Please assess your proficiency in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow

up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems on the following rating scale: In my high school career, as part of the National Honors Society, I helped in coordinating events, supervising stations, and assisting clients and students. I have always kept track of visitors at the high school's wellness center. Working in the fast-paced retail field has also helped me to keep track of orders, as well as confirming the correctness of orders. I have been trained in creating memos, invoices, and other important documents both in my high school and college careers. At each job I have held, I always directed clients/customers regarding procedures and locations. I do my best to provide accurate information to customers/clients, wherever I worked, especially when I worked at Delaware Tech and at McDonald's. I maintained filing/recording systems at Delaware Tech, whether manually or using Access databases. While I worked in retail, I've planned to meet with my supervisors every six months for employee competence. When I worked at Delaware Tech Terry Campus, I always checked the schedule for events that are happening at the Corporate Training Center. I have set up appointments with clients regarding job interviews, and confirmed appointments with students regarding information sessions. When I was the only employee working at the administration area of the CTC (while the other employees were at a staff meeting), I was able to direct clients and students to certain places or gave them accurate information. In the meantime, I maintained databases of office supplies, clients, etc. I do something similar, being a volunteer at the Biggs Museum. I make sure I know the visitors' information and let visitor's know of changes happening around the museum. As a current employee at Delaware Tech Stanton Campus, I receive forms submitted by students, and I record them in Excel spreadsheets. Please assess your proficiency in office operations which includes operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies on the following rating scale: Proficient in handling a copy/fax machine. Control over copies needing to be double-sided or single-sided. If I were to make copies from a book, I would use a scanner to accomplish the task. Proficiency in faxing documents. Highly proficient in handling a document/CD shredder. I always ask my supervisors what I can and cannot shred before proceeding. Highly proficient in handling the telephone; transfers/directs clients thru telephone. If I need to make an outgoing call, I dial the appropriate numbers before proceeding with dialing a client's phone number. Highly proficient in using the computer. Works with a variety of programs, whether it is Microsoft Office, Adobe, or any of the computer's system applications. Works with either Windows OS or Mac OS. Whenever the mail arrives, I make sure to get the mail to the appropriate co-worker and/or supervisor. Prepares/prints out designed envelopes, as well as labels. Makes sure files are organized alphabetically, chronologically, or in any other order. I also make sure that the office supplies are in adequate stock. Very proficient with handling printing procedures; I use my creativity to save less paper being used. I regularly put in work orders and service calls with outside contractors if machinery is not functional. Please assess your proficiency in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others on the following rating scale: At Delaware Tech, I used MS Office Suites relying heavily on Excel and Access to collect and maintain data pertaining to student and survey information. I create contact queries, as well as company and inventory lists by using these programs. I am very particular about details when giving descriptions with contacts and companies. I have collected names, addresses, and phone numbers of certain companies, such as electrical, clinical/medical, and construction. I put them into a database using MS Access 2010, and ran it as a query. I also did the same thing for another list of similar items on MS Excel 2010 and transferred it to Access. I have worked with

Microsoft Access and Excel throughout my work-study program in college. Working at Biggs Museum gave me some expose to being a media supports specialist when recording inventory. At my current job at the Delaware Tech Stanton campus, I handle data input for hundreds of new or prospective students; I use a database called Banner. It works similar to Microsoft Access, but it is more specific to Delaware Tech. Please assess your proficiency in using standard computer software programs for word processing, spreadsheets or databases on the following rating scale: In high school, I learned how to use Microsoft Excel and Access. I am exposed to different versions of this suite all these years and can find my way to easily navigate through each and every upgrade. Throughout my high school career, I've learned how to create critical analysis reports, using different essay formats. This still continues throughout my college and work careers. I am able to create and present pie charts, tables, and bar graphs. If circumstances call for it, I will use Word Pad (Windows OS) of Text Edit (Mac OS). Aside from word processing, spreadsheet and database experience, I also use the Powerpoint as part of the many reports I need to do presentations on. I have had training with Kelly Services in Microsoft Word, Excel, and Powerpoint. I have received advanced scores on all those tests. My mother, being a database developer, trains me in Microsoft Access. At Delaware Tech Stanton Campus, I use Microsoft Excel and Word, version 2010, for data input and recording information. Please assess your proficiency in creating reports which includes combining and presenting data from multiple sources in an organized format on the following rating scale: In high school, I learned how to use Microsoft Excel and Access. Throughout my high school career, I created term papers and critical analysis reports, using different essay formats - all of which I got A's. This still continues throughout my college career. I am able to create and present pie charts, tables, and bar graphs that I can integrate in any document. Aside from my experience in creating reports at school and at work, being a multimedia student, I am very proficient in presenting data in graphical way that could enhance any type of report. In my college career, I have taken self-promotion, project management, and technical writing classes. In these classes, I've learned how to create memorandums, invoices, monetary statements, rsums, analytical reports (with headings, footnotes, and appendices), etc. Lots of research was involved during my technical writing class. I was able to gather information from several reputable/credible sources and present my findings and applications through PowerPoint and report papers. All my presentations are created to show professionalism, partly because they have headings and are created using legible font. I am pleased to say I have received high marks for the way I've presented information. Please select the response that best describes your work experience in office operations which includes operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies on the following rating scale: Promptly sends and replies to urgent e-mails and other forms of correspondence between my instructors; sometimes will electronically send zipped folders of documents to supervisors. There were a few times when one of the secretaries at my work-study program was either out of town or was ill. I took her place and was able to answer phones, direct students, register students to classes they wanted to sign up for, organize documents, and become familiar with her regular office duties. I was able to get familiar by asking questions from my other supervisors. I have signed documents after receiving mail or packages in case my supervisors or the secretaries are not around. I have taken many messages from clients over the phone when my supervisors are at meetings. I have organized folders and files exactly as instructed. I keep a list of what equipment we have/don't have for classes, and I have knowledge of most equipment for courses. When shipping large volumes of course offering and summer camp booklets, I follow mailing specs and proofread labels. Before sending to print, I also have

had the opportunity to proofread and edit proofs for such booklets. Having worked at Biggs Museum of American Art, I am familiar with bulk mailing procedures. At Delaware Tech Stanton Campus, I always let my supervisor know if we need more supplies. I am also familiar with the campus Secretary of Administrative Services; if people need to have information regarding supplies or furniture for school, I let them talk to this person. Please select all the responses that describe your work experience in coordinating office activities on the following rating scale: I create memos explaining what or who my supervisors or the secretaries have missed while they are at meetings; this is especially so during my work-study. As mentioned above, I promptly reply to and send e-mails to the appropriate supervisors or clients. Information sessions for nursing/medical students are held periodically, and I call to remind those who have signed up. If they have questions regarding the sessions, I answer them promptly. If I don't know the answer, I ask my supervisor first, and then I relay the answer to the student/client. I make sure I know and understand the schedule for the events occurring at my workplace. I relay this information to students and clients if needed. This was very similar during my experience in the retail field. Customers ask for the pricing and content of our products and services, and I answer to the best of my ability. If they want to know where areas of interest are, I will tell them. If they want to speak to one or more managers, I let them know if they are available. Please select all the responses that describe your work experience in providing administrative support to others on the following rating scale: Aside from providing office support, I would run errands for supervising staff during the various volunteer positions I held in high school. I have graded students tests and other documents in both high school and college; as a teacher's aide, I ensure that the classroom supplies and materials are adequate. The same is true for DTCC's CTC where I also provide support to my current supervisors by ensuring that training rooms have the materials, brochures, etc. that attendees need. I also maintain files for other staff members in the center. I have helped clients and students follow procedures when electronically creating job profiles and rsums. In some of my classes, my instructors have made minor mistakes or typos, and I make sure to let them know for the benefit of the rest of the class. As mentioned earlier, I show my support for the professional staff when I assume true administrative duties when they are all at a meeting; sometimes they are away for at least two hours, and I must attend to the phones and all walk-in clients. I support the technical staff by letting them know if any of our event holders needs help. I make sure I talk to somebody from the technical staff before I leave the event holder alone. I have supported one of my advisors by being at her side when she and my primary advisor were discussing an important matter concerning our students. Working at Biggs Museum gives me opportunities to fill in for absent employees; I was given responsibility to watch over a set of galleries. The Biggs Museum provides many tours throughout the week, and sometimes I have been given responsibility to supervise the welcome desk and provide assistance to patrons while my supervisors are involved with the tours. Working at Delaware Tech Stanton Campus has allowed me to attend several staff meetings, whether on a department basis, a campus basis, or even a college-wide basis. I attend these meetings not only to support the ones leading the department, but also to become more aware and updated on both the departments and the colleges events, policies, and initiatives. Please select all the responses that describe your work experience in record keeping on the following rating scale: I have created systems of folders at work, school, and home; this is either done with a manual filing system or on an Access database. I make regular report of my activity to my primary supervisor at the end of each shift during the work-study program. I organize files and folders into a filing cabinet, whether by instructors' names,

classes' names, or chronologically (by dates). As mentioned earlier, I create Excel spreadsheets that outline company names, addresses, and phone numbers for students, which are to be both e-mailed and printed. I sort papers and files into a filing cabinet or onto a USB flash drive. I input and edit data in databases and spreadsheets, such as creating contact queries and inventory spreadsheets. I have graded students' tests and filed them into filing cabinets. I regularly create instructor evaluation summaries, save them onto USB jump drive, print them out (in black&white or in-color), and file them into filing cabinets. As mentioned earlier, I also can create and print out labels for such evaluation summaries and other various folders. We record the amount of visitors at Biggs Museum monthly, so I assist with that. I also keep track of the inventory we receive at the museum by using technology (i.e. an iPad). At Delaware Tech Stanton Campus, I keep records of students who have attended nursing information sessions, as well as those who attended campus tours and high school visits. I help maintain and update a database that contains frequently used numbers on campus, as well as the information of new, prospective, and current students. Please select all the responses that describe your work experience in using word processing software on the following rating scale: The following applies to ALL versions on Microsoft Word: -Highly proficient in creating and manipulating graphics. Can use professional visual/graphic software and/or the Paint program to create custom backgrounds, text, and bullets. -Creates visually entertaining slides and transitions for presentations. -Creates presentations according to team members, if applicable. -Highly proficient in creating bulleted lists. -Prints out presentation, black&white or in-color, if applicable. -I am highly familiar with various keyboard shortcuts in order for my work to be more efficient and effective. My highest typing speed is 72 WPM. -Collected list of classes and activities from an existing document in order to specify which ones had not been assigned. -Made categories very specific according to existing document. -Can manipulate the size of page margins in order to save space when printing. -Very proficient and specific in designing inventory lists for classes; sorted items by type (e.g. book, handout, DVD, workbook, etc.) -Creates/proofreads rsums for students in order to present them as professional. -Creates tables, charts, and column/section/page breaks in order to organize data. -Creates critical analysis reports on monetary transactions, businesses, and societal issues, using various essay formats, such as APA, MLA, and Chicago. -Uses the sort and filter tools on Microsoft Word. -Creates footnotes and headers/footers. -Creates tables and charts that demonstrate column/row manipulations. -Creates invoices, monetary statements, and memos. I have learned to accomplish these tasks throughout my high school career and college career. I also have learned these procedures through on-the-job training. Please select all the responses that describe your work experience in using database software on the following rating scale: Proficient in Microsoft Access 2010. Creates/runs contact queries on databases. Inputs and edits data onto databases. Inputs data (e.g. name, phone numbers, addresses, job titles, etc.) of people the company wishes to contact; can sort the data by a particular field. Creates relationships between tables through common fields.

Besides creating these tables, I also create cover letters, cash flow charts, monetary statements, memorandums, and invoices, in order to supplement the databases. Transfers information from Access to Excel, and vice versa. Please select all the responses that describe your work experience in using spreadsheet software on the following rating scale: Can create multiple worksheets on Microsoft Excel 1997-2010; this includes worksheets for inventory, company data, students' grades data, instructor data, and cash flow data. Develops and prints reports on cash flow, including revenue and expenditures. Collected names, phone numbers, and addresses of companies. Visually divided the information with headings. Manipulated the size of rows and columns, and sometimes merged rows and columns as needed. Adjusts the orientation of the spreadsheets in order to print out cleanly. I am familiar with using Sparklines and PivotTables. Please select all the responses that describe your work experience in using PowerPoint on the following rating scale: The following applies to ALL versions on Microsoft PowerPoint: -Highly proficient in creating and manipulating graphics. Can use professional visual/graphic software and/or the Paint program to create custom backgrounds, text, and bullets. -Creates visually entertaining slides and transitions for presentations. -Creates presentations according to team members, if applicable. -Highly proficient in creating bulleted lists. -Prints out presentation, black&white or in-color, if applicable. -Ability to merge different PowerPoint presentations together, making them into one consistent design I have learned to accomplish these tasks throughout my high school career and college career. I also have learned these procedures through on-the-job training. Please assess your proficiency in customer service which includes providing prompt, accurate, and courteous service to customers, seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints on the following rating scale: I am friendly, disciplined, prompt, appropriate customer service during experience throughout all levels of experience (entry-level work, high school volunteer service, work-study program at Delaware Tech, professional level work at Delaware Tech). Supervisors at my first place of employment commended me at various time for my good work ethic. I do my best to have a smile on my face everyday, whether I am at school or at work. I also do my best to keep personal or family matters from interfering with my work and education. I do everything possible to find accurate information for customers, in addition to asking for supervisor's assistance. I respond quickly to customer requests and/or complaints. There was one time during my work-study program, as I was following up with students through the telephone, I had to deal with someone who was hard of hearing for about five minutes; I am very patient. I apologize if I've made an error and if possible, ask what I can do to make the situation better. At Biggs Museum, I always make it a concern to know our latest exhibits and daily activities. I am also to handle large groups, including those with children.

At Delaware Tech Stanton Campus, I make it a priority to know the general procedures and events of the campus, even going beyond that. I do research on the campus and its programs in my spare time. Please select the response that best describes your highest level of education on the following rating scale: I have studied for Associate's Degree in Applied Science at Delaware Tech. During this time of study, I have built up experience from working in an office environment and by having experience from the retail environment. As mentioned earlier, I receive much on-the-job training. I am currently pursuing my bachelor's degree at a local university. Please assess your proficiency in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities on the following rating scale: I've reviewed many essays, analytic reports, and other forms of documentation during my high school and college careers. I am please to say that I have had some of the highest marks in all of my English, grammar, and technical writing classes. With everything that I have reviewed, including my own work, I have done research both offline and online to make sure that everything conforms to the latest standards or rules in writing and grammar. At Delaware Tech, I was given documentation of students' grades, from which I was able to monitor their progress. Please assess your proficiency in applying business entity OR Uniform Commercial Code laws, rules, regulations, standards, policies and procedures. on the following rating scale: Working in the retail field has helped me to understand such rules and regulations, and how the company, and its leaders, employees, and customers affect each other. I learned a little bit more about it even after leaving, and all of this helped me build respect for the company. This is the same for when I worked at Delaware Tech. Please assess your proficiency in math such as addition, subtraction, multiplication, division, percentages, or decimals on the following rating scale: I have taken classes on Algebra with Trigonometry and Calculus, both in high school. I recognize that these two math forms are important in the business/financial world, and I have worked hard to receive passing grades. In college, I built on that knowledge, working with real-world applications. I've learned to discern certain demographics, trends, formulas, and such through these classes. Please assess your proficiency in using Access databases on the following rating scale: I first learned how to use Microsoft Access (2003 - 2010) during my high school career. I later went on to apply my skills when I worked at the Delaware Tech Corporate & Community Programs. I can create and maintain most databases. I am currently studying Access on my own to learn more of Access's features. I am willing to be trained in this program and other programs required of me. Do you have 1 year experience in preparing, reviewing, maintaining and tracking legal documents, and reviewing budgets? I have little experience reviewing and maintaining budgets, but I've always maintained my personal budget, making sure my expenses do not exceed my income. I learned how to prepare, maintain, and review budgets in my business class in high school. I am willing to receive more training.

May 17, 2012 Applied to: Registrar/receptionist - Eden Hill Medical Center in Dover; Food Service Worker Bay-health Medical Center in Dover; Patient Access Registrar Please assess your proficiency in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data on the following rating scale: I am familiar with using Microsoft Access 2003 - 2010. At Delaware Tech CCP, I was given some tasks to input data from several companies onto a database; this same task was given to me with several of the CCP's clients. I am occasionally required to update such databases. Do you have 6 months experience in analyzing and evaluating data? In both my high school and college careers, I have done much research on various subjects and policies. This continues when I am working at the Biggs Museum; visitors will inquire about a certain art piece or another building in the area, and I will do research both using books and online. I make sure that they receive accurate information. When I worked at Delaware Tech during my last semester there, I was given various instructor evaluation sheets that students have filled out. I compile these results and present them to my supervisors in an orderly manner. I have taken business management, technical writing, self-promotional, and financial classes in my academic careers; these classes have helped me to become skilled in research and analyzing subjects and policies. In these classes, I was able to write analytic reports, research theses, etc. These classes relied on using Microsoft Office Suite (2003 - 2010). Working at Delaware Tech for at least one year has helped me to become more familiar with the institution's policies and standards. I've gone to a number of campus updates and department meetings in order to refine my knowledge of such requirements. I also monitor student activities by means of keeping them in a database, so I know the length of their career with the school and what their interests are. Grading student work is also another way I've monitored student success. Please select the response that best describes your level of work experience in overseeing the work of others on the following rating scale: During my college career, I have always made it important to assist and supervise my classmates when the instructor is already assisting many others. This was especially so in a web page design class. Having prior knowledge to building a website, I was able to assist at least two classmates. Working at McDonalds from 2010 - 2012, I was able to help new crewmembers become familiar with store protocol and various procedures, such as when handling machines and locating supplies. Currently working at the Biggs Museum, I have assisted my fellow workers in using technology and helping new volunteers become familiar with museum protocol, galleries, events, and various procedures. Do you have 6 months experience in the use of Social Media as a public relations networking method (i.e., Facebook, Twitter) on the following rating scale: I am familiar with Facebook, Twitter, YouTube, and Vimeo. I use these tools as a means of coordinating with colleagues, instructors, supervisors, and agencies. I am quick to learn any new policies or procedures of these Social Media tools. Do you have 6 months experience in using desktop publishing software such as Microsoft PowerPoint and Publisher?

I have been using Microsoft PowerPoint since I was in elementary school; even though there have been plenty of upgrades since then, I have been able to keep up with such upgrades and I am able to learn quickly. I am not familiar with MS Publisher; I have been only using since the beginning of my college career, but I am willing to learn quickly. Do you have knowledge of research which includes systematic study to discover or establish facts? During my high school career, I have done research on critical analysis papers; meanwhile, I make sure that my sources are scholarly and its authors are credible. I adhere closely to the protocols of researching information; for example, when I do online research on subjects on a professional level, I make sure that my sources are from academic databases, as well as educational and government websites (i.e. .edu and .gov, respectively). I usually look at such online resources first; afterwards, I will gather information from scholarly periodicals and books. This is the same throughout my college career. Do you have knowledge of archives, records management or library services? When I volunteered at the Biggs Museum of American Art, I collected information of various museum inventory and recorded them onto an iOS device (i.e. an iPad). I have regularly updated that system until I gave up my volunteering position to work at Delaware Tech. At Delaware Tech, I gather information of new or prospective students and input that into the campus database called BANNER. I gather information from information sessions, campus tours, and open houses. This database is also updated by my colleagues and myself, and I take great care to make sure the information is accurate. I am familiar with the general library services of the Dover Public Library, such as policies for borrowing and returning, books, CDs, and movies. Please select the response that best describes your work experience in the life cycle of records or library materials which includes receiving, filing, maintaining records and acquisitions from creation to disposal or transfer to archives on the following rating scale: On DTCCs database BANNER, there are records of past, current, and prospective students. Each student has a unique identification number. One of my job duties is to make sure these existing records are updated and that there are no duplicate records. Please select the response that best describes your work experience in delivering service via multi-media which includes web-based products, social media and operating audio-visual electronic equipment on the following rating scale: As a student pursuing a bachelors degree in multimedia design, I am constantly uploading my work (whether they are interviews, documentaries, or short movies) to social networking sites, such as YouTube and Vimeo. I am familiar with operating various printers, DLSR and point-and-shoot cameras, and operating systems/platforms (i.e. Apple Macintosh, Windows XP, Dell). I am also familiar with sites such as Etsy and LinkedIn. Currently working at Delaware Tech, I use Microsoft Lync to communicate with my supervisors and my co-workers. Please select the response that best describes your work experience in examining, identifying, arranging and classifying books, documents, electronic tapes, catalog publications or records according to a predetermined classification system on the following rating scale: During my high school career, I volunteered at the Wellness Center; there, I examined and sorted various documents and folders. When I did work-study at Delaware Tech Terry Campus, I examined and graded several exams of nursing and medical students, recorded their grades, and sorted such exams in folders according to their instructors and semesters. As mentioned before, while working at the Delaware Tech Stanton Campus, I

identified the information of various students and classified them according to what their technology was, when they visited, and the form of visitation they had. Please select the response that best describes your work experience in preservation and conservation techniques which includes repairing, protecting, conserving the natural state of documents, books, electronic tapes, records and other materials on the following rating scale: As an employee of Delaware Tech, both as a former work-study student and a current information technician, there was always an area in the office where we archive all of our past and current marketing inventory. In regards to preserving student records, we keep such records either electronically through BANNER or physically in a filing cabinet. We periodically update these sources to ensure information is accurate. Please select the response that best describes your work experience in reviewing and evaluating documents to detect improper, fraudulent, or altered information on the following rating scale: Working at Delaware Tech during 2013 has helped me to become better at reviewing and detecting errors on documents, such as when mailing information to students. When mail that the institution has sent has been returned, I do research to make sure that we've sent the information to the right people and the right addresses. If there was outdated data on any document, I would verify or update such information with different departments within the campus, or even with outside entities.
What are your long range career objectives?

Being able to work in an office environment where I am able to demonstrate my technical and creative skills, skills that I have learned throughout my college career. I am currently a multimedia design student pursuing my bachelor's degree.
What qualifications do you have that make you think that you will be successful in this position?

I am proficient in Microsoft Office 2003 - 2010; this includes Access, Excel, Word, and PowerPoint. I have had training with these programs since high school, and this training continues on during my college career. I am also comfortable in an environment where I have to handle many tasks at once, but I manage composure under pressure well. I speak to a wide variety of people over the phone or in person. I make sure to update any records available.
What do you consider to be your greatest strengths and your greatest weaknesses?

When given an assignment, I make sure to get this task accomplished quickly, yet accurately. However, I finish too soon, so that might yield a few errors. But I do double-check my work, and especially so with my supervisors, before I completely finish a task. I am very resourceful, and if there aren't many resources to work with, I try to find different, proper alternative to solving a problem. I also have the tendency to not be aware of certain protocol, but I am able to learn quickly from my mistakes.
What motivates you to put forth your greatest effort?

I currently work at a community college, so what motivates me to put in great effort is to be able to be a part of the student's success. Being a student myself, I can sympathize and relate to the students and what procedures they have to go through, so I am motivated to make sure that they get the proper and accurate information.
What do you see yourself doing 5 years from now?

Working in an office environment, being able to fully demonstrate my technical skills. I am skilled in Adobe Create Suite, both versions 5 and 6. I would like to create educational multimedia for the public.

In what ways do you think you can make a contribution to this company?

I would like to be able to implement more methods to make workflow more efficient. Also, I want to be involved in any way I can, whether it's promo events outside the work environment, or keeping updated with some sort of newsletter or website.
How do you work under pressure?

When I am working on one assignment, sometimes more assignments are handed to me. I continue working on the first assignment, but I am very focused on getting it finished. Then I usually would complete assignment in the order that they are given to me. I would keep doing that unless an urgent or higher-level assignment was given to me; then, I'd have to finish that first. I am very determined to not get distracted. Do you have knowledge of museum practices such as collection management, research, exhibit design, management and handling of collections, preservation or maintenance of historic buildings, conducting museum educational programs or tours? In regards to collection management and research, during my high school career, I have done research on critical analysis papers; meanwhile, I make sure that my sources are scholarly and its authors are credible. I adhere closely to the protocols of researching information; for example, when I do online research on subjects on a professional level, I make sure that my sources are from academic databases, as well as educational and government websites (i.e. .edu and .gov, respectively). I usually look at such online resources first; afterwards, I will gather information from scholarly periodicals and books. This is the same throughout my college career. At the Biggs Museum of American Art, I would usually work at the front desk on any of the floors of the museum. During the slow hours of the day, I would spend my time researching the different events that are going on in the museum. I would also manage inventory on both a desktop and on various iOS devices. We also use an iOS device to make monetary transactions. I am familiar with the artwork at the musuem, and I am at least able to give general information at any given time to patrons and visitors. I used to work with Ellen Arthur and her team at the Biggs Museum of American Art. We keep records of the people who come visit the museum. We would create monthly records, and we work as a team to make sure that the numbers are accurate. I have also assisted in maintaining the records of the museum patrons and members' personal information, both electronically and physically.