CONTENTS

Functions /Mandate of the NTC .. Mission/Vision ................... Accomplishment/Performance Highlights . Goals and Programs for FY 2010 . Plans and Programs for FY 2011 and Beyond............... Financial Overview Collections Earned (Central Office) .. Collections Generated (Regional Offices) Licenses, Permits & Certificates Issued . Inspections & Investigations Conducted ............ Frequency Assignments Made ............ Frequency Assignments Made (Regional Offices) Frequency Channels Monitored One-Stop Public Assistance Center (OSPAC) Report . Cellular Mobile Telephone System (CMTS) Subscribers .. Number of Telephone Subscribers Per Region . Number of Telephone Subscribers Per Operator . Internet Service (Registered & Estimated Number of Subscribers) .. Number of Broadcast & CATV Stations By Region . Accomplishment Reports (Central & Regional Offices) Administrative & Finance Department . Common Carrier Authorization Department .. Legal Department . Frequency Management Division Broadcast Services Division . Radio Regulations & Licensing Department ............... National Capital Region (NCR) . Cordillera Autonomous Region (CAR) ............... Region I Region II .. Region III . Region IV . Region V . Region VI Region VII .. Region VIII . Region IX Region X . Region XI Region XII .. Region XIII (CARAGA) 1 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 25 26 27 27 28 34 35 37 38 41 43 45 49 52 54 55 57 60 62 65

FUNCTIONS OF THE NTC

Grant Certificates of Public Convenience and Necessity/Provisional Authorities to install, operate and maintain telecommunications, broadcast and CATV services Grant licenses to install, operate and maintain radio stations Allocate/sub-allocate and assign the use of radio frequencies Type-approve/type accept all radio communications, broadcast and customer premises equipment Conduct radio communications examinations and issue radio operators certificate Prepare, plan and conduct studies for policy and regulatory purposes Monitor the operation of all telecommunications and broadcast activities Enforce applicable domestic and international laws, rules and regulations, prosecute violations thereof, and impose appropriate penalties/sanctions Issue licenses to operate land, maritime, aeronautical and safety devices Perform such other telecommunications/broadcast-related activities as may be necessary in the interest of public service

MANDATE
Regulates the installation, operation and maintenance of radio stations, both for private and public use (Act No. 3846 as amended) Regulates and supervises the provision of public telecommunications services (R.A. 7925, C.A. 146, as amended) Manages the radio spectrum (Act 3846, as amended and R.A. 7925) Regulates and supervises radio and television broadcast stations, CATV and Pay television (E.O. 546 and E.O. 205)

MISSION

The

National

Telecommunications conducive to

Commission development

shall and

establish provision

a of

regulatory,

regime

progressive, affordable, viable, reliable and accessible Information and Communications Technology (ICT) infrastructure and services.

VISION
By, 2015, the National Telecommunications Commission is a strong and proactive regulatory agency able to steer the telecommunications and ICT sectors as the primary engine for national progress and development.

ACCOMPLISHMENT/PERFORMANCE
JANUARY DECEMBER 2010

A.

General Issued Memorandum Circular No. 01-03-2010: Rules on the Assignment of the Remaining Allocated 3G Radio Frequency Band Issued Memorandum Circular No. 02-06-2010: Standard for Digital Terrestrial Television (DTT) Broadcast Service Adopted the Integrated Services Digital BroadcastTerrestrial (ISDB-T) as the sole standard in the delivery of DTT services Maintained national compliance with international commitments Compliance to Standards Training Certification and Watchkeeping (STCW 95 Convention) Maintained compliance with Safety of Life At Sea (SOLAS) Convention Issued Memorandum Order No. 001-02-2010: Prohibition of Cellular Phone Jamming Devices Issued Memorandum Order No. 003- 08-2010: Reiterating Compliance by All Radio Broadcasting Stations with Executive Order No. 255 (Series of 1987) and its Implementing Guidelines as provided for under NTC Memorandum Circular No. 04-07-88 March 1988 and Memorandum Circular No. 08-11-2005 dated 09 November 2005 Issued Memorandum Order No. 005-09-2010: General Amnesty for Unlicensed and/or Unregistered Radio Equipment Issued Memorandum Order No. 006-10-2010: Certificate to Import Fee Drafted Memorandum Broadband Connections Order on Minimum Speed of

Drafted Memorandum Circular on Guidelines to Protect Children from Child Pornography

 B.

Finalized the draft circular on the Deployment of Set-top Box for use in the CATV operation Finalized the draft circular on a new set of Guidelines for CATV Application Evaluation

Other Accomplishments 1. 2. Licensing and Enforcement Operations Mobile Licensing Sent delegation and participated in international meetings, workshop and conferences, among others: 3rd Meeting of the APT Conference Preparatory Group for WRC-2012 APEC-WTO Workshop on Telecommunications Trade Rules and Regulatory Disciplines 8th Meeting of the APT Wireless Forum 17th Asia Pacific Telecommunity (APT) Standardization Program Forum 6th BIMP-EAGA Working Group Meeting on ICT and 7th TIICTD Cluster Meeting Pacific Command (PACOM) Spectrum Management Conference Achieving Competitiveness in the Service Sector: Strategies and Lessons for APEC Economies APT Workshop on Disaster Management-Emergency Communications Warning Systems 42nd Meeting of the APEC Telecommunications Commissions on Information Working Group (APECTEL 42) 16th ASEAN Telecommunications Regulators Council (ATRC) Meetings and 16th ATRC-MRA Joint Sectoral Meeting Consultation Meeting on the Development of an ICT Strategic Roadmap Crafting of the National Broadband Plan Workshop of the Regional Innovation Forum 2010 entitled Competitive ICT Strategies for the Next Decade 6th Technical Board on APEC Matters (TBAM6) Meeting 2010 UNESCAP-ABU Roadshow on EWBS Implementation and Workshop on Emergency Warning and Broadcast System 2010 International Symposium on Multimedia and Communication Technology (SMAC 2010)

 C.

Courtesy Visit of Prof. Dr. Prasit Prapinmongkolkarn of Thailand and Discussion on Digital Broadcasting and 3G Mobile Telephony Industry BIMP-EAGA 15th Ministerial and 19th Senior Officials Meeting Cable and Satellite Broadcasting Association of Asia (CASBAA) Convention and Associated Regulators Roundtable Eight APEC Ministerial Meeting of Telecommunications and Industry (TELMIN 8) and Related Meetings 2010 SCTE Cable-TEC Expo ITU Final Meeting of the Council and Plenipotentiary Conference 2010 Workshop on IP Based Interconnection 4th Asia Pacific Telecommunity (APT) Conference Preparatory Group Meeting for WRC

Statistical Accomplishments Issued 1,475,212 licenses, permits and certificates Monitored 555,490 frequency channels Conducted 103,704 inspections/investigations 20,815 frequency assignments made Disposed 263 authorization and 1000 administrative cases collections amounting to PHP

D.

Total Revenue Generation Generated a total 3,681,875,267.57

GOALS AND PROGRAMS FOR FY 2010

Additional Rules on Voice Over Internet Protocol Administrative fees for the Use of Names and Numbers Formulation of Rules on Interconnection Charge for Mobile Phone Services Formulation of Guidelines on the Provision of Contents, Information, Applications, and Electronic Games Guidelines on Access Charge between Mobile Network Service Providers and Content and/or Information Providers Institutionalize Quality Management System (ISO 9001-2000) Establish an NTC Training Center of Excellence Migration to Open Source from Proprietary Software

PLANS AND PROGRAMS FOR FY 2011 AND BEYOND

Additional rules on Voice-Over Internet Protocol Formulation of Guidelines on the Provision Information, Application and electronic Games of Contents,

Guidelines on the Imposition of Administrative Fees for the Use of Names and Numbers To identify and allocate frequency bands/channel for Public Protection and Disaster Relief (PPDR) Guidelines on access charges between Mobile Network Service Providers and Content and/or Information Providers Frequency Migration Plan for affected users within 470 512 MHz band due to the re-allocation of the band for digital television Guidelines on the imposition of Spectrum User Fees (SUF) for the use of 2.5 GHz band Institutionalize Quality Management System (ISO 9001-2000) Complete the construction of the NTC Training Center of Excellence Migration to Open Source Propriety Software Increase revenue collection through update and/or revision of Administrative Fees and other revenue-enhancing measures

FINANCIAL OVERVIEW
The National Telecommunications Commission (NTC) total appropriations for Fiscal Year 2010 under the General Appropriations Act (GAA) Republic Act. No. 9970 amounts to ONE HUNDRED NINETY TWO MILLION FOUR HUNDRED SEVENTY FIVE THOUSAND PESOS (P192,475,000.00) for the Central and Fifteen (15) Regional Offices nationwide breakdown as follows: 129,209,000.00 63,266,000.00 0.00 -----------------------TOTAL P 192,475,000.00 -----------------------During the past three years, the Commissions income has increased significantly due largely from the efforts of the Central and Regional Offices to collect fees and charges from the telecommunications and broadcast entities, For Fiscal year 2010, revenue collection amount to THREE BILLION SIX HUNDRED EIGHTY ONE MILLION FOUR HUNDRED NINETY EIGHT THOUSAND FOUR HUNDRED EIGHTY SEVEN & 57/100 (P3,681,498,487.57) as compared to the Department of Budget and management (DBM) estimate of THREE BILLION ONE HUNDREDTHIRTY SIX MILLION FIVE HUNDRED FIFTEEN THOUSAND (P3,136,515,000.00), an increased of FIVE HUNDRED FORTY FOUR MILLION NINE HUNDRED EIGHTY THREE THOUSAND FOUR HUNDRED EIGHTY SEVEN & 57/100 (P544,983,487.57) or 11.73% increase as compared to FY 2009 income. In recognition to the exemplary performance of the Commission, the Dept. of Budget and Management DBM) approved the release of Special Allotment Release Order (SARO) No. BMB-C-10-0031850to 864 dated December 30, 2010 chargeable against the Unprogrammed Fund. FY 2010 General Appropriations Act, RA 9970 in the amount of THIRTY SIX MILLION TWO HUNDRED SIXTY TWO THOUSAND SIX HUNDRED FOURTEEN (P36,262,614.00) to augment current years appropriation breakdown as follows: MOOE CAPITAL OUTLAY TOTAL P 14,795,000.00 21,467,614.00 ------------------------36,262,614.00 -----------------------PERSONAL SERVICES MOOE CAPITAL OUTLAY P

COLLECTIONS EARNED (CENTRAL OFFICE)

5,000,000,000.00 4,500,000,000.00 4,000,000,000.00 3,500,000,000.00 3,000,000,000.00 2,500,000,000.00 2,000,000,000.00 1,500,000,000.00 1,000,000,000.00 500,000,000.00 0.00

2009 2010

AFD

CCAD

SEC

RRLD

TPDD

AFD CCAD SEC RRLD TPDD 2009 528,120.92 2,142,827,249.29 9,017,485.60 298,327,731.50 1,800,540.00 2010 1,898,426.97 4,996,832,470.56 7,690,687.24 514,158,881.04 4,362,870.00

COLLECTIONS GENERATED (REGIONAL OFFICE)

200,000,000 180,000,000 160,000,000 140,000,000 120,000,000 100,000,000 80,000,000 60,000,000 40,000,000 20,000,000 0

2009 2010

ut ua n N C R C AR R 1 R 2 R 3 R 4 R 5 R 6 R 7 R 8 R 9 R 10 R 11 R 12
Butuan NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 2009 13,975,073 165,693,151 18,405,644 52,038,520 29,263,512 98,349,760 136,346,713 42,853,804 61,262,728 64,414,412 26,965,453 24,919,291 47,224,110 32,595,024 28,180,213 2010 15,992,351.93 188,483,356.80 21,836,334.77 54,471,201.53 32,045,489.66 102,575,455.11 152,976,407.94 49,812,803.72 64,227,889.72 79,494,995.64 30,074,947.14 25,240,789.71 44,084,399.00 32,870,626.50 25,128,968.00
9

LICENSES, PERMITS AND CERTIFICATES ISSUED

1400000 1200000 1000000 800000 600000 400000 200000 0

O R1 R2 R3 R4 R5 R6 R7 R8 R9 R1 0 R1 1 R1 2 N C R1 3
10

2009 2010

CR

AR

CO NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13

2009 2010 649164 1214045 89320 89019 5921 6863 14006 16630 6294 8360 13394 15282 52437 52500 2507 3872 14012 15049 21264 24095 3007 3092 2761 2904 6171 6784 7441 7609 6200 5968 2479 3140

INSPECTIONS & INVESTIGATIONS CONDUCTED

35000 30000 25000 20000 15000 10000 5000 0

CA R R2 R4 R6 R8 0 R1 CO

2009 2010

CO NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13

2009 532 10515 5026 8640 2118 9128 26679 1866 15114 2564 2259 2415 9476 8213 4714 342

2010 375 8712 4972 2535 1905 11993 30064 1492 14635 1598 2482 1723 6342 8786 5325 765

R1

2
11

FREQUENCY ASSIGNMENTS MADE

35000 30000 25000 20000 15000 10000 5000 0 CO NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13 2009 2010

CO NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13

2009 30540 68 13 222 10 79 147 28 40 130 4 1 99 3 5 5

2010 19403 74 314 7 263 83 120 75 34 174 116 0 105 11 7 29

12

FREQUENCY ASSIGNMENTS MADE (REGIONAL OFFICES)

350 300 250 200 150 100 50 0

R3 R6 R1 R2 R4 R5 R7 NC R CA R R8

2009 2010

NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13

2009 68 13 222 10 79 147 28 40 130 4 1 99 3 5 5

2010 74 314 7 263 83 120 75 34 174 116 0 105 11 7 29

R9 R1 0 R1 1 R1 2 R1 3
13

FREQUENCY CHANNELS MONITORED

160000 140000 120000 100000 80000 60000 40000 20000 0 NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13 2009 2010

NCR CAR R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13

2009 9054 25438 5941 21325 9679 98836 3795 51359 44894 10318 26858 72347 40382 5323 1076

2010 118200 24186 2066 26364 10117 134217 4933 43137 42991 4959 19652 82215 34771 6540 1142

14

One Stop Public Assistance (OSPAC)

Operational Annual Statistics Report for 2010 (Comparative) A. Lost / Stolen Mobile Phones

CY2002 CY2003 CY2004 CY2005 CY2006 CY2007 CY2008 CY2009 CY2010 20080 15411 12936 12057 11734 13287 11918 14216 10574

B.

Lost / stolen mobile phones comprised the bulk of complaints received by OSPAC; Complaints moved up annually by an average of 7% since 2005 to 2009; NTC Regional Offices forward complaints to NTC Central Office

Text Scams CY 2008 922 CY 2009 1262 CY 2010 1516

2009 complaints increased more by 36% from 2008; 2010 complaints got more than 16% compared with CY2009; The NTC directs TELCOS to block SIMs of the text scammers; NTC Regional Offices forward complaints to NTC Central Office

C.

Text Spams CY 2006 83 CY 2007 186 CY 2008 213 CY 2009 1257 CY 2010 520

Text Spams are unsolicited or unwanted commercial and promotional advertisements and surveys; 2010 complaints on Text Spams had reduced greatly by as much as 50% compared to last year (2009); The issued MC# 04-07-2009, where Content / Service Providers shall no longer be allowed to send or initiate push messages has influenced the number of 2010 complaints against 2009; All complaints were escalated to the concerned TELCOS for appropriate action.

15

D.

Other Complaints for CY 2010 782 Poor services on broadband (internet service) comprised the bulk of complaints by 50%; Billing problem / disputed charges 42% The proposed Memorandum Order on minimum speed broadband connections may one of the best options to be provided by the Commission in the near time. This would enhance consumer protection and welfare in terms of information symmetry and choice on the different services / promos being offered by various Service Providers. Other service parameters were clearly stipulated in the said Memorandum which would serve as the NTC-OSPAC benchmark .

CELLULAR MOBILE TELEPHONE (CMTS) SUBSCRIBERS

YEAR

OPERATORS BAYANTEL CURE DIGITEL MOBILE OHILS. EXTELCOM GLOBE ISLACOM MULTI-MEDIA NEXT MOBILE SMART TOTAL Population CMTS Density

78,440 11,000,000 14,130 23,245,006 see Globe Data 41,249,070 75,586,646 92,226,600 81.96

2009

953,609 11,000,000 14,130 26,500,000 see Globe Data 44,682,399 83,150,138 94,013,200 88.44

2010

Note: Extelcom & Digitel Mobile Philippines data are based on old figures Piltel subscribers are already transferred to Smart

16

NO. OF TELEPHONE SUBSCRIBERS PER REGION

(YEAR 2010) POPULATION INSTALLED SUBSCRIBED TELEDENSITY REGION (Estimate) LINES LINES Installed Subscribed CAR I II III IV V VI VII VIII IX X XI XII XIII ARMM NCR TOTAL 1,694,400 5,172,900 3,365,400 10,159,300 14,922,100 5,711,500 7,578,000 7,029,300 4,447,500 3,487,400 4,349,300 4,362,400 4,080,400 2,549,400 3,551,800 11,552,100 94,013,200 79,424 186,795 49,561 420,352 1,103,125 122,691 433,780 452,499 159,384 41,443 157,595 283,927 78,894 130,088 32,424 3,051,390 6,783,372 42,300 93,473 34,744 251,969 457,464 52,427 155,312 235,176 35,388 36,038 86,830 51,813 98,637 34,539 2,204 1,667,084 3,335,398 4.69 3.61 1.47 4.13 7.39 2.15 5.72 6.44 3.58 1.19 3.62 6.51 1.93 5.10 0.91 26.41 7.21 2.50 1.81 1.03 2.48 3.06 0.92 2.05 3.34 0.79 1.03 2.00 1.19 2.42 1.35 0.06 14.43 3.54

Note: PLDT installed lines are as of September 2010; no new data submitted for installed lines Bayantel, ETPI/TTPI, Innove, PT&T & majority independent LECs did not submit report for 2010. Population Source: NSO Quick Stat/December 2010

17

NO. OF TELEPHONE SUBSCRIBERS PER OPERATOR

OPERATOR BAYANTEL BELL TELECOM DIGITEL ETPI/TTPI INNOVE PLDT PT&T OTHER LECS TOTAL

(YEAR 2010) INSTALLED SUBSCRIBED MARKET SHARE LINES LINES INSTALLED SUBSCRIBED 443,910 379,724 2,540 970 591,494 260,944 32,960 19,333 1,460,607 534,383 3,324,791 1,772,641 129,000 14,193 798,070 353,210 6,783,372 3,335,398 6.54 11.38 0.04 0.03 8.72 7.82 0.49 0.57 21.53 16.02 49.01 53.15 1.9 0.42 11.76 10.59 100.00 100.00

Note: PLDT subscribed lines are as of September 2010 No new data submitted for installed lines. Bayantel, ETPI/TTPI, Innove, PT&T & majority of Independent LECs did not submit report for 2010

18

INTERNET SERVICE

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

No. of NTC - Registered ISPs 64 93 121 144 177 194 213 237 241 304

Estimated No. of Subscribers 500,000 800,000 1,000,000 1,200,000 1,440,000 2,000,000 2,500,000 3,000,000 3,600,000 4,320,000

ISPs Registered with the Central Office

19

NUMBER OF BROADCAST & CATV STATIONS BY REGION

(As of December 2010)

REGION AM NCR CAR I II III IV V VI VII VIII IX X XI XII ARMM CARAGA TOTAL 31 12 35 20 18 33 37 35 28 24 21 23 35 6 17 18 393

FM 25 20 39 43 109 82 74 73 48 31 51 37 82 15 15 37 781

TV 23 11 19 18 15 39 35 37 24 13 25 24 35 11 6 17 352

TV TV X' DTU/DB CATV RELAY LATOR S 0 3 2 2 1 4 3 2 2 7 0 0 1 0 0 1 328 0 6 2 4 9 3 7 2 6 0 6 3 0 1 0 5 54 1 0 0 0 3 1 0 0 0 0 0 0 0 0 0 0 5 40 12 80 60 137 207 75 68 77 73 43 31 11 34 7 33 988

MMDS 3 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 5

TOTAL 123 64 177 148 292 369 231 217 185 148 146 118 165 67 45 109 2,606

20

ACCOMPLISHMENT REPORT ADMINISTRATIVE AND FINANCE DEPARTMENT

The Administrative and Finance Departments (AFD) is primarily responsible fro performing staff functions and improvement and development of workable organizational system and procedures that provide solutions to the day-to-day administrative and management constraints. The AFD is performing three (3) operative functions undertaken by the three (3) divisions under it, namely Personnel Division, Financial and Management Division and General Services Division Personnel Division The Personnel Division is responsible for the personnel selection and placement, classification and pay, career and employee development, employee relation and welfare services, appointments, resignations, or retirements, attendance and maintenance of agency training program. One of the major accomplishments of the Division was the final completion of the Rationalization Plan that was submitted to the Office of Commission on Information and Communications Technology (CICT) for endorsement to the Office of the System Productivity Improvement Bureau (OPIB) of the Department of Budget and Management (DBM). In CY 2010 a total number of thirteen (13) original appointments, five (5) promotional appointments and twenty (20) renewal appointments were issued. A total number of one (1) personnel retired from the service, six (6) resigned from the service, five (5) transferred/detailed, one (1) employee (co-terminus) was terminated and one (1) dropped from the rolls. As regards to foreign trainings, there are twenty (22) training/seminars and sixty eight (68) conferences/visits attended by the officials and employees of the Commission. There are various training/seminars availed by the staff, eight (8) trainings with one hundred seventy nine (179) participants and seventeen (17) for local external trainings with a total of forty eight (48) participants. In order to augment the employees financial needs, some availed of benefits from other financial institutions, such as the GSIS and PAGIBIG through salary and policy loans. On the other hand, employees received from the same institutions their yearly dividends. Likewise, payment of maturity and cash surrender value of policy contract from GSIS and optional maturity of PAGIBIG contribution for ten (10) years and twenty (20) years and those who reached the age of sixty (60) years were enjoyed by employees. Other benefits received by the employees are as follows:

21

step increments, leave monetization, productivity incentive pay, and payment of loyalty awards. The employees who retired from the government service were given plaque of appreciation and token fro their significant contributions during their active services with the Commission. The different Schools and Universities coordinated with the Commission on study tours/visits as part of the academic requirement of their respective courses, with two (2) number of schools and seventy eight (78) students. A total number of one hundred thirty two (132) On-the-Job Trainees (OJT) were accommodated and have rendered the required number of training hours. As part of public service, the Commission conducted bloodletting and number of three (3) employees participated in the blood donations. Other services and benefits were satisfactory rendered by the Division in order to boost the morale of personnel, enhance productivity and contribute to the accomplishment of our mandated functions. General Services Division The General Services Division (GSD) attends to record and supply management functions, financial disbursements and collections, procurement, security, janitorial, messengerial, vehicle maintenance and general utility services. The Division has satisfactory performed its functions in providing administrative support services for the Commission for CY 2010. The procurement of supplies and materials and the Accountable Forms were properly managed and issued to the respective end-users. In the same manner, the Records Section effectively performed the receiving, recording, releasing, as well as the proper disposition of various kinds of documents, licenses, permits and certificates. The improvement of its premises of the Main and Annex Building was effectively maintained wherein its janitorial services provided proper and efficient housekeeping of the building. The security measures to ensure the safety of the building premises, the infrastructures and facilities were satisfactory performed by our security personnel. The GSD personnel have extended administrative support to the accomplishment of the mission and vision of the Commission The following are the infrastructure project undertaken by the GSD for 2010, namely:

22

A.

COMPLETION OF THE INFRASTRUCTURE PROJECT FOR THE IMPROVEMENT OF THE MAIN AND ANNEX BUILDING NAME OF PROJECT 1. 2. Water proofing Project of the Main Annex Building Purchase of Air-Conditioning Units GRAND TOTAL ESTIMATED COST P 3,118,988.05 1,700,000.00 ------------------------P 4,818,988.05 =================

B. C. D. E.

SURVEY OF THE ROOFTOP OF THE ANNEX BUILDING PROCUREMENT OF TWENTY SEVEN (27) AIRCON PROCUREMENT OF SUPPLIES/MATERIALS AND ACCOUNTABLE FORMS FOR THE COMMISSION PHYSICAL INVENTORY OF PLANT, FURNITURES AND FIXTURES PROPERTY EQUIPMENT,

CENTRAL RECORDS SECTION Received applications for the issuance of various kinds of permits, radio station license, radio operators certificates, letters and other official documents, as follows: I. Receiving a. No. of Permit/Purchase/Possess/CP/Import/RSL Applications received b. No. of Letters/Correspondences received c. No. of Applications for Issuance of Duplicate Releasing Released radio station license, radio operators certificates, permits and certifications of all classes, as follows: a. b. c. No. of Permits/Purchase/Possess/CP/CPE/ Certifications/RSL released No. of ROC of all classes released No. of verification of Marine Radio Personnel as requested thru e-mail 17,394 21,902 226

10,563 2,389 83

II.

23

d. e. f. g. III.

No. of Certifications for STCW certificate of Competency issued to shipping companies, etc. No. of Report of Ratings No. of copies certified/authenticated documents No. of duplicate of report of ratings issued -

251 7,775 8,796 40

Verifications/Authentication: Verified/Certified/Authenticated Radio Operators Certificates of all classes, as follows: a. b. c. d. e. No. of ROC verified for walk in applicants No. of ROC verified as requested by Reg. Offices No. of ROC verified as requested by Shipping Companies, Principal Employers, etc. No. of copies of documents verified/authenticate No. of radio operators verified as requested by manning Agencies, Employers, etc. 31,332 548 302 8,796 226

IV.

Mailing No. of Report of Ratings Issued mailed 134 1,236 3,062 21,892 2,348 27,727 20,441 7 12,902 84,002 14,592 70,991

V. VI. VII.

Received and released official documents coming from Regional Offices and Department Concerned Indexed New Radio Operator Certificates No. of ROC received and filed issued by CO

VIII. No. of ROC from Regional offices received /filed IX. X. XI. XII. No. of RSL from Regional Offices received/filed No. of RSL issued by Central Office received/filed Prepared reports regarding fake ROC forwarded to Legal Dept. No of STCW operators sorted & decongested

XIII. No. of STCW Documents scanned XIV. No. of RSL/Permits/Certificates scanned XV. No. of STCW images uploaded

24

COMMON CARRIERS AUTHORIZATION DEPT. (CCAD)

HIGHLIGHTS OF CCAD ACCOMPLISHMENTS 1. The CCAD participated memoranda: a. in the drafting of the following

Memorandum Circular No. 01-3-2010, Rules on the Assignment of the Remaining Allocated RG Radio Frequency Band Aims to maintain, foster and enhance competition in the mobile telecommunications market, and to bring benefits of efficient mobile technology to the general public Frequency band 1965-1975/2155-2165 or 18901900/1970-1980 MHz. is reallocated for RG services and made available to qualified applicant Only applicant with existing authorizations or pending applications for authorization to install, operate and maintain cellular mobile telephone system or mobile telecommunications networks shall be allowed to file their applications for the assignment of the frequency band.

b.

Draft Memorandum Order, Minimum Speed of broadband Connections (undergoing public consultation) Aims to maintain and foster fair competition in the telecommunications industry, and promote and protect the rights of broadband service customers/ subscribers/users Broadband service providers are required to specify the minimum broadband/internet connection speed and service reliability and service rates The minimum service reliability shall be 80% Service providers may offer broadband/internet connection on a best efforts basis The subscribers/consumers shall be properly informed of the broadband/internet connection service being offered to them Service providers may set the maximum volume of data allowed per subscriber/user per day.

c.

Draft Memorandum Circular, Guidelines to protect Children from Child Pornography (undergoing public consultation) Aims to protect children from child pornography

25

ISPs are required to notify the Philippine National Police of the NBI any form of child pornography being committed using their servers or facilities ISPs are required to install software that will block or filter access to all websites carrying child pornography materials

2.

It issued ninety (93) Certificates of Registration (COR) Value Added Service Providers including content providers and VOIP providers/resellers. It evaluated 25 authorization cases It issued 3,930 Certificates Telecommunications entities to import (CTI) to public

3. 4.

LEGAL DEPARTMENT
The Legal Department accomplished the following in the year 2010: AUTHORIZATION 328 cases 335 cases 236 cases 77 cases 186 cases 15 cases CASES: Filed and Heard Notices/Orders Setting Hearing Prepared/Issued Other Orders (Interlocutory) Prepared/ Issued Orders of Denial/Archived/Dismissal/Approval/ Authorized Withdrawn Prepared/Issued Provisional Authorities Prepared & Issued Decisions Prepared & issued

ADMINISTRATIVE CASES: 138 cases - Filed and Heard 98 cases - Show Cause Orders Prepared/Issued 174 cases - Notices/Orders Setting Hearing Prepared/Issued 12 cases - Other Orders (Interlocutory) Prepared/Issued 5 cases - Orders of Dismissal/Dropped Prepared/Issued 59 cases - Decisions Prepared/Issued OTHERS: 148 148 488 96 148 Applications for Incorporation Received from SEC Acted Upon on a Non-Objection Basis of Applications For Incorporation from SEC Legal Queries Received Legal Queries Assigned to Hearing Officers Legal Queries Resolved in the Form of Briefs, Draft Letter and Position Papers for the Consideration of the Commissioners

26

FREQUENCY MANAGEMENT DIVISION

The Frequency Management Division frequency applications consisting of: processed a total of 686

22 Notice of Frequency Supportability (NFS) for 186 stations 613 Frequency Assignment Sheet (FAS) for 19,163 stations 430 Frequency Assignment Notice (FAN) for 5,757 stations

Other Functions/Output 1. 2. 3. 4. A total of 392,042 frequencies coordinations were made. Responded to complaints on harmful interference. A total of 680 equipments were granted storage, call signs and frequencies were recalled. Responded to e-mail inquiries.

BROADCAST SERVICE DIVISION

Performance Highlights: The circular on Digital Terrestrial Television (DTT) Broadcast Service has been finally signed and approved by the Commission on 11 June 2010 under MC 02-06-2010. Memorandum Circular No. o2-06-2010 prescribed the standard for digital television transmission and upon the recommendation of the television broadcast industry has adopted the Integrated Services Digital Broadcast-Terrestrial (ISDB-T) as the sole standard in the delivery of DTT services in the country. With the approval of the said circular and in compliance thereof, the Commission immediately convened the Technical Working Group (TWGIRR) tasked for the purpose of drafting the Implementing Rules and Regulations. Under the guidance of the Commission and the Kapisanan ng mga Brodkaster ng Pilipinas (KBP), members of the TWG has already held meetings and conducted discussions with the public and with the stakeholders. For the same period, BSD has already finalized the draft-circular on the Deployment of Set-top Box for use in the cable television operation. BSD has also finalized the draft-circular on a new set of Guidelines for CATV Application Evaluation.

27

The Broadcast Service Division issued various licenses/permits, to wit: 351 155 509 31 170 18 983 Permit to Purchase/Possess Construction Permit New/Renewal of Temporary Permit TVRO Registration TVRO License CATV License Others

It generated a total collection of ONE HUNDRED EIGHT MILLION EIGHT HUNDRED FIFTY THREE THOUSAND SIXTY NINE & 53/100 (P 108,853,069.53) broken down as follows: Permits/Licenses Fines/Penalties (Permits/Licenses) Supervision Fees/ Surcharges TOTAL P 15,078,766.00 1,772,330.00 92,001,973.53 -----------------------P 108,853,069.53 -------------------------

RADIO REGULATIONS (RRLD)

AND

LICENSING

DEPARTMENT

RADIO OPERATORS AND TRAINING SCHOOL DIVISION

HIGHLIGHTS OF ACCOMPLISHMENTS: A. Approved Memorandum Circulars 1. Office Order No. 029-04-2010 Guidelines for the Accreditation of Assessment Centers and Administration of General Operator Certificate (GOC practical/Simulator Examination. This office order was issued on April 8, 2010 as the implementing guidelines for Accreditation of Assessment Center and the Administration of Practical/Simulator Examination prior to the issuance of General Operator Certificate. This order is in compliance with the Examination Elements required in Memorandum Circular 06-12-2009. 2. Office Order No. 029-03-2010 Implementation of the Maritime Training Councils Resolution No. 11 Series of 2009 re: Adoption of Standard Format of STCW95 Certificate and the secretary of the Dept. of Labor and Employment,
28

Chairman of the maritime Training Council, as the signatory to the Endorsement Certificate. This Office Order was issued on March 25, 2010 in compliance with the Maritime Training Councils Resolution No. 11 which aims to standardize the format of Certificate issued by the various government agencies issuing STCW Certificates. B. Services continuously monitored and implemented by ROTSD: 1. Accreditation of Assessment Center Two (2) Assessment Centers have been issued provisional Certificate of Accreditation valid for six (6) months in compliance with Memorandum Circular 06-12-2009 and Office Order 02904-2010. 2. Implementation of Practical/Simulator Assessment The Practical/Simulator assessment as part of the requirement for the issuance of new Certificate of Competency for General Operator Certificate (GOC) has been implemented effective November 22, 2010. 3. 4. 5. 6. 7. 8. Continuing compliance with the National Quality System (NQSS) Implementation of the new format of SCTW Certificate as prescribed by the Maritime Training Council (MTC-DOLE). Continuous monitoring of the performance of Radio Training Center offering GMDSS Radio Communication Course. Represented the Commission in STCW related meetings and conventions. Participated in MTC activities as regards the implementation of national Quality Standards System. Functions/services continuously performed by ROTSD: a. b. c. d. Assist the National Capital Region in the issuance of Radio Operator Certificate Acceptance of application of Radio Operator Examination Issuance of new/renewal of Certificate of Accreditation for Radio Training School/Center Inspection of Radio Training Centers

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e. 9.

Formulation of new policies affecting operators/radio training requirements.

radio

Monitoring of all NTC Regional offices in the implementation of various radio regulations of maritime, aeronautical and special radio services; and the processing of licenses/permits/certificates.

PERFORMANCE ACCOMPLISHMENTS Physical Operations 1. Number of Licenses, Permits and Certificates issued Radio Station License New/Renewal Duplicate 2. 3. No. of Inspection/Investigation Conducted No. of Radio Operators Certificates Processed 3 31,207 11 13,557

The ROTSD generated a total income/revenues of SEVEN MILLION NINE HUNDRED TEN THOUSAND, THREE HUNDRED EIGHTY ONE PESOS (P 7,910,381.00).

FIXED LAND MOBILE SERVICES DIVISION:

A. 1. 2. 3. 4. Regulation Draft office Order on the Guidelines for the registration of WDN Indoor Equipment Promulgation on the Special Registration of illegally Held/Unregistered Radio Transceivers/Transmitters On-going study in the update of various orders and circulars to cope up with the latest technology. Full implementation of Phase One of the Philippine National Single Window (NSW) for the on-line-application for Permit/Certificate to Import. Computerization On-going maintenance of the existing database for issued WDN Indoor Equipment Registration Numbers and SRRS Special Permit Numbers. The Fixed land Mobile Services Division of the RRLD rendered the following performance for 2010:

B. 1.

30

Permits/Licenses/Certificates Issued WDN Indoor Registration Issued SRRS Special Permit Issued No. of Frequency Assignments Made No. of inspections/Investigation Conducted

15,771 1,006,345 850 31 1

The Division has a total collection/revenue of ONE HUNDRED FIFTY NINE MILLION ONE HUNDRED THIRTY FIVE THOUSAND FOUR HUNDRED THIRTY FOUR & 64//100 (P159,135,434.64), broken down as follows: Permit/License Fees Fines & Penalties /Permit Surcharges Other Business & Service Income P 145,361,168.21 406,427.91 13,367,838.42

The Fixed land Mobile Services Division undertook maintenance of the existing database for issued WDN Indoor Equipment Numbers and SRRS Special Permit Numbers. It registered 72,273,804 WDN Indoor Equipment, 32,451 SRRS Equipment, 9 Manufacturers, 6 Service Center/Repair Shops and 318 Dealers.

SAFETY AND SPECIAL SERVICES DIVISION:

HIGHLIGHTS OF ACCOMPLISHMENTS FOR CY 2010 1. The Commission was able to sustain compliance to the SOLAS Convention. The SOLAS Convention, which is under the auspices of the IMO, adopted several regulations that require the provisions of lifesaving equipment and the safety of navigation. The IMO which assumed global responsibility for shipping, has concentrated efforts on developing worldwide-integrated systems to respond to shipping, has concentrated efforts on developing worldwideintegrated systems to respond to shipping emergencies, among others, the Global Maritime Distress and Safety System (GMDSS), and the International Shipping and port Facility Security (ISPS) code. The goals of the GMDSS are to provide more effective and efficient emergency and safety communications and disseminate maritime safety information (MSI) to all ships on the world oceans regardless of location and atmospheric conditions. The ISPS, on the other hand, provides guidelines to counter incident of terrorism in any part of the globe.

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2.

The Commission was up to date in providing guidelines for the international requirement of shipborne Long Range identification and Tracking (LRIT) as required under Chapter V/ Regulation 191 of SOLAS Convention. The purpose of the LRIT is to automatically transmit without human intervention the identity of the ship, the position of the ship (latitude and longitude), the date and time of the position provided, among others.

3.

Drafted Memorandum Circulars/Office Orders for approval of the Commissioners: a. Mandatory Installation of NAVTEX Receiver to Certain Categories of Philippine Registered Vessels Engaged in Coastwise Trade. The objective of the proposed MC is to make NAVTEX receiver a mandatory installation as additional navigational aid to receive safety information during navigation. This is applicable to certain categories of Philippine registered ships engaged in coastwise trade. b. Guidelines for the Licensing of Earth Stations on board Vessel. This Memorandum Circular has been drafted in order to comply with the international regulations particularly Recommendation 37 and Resolution 902 of the World Radio Conference-2003. Covered by this proposed MC are Philippine registered ships engaged in international trade.

4.

Services continuously monitored and implemented: a. 1974 Safety of Life at Sea (SOLAS) Convention, as amended in 1988, concerning radio communications for the Global Maritime Distress and Safety System (GMDSS). Compliance of Accounting Authorities to the provisions of MC 5-6-2004for the billing and settlement of maritime accounts of Philippine registered ships. Compliance of point Service Activation Entity to MC 17-112000 for the activation/deactivation of satellite earth stations.

b.

c.

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d.

Compliance of shipping companies for the mandatory installation of automatic identification system (AIS); and ship security alert system (SSAS) as required under Chapter XI-2 of the SOLAS Convention. Compliance of domestic shipping installation of GPS receiver. for the mandatory

e. f.

Submission to the Secretary General International Telecommunications Union, List of Ship Stations (List V) data on diskette for first and second semester in compliance with the pertinent provisions of Article 20 & Appendices 9 & 10 of the Radio Regulations. Updated databases for private VSAS, Spread Spectrum, aeronautical maritime and special radio services. Monitoring of all NTC Regional Offices in the implementation of various radio regulations of maritime, aeronautical and special radio services, and the processing of licenses/permits/certificates.

g. h.

The RRLDs Safety and Special Radio Services Division reported the following breakdown of licenses and certificates issued for 2010: Vessel in Intl. Trade (GMDSS Ship) - Ship Earth Station - Ship Security Alert System - LRIT Vessel Domestic Trade - Ship Earth Station - Ship Security Alert System - LRIT Private Coastal Stations Aircraft Radio Station Aeronautical Radio Station Private VSAT Private Paging In-House Spread Spectrum Radio Station Other Special Stations Recognized/Accredited Classification Society Recognized/Private Operating Agency (RPOA) Point of Service Activation Recognized Shore-Based Maintenance Company 181 390 169 162 196 73 4 0 35 266 20 7 2 227 220 6 2 1 2

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The Division generated a total income of SIX MILLION THREE HUNDRED TWENTY EIGHT THIUSAND ONE HUNDRED FORTY ONE & 64/100 (P 6,328,141.64).

NATIONAL CAPITAL REGION (NCR)

METRO MANILA or National Capital Region although the smallest of the countrys administrative region is nevertheless the most populous and the most densely populated. It has an area of approximately 368.55 square kilometers (246.5 square miles). NTC National Capital Region as the one responsible for the enforcement of the provisions of R.A. 3846, as amended, in Metro Manila has again made remarkable accomplishments not only in the enforcement of the provisions of R.A. 3846, as amended, but also in the delivery of the services to the public. HIGHLIGHTS OF ACCOMPLISHMENTS OF NCR 1. 2. 3. 4. 5. CY 2010 total revenue of P 188,447,046.40, exceeded its revenue target, which is P 103,668,000.00, by 81.77%. Issued a total of 89,271 Licenses, Permits and Certificates. Made 83 frequency assignments. Conducted a total number of 8,712 Inspections/Investigations of radio transceivers. Conducted more than 50 benchmarking validation activities.

The institutionalization of NCR Express Serbisyo sa Publico together with the implementation of the Electronic Data Processing and the intensified enforcement activities of NTC-NCR were the primary factors that caused the annual increased in the revenue collection. The monthly conduct of benchmarking validation activities has made the TELCOS render the quality of service as prescribed under the issued regulatory MC #07-06-2002 pertaining to the grade of service and drop call rate.

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CORDILLERA AUTONOMOUS REGION (CAR)

Cordillera Autonomous Region (CAR) is composed of six (6) provinces namely; Abra, Apayao, Benguet, Ifugao, Kalinga, Mountain Province, and the chartered City of Baguio. Tabuk City is the second city in the region but is a component city of Kalinga Province. The regional capital is at Baguio City. ICT service (telecommunication, broadcast and information technology or computers) is one of the primary vehicles of economic growth in the region although there are still unserved and underserved areas. Landline telephone service is only available in Baguio City and certain Provincial Capital Towns. People connectivity is primarily attained through the Cellular Mobile Telephone Service complimented to a limited extent by broadband wireless internet. Broadcast service is primary available only in Baguio City and the Province of Benguet. The mountainous terrain and sparse population density of the region contributes to a higher cost of establishing, operating, and maintaining more ICT facilities. EXECUTIVE BRIEF/HIGHLIGHTS OF ACCOMPLISHMENTS 1. CY2010 Performance Report The performance of the NTC CAR for CY 2010 represents the operations and general administration and support work assigned to it. The work of the NTC CAR is presented by major final outputs (MFO) and unlinked/reformatted activities (URA) aligned to that of the Commission. MFO 1 - Regulatory Services Issued permits, licenses and certificates have surpassed projections. Actual performance is 43.22% above targets. Regional frequency assignments likewise surpassed targets. Administrative litigation of violations of ICT laws, rules and regulations including the terms and conditions of issued permits and licenses also increased. Administrative Cases filed is 102.61& above targets. Planned regional activities relative to Philippine International commitments was pursued because the region have not received any proposal. 1.2 MFO 2 Enforcement and Monitoring Services

Inspection of radio stations/facilities of stationary locations likewise surpassed targets whereas inspection of radio stations/facilities on board motor vehicles is 84.29% above targets. Radio monitoring with facilities stationary location is

35

57.02%. Radio monitoring using facilities on board motor vehicles is only 46.64% of targets. CMTS coverage measurement is very much above targets. Oplan Cellphone scheduled to be pursued at the last quarter if 2010 did not materialize as planned. 1.3 MFO 3 - Consumer Welfare and Protection Services Planned establishment and operation of Regional One Stop Public Assistance Centers (ROSPAC) was not pursued. Validated ICT consumer concerns have decreased compared to targets. The trend only indicates that ICT services improved near the Regional Office-Proper. The failure to establish ROSPACs at the Provincial Capital and Highly urbanized Centers did not address those concerns far from the Office. 1.4 URAI - ICT Sector Development Services Operational, Medium Term and Long Term Plans were conceptualized, modified and updated as policy directions were revised. Work systems were also attuned to the times and changing environment. Required reports and statistics were also submitted on or before deadlines. Attendance to activities of the Regional Development Council through the Infrastructure Committee was made as planned. This holds true likewise for other Regional Councils such as the Regional Law Enforcement Coordinating Council and the Technical Working Group of the Consumer Network. Liaison with Local Government Units was also made to enhance enforcement activities. 1.5 UR2 - Financial Resource Management Regional Total Revenue Collection of P21,236,334.77 surpassed targets. Manual recording and segregation of revenues derived from the discharge of services and those earned from taxation could not be presented at this time. Savings were generated from the implementation of cost cutting measures. Revenue To-Expenditure Ratio is high but this is not a true measure of good fiscal management. Revenue is derived from clients who pay for the services of NTC CAR as well as taxing the use of radio spectrum whereas is the budget for the discharge of its services, hence; the ideal Service Revenue-To-Expenditure Ratio is 1:1.

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2.

Operational Performance Target Issuance of Permits/Licenses/Certificates 4,864 Allocation of Freq. Bands/Type Approval 201 Issuance of PA/CPCN/Adju of Cases/Docket 207 Inspection/Monitoring of RSL & Telecom Facilities 3,720 Spectrum Monitoring & Measurement Coverage 14,750 Cellphone Coverage Measurement Service 420 Actual 6,974 307 289 5,064 17,200 917

REGION I
Highlights of Accomplishments 1. NTC Region I generated an income of P 54,471,216.53 in CY 2010 or a 4.67% increase from the 2009 revenue collections of 52,038,519.62 NTC Region 1 implemented its Citizens Charter showcasing the 15 services offered by the regional office. Conducted NTC on Wheels in key cities and municipalities bringing the government closer to the people. Conducted Oplan Cellphone in coordination with the PNP (CIDG/NBI/PASG). Undertook information dissemination regarding the regional offices plans and programs through print and radio broadcast interviews. Conducted RLM seminars for members of organized groups such as civic radio, security guards, LGUs and other private entities, Initiated the coordination between PLDT and GLOBE-Innove for their interconnection in Region 1. Offered recharging of drained cellphone batteries for free due to long power interruptions caused by Typhoon Juan with the use of NTCs standby generator. Conducted inspection activities on Common Carriers cell sites and other radio stations to determine their compliance to the conditions stipulated in their licenses.

2. 3. 4. 5.

6. 7. 8.

9.

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10. 11. 12.

Maintained close coordination with radio amateur and civic action groups. Acted on 305 cellphone blocking requests, 27 malicious text messages and 25 text scam complaints. Actively participated in other government activities such as KALAHI, CSC celebration, projects of the DOTC-RMC, Regional Disaster Coordinating Council (RDCC), Provincial Disaster XCoordinating Council (PDCC), Regional Development Council (RDC), Local Government Units (LGU) and other agencies.

PERFORMANCE INDICATORS Licenses Issued Inspection Conducted Frequencies Monitored Broadcast Stations Monitored Personnel Sent on Training Administrative Cases Disposed Cases Disposed Fees 16,600 2,421 2,066 10 69 12 P 75,500

REGION II
In 2010, the NTC Region 02 surpassed by 9.51% its 2009 Actual Total Revenue (ATR). The 2010 ATR amounted to P32,045,489.66 while the 2009 ATR was P29,263,512.13. On the other hand, the programs and mandates of the Commission are continuously observed and implemented. NTC on Wheels program continues to reap positive feedback from the public, especially those from the far flung areas. While you Wait Licensing was further improved and the processing of licenses and permits were accomplished in less than 30 minutes. Complaints against text scams and request for cellular phone blocking have been properly acted and forwarded to the OSPAC Central Office on regular time basis. Pursuant to the directive of our newly elected president thru NTC Commissioner reiterating compliance with EO 22 (series of 1987), this office has instituted measures to continuously monitor all radio broadcasting stations with musical format to report the same to the Commissioners office. Likewise, this Office has maintained its active and harmonious association/linkages among all other concerned government instrumentalities as well as to non-government units especially to those concerns on the development of ICT in Region 2.

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The NTC Region 2 will move forward with improved performance again in the coming year and will be more effective agency that responds to the needs of our clients and the people in Region 2 in the area of ICT and telecommunications industries. PHYSICAL OPERATIONS 2010 VS 2009 A. Licensing Activities CY 2010 turned out to be more challenging year for the Regions Licensing Division wherein NTC Region 2 have doubled their efforts and have processed and issued various licenses, permits and certificates. CY 2010 output of 8,365 licenses, permits issued surpassed the CY 2009 output of 6,189. This activity is 28.69% increase of the target and 35.16% increase compared to 2009. B. Inspection/Investigation Conducted The Regional office was unable to meet the target of 2,500. They have conducted only 2,405 inspections/investigations to various radio stations, including frequency interferences and others. This Regional Office was not able to conduct inspection of the facilities of Globe Telecom, hence, the output was short as expected. This activity represents 3.80& decrease of the target, however, it is 6.70% increase compared to 2009. C. Monitoring Activities There were 26,272 monitoring activities, a 9.47% increase of the target and 11.10% increase compared to 2009 output. D. Frequency Assignment Made A total of 14 additional assignments of VHF frequency were given to various operators during the year. This activity is 40% increase in the target and in 2009. E. Administrative Cases Decided/Disposed There were 180 cases litigated or disposed during the year which resulted to a 5.88% increase of the target. Compared to 2009, there was a 9.09% increase. OSPAC PUBLIC SERVICE ACTIVITIES The Office is providing public assistance on problems related to the following: cellular phone issues and network services, disputed charges,

39

reduced prepaid cards, poor quality of service on local cable television and radio broadcast stations. Reports on illegal messages, text scams, test spasm and mandatory taping were also entertained and acted upon. Comparative figures as shown below are also the results of OSPAC activities and public information dissemination of the office even in the remote barangays. ACTIVITIES No. of Cellular Phones Reported Stolen Or lost (request of blocking) No. of Complaints received on Malicious Text and Text Scam/Spam Request for unblocking IMEI Number Verification/SIM Blocked No. of Request for Tape Preservation (Broadcast) No. of RLM Seminars Conducted 2010 233 118 3 71 4 4 2009 398 39 3 0 3 5

OTHER ACCOMPLISHMENTS/ACTIVITIES IN THE REGION A. The NTC ON WHEELS was conducted in seven (7) strategic points in the Region and have received positive feed backs from clients who do not have time to the office. Conducted inspection of communications facilities in the Region including mobile phone dealers and service centers to determine compliance on the conditions stipulated in the licenses. Undertook institutional strengthening through seminars and trainings conducted by Civil Service and other government and private agencies. Conducted regular and special examination for commercial and amateur radio operator. Actively participated in Oplan Kaluluwa and Oplan Kalakbay and in the Regional and Provincial Disaster Coordinating Council in the disaster and calamity preparedness program. Maintained active membership in the Technology and E-Commerce Committee. Regional Information

B.

C.

D. E.

F.

40

G.

Attended to the Radio and CATV interviews regarding the function of the NTC-OSPAC and most especially on matters of blocking of the reported lost or stolen cellular phones, text scam and the illegal text messages.

REGION III
The revenue collection activity topped this years accomplishment by exceeding 1,182.19% as against the target and 4.30% versus last years collection or with a total collection of P102,575,425.11 as compared to the last year collection of P98,349,759.96. Consequently, there was an increase in the license and permits issued 1,373.07% as against the target and 14.17% versus last years issuances. In the effort to intensify inspections on illegal cellphone dealers/ retailers, a total of 874 Mobile Phones were confiscated which are not type-approved by the Commission and were able to legalize 1,401 Mobile Phone Dealers, Mobile Phone Retailers and Mobile Phone Service Centers in the region. In the desire to bring NTC R3 closer to the public, a total of twelve (12) NTC on Wheels or Mobile Licensing were conducted on key cities and municipalities which generated a total collection of P645,288.00. In order to strengthen linkages with other government agencies, NTC R3 is an instrumental in the successful holding of the activities of the Regional Management Council (RMC3) on their Oplan Mahal na Araw and Oplan Kaluluwa. Moreover, as part of public service, this Regional Office plays also a very important role during CSC Anniversary Celebration by providing Libreng Tawag to constituents specially OFWs, which was participated by Digitel Mobile Phils., Globe Telecom and Smart, Inc. A Stakeholder Meeting with the NTC Commissioners was also conducted in the same year. Highlights of Accomplishments CY 2010 1. 2. 3. Increased in the revenue collections by 1.182.19% as against the target and 4.30% versus last years collections. Increased in the licenses and permits issued by 173.07% as against the target and 14.17% versus last years issuances. Confiscated 874 units of Mobile Phone in coordination with the other law enforcers. Registered 1,401 Mobile Phone Dealers and mobile Phone Service Centers in compliance with Memo Circulars 07-07-2004 and 08-08-2004.

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4.

Conducted twelve (12) NTC on Wheel in different key cities and municipalities in the region that generate a total collection of P645,288.00 Intensified inspection, investigation and monitoring of all existing telecommunications facilities and private communication network/system/stations Mobile phone Dealers, Retailer and Service Centers Conducted six Libreng Tawag. Enhancement of the database management system. Improved delivery of front-line services by reducing the processing of licenses and permits thru While you Wait policy. Conducted Stakeholders Meeting with the NTC Commissioners. Conducted two (2) Regular Radio Operators Examinations and one (1) Special Examination. Strengthened linkages with R3-onsumernet thru DTI, LGUs and other government agencies on matters pertaining to telecommunications. Mobilized different amateur and civic radio groups in the region for possible assistance on government initiated projects and programs such as Oplan Kalakbay 2010, Oplan Mahal na Araw, Oplan Kaluluwa, as well as during typhoons, calamities and emergencies. Enhanced training on SUF and licensing procedures attended by the Engineers. Conducted Sportsfest-Directors Cup 2010 among the personnel in the Region.

5.

6. 7. 8. 9. 10. 11.

12.

13. 14.

PHYSICAL PERFORMANCE * * * * * No. of Licenses/Permits/Certificates Issued No. of Inspections/Investigations Conducted No. of Frequency Channels Monitored No. of Frequency Assignments Made Administrative Cases Decided/Disposed 15,292 11,993 10,117 83 182

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REGION IV
AN OVERVIEW The NTC R-IV delivered another solid performance in 2010. Despite the economic crisis of global proportions, the NTC R-IV was able to attain high core profitability by generating a total collection of P 152,976,548.34 for the fiscal year 2010 reaffirming the Regions marked leadership. This solid performance of the Region is attributed to the sustained efforts and initiatives of the Technical Division, supported by the Administrative Division and empowered by the remarkable leadership of the Regional Director. Strong partnership with stakeholders and loyal clients of the Region also played a vital role for NTC R-IV to surpass last years collection and current years target income. In line with the thrust of the Commission of bringing its services more accessible to the transacting public, NTC R-IV conducted a series of Mobile Licensing activities for Mobile Phone Dealers/Retailers/Resellers and Service Centers in various key areas of its territorial jurisdiction specially Sta. Lucia East Grand mall in Cainta, Rizal and pacific Mall in Lucena City. During this activity, applications for permits for MPDs, MPRRs and MPSCs were accepted and processed on a while-you-wait basis by the technical team composed of staff engineers and inspectors led by the Regional Director himself. In this manner, these concerned businessmen need not come to the Regional Office to file their respective applications, thus, translated into considerable savings on their part in terms of gasoline, travel expenses and time element as well. This endeavor spearheaded to provide a hassle-free and convenient way of securing NTC permits was made possible with the cooperation and valuable assistance of the management of both Sta. Lucia East Grand Mall and Pacific mall which provide free spaces for this purpose. As an integral part of its outreach program in the performance of its mandated regulatory functions, NTC R-IV conducted intensified operational activities in Palawan, one of the five (5) far flung provinces of Region IV-B (MIMAROPA). Composed of staff engineers and inspectors headed by the Regional Director, the technical team saturated Palawan by inspecting all telecom facilities which included among others; cellsites of Globe Telecom, Smart Communications and Sun Cellular, AM/FM Broadcast Stations, CATV stations, Public/Private Coastal stations and Two-way Radio Stations. Mobile Licensing of Mobile Phone Dealers/Resellers/Retailers and Service Centers was also conducted on a while-you-wait basis to the delight of the Palawenos. Renewal of existing NTC permits for all types of stations was likewise accepted. RLM seminars were also administered to interested applicants like civic groups and other commercial radio users after which their RLM certificates were also processed and released immediately. The success of the endeavor generated an additional income for the Region which compensates the

43

effort exerted by the technical team in saturating the said province which is indeed exhausting considering its vast geographical area and topographical location. The income derived from this activity had helped the Region surpassed its target income for the fiscal year 2010. The NTC R-IV maintains its three (3) Field Offices located at Calapan City, Oriental Mindoro, Imus, Cavite and at the 2nd Floor of the Central office which continuously accept applications, payments and process and release permits filed thereat. This expedites the processing of filed applications which enhanced the delivery of front line services to the transacting clients of the Region. The conduct of RLM seminars to requesting entities and walk in clients at the Regional and Field Offices and acceptance of requests for cellphone blocking due to lost units and text scam/spam form part of the regular procedure to provide convenient and effective services to clients in the Region. As a regular part of its regulatory functions, NTC R-IV facilitated the conduct of the regular examinations in Batangas City, Special Examinations for amateur radio enthusiasts in the provinces of Cavite, Quezon and Laguna were also held. The Commission approved the conduct of the said special examinations in line with NTCs continuous support to PARA in its effort to strengthen the spirit of amateurism in the country. To further ensure the capabilities of the Regional Staff in the performance of their functions, twenty five (25) personnel were given the opportunity to attend local trainings and seminar workshops for the year 2010. Apart from its regulatory functions, NTC R-IV manifests involvement and gesture of support to stakeholders in its area of jurisdiction. The Regional Director made himself available to the series of meetings of CATV operators association of Cavite and in various provinces of Region IV. The series of meetings was spearheaded to strengthen the spirit of camaraderie among members of the association in the exercise of fair and just competition in the cable industry. This also provided an opportune time for the members to elevate their concerns to the NTC which were all threshed out and addressed properly. NTC R-IV also maintains involvement in various organizations of the different government agencies in Region IV. As a member agency of the Regional Disaster Risk Reduction and Management Council (RDRRMC), NTC-R-IV is directly involved in pilot activities and programs of the RDRRMC. NTC R IV is also a member Agency of the Regional Development Council and Sectoral Committee on Infrastructure Development (SCID) which tackles different long term projects and pilot programs for countrywide development of Region IV.

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HIGHLIGHTS OF OPERATIONAL ACCOMPLISHMENTS FOR CY 2010 Total collections of P 152,976,48.34 for CY 2010 which represent 6.23% increase against the projected target of P 144,000,000.00. Total of 57,989 licenses, permits and certificates issued with 33.17% increase against 43,544 projected targets for CY 2010. Total of 30,064 inspection/investigations conducted with 16.79% increase against 25,741 projected targets for CY 2010. Total 124,856 frequency channels monitored with 5.35% against 118,515, projected targets for CY 2010. Total 132 frequency assignments made for CY 2010. Continuously coordinated with RDRRM/OCD for Disaster Preparedness Programs during calamities. Conducted 465 RLM Seminars and issued 11,361 RLM Certificates OTHER OPERATIONAL ACCOMPLISHMENTS Completed Infrastructure Project which includes repair and maintenance of the Regional office building. Implementation of Quality Standards System. Data encoding of all licenses, permits and certificates. Conduct of Regular Radio Operators Examination. Conduct of Special Restricted Land Mobile Seminar. Computerization of Personnel Records/Files. Computerization of Financial/Accounting Forms. Continuous observance of Five (5) S housekeeping Program. Participation in all the activities and programs of the LGUs, PNP, DBM, CSC, RMC, RDC, RDCC, PDCC, RLECC, STARS and GACPA. Joint operations and enforcement activities with the PNP, NBI, LTO and Military Operatives. Continuous publication of the AIRWAVES, the official newsletter of NTC R-IV. Launching of NTC Region IV official Website.

REGION V
EXECUTIVE BRIEF The remarkable performance NTC Region V for 2010 set a continuing challenge for its employees to sustain, if not, to surpass, its accomplishments for the Year 2009. Year 2010 posed a lot of challenges for the seventeen (17) hardworking NTC Region V employees. Challenges not only in terms of its revenue

45

collection but also effective supervision and monitoring of the growing number of broadcast and cable television industry and mobile phone dealers/retailers and mobile phone service centers within the Bicol Peninsula. One of the factors in the significant in the revenue of NTC Bicol for CY 2010 is the nine (9) One-Day Mobile Licensing Activity held in the provinces of Sorsogon, Masbate, Catanduanes, Camarines Norte, Camarines Sur and in the Cities of Naga and Iriga. These 9 One-Day Mobile Licensing produced Six Hundred Four Thousand four Hundred Fourteen & 91/100 (P604,414.91) additional income. Another factor in the increase of the revenue is the implementation of the processing of permits/licenses while you wait program and the no noon break policy. Moreover, the reinforced dynamism in the inspection of seven technical personnel and the Regional Director within the two (2) island provinces of Masbate and Catanduanes and in the Provinces of Sorsogon, Camarines Norte, Camarines Sur and Albay had contributed in marked-up income of NTC Bicol. Apart from the increase in its revenue collection, NTC Bicol had focused and strengthened its monitoring and supervision of maritime radio service which resulted in the filing of eleven (11) administrative cases against maritime companies/corporations. It is also significant to take note that NTC Bicol had already established and has a fully operational District Office in Daet, Camarines Norte since April 2009. Another milestone for NTC Bicol is the institution of cooperation with local government units in the monitoring and supervision of the mobile phone dealers/retailers and mobile phone service centers which is vastly multiplying in numbers NTC Bicol had posted a friendlier relation with the KBP-Bicol and radio amateur groups by hosting frequent meetings and a Christmas Party as an avenue to discuss common grounds for the best interest of the public. 1. FINANCIAL REPORT The revenues generated in 2010 totaled to P 49,812,803.72 representing an increase of P 6,958,999.67, 16.24% higher compared to the previous year which was only P 42,853,804.00.

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2.

PHYSICAL OPERATIONS A) Licensing Activities For the Year 2010, a total of 3,477 various licenses, permits and certificates were issued. It surpasses by 124.03% of its 2010 target and 21.23% of its 2009 output. B) Inspection/Investigation Conducted The Regional Office was able to conduct 1,492 inspection/investigations to various radio stations, installations including broadcast stations, CATV and complaints on frequency interferences. This activity represents 10.93% more than the target and 17.52% decrease compared to 2009 in view of the national and barangay elections which hampered the regularity of the inspections/investigations. C) Monitoring Activities A Total of 4,933 monitoring activities recorded representing a 6.04% increase compared to its target and a 39.04% increase compared to 2009. D) Frequency Assignment Made A total of 75 new assignments of frequency were given to various network licensees during the year. This activity is 435.71% more compared to 2009 and 177.77% increase compared to target. E) Administrative Cases Decided/Disposed There were 69 cases disposed during the year which resulted to a 305.88% of the target. Compared to 2009, there was an increase of 43.75%. F) Administrative Cases Filed There were 315 administrative cases filed and there was an increase of 95.65% compared to 2009. G) OSPAC Public Service Activities The One-Stop Public Assistance Center (OSPAC) was strengthened in the region. It promptly acted on consumer complaints and reports of incidences of lost/stolen

47

cellphone. The region also conducted a Tri-Media Public Advisory informing the public to be vigilant and cautious of the text spasm, scams, malicious text, incorrect t billing, and poor services. This also includes dissemination on the legality of Mobile Phone Dealers and Service Centers in order for the public/consumers to be guided on where to buy and where to repair mobile phones to have consumer protection. OTHER ACTIVITIES IN THE REGION 1. The Regional office brought the NTC service closer to the public and conducted nine (9) One-Day Mobile Licensing activities in the provinces of Sorsogon, Masbate, Catanduanes, Camarines Norte and Camarines Sur with the collection of more than P 0.6M. Have established and become fully operational the NTC RV District Office in Daet, Camarines Norte last April 2010. NTC Region V enhanced the efficient delivery of its front-line services by reducing the processing time of licenses and permits (compliance of RA 9485). Basically, permits/licenses can be processed and released while you wait. Focus and strengthened enforcement in the maritime radio service, in as much as the Bicol Region is composed of several islands with plenty of shipping activities both for cargo/passenger and the fishing industry. NTC Region V Task Force BAYANIHAN was created in compliance to Office Order 88-10-2009, to assist in the communication link during disaster or emergency situation affecting national interest and the general public. The new VHF/HF radio communication network of the Regional Office became operational last 25 November 2009 and augmented the existing limited monitoring station. Regular daily reporting to the Central Office and other Regional Offices is being implemented. On-going information dissemination campaign on what to do or how to handle text scams, unwanted broadcast messages and vanishing loads were conducted thru radio broadcast interviews and seminars. Continuous Monitoring of FM Broadcast Station to validate compliance to Office Order on the playing of Original Pilipino Music (OPM).

2. 3.

4.

5.

6.

7.

8.

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9.

Joined the Civil Service Commission 110th Anniversary by conducting Libreng Tawag Project Scheme alongside with other national and local government agencies in Albay. Conducted regular meetings and dialogues with the KBP, Bicol Cable TV Association and the Philippine Cable TV Association.

10.

Region VI
EXECUTIVE SUMMARY CY 2010 accomplishments can be summed by the effective enforcement of radio laws and regulations by the Regional Office VI and its effective revenue collections (Php 64.227M) which is 101.95% compared to target. It also represent an increase of 6.89% compared to revenues earned for CY 2009. The increase in revenue earnings was due primarily to the increases in issuances of permits and licenses which surpassed the year-end target by 34.28% and 5.42% increase compared to CY 2009 issuances. HIGHLIGHTS OF ACCOMPLISHMENTS: A) While You Wait Policy Effective regulatory and enforcement activities of the Regional Office and immediate processing of permits and licenses contributed in the increase in the issuance of permits and licenses. 14,771 permits and licenses were issued for CY 2010 which is 5.46% more than the CY 2009 issuance and 34% more than the year-end target of 11,000 issuances. B) Monitoring of Radio Airlines/OPM Complying to the recent directive of the Commission to focus on monitoring of broadcasting stations, specifically the monitoring of the Original Pilipino Music, the Regional office was able to monitor20,367 OPMs for the year representing a 122% increase from last years monitoring of 9,134 and a 137% over target. Total monitoring airlines realized a 101% accomplishments over target. C) Intensification of Inspection of Cellphone Dealers/Resellers/ Service Centers: Intensification of inspection particularly for cell phone dealers/ resellers and service centers were conducted. Conduct of inspections

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were focused in areas outside highly urbanized centers in order to expand revenue base notwithstanding the need to extend enforcement activities in far flung areas. D) Iloilo Task Force Bayanihan Activities 1. 2. 3. E) Oplan Halalan 2010 Oplan Undas 2010 Assistance Operation for the Holiday Season

Coordination with the Regional Disaster Risk Reduction and Management Council VI

Key Performance Indicators Report: Licenses/Permits Issued Inspections/investigations Conducted Frequency Channels Monitored Broadcasting Stations Monitored OPM Monitored Frequency Assignments Administrative Cases Disposed Statistical Data: 1. Administrative/Manpower 1.1. No. of Personnel 1.2. No. of personnel Trained 2. : : 22 29 14,771 11,724 43,137 36,996 20,367 31 3

Status of Communication/Telecommunications Facilities

Status of Mobile Phone Dealers (MPD); Service Centers (MPSC) and Resellers/Retailers (MPRR) Province Aklan Antique Capiz Iloilo Negros Occidental TOTAL 2.2 MPD 1 1 2 MPSC 4 4 1 18 4 31 MPRR 5 2 8 39 15 69

Status of Telephone Exchanges 2.2.a. No. of telephone subscribers per Province Province No. of Subscribers

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Aklan Antique Capiz Iloilo Negros Occidental TOTAL

10,210 2,460 8,094 55,185 54,577 131,245

2.2.b. Telephone Subscribers per Operator PLDT Globe Telecom Panay Telephone Company Bayantel Southern Iloilo Telephone Company RCY Telephone System San Carlos Telephone Victorias Telephone Company Telof Cruztelco Panay Telephone Company II TOTAL 2.3 Operators No. of Subscribers 69,651 36,908 8,266 4,300 2,364 2,307 2,094 1,960 1,092 1,746 557 131,245

Status of Broadcasting Stations and CATV

Province AM FM TV CATV Aklan 4 8 2 23 Antique 1 4 19 Capiz 4 7 2 16 Guimaras 4 3 Iloilo 7 12 2 34 Negros Occidental 13 15 9 22 ------------------------------------------------------------------------TOTAL 29 46 19 117 ------------------------------------------------------------------------3. OSPAC 3.1. 3.2. 3.3. Blocking of Lost/Stolen Cellphones Unblocking of Recovered Cellphones Illegal Texting : : : 511 7 53

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Region VII
Telecom and Broadcast Profile of Region VII Telecommunications services continues to be the primary vehicle in economic growth in the region. The total installed telephone land line throughout the region is 470,861 which barely 52.35% is subscribed. Cellular mobile telephone has a total of 925 cell sites throughout the region. Leased line, broadband and other value added services are also available in the region while Public Trunk Radio is only available within Metro Cebu. The compulsory interconnection of public telecommunications carriers as mandated by EO No. 59 is still incomplete. In Cebu, the local interconnection of Innove and Sotelco in Bogo City and Bantayan island, still to be resolved. In Bohol, the local interconnection of Innove and PLDT; Innove and Cruztelco; and Innove and Telof still have to be resolved due to technical problems. In Negros oriental, the local interconnection of Telof facilities and Innove in Guihulngan is already completed. There are 20 stations and TV translators, 42 FM stations, 26 AM stations and 38 CATV stations operating throughout the region. There are a total of 20,602 different type and classes of radio stations throughout the region. This includes 436 coastal and ship radio stations, 415 amateur radio stations and 64 aeronautical radio stations. Out of this number, 16,965 are in Cebu, 1,939 in Bohol, 1398 in Negros Oriental and 344 in Siquijor. Financial Report Total revenues generated for the year for the year 2010 is P79,494,995.64 compared to only P64,414,411.50 in the previous year, or an increase of 23.41%. The increase in the total revenue is due to the regionalization of the issuance of renewal and modification of Public Telecommunications Entities (PTE) permits and licenses and letter reminder to companies with expired RSLs. Physical Operations No. No. No. No. No. of of of of of Licenses, Permits & Licenses issued Inspection/Investigation conducted Frequency Channels Monitored Frequency Assignment Made Administrative Cases Decided/Disposed 24,027 1,598 79,133 174 15

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OSPAC Public Service Activities Complaints on cellular mobile phone were given utmost priority in mediation between telcos and mobile phone dealer/reseller and service center by the legal officer and ospac officer. As a result, forty seven (47) mediation were done successfully. The office is providing other forms of public assistance ranging from problems related to cellular phone, billing problem, and many others. Comparative figures as shown below are also the result of OSPAC and information dissemination of the office. No. of Cellular Phones reported stolen or lost (request of blocking) No. of complaints received on Malicious Text & Text Spam/Scam Mediation between Telcos & Complainant Request for unblocking IMEI Number Verification/SIM Blocked No. of Request for Preservation (Broadcast) No. of RLM Seminars Conducted No. of RLM Seminar Participants HIGH IMPACT ACTIVITIES Regular Consumer Education and Awareness thru infocaravan and regular monthly under AGIO-7 programs and activities Cellular phone blocking under OSPAC 7. Coordinated with DTI and LGU in the crafting and eventual issuance of local ordinance for cellphone dealers and service centers. Conducted Pulong-Pulong seminar on NTC functions in 45 mountain barangays in Argao, Cebu. Conducted seminar and orientation to college students who are on study/field tours coming from different universities not only from the Visayas region but also those coming from the Mindanao and Leyte provinces. Formed linkages with academic institutions and accepts On-theJob students to help address our lack of personnel complement and as well to help the students apply in actual work setting the theories they learned in the classroom.
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972 82 47 12 8 28 48 2,272

OTHER ACTIVITIES Chaired the communications committee for Sinulog 2010. Continuous linkage with other government agencies and the NTC Region VII is an active member of the Regional Disaster Risk Management Council. Actively participated in the DOTC Oplan Kalakbay during the Lenten Season and All Souls and Saints Day. Lead Task Force Telco in the security plan in the preparation and the conduct of 2010 National Election. Assisted Cebu City LGU in providing radio communicators during the quarterly clean-up within the sixteen (16) coastal barangays

REGION VIII
Executive Brief NTC Region 8 has jurisdiction over Eastern Visayas comprising the Province of Northern Samar, Samar and Eastern Samar and the Provinces of Leyte nd Southern Leyte in the island of Leyte and lastly the Province of Biliran. The Regional office still manage to increase its collection as compared to the previous year by about 6.22% or a total collection of P30,074,947.14 or a net income of P21,840,715.22, there was also a 13.14% increase in the number of station licenses issued as compared to CY 2009., despite the lack of timely logistical support from the DBM. The delayed release of their funds for MOOE hampered their monitoring and enforcement functions. Until now they are still waiting for the release of funds to pay various creditors for CY 2010. Operational Perfomance * * * * * No. of Licenses/Permits/Certificates issued No. of Inspections/Investigations Conducted No. of Frequency Channels Monitored No. of Frequency Assignment Made No. of Administrative Cases Disposed Total Revenue 3,402 2,485 5,010 9 7 P 30,074,947.14

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Other Accomplishments/Activities: The Regional OSPAC has continued to function as a recipient of requests for blocking/unblocking of lost/recovered cellular phones, text scam complaints, text spam complaints, malicious text messages complaints. It has received a total of 310 requests for blocking of lost/stolen cellphones, 8 complaints for text scams, 91 complaints for malicious texts and 5 requests for unblocking. The Regional Director is an active member of the Board of the Region 8 Administrators League (RELA, Inc.)

REGION IX
EXECUTIVE BRIEF The major accomplishments of NTC IX were the result of the collective effort and support from its unmanned but result-oriented and multitasking personnel who endeavored to make a number of innovations to improve the performance of the regional office in spite of the peace and order situation in Region IX, limited number of personnel and budgetary constraints. For the Calendar Year 2010, the main thrust of NTC-IX is highlighted by its continuous effort towards improvement of its delivery of frontline services as well as the effective implementation of the Objectives and Programs of the Commission. KPI OBJECTIVES Accomplishments of NTC IX for the calendar year 2010 were focused towards attaining the Mission and Vision of the Commission to provide adequate and efficient telecommunications services, strict compliance with laws, rules and regulations, and prompt/appropriate response and assistance to the public Overall performance of NTC IX during the period satisfactorily met its CY 2010 KPI Objectives and Targets. LAW ENFORCEMENT An intensified and strengthened enforcement of laws and regulation had achieved the monitoring of 19,669 radio frequency channels, which is 863% accomplishment of CY 2010 targets, and the investigation/inspection of 3,133 radio stations, which is 15% over the targets for CY 2009.
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* * * * *

Total Number of Existing Radio Station (All Service) Number of Radio Stations Inspected/Investigated Number of frequency Channels Monitored Number of Broadcast Programs/OPM Monitored Number of Frequency Assigned

2,791 3,133 19,669 7,403 1

LIICENSING More efficient and prompt delivery of fronting services was rendered in terms of the number of licenses, permits and operators certificates processed and issued which total to 2,629 during the Year 2010. Processing time of application/licenses satisfactorily met the targeted time frame. * * * * * No. No. No. No. No. of of of of of New Station License Issued New Radio Operator Certificate Issued Renewed Radio Station Licenses Issued Renewed Radio Operators Certificate Issued Various Permits Issued 159 287 1,267 344 572

ADMINISTRATIVE CASES In its effort to enforce strictly the radio and telecommunications laws and regulations, NTC XI filed 35 administrative cases from January to December 2010. There were 31 cases decided during the period with 16 convictions and 16 cases dismissed. * * * * * No. of Cases filed during the period No. of Cases litigated/decided No. of Cases paid/disposed No. of Cases dismissed Total amount of penalty/fines collected 35 49 31 16 P 58,700

ONE STOP PUBLIC ASSISTANCE CENTER In its desire to streamline and facilitate the resolution and disposition of all complaints filed by the public, NTC IX, through its OSPAC IX acted and handled 148 complaints from January to December 2010. * * Lost/Stolen Cell Phones Illegal Text Messages 138 10

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HIGH IMPACT PROJECTS 1. Institutional Strengthening a) b) c) A total of thirteen (13) personnel attended the Gender Sensitivity Seminar conducted by the CSC As a member of the Regional Development Council (RDC) and Regional Management Council (RMC), NTC-IX attended various meetings and activities of the said organizations. The Regional Director as a member of the TWG on ICT attended BIMP-EAGA Working Group Meeting at Balikpapan, Indonesia and Kuching, Sarawak, Malaysia Integrated Licensing implemented and Collection System 95%

d) 2.

WHILE-YOU-WAIT SERVICE Satisfactorily met the targeted time for processing and releasing for renewal of permits and licenses New Radio Station License New Radio Operator Certificate Renewed RSL Renewed ROC Other Permits Administrative Case Two (2) days Half day One (1) day Half day One (1) day Thirty (30) days

REGION X
EXECUTIVE BRIEF Region X also known as Northern Mindanao comprises of five (5) provinces namely: Bukidnon, Camiguin, Lanao del norte, misamis Oriental and Misamis Occidental. There are also nine (9) cities namely: Cagayan de Oro City, El Salvador City, Gingoog City, Malaybalay City, Valencia City, Oroquieta City, Ozamis City, Tangub City and Iligan City. NTC Region X which is based in Cagayan de Oro City has given a task to supervise the implementation of the telecommunications and broadcast policies in the Northern Mindanao Areas. Telecommunications services continue to be the primary vehicle in economic growth in the region. The massive establishment/constructions of more cellular sites in the region is an indication that subscribers are growing which correspond to increase in the willingness to pay and the

57

robust growth in the telecommunications industry has greatly cascaded into more economic activities in the region. Conventional radio stations or two-day radio communications service are also providing an alternative communication link for business purposes, voluntary or civic activities and government operations. These type of radio communications could not be set aside as it provides the closest substitute specially during emergency, disaster and other calamities. Entertainment and other information needs are also being provided by Cable Television Service. Digital cable TV service is already available in Cagayan de Oro City provided by Parasat Cable TV. Almost all municipalities are now enjoying the wonderful benefits of television as CATV stations have provided coverage in the region. Total revenues generated for the year 2010 amounted to P44,089,999.00 as against P47,224,110.27 for the year 2009., representing a decrease of 6.63%. This decrease was attributed to the contraction of funds intended for operations for the last quarter of 2010. The non-release of funds had really affected the flow of operations during the period. FINANCIAL REPORT The Regional Office was able to collect a total of P44,089,999.00 or a collection efficiency equivalent to 107.84% as against P40,883,682.91 of the target. The collection represents a 6.63% decrease compare to 2009. The contraction of funds during the third quarter had greatly affected the ability to improve the revenue generation of the region. PHYSICAL OPERATIONS a) Licensing Activities For the year, a total of 6,797 various licenses, permits and certificate were issued. This activity is 107.80% of the target and 6.07% increase compared to 2009.

b) Inspection/Investigation Conducted In spite of limited manpower, the Regional Office was able to conduct 6,517 inspections/investigations to various radio stations, installations, including frequency interferences and others. This activity represents a 106% of the target, however, a 31.20% decrease compared to 2009. The decrease was attributed to the non-issuance of CASH MONEY for operations for the last quarter of 2010.

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c) Monitoring Activities The monitoring activities resulted to 82,115 which is 104.8% of the target, and a 4.83% % increase compared to 2009. d) Frequency Assignment Made A total of 109 new assignments of frequency were given to various operators during the year. This activity is 116% of the target and a 10.10% increase compared to 2009. e) Administrative Cases Decided/Disposed There were 390 cases litigated or disposed during the year which resulted to a 178.8% of the target and compared to 2009, there was an increase of 58.53%. OSPAC Public Service Activities The Office is providing other forms of public assistance ranging from problems related to cellular phone, billing problem and many others. Below are the results of OSPAC and information dissemination of the office * * * * * * * No. of Cellular Phones reported stolen/lost No. of complaints received on Text Spam/Scam Request for Blocking IMEI Number Verification/SIM Blocked Billing/Load Complaints No. of Request for Tape Reservation (Broadcast) No. of RLM Seminars Conducted 316 24 2 12 2 38 30

OTHER ACTIVITIES IN THE REGION 1. 2. 3. 4. 5. Enhanced the Radio Communications Network of the Amateur and Civic Radio Clubs in Northern Mindanao. Participated in the Alay Lakad (drug for a cause) called by the governor of Misamis Oriental. Coordinated with the different TELCOs regarding the clean up drive of messy wires. Attended the 2010 NTC Strateigic Planning Workshop at San Fernando, La Union. On Oplan Cellphone, one hundred twenty seven (127) units of different brands/model of cell phones were confiscated through Search Warrant.

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6.

Initiated the celebration of the National Electronics and Telecommunications Week with the participation of telecommunication companies, radio and television companies, electronic consumer dealers, civic and amateur radio groups and the Institute of Electronics Engineers of the Northern Mindanao Chapter. Participated in various meetings/conferences called Regional Development Council, NEDA. And others. by the

7. 8. 9. 10. 11.

Conducted meeting with station managers of FM radio stations within Region X regarding EO 255 series of 1987, airing of OPM in every clock hour. Participated in various information campaign activities of government through tri-media exposures. Participated in Public hearing on the construction of cell sites called by LGUs. Construction of two (2) storey multi-purpose building (Phase I) intended as motor pool, records room, seminar hall for in-house seminars and examination room.

Region XI
HIGHLIGHTS OF ACCOMPLISHMENTS: The main trust of the NTC Regional Office XI is highlighted by its continuous efforts to improve more efficiency in the delivery of NTC front line services to the public in line with the Republic Act 9485 ( Anti-Red Tape ) as well as effective implementation of the mandate and objective of the Commission to generate more revenues in order to grant more productivity and reward incentives to its regional officials and employees. A. Human Resource Management: Continuing internal /external training counseling were pursued and provided enhance productivity , job during rotation and the period to

The Regional Office have already attended the PMS-OPES briefing in line with the performance evaluation system and quality management.

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B.

Frontline Services/Licensing: In line with the Anti-Red Theft Act of 2007, more efficient and prompt delivery of front line services was rendered in terms of the numbers of various permits, certificates, licenses processed and issued which total to 7,610 with 119.84% accomplishments of CY 2010 target whose processing time within the time frame

C.

Administrative Cases: In its effort to enforce strictly the radio and telecommunications laws and regulations, the NTC R-X1 filed/handled 185 cases against violators and disposed 34 cases during the Year.

D. * * * * *

Performance Report - Operation No. of Licenses/Permits issued No. of Inspection Conducted No. of Frequency Monitored No. of Frequency Assignment Made No. of Administrative Cases Disposed 7,610 8,795 85,979 14 34

FINANCIAL REPORT NTC Region XI total revenue collection for CY 2010 is P32,894,356.50 inclusive of Spectrum Users Fee (SUF) of P18,860,826.17. Its revenue collection shows 2.27% increase compared to CY 2009 revenue collection of P32,595,024.23.Its total actual obligation/expenditures for the year is P10,523,536.96 inclusive of capital outlay project 3rd Phase Multi Purpose Building of P2,827,529.33 which shows 49.44% increase as compared to CY 2009 expenditures of P7,041,961.01. OTHER ACCOMPLISHMENTS 1. 2. Operation of One Stop Public Assistance Center (OSPAC) Handled 731 complaints (Lost Mobile units 675; Obscene -5; Others -51) Disposal/Transfer of unserviceable properties including confiscated items to TESDA and others thru public bidding and destruction in compliance to COA audit and observations and recommendations Simplify frontline services and reduction of processing time Regional Data Bank of all existing ICT/Telecommunications Infrastructure and services (By province/cities/barangay) Mobile Licensing

3. 4. 5.

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6. 7.

Completion/Construction of 3rd Phase Multi-Purpose Building P2.8M 100% completed and fully paid. Coordinate Davao Region LGUs re: ICT/Telecommunications zoning ordinances. formulation of

Region XII
Administrative & Finance NTC Region XII has a total number of only twelve (12) warm bodies from the original nineteen (19) plantilla positions to complement its manpower to drive and perform administrative and technical support service operations. An employee was hired on a job order basis to do encoding works for data-base on service Providers Cellsite Stations. All employees were sent and undergone seminars locally on administrative and technical matters to keep tem abreast and enhance personnel competence in handling licensing and administrative business processes and procedures to cope up with the emerging and fast changing Telecommunications, Electronics and ICT Technologies and the Advanced Accounting techniques, respectively. Gensan Field office is manned by only one (1) Engineer who perform multi-task functions such as licensing, inspection, accounting, costumer care and even janitorial. The Acting Director II regularly visits the Gensan Field Office one a week to attend executive administrative and technical works assisted by an engineer. Revenue generated was more than P25 million derived from the NTC fixed regulatory fees such as permits/licenses, SRF and SUF, although almost P8 million was allocated as a regional budget covering the P.S. MOOE and other miscellaneous expenses. SRF and SUF shared as the biggest and bulk of collections. The net income was more than P17 Million showing that NTC is one of the performing agencies of the government contribution funds to cover development projects beneficial to the general public. Revenue generated by this office is much and much more than the year 2010 actual generated revenue if applicants are being properly advised and endorsed by other Regional Offices who are receiving applications intended for Region XII who has jurisdiction over their business operation in the Region.

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FRONTLINE SERVICES 1. Enforcement 1.1 Inspection/Investigation Inspection activities were only served by two (2) engineers for the entire geographical region but this would not be hindrance of surpassing its target versus accomplishment by 34%. Other technical engineers from licensing service were also being utilized in time of needs by the enforcement service to augment its inspection activities including oplan cellphone. The enforcement service is coordinating with the service providers/carriers for the possible inspection of their facilities scheduled for next year. 1.2 Monitoring There were 6,543 Frequency Channels monitored resulting to a percentage increase of 14.35 against target of 5,722. Monitoring Unit is regularly monitoring FM broadcast stations compliant to OPM Memo Circulars of which a monthly report, using the prescribed format, is submitted to Central Office. 1.3 Licensing A total of 6,423 licenses, permits and certificates issued resulting to a percentage of 68 against target 0f 3,823 and percentage decrease of 0.17 against 2009 accomplishments. The decrease was attributed due to the suspension of fishing imposed by Bureau of Fisheries and Aquatic Resources. Sx (6) frequencies were assigned or 100% increase against 2009 assignment or decrease of 33.33% against target of 9. The decrease was attributed due to the existence and availability of mobile phone and ICT services in the area. The licensing is validating frequency users in the Region in coordination with the monitoring but particularly on the occupancy of commercial frequencies so as to maximize utilization of frequency in the interest of public service. Frequencies utilized and licensed by companies and other Regional offices, respectively, but not appropriately registered/licensed shall be recalled and reassigned to qualified applicants in the Region. It is imperative to recall frequencies previously assigned by the office if found that the same frequency/ies were no longer registered and licensed by this office who has jurisdiction over the usage of such frequency/ies in the geographical area under Region II.

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MPD, MPRR and MPSC are continuously revalidating their permits because LGUs in Region XII require NTC clearance as part of their regular licensing requirements prior issuance of Business Permits to engage mobile phone business, LGU s were also requested by this Office to require all telecommunications and broadcast entities NTC clearance prior issuance of LGU permits. 1.4 OSPAC (Costumer Care) In caring consumer welfare, all complaints were actively and attentively accommodated by the OSPAC Unit. As a result, a total 143 complaints received on cellphone blocking, 76 on illegal text/malicious Text messages and 9 retrieval of tape. Systematic feedback mechanism shall be enhanced in order to inform complainants responsively and promptly as to the matter of complaints. A study on this matter shall be proposed to improve responsive service and address consumer complaints. 1.5 Legal The Legal Unit filed 11 cases or a percentage increase of 37.5 against its target of 8. Output of the Legal Unit is dependent on the enforcement input. 1.6 Planning The Planning Unit is closely coordinating with Service Providers in an effort to create an accurate data base for cell site base stations in the Region of which 60% was already encoded. It is expected that full list of Cellular Base Stations will be completed before end of June next year or 2011. Revenue enhancement to improve more on its collection was also being planned by this Unit. A proposed project to validate the Amateur Service Operators is being planned to determine actual active users on this service. Other services shall follow thereafter. DETAILS OF OPERATIONAL PERFORMANCE * * * * * Licenses, Permits and Certificates issued Inspection/Investigation Conducted Frequency Channels Monitored Frequency Assignment Made Administrative Cases Decided/Disposed 6,423 5,335 6,543 6 11

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OTHER ACCOMPLISHMENTS/ACTIVITIES IN THE REGION Attended Quarterly RDC XII Infrastructure and utilities Committee (INFRACOM) meetings held in Koronadal City Attended Quarterly RLECC Meetings in General Santos City Attended the NEDA Meetings Participated in the DOTC ULAT SA BAYAN held in Koronadal City Attended Information Communications network 12 Meetings Participated in the 21st National Statistics Month Celebration Coordinated with telcos in broadcasting through text messaging information re: the conduct of census on household Disseminated information Re: Radio registration through broadcast media Conducted dialogues between Innove and PLDT on local interconnection issue in General Santos City

REGION XIII (CARAGA)

EXECUTIVE BRIEF REGION XIII known as CARAGA ADMINISTRATIVE REGION was created by virtue of Republic Act No. 7901 dated February 23, 1995. It comprises the Provinces of Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur and the Province of Dinagat islands. It also includes the Cities of Butuan, Surigao and Bislig. In September 1, 2003, the NTC, Regional office XIII Butuan City (CARAGA) was created and established by virtue of Office Order No. 6108-2003. HIGHLIGHTS OF ACCOMPLISHMENTS LICENSING A total of 3,140 issuances were made for new/renewal of radio station licenses, radio operator certificates and other permits for the year end 2010 compared to 2,537 for the year 2009 representing a 23.77% increase and also 29 frequency assignments made compared to 5 last 2009 which represents an increase of 480.00%.

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Enforcement and Operations NTC-13 was able to inspect 765 radio stations for the year 2010 as compared to 342 for the year 2009 representing a 123.68% increase due to the augmentation funds from the Commissioner and the conduct of field inspections. Radio Monitoring A total of 1,142 radio frequency channels monitored for the year 2010 as compared to 1,076 last 2009 representing 16.34% increase. Administrative Cases There was only one (1) administrative case disposed for the year 2010 same as to year 2009. Revenues Revenues generated for the year 2010 amounted to P15,992,401.93 as compared to P13,975,072.70 last 2009; this represents a 14.43% increase. OTHER ACTIVITIES Participated in the Operational Planning Workshop in San Fernando, La Union on February 24-27, 2010. Conducted RLMOP Seminar at Provincial Capitol, Patin-ay, Prosperidad, Agusan del Sur with 255 participants.

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