Prakash Dash-173

Scope of the project:

The project will cover a brief about the information systems deployed in SBI. The report discusses the project management methodologies used and the leadership and governance challenges. It starts with introduction to SBI and its subsidiaries and the services offered by them. It also covers about the history of how the IT systems undergone changes. It provides overall information regarding the SBI and its internet banking. It also investigates about all applications of online banking in SBI. It will also discuss the problems faced and suggest ways to tackle the problems. Sources of Information Ms Rashi, Branch Manager, IIM Kozhikode Branch https://www.onlinesbi.com http://www.sbi.co.in/ Case study on SBI by TCS: http://www.tcs.com/sitecollectiondocuments/case%20studies/bancs_case_sbi.pdf http://www.tcs.com/SiteCollectionDocuments/Case%20Studies/BaNCS_Case-Study_SBICelent_120210.pdf Marketline database http://advantage.marketline.com/Product?pid=2DAB5FF2-60C6-4317-856D-2F76384D497D Indian Research Journal on Core Banking System: http://indianresearchjournals.com/pdf/APJMMR/2012/November/12.pdf

Initial Observation: SBI is one of the largest banks on Earth in terms of branches, accounts, and other metrics. The bank is majority-owned by the Indian government. The bank undertook many computerization initiatives to be up to date with the latest technological advancements. In 1991 it installed total branch automation using Kindle (now Misys) Bankmaster to be

deployed in the largest branches. State Bank of India computerized all its branches by January 2004, rolling out Bankmaster in 7,526 additional branches in nine months. State Bank of India was initially running a branch system and when it found that as a competitive disadvantage it changed to a single centralized core banking system in India so that customers could do business with any branch. It introduced FNS BANCS architecture in collaboration with TCS and HP. TCS and HP then conducted another scalability test in September 2006 to determine if the system could process SBI's entire base of 100 million accounts with sustained peak online throughput of 1,500 transactions per second. Faced with deregulation, privatization and globalization, the Indian banks are slowly looking at various options to stay ahead in the steady race. So SBI also to keep up with the competition has been introducing new technologies to its IT system. SBI has recently launched various cost-effective channels, such as SBI Tiny Card (biometrically enabled card), kiosk banking (internet enabled kiosk/computer with biometric validation) and cell phone messaging channel (secured transactions on low-cost mobile phone) Today most of the banks have their own in-house IT department which not only takes care of deployment and implementation issues but is also into developing specific and customized applications for the bank. Every bank is expanding its IT division and making huge investments to develop the division as a profit center by itself. SBI provides Personal Banking Corporate Banking and various other services. PERSONAL BANKING SBI internet banking portal provides personal banking services that gives complete control over all the banking demands online. Features International Funds Transfer OnlineSBI launched for Mobile! Explore State Bank Virtual Card SBI-InstaPay / SBI-OxiPay Online Term Deposits Convenient Utility Bill Payments ASBA facility Tax payments Lock User Access

CORPORATE BANKING

Corporate Banking application provides features to administer and manage non personal accounts online. Features User management at your fingertips Easy synchronization with Corporate ERP System Bulk file upload facility for payments Pay Direct, Indirect, State Govt Taxes & EPF Payments online Provision for highly customized MIS

OTHER SERVICES Complaints Online Shopping Foreign Travel/EZ-Pay/Gift Cards Mobile Banking Services NRI Services OnlineSBI Global SBI Express Remit e-DFS/e-VFS SBI F.A.S.T. Secure Card Transactions Net Banking for Visually Challenged SBI e-File

More about the various features and functions will be discussed in the final report Division of Work: The History of IT systems deployed in State Bank of India : (Arkaprabha Debnath-133) Description of various IT systems in SBI: (Ruchir Mehrotra 162, Suraj- 173, K Veeranjaneyulu- 144) Analysis of the Hardware and Software platforms (Pradeep Dutta- 156) Technology Partnerships with other companies (Shashank Singh- 168) Problems/ Challenges faced by SBI with the current IT systems: (K Veeranjaneyulu-144) Recommendations (Shashank Singh- 168)