Ashish Kumar Verma

Current address:

F-97 Katwaria sarai, New Dehli- 110016 Contact no: +918130553053

email:ashishverma0014@gmail.com
Profile: 3 years Polytechnic Diploma in computer science. I am a workaholic person and would like to reach the zenith of success in life.

Values & Believes: I believe that dedication, determination, discipline, sincerity, hard work, loyalty are the key words for success.

Key Knowledge:

Knowledge of Vendor Coordination, Engineer Coordination, etc.

Work Experience (Feb 2012 to Till Date) Innovative Design Tech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies. Designation: IT Service Desk Client: Bill Desk India Pvt Ltd Responsibility: As a Service Desk Manage 275+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendors product like HP, Dell and Compaq. Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Prioritizing and follow up of the call till closure. Updated customers/ users on the progress of the tickets and closed the tickets with user confirmation. Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction. Troubleshooting: Desktop, Laptop Hardware, Windows Related Issues Issue, Shared Printer and Network related issues. Knowledge In: Installation of Windows XP pro, Windows Vista and Windows 7, Printer setting and Configuration. In Mailing MS Outlook, Outlook Express Configuration, Backup and Restore Process.

Technical Skill: Knowledge of Desktop / Network Hardware Components Installation, Up gradation and Troubleshooting. Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop). Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and Win7 Etc.) Fault finding & trouble shooting of Monitor, SMPS, and Mother Board. Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers Network devices- Repeater, Hub, and Switches & Routers etc.

Academic Profile: Course/class

College/School Mangalayatan University

University/Board Mangalayatan University C.B.S.E. board

3 Years Polytechnic Diploma (Computer Science) 10th class

Professional Training

Year Passed 2010

% or Grade 61.07

S.V.M. School

2007

58.4

Infrastructure Management Service Purple Leap, Bangalore Training Coverage: CCNA& installation of window server 2008 Business skills training Group discussion skills, communication skills, self-assertiveness skills.

My Strengths: Creative thinking Good communication skills Believer in success through teamwork Leading by example Hobbies and Extra Curricular Activities Listen to music when I am getting bored with my work. Internet Surfing. Personal Information: Fathers Name: Date of Birth: Marital Status: Languages known: Permanent Address:

Mr. Arun Kumar Verma 21-April-1992 Unmarried English, Hindi 5/133, D1 Darshan Vihar Colony, O.p.p. Vardan Mandap G.T. Road, Aligarh (u.p.) 202001

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date: Place: New Delhi
(

Ashish Kumar Verma)