D I A N N E O S T R A N D E R

10 K E L S E Y A V E N U E , E A S T L O N G M E A D O W , M A S S A C H U S E T T S 01028
(413) 237-1927 | DianneOstrander@aol.co m

SUMMARY

Proven service industry manager with demonstrated management, financial, and customer service skills. Excellent communication
and interpersonal skills. Reliable, responsible, resourceful. Ability to work independently in highly professional manner. Areas of
experience include:
• Demonstrated ability working in fast-paced, high traffic environment
• Highly capable of performing general office duties including filing and data entry
• Typing and computer skills including Word, Quick Books, Internet, E-mail, fax, copier

EXPERIENCE

CHRIS AUTO SOUTH, Agawam, MA 2004-2008

Manager – Bookkeeper
 Responsible for daily management of auto sales business, including financial, banking and tax transactions for
used-car dealership; managing auction and repair activity; acted as title clerk, document vehicles purchased and
sold
 Prepare documents including forms (bill of sale, odometer readings, RMV forms, titles)
 Prepare all deposits, bank reconciliations, payroll and payroll taxes
 File quarterly and year end tax forms (1099s, W-2s)
 Manage billing, AP/AR utilizing Quick Books

LOUIE B’S RESTAURANT AND NIGHTCLUB, Southwick, MA 1995-2004

Manager - Restaurant and Bar
Manage all aspects of this high volume casual restaurant and bar.
 Responsible for all financial activity, including payroll, cash drawer reconciliation, charge machine
reconciliation, bookkeeping, banking, cash receipts, accounts payables, bank reconciliation, and year-end
tax preparation
 Programmed and managed Touch/Serve Computer systems
 Responsible for all inventory, ordered food, liquor supplies and related business products
 Managed all human resources, including hiring, training, scheduling and discharging bar and restaurant staff
 Developed schedule for and secure entertainment and managed all media advertising

C&S REALTY, Holyoke, MA 1992-1995

Office Manager - Rental Properties
Management of the rental operations of an 18 multi unit apartment complex.
 Managed crew of 10 responsible for maintenance, repairs, and code compliance including de-leading
 Maintained highest level of occupancy with credit worthy, good tenants
 Reviewed applications, completed reference and credit checks, accepted and declined applicants
 Responsible for all documentation including rental and lease agreements, and rent collection
 Produced documentation for code enforcement actions, and court cases as needed

SPRINGFIELD CIVIC CENTER, Springfield, MA 1991-1992

Box Office Sales Agent

MANDARIN RESTAURANT, Springfield, MA 1985-1991

Hostess/Head Waitress/Bartender
Promoted from waitress; trained and supervised a staff of up to 14

E D U C AT I O N
Graduate, EAST LONGMEADOW HIGH SCHOOL, East Longmeadow, MA
Food Certified / Bar Certified

REFERENCES FOR DIANNE OSTRANDER

John Biscaldi, Chris Auto South, Agawam, MA – 413-237-4904

Anne DeWolf, Springfield Civic Center, Springfield, MA – 413-537-4721

Diane Biscaldi, Chris Auto Sales, Springfield, MA – 413-739-7760