Richard Morales

4625 Camino Dos Vidas Las Cruces, New Mexico 88012 (443)995-4408 RLMorales12@gmail.com

PROFESSIONAL SALES REPRESENTATIVE

Motivated, personable business professional with a successful track record of profitable small office management. Talent for quickly mastering technology Adept in Microsoft Office Suite. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated ability to up sell clients by building strong client rapport. Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team building skills. Skills Summary: Professional Sales Presentations Computer Savvy Bilingual and Culturally Competent: Spanish Report Preparation Customer Service Driven Accounting/Bookkeeping Written Correspondence Resolution-Oriented Project Management

PROFESSIONAL EXPERIENCE
BRANCH SALES MANAGER
Prepared complex reports for analyzing monthly goals, ensuring full compliance with company requirements and deadlines. Authored professional correspondence to customers and vendors. Designed and delivered sales presentations for associates in local offices, educating employees on the power of sales techniques in the collection and credit arena and up-selling company products. Met and/or exceeded company objectives profit for 7 out of 12 months by building a strong clientele referral business. Personal Credit Plan, World Finance, Las Cruces, New Mexico 2009-2012

ROOFING SALES ESTIMATOR

Was called upon to assist family owned business. Cold called past homeowners and businesses. Estimated roofing jobs with a 75% closure rate. Worked with peers to meet deadlines. Yselta Roofing Company, El Paso, Texas 2008-2009

HOME MORTGAGE SALES CONSULTANT

Assisted homeowners and prospective home buyers with available mortgage products Wells Fargo Home Mortgage, Westminster, Maryland 2007-2008

CUSTOMER SERVICE SUPERVISOR

Supervised twelve associates in a Spanish team environment. Assisted incoming call center customers with a variety of products while exceeding call volume numbers and company standards for quality control. Achieved Team of the Month for twelve times over eighteen months by exceeding company objectives/goals. Toyota Financial Services, Owings Mills, Maryland 2002-2007

BRANCH OPERATIONS MANAGER

Managed all processes of customer service to include collections, repossessions, lease terminations and vehicle auction sales. Maintained branch losses at or below company standards by effectively engaging collection accounts to resolve financial distress and avoid repossession. Exceeded company goal of 45% market share in autos financed for Toyota/Lexus Dealers. Toyota Financial Services, Westborough, Massachusetts 1998-2002

DEALER RELATIONS SALES MANAGER

Assisted Lexus and Toyota dealers in central Pennsylvania with retail lease financing products. Regularly held sales training seminars for auto salespersons and financing associates. Reached and held company standards of 30% wholesale dealer financing market share by provided valued services to dealers and dealership personnel. Toyota Financial Services, Horsham, Pennsylvania 1990-1998

EDUCATION
NEW MEXICO MILITARY INSTITUTE, Roswell, New Mexico Associates Degree: Accounting