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How to View This Document
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To view the Readme file on the screen in Windows Notepad, maximize
the Notepad window. To print the Readme file, open it in Notepad or
another word processor, and then click Print on the File menu.
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CONTENTS
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4. TROUBLESHOOTING
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Part 1: MICROSOFT OUTLOOK EXPRESS
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To read e-mail with Outlook Express, you must be using a mail system
that uses SMTP and POP3 or IMAP protocols. If you don't know whether
your e-mail system supports Outlook Express, contact your administrator
or your Internet service provider and ask if they support POP3 or IMAP
mail clients.
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Part 2: NEW FEATURES IN THIS RELEASE
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- Contacts pane.
The contacts in your Windows Address Book are now visible in the main
Outlook Express window.
- Multiple signatures.
You can create an unlimited number of signatures, and each signature
can be associated with one or more mail or news accounts.
- Stationery wizard.
It's now even easier to customize HTML stationery, including setting up
margins, fonts, background images, and colors.
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Part 3: KNOWN ISSUES IN THIS RELEASE
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- The Identity Manager provides an easy way to group user settings and
change users across applications, but it does not provide security for
messages, application settings, and digital certificates. If you need
stronger security, you should use Windows logon profiles to manage
user settings.
- When importing contacts into Microsoft Phone, the contacts show up in Phone
but not in the Windows Address Book. The workaround is to click on the File
menu in Outlook Express, then click Import, and run through the import
again. Then the contacts will show up in the Address Book.
- In order for Outlook Express to work on a dual-boot machine, you must install
the same version of Outlook Express on both operating systems.
- If you were using the PGP plug-in to Outlook Express 4, you must uninstall it
before installing Outlook 5. If you installed Outlook Express 5 before
uninstalling the PGP plug-in, Outlook Express 5 will not start. To
fix, uninstall Outlook Express 5, uninstall the PGP plug-in from the Add/Remove
Programs Control Panel, and then install Outlook Express 5.
- You cannot use Outlook Express to access your e-mail account with
any of the following services: MS Mail, cc:Mail, CompuServe, America
Online (AOL), or Microsoft Exchange Server prior to version 5.
- You will not be able to see embedded objects or images sent from
people using Microsoft Outlook, Microsoft Exchange, or Windows
Messaging. File attachments work fine, however.
- The View filter "Show Replies to my Messages" only shows message conversations
for which you were the author of the original post. Replies to your
replies will not be visible.
- If the option is set to encrypt all outgoing messages, any rules with the action
"Forward" in them will not be executed.
- HTTP mail accounts do not support folder names that contain a forward slash
("/").
If a folder name on an HTTP account contains this character, use a Web browser
such
as Internet Explorer to access your account and rename the folder. Hotmail
accounts
can be accessed at http://www.hotmail.com/.
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Part 4: TROUBLESHOOTING
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- If you are unable to send or receive mail, make sure of the following:
1. The TCP/IP protocol is installed on your computer.
2. All cables are properly connected to your computer, modem, or LAN.
3. You have a PPP or SLIP account with your Internet service
provider.
4. Your Internet service provider or LAN server supports POP3 or
IMAP and SMTP.
5. Your modem communication parameters (baud rate and type of
protocol) are set correctly.
- If you are unable to read or post news, make sure that you use an account
name and password for a news server only if it requires them. If you use
an account name and password and they are not required, you will not be able
to connect to the news server.
http://support.microsoft.com/support/ie/outlookexpress/win32/
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Part 5: TIPS AND TRICKS
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- To look up a person's e-mail address when sending mail, use the Check
Names command, available on the Tools menu or on the New Message toolbar.
The name will become underlined when the associated address is found.
- You can resize the preview pane or the message list by dragging the
divider between the preview pane and the message list.
- You can change how the preview pane splits, or turn it off entirely,
by clicking the View menu, clicking Layout, and then changing the options
in the dialog box.
- To view the e-mail address of someone who has sent you a message,
double-click the message to open it, then double-click the author's
name in the From field. You can also add this person to your Address
Book by right-clicking the name, and then clicking Add To Address
Book.
- In mail, you can leave a copy of your messages on the server. To set
this option, on the Tools menu, click Accounts. Select the mail account
you want to modify, and then click Properties. Click the Advanced tab,
and then check the Leave A Copy Of Messages On Server check box.
- You can search for newsgroups that contain specific words in their
names. To do this:
You can also search newsgroup descriptions. If you cannot see the
descriptions, on the Tools menu click Accounts. Select the news account
you want to modify, click Properties, and then click the Advanced tab.
Next, check the Use Newsgroup Descriptions check box.� Click the Tools
menu again, and then click Newsgroups. In the Newsgroups window, click
the "Reset List" button.
- To reorder columns, you can drag and drop column headings. Columns
can be resized by dragging the right edge of the column header.
- To hang up, choose Work Offline from the File menu and click Yes when
asked if you want to hang up.
- To check for new messages at start up, enable the option to "Send and
receive messages every X minutes" on the General tab in Options and make
sure that each account you want to check has the option to "Include this
account in Send and Receive All" enabled on the General tab in the
Properties of each account. The option "At Start up, ask me if I would
like to connect" only initiates a connection. It does not check for mail.
- The Dial-up Connection option "At Start up, ask me if I would like to
connect" will always prompt you to dial a modem at start up even if a
LAN connection exists. If you primarily use LAN, turn off this option.
- If you are running Outlook Express on Windows NT and you need to add
support for a different language, double-click the Keyboard icon in
Control Panel, and then click Add. Follow the instructions on your
screen. This installs the appropriate NLS (National Language
Support) files. You do not have to use the associated keyboard
layout.
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Part 6: SUPPORT FOR MICROSOFT OUTLOOK EXPRESS
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- news://msnews.microsoft.com/microsoft.public.inetexplorer.ie5beta.OutlookExpress