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HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

HP Computer Diagnostic Wizard


To start, please select the appropriate HP model number:
1. 2. 3. 4. 5. 6.

HP xw8000 HP xw8200 HP xw8400 HP xw8600 HP xw9300 HP Z400

Click Here for helping identifying the HP model number via the OS.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Identify HP Workstation Model Number via Command-Line

Open a terminal window, login as root.

Type dmidecode | grep xw to view the HP workstation model number (ex: xw8400).

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

xw8000 Workstation
Please select: Bios Beep Codes 2. POST Codes 3. Power Supply Diagnostics 4. HP Insight Diagnostic CD 5. Detecting Hardware Components & Partitions via the OS 6. Detecting Hard Drives via the BIOS 7. Linux-Based Hard Drive Diagnostic 8. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs
1.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Bios Beep Codes for the xw8000 Workstation


When your system starts up, the system firmware performs pre-boot diagnostics to test your hardware configuration for any problems. If a problem is detected during pre-boot, the system e-buzzer will emit audible beeps and an encoded error message. The e-buzzer emits a different number of beeps for each type of error. The sequence may start with a modem-like sound lasting about three seconds, followed by a number of clear beeps, or the e-buzzer may simple emit clear beeps. The e-buzzer detects the following errors:
Beeps Component 0 N/A Error No problem or power button stuck Solution Dislodge the power button and allow the system to boot properly

0 N/A 1 Processor

No LED system OFF or possible power supply or system board failure (flashing red) Replace the computer Processor absent, not connected or socket not closed Replace the computer Power supply is in protected mode or system is hung in an undetermined on/off state Memory error Graphics card problem PCI card initialization problem Corrupted BIOS Possible system board

2 Power Supply 3 Memory 4 Video card 5 PCI cards 6 BIOS 7 System Board

Follow power supply built in self test. Possible power supply error. Replace PS Check DIMM type, placement, & seating - Replace memory. Check graphics card seating & fan - Replace GC Check all PCI cards and its seating. Replace defective PCI card. Recover the BIOS using BIOS recovery floppy Replace the computer

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hardware Components & Partitions via the OS - (1/3)


To view all hardware detected by the OS:

Open a terminal window, login as root. Type ../usr/local/bin/lhinv to view system hardware summary.

Not Actual Screenshot, example only

Continue to NEXT PAGE for detecting Hard Drives via the OS


The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hardware Components & Partitions via the OS - (2/3)


To view all Hard Drives detected by the OS:

Open a terminal window, login as root. Type fdisk l to view hard drive(s) summary.

Not Actual Screenshot, example only

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hardware Components & Partitions via the OS - (3/3)


To view all partitions detected by the OS:

Continue to NEXT PAGE for viewing partition information via the OS

Open a terminal window, login as root. Type df -k to view the partition summary.

Not Actual Screenshot, example only

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hard Drives via the BIOS for the xw8000 Workstation
To view all Hard Drives detected by the BIOS:

Enter the BIOS, select Boot Device Priority, then select Hard Drive:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Smartctl: Linux-Based Hard Drive Diagnostic for the xw8000

Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Fan and Temperature Sensors for the xw8000


Open a terminal window, login as root. Load the sensor module by executing modprobe lm85 (if the OS returns Fatal: Module not found, the OS does not contain the driver and will not allow the user to run the sensors utility).

Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Fan Speeds fan1 = CPU 1 fan2 = N/A fan3 = Rear Case Fan fan4 = CPU2 Legend for Temps temp1 = CPU 1 temp2 = Ambient Case temp3 = CPU2 Typical Idle Temps For Room Temp of 72F/22C CPU1 (Idle) = 35-40C CPU2 (Idle) = 35-40C Max Temp (100% Load) CPU1 = 70C CPU2 = 70C

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for the xw8000 Workstation (1/3)


POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly:

-Keyboard -Memory modules -Diskette drives -All SATA, IDE, and SCSI mass storage devices -Processors -Controllers
Error 0010: The PC configuration has been lost, cleared, corrupted or has not been initialized. When the PC remains unplugged for a long period of time, the battery that provides the current to keep the CMOS memory powered may become discharged. 1. Check that the battery is properly inserted. 2. If necessary, replace the battery as described in your User's Guide. 3. Run the Setup program to re-configure your PC. Error 0011: When the PC remains unplugged for a long period of time, the battery that provides the current to keep the PC date and time may become discharged. 1. Check that the battery is properly inserted. 2. If necessary, replace the battery as described in your User's Guide. 3. Set time and date from the Setup program or from your operating system.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for the xw8000 Workstation (2/3)

Error 0012: The PC configuration has been cleared or has not been initialized. Run the Setup program to re-configure your PC. Error 0031: The microcode update for your processor was not found in the system BIOS. The microcode update corrects some errata inside the processor. When it is not loaded, the processor may function incorrectly, potentially causing data loss or corruption. Your BIOS version is probably too old and does not contain the microcode update suitable for your processor. Download and install the latest BIOS from www.hp.com/go/bizsupport Error 0100: A key on the keyboard has been pressed during the PC power-on self-test. 1. Ensure that nothing was put on the keyboard during boot process, and that a key was not accidentally pressed down.

2. If the error persists, your keyboard may need to be replaced. Contact your service representative. Error 0101: The keyboard has reported an error during its self-test. 1. Restart your PC. 2. If the error persists, your keyboard may need to be replaced. Contact your service representative.

Error 0102: The system board self-test has detected a general failure on the integrated keyboard controller. Your system board may need to be replaced. Contact your service representative. Error 0103: The keyboard is not connected. 1. Check that the keyboard connector is firmly connected. 2. If the problem persists, your keyboard cable may be damaged or your keyboard may need to be replaced. Contact your service representative.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for the xw8000 Workstation (3/3)


Error 0105: The mouse has reported an error during its self-test. 1. Clean the mouse and its moving ball as described in Keyboard or Mouse Doesnt Work on page 88. 2. If the problem persists, your mouse may need to be replaced. Contact your service representative. Error 0106: The mouse is not responding. 1. Check that the mouse connector is firmly connected. 2. If the problem persists, your mouse may need to be replaced. Contact your service representative. Error 0108: The system configuration has detected that the mouse and keyboard connections are inverted. 1. Turn of the system. 2. Swap the mouse and keyboard connections.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Logical to Physical Hard Drive Mapping for the xw8000


Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

BIOS Hard Drive label: ID01 ID00

Linux OS Hard Drive label: /dev/sdb /dev/sda

TIP: If a third drive exists, continue the naming convention upwards, therefore the TOP drive's BIOS label would be ID02 and the OS label /dev/sdc/.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Memory Installation: Valid Slot Configuration for the xw8000

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

xw8200 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs
1.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Bios Beep Codes for the xw8200-xw9300, Z400 Workstation


When your system starts up, the system firmware performs pre-boot diagnostics to test your hardware configuration for any problems. If a problem is detected during pre-boot, the system e-buzzer will emit audible beeps and an encoded error message. The e-buzzer emits a different number of beeps for each type of error. The sequence may start with a modem-like sound lasting about three seconds, followed by a number of clear beeps, or the e-buzzer may simple emit clear beeps. The e-buzzer detects the following errors:
Beeps Component 0 N/A Error No problem or power button stuck No LED system OFF or possible power supply or system board failure (flashing red) Thermal Shutdown Check CPU seating Power supply error Memory error Graphics card problem Possible system board Solution Dislodge the power button and allow the system to boot properly

0 N/A 2 N/A 3 Processor 4 Power supply 5 Memory 6 Video card 7,8,9 System Board

Replace the computer Check all fans & intakes/exhausts clear Replace computer Check green BIST LED Per Note 3 Check DIMM type, placement, & seating - Replace memory. Check graphics card seating & fan - Replace GC Replace the computer

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Smartctl: Linux-Based Hard Drive Diagnostic for the xw8200

Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Fan and Temperature Sensors for the xw8200


Open a terminal window, login as root. Load the sensor module by executing modprobe smsc47b397 (if the OS returns Fatal: Module not found, the OS does not contain the driver and will not allow the user to run the sensors utility).

Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Temps temp1 = CPU 1 temp2 = CPU 2 temp3 = Ambient Case temp4 = N/A Legend for Fan Speeds fan1 = CPU 2 fan2 = N/A fan3 = Rear Case Fan fan4 = CPU 1 Typical Idle Temps For Room Temp of 75F/24C CPU1 (Idle) = 50-55C CPU2 (Idle) = 50-55C Max Temp (100% Load) CPU1 = 80C CPU2 = 80C

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hard Drives via the BIOS for the xw8200 Workstation
To view all Hard Drives detected by the BIOS:

Enter the BIOS, select Storage, then select Controller Order:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Logical to Physical Hard Drive Mapping for the xw8200


Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

BIOS Hard Drive label: ID02 ID01 ID00

Linux OS Hard Drive label: /dev/sdc /dev/sdb /dev/sda

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Memory Installation: Valid Slot Configuration for the xw8200

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

xw8400 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs
1.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

LED Codes for the xw8200-xw9300, Z400 Workstation


Color State
None None

Cause and Troubleshooting


System does not power on Press power button. If HDD LED = GREEN, then: 1. Remove expansion cards one at a time. 2. Replace the system board. OR Press power button. If HDD LED does not illuminate, then: 1. Check that the unit is plugged into a working AC outlet. 2. Open access panel and check that the power button harness is properly connected to the in-line front panel I/O device assembly connector. 3. Check that the power supply cables are properly connected to the system board. 4. Check the power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power. i. If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board. ii. If the power supply fan does not spin or the BIST LED does not light, replace the power supply Thermal Shutdown: 1. Ensure the workstation air vents are not blocked and cooling fan is running. 2. Open hood, press power button, and see if processor fan spins. If not spinning, ensure fan cable is plugged into the system board. Ensure fan is fully/properly seated. 3. If fan is plugged in and seated but not spinning, then replace processor fan. 4. Reseat CPU heatsink and verify fan assembly properly attached

Red

Blinks RED 2 times, once per second, then 2 second pause, 2 Beeps

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Red

Blinks RED 3 times, once per second, then 2 second pause, 3 Beeps Blinks RED 4 times, once per second, then 2 second pause, 4 Beeps

CPU not installed: 1. Install CPU. 2. Reseat CPU Power supply failure. 1. Open the access panel and ensure the following connections are secure on the system board: 24pin main power (all systems) 4pin CPU (xw4000 series) 8pin CPU (xw6000/xw8000/xw9000 series) 4pin memory (xw8000/xw9000 series) 2. Locate faulty device by removing all devices and then reinstalling one at a time until workstation fails. Replace the device causing the failure. Continue adding devices to ensure all are functioning properly. 3. Verify power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power. 4. If the power supply fan spins and the BIST* LED lights, then the power supply is good. Replace the system board. 5. If the power supply fan does not spin or the BIST* LED does not light, replace the power supply. Pre-video memory error. 1. Reseat memory modules. 2. Replace memory modules one at a time to find the faulty module. 3. Replace third-party modules with HP memory. 4. Replace system board Pre-video graphics card error. 1. For systems with integrated graphics, replace system board. 2. For systems with graphic cards, 3. Reseat the graphics card. Power on the system. 4. Replace the graphics card.

Red

Red

Blinks RED 5 times, once per second, then 2 second pause, 5 Beeps

Red

Blinks RED 6 times, once per second, then 2 second pause, 6 Beeps

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 | 5. Replace the system board.

Author: Nicholas Allen

Rev: V2

Red Red

Blinks RED 7 times, once per second, then 2 second pause, 7 Beeps Blinks RED 8 times, once per second, then 2 second pause, 8 Beeps

System board failure (ROM detected failure before video). Replace system board Invalid ROM based on bad checksum. 1. Clear CMOS. 2. Upgrade the ROM using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). See the ROM Flash section of the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. 3. Replace system board. System powers on but is unable to boot. 1. Replace the system board. 2. Replace the processor

Red

Blinks RED 9 times, once per second, then 2 second pause, 9 Beeps

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hard Drives via the BIOS for the xw8400 Workstation
To view all Hard Drives detected by the BIOS:

Enter the BIOS, select Storage, then select Boot Order:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Smartctl: Linux-Based Hard Drive Diagnostic for the xw8400

Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Fan and Temperature Sensors for the xw8400


Open a terminal window, login as root. Load the sensor module by executing modprobe smsc47b397 (if the OS returns Fatal: Module not found, the OS does not contain the driver and will not allow the user to run the sensors utility).

Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Temps temp1 = CPU temp2 = N/A temp3 = CPU temp4 = Ambient Legend for Fan Speeds fan1 = N/A fan2 = Memory Fan fan3 = Rear Case Fan fan4 = CPU Fan Max Temp (100% Load) CPU = 69C Typical Idle Temps For Room Temp of 71F/22C CPU (Idle) = 35-40C

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Troubleshooting Using Error Logs (1/2)


Open a terminal window Switch to root account by typing su - root provide password Navigate to /var/log directory location of message(s) file type: cd /var/log [return] Invoke gedit editor to view message log file contents [return] gedit messages [return]

Use tool bar as desired to search for keywords (see next page for a list of keywords)

[return]

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Troubleshooting Using Error Logs - (2/2)


Searching for Key Words Using gedit Use Key Word to Locate Hardware Components Identify any errors Based on Hardware FRU listed in Service Manual FRU Description Gigabit PCI Card Internal NIC* Graphics Card Memory Module Disk Drive(s) DVD Unit 3.5 Floppy Keyboard Mouse Key Word eth0 eth1 NVIDIA Memory SEAGATE/FUJITSU DVD Floppy USB Keyboard USB Mouse

TIP: To map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location reference LOGICAL to Physical Hard Drive Mapping from the main menu.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Logical to Physical Hard Drive Mapping for the xw8400


Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

BIOS Hard Drive label: ID02 ID01 ID00

Linux OS Hard Drive label: /dev/sdc /dev/sdb /dev/sda

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Memory Installation: Valid Slot Configuration for the xw8400

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

xw8600 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs
1.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Power Supply Diagnostics for HP Workstations (1/3)

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Power Supply Diagnostics for HP Workstations (2/3)

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Power Supply Diagnostics for HP Workstations (3/3)

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

Detecting Hard Drives via the BIOS for the xw8600 Workstation
To view all Hard Drives detected by the BIOS:

Enter the BIOS, select Storage, then Device Configuration, then Hard Drive:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

Smartctl: Linux-Based Hard Drive Diagnostic for the xw8600

Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

Logical to Physical Hard Drive Mapping for the xw8600


Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

BIOS Hard Drive label: ID02 ID01 ID00 Linux OS Hard Drive label: /dev/sdc /dev/sdb /dev/sda

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

Memory Installation: Valid Slot Configuration for the xw8600

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (1/16)


POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: -Keyboard -Memory modules -Diskette drives -All SATA, IDE, and SCSI mass storage devices -Processors -Controllers
Screen Message 101Option ROM Error Probable Cause System ROM checksum. Step 1 2 3 4 5 6 102System Board Failure DMA, timers, etc. 1 2 3 1 2 3 Recommended Action Verify the correct ROM. Flash the ROM if needed. If an expansion card was recently added, remove it and see if the problem remains. Clear CMOS. If the message disappears, there might be a problem with the expansion card. Replace the system board. Clear CMOS. Remove expansion boards. Replace the system board. Clear CMOS. Remove expansion boards. Replace the system board.

103System Board Failure

DMA, timers, etc.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (2/16)


Screen Message 110Out of Memory for Option ROMs Probable Cause Option ROM for a device was unable to run due to memory constraints. A PCI expansion card is not responding. Step Recommended Action 1 Run Computer Setup and enable the ACPO/USB Buffers at Top of Memory under the Advanced>Power- On option. Restart the workstation. Disable SafePost. If the expansion card does not respond, replace the card. Run Computer Setup (F10 Setup). Set the date and time under Control Panel or in F10 Setup depending on the operating system If the problem persists, replace the RTC battery. Set the date and time under Control Panel or in F10 Setup depending on the operating system. If the problem persists, replace the RTC battery. Run Computer Setup (F10 Setup) or Windows utilities. Be sure memory module(s) (if any) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. Reset system board jumpers to match processor and bus speeds (select models).

150SafePost Active

1 2 3 1 2 3

162System Options Not Set

Configuration incorrect. RTC battery might need to be replaced.

163Time and Date Not Set

Invalid time or date in configuration memory. RTC (realtime clock) battery might need to be replaced. CMOS jumper might not be properly installed.

2 164Memory Size Error Memory configuration is incorrect. 1 2 3 4 1

183Invalid Processor Jumper Setting.

System board jumper improperly set.

201Memory Error

RAM failure.

1 2 3 4 5 6 1

Run Computer Setup (F10 Setup) or Windows utilities. Be sure that memory and continuity modules are installed correctly. Verify proper memory module type. Remove and replace memory module(s) one at a time to isolate faulty module. Replace the faulty memory module(s). If error persists after replacing memory modules, replace the system board. Replace memory modules with matched sets.

202Memory Type Mismatch

Memory modules do not match each other.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (3/16)


Screen Message Probable Cause Step Recommended Action 1 1 1 Replace the memory module. Reseat the memory module correctly. Verify that a memory module cooling fan is installed and operating. 203Memory module failed self-test and Defective memory module. failing rank was disabled 204Memory loaded incorrectly Improper module load.

205Memory high temperature detected Insufficient memory module cooling.

206Memory setup invalid 207Incompatible memory modules detected. (xw8400, xw8600 & Z400)

Memory configured incorrectly. Incompatible memory module(s) detected.

1 1 2 3 1 2 3

Reconfigure the memory modules in the proper slots. Verify proper memory module type. Try another memory socket. Replace memory module if problem persists. Verify proper memory module type. Try another memory socket. Replace memory module if problem persists. Verify that the two DIMMs are installed in slots one and five only.

207ECC Corrected Single Bit Errors in Single Bit ECC error. Memory Socket(s) y,y (xw8200 & xw9300)

208Two-DIMM configurations use slots DIMMs are loaded in incorrect slots for a two-DIMM one and five configuration. 209Incompatible memory (FBDs) detected 210Mismatched memory (AMBs) detected Incorrect memory module type in use.

Verify that the memory modules are compatible with workstation requirements.

Different memory module types are matched.

Verify that compatible memory module types are used in matched pairs.

211Memory warning condition detected Improper or defective memory module.

Replace the memory module.

212Failed Processor

Processor has failed to initialize.

1 2

Reseat the processor in its socket. If the processor does not respond, replace it.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (4/16)


Screen Message Probable Cause Step Recommended Action 1 Verify that all memory modules are ECC or non- ECC. 213Incompatible ECC Memory Module in The memory modules in the system are either not all ECC, memory Socket(s). (xw8400) or not all non- ECC. This could also be caused because the DIMM is missing critical SPD information. 213Incompatible memory Module in memory Socket(s) X,X, X (xw8200, xw8600, xw9300 & Z400) A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.

2 1

Replace memory module if problem persists. Verify proper memory module type.

2 3 214DIMM Configuration Warning DIMMs not installed correctly (not paired correctly). 1

Try another memory socket. Replace memory with a module conforming to the SPD standard. Refer to Memory on page 76 for the correct memory configurations and reseat the DIMMs accordingly. Refer to Memory on page 76 for the correct memory configurations and reseat the DIMMs accordingly.

215Memory Mismatch Warning

There are one or more mismatched pairs of DIMMs between channel A and channel B. Some memory has been disabled. Install matching pairs or remove the mismatched DIMMs from channel B. The amount of memory installed exceeds that supported by the hardware.

216Memory Size Exceeds Maximum Supported

1 2

Verify how much memory your system can support. Remove the excessive memory. Remove the EDD module. Reconnect keyboard with workstation turned off. Check connector for bent or missing pins. Be sure that none of the keys are pressed. Replace keyboard. Reconnect keyboard with workstation turned off. Replace the system board.

219ECC Memory Module Detected. 301Keyboard Error

ECC modules not supported on this platform. Keyboard failure.

1 1 2 3 4 1 2

303Keyboard Controller Error

I/O board keyboard controller.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (5/16)


Screen Message 304Keyboard or System Unit Error Probable Cause Keyboard failure. Step Recommended Action 1 2 3 4 1 Reconnect the keyboard with workstation turned off. Be sure that none of the keys are pressed. Replace keyboard. Replace system board. Reset the IRQ.

401Parallel Port 1 Address Assignment IRQ address conflicts with another device. Conflict 402Parallel Port 2 Address Assignment IRQ address conflicts with another device. Conflict 403Parallel Port 3 Address Assignment IRQ address conflicts with another device. Conflict 404Parallel Port Address Conflict Detected Both external and internal ports are assigned to parallel port X.

Reset the IRQ.

Reset the IRQ.

1 2 3

Remove any parallel expansion cards. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup). Reset the IRQ. Reset the IRQ.

410Audio Interrupt Conflict 411Network Interface Card Interrupt Conflict 501Display Adapter Failure

IRQ address conflicts with another device. IRQ address conflicts with another device.

1 1

Graphics display controller.

1 2 3 4 1

Reseat the graphics card (if applicable). Clear CMOS. Verify that the monitor is attached and turned on. Replace the graphics controller. Install latest version of ROMPaq to restore image.

510Splash Screen image corrupted

Splash Screen image has errors.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

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Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (6/16)


Screen Message 511CPU, CPUA, or CPUB Fan not detected Probable Cause Fan is not connected or might have malfunctioned. Step Recommended Action 1 2 3 512Chassis, rear chassis, or front chassis fan not detected Fan is not connected, might have malfunctioned. 1 2 3 513Memory fan not detected (xw8200- Missing or disconnected memory fan. xw9300) 513Front Chasis fan not detected Front fan missing, disconnected, or defective. (Z400) 514CPU or Chassis Fan not detected (xw8200-xw9300) 514Memory fan not detected (Z400) 515CPU Overtemp ocurrred CPU fan is not connected or might have malfunctioned. Memory fan missing, disconnected, or defective. Insufficient processor cooling or processor defect. 1 2 Reseat fan cable. Reseat the fan. Replace the fan. Reseat chassis, rear chassis, or front chassis fan cable. Reseat chassis, rear chassis, or front chassis fan. Replace chassis, rear chassis, or front chassis fan. Ensure the fan is installed. Ensure proper fan connections.

1 2 1 2 1 2 1

Reseat CPU, memory or chassis fan. Replace CPU, memory or chassis fan. If necessary, add a heatsink to the processor and ensure proper operation. Replace the processor. Add a PCI or Chipset fan if necessary. Verify proper PCI or Chipset fan cable connection and operation. Replace the low power heatsink with a high power heatsink.

516PCI fan not detected (xw8200xw9300) 516Chipset fan not detected (Z400) 517Low power CPU heatsink(s) detected for high power CPUs 518Power supply wattage insufficient for hardware configuration

Missing PCI fan or disconnected fan cable. Chipset fan missing, disconnected, or defective. Inadequate heatsink is installed.

Workstation configuration requires more power than the power supply can provide.

1 2

Reduce the workstation power consumption. Replace the power supply with a high output power supply.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (7/16)


Screen Message 601Diskette Controller Error Probable Cause Diskette controller circuitry or diskette drive circuitry incorrect. Step Recommended Action 1 2 3 4 5 605Diskette Drive Type Error Mismatch in drive type. 1 2 3 1 Run Computer Setup (F10 Setup). Check and replace cables. Clear CMOS. Replace diskette drive. Replace the system board. Run Computer Setup (F10 Setup). Disconnect any other diskette controller devices (tape drives). Clear CMOS. Reinstall tape drive or press F1 and allow system to reconfigure without the drive.

610External Storage Device Failure

External tape drive not connected.

611Primary Diskette Port Address Assignment Conflict

Configuration error.

1 2 3

Run Computer Setup (F10 Setup). Remove expansion cards. Clear CMOS. No action required.

912Computer Cover Has Been Removed Since Last System Start Up 914Hood Lock Coil is not Connected Hood lock mechanism is missing or not connected.

1 2 1 2

Reconnect or replace hood locking mechanism. Reseat or replace hood locking mechanism cable. Verify that all power supply cables are connected. Replace the power supply. Connect power button. Connect front audio cable.

915Fan Power from Power Supply Not Connected.

The fan power cable is not connected, or the power supply is bad.

916Power Button Not Connected 917Front Audio Not Connected

The power button is not connected. The front audio cable is not connected.

1 1

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (8/16)


Screen Message 918Front USB Not Connected 919Multi-Bay Riser Not Connected 920Fan Command 2 Pin Connector from Power Supply Not Connected (xw8200-xw9300) 920Fatal error on QPI link X (Z400) Probable Cause Front USB is not connected. Multi-Bay riser is not connected. The 2-pin fan connector from the power supply is not connected. Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message. Step Recommended Action 1 1 1 1 Connect front USB cable. Connect Multi-Bay riser. Connect 2-pin fan connector. System board problem; contact HP Support.

921Fatal error on QPI Protocol link X (Z400)

Fatal error detected in QPI link x protocol, where x is 0 or 1. This type of error is identified on the line following the error message. 921Device in PCI Express Slot failed to Missing, improperly seated, or defective card. initialize (xw8200-xw9300)

1 1 2 3

Potential system board problem; contact HP Support. Verify that the card is installed. Reseat the card. Replace the card. Move the card to a different slot. If the problem persists, replace the card. Verify that the ESI port device is connected and working properly. Move the card to a different slot. If the problem persists, replace the card.

922Fatal error in slot #

Fatal error occurred in the designated slot.

1 1 1

923Fatal error on ESI port 0 (Z400) A fatal error occurred on ESI port 0. 923Non fatal uncorrectable PCI error in A PCI or PCIe nonfatal error occurred for the card in the slot # (xw8200-xw9300) designated slot. 924Non fatal correctable PCI error (xw8200-xw9300) 924Fatal error on IOH core X (Z400) A PCI or PCIe nonfatal error occurred for the card in the designated slot. Fatal error detected on IOH core x, where x is 0 or 1. This type of error is identified on the line following. Nonfatal, uncorrectable ESI error on slot # occurred. Fatal miscellaneous error detected on IOH core x, where x is 0 or 1.

1 1

Contact HP support. Potential system board problem; contact HP Support.

925Non fatal uncorrectable ESI error (xw8200-xw9300) 925Fatal error on IOH miscellaneous (Z400)

1 1

Contact HP support. Potential system board problem; contact HP Support.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (9/16)


Screen Message 926Fatal error on IOH Vtd (Z400) 926Non fatal correctable ESI error (xw8200-xw9300) 927Fatal error on DIMM in slot CPU X DIMM Y (Z400) 927Non fatal FSB error (xw8200xw9300) 928Fatal machine check detected on CPU X (Z400) 928Non fatal uncorrectable FBD error (xw8200-xw9300) 929Non fatal correctable FBD error 930Non fatal internal Northbridge error 931Northbound CRC error on nonredundant retry 932Alert on non-redundant retry Probable Cause Fatal error detected in the Intel Virtualization Technology. Nonfatal, correctable ESI error on slot # occurred. Step Recommended Action 1 1 Potential system board problem; contact HP Support. Contact HP support.

Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y (where x is 0 or 1 and y is 1 - 6), as labeled on the system board. Nonfatal FSB error on FSB # occurred.

1 1

Replace the DIMM in the identified slot. Contact HP support.

1 Nonfatal, uncorrectable FBD error on DIMM # occurred. 1

Contact HP support. Contact HP support.

Nonfatal, correctable FBD error on (DIMM is identified). Nonfatal, Internal Northbridge error. CRC error occurred. This could be due to a faulty system board, memory, or BIOS issue. Alert present on retry.

1 1 1

Contact HP support. Contact HP support. Try replacing or reseating DIMMs first, then system board.

1 1

Try replacing or reseating DIMMs first, then system board. Run ROMPaq again.

940Extended ROM signature not found The signature at the start of the ROM flash is missing. Your firmware (BIOS) is incomplete. 945-FBD northbound CRC error 946-Correctable patrol data ECC error Bad DIMM or improperly installed DIMM

1 1

Try replacing or reseating DIMMs first, then system board. Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (10/16)


Screen Message 949-Correctable non-mirrored demand data ECC error Probable Cause Bad DIMM or improperly installed DIMM Step Recommended Action 1 Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.

950-Redundant retry FBD northbound CRC error 953-Non-aliased uncorrectable patrol data Double bit ECC error due to bad DIMM or improperly ECC error installed DIMM

Try replacing or reseating DIMMs first, then system board.

Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.

956-Non-aliased uncorrectable nonmirrored demand data ECC error

Bad DIMM or improperly installed DIMM

Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the issue is resolved.

960CPU Overtemp occurred

The ambient temperature could exceed operating limits (maximum=95F), or there are obstructions to airflow, including dust build up.

Be sure you are not operating the system in an environment that exceeds 95F.

2 3 4 5

Disconnect power and open the access panel. Check that cables are not blocking CPU heatsink fans or front fan, if installed. Check that there is not excessive dust on major components. If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry has failed on the processors or on the system board. You must replace the processors and/or the system board. Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.

961-Uncorrectable data ECC on replay error

Bad DIMM or improperly installed DIMM

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (11/16)


Screen Message 1151Serial Port 1 Address Conflict Detected Probable Cause Both external and internal serial ports are assigned to COM1. Step Recommended Action 1 2 3 Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. Reset the IRQ.

1152Serial Port 2 Address Conflict Detected

Both external and internal serial ports are assigned to COM2.

1 2 3

1155Serial Port Address Conflict Detected

Both external and internal serial ports are assigned to same IRQ.

1 2 3

1201System Audio Address Conflict Detected 1202MIDI Port Address Conflict Detected 1203Game Port Address Conflict Detected

Device IRQ address conflicts with another device.

Device IRQ address conflicts with another device.

Reset the IRQ.

Device IRQ address conflicts with another device.

Reset the IRQ

1720 SMART Hard Drive Detect Imminent Hard drive is about to fail. (Some hard drives have a Failure firmware patch that will fix an erroneous error message.)

Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. Apply firmware patch if applicable (see http://www.hp.com/support). Back up contents and replace hard drive.

2 3

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (12/16)


Screen Message Probable Cause Step Recommended Action 1 Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. Apply firmware patch if applicable (see http://www.hp.com/support). Back up contents and replace hard drive. Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test if available. Check http://www.hp.com\support\ techpubs\customer_advisories for possible changes when using Windows NT 4.0 Service Pack 4. Replace the hard drive. Replace the system board. Diagnose the hard drive, and replace it if necessary. Be sure that power and drive cables are connected to the drive and to the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you might need service for your workstation. 1721SMART SCSI Hard Drive detects Hard drive is about to fail. (Some hard drives have a imminent failure firmware patch that will fix an erroneous error message.)

2 3 1780Disk 0 Failure The drive is not installed correctly or has failed. 1 2 3 1781Disk 1 Failure The drive is not installed correctly or has failed. 1 2 3 1782Disk Controller Failure Hard drive circuitry error. 1 2 3 4 5 6 7 8 9 1783Fixed Disk 0/1 locked 1784Disk 1 Failure Hard disk drive failure. The drive is not installed correctly or has failed. 1 1 2 3

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (13/16)


Screen Message 1785Multibay incorrectly installed Probable Cause No other IDE device may be attached to the same IDE controller. The drive is not installed correctly or has failed. Step Recommended Action 1 Attach the Multibay as device 0 on the secondary IDE controller. Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test if available. Replace the hard drive. Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test if available. Replace the hard drive.

1790Disk 0 Error

1 2 3

1791Disk 1 Error

The drive is not installed correctly or has failed.

1 2 3

1792Secondary Disk Controller Failure Hard drive circuitry error.

1 2 3 4 5 6 7

1793Secondary Controller or Disk Failure

Hard drive circuitry error.

1 2 3 4 5 6 7

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (14/16)


Screen Message 1794Inaccessible devices attached to primary IDE controller or SATA 1 and/or SATA 3 Probable Cause Devices attached to the primary IDE controller are inaccessible while the SATA controller is set to Replace Primary IDE Controller in Setup. Step Recommended Action 1 Run Computer Setup (F10 Setup).

Select Storage > Storage Options and set SATA controller to Add as Separate Controller. Verify that a cable is attached. Reattach the cable. Disable RAID mode, or disable SATA drivelock..

1796SATA Cabling Error

Missing or improperly attached cable.

1 1

1797SATA Drivelock is not supported in SATA Drivelock is not supported in RAID mode. RAID mode 1800Temperature Alert Internal temperature exceeds specification.

1 2 3 4 1 1 1

Check that workstation air vents are not blocked and cooling fan is running. Verify processor speed selection Replace the processor. Replace the system board. Upgrade BIOS to proper version. Replace the processor with a compatible one. Install the latest BIOS located at www.hp.com.

1801Microcode Patch Error 1802Processor Not Supported

Processor not supported by ROM BIOS. The system board does not support the processor.

1803-BIOS Update Needed for Processor This BIOS revision does not support the installed processor. 1804A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration.

Restore the previous memory configuration.

1998Master Boot Record has been lost The previously saved copy of the MBR has been corrupted.

Run Computer Setup and save the MBR of the current bootable disk.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (15/16)


Screen Message 1998Master Boot Record has been changed Probable Cause The current MBR does not match the previously saved copy of the MBR. Step Recommended Action 1 Use extreme caution. The MBR might have been updated due to normal disk maintenance activities (disk manager, fdisk, or format). Replacing the previously saved MBR in such situations can cause data loss. If certain that the MBR change is unintentional and undesired (for example, due to a virus), run Computer Setup and restore the previously saved MBR copy. Otherwise, run Computer Setup and either disable MBR security or save the MBR of the current bootable disk.

Invalid Electronic Serial Number

Electronic serial number has become corrupted.

Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com and run SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, then save changes.

ECC Multiple Bit Error Detected in Memory Module Parity Check 2 ERROR: An unsupported processor is installed. System halted

Chipset has detected more than one bad bit in a 64-bit quadword of the memory array. Parity RAM failure. Unsupported processor detected.

Replace the memory module.

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Run Computer Setup and Diagnostic utilities. Replace the processor.

ERROR: A processor requiring too much Unsupported processor detected. power is installed. System halted ERROR: Mixing processors with different Mixed type processors detected. power requirements. This is not supported. System halted. Invalid electronic serial number Mixing processors with different power requirements. This is not supported. System halted. Incorrect serial number registered in the system. Mixed type processors detected.

Replace the processor.

Replace the processors with matched processors.

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Use the Computer Setup (F10) Utility to reset the serial number. Replace the processors with matched processors.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

POST Codes for xw8200-xw9300, Z400 Workstation (16/16)


Screen Message Probable Cause Step Recommended Action 1 Replace the processors with matched processors. Mixing Two Different Processor Types MP Mixed type processors detected. and DP!!! Network Server Mode Active and No Keyboard Attached Processor initialization fails!!! Keyboard not detected.

Verify that a functioning keyboard is attached to the workstation.

Processor defective.

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Replace the processor. Replace processors with matched processors.

The installed CPUs have different voltage Mixed type processors detected. requirements. This is not supported. System halted. Two processors do not have the same frequency operating ranges!!! Mixed type processors detected.

Replace processors with matched processors.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

xw9300 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs
1.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hard Drives via the BIOS for the xw9300 Workstation
To view all Hard Drives detected by the BIOS:

Enter the BIOS, select Storage, then select Controller Order:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Logical to Physical Hard Drive Mapping for the xw9300


Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

BIOS Hard Drive label: ID00 ID01 ID00

Linux OS Hard Drive label: /dev/sdc /dev/sdb /dev/sda

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Memory Installation: Valid Slot Configuration for the xw9300

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Smartctl: Linux-Based Hard Drive Diagnostic for the xw9300

Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Fan and Temperature Sensors for the xw9300


Open a terminal window, login as root. Load the sensor module by executing modprobe k8temp (if the OS returns Fatal: Module not found, the OS does not contain the driver and will not allow the user to run the sensors utility).

Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Temps First Displayed Temp = CPU 0 Second Displayed Temp = CPU 1 Typical Idle Temps For Room Temp of 71F/22C CPU (Idle) = 43C Max Temp (100% Load) CPU = 70C

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Z400 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs
1.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Detecting Hard Drives via the BIOS for the Z400 Workstation
To view all Hard Drives detected by the BIOS:

Enter the BIOS, select Storage, then select Boot Order:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Smartctl: Linux-Based Hard Drive Diagnostic for the Z400

Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Logical to Physical Hard Drive Mapping for the Z400


Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

BIOS Hard Drive label: ID01 ID00

Linux OS Hard Drive label: /dev/sdb /dev/sda

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

Memory Installation: Valid Slot Configuration for the Z400

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 |

Author: Nicholas Allen

Rev: V2

A Word of Caution when using the HP Insight Diagnostic CD


Please use the HP Insight Diagnostic CD with caution. During a small-scale test it was found that the diagnostic passed 95% of failed components, and properly failed only 5% of these components. Therefore be aware that a failed component will likely pass the diagnostic tests. However, if the diagnostic does in fact fail a component, proceed with confidence that the component has been correctly diagnosed and should be replaced. An additional use for the diagnostic, is to provide a detailed snapshot of the hardware components detected within the system as seen below:

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.