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Business Victory Package - Q1 2013

Speed

Step 1: Select Data Speed


(Required)

Pro 100 - 100M/5M Pro50 - 50M/5M Essentials30 - 30M/4M

Includes 10 Desktop Security Licenses, Basic Hosting and 1 Static IP Includes 10 Desktop Security Licenses, Basic Hosting and 1 Static IP Includes 5 Desktop Security Licenses and Basic Hosting

$180.00 $100.00 $55.00


CBI Upsell Opportunities

MIR Wireless MS Exchange Mailboxes Upgraded Hosting Managed Security

$10 $7+ $17+ $50+

Business Lines (Unlimited Local Calling) First Line Complete Advanced Complete Advanced Basic Complete Advanced Basic Line only
1 Line + Complete 1 Line + Advanced 1 Line + Complete 1 Line + Advanced 1 Line + Basic (no ULD) 1 Line + Complete 1 Line + Advanced 1 Line + Basic (no ULD) 1 Line (no ULD)

Step 2: Select Phone Package


(Required)

Second Line

Line 3 or greater

ULD $52.95 $46.95 $52.95 $46.95 $23.98 $52.95 $46.95 $23.98 $18.99

1,000 Min $70.97 $64.97 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

Phone Upsell Opportunities

Voicemail $5 Toll Free $2 Remote Number Forwarding $15 Auto Attendant $15 Alternative Number $5 ULD (Line 2 Basic or Line 3+) or minute packages greater than 1,000 minutes

Additional Fees (not included in business MTA Lease Fee $0.60 per line
line rate)

End User Common Line (EUCL) $6.50 per line

Step 3: Make it a Triple Play! One Time Fees


Public/ Private View Triple Play

TV
Basic and Expanded Basic (rate includes 1 SD receiver)

$40.00

TV Upsell Opportunities

$40 Video Requires minimum phone LD package of 1,000 minutes or ULD

HD Receiver Digital Tiers Music Choice

$13 (additional) $5 each $26.96

Hospitality Video Available at Rate Card Standard Installation $99 per customer account and/or location
Standard installation assumes incremental construction costs are unnecessary.

Free Install Opportunity

Free standard installation with upgrade to Pro50 or Pro100 data speed package
(and minimum of 1,000 min LD package or ULD)

Package 100M/5M 50M/5M 30M/4M

1 Line + Complete Features + ULD Double Play Triple Play $232.95 $272.95 $152.95 $192.95 $107.95 $147.95

Business Victory Package Pricing (example with ULD) 1 Line + Advanced Features + ULD Double Play Triple Play $226.95 $266.95 $146.95 $186.95 $101.95 $141.95

Installation $0.00 $0.00 $99.00

Package rates do NOT include MTA or EUCL for phone

Package Requirements and Considerations:

No term commitment Standard Installation will be applied equally across each Line of Business (Double Play = $49.50/per LOB, Triple Play = $33/per LOB) Charter Business Partners - Phone it in: (888) 362-4802

Standard Installation:
Standard Installation $99 per customer account and/or location Free Standard Installation with upgrade to 50M/5M or 100M/5M data speed (double or triple play) and minimum of 1,000 min LD package or ULD Free Standard Installation with upgrade to 50M/5M or 100M/5M data speed for existing customers adding new data service

CBI:
Includes cable modem router Upgrade speed package to Pro50 for only $45 more - receive additional 5 desktop security licenses, 1 static IP and free standard installation Upgrade speed package to Pro100 for only $125 more - receive additional 5 desktop security licenses, 1 static IP and free standard installation $10 annual domain fee applies, unless hosting package is declined

CB Phone:
MTA Lease Fee and EUCL are NOT included in phone rate Upgrade first line from Advanced to Complete Package for only $6 more First line: includes choice of Complete or Advanced Feature package with ULD Second line: includes choice of Complete or Advanced Feature package with ULD, or Basic Feature Package (ULD optional) Third line or greater: may be any combination of phone line, feature package or ULD

CB TV:
Add Digital TV for only $40 (with minimum phone LD package of 1,000 min or ULD) TV package includes expanded basic and 1 SD receiver Upgrade to HD Receiver for only $13 more Discount price available only to Private or Public View customers

Charter Communications Confidential

Rates effective 12/22/2012 (revised: 02/01/2013)

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Charter Business Phone Plus


USE THIS RATE CARD FOR SMALL BUSINESS CUSTOMERS ONLY 1. The business operates in a single location. 2. The business is NOT classified as a hospitality, MDU or bulk account. 3. The business employs between 1 and 99 employees. 4. The business requires coaxial cable services from Charter Business.

Phone rates and fees are regulated and tariffed. Rates cannot be changed or discounted. Bundled Phone (Unlimited Local Calling)
Prices are per month except for one-time installation fees
ULD 20,000 Min 10,000 Min 5,000 Min 2,500 Min 1,000 Min 600 Min 300 Min 100 Min

First Line

Complete Advanced Complete

1 Line + Complete Features + LD 1 Line + Advanced Features + LD 1 Line + Complete Features + LD 1 Line + Advanced Features + LD 1 Line + Basic Features + LD* 1 Line + Complete Features + LD 1 Line + Advanced Features + LD 1 Line + Basic Features + LD* 1 Line + LD*

$52.95 $46.95 $52.95 $46.95 $23.98* $52.95 $46.95 $23.98* $18.99*

$484.98 $478.98 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$322.98 $316.98 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$196.98 $190.98 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$123.18 $117.18 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$70.97 $64.97 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$59.26 $53.26 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$48.47 $42.47 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

$40.36 $34.36 $34.98 $28.98 $23.98 $34.98 $28.98 $23.98 $18.99

Second Line Advanced Basic Complete Line 3 or greater Advanced Basic Line only

* Does not include ULD (default LD $0.07/min). ULD available for additional fee.

Phone Only Rates (Unlimited Local Calling)


Prices are per month except for one-time installation fees
ULD 20,000 Min 10,000 Min 5,000 Min 2,500 Min 1,000 Min 600 Min 300 Min 100 Min

First Line

Complete Advanced Complete

1 Line + Complete Features + LD 1 Line + Advanced Features + LD 1 Line + Complete Features + LD 1 Line + Advanced Features + LD 1 Line + Basic Features + LD* 1 Line + Complete Features + LD 1 Line + Advanced Features + LD 1 Line + Basic Features + LD* 1 Line + LD*

$62.73 $56.06 $62.73 $56.06 $30.53* $62.73 $56.06 $30.53* $24.99*

$542.76 $536.09 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$362.76 $356.09 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$222.76 $216.09 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$140.76 $134.09 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$82.75 $76.08 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$69.74 $63.07 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$57.75 $51.08 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

$48.74 $42.07 $42.76 $36.09 $30.53 $42.76 $36.09 $30.53 $24.99

Second Line Advanced Basic Complete Line 3 or greater Advanced Basic Line only

* Does not include ULD (default LD $0.07/min). ULD available for additional fee.

Additional Fees (not included in phone rate) MTA Lease Fee $0.60 per line End User Common Line (EUCL) $6.50 per line Standard Installation Fee (one time) $99 per customer account and/or location Existing Data or Video Customer adding minimun 2 phone lines - No Installation Fee
Standard installation assumes incremental construction costs are unnecessary.

Sell On Yellow Double Play/Triple Play: Any LOB Configuration Phone Only: 2 line minimum (1st line must contain Complete or Advanced package, 2nd line must contaiin Complete, Advanced or Basic package) Long-Distance Pricing (Basic or Line only) LD Packages LD Default Unlimited LD (per line) Interstate/Intrastate Split
Long Distance Pricing Interstate 44.3%; Intrastate 55.7% Long Distance Pricing Interstate 44.3%; Intrastate 55.7%

Phone Only Rate $0.07 per minute $19.97

Phone Bundle Rate $0.07 per minute $17.97

Charter Business Phone Unlimited Long Distance applies to calls within the U.S. (including Alaska and Hawaii), Puerto Rico and Canada. International calling is not included with this plan. Auto-dialing (including automatic outbound dialing systems or call distribution systems), broadcast fax, long distance internet or intranet access, call center and certain switching applications are not included.

Toll-Free / 800 Service Basic Toll Free Service Toll-Free Coax Enhanced Features Monthly Fee $2.00
$15.00 $15.00 $15.00 $15.00 $15.00 $5.00 $15.00 $20.00

Long Distance Charges


included in LD Minute packages or default $0.07/min for inbound calls

Price per month

Installation Fee
$50.00 $50.00 $50.00 $50.00 $50.00 $25.00 $50.00 $20.00

Change Fee
$50.00 $50.00 $50.00 $50.00 $50.00 $25.00 $0.00 $0.00

Fee per Use


$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $1.79

Day of Week Routing Day of Year Routing Holiday Routing Percent Allocation Time of Day Routing Point of Origin Routing Call Referral Recording Toll-Free Directory Listing and Directory Assistance

Charter Communications Confidential

Rates effective 12/22/2012 (Last Revision 02/01/2013)

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Charter Business Phone Plus


Phone Features
Online Feature Management Extension Dialing Call Blocking Call Logs Forwarding Not Reachable Phone Lists Caller ID Do Not Disturb Forwarding No Answer/ Busy Hunting/ Rollover Call Waiting Selective Call Acceptance/Rejection Forwarding Always/Selective Transfer Hold 3-Way Speed Dial Last Number Redial Repeat Dial/Auto Callback Call Return ($0.90/use) Simultaneous Ring/Sequential Ring Call Notify Remote Office Call Manager Directed Call Pickup Priority Alert/Ringing Voicemail Individual* Hunt Group Voicemail* Fax to Email Alternative Number Remote Number Forwarding Auto Attendant Private Number Additional Listing Call Trace Season Suspension (3, 4, 5 or 6 months) Additional new phone jack Reconfigure an existing jack
*includes Voicemail to Email

Monthly Rate

Phone Features Add-On Features

Basic

Advanced

Complete

$5.00 $5.00 $10.00 $5.00 $15.00 ($25 install) $15.00 $5.00 $5.00 $20.00/use $10.00 $30 each $30 each

Phone Jacks

Charter Business Phone Plus Services A la Carte Business Phone Line (Unlimited Local Calling) Business Access Lines Feature Package add-on
Default LD $0.07/min unless LD package added to line (does not include MTA or EUCL) MN, TN, CA, MO - Unlimited Local Calling

Phone Only Rate $24.99

Phone Bundle Rate $18.99

$34.99 $17.77 $15.99 $11.10 $9.99 $5.54 $4.99 $99 per customer sale $0.60 per line $6.50 per line Phone Only Rate Bundle Rate $0.07 per minute $5.98 $5.38 $14.99 $13.49 $26.98 $24.28 $39.99 $35.99 $98.00 $88.20 $180.00 $162.00 $320.00 $288.00 $500.00 $450.00 $19.97 $17.97

Complete Feature Package Advanced Feature Package Basic Feature Package Standard Installation Fee (one time) Additional Fees (not included in phone rate) MTA Lease Fee End User Common Line (EUCL) In- Package LD Rate Overage LD Package add-on Phone Only Phone Bundle (no discounts) LD Default $0.070/min $0.070/min $0.070/min 100-minuted LD (per account) $0.060/min $0.054/min $0.060/min 300-minuted LD (per account) $0.050/min $0.045/min $0.050/min 600-minuted LD (per account) $0.045/min $0.040/min $0.045/min 1,000-minuted LD (per account) $0.040/min $0.036/min $0.040/min 2,500-minuted LD (per account) $0.039/min $0.035/min $0.035/min 5,000-minuted LD (per account) $0.036/min $0.032/min $0.030/min 10,000-minuted LD (per account) $0.032/min $0.029/min $0.027/min 20,000-minuted LD (per account) $0.025/min $0.023/min $0.021/min Unlimited LD (per line) n/a n/a n/a

Charter Communications Confidential

Rates effective 12/22/2012 (Last Revision 02/01/2013)

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Charter Business Internet


Prices are per month except for one-time installation fees Speed CBI Only Rate CBI Bundle Rate

Pro 100 - 100M/5M Pro50 - 50M/5M Essentials30 - 30M/4M Non Standard Speeds
Includes cable modem router

Includes 10 Desktop Security Licenses, Basic Hosting and 1 Static IP Includes 10 Desktop Security Licenses, Basic Hosting and 1 Static IP Includes 5 Desktop Security Licenses and Basic Hosting 25M/3M (non-Docsis 3 areas only), or 5M/512K (T-1 area only)

$200.00 $115.00 $65.00 $65.00

$180.00 $100.00 $55.00 $55.00

Standard Installation Fee (one time) $99 per customer account and/or location
Standard installation assumes incremental construction costs are unnecessary.

Sell on Yellow Double Play/Triple Play: Any Line of Business (LOB) Configuration Data Only: Minimum speed of 50M or higher Hosting Hosting Features
Multiple websites with different content require multiple hosting packages. Additional domain fee(s) will apply.

Basic Included
$10.00/year 10 250MB 1000MB 50GB Included 5 N/A

Advanced $17.00/month
$10.00/year 20 250MB 2000MB 100GB Included 10 10

Premium $32.00/month
$10.00/year 40 250MB 4000MB 200GB Included 20 20

Domain Registration/ Transfer Fee POPIMAP Mailboxes with OWA Mailbox Size Web Storage Web Transfer Bandwidth SiteBuilder Sites FTP Accounts MySQL (# of databases)

Hosting Additional Services


Additional 10 POP/IMAP Mailboxes with OWA (250MB) Additional 1000MB Web Storage Additional Domain Names

Basic
N/A N/A $10.00/year

Advanced
N/A N/A $10.00/year

Premium
$10.00 $8.00 $10.00/year

Hosting Overage Charges


Web Transfer Bandwidth 1GB (over package limit)

Basic
$0.50

Advanced
$0.50

Premium
$0.50

Microsoft Exchange Mailboxes

Ancillary Services Mailbox Type


Standard Professional

Mailbox Quota 1GB 2GB Rate $10.00

Rate $7.00 $10.00

Microsoft Exchange Mailboxes

Includes: Outlook Web Access (OWA) Outlooik Access (MAPI) ActiveSyne Outlook 2007 (client) (No additional installation fee for MIR wireless) Includes 1 Static IP

Managed Internet Router - Wireless

MIR Wireless

Charter Business Desktop Security


Charter Business For customers upgrading to licenses beyond what is

Desktop Security provided in speed package


Charter Business Managed Security
Charter Business

Licenses up to 3 + portal up to 5 + portal up to 10 + portal up to 20 + portal up to 50 + portal Device FortiGate-80c FortiGate-100D 3-Day ($5/GB) $10.00 N/A N/A N/A N/A N/A N/A N/A $8 per GB

Devices 3 5 10 20 50 Speed 30M/4M or 50M/5M 100M/5M 7-Day ($7/GB) N/A $35.00 $70.00 $140.00 $280.00 $420.00 $560.00 $700.00 $10 per GB

Rate $5.00 $8.00 $15.00 $25.00 $50.00 Rate $50.00 $125.00 30-Day ($12/GB) N/A $60.00 $120.00 $240.00 $480.00 $720.00 $960.00 $1,200.00 $15 per GB

Managed Security

Includes: 1 Static IP and unlimited VPN clients

Charter Business Backup

Size
2GB 5GB 10GB 20GB 40GB 60GB 80GB 100GB Overage Charge

One-time Standard

Charter Business Installation:

Backup 6-10 devices $125


11+ devices $250

1-5 devices $65

IP Options IP Options

Packages
1 static-routed subnet/30 5-pack static-routed subnet/29 13-pack static-routed subnet/28

Rate
$10.00 $20.00 $40.00

Charter Communications Confidential

Rates effective 12/22/2012 (Last Revision 02/01/2013)

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Charter Business TV
Customer Type Definitions: Public View: Service provided in areas accessible by the public (examples include waiting rooms, lobbies, common areas, etc.) Private View: Services provided in areas not accessible to the public (examples include break rooms, back offices, etc.) Hospitality: Subscriber is either licensed to service alcohol on premises or otherwise derives 80% or more of its revenue from entry fees and/or the sale of food or beverages (examples include bars, restaurants, clubs, etc.)

Prices are per month except for one-time installation fees Public/ Private TV Public View
Basic and Expanded Basic (requires min 1 digital receiver, not included in rate) Basic and Expanded Basic (requires min 1 digital receiver, not included in rate)

TV Only Rate

TV Bundle Rate

$80.00

$72.00

Private View

$59.99

$53.99

Hospitality TV Estimated Viewing Area/Audience (based on fire code occupancy) 1 to 50 51 to 100 101 to 150 151 to 200 Basic and Expanded Basic
(requires min 1 digital receiver, not included in rate)

201 to 300 $125.99

$111.49

$114.99

$117.99

$121.99

Regional Sports Network Sports View

$52.50 $89.00

Hospitality Ancillary Services $65.00 $90.00 $119.00 $179.00

$115.00 $239.00

$140.00 $289.00

Standard Installation Fee (one time) $99 per customer account and/or location
Standard installation assumes incremental construction costs are unnecessary.

Sell on Yellow Double Play/Triple Play: Any Line of Business (LOB) Configuration TV Only: Not Available Music Service (Digital Receiver not included) Music Only $29.95 $29.95 $39.95 $49.95 Ancillary Services Digital Tiers Digital View Digital View Plus Latino View Faith View Sports View HD Ultra View Premium/ DVR Service Premium ZeeTV ARM (Armenian) premium package HD DVR DVR Service Equipment Standard Definition Digital Receiver High Definition Digital Receiver - primary High Definition Digital Receiver - additional Cable Card Additional Outlet Additional Outlet/Demarcation Additional Outlet/Demarcation Installation Public $5.00 $5.00 $5.00 $5.00 $5.00 $5.00 Public N/A $29.95 $30.00 N/A N/A Public $7.00 each $20.00 $9.95 each $2.00 each Public $5.00/mo $30/one time Private $5.00 $5.00 $5.00 $5.00 $5.00 $5.00 Private $15.00 each $29.95 $30.00 $7.00 each $15.00 each Private $7.00 each $20.00 $9.95 each $2.00 each Private $5.00/mo $30/one time Hospitality $5.00 $5.00 $5.00 $5.00 $89-$289 $5.00 Hospitality N/A $29.95 $30.00 N/A N/A Hospitality $7.00 each $20.00 $9.95 each $2.00 each Hospitality $5.00/mo $30/one time

Area/ Rate Non-Retail Up to 1,500 square feet of retail space 1,501-5,000 square feet of retail space Over 5,000 square feet of retail space

Bundle Rate $26.96 $26.96 $35.96 $44.96

Charter Communications Confidential

Rates effective 12/22/2012 (Last Revision 02/01/2013)

Page 5

Post Installation Fees


Phone - Post Initial Installation Service dispatch/ move or transfer fee - customer caused incidents Additional line to an existing active account Additional new phone jack (add one-time service dispatch fee) Reconfigure an existing jack (add one-time service dispatch fee) Non-pay reconnection (add one-time service dispatch fee if physical connectivity) Reconnection from voluntary disconnect (add one-time service dispatch fee if physical connectivity) Directory listing change (per listing) Extended Referral Message (extends disconnect referral from 30 to 60 days, per number, no dispatch fee) Telephone number change (add one-time service dispatch fee, except host-to-host number change) Repair maintenance (Regular: Mon to Sat 8am-8pm) - customer caused incidents Repair maintenance (Overtime: Mon to Sat 8pm-8am) - customer caused incidents Repair maintenance (Premium: Sundays and holidays) - customer caused incidents CBI - Post Initial Installation Service dispatch/ move or transfer fee - customer caused incidents Reconfigure an existing demarcation (add one-time service dispatch fee) Reconnection (add one-time service dispatch fee if physical connectivity/hard disconnect) Non-Bulk TV - Post Initial Installation Service dispatch/ move or transfer fee - customer caused incidents Additional new outlet or demarcation (add one-time service dispatch fee) Reconfigure an existing outlet or demarcation (add one-time service dispatch fee) Reconnection (add one-time service dispatch fee if physical connectivity/hard disconnect) $45 $30 each $30 each $30 each $45 $30 each $30 each $45 $0.00 $30 each $30 each $30 $30 $10 each $2 each $20 each $115 per visit $175 per visit $230 per visit

Partners - For More Information, Contact:


Channel Sales Manager (CSM)
Cathy Banks John Dee Jeff Fields Scott Kimmelman TBD - (contact Jeff Leshin) Iris Martell Dusty Newkirk Robert Perduyn Terri Radulski Jan Russell Paul Weber

Phone
(636) (203) (678) (865) (480) (248) (503) (817) (864) (626) (608) 387-6572 304-4042 332-8738 599-5163 216-8266 410-4629 410-4365 298-3586 434-2662 430-3474 220-5806

State
IA, KS, MO, NE CT, DE, ME, MA, NH, NJ, NY, PA, RI, VT FL, GA IN, KY, TN, WV AL, LA, MS IL, MI, OH AK, ID, MT, OR, WA, WY AR, AZ, CO, NV, NM, OK, TX, UT MD, NC, SC, VA CA MN, ND, SD, WI

Phone it in!

(888) 362-4802

Charter Communications Confidential

Rates effective 12/22/2012 (Last Revision 02/01/2013)

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