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SECTION A Question 1 The majority of respondents were aged from 20 years to 40 years old, with the largest proportion

(50%) in the 20-29 years group, followed by 35 % in the 30-39 years group. Only 10 % were aged below 20 years, and a smaller percentage (5%) were aged 40 aged and above. The age breakdown is shown in figure 1.

RESPONDENTS, BY AGE GROUP IN YEARS (%)

5% 10%
<20

35%

20-29 30-39

50%

>40

Question 2 More than half (70%) of the respondents were female and 30 % were male. This gender division reflected the overall composition of visitors to the ziezue glamoriz. The gender breakdown is shown in figure 2.

RESPONDENTS BY GENDER

30%

MALE FEMALE

70%

Question 3 The majority of respondents were single, with the largest proportion (70%), followed by 25% in the married . and a smaller percentage (5%) were divorced. The marital status breakdown is shown in figure 3.

RESPONDENTS MARITAL STATUS (%)

4%

6%
SINGLE MARRIED DIVORCED

90%

Question 4 The majority of respondents were work for government sector , with the largest proportion (50%) , followed by 35 % in private sector. Only 15 % were worked in others sector. The employmenr breakdown is shown in figure 4.

RESPONDENTS EMPLOYMENTS (%)

15%
GOVERNMENT

50% 35%

PRIVATE OTHERS

SECTION B Question 1 (NASIR)

HOW OFTEN DO YOU USE THEIR COMPANY


14 12 12 10 8 6 4 2 0 0 Every day A few times a week A few times a month How often do you use their company? Rarely Column2 This is my first visit 2 3 3

Question 2 ( NASIR)

WHAT PRODUCT HAVE YOU PURCHASED THE MOST FROM THIS COMPANY?
9 8 7 6 5 4 3 2 1 0 accessories batiks flora handbangs hantaran 2 3 2 5 8

What product have you purchased the most from this company?

Question 3 ( NASIR)

HOW WOULD YOU RATE THEIR PRODUCTS?


16 14 12 10 8 6 4 4 2 0 excellent good neautral poor 1 0 15

How would you rate their products?

Question 4 (TEYA)

HOW LONG DID HAVE TO WAIT TO PLACE YOUR ORDER


16 14 12 10 8 6 4 2 0 Immediate service Under 1 minute Between 1 and 5 minutes Over 5 minutes 1 3 2 14

How long did have to wait to place your order?

The feedback about the time for waiting to place their order as shown as above by the bar chart. 1 over 20 customers said ziezue glamoriz services to place an order are immediate service while 3 of them said they have to wait under 1 minute to place their order. For the time between 1 and 5 minutes to place an order, 14 of the customers agreed with that meanwhile 2 customers said that they have to wait for over than 5 minutes to place an order, and this is one of the problem they have to face it at this boutique. This shows that the problem is some of ziezue glamorizs customer did not satisfied with the time services for placing an order. They have to wait almost 5 to 10 minutes to get the order because the worker at this boutique less than ____.

STAFF WAS AVAILABLE IN TIMELY MANNER


10 9 8 7 6 5 4 3 2 1 0 Excellent Good Average Fair Poor 0 2 4 5 9

Staff was available in a timely manner

Question 5 (TEYA) As shown above, the bar chart shows the result of feedback from customer due to the staff availability in the timely manner. For the first bar chart stand for excellent, a total of 9 people agree with this opinion which means they are satisfied with the staff availability. Meanwhile, 4 customers said that good and 5 customers pick average for the staff availability in a timely manner. Then, 2 customers said it is fair and 0 for poor. From this result, we conclude that majority of the customers satisfied with the staff service for the availability in a timely manner. This shows that the staff have a highly attitude and trained successful by their organization.

(TEYA)

STAFF GREETED YOU AND OFFERED TO HELP YOU


14 12 12 10 8 6 4 4 2 0 Excellent 0 Staff greeted you and offered to help you Good Average Fair 0 Poor 4

This bar chart shows the results from ziezue glamoriz customers for the staff greeting and offering a help. Total of 12 over 20 customers said that the staff greeting and offering helping was great. While 4 of the customers said for good and another 4 gave for average. The rest scale for fair and poor have 0 feedbacks. From the results, we can conclude that nothing problem for their staff attitude. They give their best services for the customers and they know how to win customers hearts who visit their boutique. So, overall for this question make a positive side about the staff attitude for give greeting and offering help while their customers need that.

(NINA)

STAFF WAS FRIENDLY AND CHEERFUL THROUHOUT


18 16 14 12 10 8 6 4 2 0 Excellent Good Average Fair Poor 0 0 0 4 16

Staff was friendly and cheerful throughout

(NINA)

STAFF SHOWED KNOWLEDGE OF THE PRODUCTS/ SERVICES


14 12 10 8 13

(NINA)

STAFF OFFERED PERTINENT ADVICE


10 9 8 7 6 5 4 3 2 1 0 Excellent Good Average Staff offered pertinent advice Fair Poor 3 2 1 5 9

(AISYAH)

STAFF WAS COURTEOUS THROUGHOUT


18 16 14 12 10 8 6 4 2 0 Excellent Good Average Staff was courteous throughout Fair Poor 1 0 0 3 17

(AISYAH)

OVERALL HOW WOULD YOU RATE THE CUSTOMER SERVICES


14 12 12 10 8 6 4 4 2 0 0 Excellent Good Average Fair Poor 0 4

Overall, how would you rate the customer service?

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