Rehabilitation services

Major Incident Response Service

The service includes: A 24/7 contact helpline via an independent loss adjusting company for early notification of an incident Instruction of an independent injury management provider to provide telephonic case management and escalation to field case management if required Nationwide coverage Early investigation of a major incident Management of an incident including communication/media Assisting relatives of those injured in making contact Providing alternative travel arrangements for those involved in the incident Assisting with accommodation where required Provision of treatment in accordance with best practice for physical and psychological treatment within National Institute for Clinical Excellence (NICE) guidelines Culturally and linguistically appropriate service (interpreters).

The Major Incident Response Service (MIRS) is a specialised QBE product designed to minimise the impact of a major incident through an early coordinated response providing proactive and appropriate services to policyholders and affected parties.
The service involves early pre-claim management of a major incident to mitigate circumstances and contain claims costs both in the UK and Ireland. The service aims to provide comprehensive support including practical, medical and financial assistance to those involved in any major incident (involving serious injury to multiple people). On notification of an incident, a highly skilled team will be deployed to work with the emergency services at the scene of an accident, where possible, and also in the following days and weeks.

This seamless service has proven its value in many major incidents, notably in our Motor business. Further information If you would like any further information or advice on our rehabilitation service please contact the QBE Rehabilitation Team on +44 (0)20 7105 4000. For more information on QBE visit: www.QBEeurope.com/rehabilitation or contact your broker.

QBE is a major player in the UK bus and coach insurance industry and has identified there is a need for swift and effective action to assist the victims in the aftermath of any major motor disaster. I believe this new service will address this need.
M Crane, Managing Director, Motor.

1144/REHAB/MAJORINCIDENTRESPSERV/JAN2011 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited.