Of00te600us 03

Alcatel-Lucent Office
Communication Solutions
Certified Advanced Level 1
PART 1/2
PARTICIPANTS GUIDE
Alcatel-Lucent University
This document has no contractual value and may be changed or withdrawn
at any time by Alcatel-Lucent.
REF. OF00TE600US
Issue 03
This product includes software. Its use may be subject to legislation concerning computer technology,
databases and civil liberties (in case of France see the law N 7817 dated 6 january1978).
Alcatel-Lucent Office Communication Solutions

Technical Training Offer
1 | Presentation Title | Month 2006
All Rights Reserved Alcatel-Lucent 2006, #####

Legend
OFFICE CERTIFIED ADVANCED
represents training courses involved in ACSE certification
represents training courses involved in other product certification
represents training courses that are not involved in
certification program
represents a prerequisite training courses that are not involved in
certification program
I = x h stands for Individual learning, in hours
C = x d stands for Classroom learning, in days
V = x d stands for Virtual learning, in days

Newcomers
VALUE ADDED OPTIONS
Starter & Accounting

OmniVista 4760
PIMPhony
ECS Expert
OTCC Office
Internet
On Site Mobility
SOLUTION BASED OPTIONS
VoWLAN
Duration: I = 6 h and C = 10 d
ALU Office Communication Solutions
OmniAccess
Hotel
WLAN
Certified Advanced
VoIP & Multi-Site

Network
Level 2
OmniStack
LS 6200
Certified Advanced
Level 1
PRERIQUISITES
Basic Telephony
Network
Network Security
Knowledge
Essentials

Solution Based Options
SOLUTION BASED OPTIONS

Duration: I = 6 h and C = 10 d

Certified Advanced
Solution overview
Level 1
OmniPCX Office
OF00TE600
Extended Communication Server
OmniStack LS 6200
OmniAccess 4300
OmniPCX Office installation
OmniPCX Office hardware Description
Telephone start up & management
Save and restore the OmniPCX Office
database
C=5d
I=2h
Certified Advanced C = 5 d
Level 2
I=4h
OF00TE601

Multiple Automated Attendant
Public SIP trunking
Software installation(Lola)
Installation
Virtual Desk
Mobile Virtual Desktop
Internet access
OmniStack LS 6200 installation

Value Added Options 1/2
VALUE ADDED OPTIONS

Hotel
Advanced features
OHL Link
ECS Expert
Web site
Database
VPN
DNS advanced management
Maintenance
Logs study
Internet
Shared Internet access
Manage
VPN
Proxy
Firewall
Hotel
I=3h
OF00WB602
ECS Expert
OF00TE606
OF00WB605
C=3d
C=2d
OmniTouch Contact Center Office

Installation & agent management
Supervision tool
Statistics & troubleshooting
I=6h
OmniTouch Contact
C=1d
OF00TE603
Internet
VoIP & Multi-site
VoIP & Multi-Site

Voice over IP
Multi-site management
Network services
Private SIP trunking
Center Office
OF00TE607
I=8h
V=2d
PIMPhony
C=2d
OF00TE608
PIMPhony
Overview & topology
Advanced setup
Visual mailbox
Customer database integration

Value Added Options 2/2
VALUE ADDED OPTIONS

On-site mobility Voice over WLAN
WLAN architecture overview
Spectralink/ PCX interoperability
PCX management
WLAN extension
OmniVista Starter & Accounting

4760 client and server setup in
simplified mode
PCX registration in the technical
directory
Put the accounting into service
Carrier configuration
Reports
Database save & restore
On site mobility
Voice over WLAN
OmniAccess
V=1d
WLAN
OF00WB430
DT00TE431
OmniVista
OmniStack LS
Starter & Accounting

4760TE800
I = 13 h
C=5d
6200
C=4d
C=2d
DT00TE840
Alcatel-Lucent OmniAccess WLAN

Product Line and Features
Alcatel-Lucent WLAN System
Administration
WLAN Planning/Design
Roles and Firewall
OmniStack LS 6200
Product Overview
System Administration
Layer 2 Features
Quality of Service
Security
System Maintenance

From ACFE/ACSE OmniPCX Office R5 to ACSE Office Certified Advanced
OmniPCX Office
Upgrade R5 to R6
Extended Communication
ACFE/ACSE OmniPCX Office R5
Server
ACSE Office Certified Advanced
OmniStack introduction
Upgrade
R5.1 to R6
I=1h
C=2d
OF00TE611
Upgrade R5.1 to R6
OmniPCX Office
New hardware equipment
New services
SIP enhancements
MAA
Applications ergonomics
OmniStack
OmniStack LS 6200 description
ECS Installation &

administration
I=1h
C=3d
OF00TE613
ECS Installation & administration

Overview, startup
LAN& DHCP,
Directory
Virtual desktop
OmniPCX Office integration
DNS, FTP, Firewall, Proxy, printing server
OmniPCX Office advanced configuration

From ACFE Office Certified Standard to ACSE Office Certified Advanced
Certified Advanced
Basic level
Certified Advanced
ACFE Office Certified Standard
ACSE Office Certified Advanced
Level 2
Certified Advanced Basic Level
Voicemail & Groups
Trunk groups (ISDN, Analogue)
Accounting
ARS
Outgoing and incoming calls services
Certified Advanced
Basic level
C=4d
OF00TE614
Certified Advanced C = 5 d
Level 2
I=4h
OF00TE601

Multiple Automated Attendant
Public SIP trunking
Software installation(Lola)
Installation
Virtual Desk
Mobile Virtual Desktop
Internet access

TAP-Lab offer
TAP-Lab Office Communication Solutions
TAP-Lab Office
Communication
Solutions
OF00TA0A6
C=2d
Implement phone facilities, configure

users accounts and groups, configure
advanced features by OMC
Configure the voice mail enhancements
Manage advanced DECT parameters
Implement LAN server features
Configure the proxy, RAS, VPN,
firewall, file server,
Intranet server
Use the e-mail enhancements
Use the LOLA loading tool
Implement VoIP, H323 and SIP
Detect management related failures,
use statistics and alarms, use network
maintenance command
OmniTouch Call Center Office
Configure Extended Communication
Server services :
DNS, FTP, Firewall
Printing server
Proxy
Integrate the Extended communication
Server with OmniPCX Office
Audience
Engineers in charge of installation,
configuration & maintenance
of complex solutions

Certification Offer
ACSE Office
Certified
Advanced
C=1d
OF00TC0C9
In classroom
(MCQ-60 Questions + LAB)
www.alcatel-lucent.com

REFERENCE
OF00TE600US
DURATION
DELIVERY LANGUAGE
Cer tification level
English (course material in English)
METHODS
2
hours
days
Virtual self-paced training on the computer. 2 hours before c -learning

Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office
OBJECTIVES
At the end of the course, the participant will be able to:
Describe an Alcatel-Lucent Office Communication Solutions

Install and configure the voice services of the Alcatel-Lucent OmniPCX Office:
o Hardware & Terminals
o Voicemail & Groups
o PIMPhony
o Trunk groups (ISDN, Analogue)
o Accounting
o ARS
o Outgoing and incoming calls services
o Database saving and restoration
o Remote management and maintenance access
PREREQUISITES
To have attended the Basic Telephony training course (Ref.: FG00TE082US) or to prove equivalent
knowledge
REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).
For v-learning only

Access to the Internet with 8 KBytes/s available bandwidth per participant.
Internet Explorer version 5.5 or better. Virtual Microsoft Java Machine (MSJVM).
All Rights Reserved 2007, Alcatel-Lucent University

PROGRAM DESCRIPTION
Phase 1: i-learning
2 hours
Describe the Office Communication Solutions Suite:

o Alcatel-Lucent OmniPCX Office
o Alcatel-Lucent Extended Communication Server
o Alcatel-Lucent OmniAccess 4300
o Alcatel-Lucent OmniStack 6200
Alcatel-Lucent OmniPCX Office:
Describe the services and the environment:
o
o
o
o
o
Environment
Daily phone features and associated vocabulary
Mobility overview
Voicemail overview
PIMPhony overview
Describe the hardware:

o Racks
o Racks power supply
o OmniPCX Office Compact unit
o CPU boards
o Interface boards
o Daughter boards
Describe the terminals:
o Reflexes sets range
o 8 & 9 Series sets range
o DECT sets
o Add-on modules
o Optional plugware
Describe the management tool OMC:
o Role
o Environment
Describe the installation Wizards

Phase 2: c-learning
5 days
Use the management tool OMC

Describe the configuration Wizards and their objectives
Describe and use the modification Wizards
Start and stop the system
Use the installation Wizards
Modify the IP address of the OmniPCX Office
Describe and manage a DECT system
Register DECT handset
Describe and install IP terminals
Describe and install PIMPhony
Describe and manage the groups:
o
o
o
o
Hunting group
Pick-up group
Broadcast group
Manager / Secretary group
Describe and configure the dialing plans and the associated services:
o
o
o
o
o
Internal dialing plan

Public dialing plan
Private dialing plan
Services in communication
Installation number
Describe and manage the subscribers features:

o Keys
o Sets profiles
o Dynamic routing
o Personal speed dialing
o Features rights
Describe and configure a Multiset configuration
Describe and customize the voicemail application
Describe and manage the personal assistant
Save and restore the database
Download the software licenses
Describe and configure the OMC remote access
Describe and configure the internal accounting (IP and V24)

Describe and manage the incoming calls services:
o OP groups and time ranges
o Call distribution
o Pre-announcement
o OP group forwarding
Describe and manage the messages
Describe and manage the outgoing call services:
o
o
o
o
o
Trunk groups
Traffic sharing
Baring
Collective directory
Trunk allocation
Describe and manage the 6-party conference

Describe and manage the resource keys
Describe and manage the ARS service:
o Internal ARS
o ARS simple multi-carrier
Describe and manage the Multi Company configuration
Describe and use the Noteworthy addresses
Describe and use the tools PHD relay and WebDiag

toc.doc
DOCUMENT CHANGES
Issue
Date
Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1
01
04/07
File reference: OF00TE600US
02
07/07
03
08/07
Issue
Date
GENERAL SUMMARY
PART 1
CORE CURRICULUM AND CATALOG PROGRAM DESCRIPTION
1.
Alcatel-Lucent Office Communication Solution Presentation

OXOF0001P11TEUS .............................................................................................7
2.
CPU connection and board installation

OXOF0010P05TEUS ........................................................................................... 13
3.
Peripheral equipment cabling

OXOF0013P02TEUS ........................................................................................... 27
4.
Start and Stop the system

OXOF0014P00TEUS ........................................................................................... 37
5.
OMC management tool

OXOF0007P01TEUS ........................................................................................... 45
OXOF0007H05TEUS........................................................................................... 55
OXOF0007S05TEUS ........................................................................................... 57
6.
Installation Wizards
OXOF0015P01TEUS ........................................................................................... 63
OXOF0015H07TEUS........................................................................................... 73
OXOF0015S07TEUS ........................................................................................... 75
7.
Modification Wizard
OXOF0019P07TEUS ........................................................................................... 79
8.
Default configuration
OXOF0018P00TEUS ........................................................................................... 87
REF. OF00TE600US Issue 03

toc.doc
9.
DECT Handset registration by wizard

OXOF0015P05TEUS ...........................................................................................99
OXOF0033H03TEUS ......................................................................................... 103
OXOF0033S03TEUS.......................................................................................... 105
OXOF0033C02TEUS ......................................................................................... 107
10. IP Terminals
OXOF0059C00TEUS ......................................................................................... 111
OXOF0314C01TEUS ......................................................................................... 117
OXOF0059C03TEUS ......................................................................................... 133
OXOF0059H00TEUS ......................................................................................... 135
OXOF0059S00TEUS.......................................................................................... 137
11. PIMphony installation

OXOF0324C07TEUS ......................................................................................... 141
OXOF0324C03TEUS ......................................................................................... 153
OXOF0324H01TEUS ......................................................................................... 155
OXOF0324S01TEUS.......................................................................................... 157
OXOF0315H03TEUS ......................................................................................... 163
OXOF0315S03TEUS.......................................................................................... 165
12. Groups management

OXOF0035P00TEUS ......................................................................................... 175
OXOF0035C01TEUS ......................................................................................... 181
OXOF0035C02TEUS ......................................................................................... 183
OXOF0035C03TEUS ......................................................................................... 185
OXOF0035C04TEUS ......................................................................................... 187
OXOF0035H04TEUS ......................................................................................... 189
OXOF0035S04TEUS.......................................................................................... 191
13. Dialing Plans

OXOF0037P00TEUS ......................................................................................... 197
OXOF0037H01TEUS ......................................................................................... 207
OXOF0037S01TEUS.......................................................................................... 209
14. User's Features

OXOF0034P00TEUS ......................................................................................... 213
OXOF0034C01TEUS ......................................................................................... 229
OXOF0033C04TEUS ......................................................................................... 231
OXOF0034H07TEUS ......................................................................................... 233
OXOF0034S07TEUS.......................................................................................... 235
OXOF0034H08TEUS ......................................................................................... 239
OXOF0034S08TEUS.......................................................................................... 241
ii

toc.doc
15. Multiset
OXOF0320P01TEUS ..........................................................................................247
OXOF0320H01TEUS..........................................................................................253
OXOF0320S01TEUS ..........................................................................................255
16. Mailbox customization

OXOF0041P00TEUS ..........................................................................................259
OXOF0041H03TEUS..........................................................................................279
OXOF0041S03TEUS ..........................................................................................281
17. Personal Assistant

OXOF0043P03TEUS ..........................................................................................287
OXOF0043H03TEUS..........................................................................................293
OXOF0043S03TEUS ..........................................................................................295
18. Incoming calls management

OXOF0020P00TEUS ..........................................................................................299
OXOF0072P00TEUS ..........................................................................................315
OXOF0020C01TEUS..........................................................................................319
OXOF0020C02TEUS..........................................................................................321
OXOF0020C03TEUS..........................................................................................325
OXOF0020C04TEUS..........................................................................................327
OXOF0327C01TEUS..........................................................................................331
OXOF0020H05TEUS..........................................................................................335
OXOF0020S05TEUS ..........................................................................................337
iii

toc.doc
PART 2
19. Outgoing calls management
OXOF0021P00TEUS ......................................................................................... 343
OXOF0021C01TEUS ......................................................................................... 357
OXOF0021C02TEUS ......................................................................................... 359
OXOF0021H03TEUS ......................................................................................... 361
OXOF0021S03TEUS.......................................................................................... 363
20. Metering over V24/IP

OXOF0039P02TEUS ......................................................................................... 369
OXOF0355H00TEUS ......................................................................................... 383
OXOF0355S00TEUS.......................................................................................... 385
21. 6 party conference

OXOF0371P02TEUS ......................................................................................... 391
OXOF0371H00TEUS ......................................................................................... 401
OXOF0371S00TEUS.......................................................................................... 403
22. ARS management

OXOF0047P00TEUS ......................................................................................... 407
OXOF0053P00TEUS ......................................................................................... 423
OXOF0047H01TEUS ......................................................................................... 431
OXOF0047S01TEUS.......................................................................................... 433
OXOF0053H01TEUS ......................................................................................... 435
OXOF0053S01TEUS.......................................................................................... 437
23. Pseudo multi-company configuration

OXOF0067P00TEUS ......................................................................................... 443
24. Noteworthy addresses modification

OXOF0063P00TEUS ......................................................................................... 453
OXOF0063A00TEUS ......................................................................................... 461
OXOF0063H00TEUS ......................................................................................... 493
OXOF0063S00TEUS.......................................................................................... 495
25. PhD-relay tool in OMC

OXOF0375P00TEUS ......................................................................................... 499
PHD_relay_en_98b.......................................................................................... 503
26. WebDiag tool

OXOF0375P01TEUS ......................................................................................... 509
27. Software Download

OXOF0046P01TEUS ......................................................................................... 517
iv

toc.doc
28. System data saving

OXOF0048P00TEUS ..........................................................................................525
OXOF0048H01TEUS..........................................................................................531
OXOF0048S01TEUS ..........................................................................................533
29. IP addressing
OXOF0031P01TEUS ..........................................................................................537
OXOF0031C01TEUS..........................................................................................541
OXOF0031C02TEUS..........................................................................................547
30. Remote management of the Alcatel-Lucent Office Communication Solution

OXOF0046P02TEUS ..........................................................................................551
31. Boards Leds meaning

OXOF0026P04TEUS ..........................................................................................559
32. CPU and interfaces boards replacement

OXOF0026P00TEUS ..........................................................................................567

toc.doc
FEEDBACK SHEET
In order to improve the quality of the documentation, please report any errors found by
returning this sheet to the address below.
CHAPTER
PAGE
DESCRIPTION
Please return this sheet to:

8 Rue de Kervzennec
CS 82802
29228 BREST CEDEX 2 France
FAX : (33) 2 98 14 36 36
vi
Alcatel-Lucent OmniPCX Office

Presentation
OBJECTIVE
Present the Alcatel-Lucent Office Communication Solutions
Alcatel-Lucent OmniPCX Office Alcatel-Lucent Office Communication Solutions Presentation

Ref. OXOF0001P11TEUS
Issue 01

Presentation
The global Alcatel-Lucent Office Communication Solutions is made of
the following elements

Alcatel-Lucent OmniPCX Office Office
OmniStack 6200

Issue 01

Presentation
Topology
Extended
Communication
Server
OmniPCX Office
OmniStack 6200

Issue 01

Presentation
The installer has to install, connect and implement the various offer
elements in order to make them accessible remotely by an expert in

charge of carrying out the advanced configuration.

Issue 01
10
NOTES
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Al c at el -Luc ent Universit y ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m
11
NOTES
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12
CPU connection and board installation
OBJECTIVES
Install CPU
Install CoCPU
Install extension unit
Alcatel-Lucent OmniPCX Office CPU connection and board installation

Issue 01
13
CPU connection and boards installation

CPU and CoCPU
Services offered by CPU and the CoCPU
The CPU is the heart of the OmniPCX Office and hosts the Alcatel-Lucent
applications
Hardware
Services
CPU3m
CPUe-2
CPU3m + CoCPU-2
Board
CPU3m with daughter

board VoIP
CPUe-2 + CoCPU-2
board
Voice
VoIP
ACD/MLAA
Internet access
Remote Access
CoCPU is used to increase the OmniPCX Office VoIP capacities
CPU and CoCPU must be connected trough local IP network

Issue 01
14

CPU Slot
CPU installation rules
Whatever the rack, the CPU position is always the CPU slot
CPU Slot
CPU Slot
CPU Slot
BUSINESS PROCESSING UNIT
CPU-3m
e-BUSINESS PROCESSING UNIT
CPUe-2

Issue 01
15

Other board position
CoCPU installation rules
CoCPU can is installed in any free slots of the rack

Usually, one prefers to place them nearest the CPU
Equipment board installation rules

Usually, equipment board are installed in the rack according to the
ascending order of the slots and the restrictions
1
3
6
Slot CPU
2
4
7
5
8
Restrictions
SLI16, DDI2, DDI4
No restriction
Slot CPU
APA8
MIX, AMIX, UAI-16
Slot CPU
Equipment board:
BRA2, BRA4, BRA8: (Basic Rate Access) T0 Access
PRA-T2, PRA-T1, DASS2, DLT2, T1-CAS, PCM R2 : (Primary Rate Access) T1 / T2 / PCM Access
APA4, APA8 : (Analog trunk boards)
DDI2, DD4 : (Analog trunk boards for US)
MIX T0/UA/Z : mix Board
AMIX APA/UA/Z : mix Board
UAI4, UAI8, UAI16: (Universal Alcatel Interface)
SLI4, SLI8, SLI16: (Single Line Interface)
LANX8, LANX16: Ethernet Lanswitch
For further information see the installation guide

Issue 01
16

Compact Unit
AMIX, MIX and CPU positions in the Compact unit
power
12V-DC
MIX Board
or
AMIX Board
CPU-3m
with or without
Mini-Mix
Detachable
cover

Issue 01
17

CPU Connection
CPU alone, without local area network connection
Ethernet crossed cable
PROCESSING UNIT
CPU-3m
Or
V24 crossed cable

Issue 01
18
PC with
OMC

CPU Connection
CPU + CoCPU VoIP + LANX-16
PROCESSING UNIT
CPU-3m
V24 crossed cable
Ethernet cable
PC with
OMC
PC with OMC

Issue 01
19

CPU Connection
CPU + CoCPU VoIP with daughter board SLANX-4, all are connected to
the customer network

PROCESSING UNIT
SLANX4 daughter board
CPU-3m
V24 crossed cable
PC with
OMC
Ethernet Cable
Customer
Customernetwork
network
PC with OMC

Issue 01
20

CPU Connection
CPU with VoIP daughter board connected to the customer network
PROCESSING UNIT
CPU-3m
Ethernet Cable
V24 crossed cable
PC with
OMC
OmniStack 62xxP
V24
Crossed
cable
Data
DataNetwork
Network
VoIP
VoIPNetwork
Network
Console
Console
Console
Console
Console
Console
(config)
(config)
(config)
(config(config(config-
6248
Management
Console
Management PC with
OMC / Webview

Issue 01
21

CPU Connection
CPU+ CoCPU VoIP connected to the customer network
PROCESSING UNIT
CPU-3m
Ethernet Cable
V24 crossed cable
PC with OMC
OmniStack 62xxP
V24
Crossed
cable
Data
DataNetwork
Network
VoIP
VoIPNetwork
Network
Console
Console
Console
Console
Console
Console
(config)
(config)
(config)
(config(config(config-
6248
Management
Console
Management PC with
OMC / Webview

Issue 01
22
10

Extension unit installation
OmniPCX Office multi-cabinet
Up to 3 racks can be interconnected using HSL links
The HSL link connects the CPU to the MEX board
The maximum length between the master rack and the extension rack is 5
meters
PROCESSING UNIT
TX+
TX-
RX+
RX-
HSL Link
CPU-3 m
1 2 3 4 5 6 7 8
HSL link
HSL link
11
All combinations are possible : Large + Medium, Large + Large , Large + Small...
HSL link (High Speed Link) : 16 Mb/s, 5 meters long

Issue 01
23

Issue 01
24
12
NOTES
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26
OBJECTIVE
Describe how to cable the main peripheral equipments.
Alcatel-Lucent OmniPCX Office Peripheral equipment cabling

Issue 01
27

Overview
All connections to the system based on RJ-45 connectors, used for
Terminals connection
Base station connection
Trunks connection
Ethernet connection
CPU connection

Issue 01
28

UA connections
Used for Reflexes and X9 series range
Used for DECT base stations (with one or two links)
Same UA connections on MIX and A-MIX boards

Issue 01
29

Analogue connections
Used for analogue sets, fax or modem
Same analogue connections on MIX and A-MIX boards
Analogue trunks connections

APA and DDI trunk connections (except port 1 on APA)
Same connections for APA trunks on A-MIX boards
On business configuration, the first analogue port is pre-configured as a fax.

On an hotel configuration, the first analogue port is pre-configured as a fax and the second one as a phonebooth.
The PFCT feature on APA board allows, in case of power failure, a forwarding of the first analogue trunk port to an analogue
station one.
The PFCT feature on A-MIX board allows, in case of power failure, a forwarding of the first analogue trunk port to the second
analogue station one.

Issue 01
30

Trunks connection
Basic accesses connections
T0/DLT0 trunk connections
Same connections for T0 trunks on MIX boards
Primary accesses connections

T2/DLT2 trunk connections
Only one port can be used at the same time
Its possible to enable connection with T0/S0 forwarding, using the ISDN-EFM box.
The ISDN-EFM cabling is detailed in the installation manual, on the Installation and cabling chapter.

Issue 01
31

Ethernet connection
Connections on LANX-2 boards
For IP phones (X8 series)
For computers
For LAN integration
For CoCPU interconnections
For backbone connection
Connections on SLANX boards

CoCPU daughterboard
Same connections types as the LANX-2 board

Issue 01
32

CPU connection
Connections on CPU
LAN port
WAN port
MODULE 1 and MODULE 2 ports
CONFIG port
AUDIO-IN port
AUDIO-OUT port
DOOR PHONE port
LAN port: used for management via OMC and LAN integration.
WAN port: used to connect ADSL modem, cable modem and external router.
MODULE 1 and MODULE 2 ports: used to connect to a second/third expansion cabinet.
CONFIG port: used for system start-up monitoring and OMC connection for maintenance.
AUDIO-IN port: used for please-wait messages and background music players.
AUDIO-OUT port:used for loudspeaker, alarm device, general bell and 12V feeding connections.
DOOR PHONE port: used for relay-controlled door phone.
You will find the details for each kind of connection auxiliary in the installation manual.
Chapter Installation and cabling / Connections and cabling

Issue 01
33

Issue 01
34
NOTES
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36
OBJECTIVES
Start up Alcatel OmniPCX Office
Describe the "shutdown"
Describe differences between shutdown and reset
List equipment concerned by a shutdown or by a reset
Describe conditions to perform a shutdown or reset
Alcatel-Lucent OmniPCX Office Start and Stop the system

Issue 01
37

Start the system
First start after hardware connection
Press the front switch on the main CPU (power on)

Wait for the phones startup
Start UP monitoring
Start 2-6: detection of the cards of the main cabinet
Start 2-5: detection of the extension cabinet 1 (HSL1)
Start 2-4: detection of the cards of the extension cabinet 1
Start 2-3: detection of the extension cabinet 2 (HSL2)
Start 2-2: detection of the cards of the extension cabinet 2
Start 2-1: End of the phone start up ( VMU )
Start 1-0: Starting of the CoCPUs and the Internet Access
Basic configuration (Initial Installation Wizard)

Issue 01
38

Stop the system
The shutdown stops correctly the CPU and rack power supply
When the CPU is shutting down the Power LED blinks in red
When the CPU is stopped the Power LED is steady red
Manual Shutdown
To switch off the system
To change CPU board or CoCPU
Automatic Shutdown
In case of power supply problem
Problem of batteries
Software or hardware anomaly

Issue 01
39

System reset
System reset
Warm reset allows to unlock hardware malfunction without losing the
customer database
system stops about two minutes
the system restarts without losing the data.
Cold reset allows to come back in default configuration and customize the
system again
After a cold reset you loose all the customers configuration
All the boards and equipment are concerned by a reset :
reinitialization of the system

Issue 01
40

System reset
How to do a reset ?
By MMC Station in Installator session:
Press on the dynamic key " System "

" Install "

Password " pbxk1064 "
press on the dynamic key " RstSys "

Temperature of the reset " temp " / Cold or Warm

Type of the reset "Type " / Automatic or Manual reset
" Ok "
Use OMC in Expert mode

OMC \ System Miscellaneous \ System Reset

Reset Type

Cold or Warm
Reset Time

Manual or Automatic
Manual Shutdown followed by a system restart is a warm reset

Issue 01
41

Issue 01
42
NOTES
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44
OMC management tool
OBJECTIVE
Install and describe the different OMC management modes
Alcatel-Lucent OmniPCX Office OMC management tool

Issue 01
45
OMC management tool

Installation
OmniPCX Office OMC management software is available on CD
delivered with the system or on the Web site Alcatel-Lucent Business

Partner
https://www.businesspartner.alcatel.com/
Menu Support/Technical Support Telephony/Software Download
Launch the Setup.exe file
Follow the instructions

Issue 01
46
OMC management tool

Starting
To start OMC software double-click on OMC icon located on your
desktop
xxx.xx represents the software version

Issue 01
47
OMC management tool

Welcome screen
The OMC welcome screen proposes different management modes

Issue 01
48
OMC management tool

Management modes
Data Collection and Tools:
Data Collection
Execute a Data Collection wizard, do not require to be connected to an OmniPCX

Office
Tools
Migration from a database software release to another one
Software download of a new version
Software or data download to several systems
Typical Installation:
Execute an installation wizard to configure the system at the very first time
Loading a Data Collection into a system
Typical Modification:
Access to wizard pages in order to add modifications to the customer
database

Issue 01
49
OMC management tool

Management modes
Expert:
Access to the system configuration manually or by wizard
Multi site:
Access to the Multi-sites systems configuration
Language...
To change the OMC language (the available languages depend on the OMC
installation)
Help
Short cut to help menu for the system configuration

Issue 01
50
OMC management tool

Expertise levels
Three levels of expertise are available
Easy Mode:
Dedicated to customers and

to installers, allows only a
configuration by wizard
EasyPlus Mode:
Offer the wizard configuration

tool, plus an advanced menu
offering functions of the Expert Mode
Expert Mode:
Dedicated to the experts,

all OMC menus and tools are
accessible

Issue 01
51
OMC management tool

Connection modes
Choice of a connection mode

Connect the PC (serial port) to the
CPU (config port) by a

V24 DB9 cable
Use a local modem to to reach a
remote system
Call of a remote DID number
Use a local modem to to reach
a remote system. After the first

connection , the call is released
and the OmniPCX Office calls
back your modem
Use the local area network
to access to the OmniPCX Office

the PC and the OmniPCX Office

must belong to the same network
In the event of failure ,
the PC IP address must be
controlled!

Issue 01
52
OMC management tool

Authentication
To be authenticated , select the Installer mode, enter the password
and press OK .
Default IP Address: 192.168.92.246
Default Password: pbxk1064
Off-line
Congratulation, you are connected!!!

Issue 01
53

Issue 01
54
10

OMC Installation
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to install and start up an Alcatel-Lucent OmniPCX Office, install OMC, connect
to the PABX, read the hardware configuration and perform a cold reset
MANAGEMENT
1.
Wire the OmniPCX Office

-
Connect the Alcatel-Lucent OmniPCX Office to a power supply
Connect the CPU, CoCPU et PC on the same LAN (use the slanx4 daughter board or the
Ethernet lanswitch board)
Connect the sets
Connect the T0 on the first access of the board which supports this kind of accesses
2.
Install OMC on the administrator PC
3.
Make a connection to the System with OMC in Expert Mode
Issue 04
Ref. OXOF0007H05TEUS.doc
HO. 1
55

OMC Installation
4.
Fill in the diagram

-
The boards available in the rack (OMC \ Hardware and limits \ Main cabinet)
The daughter board available (Popup Menu \ Details)
The CPU serial number (Popup Menu \ Details)
.......................................................................................................
.......................................................................................................
.......................................................................................................
.......................................................................................................
.......................................................................................................
5.
HO. 2
Launch a cold reset by OMC
56
Issue 04

OMC Installation
HANDS-ON EXERCISES SOLUTIONS
OBJECTIVE
-
To learn how to install and start up an Alcatel-Lucent OmniPCX Office, install OMC, connect
to the PABX, read the hardware configuration and perform a cold reset
MANAGEMENT
1.
Wire the OmniPCX Office

-
Connect the Alcatel-Lucent OmniPCX Office to a power supply
Connect the CPU, CoCPU et PC on the same LAN (use the slanx4 daughterboard or the
Ethernet lanswitch board)
Connect the sets
Connect the T0 on the first access of the board which supports this kind of accesses
Connect a CPU with a CoCPU through a SLANX:
Issue 02
Ref. OXOF0007S05TEUS.doc
HOS. 1
57

OMC Installation
Connect a CPU with a CoCPU through a LANX 16-2:
2.
3.
Install OMC on the administrator PC

-
Run the setup.exe file
Select the default language (software installation menus)
Install the Microsoft .NET Framework (Mandatory only when you install OMC for the first
time)
Select the installation folder
Select the target country
Select the target product
Select the languages available for users (OMC menus)
Click on finish
Make a connection to the PCX with OMC in Expert Mode or use the shortcut OMC on
desktop
Start-up \ Program \Alcatel-Lucent Omni-PCX \ OMC
OMC Menu \ Comm \Connect
HOS. 2
58
Issue 02

OMC Installation
pbxk1064
4.
Fill in the diagram

-
The boards available in the rack (OMC \ Hardware and limits \ Main cabinet)
Right click \ Details
Issue 02
HOS. 3
59

OMC Installation
5.
The available daughterboards (Popup Menu \ Details)
The CPU serial number (Popup Menu \ Details)
Launch a cold reset

Using MMC Station in operator session:
Press on Operator soft key
Then password help1954
Then press Expert
Then RstSys on Reflexes or Reset system on Alcatel-Lucent 8 or 9 Series
Select cold.
Using OMC:
OMC \ System miscellaneous \ System Reset
HOS. 4
60
Issue 02
NOTES
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61
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62
OBJECTIVES
Use the installation wizard tool
Describe the installation wizard role
Describe the wizard impact
Describe the conditions of use
Describe the installation wizard on set
Describe the installation wizard on PC
Alcatel-Lucent OmniPCX Office Installation Wizards

Issue 01
63
Installation Wizards role
Wizards are integrated tools used to optimize the installation: quick,
friendly-to-use, easy-to-use
Station wizard
OMC wizard
Objective: minimal customization so as to adapt basic configuration
parameters linked to a running mode (business or hotel)

System
External accesses
Users
Groups
Common speed dial repertory
DECT

Issue 01
64
Installation Wizards Conditions of Use
Conditions of Use:
Installation wizards are accessible only when the system is in the initial
state (i.e. default configuration)

when first powering up the system
after a cold reset of the system
Installation wizards are available

From the Advanced (or 4039) attendant set
or
OMC, path: OMC/Typical Installation

Issue 01
65
Station Installation Wizard
The setting up is performed by the installation menu: station wizard
At the first installation, when switching on the system
From the operator Advanced set
Select Go on to start
The list of the stages is described in the installation manual
Chapter Startup/System Startup from a Phone Set
If you need to start the wizard once again, you must make a cold reset again. After a cold reset, you lose all the configurations of
the customer and you return to the default configuration.
From an operator session:
Menu
Advanced
RSTSYS
choose cold reset
The menu wizard adapts to the equipment installed in the system . For example, the DECT menu will be presented only if it
there an IBS in the system.
Then, it is very significant to install all the equipment before starting Wizard (telephones, base station, interfaces...)

Issue 01
66
Station Installation Wizard
Define the basic system configuration
Start
Station Wizard
System: operation mode Business or hotel

Installation number
Internal numbering plan
Define public extension numbers
Number of trunks to public network
Subscriber modes
Operators modes
Terminals Mailboxes
DECT ARI number
Subscribers language
Basic metering unit cost
Time and Date
Restart the system in new configuration
Finish

Issue 01
67
OMC Installation Wizard
Start the OMC installation wizard for initial installation

Issue 01
68
Enter Customer Info obligatory

Issue 01
69
Select the Installation Wizard
Business or
Hotel
mode
!
The installation wizard (3rd icon) is used when the system is not in its initial state i.e it is not the default configuration.
The wizard then proposes to load the data collection file (*.crp).

Issue 01
70
Start

9. List of Users
1. Default Dialing Plans
10. User misc.
2. Installation number
11. Common speed dial
3. Operation mode
4. Channels in main trunk group
12. Attendant groups

13. Hunt groups
5. DECT ARI
14. Broadcast groups
6. Handset creation
15. Pickup groups
7. Charge rate
16. Screening
8. Date and time
End
1. Default numbering plan: 2, 3 or 4 digits (national or star)

2. Installation Number: 3 fields: international code, intercity code, installation number
3. Operating mode: for the operators: PBX or intercom mode; for the other subscribers: PBX or intercom mode
4. Trunks in the main trunk group: number of accesses in the main trunk group, maximum number of trunks connected
5. DECT ARI: DECT Access Right Identity + GAP Authentication
6. Handsets creation: number of handsets to be created, number of existing handsets, number of assigned handsets, number of
handsets to be assigned, maximum number of handsets able to be created
Menus 5 and 6 are only proposed if the system detects DECT equipment (IBS)
7. Metering: enter the cost of the pulse unit
8. Date and time: copy the the PC date and time to PABX or enter it manually
9. Subscribers List:
1. internal numbers list (not modifiable)
2. public number DDI: to enter
3. name: to enter
4. station type of (not modifiable)
5. call barring: 1=internal (all prefix prohibited); 2=regional; 3=national; 4=International; 5 and 6 (empty)
6. accessible trunk groups: access to external lines
7. Operational: yes or no (not modifiable)
10. Subscribers (miscellaneous): language and dynamic routing (level 1)
11. Collective speed numbers:
1. Abbreviated number (not modifiable)
2. Destination Number: enter the number to send
3. Name of the recipient
12. OP Groups: For the day modes (normal) or night (restricted), define the members and/or greeting messages
13. Hunting Groups: 5 columns: group index, numbers of group, name of the group, type of group, members
14. Broadcast Groups: 4 columns: Index, number, name, members
15. Pickup Groups: 2 columns: Index, members
16. Filtering (group manager/secretary): manager and secretary numbers
Issue 01
71

Issue 01
72
10

Installation Wizard
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to implement an installation wizard.
MANAGEMENT
1.
Start the business wizard by OMC.
2.
Enter the following parameters:

Customer: AUB
BREST
SS: Classroom Number. (01 for the flying boxes)
X: System number (1 to 6)
Tel. :02.SS.53.X1.00 (Accueil)
3 digits national numbering plan
Main trunk group with the first T0 access
Add a secondary trunk group with this T0 access
Subscribers management
Issue 05
Internal Number
DID Number
Name
100
X100
OP
101
X101
N1
102
X102
N2
---
------
---
HO. 1
73

Installation Wizard
The non-answered calls are routed to the voice mailbox after 6 seconds
Collective speed dial management
HO. 2
Speed dial prefix
Destination
Name
8000
02SS531100
System1
8001
02SS532100
System2
---
---------
------
Hunting groups management

-
Index: First free group
Public Number: X501
Name: TSS
Distribution method: parallel
Member: 101 and 102
Manager/ Secretary Assembly

-
Boss: Set 102
Secretary: Set 103
74
Issue 05

Installation Wizard
OBJECTIVE
-
To learn how to implement an installation wizard.
MANAGEMENT
1.
Start the business wizard by OMC.

OMC / Installation Typical / Initial business wizard
2.
Enter the following parameters:

Name: AUB
Customer information
Address: BREST
Phone number: 02.SS.53.X1.00
Default numbering plans
3 Digits, National default Numbering plans
Installation number
International code
Inter city code
Installation number:2.SS.53.X1.00
Operation mode
Leave to default settings
Channels in main trunk group
Ext. Accesses
Index: 1
Trunk groups: Add secondary trunk 400
Charge rate
Date and time
Apply date and time
Issue 04
HOS. 1
75

Installation Wizard
List of subscribers
Internal number:100
Public number:X100
Name: OP
Leave to default settings for the other
Subscriber misc
Dynamic routing:500
After seconds:6
Collective speed dial
Speed Number:8000
Destination number:02SS531100
Destination name: Systme 1
Attendant groups
Hunting groups
Index: first free group

Name: TSS
Type of group: Parallel
Member: 101 et 102
Broadcast groups
Pickup groups
Screening
Number manager:102
Number secretary:103
HOS. 2
76
Issue 04
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77
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78
Modification Wizard
OBJECTIVE
Describe the modification wizards
Alcatel-Lucent OmniPCX Office Modification Wizard

Issue 01
79
Modification Wizard
The Modification wizard allow simple and fast system modifications
Contrary to the installation wizard, modification wizards are accessible
constantly

Issue 01
80
Modification Wizard
The Subscriber wizard allows to modify the parameters of a station
The modifiable parameters are :

Internal number
DID Number
Name and First name
Type of set
Level of barring
Accessible trunk groups

Issue 01
81
Modification Wizard
The Groups wizard allows the management of the following elements
Attendant Groups
Hunting Groups
Broadcast Groups
Pickup Groups

Issue 01
82
Modification Wizard
The System wizard allows the following modifications
Tuning of the system date and time

Import of the software keys
Change or reset the passwords
Activation of metering
Modification of the installation numbers
Modification of the numbering plan format

Issue 01
83
Modification Wizard
The Common Speed Dialing wizard allows the creation of the system
speed numbers
The External Accesses wizard allows the management of the system
trunk groups

Issue 01
84
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85
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86
Default configuration
OBJECTIVE
Describe the default configuration
Alcatel-Lucent OmniPCX Office Default configuration

Issue 01
87
Default Configuration
Default configuration available after a system start up

after a system start up, the boards are recognized one by one from slot 1 then 2
etc.
Usually, a UAI is inserted in slot 1
All present sets get a default profile

Programmable keys
Feature rights
Call restriction (barring) etc.
Also new added station is immediately operational

A directory number is assigned
A default profile is also assigned

Issue 01
88
Default Operator set

The operator station by default is the first equipment of the first set board
detected
Recommendations: connect an Advanced Reflexes set or Alcatel 4039 (these
type of sets can access to Operator management level)

This station is automatically put into active OP group (1 and 2) and in the
default OP group 8
Manager/Assistant group (after having carried out an installation
wizard)
Assistant: equipment 2
Manager: equipment 3
Authorized stations: multiline sets

Issue 01
89
Dynamic Routing
Users (internal and external calls) directed to the voice mail after 12
seconds
Operator calls to the default operator group after 24 seconds
The Voice Mail accesses are programmed in the default operator group
(automated attendant)
Voice mail
All sets have got a voice mailbox by default
For the first access the mailbox must be customized

Issue 01
90
Predefined analogue fax Configuration (Business and Hotel)

First equipment on the first Single Line board (SLI)
Service: Fax 2/3, voice
Dynamic routing: not active
Feature rights:
intrusion protection
camp on protection
warn tone protection
conference not allowed
Predefined Configuration Hotel Version (after having carried out an
installation wizard)
Phonebooth: second equipment on the first Single Line board (SLI)
Administration sets: all digital sets
Rooms: all analogue equipment except 1st (fax) and 2nd (Phonebooth)

Issue 01
91
An internal numbering plan is preset by default, it depends on the
country of installation
Example :extension numbers 100 for the 1st set of the first set interface,
101 for the second etc.

Attendant call with 9
Main trunk group seizure 0
Etc.
Suffixes (features in conversation codes) are also preset by default,
they depend on the country of installation

Example
Consultation Camped call by 60
Resend MF codes by 61
Etc.

Issue 01
92
Main trunk group

The first equipment of the first external accesses interface board is added
automatically in the Main trunk group

APA
T0
T2
DLT2
A restriction of the outgoing calls is also preset by default depending
on the country of installation

Issue 01
93
IP Addresses
Main CPU: 192.168.92.246
VoIP CoCPU: 192.168.92.248
RAS CoCPU: 192.168.92.249
Subnet mask: 255.255.255.0
Default gateway: 192.168.92.246

Issue 01
94
A description of the default set profiles is detailed in the installation
manual
Available on the BPWS

Issue 01
95

Issue 01
96
10
NOTES
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97
NOTES
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98
OBJECTIVES
Describe the path to the wizard
Describe the wizard stages
Alcatel-Lucent OmniPCX Office DECT Handset registration by wizard

Issue 02
99

DECT Handset Registration
The DECT Handset Registration by OMC
Path: OMC/ Installation Typical / Wizard for DECT on-air registration
3 steps
Page 1 - Handset Creation: create a number of handsets from 1 to 236
Page 2 - User List: personalize each created handsets (DDI number, Name,
Restriction, Trunk group access)
Page 3 - Handsets Registration: assign one IPUI number to each created handset
For creating a DECT/GAP handset in operator session, refer to the chapter System customization.

Issue 02
100

DECT Handset Registration
Initiate automatic Registration from the Handset
Alcatel-Lucent DECT mobiles 100/200/300/400 handsets
Switch on the handset by a long press on button
The display shows SYSTEM 1 Auto install?, press OK
The display shows Start Subscription?, press OK
The display shows Region 1 to 4 (only for models 300/400, select the area
according to your country refer to assignment table)
The display shows Subscription running
Assign one IPUI number to each created handset in Page 3 - Handsets Registration
of the wizard
Other GAP Handsets:
Refer to the Expert Technical Documentation
If the handset has to be registered with an Authentication Code : refer to the technical documentation
If the handset has already been registered on another system and has to be reinitialized : refer to the technical documentation
Assignment table according to the countries
Countries
DECT Regions
All CE countries
US+Canada
APAC + ASIA except
China
Thailand
LATAM except
Costa Rica
1+3
Ecuador
1+3
Guatemala
1+3
Honduras
1+3
Panama
1+3
Venezuela
Africa&Middle East
East/South Europe

Issue 02
101

Reset procedure
A reset procedure of the handset is available in the expert technical
documentation

Issue 02
102

DECT Registration
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to register DECT handsets
MANAGEMENT
1.
Connect IBS base stations to the Alcatel-Lucent OmniPCX Office Platform.
2.
Reset a DECT handset.
3.
Register the DECT handsets using the wizard for DECT on air registration.
4.
When the registration is in progress, start the registration procedure from the handset.
5.
Set up an internal call to another set with display to check the directory number of the
handset.
Issue 04
HO. 1
103

DECT Registration
HO. 2
104
Issue 04

DECT Registration
OBJECTIVE
-
To learn how to register DECT handsets
MANAGEMENT
1.
Connect IBS base stations to the Alcatel OmniPCX Office Platform.
2.
According to the procedure OXOF0033C02TE Reset a DECT handset.
3.
Register the DECT handsets using the wizard for DECT on air registration.
OMC/Installation Typical/Wizard for DECT On-Air Registration
Issue 04
HOS. 1
105

DECT Registration
Click on Assign when the IPUI number appears at the end of step 4
4.
When the registration is in progress, start the registration procedure from the handset.
SYSTEM 1
Auto install?
Clic OK
Launch
Subscription?
Click OK
System 1
Subscription
Running
For a PWT handset refer to the technical documentation/Mobility section
5.
HOS. 2
Set up an internal call to another set with display to check the directory number of the
handset.
106
Issue 04

DECT handsets reset
PROCEDURE
OBJECTIVE
-
To learn how to reset DECT Handsets
PROCEDURE
Application
From the handset
Tab
Path
Simultaneously Press the following keys:

On/off
Hang-up
Off hook
Your Phone is switched off
Again press the 3 same keys simultaneously.

Your phone is switched on and you can read the menus
Issue 05
Move the navigation key down until you reach the EEprom reset menu
Press the navigation Key (OK) to confirm your EEprom reset
Ref. OXOF0033C02TEUS.doc
P. 1
107

DECT handsets reset
On the display you read: System 1 Auto Install?

The handset is ready for registration
Note:
P. 2
For a PWT handset refer to the technical documentation/Mobility section
108
Issue 05
NOTES
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109
NOTES
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110
IP Terminals
OBJECTIVE
Describe the IP terminals range
Alcatel-Lucent OmniPCX Office IP Terminals

Ref. OXOF0059C00TEUS
Issue 05
111
Alcatel IP terminals
Alcatel IP terminals range
Alcatel IP terminals range
IP touch
IP Touch 4008
IP Touch 4018
IP Touch 4028
IP Touch 4038 (Monochrome display)
IP Touch 4068 (Color display)
PIMphony IP
Same level of service than Reflexes sets and 9 Series

Issue 05
112
IP terminals requirements
IP terminals need one or several VoIP daughter boards
On main CPU
Or on CoCPU
IP terminals configuration consists in 4 parameters

One IP@
A subnet mask
The TFTP server IP@: IP@ of the master VoIP board
The default router IP@
The OP set must be a Reflexes 4035 or a 9 Series 4039: a UAI4 board is mandatory so a maximum of 196 IP terminals can be
created

Issue 05
113
IP terminals addressing
IP terminals may be configured in 2 different ways
Automatic way: dynamic addressing
by a DHCP server (integrated to Alcatel OmniPCX Office, or external)
2 cases of Alcatel OmniPCX Office integrated DHCP servers

Compact/Advanced unit
Premium Unit
Manual way: static addressing

MMI of the IP Phone
MMI: Man Machine Interface.

Issue 05
114
IP Touch connection
IP Touch connection
220 V/110V
PC
LAN
Compatibility 802.3 af (power supply from the LAN)

No PC connection on the 4008

Issue 05
115
PIMphony IP
PIMphony IP
PIMphony is a Soft Phone
PC IP telephony
4 PIMphony versions
PIMphony Basic
PIMphony Pro
PIMphony Team
PIMphony Operator
PIMphony Basic: Complete set of telephony features , centralized call log

PIMphony Pro: Basic + Contact manger integration, Visual Mailbox, Unified messaging
PIMphony Team: Pro + Supervision function + Assistant features
PIMphony Operator: Team + Specific Assistant interface

Issue 05
116

IP Touch installation guide
PROCEDURE
OBJECTIVE
-
1.
To learn how to create IP Touch sets
IP Touch setup in static mode

On the IP Touch
Action
Reboot IP Touch
Result
Initializing
Note:
Issue 03
To reboot the set, plug it out then plug in
P. 1
117

Action
Press i key then #
Result
Main
Mac Addr
IP Par
Version
Misc
IP Mem
Action
Eth link
Select IP par
Main
Mac Addr
IP Par
Version
Misc
IP Mem
Result
Eth link
IP par

Mode
Dynamic
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
P. 2
118
Issue 03

Action
Select mode
IP par

Mode
Dynamic
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
Result
IP par

Mode
Static
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
Note:
Issue 03
The mode is now static
P. 3
119

Action
Select IP then enter the IP address
IP par

Mode
Static
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
Result
IP par

Mode
Static
IP
192.168.92.200
Sub
255.255.255.255
Rout 255.255.255.255
Note:
Used the arrow keys to move to the left or to the right if you
need to modify a digit.
Result
IP par

Mode
Static
IP
192.168.92.200
Sub
255.255.255.255
Rout 255.255.255.255
P. 4
120
Issue 03

Action
Select sub then enter the subnet mask
IP par

Mode
Static
IP
192.168.92.200
Sub
255.255.255.255
Rout 255.255.255.255
Result
IP par

Mode
Static
IP
192.168.92.200
Sub
255.255.255.000
Rout 255.255.255.255
Note:
Result
IP par

Mode
Static
IP
192.168.92.200
Sub
255.255.255.000
Rout 255.255.255.255
Issue 03
P. 5
121

Action
Select rout then enter the router IP address
IP par

Mode
Static
IP
192.168.92.200
Sub
255.255.255.000
Rout 255.255.255.255
Result
IP par
IP
192.168.92.200
Sub
255.255.255.000
Rout 192.255.255.255
Tftp 255.255.255.255
Note:
Result
IP par
IP
192.168.92.200
Sub
255.255.255.000
Rout 192.255.255.255
Tftp 255.255.255.255
P. 6
122
Issue 03

Action
Select Tftp then enter the tftp IP address (CoCpu master VoIP address)
IP par
IP
010.001.002.006
Sub
255.255.255.000
Rout 192.168.92.254
Tftp 255.255.255.255
Result
IP par
IP
192.168.92.200
Sub
255.255.255.000
Rout 192.168.92.254
Tftp 192.168.92.248
Note:
Result
IP par
IP
192.168.92.200
Sub
255.255.255.000
Rout 192.168.92.254
Tftp 192.168.92.248
Issue 03
P. 7
123

Action
Apply the modification
IP par

IP
192.168.92.200
Sub
255.255.255.000
Rout 192.168.92.254
Tftp 192.168.92.248
Result
MAIN
Mac Addr
Version
IP Mem
P. 8
124
IP Par
Misc
Eth link
Issue 03

Action
Exit to the menu
MAIN
Mac Addr
IP Par
Version
Misc
IP Mem
Eth link
Result
Initializing
Note:
Issue 03
The IP Touch is rebooting. After the reset, the set will begin
his initialization procedure
P. 9
125

Result
1/5 Network start
2/5 Network setup
3/5 config download
4/5 config download
P. 10
126
Issue 03

5/5 connecting
The set is created on the

OmniPCX Office
Issue 03
P. 11
127

2.
IP Touch setup in dynamic mode

On the IP Touch
Action
Reboot IP Touch
Result
Initializing
Note:
Action
To reboot the set, plug it out then plug in
Press i key then #
Result
Main
Mac Addr
Version
IP Mem
P. 12
128
IP Par
Misc
Eth link
Issue 03

Action
Select IP par
Main
Mac Addr
IP Par
Version
Misc
IP Mem
Result
Eth link
IP par

Mode
Static
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
Note:
Issue 03
By default the IP Touch is set in dynamic
P. 13
129

Action
Select mode
IP par

Mode
Static
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
Result
IP par

Mode
Dynamic
IP
255.255.255.255
Sub
255.255.255.255
Rout 255.255.255.255
Note:
P. 14
The mode is now dynamic
130
Issue 03

Action
Apply the modification
IP par

IP
192.168.92.200
Sub
255.255.255.000
Rout 192.168.92.254
Tftp 192.168.92.248
Result
MAIN
Mac Addr
Version
IP Mem
Issue 03
IP Par
Misc
Eth link
P. 15
131

Action
Exit to the menu
MAIN
Mac Addr
IP Par
Version
Misc
IP Mem
Eth link
Result
Initializing
Note:
P. 16
The IP Touch is rebooting. See page 9,10 et 11.
132
Issue 03

Integrated DHCP server management
PROCEDURE
OBJECTIVE
-
To learn how to manage the integrated DHCP server
OVERVIEW
1.

1.1. Management in case of Compact/Advanced Unit Configuration (Voice Solution)
Application
OMC
Path
Voice Over IP \ VoIP: Parameters
Object
Manage the IP range delivered to IP terminals
Action
Tick the case Enable Integrated DHCP-server and manage a DHCP range.
Tab
DHCP
Example:
Start IP Address: 192.168.92.50
End IP Address: 192.168.92.60
Subnet Mask: 255.255.255.0
Issue 04
P. 1
133

1.2. Management in case of Premium Unit Configuration (Voice + Internet Solution)

Application
WBM
Path
https://CPU_IP_Address/admin
Tab
Network/DHCP
(Default CPU IP address: 192.168.92.246)
Username: admin
Password: dol3aFf8
Object
Manage the IP range delivered to IP terminals
Action
Manage a DHCP range for IP phones

Example:
Start of IP range: 192.168.92.50
End of IP range: 192.168.92.60
Range type: IP phones
Click on Add button then Apply button
P. 2
134
Issue 04

IP Phone Management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage IP Phone
MANAGEMENT
1.
Manage your IP phone in dynamic mode using the DHCP server of your COMMUNICATION
APPLIANCE.
2.
Manage your IP phone in static mode without using the DHCP server of your
COMMUNICATION APPLIANCE.
Issue 04
HO. 1
135

IP Phone Management
HO. 2
136
Issue 04

IP Phone Management
OBJECTIVE
-
To learn how to manage IP Phone
MANAGEMENT
1.
Manage your IP phone in dynamic mode using the DHCP server of your COMMUNICATION
APPLIANCE.
Use the procedure OXOF0314C01TE
2.
Manage your IP phone in static mode without using the DHCP server of your
COMMUNICATION APPLIANCE.
Use the procedure OXOF0314C01TE
Issue 04
HOS. 1
137

IP Phone Management
HOS. 2
138
Issue 04
NOTES
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139
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140
PIMphony installation
OBJECTIVE
Install PIMphony
Alcatel-Lucent OmniPCX Office PIMphony installation

Issue 03
141
Summary
PIMphony Profiles
Basic
Complete set of telephony features, centralized call log
Pro
Basic + Contacts manager integration, Visual Mailbox, Unified messaging
Team
Pro + Supervision function + Assistant features
Operator
Team + Specific Assistant interface
For more information, refer to the online help

Issue 03
142
PIMphony requirements
Based on licenses checking
PIMphony release and profiles licenses
Attendant write features under license control

License name : PIMphony Attendant users.
IP PIMphony users licenses

Issue 03
143
Pre configuration with OMC application
PIMphony settings to manage in Central Services interface
Activate the Online update service if a connection to internet is available
Activate or not the Online Update in the menu OMC / Central Services Global Info / PIMphony tab.

Issue 03
144
Pre configuration with OMC application
PIMphony settings to manage on Central Services interface (optional)
On the selected terminal, setup the settings to predefine which profile will
be installed.
PIMphony
profile
Device type
PIMphony
profile
Device type
Set up the PIMphony settings in the menu OMC / Users/Base stations List / extension number selection / details / Central
Services menu / PIMphony tab.

Issue 03
145
Software installation
Install PIMphony application
Main steps for the PIMphony installation
Launch the install.exe file available on the PIMphony directory.

Issue 03
146
Software installation
Install PIMphony application
Main steps for the PIMphony installation

Double click on install.exe

Choose Setup Language:English (for example), click OK
Welcome to Install Shield Wizard, click next
Prerequisites: The installation program verifies that all required components are
present before running the installation procedure. If one or more components
are missing they will be automatically installed.

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Service Pack 1
Microsoft WSE 2.0 SP3 Runtime
At the end of the .Net Framework installation restart the computer
License Agreement: select I accept the terms in the license agreement, click
Next.
Destination folder: approve the default path C:\Program
Files\Alcatel_PIMphony\ by clicking Next.
Ready to install the Program: Click Install to begin installation.
Install Shield Wizard Completed: disable Launch the program and Show the
readme file options.

Issue 03
147
PIMphony configuration wizard
Define the association with a terminal
Main steps of PIMphony configuration wizard
Welcome page: click Next
Profile to be defined
PIMphony configuration wizard will be launched automatically if you double click on PIMphony icon because the installation is not
complete.
Anyway, you are allowed to use PIMphony configuration wizard without launching PIMphony if you need to change the previous
association.

Issue 03
148
PCX name or IP address

Central Services login

Enter the phone number and its password in order to check the terminal you want to
associate.
Profile to select

Select the detected IP address or PCX name found by the application

Enter manually the PCX IP address or name.
Basic
Pro
Team
Operator
Dialing Properties

Next

Issue 03
149
Congratulations window

A sum up of all settings will be displayed

Click on Finish to confirm the setting configuration.
Settings summary

Issue 03
150
10
Launching PIMphony application
Launch PIMphony application
Via the PIMphony icon available on the PC desktop
From Start / Programs / Alcatel PIMphony / PIMphony
PIMphony registration page will be displayed

Fill in the information and press on submit
Just cancel if you dont mind the registration process
Phone number and password will be asked for authentication

If the password is the default one (1515),
you will be asked to define a new one
11

Issue 03
151
Launching PIMphony application
PIMphony application
Main options for PIMphony application from

Start / Programs / Alcatel PIMphony

Issue 03
152
12

Pre-configuration of PIMphony with OMC
PROCEDURE
OBJECTIVE
-
To learn how to install PIMphony
OVERVIEW
1.
Pre-configuration of PIMphony with OMC, per each user

When the PIMphony configuration wizard is launched, the user must logon with his
directory number and his set password. After authentication, the OmniPCX Office returns:
-
The PIMphony profile (Basic, Pro, Team or Operator)

The Online Updates policy
Application
OMC
Path
OMC \ Subscribers list \ Set 100 \ Details
Button
Tab
PIMphony
Issue 03
Select PIMphony Profile ( Basic, Pro, Team or Operator)
P. 1
153

Customization of the online update settings

3
4
5
P. 2
PIMphony type: Physical set or Multimedia PC Based (Read only)
Direct TAPI connection or Microsoft TAPI 2.1 connection (Read only)
MAC Address of the PIMphony PC (Read only)
154
Issue 03

HANDS-ON EXERCISES
OBJECTIVE
-
MANAGEMENT
PIMPHONY
1.
Install PIMphony software. Define a direct connection, use TEAM profile and associate
PIMphony to the extension 101
2.
Manage the programming keys
3.
create a direct call to extension 102 on the key 1
create an immediate forwarding on the key 2 ,destination:100
create on the key 3:Do Not Disturb
create on the key 4: deflect to 103
Call extension 100, supervise this call by PIMphony.
Issue 02
HO. 1
155

HO. 2
156
Issue 02

OBJECTIVE
-
MANAGEMENT
1.

Application
OMC
Path
OMC \ Subscribers list \ Set 101 \ Details
Button
Issue 05
Tab
PIMphony
HOS. 1
157

2.
Install PIMphony software. Define a direct connection, use TEAM profile and associate
PIMphony to the extension 101
Insert CD-ROM:PIMphony/install
Alcatel PIMphony Setup
Welcome to the InstallShield Wizard for Alcatel
PIMphony
InstallShield Wizard contains the following screen
Select installation language
Accept license agreement
Select installation folder
For further details:

See the Installation handbook provided on CD
Chapter: Installation
< Back
Next >
Cancel
Launch PIMphony configuration wizard

On the desktop click on PIMphony shortcut
Enter OmniPCX Office IP address
PIMphony Configuration Wizard
Enter PCX IP address or name
PCX name or IP address:

192.168.92.246
Main CPU IP Address
Cancel
HOS. 2
< Back
Next >
Finish
158
Issue 05

Authentication of the PIMphony user 101

Phone Number :
101
Password :
1515 (Default value )
Cancel
OK
Reboot the PC
Launch PIMphony and enter the password of the 101 set
Phone number :
101
Password :
1515 Default value
Remember password
OK
Issue 05
Cancel
HOS. 3
159

3.
Programmable keys management

Right click on the chosen key and manage the parameters
Same path for the immediate forwarding, do not disturb and deflect
HOS. 4
160
Issue 05

4.
Call extension 100,supervise this call by PIMphony.
Extension 100 rings
Issue 05
HOS. 5
161

HOS. 6
162
Issue 05
Alcatel OmniPCX Office

PIMphony IP installation
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to install PIMphony IP
MANAGEMENT
1.
Install PIMphony IP software with operator profile
2.
Test
Issue 02
HO. 1
163

HO. 2
164
Issue 02

OBJECTIVE
-
To learn how to install PIMphony IP
MANAGEMENT
1.
Install PIMphony IP 6.x software using the Central Services

1.1. Create a new IP terminal (extension : 222) and change terminal type into
Multimedia PC
-
Issue 02
OMC \ Subscribers list \ Add: a new IP Terminal (Number 222)
HOS. 1
165

1.2. OMC \ Subscribers list: Change terminal type into Multimedia PC
1.3. Configure extension 222 in order to assign the operator profile to PIMphony
OMC \ Subscribers list \ extension 222 \ Details \ Cent Serv
HOS. 2
166
Issue 02

1.4.
Install PIMphony 6.x from install.exe file
1.5. Follow the instructions until:
Issue 02
HOS. 3
167

1.6. Start PIMphony and follow the configuration wizard steps
Assign Phone number 222 and its password to PIMphony Multimedia PC
HOS. 4
168
Issue 02

Configure the dialing computer properties
Issue 02
HOS. 5
169

Adjust the PC Multimedia audio parameters: loud speaker and micro
Loud speaker
HOS. 6
170
Issue 02

Micro
PIMphony IP is ready for use
Issue 02
HOS. 7
171

HOS. 8
172
Issue 02
NOTES
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174
Groups management
OBJECTIVES
Describe hunting groups
Describe pick up groups
Describe broadcast groups
Describe manager/secretary groups
Alcatel-Lucent OmniPCX Office Groups management

Issue 03
175
The different Groups description

Hunting group
Hunting group
540
101
102
540 dialing generates a group call which makes sets ring in the following
way :
Sequential
Cyclic
Parallel
Note :
-The first hunting group is dedicated to the integrated voice mail server
The second hunting group is dedicated to the RAS server if present
-Some following hunting groups are dedicated to the ACD
-It is then recommended to use the free following groups in order to not destroy a previous programming
Capacities for the 3 types of groups cumulated :
Number of groups : 50
Number of sets per group : 32
Hunting groups can be :
Cyclic, each set rings by turns
Sequential, the first set of the list rings, the second rings only if the first one is busy etc. The order in the list is really important,
it s why you can change the order thanks to the lower and upper icons
Parallel, all the sets ring in the same time

Issue 03
176

Pick-up group
Pick-up group
Pick-up group
101
102
103
ex : 103 set can pick up a call of one of the other sets if they all belong to
the same pick-up group

To activate a group call pickup, press a function key on the set, or dial the prefix for group call pick up from the internal
numbering plan.

Issue 03
177

Broadcast group
Broadcast group
101
102
103
*2
*3
103 set has to be a transmitter to make a general broadcast to all the sets
of the group

All sets with loudspeaker can send and receive a broadcast.
An analog set (no loudspeaker) can only be sender of a broadcast.
When configuring a broadcast group, define whether the member is a transmitter only, a receiver only or a transmitter/receiver
of the message.

Issue 03
178

Manager-Secretary group
Manager-Secretary group
RSL MANAGER
RSL SECRETARY
FILTERING
FILTERING
If EXECUTIVE/SECRETARY group is created, a RSL key and a filtering key will be also automatically created.
Menu PM5\ Manager-Secretary Relations
RSL key : for a direct call and set supervision
Filtering can be activated by the executive and the secretary. When filtering is activated, executive calls are transferred to the
secretary.
A secretary and an executive can simultaneously belong to different groups .

Issue 03
179

Issue 03
180

Hunting Groups creation
PROCEDURE
OBJECTIVE
-
To apply the procedure to create a Hunt Group
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Modification typical/Groups/Hunt Groups
Issue 04
Tab
Open Hunt Groups wizard
Select the hunting group to create
Allocated a DDI number to the group if needed
Enter the groups name if needed
Select the distribution mode
P. 1
181

Hunting Groups creation
Note:
P. 2
Select the greeting message if needed
Choose the groups members
Organize the distribution order
Validate the distribution organization and the group
To call this group, dial the number found in the cell Number
1st group reserved for Voice Mail accesses
182
Issue 04

Pickup Groups creation
PROCEDURE
OBJECTIVE
-
To apply the procedure to create a Pickup Group
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Modification typical/Groups/ Pickup Groups
Issue 04
Tab
Open Pickup groups wizard
Select the pickup group to create
Define the groups members
Validate the group organization and the group
P. 1
183

Pickup Groups creation
P. 2
184
Issue 04

Broadcast Groups creation
PROCEDURE
OBJECTIVE
-
To apply the procedure to create a broadcast group
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Modification typical/Groups/ Broadcast Groups
Issue 04
Tab
P. 1
185

Broadcast Groups creation
Note:
P. 2
Open Broadcast Groups wizard
Define the groups name if needed
Define the groups members
Validate the group organization and the group
To call this group, dial the number found in the cell Number
186
Issue 04

Create a Manager-Secretary group
PROCEDURE
OBJECTIVE
-
To apply the procedure to create a Manager-Secretary group
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Manager-Assistant Associations
Issue 03
Tab
Open OMC/Customer PBX
Select the menu Manager-Assistant Associations
Click on Add
Select the Managers directory number
Modify the keys Screening and RSL positions if necessary
P. 1
187

Create a Manager-Secretary group
P. 2
Select the Secretarys directory number
Modify the keys Screening and RSL positions if necessary
Validate the Manager-Assistant Association
188
Issue 03

Groups management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage groups
MANAGEMENT
1.
Set up a hunting group with 101, 102, and 103 extensions. These sets have to ring
together.
2.
Configure a pickup group containing the members of the previous hunting group and
extension 100.
3.
Create a broadcast group in which extension 100 will be the transmitter and extensions 101
and 103 in reception.
4.
The station 101 filters the calls of the station 102: create a relation manager-secretary.
5.
Test you programming.
Issue 03
HO. 1
189

Groups management
HO. 2
190
Issue 03

Groups management
OBJECTIVE
-
To learn how to manage groups
MANAGEMENT
1.
Path: OMC\Hunt Groups: example 501
Issue 04
HOS. 1
191

Groups management
2.
Path: OMC\Pickup Groups
Remind: group calls pick up can be activated by a soft key on Advanced set or by the group
pickup prefix identified with base = 1 in the Internal Dialing Plan (ex: 72 for a French
version).
3.
HOS. 2
Path: OMC\Broadcast Groups: example *2
192
Issue 04

Groups management
4.
Create a manager/secretary group in OMC\ MANAGER-SECRETARY RELATIONS
Issue 04
HOS. 3
193

Groups management
HOS. 4
194
Issue 04
NOTES
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196
Dialing Plans
OBJECTIVES
Apply the procedure to manage Dialing plans
Describe the role of Dialing Plans
Customize the different Dialing Plans
Modify the installation number
Alcatel-Lucent OmniPCX Office Dialing Plans

Issue 05
197
Dialing Plans
Different Dialing plans

Internal user
Private networks
Internal
Dialing
Plan
Private
Dialing
Plan
Public network
Public
Dialing
Plan
IN CONVERSATION
FEATURES
IN
CONVERSATION
a prefix is dialed before communication.

A feature in conversation is dialed during communication.
Dialing plans definitions:
Internal Dialing Plan concern Dialing dialed by internal users.
Private Dialing Plan manages Dialing received from a private network.
Public Dialing Plan regards Dialing received from the public exchange (DDI numbers).
Features in conversation table regards suffixes.
Capacities of the Dialing plans:
Internal and public: 99 entries
Private: 36 entries
Features in conversation: 26 entries

Issue 05
198
Dialing Plans
Two types of default Dialing Plans
Star type: the prefixes to activate a function are preceded by * and
cancellation prefixes by # with 2, 3 or 4 digits

Standard national type: prefixes with 2, 3 or 4 digits
8 digits prefixes in Dialing Plans

base field with 2, 3 or 4 digits
Important note:
The default Dialing plan has to be changed before attempting any other OMC menu modification for fear of encountering
defaults in Subscribers menu and on keys

Issue 05
199
Dialing Plans
Modify default Dialing Plan
Selected in installation wizard

Three-digits default Dialing Plan
Path: OMC/Dialing/Default Configuration

Issue 05
200
Dialing Plans
Add a function
Select the function in the pull-down menu
Enter a start and an end prefix in the fields at the top of the window
Enter a base if required
Click on Add
Function
Start
End
Base
NMT
Private
User
100
199
100
No
Wake-up
60
60
A prefix can be used once only.

Ex: sets have three-digits (100) repertory numbers. We can not create four-digits prefixes (1000) because otherwise there
could be overlapping problems.
Function: list of functions ex: Users, trunk group, speed dial number...
Start/End: to create a whole range of prefixes following each other on one single line
Base: explained later on
NMT:allows a relation with the function Loop back Internal/current in order to modify or translate a received prefix.
Private: according to the function, allows a relation with ARS tables or to protect directory numbers against call pickup and
dynamic routing if set to Yes .
Fax fields is used only in the public Dialing plan for the Fax call routing feature.

Issue 05
201
Dialing Plans
Modify a prefix / a suffix
Select the function

Enter a start and an end prefix in the fields at the top of the window
Enter a base if required
Click on Modify
According to the functions, base can be a fixed or variable . See further explanations next pages.

Issue 05
202
Dialing Plans
Base definition
Directory number 100
Base = 100
DDI number 2245
Private directory number 200
In this example, the Dialing plans are:

Internal Dialing Plan:
Function
Start
End
Base
NMT
Private
User
100
199
100
No
-----------------------------------------------------------------------------------------------------------------User
200
200
100
yes
Protection against call pick-up

and dynamic forwarding
Public Dialing Plan:

Function
Start
End
Base
NMT
Private
User
2245
2245
100
No
As a rule there are 2 solutions to allocate bases to sets.

First solution:
First base set 100 and the next ones 101, 102...
Directory numbers are created with sets automatic allocation
Second solution:
Base = set s number
Directory numbers are created , then a number has to be connected to each set manually
This solution is more suitable for DDI numbers creation if they dont follow each other

Issue 05
203
Dialing Plans
List of fixed bases

Pick up:

set
group
0
1
general bell
park retrieval
2
3
Forwarding:

cancellation
immediate
on busy set
do not disturb
paging system
0
1
2
3
4
group calls
group withdraw
group reconnection
follow me
cancel follow me
selective forwarding
5
6
7
8
9
10
In Dialing Plans, the pick-up and forwarding functions include all different types of pick-up and forwarding that the fixed base
can differentiate.
The fixed based are pre-determined by the system according to the default Dialing plan. Prefixes can be changed but each base
corresponds to a specific function.
ex: the software needs the function attendant call + base 0 (or 9) to operate an attendant call.
In the Internal Dialing Plan, only generic functions for pickup and diversion exist so the system needs the base indication to
implement a immediate diversion or a group call diversion.
Note: according to the country initialization, these bases could be different. Read your country default numbering plan to
confirm.

Issue 05
204
Dialing Plans
Enter installation number in Dialing menu
Installation number is entered at installation wizard

It is the main system DDI number
Enter the installation number without the first digit
ex: 1 45 56 67 78
The installation number corresponds to the attendant DDI number. The last digits (4 in France) are replaced y the DDI number of
each subscriber associated to the base in the public Dialing Plan.
The private installation number corresponds to the main number associated to the attendant in a VPN environment .
The re-call prefix is sent in front of the outgoing dialed number for any call involving ARS.
The alternative system CLIP on ISDN allows to send a unique identity replacing subscribers DDI numbers. This alternative CLIP can
also be individual: main installation number + alternative CLIP of the user set up in the Path: OMC/Users/base Stations List/ ;
Select an user , click on Details, click on Misc. and to the window Alternative CLIP/COLP.

Issue 05
205

Issue 05
206
10

Internal Dialing Plan Management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage the Internal Dialing Plan
MANAGEMENT
1.
Manage the following numbering plan
Issue 04
main trunk group
20
enter programming mode
21
station call pickup
22
group call pickup
23
lock/unlock
25
general bell pick-up
70
retrieve parked call
100 to 149
users
400 to 499 and 600 to 699
collective speed dial numbers
50 to 59
hunt group call
30 to 32
secondary trunk groups
attendant call
*2 and *3
broadcast groups
HO. 1
207

HO. 2
208
Issue 04

OBJECTIVE
-
To learn how to manage Internal Dialing Plan
MANAGEMENT
1.
Path: OMC/Dialing/Dialing Plans (tab internal Dialing Plan)
Issue 04
HOS. 1
209

HOS. 2
210
Issue 04
NOTES
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211
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212
User's Features
OBJECTIVES
Describe the keys
Describe the set profiles
Describe the dynamic routing
Describe the miscellaneous features
Alcatel-Lucent OmniPCX Office User's Features

Issue 05
213
Users Features
Managing sets
Managing sets:
OMC\ Subscribers-Basestations List
Physical address 01-001-1:
01=board slot number

001=board line unit number
1=channel or line sub-unit number
DirectoryNo:
set/subscriber directory number.
Set/terminal:
set type.
Name:
subscriber name.

Issue 05
214
Users Features
Managing sets
Set details
To reset the user password
1515 default password
To control the diversion

state
To set out of service

a subscriber

Issue 05
215
Users Features
Keys
Keys:
3 types of Keys are available on Alcatel OmniPCX Office
Call keys
Feature keys
Resources keys

Issue 05
216
Users Features
Keys
Direct call Key:
allows to make automatically a call, just by pressing the pre-programmed
key, without dialing the number.

The number programmed in the Calling key can be changed by the user.
Feature Key:
allows to activate a function just by pressing the key
Available functions: VoiceMail, transfer, Pickup, Conference.

Issue 05
217
Users Features
Keys
Resource Key:(Advanced, Premium, Easy)
On multiline sets, a resource key corresponds to a call.
-General resources (RGX):
to manage incoming and outgoing , internal and external calls
-Dedicated resources (RSL, RSP, RSB, RSD):

Local call (RSL): to reach and monitor an internal number
Special Physical Access (RSP): to select and monitor an access to make an

external call
Special trunk group (RSB): to select a trunk group to make an external call
DID call key (RSD): to monitor DID calls

Issue 05
218
Users Features
Keys
Resource Key:(Advanced, Premium, Easy)
Supervision
to supervise one key of one set for a type of call.
Keys are configured by the installer according the needs of the
customer.
Button Keys

Issue 05
219
Users Features
Profiles
Profiles:
Key system mode (default attendant mode)

Two general resource keys
n RSP keys (n = number of ports in the system)
Group call supervision
N/R mode
Traffic LED
PBX mode (all sets except the attendant set)

Two general resource keys
Two main trunk group keys
Next screen
Message LED

Issue 05
220
Users Features
Dynamic Routing
Dynamic Routing:
Allows to forward automatically an incoming call (internal or external),
according two levels and two timers.

Incoming Call
TIMER 1
SET 106
ex: 12s
TIMER 2
LEVEL 1:
SET 102
ex: 15s
LEVEL 2:
ATTENDANT

Issue 05
221
Users Features
Dynamic routing
set dynamic routing
Button: Dyn Rout
Level 1
Level 2
10
Automated attendant (lev. 1): If this box is checked, the automated attendant is called when level 1 dynamic routing is
activated (if the level 1 dynamic routing destination number is the directory number of the group containing the accesses to the
voice mailbox )
Automated attendant (lev. 2): This box is used to chose between the mailbox of the called party and the automated attendant
as the destination of the level 2 dynamic routing (if the voice mailbox is part of the AA group)
Timer 1 for level1: Up to 3276 seconds
Timer 2 for level2: Up to 3276 seconds
Use the level 1 timer: If the timer is not selected but a destination has been entered, the diversion to this destination will be
immediate.
Destination No: Hunt group or User/Subscriber or Common/Collective speed dialing number (default destination is Voice mail
Hunt group)
Use the level 2 timer: if the timer is not selected but a destination has been selected, the diversion to this destination will be
immediate after level 1 timeout
Routing to general level: General level means active Att/OP group
General level and general bell: Active Att/OP group + General bell (General bell is active for incoming external calls only)
Diversion apply: If "apply diversion" is not ticked, all diversion, including users forwarding (immediate, on-busy, selective) will
be disabled.

Issue 05
222
Users Features
Dynamic routing
Selective call Forwarding management:
Button: Sel Divers
This is Forwarding that is dependant upon the caller number
11
Set feature rights:

Must allow selective Forwarding
External Forwarding must also be allowed (If some calls must be routed to an external number)
Selective Diversion:
There can be two lists based on caller numbers and the Forwarding recipient.
Forwarding target:
Internal: set, set group or speed dial number.
External: full number with trunk seizure prefix
Selective Forwarding setting:
Active: selective Forwarding activated.
Inactive: selective Forwarding deactivated but still programmed.
Unused: selective Forwarding disabled.
Enabled: selective Forwarding can be activated using a soft key or access code 85.
Negative: selective Forwarding relates to all caller sets except those specified in the list.

Issue 05
223
Users Features
Forwarding supervision
Forwarding supervision:
Button: Forwarding

Issue 05
224
12
Users Features
Personal speed dial
Manage personal speed dial:
OMC\ Subscribers-Basestations List \ Button Pers. SPD.
13
Ind:Enter the speed dialing Index

Label:Enter the speed dialing name
Type:Select the type (intern, trunk group, access)
Access/T.Grp No:Select the resource to use (access or trunk group number)
Dialing:Enter the number to dial
Sub.-addr:Enter the ISDN sub-address if needed

Issue 05
225
Users Features
Miscellaneous features
Miscellaneous features:
OMC\ Subscribers-Basestations List \ Button Misc
The hot-line parameters: allows to configure an automatic call on off-hook

none if you want no automatic call on off-hook;
immediate and a destination # if you want an immediate call to be initiated on off-hook;
delayed and a destination # if you want a call to be initiated after 8 seconds during which period nothing as been dialed.
The destination number can be the internal number of a set, a group or a Common Speed dialing.
The priority level: according to the level of the set, in case of all trunks unavailability, an access will be set free
Alternative CLIP and COLP number:Enter the n last digits of the DID number as applied in the DID numbering plan.
Replace the DID number of the public numbering plan
Type of keyboard:
Allow to modify the type of keyboard
Special functions: allow to define a special feature (only for analog sets)
Choose Voice Mail Unit if an analog VMU is connected to this equipment;
Choose paging if a pager is connected to this equipment;
Choose doorphone if a doorphone is connected to this equipment;
Choose Bank alarm if a bank alarm is connected to this equipment

Issue 05
226
14
Users Features
Manage the phones features
Manage the phones features
Prefix management
OMC\ Numbering Plan \Numbering plans

Function
Start
End
Base
TMN
Private
Diversion
790
799
Wake-up
60
60
Feature right management


Button: Feature
Authorize or deny the phone features
Protect or not against the phones features
15
List of fixed bases

Pick up:
set
group
general bell
park retrieval
Forwarding:
cancellation
immediate
on busy set
do not disturb
paging system
group calls
group withdraw
group reconnection
follow me
cancel follow me
selective forwarding
10

Issue 05
227
Users Features
Copying settings from one set to another
Copying settings from one set to another:
Select the User whose parameters are to copy
1
2
Select parameters to be copied
Select the destination users for the copy in the

list of users
3

Issue 05
228
16

Resource and function Keys
PROCEDURE
OBJECTIVE
-
To learn how to manage the resource and function keys
PROCEDURE
Application
OMC
Tab
Path
OMC \ Subscribers list \ 100 Set \ Details
Button
Keys
1
1
2
3
5
4
F1: OMC Help
Issue 04
P. 1
229

Resource and function Keys
Note:
P. 2
Select the Key
Select the type of key ( Resource Key or feature key )
Select the key function ( View OMC Help )
Fill the complementary setting ( View OMC Help )
Name of the key display on the set
The sets labels can be printed thanks to the tool LabelSet
230
Issue 04

Change and move sets
PROCEDURE
OBJECTIVE
-
To learn how to change and move sets
PROCEDURE
1.
Application
OMC
Tab
Path
OMC \ Numbering \ Numbering plans
Set Replace
877
Set Retrieve
878
Replace temporarily a set

1
Note:
Issue 04
In a phone socket, unplug the set , plug the new set
Station configuration is saved as much as possible and complete data are saved in
the system until the old set is plugged back
P. 1
231

Change and move sets
2.
Perform permanent set replacement manipulation

1
In a phone socket: unplug the old type of set, then plug the new type of set
From the new set:

Dial the set replacement prefix
Dial the user personal code
Note:
Lock the set is Recommended before set move
3.
Move a set to an unused socket

1
Unplug the set from socket 1, plug the set in socket 2
Dial the prefix for set retrieve

Dial the directory number of the set
Dial the user personal code
Note:
P. 2
Lock the set is Recommended before set move
232
Issue 04

Subscriber features management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage subscriber (user) features.
MANAGEMENT
1.
On extension 102, create a key to call station 101 directly.
2.
On extension 101, create a feature key allowing a diversion on busy to extension 103.
3.
Program a dynamic routing after 10 seconds for internal calls of extension 103 towards
extension 102. Enable the second level of routing after 15 seconds to the attendant group.
4.
Create 2 entries in the individual speed dial repertory of extension 101:

First entry: Twain whose destination number is 0145464748
(for N.A. ________________ ) by dialing out on the main trunk group
Second entry: Tom whose destination number is 0017037242577
(for N.A. ________________ ) by dialing out on third trunk of your system.
5.
Extension 100 does not want to receive any more calls coming from extension 102 and 103.
These calls have to be diverted to extension 101.
6.
On the second analog extension, configure an automatic call to the attendant immediately
when the station goes off-hook.
7.
Move station 101 (its configuration and directory number) to an unused socket.
8.
Permanently replace a Premium set by an Advanced set.
9.
Test your programming.
Issue 03
HO. 1
233

HO. 2
234
Issue 03

OBJECTIVE
-
To learn how to manage subscriber (user) features.
MANAGEMENT
1.
Path: OMC/Users/Base Stations List: station 102 details/ keys button
2.
Path: OMC/Users/Base Stations List: station 101 details/ keys button
Issue 03
HOS. 1
235

3.
Path: OMC/Users/Base Stations List
4.
Path: OMC/Users/Base Stations List: station 101 details: / Pers. SPD button
HOS. 2
236
Issue 03

5.
Path: OMC/Users/Base Stations List: station 100 details: / Sel. Divers. Button
6.
Path: OMC/Users/Base Stations List: station 109 details: / Misc. Button / Hotline field
Issue 03
HOS. 3
237

7.
Permanent move of station 101:

Customize the set password
Lock the set
Move the set to an used socket
Dial the prefix for set retrieve
Dial the directory number of the set
Dial the user password
Unlock the set
8.
Permanent replacement
Customize the set password
Unplug the Premium set, then plug the Advanced set on the same socket
From the Advanced set: dial the set replacement prefix
Dial the user password
HOS. 4
238
Issue 03

Users Features Rights management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage the users feature rights
MANAGEMENT
1.
The operator set 100 must be able to break into a conversation (intrusion/barge-in) on all
the sets except the manager 102.
2.
Only the manager 102 can make an external forwarding (test as destination the analog set
of neighbor system).
3.
Only the manager 102 can allot a non-barred external trunk to a high discriminated or
locked set.
4.
The secretary set 101 needs to call automatic voice servers very often and must be able to
send DTMF codes immediately after switching to conversation mode (without dialing a
feature code or pressing a function key).
5.
The attendant set 100 must be able to call any set even, even one in Do Not Disturb status
(except the manager 102 when in Do Not Disturb status.
Issue 03
HO. 1
239

HO. 2
240
Issue 03

OBJECTIVE
-
To learn how to manage the users feature rights
MANAGEMENT
1.
The operator set 100 must be able to make an intrusion on all the sets except the manager
102.
Authorize the Intrusion to

the OP set
Dont forget to protect the
manager against Intrusion
Issue 02
HOS. 1
241

2.
Only the manager 102 can make an external forwarding (test as destination the analog set
of neighbor system).
Validate the External

Diversion for the manager
3.
Only the manager 102 can allocate a non barred external trunk to a high discriminated or
locked set.
Validate the Trunk

Allot for the manager
Program a feature key Trunk Allot (barring level none) on the manager set and/or
program a feature code Trunk Allot.
HOS. 2
242
Issue 02

4.
The secretary set 101 needs to call very often automatic voice servers and must be able to
send MF codes immediately after switching in conversation mode (without dialing a feature
code or pressing a function key).
Validate MF Transparency
on the secretary set
5.
The operator set 100 must be able to call any set even in Do Not Disturb position except
the manager 102 when in Do Not Disturb position.
Authorize the Do Not Disturb

override on the OP set
Dont forget to protect the
manager against the DND
override
Issue 02
HOS. 3
243

HOS. 4
244
Issue 02
NOTES
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246
Multiset
OBJECTIVES
Describe the Multiset features
Describe the Multiset management
Alcatel-Lucent OmniPCX Office Multiset

Issue 05
247
Multiset
General Overview
Terminology
The multiset feature is the association of two or three sets (wired or
mobile) for the same user

One primary set and a maximum of two secondary sets
One directory number
Same level of service for every associated set
Primary and Secondary sets: All types of sets managed by OmniPCX Office
DECT/PWT handsets, Reflexes, e-Reflexes, Alcatel 8 and 9 series, PIMphony IP or

analog
Multiset is usually composed of 2 sets, a primary wired one and a secondary
mobile DECT/PWT
Called Twinset

Issue 05
248
Multiset
General Overview
A set can only belong to one multiset
All sets share the same directory number which is that of the primary
The management of the busy state is common for all phones (when one
phone is busy, the others are considered busy as well)
Secondary sets can receive incoming calls through their own directory
number

Issue 05
249
Multiset
Phone features
All secondary sets share the features of the primary set
Voice mailbox
Text mailbox
Personal assistant
Password
Call restrictions/Barring
Traffic sharing
Speed dial
Language
Feature rights
Redial list
Dynamic routing
Diversion
Selective diversion
Call accounting/Metering

Issue 05
250
Multiset
Phone features
Multiset in hunt groups
When a group incoming call is routed to a multiset, all phones of the

multiset configuration ring
Multiset in Manager/Secretary groups

A secretary set cannot be a secondary of a manager and vice versa
A multiset can be member of a manager/secretary group
Multiset call presentation

If the multiset is busy, a new call is indicated on the busy set by a waiting
tone
On the free set, a new call is indicated by a short ringing, a normal ringing
or no ringing
The ringing type is configured by revising MLTSETRING
MLTSETRING=00 (Long ringing)

MLTSETRING=01 (No ringing)
MLTSETRING=02 (Short ringing)

Issue 05
251
Multiset
Phone features
The multiset activation is performed on the primary set
OMC \ Subscribers list \ Subscriber details

Secondary sets
Button
Main set
101
101
Secondary sets
102
103
Add
Add
Delete
Delete
Add secondary set to activate the multiset

Maximum of two (2) secondary sets

Issue 05
252

Multiset configuration
HANDS-ON EXERCISES
OBJECTIVE
-
To understand the operation of a multiset configuration
MANAGEMENT
1.
Configure a multiset
-
Set 101: Primary
Set 102: Secondary
2.
Call the primary set 101. What is the result?
3.
Call the secondary set 102. What is the result?
4.
The secondary set 102 calls extension number 103. What CLI is displayed on extension 103?
5.
Forward the secondary set 102 to extension number103, and then call the primary set 101.
What is the result?
6.
Configure the primary set 101 in a hunt group; make a call to the hunt group. What is the
consequence?
7.
Configure the primary set 101, in a manager/secretary group, as secretary.

Activate the screening function on the manager extension.
Make a call to the manager set. What is the result?
Issue 03
HO. 1
253

HO. 2
254
Issue 03

OBJECTIVE
-
To understand the operation of a multiset configuration
MANAGEMENT
1.
Configure a multiset configuration

-
Set 101: Primary
- Set 102: Secondary

OMC \ Users/Base stations list \ User 101 details
2.
Call the primary set 101. What is the result?

The primary set 101 and the secondary set 102 ring simultaneously.
3.
Call the secondary set 102. What is the result?

Only the secondary set rings.
Issue 04
HOS. 1
255

4.
The secondary set 102 calls extension number 103. What CLI is displayed on extension 103?
The displayed number is 101.
5.
Forward the secondary set 102 to 103; call the primary set 101. What is the result?
The call is forwarded to extension number 103.
6.
Configure the primary set 101 to be part of a hunt group; make a call to the hunt group.
What is the result?
The couple of sets 101 and 102 ring as a group call.
7.
Configure the primary set 101 to be part of a manager/secretary group as secretary.

Activate the screening function on the manager extension.
Make a call to the manager set. What is the result?
The primary set 101 and the secondary set 102 ring simultaneously.
HOS. 2
256
Issue 04
NOTES
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258
Mailbox customization
OBJECTIVES
Describe the voice mail application
Describe the advantages of the voice mail application
Describe the feature (facilities) offer
Describe the capacities
Master the voice mail application
Describe the user interface in application mode and in connected mode
Master mailboxes parameters
Set up distribution lists
Set up features
Alcatel-Lucent OmniPCX Office Mailbox customization

Issue 05
259
Services Offer
Service Offerings
Voice mail integrated in basic CPU
Basic Services (with basic software key)
Voice messaging
2 accesses
2 languages
1 hour of stored messages
Optional Services (with optional software key)

Conversation recording
4 languages
Distribution lists
Additional ports (up to 8)
Additional Hard disk to increase message storage (200h max )
Remote customization
By default, 2 accesses are included in the hunt group number for the voice messaging service.
Four languages are available. A new language can be loaded but will replace one language or another.

Issue 05
260
Services Offer
One mailbox is automatically assigned to each set

The voice guide of the mailbox depends on the set's display language
Mailbox initialization
When the mailbox owner enters his mailbox for the first time, he must record his
name and change his default password (note: the set password=mailbox
password)
New password cannot be equal to default password 1515
Consultation (opening) the mailbox is not possible if...

the default password has not been changed and the name has not been recorded; the user cannot consult his mailbox.
Depositing (sending) a message is possible even if...
no name (or no new password) has been entered; messages may be received and a default name is played to any caller (number
of phone set).

Issue 05
261
Types of mailbox
Three types of mailbox:
Standard Mailbox
This operational mode is typically provided for a user
It provides all user interfaces related to a mailbox
Guest Mailbox
This running mode is used in the Hotel version for guest rooms
It provides a limited user interface to mailbox
Answer Only Mailbox

This operational mode should be provided for a user who does not want to
receive voice messages (e.g.: long absence)
Guest Mailbox
Receive and listen to messages with callers information (if any), date, and time. No distinctions between new and
messages already listened to.
Replay message, erase a message, go to next message, go back to previous message
No personal options; only name and password recording during first mailbox consultation and once both have been defined,
they are not changeable by the user.
Password request only in case of Consultation Call (by dialing the local external Directory Number of the application or the
hunt group number of the Voice Messaging)
In Hotel mode, the password is automatically configured to set at the time of check-in.
Answer Only Mailbox - After being informed why he cannot reach the called party, the Answer Mode Only greeting will be
played to the the caller, but the caller will not be able to leave a message. Afterwards, the VMU releases the call.

Issue 05
262
Types of mailbox
One General Mailbox
The general mailbox is only accessible through Automated Attendant

Its only function is to store messages that can be easily rerouted to any
extension by the attendant(s)/operator(s), who are the only persons

allowed to access it.
The general mailbox is not attached to a set, and it cannot be customized
from a set customization
Application is similar to a typical mailbox. The attendant/operator can only configure the general mailbox prompt from the
administration menu MMC station. The operator is the only one allowed to listen to the messages in it.
Any attendant/operator has two mailboxes: a standard mailbox (for personal use) and the general mailbox (shared by all
attendants/operators).
Deposited messages are indicated on all attendant/operator sets (independent of the current operator group) by blinking LED and
special management applied to the message mail key (if any), or by specific voice prompt when the user goes offhook.
The general mailbox is password protected and has no number; password of the general mailbox is the password of operator
session (help1954). It can be consulted from any attendant/operator set but not by more than one at a time.
The default greeting informs the caller that he has reached the general mailbox.
You have reached the general mailbox.
Please leave your message after the tone,
and press # when you have finished.
It is also configurable by the administrator/operator/installer

Issue 05
263
Voice mail capacities
One mailbox per connected set + 1 general mailbox
Storage time practically unlimited:

Without XMEM: 1 hour & 2 languages
XMEM daughterboard 128 Mbytes: 4 hours & 4 languages
Hard disk: 200h & 4 languages

Issue 05
264
From 2 to 8 ports (depending on software keys)
By default, dynamic ports assignment according to traffic
By customizing, fixed ports assignment possible
Example
Automated
Attendant
Port
6 Port
Port 1
Port 2 Port 3
Port7
8
Voice
Messaging
Port 5
Port 4
Audiotext
Basic software keys -> 2 ports

Issue 05
265
User Interface
Easy User Interface: 2 modes to access a voice messaging configuration
APPLICATION Mode: customization & consultation do not use any port.
CONNECTED Mode: the subscriber uses one voice messaging port and DTMF
codes. By default, he calls the first hunt group from any set by default and
manages his mailbox by voice guides.
In application mode, the VMU is not reached by a call but is activated by the system in a same way as any application (for
example, Customization of the set). From the user point of view, the user presses the Master Mail Key (if any) or dials the feature
code related to the Mailing Application.
In connected mode: If one of the mandatory resources is busy, the activation of the VMU is delayed. The caller is queued on the
VMU port. In this mode, the VMU is reached by a call through a port dedicated to the VMU.
From user point of view, the user dials:
Internally, the Directory Number of the port or the hunt group number for the Voice Messaging system
Externally, the DID/DDI number assigned to the Automated Attendant or the Audiotex.

Issue 05
266
Management
Manage a subscribers mailbox from OMC
Standard
Answer only
Guest
Call screening information

Voice files format
ADPCM, 4bits, 8khz,
Mono
Voice files format .WAV
PCM, 16bits, 8khz, Mono
WAV files adaptation

to ADPCM files and
inversely
To manage the subscribers mailbox, use the Path:

/Subscribers and Base Stations/choice of set/Details/Mailbox/Options Tab
To record general mailbox, path:
/Voice Processing/Mailboxes/General Mailbox
To record messages notification greetings, path:
/Voice Processing/Mailboxes/Miscellaneous
ADPCM: Adapted Differential Pulse Code Modulation

To reset the password of the mailbox, reset the set password.
Only one announcement per mailbox.
For analog sets, no mailbox by default; it must be created:
1. Create MB
2. Create virtual key "VM unit"
3. Customize MB mailing prefix
4. Enter 4-digit password

Issue 05
267
Management
Notification
10
Path: /Subscribers and Base Stations/choice of set/Details /Mailbox/ Notification Tab

If the first VMU notification cannot be put into effect, the VMU calls back twice (maximum) at defined time intervals:
Path: / Voice Processing/Mailboxes/Miscellaneous tab
Value: from 1 up to 60 minutes
The user can activate/deactivate notification and change destination and schedule, but has to be authorized by enabling the
Subscriber is allowed to activate notification parameter. The user can then access these parameters in the Custo menu of the
set (soft key or menu key then press 5).

Issue 05
268
Management
Distribution lists
Send a message to a group of mailboxes
Path: Voice processing-> Mailboxes-> Distribution lists
11
Distribution lists are created/modified/deleted only by OMC or Station MMC in installer/administrator or operator sessions. They
can not be customized by subscribers.
Maximum lists number: 51
>000: broadcast list to all mailbox owners
->001 to 050: customizable lists

Issue 05
269
Voice mail features
Voice mail features
Message Screening
Capability to listen to the message being recorded in the mailbox and

immediately answer the call at any moment (as an answering machine
at home)
Activation by function key:

Voice Mail Screening
Voice Mail
Screening
Password question
This does not work for the general mailbox. This feature applies to calls following an active forwarding to voice mail and not to
messages sent from the mailbox menu (i.e. in application mode).
Path: /Subscribers and Base Stations/choice of set/Details/Keys/choice of key/ Voice Mail Screening
For more confidentiality, it is possible to deactivate (same procedure). Of course, if this is done, we will not hear any message
that comes into the mailbox.

Issue 05
270
12
Voice mail features
Conversation recorder

Possibility to record telephone conversations
Activation by function key:

Voice Mail Conversation Recorder
Voice Mail
Conv. Recorder
Activate the right in the mailbox parameters / options tab
To be
activated
13
Remind: the conversation recorder feature requires a hard disk on the master CPU (6.4 Gb min.).
Although legally, recording a conversation without user authorization is forbidden, mechanisms like beeps are available to inform
the caller that the conversation is recorded.
The only recording limit for messages is be the memory capacity (not possible to configure).
Path: / Subscribers and Base Stations/choice of set /Details/Keys/choice of key/ Voice Mail Conversation Recorder
Note: a conversation recording can also be activated using a feature in conversation for stations without programmable keys.
Path: / Subscribers and Base Stations/choice of set /Details/ Mailbox / Options tab: Conv. Record. Allowed

Issue 05
271
Voice mail features
Conversation recorder
Possibility to do a pause while recording conversations
Only set with softkeys
Limitation of pause time
End of recording
Press on the # key
By going on-hook (hanging up)
If silence during 15 seconds (by default)
Conversations recordings deleted after 30 days by default
Pause
Path: /Voice Processing/General Parameters
Pause while recording from 10 up to 120 seconds
Note: a pause can also be deactivated by pressing the soft key continue.
Silence
Path: /Voice Processing/General Parameters
Silence from 2 up to 15 seconds
Lifetime
Path: /Voice Processing/Mailboxes/Miscellaneous
Lifetime for recorded conversations between 1 day and 100 days.

Issue 05
272
14
Voice mail features
Voice mailbox for Virtual
Ability to associate a mailbox to a virtual terminal
Mailbox must be created by OMC for the virtual terminals
Default password 1515 set automatically
Mailbox consultation
Using a programmable key
Create a VM Key with virtual terminal on a physical terminal of the company
Notification
Internal: VM Key flashing on the sets where it has been created
External: VM notification call to an external number (e.g. GSM)
15

Issue 05
273
Voice mail features
Hunt group voice mailbox
1
2 DID/DDI numbering plan
Virtual Terminal
3 Immediate forwarding
Hunting group
4
Dynamic Routing on VMU

Issue 05
274
Virtual Mailbox
16
Voice mail features
Configure on each group member terminal a Voice Mail key with the
virtual terminal number as the destination in order to:

Get LED notification when a new message is available in the mailbox
Consult the mailbox
When the message is deleted, the LED is turned off at all the sets
Customize the virtual terminal mailbox

The recorded name of the mailbox identifies the group.
It is possible to record a greeting for the mailbox.
17

Issue 05
275
Voice mail features
Remote user customization
This feature allows a subscriber to configure some options of his mailbox
This is specially intended for users who work outside of the company
premises
The remote configuration feature is a part of the mailbox consultation
This facility is subject to a license

Issue 05
276
18
Voice mail features
Modification allowed:
Message notification (only if the user has the rights to use notification)
Activation / Deactivation
Target configuration
User's procedure
Call the voice mail unit number
Press * during the announcement
Press #
Enter the number of the mailbox
Enter the password
Follow the voice guided instruction
19
Message Notification: available only in a e-business configuration

Issue 05
277

Issue 05
278
20

Voice Mail management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage the voice mail
MANAGEMENT
1.
Customise the available voice mailboxes by recording the greeting messages, the user
name and entering a 4 digits password 1234.
2.
Set up the following configuration:

-
Mailbox 101 will be in answer-only mode.
Mailbox 102 will be able to screen messages and to record voice conversations.
Mailbox 103 will be notified of messages deposit to an external destination (to be

defined) except from 10:00 pm to 07:30 am with the possibility to consult messages.
When a message is left in Mailbox 104 a notification will be sent to station 102 only
from 9:00 am to 06:00 pm.
3.
Delete the mailbox of the set 102.
4.
Create again a mailbox for this set.
Issue 04
HO. 1
279

HO. 2
280
Issue 04

OBJECTIVE
-
To learn how to manage the voice mail
MANAGEMENT
1.
Customise the available voice mailboxes

Enter a 4 digits password (1234)
Record the user name
Record the greeting message (Optional)
2.
Set up the following configuration:

2.1. Path: OMC/Users/Base Stations List/, click on Details for user 101, click on Mailbox tab options: mailbox in answer only mode
Issue 05
HOS. 1
281

2.2. Mailbox 102 will be allowed to record conversation and screen messages
Path: OMC/Users/Base Stations List/ Click on details of user 102, Click on Mailbox
tab options: validate the feature right recording of conversation
Create a programmable key Voice mail: Conversation recording in user 102

details/keys button/feature key
Create a feature key Voice Mail: Screening in user 102 details/keys button/feature
key.
Note: activation of this feature from the user point of view is password protected
(user password)
HOS. 2
282
Issue 05

2.3. Mailbox 103 will be notified of messages deposit to an external destination (to be
defined) except from 10:00 pm to07:30 am with the possibility to consult messages.
Note: validate the user allowed to activate notification to let the user activate it
from the Custo menu of his set whenever he wants.
2.4. When a message is left in Mailbox 104 a notification will be sent to station 102 only
From 9:00 am to 06:00 pm
Issue 05
HOS. 3
283

3.
Mailbox deletion procedure: press on Delete button (when the mailbox does not exist
yet) at the bottom of the OMC/Users/Base Stations List/ Details/Mailbox.
4.
Mailbox creation procedure: press on Create button (when the mailbox does not exist
yet) at the bottom of the OMC/Users/Base Stations List/ Details/Mailbox. Answer Yes at
the question "Subscriber XXX has no mailbox, do you want to create it?"
HOS. 4
284
Issue 05
NOTES
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286
Personal Assistant
OBJECTIVE
Describe the personal assistant
Alcatel-Lucent OmniPCX Office Personal Assistant

Issue 05
287
Personal Assistant
Personal Assistant
Mini Automated Attendant for each subscriber offering following choices:
Call
Call distribution
distribution through
through
Personal
Personal Assistant
Assistant

Attendant
Attendant
Mailbox
Mailbox

Internal
Internal
Set
Set
Mobile
Mobile
External
External
Number
Number
The mobile number, the external number and the internal number have to be configured by user customization or using OMC in
Expert View.
Mobile number and external number have to be preceded by the trunk group prefix.
The different choices of the Personal Assistant are proposed to the caller in the indicated fixed order.

Issue 05
288
Personal Assistant
Personal Assistant characteristics

Semi-supervised transfer
The greeting message is predefined and not modifiable: Your
correspondent does not answer, press 1 to leave a message

Personal Assistant activation

from set customization menus
Customization menu
1 Mailbox greeting
2 Personal Assistant
3 User settings
4 Message notification
5 Phone set
Personal Assistant
1 Activation/deactivation
2 Customization
Personal Assistant
1 Colleague
2 External
3 Mobile
4 Attendant
When the destination of the call distribution (example mobile) is busy or does not answer the caller has to call back to make
another choice.
Deactivation of the Personal Assistant (considered as an immediate forwarding type)
from set customization menus
by dialing the prefix for forwarding cancellation
by pressing the soft key for forwarding cancellation
by pressing a programmable key for forwarding cancellation

Issue 05
289
Personal Assistant
OMC customization menu
Path: /Subscribers and Basestations/station selection/Details/Mailbox/Personal Assistant tab

Issue 05
290
Personal Assistant
Personal assistant customization by remote user

Activation / desactivation
configuration

Colleague number configuration / desactivation
External number configuration / desactivation
Mobile number configuration / desactivation
Transfer to operator activation / desactivation
User's procedure
call the Voice mail unit DDI number
Press * during the announcement
Press #
Enter the mailbox number
Enter the password
Follow the voice guided instruction

Issue 05
291

Issue 05
292

Personal Assistant management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage the personal assistant
MANAGEMENT
1.
Customize the personal assistant of station 103 with an internal destination, an external
number, and a mobile number.
2.
Customize the personal assistant of station 102 with an internal destination, an external
number, and the transfer to attendant option.
3.
Activate the personal assistant feature on the two sets and test the different choices.
4.
Deactivate the personnel assistant on the two sets.
5.
Activate the personal assistant on the two sets in remote configuration.
6.
Test your configuration.
Issue 03
HO. 1
293

HO. 2
294
Issue 03

OBJECTIVE
-
To learn how to manage the personal assistant
MANAGEMENT
1.
Path: OMC/Users/Base Station List/ click on Details of user 103, click on Mailbox/ Personal
Assistant tab
Issue 03
HOS. 1
295

2.
Path: OMC/Users/Base Station List/ click on Details of user 102,click on Mailbox/ Personal
Assistant tab.
3.
To activate the personal attendant facilities: enter the set Customization then Pers. Att
sub-menu and activate the feature (or Press Menu key, then 5, then 2, and then press 1 to
activate the personal assistant).
HOS. 2
296
Issue 03
NOTES
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297
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298
Incoming calls management
OBJECTIVES
Describe the incoming call progress flowchart
Describe the principle and configure OP groups and time ranges possibilities
Describe and configure the call distribution
Describe and configure the pre-announcement
Describe and configure the OP group forwarding
Alcatel-Lucent OmniPCX Office Incoming calls management

Issue 04
299
INCOMING CALL HANDLING

External line circuit / ISDN port
OTHERWISE
DDI
OTHERWISE
Call
distribution
02 98 14 31 26
Other type
of call
TIME RANGES
Virtual DDI base: 101
set 101
base: 101
02 98 14 31 26
Incoming calls are received by the default active attendant group:

up to eight attendant groups,
up to seven time ranges in 24 hours for each days.
DDI calls are routed directly to stations according to the public numbering plan.

Issue 04
300
Active attendant group

Calls distribution
Calls distribution through Public and Private Dialing Plan
The calls reach the final called destination
Public Network
Public
Dialing
Plan
Private Network
Private
Dialing
Plan

Issue 04
301

Public and Private Dialing Plans Management
Management of the Public and Private Dialing Plan
OMC\ Numbering \ Numbering Plans
Tab: Public Numbering Plan
Tab: Public Restricted Numbering Plan
Tab: Private Numbering Plan
Function
Start
End
Base
TMN
Priv
Fax
Subscriber
3100
3199
100
No
Private: Protect directory numbers against call pickup and dynamic routing if set to Yes .
Fax fields is used only in the public Dialing plan for the Fax call routing feature.

Issue 04
302

Attendant groups
Calls distribution to attendant groups
Example of incoming call handling: definition of attendant groups
08.00
12.30
14.00
19.00
to
to
to
to
12.30: sets 110 and 112

14.00: message
19.00: set 110
08.00: message
The attendant can be temporary helped by any type of set (general
monitoring)
The general monitoring can be activated using a feature key or by a code for analog stations (70-2: activation ; 70-3: deactivation).

Issue 04
303

Attendant groups
1. Creating attendant groups
OMC/ Attendant groups

Issue 04
304

Time ranges
2. Creating time ranges for attendant groups
OMC/Time Ranges
TIME RANGES
It is possible to define up to 7 time ranges per day
The total number of time ranges is: 7 * 8 = 56
8 represents the 7 days in a week (Monday till Sunday) + 1 for the public holidays.
The public holiday list may contain up to 20 entries (The public holidays list is completely independent from the holidays
used in the ARS)
The default attendant group (8) is activated and receives calls if:
The active attendant group is unavailable (out of service), is in programming mode or has gone to restricted mode manually.
The end time of a time range cannot be changed. Simply change the start time of the next time range. This means that no
timebands are omitted.
For each time range it's possible to set the system in normal or restricted mode.

Issue 04
305
Time ranges advanced parameters

System normal / restricted mode
The system normal / restricted mode is used for INCOMING calls
call distribution:
2 DDI numbering plans: one for normal mode, another for restricted mode
barring for trunk lines (break in/break out)

traffic sharing for trunk lines (break in/break out)
collective speed dial rights for trunk lines (break in/break out)

Issue 04
306

Call distribution for one access
Connects an incoming call through an access to a set predefined in the Call
distribution menu of this access

Most often used for Analogue accesses
External lines / list of accesses menu

Details of an access
Call distribution button

Issue 04
307

Public numbering plan
Function
Start
End
Base
NMT
Subscriber
1234
1234
101
Internal numbering plan
Function
Start
End
Base
NMT
Subscriber
100
199
100
10
When the system recognizes a number in the call distribution window, it analyzes the number and its base in the public
numbering plan, and correlates it with the number with the same base in the internal numbering plan. In the example, station
101 will be rung.
1234 can be the fictitious DDI number or the true DDI number (if there is one).

Issue 04
308

Pre-announcement
For DDI calls, messages can be assigned to a set or to the global
installation as pre-announcement messages

OMC/Subsribers Misc/Preannoucement Overview
11
SUBSCRIBERS MISCELLANEOUS /PREANNOUNCEMENT OVERVIEW:

Up to 15 special pre-announcements (associated with DDI numbers) and a general pre-announcement (for all sets except the DDI
numbers configured in the individual part) can be programmed.
Messages can be connected before or during call distribution, or only if the line is busy (that is, when the user lifts the handset).
8 messages of 16 seconds maximum can be recorded and used as pre-announcement.

Issue 04
309

Preannouncement / welcome greeting
The Preannouncement is configured for each time range.
In each time range is defined

the mode (none / before call distribution / during call distribution)

the message number (from 1 to 8)
a flag for busy state only activation

Issue 04
310
12

Attendant group diversion
By the "attendant diversion" function key.
This key is used to divert attendant calls to an external number via the collective
speed dial number
Using the "Diversion if restricted mode manually activated" and "Diversion
destination for time ranges" settings in the time ranges window
13
Attendant call diversion is applied to any incoming call presented to the attendant set: internal and external calls to the
attendant or returned to attendant (after dynamic routing, for example).
Diversion destination if restricted mode manually activated: used to divert attendant group incoming calls to a destination
(set, hunting group or collective speed dial number) by pressing the Attendant N/R Mode key.
Diversion destination for time ranges: used to divert attendant group incoming calls to a destination (set, hunting group or
collective speed dial number) if Att div." is set to YES for the time range concerned.

Issue 04
311

Attendant group dynamic routing
SUBSCRIBERS/ATTENDANT GROUPS/DYNAMIC ROUTING

Attendant group dynamic routing.
There are two levels of attendant group dynamic routing:
T1: can be another set in the installation or a collective speed dial number
T2: this is the default group
general level: the active attendant group + all sets having activated the general monitoring

Issue 04
312
14

Consecutive diversions: example
T1 set 101
T2 set 101
101
102
Active attendant
group
T1 Attendant
T2 Attendant
Default attendant
group
106
15
Note: If one of the destinations is external to the system, the other sets will stop ringing and consecutive diversions will not
continue.

Issue 04
313

Issue 04
314
16
Messages 1 to 8 utilization
OBJECTIVE
Describe the messages utilization
Alcatel-Lucent OmniPCX Office Messages 1 to 8 utilization

Issue 04
315
According to the Software keys, the system can have from 2 to 8
record messages
The messages can be used for the following features
Welcome: the message belongs to an operator group

i.e. Opening hours of the company
Pre-announcement: the message is played before or during a station is rang

Remote substitution: the message replaces the tone and indicates the caller
the procedure to follow

Issue 04
316
The messages can be used for the following features (next)

External forwarding: the message tells to the caller he is automatically
forwarded to an external destination

DISA: the message replaces the tone and indicates the caller the procedure
to follow, overdialing + internal phone number

Issue 04
317
The messages can be recorded by MMC Station or by OMC

The total length of the messages is 128 seconds.
This length is allocated dynamically to the 8 messages.

Issue 04
318

Add users in the Attendant groups
PROCEDURE
OBJECTIVE
-
To learn how to apply the procedure to add users in the Attendant groups
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Modification typical/Groups/ Attendant Groups
Note:
Issue 04
Tab
Open Attendant groups wizard
Choose the groups members
Select a welcome and release message if needed
Validate the group organization and the groups
Members can be sets, messages 1 to 8 and general bell
P. 1
319

Add users in the Attendant groups
P. 2
320
Issue 04

Configure the attendant group
PROCEDURE
OBJECTIVE
-
To learn how to configure the attendant group
PROCEDURE
Application
OMC
Path
OMC/Customer PCX/Attendant group List
Issue 04
Tab
Select the attendant group List
Add members if needed
P. 1
321

P. 2
Modify the members in the default attendant group if needed (made of the
first set of the first board, the ports of voice mail and the general bell)
Validate attendant groups modifications
Select the system time range
322
Issue 04

Path
OMC/Customer PCX/Time ranges
Note:
Issue 04
Select the day
Configure system time ranges
Dedicate an attendant group to the time range
Validate time range modifications
Attendant group is always parallel
P. 3
323

P. 4
324
Issue 04

Automatic call distribution through analogue access
PROCEDURE
OBJECTIVE
-
To learn how to apply the procedure to make an automatic call distribution through analogue
access
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Modification typical/ External accesses
Issue 04
Tab
Open external accesses wizard
Select the analogue access
P. 1
325

Automatic call distribution through analogue access
Note:
P. 2
Enter the DDI destination number on Call distr. Normal and/or

Call distr. Restr.
Validate the call distribution
When no DDI number is defined, destination is attendant group
326
Issue 04

Message recording by MMC Station
PROCEDURE
OBJECTIVE
-
Apply the procedure to record the messages 1 to 8 by MMC Station
PROCEDURE
Application
DHM poste
Path
Installator Session (pbxk1064)or Operator Session (help1954)
Operator set
Right Navigator
1
System
2
Instal
Enter password: pbxk1064

OK
Issue 03
P. 1
327

Right Navigator
5
Voice
6
MOH
Select the Message to record by Next

MESSAGE 1:
Next
Record
Select Record
Ready to record
Record
End the recording by Stop

Recording...
Stop
P. 2
328
Issue 03

10
Listen to the message, validate or rerecord

Please confirm:
Record Listen
11
Issue 03
OK
Go to the next Message if necessary
P. 3
329

P. 4
330
Issue 03

Messages downloading with OMC
PROCEDURE
OBJECTIVE
-
To learn how to download Music on hold from OMC
PROCEDURE
Application
OMC
Path
System miscellaneous \ Messages & music \ Music on hold
Menu
Music on hold
Note:
Issue 05
Select the music to download (.wav file)
Transfer the music to the OmniPCX Office
Play icon makes it possible to listen to the downloaded file
Select the music source: Recorded Music
The .wav file has to be converted in audio format CCITT A-law 8bits 8Khz Mono
CCITT -law 8bits 8Khz Mono or PCM 16 bits 8 Khz Mono
P. 1
331

1.
Preannouncement Messages downloading

The administrator is able to download Preannouncement messages from OMC
Application
OMC
Path
Subscribers misc \ Preannouncement overview
Menu
Preannouncement overview
Note:
P. 2
Select the message to customize
Select the message to download (.wav file)
Transfer the message to the OmniPCX Office
Play icon makes it possible to listen to the downloaded file
The .wav file has to be converted in audio format PCM 16 bits 8 Khz Mono or
CCITT A-law| -Law 8bits 8Khz Mono
332
Issue 05

2.
ACD messages downloading

The administrator is able to download ACD messages from OMC
Application
OMC
Path
Automatic call distribution \ ACD voice messages
Menu
ACD voice messages
2
3
Select messages to download (.wav file)
Choose: transfer mode
This button is used to select either transfer mode or delete mode, or to

transfer or delete ACD messages.
Note:
Option: used to download default messages contained in OMC application
Select the file or the folder which contains the .wav file to download
Transfer the messages to the OmniPCX Office
The .wav file has to be converted in audio format CCITT A-law 8bits 8Khz Mono
CCITT -law 8bits 8Khz Mono
Messages have to be named in the same way as per previous versions (101.wav,
201.wavetc.)
Issue 05
P. 3
333

P. 4
334
Issue 05

Attendant Group and Time Ranges Management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to manage attendant groups and time ranges
MANAGEMENT
1.
Set up two attendant groups:

-
Group 1: stations 110 and 111
Group 2: message indicating working hours
2.
During the week, Group 1 will be active from 8 h to 19 h, and group 2 from 19 h to 8 h.
However, the attendant can choose to divert all attendant calls to a predefined collective
speed dial number.
3.
During the weekend and public holidays, the Group 2 will be active all the time.
4.
Before routing any incoming calls to its destination, a message indicating the company
name will be broadcasted.
Issue 03
HO. 1
335

Attendant Group and Time Ranges Management
HO. 2
336
Issue 03

Attendant Groups and Time Ranges Management
OBJECTIVE
-
To learn how to manage attendant groups and time ranges
MANAGEMENT
1.
Set up the attendant groups in the menu: OMC/Attendant Group List
Issue 03
HOS. 1
337

2.
Manage time ranges in the menu: OMC/Time Ranges

For the week:
19:00
19:00
HOS. 2
338
Issue 03

For the weekend:
Create a function key Attendant diversion on the attendant set, with the Common Speed
Dialing pre-programmed number. (Remind: protected key with operator password)
Issue 03
HOS. 3
339

3.
Managing general pre-announcement in the Path: OMC/User Misc./Preannouncement

Overview
Click on Details of the Global Greetings window:
HOS. 4
340
Issue 03
NOTES
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341
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342
Alcatel-Lucent Office
PART 2/2
PARTICIPANTS GUIDE
This document has no contractual value and may be changed or withdrawn
at any time by Alcatel-Lucent.
REF. OF00TE600US
Issue 03
This product includes software. Its use may be subject to legislation concerning computer technology,
databases and civil liberties (in case of France see the law N 7817 dated 6 january1978).

TOC2.doc
DOCUMENT CHANGES
Issue
Date
Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1
01
04/07
File reference: OF00TE600US
02
07/07
03
08/07
Issue
Date
PART 2
19.
Outgoing calls management

OXOF0021P00TEUS ..........................................................................................343
OXOF0021C01TEUS..........................................................................................357
OXOF0021C02TEUS..........................................................................................359
OXOF0021H03TEUS..........................................................................................361
OXOF0021S03TEUS ..........................................................................................363
20. Metering over V24/IP

OXOF0039P02TEUS ..........................................................................................369
OXOF0355H00TEUS..........................................................................................383
OXOF0355S00TEUS ..........................................................................................385
21. 6 party conference

OXOF0371P02TEUS ..........................................................................................391
OXOF0371H00TEUS..........................................................................................401
OXOF0371S00TEUS ..........................................................................................403
22.
ARS management
OXOF0047P00TEUS ..........................................................................................407
OXOF0053P00TEUS ..........................................................................................423
OXOF0047H01TEUS..........................................................................................431
OXOF0047S01TEUS ..........................................................................................433
OXOF0053H01TEUS..........................................................................................435
OXOF0053S01TEUS ..........................................................................................437
23. Pseudo multi-company configuration

OXOF0067P00TEUS ..........................................................................................443
24. Noteworthy addresses modification

OXOF0063P00TEUS ..........................................................................................453
OXOF0063A00TEUS..........................................................................................461
OXOF0063H00TEUS..........................................................................................493
OXOF0063S00TEUS ..........................................................................................495

TOC2.doc
25. PhD-relay tool in OMC

OXOF0375P00TEUS ......................................................................................... 499
PHD_relay_en_98b.......................................................................................... 503
26. WebDiag tool

OXOF0375P01TEUS ......................................................................................... 509
27. Software Download

OXOF0046P01TEUS ......................................................................................... 517
28. System data saving

OXOF0048P00TEUS ......................................................................................... 525
OXOF0048H01TEUS ......................................................................................... 531
OXOF0048S01TEUS.......................................................................................... 533
29. IP addressing
OXOF0031P01TEUS ......................................................................................... 537
OXOF0031C01TEUS ......................................................................................... 541
OXOF0031C02TEUS ......................................................................................... 547
30. Remote management of the Alcatel-Lucent Office Communication Solution

OXOF0046P02TEUS ......................................................................................... 551
31. Boards Leds meaning

OXOF0026P04TEUS ......................................................................................... 559
32. CPU and interfaces boards replacement

OXOF0026P00TEUS ......................................................................................... 567
ii

TOC2.doc
iii

TOC2.doc
iv

TOC2.doc
FEEDBACK SHEET
In order to improve the quality of the documentation, please report any errors found by
returning this sheet to the address below.
CHAPTER
PAGE
DESCRIPTION
Please return this sheet to:

8 Rue de Kervzennec
CS 82802
29228 BREST CEDEX 2 France
FAX : (33) 2 98 14 36 36

TOC2.doc
vi
OBJECTIVES
Describe the outgoing call progress flowchart
Create and modify the trunk groups
Configure the traffic sharing
Manage baring
Configure the collective speed dialing directory
Alcatel-Lucent OmniPCX Office Outgoing calls management

Issue 04
343

Outgoing calls process
Outgoing calls process
ISDN
BARRING
TRAFFIC SHARING
ARS or Trunk
Group
After a subscriber dials a trunk group prefix 0 (or 9) for instance, the call treated by ARS tables is undergoing two successive
levels of restriction before the number dialed is sent through the public network.
Traffic sharing: Are you authorized to access this trunk group ?
Barring:
Are you authorized to dial the prefix entered?

Issue 04
344

Trunk group creation
Trunk group creation
OMC\ Outgoing external call/Creating a trunk group
EXTERNAL LINES/LIST OF TRUNK GROUPS

To make an external call, the trunk must be in a trunk group.

Issue 04
345

Outgoing call restrictions
Outgoing call restrictions
Two steps
Traffic sharing link category

The set is either allowed (authorized) or not allowed (forbidden) to seize a trunk
group
Barring link category

If allowed to seize a trunk group, the number dialed is either allowed
(authorized) or not (forbidden)
Traffic sharing categories are assigned to sets (SUBSCRIBER list/DETAILS/BARRING) and trunk groups (EXTERNAL LINES/LIST OF
TRUNK GROUPS/DETAILS/LINK CAT).

Issue 04
346

Trunk group traffic sharing matrix
Trunk group traffic sharing matrix
TRAFFIC SHARING AND BARRING/TRAFFIC SHARING MATRIX:

If there is a cross at the intersection: sets assigned the LC value are allowed to make outgoing calls on trunk groups with the
appropriate LC
If there is no cross at the intersection: sets assigned the LC value are not allowed to make outgoing calls on trunk groups with
the appropriate LC.
Default values are (French data):
set LC (N) = 12 ; LC (R) = 16
Main trunk LC: LC (N) = 2 ; LC (R) = 2
Even-numbered secondary trunk group LC (N) = 12 ; LC (R) = 12
Odd-numbered secondary trunk group LC (N) = 8 ; LC (R) = 8
how to modify the configuration ?
First possibility: changing LC values for stations and/or trunk groups to force some stations to make outgoing calls on specified
trunk groups to create or suppress a logical intersection in the matrix.
Second possibility: change the value in the matrix (not recommended since the matrix must be viewed for each operation).
Changing station and then trunk group link categories is always preferable to modifying the default matrix.

Issue 04
347

Barring matrix
Barring matrix
Default values (French data):

sets: LC (N) = 2 ; LC (R) = 1
Trunk groups: LC (N) = 1 ; LC (R) = 1
All sets undergo the barring contained in barring table 2.
The number (1 to 6) at the intersection points correspond to a barring table number (containing prefixes allowed or not allowed).

Issue 04
348

Barring tables
Barring tables
See
next
page
TRAFFIC SHARING AND BARRING/BARRING TABLES:

There are six tables in the system, containing up to 100 prefixes.
Specify the barring rules.
A forbidden prefix cannot be dialed.
All other prefixes are allowed.
In the example, the 00 prefix (international call) is forbidden, and all other prefixes allowed.

Issue 04
349

Barring tables
Barring tables: digit counters
Counter 1: Indicates the maximum number of digits which can be dialed
If there is an authorized prefix in the table
If there is no authorized prefix in the table
Counter 2: Indicates the maximum number of authorized digits for prefixes
not explicitly recognized in the table which contains authorized prefixes
Default values: (french data)

Counter 1: 22
Counter 2: 4
The value of counter 2 should not be lower than the highest prefix in the 6 tables.
Counter 2 definition: If there are some allowed and forbidden prefixes in the same table, a non-defined prefix is allowed up to
the number of digits defined in counter 2.
In the example above, only prefix 0298 is authorized and if the user dials 0299 (forbidden implicit prefix), the system connects
the busy tone immediately after the fourth digit.
If the user dials a forbidden prefix, the system does not wait for counter 2 and simply connects the busy tone.
Rules for allowing and forbidding prefixes:

If a prefix is allowed, all other prefixes non defined are forbidden (in a table containing prefixes allowed).
If a prefix is forbidden, all other prefixes non defined explicitly are allowed (in a table containing only forbidden prefixes).

Issue 04
350

Link Category Management
Link Category Management
Subscribers
OMC\ Subscribers list \ Detail \Baring
Trunk Groups
OMC\External lines\ List of trunk group \detail \Link Category
Idem for the Accesses in case of Break-in/Break-out

OMC\External lines\ List of accesses \detail \Link Category

Issue 04
351

Normal/Restricted modes
Normal/Restricted modes
Normal/restricted mode can be activated by:
N/R mode key on the attendant set
Automatically using the time ranges
If the restricted mode is activated, the system uses restricted LC values for
traffic sharing and barring

By default the users don't follow the time range state.
Except if the "Inhibition time ranges" flag is disable
The manual N/R mode can also be modified by OMC in System miscellaneous / messages and music / manual Normal-Restricted
mode

Issue 04
352
10

Subscriber normal / restricted mode
The subscriber normal / restricted mode is used for OUTGOING calls
barring
traffic sharing
collective speed dial rights
11

Issue 04
353

Subscriber normal / restricted mode
The feature right "Inhibition time ranges" allows the subscriber to stay
in normal mode although the system has switched to the restricted

mode due to the current time range
Another feature right (inhibition flag) allows the subscriber to stay in
normal mode although the system has switched to the restricted mode
forced by an operator action (programmable key)

Issue 04
354
12

collective speed dial directory
Access the collective speed dial directory
OMC/COLLECTIVE SPEED DIAL
SUBSCRIBERS LIST /
DETAILS / SPEED DIAL
13
If the set is assigned access to the collective speed dial facility, the directory can be used whatever the set barring category.
Speed dial numbers with class=0 are reserved for emergency numbers (never forbidden)

Issue 04
355

Trunk allocation
Trunk allocation
Lets the attendant (or any authorized set) to allocate a line to another
station to make a call. The subscriber dials the final number and the
attendant can bar the call
Create a feature key (or feature in conversation code)
Trunk Allot (with or without MTR: metering callback) without or with a

barring level from 1 to 6
The metering call-back facility is available only on stations with soft keys
Give authorization to the attendant to allocate a trunk by assigning the feature right Trunk allot.

Issue 04
356
14

Set up a trunk line
PROCEDURE
OBJECTIVE
-
To learn how to apply the procedure to set up a trunk line
PROCEDURE
Application
OMC
Path
OMC/Customer PBX/Modification typical/External Accesses
Issue 04
Tab
Open external accesses wizard
Select the trunk
P. 1
357

Set up a trunk line
Note:
P. 2
Enter the number of B channels, from 0 to 2 for a T0 access, from

1 to 30 for a T2 access, non relevant for analog access
Validate DISA, relevant for analog access only
Select the Dialing type, relevant for analog access only
Validate the screen external accesses
A trunk line must belong to a trunk group in order to be taken for outgoing calls
358
Issue 04

Add or remove an access in a trunk group
PROCEDURE
OBJECTIVE
-
To learn how to apply the procedure to add or remove an access in a trunk group
PROCEDURE
Application
OMC
Path
OMC/PCX client/External lines/List of trunk groups
Issue 04
Tab
Select the trunk group
Select distribution type, sequential or cyclic
Give a name to the trunk group if necessary
Validate the modifications
Observe the trunk group organization
P. 1
359

Add or remove an access in a trunk group
P. 2
Add a new access
Select an available access
Select the number of channels, 1 or 2 for a T0, 1 to 30 for a T2
Be careful about the Traffic Sharing and Barring link categories

which allows to bare an outgoing call (refer to barring chapter
On-line Help F1 key)
10
Remove an access, at least one access must stay in the main trunk
group
11
Select the access to delete
12
Apply the distribution organization
13
Apply the trunk group modifications
360
Issue 04

Call Baring Management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to apply manage Call barring
MANAGEMENT
1.
Sets will be able to make external calls via trunk group 0, except from 12h to 13h and from
19h to 8h all the days except the Sunday and the Public Holidays .
2.
Create a secondary trunk group (seized by pressing #). Only the set 102 will have access to
this trunk group.
3.
No sets in the installation will be able to make international calls.
4.
The attendant will be able to allocate a main trunk group trunk with no restriction to users
requesting for this facility.
Issue 03
HO. 1
361

Call Baring Management
HO. 2
362
Issue 03

Call Barring Management
OBJECTIVE
-
To learn how to apply manage Call barring
MANAGEMENT
1.
Sets will be able to make external calls via trunk group 0, except from 12h to 13h and from
19h to 8h all the days except the Sunday and the Public Holidays .
Path: OMC/Time Ranges.
1.1. For the week:
1.2.
Issue 04
For the weekend and the Public Holidays:
HOS. 1
363

1.3. In the sets details \ Feature Rights Part 2

Disable the fag: Inhibition Timeranges
2.
HOS. 2
Setting up # trunk group access for the set 102.

-
Normal mode: Traffic sharing link category of trunk group # = 12 / Traffic sharing link
category of station 102 = 5
Restricted mode: Traffic sharing link category of trunk group # = 12 / Traffic sharing
link category of set 102 = 5
364
Issue 04

3.
Barring table No 2 management in the Path: OMC/Traffic Sharing & Restrict/Restrict.

Tables: prefix 00 forbidden
Barring link category of all stations = 2 in Normal and in Restricted mode:

Path:OMC/Users/Base Stations List -> Details /Restrict.
Issue 04
HOS. 3
365

4.
Managing trunk allocation.

-
In the attendant set feature rights, authorize line allocation.
Create a Trunk Allot feature code with or without metering callback (MTR) in the
feature in conversation table, subject to no Restriction (Restrict. Table No 7).
Second possibility: create a feature key Trunk allocation with no barring parameter on
the attendant set.
HOS. 4
366
Issue 04
NOTES
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367
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368
Metering over V24/IP
All Rights Reserved 2007, Alcatel-Lucent-Lucent University
OBJECTIVE
Apply the procedure of Counting management for internal and external interfaces
Alcatel-Lucent OmniPCX Office Metering over V24/IP

Issue 01
369

Presentation
Counting for internal or external interface
The Alcatel-Lucent OmniPCX Office includes a simple tool for managing real
time Counting printout
The system can also be connected to a dedicated complex Counting system
such as the Alcatel-Lucent-Lucent OmniVista 4760
In a digital network, the Alcatel-Lucent OmniPCX Office can also be treated
as a Counting node using Alcatel-Lucent-Lucent OmniVista 4760 application

(NMC)
The metering device (printer or metering calculator) can be connected via
V24 or IP
If simple real time Counting is used, simply set up the OmniPCX Office internal Counting system and connect a Counting interface
to the V.24 option of a Reflexes set.
If the system is connected to a Counting management tool (A4760), all data fields must be enabled.

Issue 01
370

V24 Counting output configuration
Counting using V24 UA option
Connection of an external counting management system or a printer to the
V24/CTI interface module

Example : printer connected to the V24 UA option DB9 output
V24 link
UA link
V24/CTI interface module
Loop circuits 7 and 8 (RTS on CTS) when the printer does not manage flow control.
Refer to installation manual
V24 option
Connector
9 pins
RD
TD
0V
7
8
Metering printer
RTS
CTS

Issue 01
371

Activate the V.24 Counting output in the Path:
OMC/Counting/Counting/ select V24

Select the fields to be printed
OMC/Counting/Counting PRINTOUT/FIELDS menu
Path: OMC/Counting/Counting :
External Counting Activation (V.24): check the box to activate the V.24 output (this is mandatory).
Print non-answered IC calls: check the box and the system outputs a ticket for each unanswered incoming call.
Masking 4 last digits: check the box to conserve the identity of the called number.
Leased line printout: check the box to output a ticket even if a private network line is used.
Network mode: in a digital network, with centralized Counting, the Counting node number must be specified.
Appointment printout for ...: all the information checked is included when a ticket is printed.
Type of printout: ticket or listing.
ompany name: header to appear on each ticket. Leave blank if connected to a dedicated Counting system.
Proofs per page: number of proofs allowed per page for a listing printout.
Printed fields: lets you select fields to be printed for real time Counting printout, or fields to be sent to the 4760.
Printer alarm threshold: Counting buffer level triggering alarm transmission to the attendant.
Counting/Counting PRINTOUT/FIELDS menu :
This menu lets you decide which fields are printed or sent to the external Counting application (select all fields for the 4760 for
instance).
Line length is indicated at the bottom of the menu.
You can print either the user name or the account code, but not both.
The fields are explained in the Counting file of section Applications in the Expert Technical Documentation .

Issue 01
372

Adapt the V24 output transmission parameters to the ones of the
Counting interface in the Path: OMC/Counting/Counting Transmission

Characteristics :
It is advisable to retain the settings above. Using a higher speed can lead to loss of data.

Issue 01
373

Counting management
Configure the Counting parameters in the path:
OMC/Counting/Counting options for active currency
Path: OMC/Counting/Counting (tab Counting option for Active Currency):

Display on sets: offers three station displays: duration, duration+cost, duration+units.
Activation criteria: these criteria define ticket output. Default values are zero, which means that any external call generates a
ticket.
Basic Taxes: pulses Counting management.
Currency 2 : possibility to parameter the basic charge rates for a second inactive currency (EURO for instance)
Operating principles:
Cost
First level cost

1
Second level cost
0,64
Number of units
Number of units
for cost threshold

Issue 01
374

Counting management
Possibly program the switch to a second currency (EURO by default)
Path: OMC/Counting/Currency Conversion
Enter the exchange rate of the current currency against the second
currency
ex : EURO = 6,55957 FF
Enter the conversion date and time
Consequence of the switch to EURO : Counting counters are re-calculated using the conversion rate and the new currency EUR
is displayed on the sets screens.

Issue 01
375

Counting management
Activate the tracking of all calls
Path: OMC/Users/Base stations list
For each users

Click on details
Click on Counting
Select All Calls
Path: OMC/Users/base stations list/ (Click on details and click on Counting)

The four Counting counters are assigned to the teleservices chosen on the users menu. Only the cumulative counter cannot be
reset.
Monitoring indicates which types of call generate a ticket. The choices include Outgoing Calls, All calls and Active Criteria. All
three criteria (Cost, Duration, International, etc) can be checked.
Meter Total Recall: allows a station with a display and soft keys (destination number : attendant for instance) to receive a ticket
at the end of each call made from the concerned station to an external number. Possible choices for the station receiving the
ticket include simple acknowledgement (Tax OK) or ticket printout.

Issue 01
376

Counting management
System Counting counters :
Path: OMC/Counting/Counters :

Issue 01
377

Example
Example of a ticket/of a listing
TICKET
PROOF
The proof shown is as it appears for the listing option.

Show trainees how to activate terminal mode in Windows 3.xx and hyperterminal mode in Windows 95.

Issue 01
378
10

IP Counting configuration
The OmniPCX Office provides real time metering on IP network
Metering tickets are transmitted in the XML data format
Printing thanks to the Office Link Driver
Possible supervision via an Internet browser
Centralization of the tickets by an external accounting application
This feature requires a license
Activation of the metering over IP

OMC \ Metering \ Metering \
External Metering Activation IP
All other parameters are similar to V24 configuration
11
Counting can be done via V24 OR IP

Issue 01
379

Office Link Driver
Office Link Driver installation
Hotel application mode
It offers an interface for Hotel application using OHL

Hotel metering over IP
Call accounting mode (Metering over IP)

The
accounting tickets are available through a Web service for

accounting application
It offers the possibility for administrators to read call accounting tickets in a well
formed XML file located in the local PC

TicketCollector.xml for current tickets

TicketCollector_X.xml for archived tickets ( X: date and time)
Example of TicketCollector.xml transformed in .xls
Installation modes are exclusives.

Metering ticket archive :
File : OhlDriver.conf
- METERING_COLLECTOR_MAX_TICKET=1000 [Number of ticket by file]

Issue 01
380
12

Office Link Driver
Software compatibility
The Office Link Driver is a Windows service
Windows 2000 Pro/Server SP4, 2003 Server SP1, XP SP1/2
Compatibility rules:
OmniPCX Office R3.x / R4.x
OmniPCX Office R5.0 / R6.x
OHL Driver
OK with v24 accounting
NOK
Office Link Driver
NOK
OK with IP accounting OR with

V24 sub-device based solution
13

Issue 01
381

Issue 01
382
14

Office Link Driver
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to install the Office Link Driver and generate a TicketCollector.xml file
MANAGEMENT
1.
Configure the OmniPCX Office in order to generate an IP Metering Ticket when making an
external call
2.
Install the driver on your computer
3.
Launch the Configuration Application from the created Icon on the desktop
4.
From the folder C:\Program Files\Alcatel\OHL Driver open and analyze the
TicketCollector.xml file
Issue 04
HO. 1
383

Office Link Driver
HO. 2
384
Issue 04

Office Link Driver
OBJECTIVE
-
To learn how to install the Office Link Driver and generate a TicketCollector.xml file
MANAGEMENT
1.
Configure the OmniPCX Office in order to generate an IP Metering Ticket when making an
external call
Application
OMC
Path
OMC \ Metering \ Metering
Issue 04
HOS. 1
385

Office Link Driver
2.
Install the driver on your computer

Application
HOS. 2
Setup.exe of the OLD Driver
386
Issue 04

Office Link Driver
3.
Launch the Configuration Application from the created Icon on the desktop
Application
Icon of the OLD configuration application
3
2
1
IP@ of the OmniPCX Office
Password: kilo1987
Do action 1, 2 et 3
Do external call to generate metering tickets
Issue 04
HOS. 3
387

Office Link Driver
4.
From the folder C:\Program Files\Alcatel\OHL Driver open and analyze the
TicketCollector.xml file
Application
Internet explorer
Path
C:\Program Files\Alcatel\OHL Driver \TicketCollector.xml
HOS. 4
388
Issue 04
NOTES
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390
6 party conference
OBJECTIVE
To describe and configure a 6 party conference.
Alcatel-Lucent OmniPCX Office 6 party conference

Issue 01
391
6 party conference
Overview
Provide one meet me conference with 6 users
Characteristics
One master and five participants
Users can be internal or external subscribers through any kind of trunks
(public or private)
In addition to the three 3-party call conference capability
Software license is required (one 6 party conference maximum)

Issue 01
392
6 party conference
Possibilities
6 party conference example
Participants
Participants
Public /private
Network
Participants
Conference Center
DDI or
dedicated
analog trunk
One Master
Participants
Master & Participants can be any

extensions and anywhere
Participants

Issue 01
393
6 party conference
Meet me Conference organization
Meet me Conference organization
The Master is in charge of organizing the conference

The master of the conference activates the bridge in the following way
By dialing a prefix Activate Meet Me
Voice prompt will ask him to dial his phone number
Then his phone password (g from default one)
Then define an access code to the bridge
The bridge is open and the master of the conference will have to give the access
code to the participants of this conference
The participants of the conference can enter the Meet Me Conference

By dialing the Join Meet Me prefix code

From public numbering plan for the users of the public network
From internal numbering plan for the internal users
From private numbering plan for the users in private network
Then the access code, previously given by the Master, to join the conference
bridge

Issue 01
394
6 party conference
Management and configuration
2 functions are available in the public, private and internal numbering
plans
Activate Meet Me
only used by the Master to open the conference bridge
Join Meet Me
used by any participants to join the conference bridge
Feature right to authorize the master to activate the Meet Me conference
bridge

Issue 01
395
6 party conference
Meet me conference without waiting
Course of the meet me conference without waiting
Thank you
for calling the
conference
center
Conference planned
30/11/06 at 2 pm
Dial ext 22960 Code 3105
3
C a 0/
ll 11
th a
e t2
br :0
id 0
ge
Master
Resources control
Please enter the

phone number
Please enter a
four digit
personal
password
Please enter a
four digit access
code
Connection to
the conference
is established
Resources control
Authentication :
phone number,
password
3105
Participants
Thank you
for calling the
conference center
Please enter
a four digit access
code
Authenticate : 3105
Connected
Welcome
to the conference
center
Conference open

Issue 01
396
30
/11
Ca at 2
ll
6 party conference
Waiting before entering the meet me conference bridge
Waiting authorized on the meet me conference bridge
When a participant wants to reach the meet me conference bridge and the
Master is not yet connected, the participant is put on hold until the Master
is connected
The maximum waiting time before being disconnected (5 min by default)
can be modified by the following Flag

Timer Label\ ParWaitTim

Issue 01
397
6 party conference
Master
Thank you
for calling the
conference
center
3
C a 0/
ll 11
th a
e t2
br :0
id 0
ge
Course of the meet me conference with waiting

Conference planned
30/11/06 at 2 pm
Resources control
Please enter the

phone number
Please enter a
four digit
personal
password
Please enter a
four digit access
code
Connection to
the conference
is established
Resources control
Authentication :
phone number,
password
3105

Issue 01
Thank you
for calling the
conference center
Waiting
Authenticate : 3105
Conference open
Participants
Bridge is not yet

open, please hold
the line.
Connected
398
30
/11
Ca 1:58
ll
Please enter
a four digit access
code
Welcome
to the conference
center
6 party conference
Course of the meet me conference with waiting > 5mn
Master
Conference planned
30/11/06 at 2 pm
30
/11
Ca 1:45
ll
Resources control
Master not connected within 5mn
Participants
Thank you
for calling the
conference center
Bridge is not yet
open, please hold
the line.
Waiting
5 Mn
Connection to the
conference is
rejected
rejected

Issue 01
399
6 party conference
Access to the meet me conference bridge via transfer
Access to the meet me conference bridge via transfer
Management of the entry in the meet me conference bridge via analog
accesses
On systems with analog accesses, the call is routed, in general, by a member of

an operator group or an automated attendant
Once the call is answered, the access to the meet me conference bridge can be
activated by transfer
Transfer conditions
Only the non supervised transfer are authorized
The user can transfer the call received towards the meet me conference bridge
only during ringing
Incoming or outgoing calls can be transferred
In case of an automated attendant, the access to the bridge is made via the
options of ''free dialing'', "transfer towards set/group
With the multiple automated attendant, the access to the bridge is also possible

Issue 01
400
10

6 party conference
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to configure the 6 party conference
MANAGEMENT
1.
Extension 101 will be the master of the conference
2.
Create the prefixes in the numbering plans

2.1. Create a prefix to activate the conference circuit
2.2. Create a prefix to join the conference circuit
Issue 05
HO. 1
401

6 party conference
HO. 2
402
Issue 05

6 party conference
OBJECTIVE
-
To learn how to configure the 6 party conference
MANAGEMENT
1.
Extension 101 will be the master of the conference
Issue 05
HOS. 1
403

6 party conference
2.
Create the prefixes in the numbering plans

2.1. Create a prefix to activate the conference circuit
2.2. Create a prefix to join the conference circuit
HOS. 2
404
Issue 05
NOTES
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405
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406
ARS management
OBJECTIVE
Describe and set up the ARS features
Alcatel-Lucent OmniPCX Office ARS management

Issue 04
407
ARS management
Description
ARS: Automatic Routing Selection is a generic facility which enables:
Automatic selection by the Communication Appliance
Transparency for the users
Private networking management
Multi-carrier configurations
The direction used is defined by:

The number dialed
The active time range
The route selection is transparent for the user. This route selection is determined by the dialed number and by the active time
range.
The ARS is applicable to:
To any type of trunk group: Public and/or Private
To any kind of call: Voice and/or Data
To any type of trunk: Analog, Digital, IP
The ARS is applicable to any type of dialing:
manual, keys, redial, forwarding to external destinations, dial by name, common and individual speed dial numbers...

Issue 04
408
ARS management
Description
ARS function in a private network:
Overflow of the public calls towards private
Convert a public number into a private number to force the use of the network
Overflow of the private calls towards a public link

Convert a private number into a public number in case of saturation
Break-Out Call
Use of the links network to reduce the cost of the public communications
Incoming Transit or "Break-In "

To join a user not connected to the public network
Management of a VoIP network

Issue 04
409
ARS management
Description
ARS function for the multi-operator
Choose the operator who offers the most interesting tariffs
The use of a direct operator

Transform the dialing number to make it compatible with the operator
Select the special access for this operator
The use of an indirect operator

Transform the dialing number to make it compatible with the operator
Manage the access and the authentication to the operator gateway
Examples of direct providers: CEGETEL (prefix 7), OMNICOM (prefix 5): the dedicated prefix replaces the 0 of the public provider.
Examples of indirect providers: MOBICOM (access number 1664)

Issue 04
410
ARS management
Management
How do we program ARS ?
Number
Dialed
Numbering
Plan
ARS Table
Trunk Groups
Lists
OMC\ Numbering \ Numbering Plans

Manage the ARS Prefix
OMC\ Numbering \ Automatic Routing Selection \ Automatic Routing

Prefixes
Analyze the dialing number
Modify the dialing number
Select the access
OMC\ Numbering \ Automatic Routing Selection \ Trunk groups lists
Select the physical access to be used

Issue 04
411
ARS management
Management
The Dialing Plan management
ARS is offered via the Main and Secondary Trunk group functions in the
Internal Dialing Plan

Function
Start
End
Base
NMT
Priv
Trunk Group
ARS
Drop/keep
Yes/No
ARS calls can also be used in the Private and Public Dialing Plans in order to
manage Break-in & Break out facilities
Function
Main Trunk Group
Secondary Trunk Group
BASE:
When no "base" parameter is used, these functions will be interpreted as an "ARS" type of call
NMT:
Keep (private numbers): the complete dialed number is sent into ARS tables and no tone
Drop (public numbers) gives a virtual dialing tone. The number dialed is absorbed and not sent into ARS tables.
PRIVATE:
No: Public communication
Yes: Private communication
This fields is related to the Network fields of the ARS table

Issue 04
412
ARS management
Management
Automatic routing prefixes
ARS entry format
Network
Prefix
Priv/Pub
Ranges
Substitute
TrGpList
Called
(ISVPN/H450)
Comment
het/Hom
Info
Substitution principle
Dialed Prefix
Prefix
Ranges
Prefix dialed
out
Principle
1234
Transparency
123456
Addition
45
Absorption
36
36
No addition,
no absorption
36
3645
Substitution
Substitute
1234
456
123
01 42 43 44 45
01 42 43 44
36
36
01 42 43 44 45
01 42 43 44
20-50
Path: OMC/Dialing/Automatic Routing Selection/Automatic Routing: Prefixes

To obtain contextual menus, click on the right button of the mouse so as to add a line, suppress a line, create a sub line ...
Network: makes correspondence with the Internal Dialing Plan (priv.field = yes/no): PRIVATE/PUBLIC prefixes
Prefix: takes back the prefix of the input of the ARS table defined in the numbering plan
Ranges: the band which completes the prefix. eg: 00-27. It is possible to put several separate bands by using ";" eg: 00-27; 37-78
Substitute: the number which replaces the prefix (and not the range. The latter is added)
Trunk group list: the index of the trunk group list used
Called (ISVPN/H450): parameter used in case of Network configuration QSIG/ISVPN/VOIP , the requested belongs to a
homogenous network (Alcatel OmniPCX Office / OmniPCX 4400: ISVPN) or to a heterogeneous network (with another
manufacturer: QSIG)
Remarks: free space for all the installer's comments
As well as the prefix and the range, we can work in open numbering
Important: the sequence order on several lines (the most detailed to the most vague): the system in the first place reads the
first line and compares that to the number dialed ; then the 2nd etc.

Issue 04
413
ARS management
Management
Overflowing management: create a sub-line
Network
Prefix
Pub
Range
Substitute
Trunk group list
Called
(ISVPN/H450)
Comment
het
Public to A
het
Public to B
Subline to overflow from the operator A to the operator B if lines are busy
Line that routes the prefixes over operator A

Issue 04
414
ARS management
Management
Trunk groups list
Trunk groups list entry format
List ID
Index
No
Char
Provid./destin.
none
Access digits
Auth. Code
Tone/Pause
none
none
Auth. Code
Tone/Pause
Overflowing management: create a sub-line

Allows to use the trunk group access link category
List ID
Index
No
Char
Provid./destin.
Access digits
300
none
none
none
none
none
none
Path: OMC/Dialing/Automatic Routing Selection/Trunk Group Lists

Trunk group list: an indicator of the trunk group list
Trunk group list index: allows for the selection of one or more trunk groups by their index (from 1 to 36)
Trunk group directory number: once the trunk group index is selected, it displays the directory number of the trunk group
Identity: allows to define a character (only one letter) which will be displayed on the screen of the set (eg. F for France
Telecom)

Issue 04
415
ARS management
Simple direct carrier configuration
Example: Simple direct carrier configuration
Create a public ARS entry in the internal numbering for the main trunk
group function
Function
Start
End
Base
NMT
Priv
User
100
199
100
Main T.G.
ARS
Drop
No
Path: OMC/Dialing/Dialing Plans (tab Internal Dialing Plan)

The numbers following the main trunk group seizure 0 are analyzed in the ARS tables (ARS base)
The prefix 0 is dropped out of the Dialibg Plan i.e. is not sent into ARS tables.
The numbers dialed are PUBLIC (PRIV=NO)
Exercise:
For international numbers, the carrier C whose dedicated prefix is 7, is the cheapest provider.
For any other type of call, the public provider remains the most interesting.

Issue 04
416
10
ARS management
Configure the two directions in the ARS table
Network
Prefix
Pub
00
Range
Substitute
Trunk group list
Called H/H
Comment
70
het
international
het
others
Pub
11

Click on the right button of the mouse to Add a line
Enter a line to deal with the international prefixes routed by the direct provider CEGETEL (C).
Enter a transparent line to analyze all the other prefixes.
1. Network: choose PUB (link with the internal numbering plan when the parameter PRIV=NO)
2. Prefix: analyze of the numbers sent into ARS after the main trunk group 0 seizure
example: prefix for international calls starting with 00
3. Ranges: the range of numbers completing the prefix
example: 01-99 (possibility of several ranges separated by ";" ex: 01-27;37-78 )
empty field (open range) if the whole range is analyzed.
4. Substitute: the numbers replacing the prefix (the range is added)
example: prefix 00 (open range) replaced by 70 . The direct provider CEGETEL (prefix 7) is routing the international calls .
5. Trunk group list: index of the trunk group list used.
6. User Comments: comments for the installer

Issue 04
417
ARS management
Configure the two trunk group lists
List ID
Index
1
2
No
Char
Provid./destin.
Access digits
Auth. code table
Tone/pause table
none
none
None
none
none
none
12
Path: Numbering menu/ automatic routing selection menu/trunk group lists

Click on the right button of the mouse to Add a line .
Enter a line for the trunk group list 1 (list index 1) and a another line for the trunk group list 2 (list index 2) to seize the accesses
of the main trunk group (trunk group index 1)
The main trunk group has no more prefix 0 which is now an ARS entry with no base .
1. Trunk group list: index of the trunk group list
2. Index: allows to select the trunk group by its index (from 1 to 36).
3. Trunk group EDN: once the index is chosen the system indicates the EDN of the trunk group.
4. Char: defines one letter that is displayed on the screens ( ex: P for public carrier or C for direct carrier) according to the
direction of the call.
example: 0033298143322>C
This character allows to check the good programming of the ARS tables according to the prefix dialed.
In the example above, the international calls routed by carrier C and all other calls routed by public provider P go trough the
same public accesses in the main trunk group index 1.

Issue 04
418
ARS management
ARS Mechanisms
Some additional parameters allows to refine the ARS mechanism
ARS time ranges: This screen is used to define the ARS time ranges used to
select a provider offering the best cost conditions at a given time.

Day group: In order to manage calls separately, this screen is used to assign
day groups to all days of the year, including holidays.

Providers/Destinations: This screen is used to define the names of the
Providers providing network services used to establish a call via the ARS
mechanism. These Providers are associated:
to a list of trunk groups on the screen Trunk groups list,
to an ARS time range on the screen ARS Time Ranges.
13

Issue 04
419
ARS management
ARS Mechanisms
ARS Diagram
Dialed prefix
Transformation in the
dialing plan
Prefix
dropped or
kept?
Keep
Prefix sent to the ARS

table
Drop
Only the digits that follow the

absorbed prefix are sent
N first digits
replaced in the ARS table
Resulting prefix sent to the

trunk group list
The prefix dialed is recognized as an ARS call in the Dialing Plan ( trunk group function without base). Then, the call routing
follows the mechanism described above.

Issue 04
420
14
ARS management
ARS Mechanisms
Resulting prefix sent to the
trunk group list
ARS Diagram
(continuation)
Yes
FINAL CALLED
PARTY
No
1st trunk group

No
available in the trunk
group list?
Overflow to a sub-line
Providers/
Destinations
defined?
Yes
Yes
Time range
checking
Trunk group
available in the trunk
group list?
No
Yes
UNAVAILABLE
(If it is the last
sub-line)
Providers/
Destinations
authorized?
No
15

Issue 04
421
ARS management
ARS Mechanisms
Additional parameters (for indirect Providers)
Authorization Codes: This screen is used to define the secret access codes
between the various Providers networks in a configuration with an indirect

Providers.
Tone/Pause MF: This screen is used to configure 8 indexes for an indirect
Providers or multi- Providers configuration to define:

the time of transmission of the numbering by the system on the line,
whether the numbering which follows the secret access code to the indirect
network is sent in MF mode.
Refer to On-line help: file Example of use of Automatic Routing Selection
(ARS): Access to an indirect Providers

Issue 04
422
16
Internal ARS
OBJECTIVE
Describe internal ARS principle
Alcatel-Lucent OmniPCX Office Internal ARS

Issue 02
423
Internal ARS
Internal ARS principle
Aim of the internal ARS
Allows to manage several destinations for a single DDI according to days an
time ranges
Example for the DDI 8571
Monday to Friday

From 8h to 20h, the call will be distributed to extension 101

From 20h to 8h, the call will be distributed to extension 125
During the week-end, the call will be distributed to extension 164

Installation number
0388408570
DDI 8571
Public Network
Extension 164
Extension 101
Extension 125

Issue 02
424
Internal ARS
Internal ARS principle
Example: Incoming call on DDI 8571 Monday at 22h00
Public Network
DDI 8571
Public Numbering Plan

ARS Table
Prefix : 03 88 40 85 71
Replace by : 101
Replace by : 125
Replace by : 164
TG List : 1
TG List : 2
TG List : 3
Trunk Group List

List
Index
1
2
3
Local
Local
Local
Overflow on the next line

No
Providers/Destinations
Extension 101
Extension 125
Extension 164
Op. / Dest.
(1)
Extension 101
Extension 125
Extension 164
(2)
Time
ranges:
Providers/
Destinations
authorized ?
Yes
Day Group:
Monday Friday : Grp 1
Saturday Sunday : Grp 2
1
08:00 20:00
Extension 101 Extension 164
20:00 08:00
Extension 125 Extension 164
Ring the extension number according to the time range and day

Issue 02
425
Internal ARS
Management
The DDI number 8571 is analyzed in the Public Numbering Plan
Function : Secondary Trunk Group
Base : ARS
Numbering : Keep
Priv : No
Numbering Plans
-----------------------------
---------------------------------------------------------
Public Numbering Plan

Function
Start
End
Base
NMT
Priv
8571
8571
ARS
Keep
No
8571
8571
ADL
Keep
No

Issue 02
426
Fax
Add
Delete
Internal ARS
Management
The DDI number 8571 is analyzed in the ARS table
The prefix 8571 is substituted by the prefix 101, 125 or 164
The substitution number is selected according to date and time thanks to the
trunk group list
Sub-lines must be created for each substitution

The prefix placed in field Substitute will be analyzed in afterward in the
Internal Numbering Plan

ARS Table
Network Prefix
1
8571
Range
Substitute
TrGpList
Called(ISVPN/H450)
101
het
125
het
164
het
User comment

Issue 02
427
Internal ARS
Management
Create a fictive Provider for each destination
Extension 101 , Extension 125 , Extension 164
Providers / Destinations
Providers / Destinations
Extension 101
Extension 125
Extension 164
Create a trunk group list for each destination

For each line, the index local must be selected as well as the associated
fictive Provider
Trunk Group Lists
List ID
Index.
No.
Char.
Providers / Destination
Local
Extension 101
Local
Extension 125
Local
Extension 164

Issue 02
428
Internal ARS
Management
Create Day Groups
Day Groups
Day in week
Day
Year
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Day Group
2
1
1
1
1
1
2
Create the Time Ranges

Hours
Start Time
End Time
Day Group
Providers / Destination
08:00
----20:00
-----
20:00
----08:00
-----
1
2
3
1
2
3
Extension 101
Extension 164
Aucun
Extension 125
Extension 164
Aucun

Issue 02
429

Issue 02
430

ARS management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to practice ARS management in a simple direct multi-carrier environment
MANAGEMENT
Configure the ARS tables in order to have the following results when dialing out*:
1.
Local prefixes (0298xxx...) will be routed by carrier FRANCE TELECOM (prefix 0).
2.
National prefixes (01 to 05 and 07) will be routed by carrier CEGETEL (prefix 7).
3.
Mobile calls (06) will be routed by carrier FRANCE TELECOM
4.
All other prefixes (including emergency numbers for instance) will be routed by carrier
FRANCE TELECOM.
* Or establish the configuration that is provided by the instructor to meet local requirements.
Issue 04
HO. 1
431

ARS management
HO. 2
432
Issue 04

ARS mangement
OBJECTIVE
-
To learn how to practice ARS management in a simple direct multi-carrier environment
MANAGEMENT
1.
Path: OMC/Dialing/Dialing plans/Internal Counting Plan
Define the Main Trunk Group as an ARS entry
Issue 04
HOS. 1
433

ARS management
2.
Define the routes (prefixes) for each Carrier
3.
OMC expert mode / Numbering/Automatic routing selection/Trunk group lists
Define two lists containing the same trunk group

e.g. 300 where are located the public accesses
Characters F or C will be displayed on the stations display to give a visual indication of the
carrier seized for the dialed direction.
HOS. 2
434
Issue 04

Internal ARS management
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to configure an internal ARS solution
MANAGEMENT
Incoming calls
ISDN
Internal directory numbers N000 to N199

DID/DDI numbers 02.SS.53.N1.00 to 02.SS.53.N1.99
Follow the classroom numbering plan
Issue 04
HO. 1
435

1.
When a user dials the DID/DDI number 02.SS.53.N1.02*, the user will reach:
-
Extension 101 from Monday to Friday, from 8:00 AM to 12:00 PM.
Extension 102 from Monday to Friday, from 12:00 PM to 1:00 PM.
A dissuasion/redirection message from Monday to Friday, from 6:00 PM to 8:00 AM and

all day Saturday and Sunday.
* Or use number provided by local instructor.
HO. 2
436
Issue 04

OBJECTIVE
-
To learn how to configure an internal ARS solution
MANAGEMENT
Incoming calls
ISDN
Internal directory numbers N000 to N199

DID/DDI numbers 02.SS.53.N1.00 to 02.SS.53.N1.99
Issue 05
HOS. 1
437

1.
When a user dials the DID/DDI number 02.SS.53.N1.02*, the user will reach
-
Extension 101 from Monday to Friday, from 8:00 AM to 12:00 PM.
A dissuasion/redirection message from Monday to Friday, from 6:00 PM to 8:00 AM and

all day Saturday and Sunday.
Example of classroom numbering plan* 0242531100 to 0242531199

* Or use number(s) provided by local instructor.
2.
Management of the Public Dialing Plan according to DID/DDI number: 0242531102.

Note: Remember to define the installation number in the menu OMC/Dialing/Installation
numbers
3.
HOS. 2
Management of the ARS table according to DID/DDI number: 02.42.53.11.02
438
Issue 05

4.
Management of the Provider / Destination table to create fictitious attendants and trunk
group lists
For each ARS prefix, it is possible to associate a trunk group list which index is Internal.
The prefix that is placed in the Substitute column will be analyzed in the internal
numbering plan.
For each trunk group list index, you will have to create a fictitious attendant. Using the
fictitious operator, you will be able to manage the Hours table and the Day groups table.
5.
Management of the Day groups Table
Issue 05
HOS. 3
439

6.
HOS. 4
Management of the Hours Table
440
Issue 05
NOTES
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441
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442
Pseudo multi-company configuration
OBJECTIVE
Manage a pseudo multi-company configuration
Alcatel-Lucent OmniPCX Office Pseudo multi-company configuration

Issue 04
443
Objectives
Two companies want to share a e-communication for their calls
management
Each company will be able to dial the same main trunk group prefix
Each company will take their own external lines to avoid problems
according to metering bills
Important:
All the incoming calls will be managed by a unique operator.
The same operator will manage the calls for every company.
Example of incoming calls management for a pseudo multi-company configuration:
Manage a DDI number for each company in the public numbering plan.
Each company will have its public number. Match this DDI number to a virtual terminal created before for each company.
Customise this virtual terminal with the company name.
Disable the use of the timers in the dynamic forwarding of this virtual terminal in order to overflow to the unique OP and
then display the name of the company.
In the menu "External lines / incoming call handling", set up on the "Public line menu" the feature "wrong dialling" on
Released.

Issue 04
444
Configuration
PUBLIC
External lines for
EKIN company
External lines for

KOBEER company
EKIN company
KOBEER company
Extension: 100
Extension: 200
Extension: 101
Extension: 201
Extension: 119
Extension: 219
network

Issue 04
445
First step: station management
Define the extensions that belong to EKIN company and those that belong to
KOBEER company.
Manage a traffic sharing link category level for the EKIN extensions: 3 for
example
Manage a traffic sharing link category level for the KOBEER extensions: 4 for
example

Issue 04
446
Second step: secondary trunk group management
Create a secondary trunk group, 400 for example, for the EKIN company
Manage the same traffic sharing link category level as the one defined for
the extensions of EKIN company

Create a secondary trunk group, 401 for example, for the KOBEER company
Manage the same traffic sharing link category level as the one defined for
the extensions of KOBEER company

Issue 04
447
Third step: traffic sharing matrix management
Modify the traffic sharing matrix by creating a straight line from 1/1 to
.e.: EKIN company
16/16
The extensions of EKIN company will be allowed to seize only the secondary trunk group 400 and the extensions of KOBEER
company will be allowed to seize only the secondary trunk group 401.
By this way, it will be possible to add another company. The main features to respect is to set up the same traffic sharing link
category level for the extensions that will belong to the company and the secondary trunk group dedicated for it.

Issue 04
448
Fourth step: ARS management
Manage the main trunk in the internal numbering plan without the base
All the users will be able to dial out with the same prefix.

Issue 04
449
Fourth step: ARS management
Manage an ARS table entry by creating a transparent line

OMC
Manage a trunk group lists line with an overflow from the secondary trunk
group 400 to the 401

OMC
Even if all the users will dial out with the same prefix, every company will seize their own external lines.

Issue 04
450
NOTES
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451
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452
Noteworthy addresses modification
OBJECTIVES
Manage the Noteworthy Addresses
Describe the use of noteworthy addresses
Describe the cautions before changing the N.A
Describe the different types of N.A
Describe the path to N.A
Describe the process to change a N.A
Alcatel-Lucent OmniPCX Office Noteworthy addresses modification

Issue 04
453

Description
4 types of memory zones
Memory address timers
Memory debug labels
Memory address other labels
Memory address numeric (values in hex format)
2 ways of management:
OMC
MMC station
You can modify some parts of the software, especially the timers and the flags
Addresses modification is delicate so you must refer to the technical documentation written by the technical support
Memory address timers: timeout modification (Some Timers are directly modifiable by menu OMC/System
Miscellaneous/Feature design/Part4 and 5")
Memory debug labels: features or services activation/deactivation
Memory address other labels: features or services activation/deactivation
Memory address numeric: for ringing/tones modification and DECT counters reading
Nota:
Modify only labels given by technical support
Never program the value FFFF (hex)
Values are kept after a warm reset (except if warning about ) but are lost on a cold reset
The addresses with 0 bytes are accessible in Numeric addresses menu

Issue 04
454

OMC process
OMC process
In EXPERT VIEW mode: System miscellaneous / Memory Read/Write
Timer Labels
Debug Labels
Other Labels
Numeric Addresses
Modify only labels given by technical support

Never program the value FFFF (hex)
Values are kept after a warm reset ( except if warning about ) but are lost on a cold reset

Issue 04
455

OMC process
OMC process
Select the type of address to be modified

Select the label address in the alphabetical list
Press on details button
In the top part of the window, change the byte value
Press on Modify then
Press on Write

Issue 04
456

MMC station
In MMC station / Installer session:
Menu: Global

Rd/Wr
Select the address type to be modified:
Address:
Allows to choose one address
Memory:
displays that address Hex. value
Timer:
Allows to choose one Timer
Using Address, move to the address label to be modified and press back
MMC station memorizes that particular label
press OK
The set displays the address contents

Issue 04
457

MMC station
Using Memory , select the byte to be modified by pressing on right or left
arrows
Move to Modif
Enter new hex value and press OK
The set displays the label address and the new value
Press OK to validate

Issue 04
458

Example
Ringing modification
Example: Ringing =0,5s Silence=0,5s for a UA set on internal call
Choose Other Labels Ringing:
In RINGING timer:

Note hexadecimal address: 087A4222
In Numeric Addresses:

Note offset: 9A (in technical communication)

Do: 087A4222 + 9A (address + offset)
Enter the result (087A42BC) in Address field
Put the length to 14
Modify and write values: 04 01 01 19 01 19 00 19 00 19
Do a WARM reset
Letters in small characters.

Explanations about the values found:
Octet 0: Nb of rates
Octet 1: non used
Octet 2: 01 active ringing
Octet 3: 19 is the value in hexa for 25; that is to say 0,25s because the step for UA set is 10ms
coding is done on 0,25s because ringing is encoded on two rates ( 0119 0119)
4 and 5 octets are the same as 2 and 3 octets
Silence coding is done in the same way for the following octets.

Issue 04
459

Issue 04
460
Technical Communication
N 80
Ed 05
Nb. of pages: 32
Product: Alcatel OmniPCX Office
Urgent
Temporary
Not urgent
Permanent
Subject:
Date: 04/08/2006
Noteworthy Addresses
Introduction
- The various Label Addresses in the Alcatel OmniPCX Office are located in OMC/PM5 under "System
miscellaneous Memory read/write Other Labels" / "Timer Labels" and "Debug Labels ".
- The "Debug Labels" menu is not available in an Installer MMC station session.
- Only modify the addresses given here, taking care with the spelling of labels (some labels are similar).
- When modifying time delays, never enter the value FFFFh.
- New values entered are saved after a warm reset (unless otherwise stated), but are lost after a cold reset.
- After making changes to some addresses you may need to perform a warm reset of the system in order to
enable the new values (its stated if a warm reset is required).
- The values of the labels described in this document are given for information purposes. Some values can be
different according to the country or according to the OmniPCX Office release.
Noteworthy addresses via MMC station

a) In the Installation session: menu "Global" - "Rd/Wr" select the type of address to be modified:
- Addres
corresponds to Other labels in OMC/PM5
- Timer
corresponds Timer labels in OMC/PM5
b) Go to the label of the address to be modified (the station's screen shows the hexadecimal address and the
significant length of the address) then "Return" (the MMC station "memorises" the selected label address).
c) Select " Memory " (the station's screen shows the hexadecimal address of the label) and press "OK".
d) The station displays the content of the address in hexadecimal, decimal and ASCII (e.g. "41H,065,A"), select
the byte to be modified (e.g. 3rd byte: press "Next" twice) then, press "Modify", enter the new value in
hexadecimal then press "OK".
e) The station's screen displays the address of the label and the new value, press "OK" again to confirm.
(Pressing "Previous" or "Back " at this point does not change the content of the address).
Noteworthy addresses via OMC/PM5

a) In "System Miscellaneous" "Memory Read/Write" choose the type of address to be modified ("Other Labels"
/ "Timer Labels" or "Debug Labels"), select the label of the address to modify and click "Details".
b) In the upper part of the window, change the value of the desired byte and click "Modify" then "Write".
c) Cross the box "Relevant": this allows you to clearly see the labels that have been modified.
1 / 32
Article N80 - Ed 05
461
1. "Other Labels" description

Function
No of
bytes
Default
value
Enables free dialling (internal extensions only) during AA

company greeting.
Enables the transfer to operator when dialling 0 or 9
during the AA company greeting.
Note: Only relevant if "AAGrDialng" = 01
This flag is used to define the type of transfer provided by
the Automated Attendant.
00
01
02
Label
AAGrDialng
AAGrTransf
AATypTrf
Significant
value
00 Disabled
01 Enabled
00 Disabled
01 Enabled
00 Simple transfer
(or Blind transfer)
02 Half-supervised
transfer
ACC_Mode
ACDAutoLog
ArsStarSep
AttPickDDI
AttRoutOos
BoardIA
BoardVoip
BsyCausVoip
BsyPrvCaus
CCBS_IncOn
CascDivExt
ClirExtOnly
This flag enables the behaviour of the account code digit

analysis to be changed to allow secrecy protection of the
account code. Audio indication is given to the user of
incorrect/correct digits after the amount of digits defined in
this label.
To control whether an agent is automatically placed in "On
Duty" or "Off Duty" status when it login (since R4.0).
This flag is used to define the use of a star entered in the
ARS substituted number field. If the flag is set, a star is
used as separator between address and sub-address.
If the flag is not set, the star will be sent as "digit".
Authorises the attendant to pick up a DDI call destined for
another station, by pressing an RSP key.
Defines the destination of an incoming call to an out of
service set. The routing of the call is dependant on the
protocol defined as per the incoming trunk protocol or the
call is routed to the operator.
Read only: provides info as to whether the system is a
mono-CPU or a Multi-CPU system allowing IA via a
CoCPU@ (OXO Release 1.1).
00
01
00
00
01
Defined
by Soft
Key
Read only: provides info as to whether the system is a

mono-CPU or a Multi-CPU system allowing VoIP via a
CoCPU (can be changed via a software key only).
This table contains up to 5 busy cause values that have to
trigger the feature ARS busy provider.
All ETSI causes (values are country dependent) can be
defined in this table. Meaning and handling is the same as
for "BsyProvCaus", knowing that specific VoIP causes (i.e.
non ETSI causes) are translated into "Call rejected".
"BsyCausVoip" is used for calls released on IP trunks.
This table contains up to 5 ETSI cause values that trigger
the feature "ARS busy provider" and re-route (overflow) a
call to another provider.
This flag is used to define if CCBS (Completion of Calls to
Busy Subscriber) is available or not for incoming calls.
Note: if set to FALSE (00), CCBS is disabled but for
incoming calls only.
Allows or not cascading of a diverted call externally.
Defined
by Soft
Key
22
2F
2A
29
03
5x FF
If this flag is set to true, the CLIR for external calls only is
taken into account if the identity secrecy flag is activated on
the set. Since R5.0

462
2 / 32
00 confirmation
after each digit
01 confirmation
after x digits: x is
the shortest code
00 Off Duty
01 On Duty
00 Star sent as a
MF digit
01 Separator for
sub-address
00 Forbidden
01 Authorised
00 Routing is as
per the protocol
01 Routing to
operator
00 Mono CPU
01 Multi CPU
00 Mono CPU
01 Multi CPU
xx Country
dependent
xx Country
dependent
See Appendix 4.1
01
01 Activated
00 Disabled
01
00
00 Not allowed
01 Allowed
00 No CLIR
01 CLIR for ext.
call only
Article N80 - Ed 05
Function
No of
bytes
Default
value
ConferBip
Allows Beeps to be sent to the station during a conference.
01
ConfStdEnd
Selection of either
Mode 1 (ETSI) conference operation: When one of two
parties goes on-hook during a conference, the
communication between the initiator and the remaining
party is re-established to the same state as before the
conference (ie: either in conversation or on hold.
Mode 2 conference operation: same as with mode 1,
except the initiator of the conference is automatically
reconnected to the remaining party when one of the two
parties goes on-hook.
Used for Telemini and Universal Doorphones to define a
DTMF tone to indicate alert mode by the doorphone.
00
DPHCodLock
Used for Telemini and Universal Doorphones to define the

DTMF digit generated by Alcatel OmniPCX system for the
doorphone "Lock" phase.
DPHCodStar

DTMF digit generated by Alcatel OmniPCX system for the
doorphone "Start" phase.
DPHCodStop

MF digit generated by Alcatel OmniPCX system for the
doorphone "Stop" phase.
DPHMode
Determines the mode for the doorphone. Activation of the

doorphone may be by MF codes or by a Relay operating
This flag selects whether an incoming ISDN call with a subaddress is forwarded in the case of diversion with the subaddress or without the sub-address.
DialToMult
Activates the DECT counters.

See Debug Labels for the different counters available.
Transmits dial tone on off-hooking a UA station.
DisaAnsTim
Automatic answer to a call for remote substitution.
Label
DPHCodAler
DSAdForward
DectCntOn
3 / 32
Significant
value
00 No beep
01 Beep
01 Enables
Mode 1
00 Enables
Mode 2
The 1st byte

defines if used
(01) or not (00)
bytes 2 to 5
define the MF
digit (eg. Up to 4
digits allowed
44 Hex= Ascii D
01
The 1st byte
44
defines if used
00
(01) or not (00)
00
bytes 2 to 5
00
define the MF
00
digit (eg. Up to 4
digits allowed
44 Hex= Ascii D
01
The 1st byte
41
defines if used
00
(01) or not (00)
00
bytes 2 to 5
00
define the MF
00
digit (eg. Up to 4
digits allowed
41 Hex= Ascii A
01
The 1st byte
43
defines if used
00
(01) or not (00)
00
bytes 2 to 5
00
define the MF
00
digit (eg. Up to 4
digits allowed
43 Hex= Ascii C
00
00 MF codes
01 Relay
01
00 Sub-address
not forwarded
01 Sub-address is
forwarded
00
00 No
01 Yes
00
00 No dial tone
01 Dial tone
00-3C 100 ms steps
00
00
00
00
00
00
Article N80 - Ed 05
463
Function
No of
bytes
Default
value
Forces an immediate dynamic routing on busy to dynamic

routing Level1 destination. See Appendix 4.2
List of emergency prefixes for which a call will never be
barred.
See Appendix 4.3
Indirect Access to an operator or remote control of
diversion: this digit is dialled to define the end of dialling
of the external number.
Enables or disables the echo suppressor for IBS connected
in Silent environment
Enables or disables the echo suppressor for IBS connected
in Noisy environment
Enables or disables the "Fax Call Routing" function
00
28
--
Label
DynRoutBsy
EmergNum
EndMFDigit
EchoSupTa1
EchoTaNoi1
FaxCRActiv
FaxToVoic
Replaces the ISDN service 1 "Fax2/3" by "Voice" on

outgoing calls.
FlgIntTon
Transmission of beeps during an intrusion.
Note: For a silent intrusion the address
IntruConf must be at 01 and FlgIntTon at 00.
FlgSelfCal
This flag enables the possibility for an ISDN set to call
another ISDN set on the same bus and having the same
number.
GapGainTab This table lists the gain adaptations that have to be
performed by GAP sets depending on the communication
type.
GainCtrlON
Choose whether or not to enable adjustment of the
handset volume control by the user.
GainDECT_T Table of commands of padded paths and side tone to
send to the DECT sets depending on the access type of the
correspondent.
GainNOEIP_ Gain management on IP Touch stations (x8 series)
GainNOEUA_ Gain management on x9 series sets.
GainUA_Tab Gain management on Reflexes stations.
I_TONES
Allows definition of tones used in the system.
IsdnStatuE
This flag allows to select the OXO behaviour on reception
of STATUS message (ISDN & QSIG) reporting an
incompatible protocol state. By default (value 00), the call
is released. Setting the value to 01, the OXO will not
release the call but attempt to recover the call.
IntruConf
During an intrusion the 3 correspondents are in
communication. For a silent intrusion IntruConf must
be at 01 and FlagIntTon at 00.
ISDN1B
Flag to disable the MPPP negotiation for PPP remote
connection (since R4.0).
Note: a Warm reset is necessary if the value is changed.
IsdnTransp
The called numbers (NDI and NDS) received from the
network are transmitted on the S0 bus.
MMCDisaAna Used to authorize the PM5 configuration of the DISA mode
of analogue trunks. The installer can configure or not the
DISA mode: active or inactive.
MTR_PRINT
This constant defines if Total meter recall tickets are
allowed.
ManConnAtt
Defines whether the attendant can answer to an incoming
call by pressing on a resource key or if he must go off
hook.

464
4 / 32
Significant
value
00 Dyn. routing
01 Im. forward.
Country dependent
values
23 hex One ascii digit

or
max allowed
ASCII #
196
---
196
---
00
00
01
00
1A
---
See Appendix 4.12

See Appendix 4.12
00 Disabled
01 Enabled
00 No
01 Yes
00 No beep
01 Beeps
00 No
01 Yes
See Appendix 4.4
01
27
--
01 Enabled
00 Disabled
See Appendix 4.5
34
34
4E
540
1
----00
See Appendix 4.15

See Appendix 4.16
See Appendix 4.6
See Appendix 4.9
00 Release call
01 Recover call
01
00 No
01 Yes
00
00 2B channels
01 1B channel
00
00
00 No
01 Yes
00 Not allowed
01 Allowed
01
01
00 Not allowed
01 Allowed
00 Off hook
01 Press key
Article N80 - Ed 05
Function
No of
bytes
Default
value
Defines the MultiSet call presentation type. On a free set of

a busy MultiSet group, a new call is notified by a short
ring, a normal ring or no ringing. The address allows you
to choose which call presentation you require (since R4.0).
This constant defines if a meter total recall is started in
case of no cost or no tax pulses for the call.
01
00
An ETSI PE may provide date & time information in the

CONNECT message it sends to the PBX.
(Country dependent)
This flag allows to choose which extension will be notified
by a non-answered incoming call message. By default (01)
it is the initial called extension that is notified. Since R5.0
01
01
Label
MLTSETRing
MtrNoCharg
NetClock
Not1stCald
Significant
value
00 Normal
Ringing
01 No Ringing
02 Short Ringing
00 No recall if no
charges
01 Recall always
00 No update
01 Date & time
update
00 Last ringing
extension
01 First called
extension
00 Standard
format
01 OHL format
00 Disabled
01 Enabled
OHL_Active
Enables metering on the V24 as OHL driver compatible.
00
PI8RingbEx
If this flag is set 01 and the check box "Generate ringback

tone to the calling party for incoming calls" is activated (in
PM5 external lines/protocols/ISDN trunks/parameters), on
incoming calls, the OXO will send to the caller a Progress
Indicator message with "Inband Tone information
available" with the Alerting message.
This mechanism is not applied on outgoing calls.
This mechanism is available only for T0 - T1 and T2 ISDN
accesses since R210/056.001 - R3.1 - R4.0 - not available
in R1.x & R3.0.
Flag to restrict the calls that can be picked up:
- flag set to 01: only the ringing calls can be picked up,
- flag set to 00: the camped calls can also be picked up.
Allows creating automatically users in WBM when these
users are create by PM5: synchronisation between PM5
and WBM (the latest R1.1 versions only).
Allows to re-route incoming data calls to the attendant
group if no compatibility of service.
If this flag is enabled, the OXO will not include a calling
party number (CPN) information element in Setup
messages sent to the PE.
00
01
00 ringing and
camped-on
01 only ringing
01
01 Synchronisation
00 No Synchro.
01
00
00 Disabled
01 Enabled
00 Disabled
01 Enabled
PickIfRing
Pm5IASync
ReroutData
RemoveCPN
5 / 32
Article N80 - Ed 05
465
RemovePi
(Pi= Progress
Indicator)
Ringing
SecWithDiv
No of
bytes
Default
value
The debug noteworthy address "RemovePi8" has been

replaced by "RemovePi" which allows suppressing one or
several values of progress indicator in all the messages
sent to the PE.
Possible values for RemovePi are:
00 : Enable sending of PROGRESS INDICATOR
01 : Disable sending of PROGRESS INDICATOR #1
"Call is not end-to-end ISDN".
"Destination address is non-ISDN".
"Origination address is non-ISDN".
"Call has returned to the ISDN".
80 (hexa) : Disable sending of PROGRESS INDICATOR #8
"In band information".
Several values of RemovePi can be added (in hexa) to
disable sending of several values of progress indicator.
For example RemovePi = 8C (4 + 8 + 80): disables
sending of PROGRESS INDICATOR #3, #4 and #8.
To disable all the possible values of PI, set RemovePi = FF
Allows change of the ringing sequences.
If an internal subscriber has "Identity Secrecy" activated,
calls are secret when dialling internal or external.
Allows choosing whether or not external diverted calls are
also 'Secret'.
Reminder: CLIR = CLI presentation restriction
00
E
1
See Appendix 4.10
00
00 CLIR disabled
on outgoing
diverted calls
01 CLIR enabled
on outgoing
diverted calls
Note: use only with SW version higher than R310/030.001

SimDialTon
Used for outgoing calls, to simulate the external dial tone

or not. When this flag is set, the system does not switch to
hear the public dial tone, but provides a local dial tone.
SMSCNum
SMS transparency feature: list of authorized SM_SC server

(Short Message Service Center).
Note: the flag "SMSenabled" must be set to 01.
SMSenabled
Flag to enable or not the SMS transparency feature.
Note: this feature is country dependent.
STATUSconn This flag gives the possibility to send or inhibit "STATUS"
Message when the system detects Layer 2 Problem.
On Siemens EWSD public exchange, when Status
message is received, the current communications are cut.
Since: 310/043.001 - 410/023.005.
StorAlarIA
Flag to send or not the Internet Access alarms to the NMC
application (A4760 only).
TaxAllOut
Flag to define whether a metering ticket is generated or
not for non-answered outgoing calls or when called party
is busy.
(Since R310/043.001 - R400/020.002).

466
Significant
value
00 Enable Pi
01
02
04
08
80
FF Disable Pi
Function
Label
6 / 32
00
1C
xx
00 Network dial
tone
01 System dial
tone
See Appendix 4.14
01
00
00
00 Disabled
01 Enabled
00 No Status
msg sent
01 Status msg
sent
00 Disabled
01 Enabled
00 No ticket for
non-answered or
busy called party
01 Ticket for all
outgoing calls
Article N80 - Ed 05
Function
No of
bytes
Default
value
00
TEST_LLC
Ticket is printed and the pre-announcement duration is

counted with the ringing time of the call.
This pre-announcement duration is the time between the
connection of the call for the preannouncement greeting
playing and the answer by the called party.
(Since R210/052.002).
Tests the value of the LLC field (lower layers compatibility).
01
TeiDelete
In the case of problems on an LLP the TEI is reset to zero.
00
TicketNoff
Parameter that allow to have or not form feed when a

check in print out is made
5 timers for analogue sets (2 wire sets)
Off_hook validation Timer
On_hook validation Timer
Flashing detection Timer
Digit detection Timer (dialling)
Eb (earth button) detection Timer.
This flag allows to choose among 6 ringing cadences one
for external calls on Mobile sets. Since the Release 4.0.
Note: Mobile software version must be equal to
54.45 or greater.
This flag allows choosing among 6 ringing cadences one
for internal calls on Mobile sets. Since the Release 4.0.
Note: Mobile software version must be equal to
54.45 or greater.
In the case of preannouncement, allows the caller to be
sent the ringing tone or music if the called party is busy.
sent the ringing tone or music if the called party is a
hunting group.
sent the ringing tone or music if the called party is free.
The RSL on the attendant of a room station shows the
state "room to be done" after a check out.
Flag to switch between presentations of softkeys on 4035
(Advanced) in icon or text style.
Code sent to the VM if the called party is busy.
00
10
--
Label
TaxNAPrean
Timdurati
TinyExtCad
TinyIntCad
TonPrCmp
TonPrGrp
TonPrRng
UnclChkOut
UseIcons
VmCodBsyTo
See Appendix 4.13
01
Authorized
values:
00 to 05
00
Authorized
values:
00 to 05
Coun.
Dep.
Coun.
Dep.
Coun.
Dep.
01
00
0242370000024130000002413700000242350000-
VmCodCall
Code sent to the VM for a call from the automated

attendant.
VmCodCnsCl
Code sent to the VM in the case of a direct call.
VmCodDiaTo
Code sent to the VM instead of the dial tone.
7 / 32
00 No
01 Test
00 No
01 Yes
00 Form feed
01 Line feed
Values are country

dependent
The first byte gives the number of significant bytes.

Example: 02-42-37-00-00 means:
2 significant bytes: 42 37 VmCodBsyTo = B7
Significant
value
00 No ticket
01 Ticket
0A Ringing tome
17 Music
0A Ringing tone
17 Music
0A Ringing tone
17 Music
00 No
01 Yes
00 Use text
01 Use cons
42 = B
37 = 7
41 = A
30 = 0
41 = A
37 = 7
42 = B
35 = 5
Article N80 - Ed 05
467
Label
Function
Default
value
VmCodOosTo Code sent to the VM If the called party is unavailable.
VmCodRecal
Code sent to the VM in the case of call-back from the

automatic attendant.
VmcodRelea
Code sent to the VM when the caller goes on hook.
VmCodRgT0E
Code sent to the VM in the case of the called party going

on hook in supervised transfer mode.
VmCodRgnT0
Code sent to the VM if the called party is free.
VmFwdBsyCl
Code sent to the VM if the called party has a forward on

busy to the VM.
VmFwdDlyCl
Code sent to the VM if the called station has a dynamic

forward to the automatic attendant.
VmFwdInfo
Code sent by the system to inform the VM that the called

extension is forwarded to its mailbox.
VMUBusy
Enable or disable the voice prompt "your correspondent is

busy" when busy forwarding to mail box is activated.
00h: "your correspondent is busy", 01h: mail box greeting
if personalized or name. Since R4.1.
Hotel: activation/deactivation of an alarm ring in the case
of a problem with the alarm.
Number of alarm retries in the case of nonacknowledged.
Set the Bearer Capability to voice for an outgoing if the
originated analogue set has a voice service1.
024132000002413100000242380000024134000002423900000143000000024236000002413500000241360000024234000000
01
03
00
VmCodDirCl
Code sent to the VM to consult a mailbox.
VmCodFwdCl
Code sent to the VM when a station call is forwarded to

the VM.
WakUpPrbRg
WakeUpRetr
Z_BC_Voice

468
No of
bytes
8 / 32
Significant
value
41 = A
32 = 2
41 = A
31 = 1
42 = B
38 = 8
41 = A
34 = 4
42 = B
39 = 9
43 = C
42 = B
36 = 6
41 = A
35 = 5
41 = A
36 = 6
42 = B
34 = 4
00 Extension
Busy msg
01 Mail box
greeting msg
00 Inactive
01 Active
Eg. 03 = 3
alarm retries
00 3.1kHz
01 Voice
Article N80 - Ed 05
2. "Timer Labels" description

Note: All Timer Values are reversed (compared to the Alcatel Office system) when read via either MMC
station or OMC. The value read must be reversed in order to calculate the value eg: In OMC or MMC station
the value would be displayed for example as 58 02: to calculate the timer duration reverse the values:
Eg reverse 58 02h to be 02 58 h = 600 in decimal
Default values shown for all timers in either Other Labels timers /Timers Labels or Debug label
timers in the tables of this bulletin have already been reversed to make it easy for you to read.
Significant
value
100ms intervals
Function
No of
bytes
Default
value
00-3C
6s
00-C8
20s
100ms intervals
00-A
1s
100ms intervals
DphMHldTim
Time delay before transmission of an Alert to the public

network on an incoming call.
Maximum duration a correspondent is called before the
call is automatically stopped (call generated from a CSTA
application).
Doorphone II (NL doorphone): timer value for time to
operate a doorstrike.
Maximum conversation length for a doorphone.
DphWRsptim
Maximum response delay for a doorphone call.
EBValTime
Change the value of the Earth Button Validation timer for

2wiresets.
Display time of operation accepted message
(Message on UA: "accepted").
Minimum duration of a Flashing.
Label
AlerIncTimer
CstaMCaTim
DphLockAct
B8-0B 100ms intervals

5mn
02-58 100ms intervals
1mn
00-0C 100ms intervals
1.5 sec
00-1E
3s
00-16 8 ms intervals
128ms
00-32
5s
100ms intervals
00-C8
20s
100ms intervals
1E
30mn
1E
30mn
TmpMenLTim
Time associated to the Force MF digit: set is switched in

MF mode and MF codes are sent.
Interdigit MF timer on a set.
(Active time of DTMF end to end signalling)
Since R2.1/ 030.001, the duration of the idle time to
disconnection of a PM5 via a FTP (LAN) connection is
configurable. Default value: 1E (30 minutes) Max: FE.
Since R2.1/ 030.001, the duration of the idle time to
disconnection of a PM5 via a remote ISDN (PPP)
connection. Default value: 1E (30 minutes) Max: FE.
Timer during which we can receive always metering
pulses after the release of a call.
Defines the length of the DTMF tone sent from a Mobile
100/200 set when the flag LongMFTiny is enabled ( i.e.
value 01)
Display time for camped-on calls.
TmpMenuTim
Display time for flashing menus on a station.
VoipBlkTim
End of dialling timer of H323 VoIP accesses in Open

Dial. Default value: 32 H = 5 sec.
Note: only for OXO R1.1. This timer is available in the
VoIP parameters since OXO Release 2.
FeatAckTim
FlashTimer
ForceMFTim
IntDgMFTim
PM5FtpIdle
Pm5Pppldle
RelSubsTim
TinyLgDTMF
9 / 32
100ms intervals
00-96
15s
03-00 100ms intervals

300ms
00-32
5s
00-14
2s
00-32
100ms intervals
100ms intervals
100ms intervals
100ms intervals
Article N80 - Ed 05
469
3. "Debug Labels" description

Label
Function
ACDivRestr
All calls intended to the attendant group can be diverted

to an internal or external destination (local calls, external
public and private incoming calls, dynamic routing calls,
recalls to operator) Modifying ACDivRestr, allows to
restrict this type of diversion (Diversion by Att. Restricted
mode) to direct calls to the attendant group and to
incoming public calls (private incoming calls, recalls and
dynamic routing calls are not diverted)
System behaviour if analogue DISA is activated. Used to
define whether the first incoming digit * is ignored or
not (ie: Star Question function).
ADsa1st*
ADsaAnsTim
ADsaSToTim
ADsaTonTim
AnsMsgTim
ArsEmWtAcc
AttConnex
AudioInG
DISA on analogue trunk: Ring duration timer for

automatic answer of an incoming call to DISA.
DISA on analogue trunk: timeout between DISA
answering a call and connecting to the DISA tone
DISA on analogue trunk: duration of the DISA tone.
Time duration of auto_answer_timer for night greetings
and preannouncement.
This flag defines whether or not an access code is sent
with an emergency number using the ARS mechanism
Time delay for connection of an incoming call on an

analogue Trunk Line.
Gain values of the AFU daughterboard audio input gain.
No of
bytes
Default
value
00
01
00-64
10s
100 ms intervals
00-14
2s
100 ms intervals
2
2
00-1E
00-00
100 ms intervals
100 ms intervals
00
00-00
00 emergency
number is sent
01 access code
+ emergency
number is sent
8 ms intervals
00-00
+20dBr
Auto_Reset
Ringing time before automatic pickup in auto answer

mode. (ie: UA set Auto Answer ring duration timer).
To program an automatic system warm reset (defined by
date and time).
Default value 00 00 02 35 00.
00-15
00
00
02
35
BatVonTim
Timer to validate the ON signal of the battery
BraL1Slave
This flag allows to set ISDN Layer 1 to slave for all DLT0
in the system even when the DLT0 access configuration is
set to master (network). The result is DLT0 access is
SLAVE for Layer 1 but MASTER for Layer 2.

470
10 / 32
00 * not
ignored
01 * is ignored
country dependent
Note: a Warm reset is necessary if the value is changed.

AutoAnsTim
Significant
value
00 not activated
01 activated
00
00-3C
6 sec.
00
0x00 (+20 dBr)

0x01 (+15 dBr)
0x02 (+10 dBr)
0x03 (+ 5 dBr)
100 ms intervals
00 deactivated
01 activated
00 Sunday
01 Monday
02 Tuesday
03 Wednesday
04 Thursday
05 Friday
06 Saturday
07 Daily
Reset hour
00 to 17h
Reset minutes
00 to 3B
Not used
100ms intervals
00 L1 master
01 L1 slave
Article N80 - Ed 05
BreakSPRing
Message led switchingoff timer on 2 wires sets.
00-77
8 ms intervals
1000ms
CFU_KYP
Use of keypad procedure for Call Forwarding service
00
CallRecov
During a conversation between a DECT set and another

set, if the audio link is lost, a mechanism to recover the
lost call can be activated called call recovery - provided
the lost audio link is re-established within 20s.
1st type of Flashing timer on analogue trunks. 4 types of
calibrated loop are defined in the system. The fitter must
choose one of the four. If no one is adapted to public
network, he can modify one these values.
2nd type of Flashing timer on analogue trunks.
01
00-0E
CoupCal1
CoupCal2
00 Facility
Information
element
01 Display and
Keypad
Information
elements
00 mechanism
disabled
01 mechanism
enabled
8 ms intervals
112 ms
00-22
8 ms intervals
272ms
CoupCal3
3rd type of Flashing timer on analogue trunks.
00-64
8 ms intervals
800ms
CoupCal4
4th type of Flashing timer on analogue trunks.
00-96
8 ms intervals
1200ms
DSS1ISVPN+
DectNotApT
DectOBCGai
DectPagTim
DectTotcal
DectCutCal
DectBasCnt
DectHdsCnt
DivDnd2Vmu
Dsa1DigTim
Depending on this noteworthy address value, the ISVPN+

specific information for metering is transmitted or not on
DSS1 links.
Dect not appeared timer
00
00 not
transmitted
01 transmitted
100ms intervals
Adaptation of the gain level for DECT sets on the OBC

(IBS/RBS). Gain independent of connection type
Maximum time during which a DECT handset running in
UA mode (not GAP) can be searched (paged). At time
out expiry the caller gets the Inaccessible menu and the
call is either released or routed to the attendant. Note
that dynamic routing is also stopped at time out expiry.
This counter is only updated if the noteworthy address
"DectCntOn" is set to TRUE.
Counter of total Dect calls: each time a call involving a
Dect set is made, this counter increases.
(This counter is the sum of all individual Dect counters).
Counter of total Dect lost calls: each time a call involving
a Dect set is cut or lost, this counter increases.
The base station counters are stored in a table. A row in
the table gives all counters link to one base station.
The handset counters are stored in a table. A row in the
table gives all counters link to one handset.
If this flag is set to true (01), calls to a set with DND
diversion goes directly to the users Voice mail; if false
then the normal DND feature is used.
DISA on analogue trunk: first digit timeout.
04-B0
2 min
00-06
00-09
See Appendix 4.11
for details
00-C8
100 ms intervals
--
Read only
--
Read only
--
Read only
--
Read only
00
00-64
00 Normal DND
01 Diverted to
VMU
100 ms intervals
10s
11 / 32
Article N80 - Ed 05
471
DynRoutTrf
EnquiEButt
FacilityIE
FicaMaint
HoldAccTim
IgnExtSecr
IgnRacDist
InacEntSor
InacSorMix
InacSorSpe
InaccPabx
IntAMmcTim
IntApplTim
IntClLpTim
IntDigtTim
IntrchfSor
The default value is "True" which means transferred calls

are subject to the destination set's dynamic routing table
(both Level 1 & 2). If changed to "False" (00) unanswered
transferred calls will recall using the timer "TransfTim"
and not the dynamic routing timers.
Flag to force the user of analogue Z to depress the earth
button to perform an enquiry call.
When set to TRUE: Flashing is mandatory to do the
enquiry call. When set to FALSE: Enquiry call can be
made directly by dialling (if decadic).
Enables/disables sending of FACILITY information
element (ETSI) to the public network
01
00 Recall
01 Use dynamic
routing
00
00 Flash not
required
01 Flashing
required
01
This flag is used to perform maintenance operations on

BRA accesses (L1/L2 re-synchronisation).
Helpful in case of clock glitches when the OXO has 2
non-synchronized T0 accesses (eg. T0 from 2 different
operators or, one T0 connected behind the PE and the
second T0 to a GSM gateway).
When the system detects L2 reception errors, it switches
the FICA chip mode during few ms (this causes a Layer1
cut and by the way re-synchronises the T0 access).
Note: this mechanism is only available for BRA boards
(T0 or DLT0) and is not used on T2/DLT2 or MIXED
boards.
Reminder: it is recommended to connect a GSM box to
a BRA board and disable the clock synchronisation of this
T0 access).
Since R210/067.001 310/028.003 R4.0 and above.
After the answer of an external call, time to have the right
to make an enquiry.
Ignore External Secrecy or not.
FALSE (00): the party number with secrecy from external
call is displayed with XXXX.
TRUE (01): the party number with secrecy is ignored.
Time during which the incoming release is not taken into
account on Analogue trunks. Stops a line glitch on
off-hook from being considered like a release.
Time delay after on-hook during which reception of a call
on an analogue trunk line is prohibited.
Time delay after on-hook during which outgoing calls on
mixed analogue trunk lines are prohibited.
outgoing analogue trunk lines are prohibited.
analogue trunk lines behind the PABX are prohibited.
Maximum time during which the UA MMC is still
activated without any modification. After this
time, the set goes to the idle state.
Interdigit timer during the activation of a feature.
00
00 Sending
disabled
01 Sending
enabled
00 Maintenance
deactivated
Interdigit timer during a calibrated loop.

Decadic Interdigit timer on a set.
Decadic dialling: This value is the interdigit time during
the physical transmission of the digit on the analogue
trunk line.

472
12 / 32
01 Maintenance
active
00-00
100 ms intervals
00
00 Display XXXX
01 Ignored
00-FA
2 sec.
8 ms intervals
00-00
8 ms intervals
02-71
5s
8 ms intervals
00-FA
2s
8 ms intervals
500ms
19-C8
100 ms intervals
00-64
100 ms intervals
2
2
2

864ms
Article N80 - Ed 05
LiNSF_IE
LimCurrent
LongDTMF
LongMFTiny
MCID_KYP
M_R_N_TIME
M_R_R_TIME
MakeSPRing
Enables definition of the ISDN protocol type used by the

S0 accesses. A warm reset of the system is necessary in
order to enable the modification.
Defines the maximum allowed current for an analogue
extension on the OmniPCX SLI extensions.
Note: a warm reset is necessary if the value is changed.
This address enables continuous DTMF tone when using
Forced MF from Reflexes set.
Note: It has no effect on Mobile 100/200.
00
00 ETSI
01 VN
01
00 50mA
01 28mA
00
This address allows Mobile 100/200 sets to send long

DTMF codes. The "Long DTMF" codes length can be
configured via the flag "TinyLgDTMF" (Timer Labels).
Note: on the Mobiles sets, Long DTMF sending mode is
activated / deactivated with the soft key "Lg MF Mode".
Use Facility information element or keypad procedure for
Malicious Call Identification service.
External incoming analogue call release timer if no
answer (Normal mode only).
External incoming analogue call release timer if no
answer (Restricted mode only).
Message led switchingon timer on 2 wires sets.
00
00 = DTMF
200ms On
01 = DTMF
continuous
00 Long DTMF
Disabled
01 Long DTMF
Enabled
00
09-60
01 Keypad IE
100 ms intervals
02-58
100 ms intervals
00-08
8 ms intervals
00 Facility IE
64ms
PRIOR_LRP
TrNSF_IE
TrkGainIP
TscGainIP
Allows reservation of LRPs for the "owners" of these lines,

for making outgoing calls.
Enables definition of the ISDN protocol type used by the
T0 accesses (France).
Allows adjustment of the echo cancellation on IP Trunks.
Allows adjustment of the echo cancellation on TSC IP.
13 / 32
01
01
26
26
/
/
00 Deactivate
01 Enabled
00 ETSI
01 VN
See Appendix 4.7
See Appendix 4.8
Article N80 - Ed 05
473
4. APPENDIX
4.1 BsyPrivCaus
(Busy Provider Causes). This table contains up to 5 ETSI cause values that triggers the feature "ARS busy
provider" and re-route (overflow) a call to another provider. If only eg. 2 causes have to be programmed, the
entry must be string left, example for ETSI cause values 57h and 3Ah: BsyPrivCaus = 57 3A FF FF FF.
Reminder: - the system stops the search at the first entry programmed at FF
- the entries are hexadecimal values: take care about the format used with an ISDN analyser !
4.2 DynRoutBsy
(Dynamic routing on Busy). This flag defines the reaction of the PBX for an incoming call to a busy extension.
Authorized values:
00: the incoming call is routed to the "dyn. route. T1" destination after the timer T1 (if programmed).
01: the incoming call is immediately forwarded to the "dyn. rout. T1" destination if the user is busy
Example of application: with VMU, an incoming call will be immediately forwarded to the VMU if the called
party is busy, the caller hears the message "the terminal is occupied, you are
connected to the mail box ."
Remarks:
- This flag is a system data the mechanism is applied to all subscribers that have a "dyn. rout. T1"
destination defined.
- The immediate forwarding is only applied to an external incoming call internal calls will always follow T1
timeout.
- The choice between dynamic routing or immediate forwarding on busy can be configured for each
subscriber by PM5 in the menu "Subscriber List Subscriber Details Dynamic routing (cross the
checkbox) "Routing on busy". In this case, the flag DynRoutBsy must be at 00 (default value, but take care in
case of system upgrade).

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14 / 32
Article N80 - Ed 05
4.3 EmergNum
(Emergency Number). This table contains up to 5 predefined prefixes for which an outgoing call by manual
dialing will never be subjected to barring.
PM5 must be used to modify the values of the address. EmergNum contains up to 5 prefixes, which have a
maximum length of 8 digits, each Emergency number entry uses 8 bytes, meaning 5 groups of 8 bytes.
Procedure:
-
Access the "Other labels" addresses "EmergNum"
Define the Emergency number and length of the number (ie: quantity of digits)
The first 4 bytes }define the emergency number (15): an emergency number has a maximal size of 8 digits.
Possible values are 0 to 8 (BCD format, 9 - * and # are not allowed).
The 5th byte indicates the length of the emergency number (02 = two digits) and the 6th/7th and 8th bytes
are system data (do not modify).
To add the emergency number eg. (112), you must enter " 12 01 00 00 03 00 00 00 " - as shown in the
screen capture above at Offset 000018
To delete an entry, it is recommended to program " FF FF FF FF 00 00 00 00" (for easier table overview)
The next 8 bytes define the second emergency number with same rules as before.
Additional example: emergency number 112 is entered as " 12 01 00 00 03 00 00 00 therefore the

emergency number 12345678 is entered as 78 56 34 21 08 00 00 00
15 / 32
Article N80 - Ed 05
475
4.4 GAPGainTab
OMC can be used to modify the values of addresses. GAPGainTab allows adjustment of gains in transmission
and reception for GAP Dect stations according to the type of remote correspondent. The system distinguishes
13 types of directions, 13 groups of 2 bytes each.
Procedure
Access the " Others labels " addresses, find the address label "GAPGainTab ".
Example:
The 2 first bytes are used by GAP handsets when in conversation via a Com Type 1 - external ISDN
end to end line. The values for this communication type are:
Offset Address 000000 byte 01 00 = 0dB - transmission gain
Offset Address 000001 byte 02 06 = 6dB - reception gain
The next 2 bytes are used by GAP handsets in conversation via a Com Type 2 - non ISDN end to end line
(Inter working). The values for this communication type are:
Offset Address 000002 byte 07 00 = 0dB - transmission gain
Offset Address 000003 byte 08 06 = 6dB - reception gain
Allowed Gain values are: from 12 dB to +12 dB in 1 dB steps:
Hexadecimal
Decimal
Gain (dB)
Hexadecimal
Decimal
Gain (dB)
1C
1B
1A
19
28
27
26
25
-12 dB -11 dB -10 dB -9 dB
00
00
0dB
01
01
02
02
03
03
18
17
16
15
14
13
12
11
24
-8 dB
23
-7 dB
22
-6 dB
21
-5 dB
20
-4 dB
19
-3 dB
18
-2 dB
-1 dB
04
04
05
05
06
06
07
07
08
08
09
09
0A
10
17
0B
11
0C
12
+1 dB +2 dB +3 dB +4 dB +5dB +6 dB +7 dB +8 dB +9 dB +10 dB +11 dB +12 dB
The 13 communications distinguished by the PBX are the following:

Com. Type 1
Com. Type 2
Com. Type 3
Com. Type 4
Com. Type 5
Com. Type 6
Com. Type 7
Com. Type 8
External digital
Interworking
External analogue
Internal digital
Analogue Tie Line
Dect (non GAP)
Internal analogue 2w
Force

476
Com. Type 9
Com. Type 10
Com. Type 11
Com. Type 12
Com. Type 13
16 / 32
Gap Dect
Data
VoIP Accesses
IP-Enabler
Default.
Article N80 - Ed 05
4.5 GainDECT_T
OMC (PM5) must be used to modify the values of this address. GainDECT_T allows adjustment of gains in
transmission and reception for DECT stations according to the type of remote correspondent. The system
distinguishes 13 types of communication, 13 groups of 3 bytes each.
Procedure
Access the "Other labels addresses", find the address "GainDECT_T" click on details and the following window
will appear:
Byte 01 padded send

Byte 02 padded receive
Byte 03 side tone
Byte 04 padded send

Byte 05 padded receive
Byte 06 - side tone
Type of communication
The 13 communications distinguished by the PBX are the following:
Com. Type 1
Com. Type 2
Com. Type 3
Com. Type 4
Com. Type 5
Com. Type 6
Com. Type 7
Com. Type 8
External digital
Interworking
External analog
Internal digital
Analog Tie Line
Dect (non GAP)
Internal analogue 2w
Forced
Com. Type 9
Com. Type 10
Com. Type 11
Com. Type 12
Com. Type 13
Gap Dect
Data
VoIP Accesses
IP-Enabler
Default.
E.g.: The first 3 bytes (circled) are used for the DECT handset in conversation via a Com Type 1 - External
digital line.
The values for this communication type are:
Offset Address 00000000
Byte 01 02 = 0dB - padded send
Byte 02 02 = 0dB - padded received
Byte 03 04 = 5dB - side tone (do not modify)
To increase the audio level received on the DECT handset to 2,5 dB, the value of the reception byte (address
00000001) must be changed from 02 to 03.
The authorised values (in transmission and reception) are:
00 = -5 dB
01 = -2,5 dB
02 = 0 dB
03 = 2,5 dB
04 = 5 dB
17 / 32
Article N80 - Ed 05
477
- The next 3 bytes (starting from offset address 0000003) on the same line, are used for the DECT handset in
conversation with a non ISDN end to end line, called "Interworking" communication.
- The next 3 bytes (starting from offset address 0000006) on the same line, are used for the DECT handset in
conversation with an "External analogue" communication.
- The next 3 bytes (starting from address 0000009) on the following line, are used for the DECT handset in
conversation with a "Digital internal" correspondent.
- etc
Note the GainDect_T addresses above as well as " GAPGainTab" - "GainUA_Tab" and
"GainZ_Tab" are given as examples only. These addresses change from one version to
another and for each country.
4.6 GainUA_Tab
PM5 can be used to modify the values of this address. " GainUA_Tab "allows adjustment of gains in
transmission and reception for UA stations, for hands free and handset modes, for 13 different
communication types, 13 groups of 6 bytes each. (eg. 6 bytes x 13 comm.types = 78 (4E hex length of the
table) Procedure:
-
Access "Other labels" address, find the address "GainDECT_T ".see below :
or
Access "Numeric addresses"; enter the hexadecimal address of GainUA_Tab and 78 for the length.
After clicking on READ, the values for all types of communication are displayed
The first six bytes are used for UA stations in conversation with an external ISDN line (ISDN end to end
communication). The values for this type of communication are:
Offset Address 000000 02 = 0dB
- handset transmission
- handset reception
- hands free transmission
- hands free reception
Offset Address 000004 65
- do not change, system data
Offset Address 000005 CB
The next six bytes are used for UA stations in communication with an external inter working line (not ISDN end
to end). The values for this type of communication are:
- handset transmission
- handset reception

478
18 / 32
Article N80 - Ed 05

02 = 0dB
02 = 0dB
65
CB
- hands free transmission

- hands free reception
The following bytes correspond to the communication types as outlined for "GAPGainTab".
The authorized values (for transmission and reception) are:
00 = -5 dB
01 = -2.5 dB
02 = 0 dB
03 = 2.5 dB
04 = 5.0 dB
Example: To increase the audio level received on the UA station's handset by 2,5 dB for ISDN calls, the value
of the "reception" byte at Offset Address 000001(ISDN end to end communication) must be changed
from 02 to 03.
4.7 TrkGainIP
OMC/PM5 can be used to modify the values of this address. TrkGainIP allows the possibility to adjust the
gains of the IP channels according to the type of remote correspondent. The system distinguishes 13 different
directions, i.e. 13 groups of 2 bytes each.
Procedure:
Access "Debug labels" addresses, find the address '"TrkGainIP", click "Details", the following window appears:
2 bytes for each com. type:

0 External ISDN
1 Interworking
2 External Analog
3 Internal Digital
4 Analog_TieLine
5 Dect
6 Internal Analog
7 Forced
8 Gap_Dect
9 Data
10 IP Trunk
11 TSC_IP
12 Default
Note : the 2nd byte of each com.
type is system data, do not
modify
Each direction contains 2 bytes.

The first byte controls the echo cancellation, the second the gain value (do not modify).
Authorized values:
00 = Deactivation of echo cancellation.
01 = Activation of echo cancellation.
19 / 32
Article N80 - Ed 05
479
4.8 TscGainIP
OMC/PM5 can be used to modify the values of this address. TscGainIP allows the possibility to adjust the
gains of the IP channels according to the type of remote correspondent. The system distinguishes 13 different
directions, i.e. 13 groups of 2 bytes each.
Procedure:
Access " Debug labels "addresses, find the address '"TscGainIP", click "Details", the following window appears:

0 External ISDN
1 Interworking
2 External Analog
3 Internal Digital
4 Analog_TieLine
5 Dect
6 Internal Analog
7 Forced
8 Gap_Dect
9 Data
10 IP Trunk
11 TSC_IP
12 Default
Note : the 2nd byte of each com.
type is system data, do not
modify.
Each direction contains 2 bytes.

The first byte controls the echo cancellation, the second the gain value (do not modify).
Authorized values:
00 = Deactivation of echo cancellation.
01 = Activation of echo cancellation.

480
20 / 32
Article N80 - Ed 05
4.9 I_TONES
This table allows definition of all tones and beeps used in Alcatel OmniPCX Office. Each tone is defined to a
maximum of 10 cadences, and each tone uses 32 bytes.
Note: Modifications must not be made to I_Tones on software versions prior to Release110 version 019.001
Signification of bytes
1st byte: determines the number of cadences used, 1 to 10 (01h to 0Ah)
2nd byte: frequency used for the first cadence
3rd byte: time during which the first cadence is generated
4th byte: frequency used for the second cadence
5th byte: time during which the second cadence is generated
etc...
20st byte: frequency used for the tenth cadence
21nd byte: time during which the tenth cadence is generated
22rd byte to the 24th byte are unused
25th byte : "Speech allowed" which means a tone which can be added over a 2 party call
26th byte to the 28th byte are unused
29th byte: "Conference allowed" which means a tone that can be added over a conference call
30th to the 32nd byte: not used
Authorized Frequency values
Frequencies and the values used for a given frequency is country dependant.
For example, for France:

Frequency
Value used in I_Tones
FREQ_50Hz
00
FREQ_330Hz_13db
01
FREQ_440Hz_16db
02
FREQ_330Hz
03
FREQ_4TH
04 / used for class management /
FREQ_2100Hz_13db
05
For Germany:
Frequency
FREQ_50Hz
00
FREQ_400Hz_425db
01
FREQ_425Hz_4db
02
FREQ_425Hz_9db
03
FREQ_4TH
04 / used for class management /
FREQ_2100Hz_13db
05
For US:
Frequency
350/440 Hz -16,5db
01
480/620 Hz -21db
02
440/480 Hz -16db
03
440/620 Hz -14db
04
440 Hz -33db
05 (*)
* 05 is the default value: the audio level is very low. For a higher level, use value "04" for
instance.
Note: Frequency value FF = Silence

Authorized Duration values
- Transmission duration: from 00h to FEh - 100ms intervals (00=infinite duration);
- An unused Cadence must be equal to " FFh-00h " (where FF = Silence and 00 = No duration)
21 / 32
Article N80 - Ed 05
481
I_Tones Proramming
Each tone address is referenced in relation to the start address I_Tones + an offset (See summary I_Tones
table in Appendix B).
In "Other labels" via PM5
find the label I_Tones and copy the label address
close "Other labels" and open "Numeric addresses"
find the offset of the Tone you wish to change (ref. the Appendix table B)
Enter the address in Numeric addresses widow (I_Tones label address + offset address)
Enter the length 32 (32 bytes read the complete cadence for the address entered)
click on "READ" and make you modifications
click on Write to validate your changes
Remark: modification of the duration of a tone requires a warm reset of the system.
Offset Hex - 1A0 + ( I_Tones address )086A4AFC
Length 32
Bytes 1
3 4
5 6
02 02 01 FF 5A FF 00 FF
Example: 2 cadences French Tone (STD Camp on tone - Offset 1A0):

- Offset address 1A0 = (std_campon_ton). See " I_Tones " table in Appendix B
- I_Tones Address 086A4AFC is taken from PM5 "Other labels " - country specific addresses!
- The length is 32: the length of one complete tone entry
- 1st Byte: Number of cadences in the tone = 02 (2 cadences are used)
- 2nd Byte: Frequency used by cadence 1 = 02 (FREQ_330Hz at 13db)
- 3rd Byte: Duration of cadence 1 = 01 (100ms x = 100ms)
- 4th Byte: Frequency used by cadence 2 = FF (Silence)
- 5th Byte: Duration of cadence 2 = 5A (100 ms x 90 = 9000ms)
Only 2 cadences are defined for this tone so bytes 6 & 7 through to byte 21 are values " FF 00 " = unused
cadences eg. FFh (Silence) - 00h (No duration).

482
22 / 32
Article N80 - Ed 05
Names of different tones

Either STD or RED precedes each name in the list, where:
-
STD = (Standard tone level) indicates that this tone is used internally
RED = (Reduced tone level) indicates that this tone is sent to the external network (eg. Sent to T0 or T2)
Complete List and description of the available tones:

STD_DIAL_TONE
STD_EXT_DIAL_TONE
STD_LK_DIAL_TONE
STD_BUSY_TONE
RED_BUSY_TONE
STD_BUSY_TONE_2
RED_BUSY_TONE_2
STD_INTRUSION_TONE
RED_INTRUSION_TONE
STD_WAIT_TONE
RED_WAIT_TONE
STD_HOLD_TONE
RED_HOLD_TONE
STD_CAMP_TONE
STD_RG_TONE_INT
STD_RG_TONE_TEL
RED_RG_TONE_TEL
STD_RG_TONE_EXT
RED_RG_TONE_EXT
STD_BIP_TONE
STD_VALID_TONE1
STD_VALID_TONE2
STD_VALID_TONE3
STD_CUSTO_TONE
STD_CONF_TONE
RED_CONF_TONE
STD_VMU_TONE
STD_BOOK_TONE
STD_FORWARDED_DIAL_TONE
RED_FORWARDED_DIAL_TONE
RED_DIAL_TONE
RED_EXT_DIAL_TONE
STD_DISA_DIAL_TONE
RED_DISA_DIAL_TONE
STD_WARN_TONE
STD_EMPTY_TONE
STD_MULT_PURPOSE1
STD_EXT_HOLD_TONE
analogue dial tone (Internal)

analogue trunk dial tone in case of transfer on ringing (internal)
analogue dial tone on locked Z station
the called station is busy
the called station is busy (external)
the station is unavailable
the station is unavailable (external)
indicates on a station that an intrusion is taking place
indicates externally to a caller that an intrusion is taking place
indicates to the caller they are waiting on a busy station
indicates to the external caller they are waiting on a busy station
indicates to the internal caller they are on hold
indicates to the external caller they are on hold
indicates to an user in conversation that another call is waiting
the caller is in ringing phase for an Auto Answer (intercom) call
ring-back tone for an internal call heard by an internal caller
ring-back tone for an internal call heard by an external caller
ring-back tone for an external call heard by an internal caller
ring-back tone for an external call heard by an external caller
beep confirming customisation of the station
beep confirming activation of a service (e.g.: forward.)
beep confirming activation of a feature (ex: temp. dial.)
feature refused tone
beep confirming customisation on a station with no display
beep during conference (internal conference parties)
beep during conference (external conferences parties)
tone on a mono line station with a notified message from the VM
tone indicating a call back request is still active on this station
tone on a forwarded station (internal)
tone on a forwarded station (external)
analogue external dial tone
analogue trunk dial tone in case of transfer on ringing (external)
analogue line DISA tone (internal)
analogue line DISA tone (external)
Tone used to warn a guest his credit (prepayment) is reached
not used
PE congestion tone used in case of "destination out of order" or
"unallocated number" (specific to Czech republic).
tone that can be used instead of music or silence for external calls in
hold (same pattern than normal internal hold tone).
23 / 32
Article N80 - Ed 05
483
4.10 RINGING
This table allows definition of 17 different ringing cadences of system stations. Each ringing is defined on a
maximum of 6 cadences (ringing active +silence) total bytes for one ringing cadence is 14 bytes.
Signification of bytes
1st byte:
2nd byte:
3rd byte:
4th byte:
5th byte:
6th byte:
Etc..
13th byte:
14th byte:
Defines the number of ring sequences used 1 to 6 (01h to 06h)

System data Do not modify
01h = ringing active
Duration of ringing
00h = silence
Duration of silence
Etc. .
used for the sixth cadence
time duration of the sixth cadence
Authorized values
Ringing:
- 01h: ringing active

- 00h: silence
Duration:
from 00h to FEh - 00=infite duration
10ms intervals for UA stations and 100ms for all other types of stations.
Note: the ring sequences not used must be at " 00h-00h "
Programming
Each ringing address is referenced in relation to the flag "Ringing "start address + an offset (see summary
table Ringing in appendix B).
Note: Currently the byte length defined in "Other Labels" for "Ringing" is 14 (0E hexa). Where as the true byte
length of the table should be 238 dec (EE hex.)
(ie: 17 ring sequences x 14 bytes length = 238 bytes ). It is therefore necessary to use the Numeric Addresses
in PM5 to read and modify the ringing sequences.
In Other labels:
find the label " Ringing " and note the hexadecimal address
In Numeric addreses value:
give the " Ringing " address increased by the offset of the ring sequence to be modified (to add the
offset to the Ringing address use the Windows calculator in "scientific" mode to access the Hexadecimal
base)
indicate the number of bytes to be READ (14 bytes for one ring sequences)
click on READ
modify the desired values
click on Modify
click on Write
Remarks: - modification of the duration of a ring sequence is effective immediately,
- modification of the number of ring sequences is effective after a warm reset.

484
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Article N80 - Ed 05
4.11 DectOBCGai
The table is accessible at the address "DectOBCGain" and determines additional gain applied to
communications from 4074x phones (emission, reception). The gain is applied to values taken from the table
Gain_Dect_T and differs according to the nature of the DECT base station (noisy/silent).
The values in the table are coded in four bytes: 2 for the gain in emission/reception for silent environments
and 2 for the gain in emission/reception for noisy environments.
Default values at the address "DectOBCGai" (these values depend on the country) are:
byte 1 = gain in emission in a silent environment = 0 dB
byte 2 = gain in reception in a silent environment = +6 dB
byte 3 = gain in emission in noisy environment
= 0 dB
byte 4 = gain in reception in noisy environment
= +9 dB
The following gain values (emission/reception) can be adjusted within the range 12 dB to +12 dB in steps of
1 dB according to the following code:
Hex.
value
Dec. value
Gain dB
Hex. value
Dec. value
Gain dB
1C
1B
1A
19
18
17
16
15
14
13
12
11
28
27
26
25
24
23
22
21
20
19
18
17
-12
-11
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
00
01
02
03
04
05
06
07
08
09
0A
0B
0C
00
01
02
03
04
05
06
07
08
09
10
11
12
0
1
2
3
4
5
6
7
8
9
10
11
12
Note: due to a problem in PM5 - its currently at the time of writing its not possible to read or modify bytes
3 & 4 of this addess in "Other Labels". The incorrect byte length was defined (ie: should be 4 but 2 is
used).
Therefore copy the address of DectOBCGain as shown in "Others Label " and use Numeric address to
read or modify the address:
-
Access " Numeric addresses"; enter the hexadecimal address of DectOBCGain and 4 for the length.
After clicking on READ, the values for all gains are displayed
4.12 EchoSupTa1 and EchoTaNoi1

The tables accessible at the addresses "EchoSupTab" and "EchoTaNoi1 " are indexed as a function of the
type of communication and determine the echo control parameters applied to all DECT/Gap telephones. The
first table "EchoSupTab"refers to calls made from base stations configured as silent and the second table for
calls from a base station configured as noisy environment.
The following illustrated screen shows the default values at the address EchotaNoi1 and some information on
possible modifications. The table corresponding to the address EchoSupTa1 that is not shown as it is identical
in appearance to EchoTaNoi1.
Procedure to Modify/read:
- To read/modify the values at these addresses, PM5 must be used.
25 / 32
Article N80 - Ed 05
485
- Go to the "Others Labels" address and look for the address "EchoTaNoi1" if the parameters of the echo soft
suppressor for noisy environment are to be changed, or "EchoSupTa1" for a silent environment (no further
need for modification).
- Click " Details "
- Make modifications and click " Modify "
- Click "Write".
- The "EchoTaNoi1"and "EchoSupTa1" tables comprises of 28 entries (corresponding to different call situations)
and each entry is composed of 7 bytes, total table size is 196 dec. (ie: Total table length = C4 hex.)
The meaning of each of the 7 bytes is not important as only the 1st byte of each 7 byte entry may be modified!
The function of this 1st byte is to enable or disable the function "Echo suppressor ". The only possible values are
00 or 01.
- Value - 00: "Echo suppressor" device disabled
- Value - 01: "Echo suppressor" device enabled
The 6 call types are as follows and all are standard " Two party "call communications:
Call Type 1- Dect/Gap to ISDN
(1st byte Echo suppressor)
Call Type 2 - Dect to Non ISDN end to end

Call Type 6 - Dect to GSM communication

1st byte Echo suppressor)
Call Type 3 - Dect to an Analogue line

Call Type 4 - Dect to an internal Reflexes/Dect
Call Type 5 - Dect to Analogue internal extension
Although, the tables comprises of 28 entries (corresponding to different call situations) only the first 6 call types
are allowed to be modified

486
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Article N80 - Ed 05
4.13 TimDurati
This flag contains 5 timers for analogue sets (2 wire). Length = 10 bytes / 8 ms steps.
- Off_hook validation Timer,
- On_hook validationTimer,
- Flashing detection Timer,
- Digit detection Timer (dialling),
- Eb (earth button) detection Timer.
Remember!
All timer values are read in reverse in the Alcatel OmniPCX Office.
Example: default of values from Belgium:

0C 00 2B 00 09 00 28 00 0C 00
Earth button validation Timer (reversed = 00 0C =96ms)
Corresponds to digit detection Timer (reversed = 00 28 =320ms)
Corresponds to Flashing detection Timer (reversed = 00 09=72ms)
Corresponds to "OnHook2W" timer (reversed = 00 2B =344ms)
Corresponds to "OffHook2W
27 / 32
Article N80 - Ed 05
487
4.14 SMSCNum
Associated to the SMS Transparency feature. This flag contains 28 bytes and permits to define the Short
Message Service Center (SM_SC) phone numbers (public numbers without the PBX outgoing prefix).
It is possible to configure 2 different "SM_SC providers" and for each one, two server phone number must be
configured:
1) Incoming SM_SC server:
Public phone number of the server to send SMS messages from analogue set connected on the OXO
(SM_TE) to SM_SC server.
2) Outgoing SM_SC server:
Public phone number of the server that sends the SMS messages to the OXO's analogue extension.
Example: - SM_SC incoming server phone number: 435460
- SM_SC outgoing server phone number: 4354657.
First SMS provider:

- Bytes 1 to 6
- Byte 7
- Bytes 8 to 13
- Byte 14
Second SMS provider:

- Bytes 15 to 20
- Byte 21
- Bytes 22 to 27
- Byte 28
SM_SC incoming server number: 43 54 60 FF FF (FF: not significant),

indicates the length of the SM_SC incoming server number: 6 digits,
SM_SC outgoing server number: 43 54 65 7F FF (FF: not significant),
indicates the length of the SM_SC incoming server number: 7 digits.
SM_SC incoming server number,

indicates the length of the SM_SC incoming server number,
SM_SC outgoing server number,
indicates the length of the SM_SC incoming server number.
Notes:
- If the SM_SC servers (incoming and outgoing) have the same public number, it is mandatory to configure
two times the same phone numbers in the table,
- The flag "SMSenabled" must be set to 01 to enable the SMS Transparency feature in the system.

488
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Article N80 - Ed 05
4.15 GainNOEIP_
OMC can be used to modify the address "GainNOEIP_" allowing adjustment of gains in transmission and
reception for IP Touch sets (x8 series), for handset and headset modes, for 13 different communication types
(13 groups of 4 bytes each).
Procedure: Access "Other labels" address, find the address "GainNOEIP ", the following window appears:

0 External ISDN
1 Interworking
2 External Analogue
3 Internal Digital
4 Analog_TieLine
5 Dect
6 Internal Analogue
7 Forced
8 Gap_Dect
9 Data
10 IP Trunk
11 TSC_IP
12 Default
The first 4 bytes are used for x8 stations in conversation with an external ISDN line (ISDN end to end
Offset Address 000000 F0 = +3 dB - Gain on transmission
Offset Address 000001 FC = -12 dB - Gain on reception
Offset Address 000002 D6 = 21 dB - Side tone on handset
Offset Address 000003 D0 = 24 dB - Side tone on headset
The next four bytes are used for x8 stations in communication with an external inter working line (not ISDN
end to end). The values for this type of communication are:
Offset Address 000005 08 = -6 dB - Gain on reception
Offset Address 000006 D6 = 21 dB - Side tone on handset
Authorized values for Transmission:
Hexadecimal E6 (min level) EA
Gain (dB)
-2 dB
0 dB
Authorized values for Reception:

Hexadecimal F0 (min level)
Gain (dB)
-18 dB
F6
F0
+3
dB
F6
+6
dB
FC
02
-15 dB -12 dB -9 dB
FA (max level)
+8 dB
08
0E
14
1A (max level)
-6 dB
-3 dB
0 dB
+3 dB
Authorized values for Side Tone are:

Hexadecimal CC (min level) D0
D4
D6
D8
DC
E0
E4 E8 (max level)
Gain (dB)
26 dB
24 dB 22 dB 21 dB 20 dB 18 dB 16 dB 14 dB
12 dB
29 / 32
Article N80 - Ed 05
489
4.16 GainNOEUA_
OMC can be used to modify the values of "GainNOEUA_" allowing adjustment of gains in transmission and
reception for x9 series set, for handset and headset modes, for 13 different communication types (13 groups
of 4 bytes each).
Procedure: Access "Other labels" address, find the address "GainNOEIP ", the following window appears:

0 External ISDN
1 Interworking
2 External Analogue
3 Internal Digital
4 Analog_TieLine
5 Dect
6 Internal Analogue
7 Forced
8 Gap_Dect
9 Data
10 IP Trunk
11 TSC_IP
12 Default
The first 4 bytes are used for x8 stations in conversation with an external ISDN line (ISDN end to end
Offset Address 000001 FC = -12 dB - Gain on reception
Offset Address 000002 DC = 18 dB - Side tone on handset
The next four bytes are used for x8 stations in communication with an external inter working line (not ISDN
end to end). The values for this type of communication are:
Offset Address 000005 08 = -6 dB - Gain on reception
Offset Address 000006 DC = 18 dB - Side tone on handset
Authorized gain values for transmission:
Hexadecimal E6 (min level) EA
Gain (dB)
-2 dB
0 dB
Authorized gain values for Reception:

Hexadecimal F0 (min level)
Gain (dB)
-15 dB
F6
F0
+3
dB
FC
-12 dB -9 dB
F6
+6
dB
FA (max level)
+8 dB
02
08
0E
14
1A (max level)
-6 dB
-3 dB
0 dB
+3 dB
+6 dB
Authorized gain values for Side Tone:

Hexadecimal CC (min level) D0
D4
D6
D8
DC
E0
E4 E8 (max level)
Gain (dB)
26 dB
24 dB 22 dB 21 dB 20 dB 18 dB 16 dB 14 dB
12 dB

490
30 / 32
Article N80 - Ed 05
Appendix B: Summary table

I_Tones
Tone
std_dial_tone
std_ext_dial_tone
std_lock_dial_ton
std_busy_tone
red_busy_tone
std_busy2_tone
red_busy2_tone
std_intr_tone
red_intr_tone
std_wait_tone
red_wait_tone
std_hold_tone
red_hold_tone
std_campon_ton
std_ring_tone_int
std_ring_tone_tel
red_ring_tone_tel
std_ring_tone_ext
red_ring_tone_ext
std_bip_tone
std_valid_tone1
std_valid_tone2
std_valid_tone3
std_custo_tone
std_conf_tone
red_conf_tone
std_vmu_tone
std_book_tone
std_fwd_dial_tone
red_fwd_dial_tone
red_dial_tone
red_ext_dial_tone
std_disa_dial_ton
red_disa_dial_ton
std_warn_tone
std_empty_tone
std_multi_purpose1
std_ext_hold_tone
(Note: the values in the following table are for example only as the values are country dependent)
Offset
000H
020H
040H
060H
080H
0A0H
0C0H
0E0H
100H
120H
140H
160H
180H
1A0H
1C0H
1E0H
200H
220H
240H
260H
280H
2A0H
2C0H
2E0H
300H
320H
340H
360H
380H
3A0h
3C0H
3E0H
400H
420H
440H
460H
480H
4A0H
No
Cad
01
01
02
02
02
02
01
02
02
04
04
04
04
02
02
02
02
02
02
02
02
04
0A
06
02
02
02
02
02
Cadence
1
01
00
01
00
01
0A
01
05
01
05
01
02
FF
00
02
01
02
01
01
01
01
01
01
01
01
01
02
01
01
03
01
02
01
0A
01
0A
01
0A
01
02
01
01
01
02
01
01
01
02
02
01
02
01
01
08
01
0A
01
0A
Cadence
2
FF
00
FF
00
FF
03
FF
05
FF
05
FF
02
FF
00
FF
14
FF
14
FF
01
FF
01
FF
01
FF
01
FF
5A
FF
03
FF
1E
FF
1E
FF
1E
FF
1E
FF
00
FF
01
FF
02
FF
01
FF
02
FF
14
FF
14
02
02
FF
03
FF
03
Cadence
3
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
01
01
01
01
01
01
01
01
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
01
02
01
01
01
02
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
4
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
28
FF
28
FF
28
FF
28
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
01
FF
02
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
5
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
01
01
01
00
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
6
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
01
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
7
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
01
01
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
8
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
01
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
9
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
01
01
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
Cadence
10
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
FF
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
See
key *
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
See
key #
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
01
01
01
01
01
01
01
FF
02
02
0A
00
00
00
00
FF
FF
FF
FF
FF
03
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
FF
FF
FF
FF
FF
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
00
08
01
01
FF
01
00
FF
FF
01
00
01
FF
01
00
FF
FF
01
00
01
FF
01
00
FF
FF
01
00
01
FF
01
00
FF
FF
00
00
FF
FF
00
00
FF
FF
00
00
00
00
00
00
00
00
00
01
00
00
00
00
00
00
00
01
Not used
Not used
Key (* ) = Speech allowed (#) Conference allowed
491
31 / 32
Article N80 - Ed 05
492
Appendix B: Summary table continued

Ringing
(Note: the values in the following tables are for example only as the values are country dependent )
offset
N. of
cadences
not
used
cadence
1
cadence
2
cadence
3
cadence
4
cadence
5
cadence
6
External calls (except UA)
00H
02
00H
01
0F
00
23
00
00
00
00
00
00
00
00
Internal calls (except UA)
0EH
02
00H
01
0F
00
0F
00
00
00
00
00
00
00
00
Auto answer(except UA)
1CH
02
00H
01
02
00
02
00
00
00
00
00
00
00
00
App (except UA)
2AH
02
00H
01
02
00
02
00
00
00
00
00
00
00
00
Alarm (except UA)
38H
02
00H
01
02
00
02
00
00
00
00
00
00
00
00
Supervision (except UA) & Aide OP
46H
04
00H
01
02
00
02
01
02
00
1E
00
00
00
00
Call-back (except UA)
54H
02
00H
01
0F
00
23
00
00
00
00
00
00
00
00
Z behind UA
62H
02
32H *
01
05
00
64
00
00
00
00
00
00
00
00
General bell external calls
70H
02
00H
01
0F
00
23
00
00
00
00
00
00
00
00
General bell internal calls
7EH
02
00H
01
0F
00
0F
00
00
00
00
00
00
00
00
External UA calls
8CH
05
00H
01
4B
01
4B
00
7D
00
7D
00
64
00
00
Internal UA calls
9AH
04
01H
01
4B
01
4B
00
4B
00
4B
00
00
00
00
Auto answer UA
A8H
02
05H
01
14
00
14
00
00
00
00
00
00
00
00
App UA
B6H
02
02H
01
14
00
14
00
00
00
00
00
00
00
00
Alarm UA
C4H
02
02H
01
14
00
14
00
00
00
00
00
00
00
00
Supervision UA
D2H
06
03H
01
14
00
14
01
14
00
64
00
64
00
64
Call-back UA
E0H
05
02H
01
4B
01
4B
00
7D
00
7D
00
64
00
00
Ringing
* The second byte of Z Behind UA allows to choose the ringing frequency for analogue sub devices (4095AP): default value 32H = 50 Hz - 19H = 25 Hz.
End of document
32 / 32
Article N80 - Ed 05

HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to practice how to modify specific addresses
MANAGEMENT
1.
Allow the attendant to pick up the DID/DDI calls for the other sets that are part of the
system
2.
Modify the Reflexes sets ringing in order to have a different ring cadence (ring 2 sec /
silence 1 sec) for internal calls.
3.
Modify a significant address so that the attendant set displays icons instead of written
information regarding soft keys.
4.
Configure a specific address to program an automatic warm reset each Friday at 3:30 AM
(03 h).
Issue 04
HO. 1
493

HO. 2
494
Issue 04

OBJECTIVE
-
To learn how to practice how to modify specific addresses
MANAGEMENT
1.
Menu System miscellaneous / Memory Read/write / Other labels: AttPickDDI set to 01

authorizes the attendant to pick up DDI calls).
2.
Menu System miscellaneous / Memory Read/write / Other labels: Ringing

In ringing timer, note the hexadecimal address: 087A4222
-
Note the offset: 9A (in technical communication)
Do: 087A4222 + 9A (address + offset)
In numeric addresses, enter the result (087A42BC) in Address field
Put the length to 14
Modify and write values: 02 01 01 C8 00 64 00 00 00 00 00 00 00 00
The period of the ringing must be under 4s
3.
Menu System miscellaneous / Memory Read/write / Other labels: UseIcons set to 01 (icons
for soft keys on attendant set).
4.
Menu System miscellaneous / Memory Read/write / Other labels: Auto_Reset set to 01 05

03 1E (define an automatic warm reset each Friday at 3h30am).
Issue 03
HOS. 1
495

HOS. 2
496
Issue 03
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497
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498
PhD-relay tool in OMC
OBJECTIVE
To describe PhD-relay tool
Alcatel-Lucent OmniPCX Office PhD-relay tool in OMC

Issue 01
499

Description
PhD-relay (PBX host Debug) is a debug tool
accessible trough OMC >= 510
The objective is to generate traces and log locally by the field
engineer (as a relay) instead of Alcatels Engineering Dept when the

OmniPCX Office is not accessible remotely in order to investigate
complex Software problems
>=5.1
OmniPCX Office
All release
All release

Issue 01
500

Description
The field engineer will carry out the required actions locally
Executing a tailored trace script on the system
Collect the result traces (encrypted zipped file) to be forwarded
to Alcatel-Lucents Engineering Dept for analysis

Use of PhD-relay requires script files (.phdscript) embedding sequences
of trace commands to run on the PBX

Scripts are always delivered case by case by the Technical Support
Service and reserved for a particular system and a problem situation

Issue 01
501

Description
PhD-relay works for supported OmniPCX Office Software version
LAN connection release <=5.1
The detailed operating process is described in the technical
communication from BPWS:

OmniPCX Office: PhD-relay tool in OMC
Important: at the end of this operation, do not forget to erase traces

Issue 01
502
Technical Communication
N 98
Ed
01
Nb. of pages:
Urgent
Temporary
Non Urgent
Permanent
Subject:
Date: 09/11/2006
4
OmniPCX Office : PhD-relay tool in OMC
Overview
Since its release, OMC 510/11.1.e features a new trace function for the OmniPCX Office. This new tool
is named PhD-relay.
Tool presentation Context of use

When investigating a complex SW problem at a customers site, Alcatel often requires specific debug traces
from the concerned OXO (OmniPCX Office). Generally, retrieval of traces is directly managed by Alcatels
Engineering Dept. by means of a modem access and a proprietary debug tool.
Nevertheless, remote access to the system can sometimes be not possible for the manufacturer (e.g. use of
analogue modems to reach trans-continental destinations). In this context, the new feature is able to
unblock the situation. Acting as a relay of the manufacturers trace tool, OMC/ PhD-relay makes it possible
for a field engineer to carry out the required actions locally :
- Executing a tailored trace script on the system
- Collecting the result traces that he can forward back to Alcatel for analysis
General principles
3.1 Generalities:
PhD-relay is capable of operating independently of the SW version running on the OXO (i.e.
all existing and future releases R1, R2, R3, R4, R5, ..). The result traces are collected in off-line
mode within a single zipped file. However, these traces do not appear in clear text and hence they are
reserved for Alcatels analysis.
Note : a further PC application called PhD will be delivered shortly in complement to PhD-relay. PhD will
be reserved for OXOs R510. The tool will be evolutive and offer online trace functions well suited for
field troubleshooting. Moreover, the output traces will be available at the installer level and displayed in
clear text.
3.2 Trace script file
Use of PhD-relay requires a complementary script file embedding a sequence of trace commands to run on
the PBX. Files have the extension name .phdscript.
The scripts are always delivered case by case by the manufacturer and reserved for a particular system and
problem situation. Consequently, one script must not be played on another system than the
one it was designed for. The built-in commands are designed for tracing a particular issue
on a specific SW version of the OXO.
1 /4
Article N98 Ed 01
503
3.3 Launching the tool from OMC

Access to PhD-relay is controlled. When running an OMC installer session (version
510/11.1.e), the tool is only enabled when the required conditions are fulfilled :
For an OXO version R510, the OMC link must be active (either remote modem or
LAN connection)
Otherwise, for previous SW versions of the PBX, OMC must be remotely connected thru
a modem (ISDN or PSTN line)
Note : when PhD-relay is enabled, its icon gets visible within the Tools main menu of OMC (otherwise, the
icon is not presented).
After double-clicking PhD-relay, the Windows File dialog and a 3-button window are simultaneously
prompted on the screen
The PhD-Relay interface is very simple and intuitive : it has just three buttons. The basic function associated
to each button is detailed in the following chapter.
Note : the link to the OXO is fully managed by the hosting OMC application. It is either the modem or the
IP mode started by OMC. Also, when PhD-Relay must remain connected for a very long time in
modem mode, it may be necessary to maintain a background activity on OMC. To avoid be
released by the inactivity timer, you can for instance use OMC from time to time, just to consult the PBX
history/anomalies table.
504
2 /4
Article N98 Ed 01
4
-
Practical use How to set up and collect traces

Trace operations must carried out carefully, respecting the correct sequence :
A) Select/ open the script file. This unlocks the three buttons of PhD-Relay
B) Run the script (press left-side button) : The trace commands are executed on the OXO
C) Retrieve traces (press central button) : The result file is transferred to the local PC
D) Disable traces (press right-side button) : a clear command is executed on the OXO and all traces
get disabled.
Note : its not always possible to run the full sequence (steps A to D) along a single PhD-Relay session.
When complete operation requires several sessions (i.e. the tracked event / trouble cannot be reproduced
and captured immediately), the correct tracing sequence is :
- Step A to B : to set up traces
- Step A, then C to D : to retrieve the output traces (and then disable them on the PBX)
4.1 Select/ open the trace-script file

Use Windows File dialog and browse for the desired script file . Once selected (highlighted), just press
OPEN to load the script on the tool.
Note : for an easier operation, it is recommended to have a trace-script file placed directly on the users
desktop.
4.2 Run the script
Press PhD-Relay Left Button to start-up the traces on the OXO. After a few seconds, the button normally turns
to green meaning that execution of trace commands was successful. The PBX is now playing the required
traces and storing them within the CPU memory space (flash memory or hard disk, if present).
Note : to get the status/colour update for a button, you need to place the mouse pointer out of
the PhD-Relay area and then move it again inside the tool window. In case of transfer error, the
left button will turn to red (see troubleshoot section)
4.3 Retrieve traces

Press the middle button of PhD-Relay to send out the output traces to the PC and clear them on the OXO.
After a short while that depends on the file size and the connection mode, the button turns to green to
indicate that transfer is completed. The output file so obtained is automatically placed on the users
desktop. The file owns a distinctive name which is a numerical prefix (date-time value of creation) and the
extension name phdtraces (e.g. of trace file name : 061018-154521.phdtraces)
Note : for an efficient SW debugging , its very important that traces are stopped and retrieved at the right
time (i.e. whenever possible, immediately after the tracked event or trouble has been observed on the
system).In case of transfer error, if the result file cannot be transferred to the PC, the left button will turn to
red (refer to troubleshoot section).
3 /4
Article N98 Ed 01
505
4.4 Disable traces

Press the right button of PhD-Relay. A clear command is sent to the system in order to stop and disable
all debug traces : after a few seconds, the left button turns to green to acknowledge that command.
Note : its very important not to forget this operation. If debug traces are not stopped
and run forever, the OXO can be overloaded and go into serious troubles.
Troubleshooting
PhD-Relay current version is 2.1.006.

Hereafter is a list of the most frequent questions and issues you might experience.
5.1 PhD-Relay icon is not displayed in OMC (on Tools main menu).
Check carefully the points mentioned in chapter 3.3.
If all these points are OK but you still have the problem, try uninstall the OMC and reinstall it again (or a
further version if available). As an additional control, you can browse the installation folder of OMC and
verify that the executable program file phdrelay.exe is present (default location is C:\Program
Files\PCXTools\OMC\R510_11.1e\bin).
If this does not help, contact Alcatel Technical Support.
5.2 PhD-Relay button has been pressed but does not turn to green.
A) the button remains with its original colour (grey).
Check :
going to green status may take some time depending on the operation selected and the type of
connection used. Be patient.
Also, dont forget : to get the status update for a button, move the mouse pointer out off / within the
application window.
B) the button turns to red :
Contact Alcatel Technical Support.
End of document
506
4 /4
Article N98 Ed 01
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507
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508
WebDiag tool
OBJECTIVE
To describe WebDiag tool
Alcatel-Lucent OmniPCX Office WebDiag tool

Issue 02
509
WebDiag tool
Description
WebDiag is a debug tool accessible trough web interface
https://192.168.92.246/services/webapp/
Login: installer
Password: pbxk1064
This Web site gives access to following information :

Monitor System start
Monitor Data saving (Save and restore)
MAIN CPU serial port configuration
General system information
Cabinet Topology,Boot Sequence,Memory Info, Disk Smart info
System log files

Network configuration
System dump files
Traces (VoWLAN, Data T1 and NMC)

Issue 02
510
WebDiag tool
Description
WebDiag works for OmniPCX Office Software version (R5, R6 ..)
Screen shot example

Issue 02
511
WebDiag tool
Description
The field engineer will carry out the required actions locally
Collect the result traces to be forwarded to Alcatel-Lucents Engineering
Dept for analysis

Issue 02
512
WebDiag tool
CPU and CoCPU Traces
How to see the starting of CPU and CoCPUs
Its possible to see the startup of CPU and CoCPUs with the V24 link
CoCPU VoIP
V24 Link
V24 port parameters: 115200 8 N 1
By default the console trace is not enable to enabled it you must use the web site
https://192.168.92.246/services/webapp/
Login: installer
Password: pbxk1064
And choose the menu swap serial
And check: Console Trace/ TTY login
Restart the OmniPCX Office
Or with HyperTerminal, logon with the following login
Login: swap_serial
Password: alcatel
Restart the OmniPCX Office

Issue 02
513

Issue 02
514
NOTES
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515
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516
Software Download
OBJECTIVE
Implement a software download using OMC
Alcatel-Lucent OmniPCX Office Software Download

Issue 05
517
Software Download
Overview
Software Download
It's possible to use Software Download through the following connection
type LAN (About: 10 mn) or Modem (About: 2h00)

Running software and replacement software
In the OmniPCX Office its possible to have two software versions

A running software and replacement software
To go from one version to the other a swap should be done

The swap can be done with or without data saving

With data saving the system automatically saves and restores the data after having swapped
Without data saving the system restart with a cold reset

Issue 05
518
Software Download
Downloading overview
Downloading overview
OMC
Software
downloading
Software release
OmniPCX Office
Files system
OmniPCX Office
Files system
Replacement
software
Replacement
software
Running software
Swap
( With or
without
data saving)
Running software
The file transfer of the new software(s)

Data saving
Swap: replacement of the current software by the one transferred
Data restore
A OMC and a download sessions are not possible at the same time:
The downloading of several software on several systems at the same time is possible
by running multiple OMC instances.

Issue 05
519
Software Download
Software downloading tool
The software release are available on BPWS
For one version its mandatory to download the following files
Pack1,2,3 et 4.exe
The 4 languages files associated to the target
The technical communication associated to this release
All these files must be unzip on the management PC
Start Software download

Start OMC \ Tools \ Software Download
Enter installer password pbxk1064
When the remote site is connected, your OMC downloading session is operational.

Issue 05
520
Software Download
Software downloading tool
Software download menu
If the software version of a downloadable item in the delivery is different than the Alcatel-Lucent OmniPCX Office software
version of that item the action will be set to install. This means that the item will be transferred to the system. In case
that the version in the delivery is equal to the OmniPCX Office the action will be set to no action and this item will not be
transferred to the Alcatel-Lucent OmniPCX Office .
According to the information retrieved from the system in the initialization phase, the download tool decides which files have to
be transferred to the system. By default, only the files which have a different version to the loaded ones will be transferred
to reduce the load and the time for software download.
Languages: This button allows you to select the language of the voice guides to be downloaded
Path: OMC/Tools (icon OMC - Software Download)
1. Enter the password for the download
2. Select the delivery folder of the new version (by default, this dialog displays the contents of the first CD-ROM drive if
present)
3. Select package to install ( ACD Service, Voice over IP services, Remote Access service or Internet services)
4. Choose between the SWAP done immediately (button after OMC disconnect ) or at a defined date and time.
5. Press on Start

Issue 05
521
Software Download
Compact Unit
Software downloading of a Compact Unit
See technical communication N58

Issue 05
522
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523
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524
System data saving
OBJECTIVES
Manage the automatic data saving
Manage a OMC Backup and Restore
Import a software key
Alcatel OmniPCX Office System data saving

Issue 04
525
System data saving

Automatic Data Saving
Automatic Data Saving
For saving the database on the OmniPCX Office periodically
Procedure to do a backup periodically
OMC \ Data Saving & Swapping \Date & Time Data Saving

Program the date of the first back-up, the periodicity of the next ones and validate
Procedure to do the restore of the database

OMC \ Data Saving & Swapping \ Commands

Immediate Restore
Procedure to do a backup immediately

OMC \ Data Saving & Swapping \ Commands

Immediate Backup
An automatic back-up enables to take into account the modifications brought by Hot-line centers in order to be able to configure
the system again with the most updated database .

Issue 04
526
System data saving

OMC Backup
OMC Backup
Read the data from the PBX
OMC\ Comm \ Read all from PBX

Voice Prompts
Internet access data / Server RAS
Button: OK
Save the data base in a file on the PC

OMC \ File \ Save As

[Name: Brest1] [Customer: Alcatel]
Button: Save As
Store the file on a external backup media

OMC \ Comm \ Disconnect
OMC \ File \ Backup \ Store

Select the file to store
Button: Save -> e:\Brest1.cdb


Issue 04
527
System data saving

OMC Restoration
OMC Restoration
Restore the backup to the PC
OMC \ File \ Backup \ Restore

Select the file to restore: e:Brest1.cdb

Button: Ok
Open the data base in Off Line on OMC

OMC \ File \ Open

Select the file [Name: Brest1] [Customer: Alcatel]
Button: Open
Restore the data to the PBX

OMC\ Comm \ Auto Connect for restore
Password: pbxk1064

Voice Prompts
Button: OK

Issue 04
528
System data saving

Save passwords
Save passwords
When backing-up the site configuration, the system saves the users
customized passwords
Activation: menu Toolbar/Options
Select the sub-menu Store passwords : the back up is activated
Without the passwords back-up option, the system restores a configuration after a cold reset for instance, but passwords
customized by the users return to the 1515 implicit.

Issue 04
529
System data saving

Import software key
Import software key
The software keys are linked to the Main
CPU serial number

When saving the client database, the
software keys are saved

Import of the software key thanks to the
system modification wizard:

The main key 000068DA.msl is imported

thanks to the first import key button
The CTI key 000068DA.csl is imported

thanks to the import key button below*
The apply button transfers the software key

in the system
The Details button shows the services

opened by the software keys.

Issue 04
530

System data saving
HANDS-ON EXERCISES
OBJECTIVE
-
To learn how to perform the backup restoration of the PCX and of the Software keys
MANAGEMENT
1.
Back up the database of the OmniPCX Office system on the PC Desktop
2.
Restore the database
3.
Restore the software keys
Issue 03
HO. 1
531

System data saving
HO. 2
532
Issue 03

System data saving
OBJECTIVE
-
To learn how to perform the backup restoration of the PCX and of the Software keys
MANAGEMENT
1.
Back up the data base of the OmniPCX Office on the PC Desktop

Read the data from the PCX
-
OMC\ Comm \ Read all from PCX

Voice Prompts
Button: OK
Save the data base in a file on the PC

-
OMC \ File \ Save As

[Name: Brest1] [Customer: Alcatel]
Button: Save As
Store the file on a floppy

-
OMC \ Comm \ Disconnect
OMC \ File \ Backup \ Store

Select the file to store
Button: Save -> C:\~desktop~\Brest1.cdb
Issue 01
HOS. 1
533

System data saving
2.
Restore the data base

Restore the data base file on the desktop to the OMC
-
OMC \ File \ Backup \ Restore

Select the file to restore: C:\~desktop~\Brest1.cdb
Button: Ok
Open the data base in Off Line on OMC

-
OMC \ File \ Open

Select the file [Name: Brest1] [Customer: Alcatel]
Button: Open
Restore the data to the PCX
3.
OMC\ Comm \ Auto Connect for restore
Password: PCXk1064
Voice Prompts
Button: OK
Restore the software keys

OMC \ Modification wizard \ system
Tab: Software key
HOS. 2
Main software key: Import key

Select the file to import: C:\~desktop~\CPU_Number.msl
CTI software key: Import key

Select the file to import: C:\~desktop~\CPU_Number.csl
Apply button
534
Issue 02
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536
IP addressing
OBJECTIVE
Describe the IP addressing constraints
Alcatel-Lucent OmniPCX Office IP addressing

Issue 01
537
IP addressing
Alcatel-Lucent Office Communication global solution IP Addressing plan
must be homogeneous
The IP addressing plan is provided by the network administrator
Elements for the Alcatel-Lucent Office Communication solution are:
Alcatel-Lucent OmniPCX Office Office
OmniStack 6200
IP Touch sets
OMC management PC
OmniAccess (Wireless)
Access Points (Wireless)

Issue 01
538
IP addressing
OmniPCX Office
OmniAccess
Wireless 4302
Up to 6 APs
OmniStack 6200
AP61
8 Series IP phones
AP65

Issue 01
539
IP addressing
To change IP addresses, follow the procedures

OmniStack 6200

Issue 01
540

IP address modification
PROCEDURE
OBJECTIVE
-
To learn how to use the procedure to change OmniPCX Office IP addresses in order to be
compliant with the LAN
OVERVIEW
There are two methods to change the OmniPCX Office IP addresses.
IP addresses can be changed by using either OMC or MMC Station.
Issue 05
P. 1
541

1.
Use OMC to Change the PCX IP addresses

Application
OMC
Path
OMC \ Hardware and limits \ IP Addresses
2
3
Enter new CPU IP address (e.g. 192.168.91.246)
The new CoCPU IP address is automatically synchronized with the Main CPU
IP@ (e.g. 192.168.91.248)
Erase IP addresses of the board that are not used
The default router address: is automatically synchronized with the main

CPU IP (eg: 192.168.91.246)
Subnet Mask: (eg 255.255.255.0)
If necessary the default router IP address can be modified in the Tab LAN
Configuration
Note:
P. 2
Re-start the Alcatel-Lucent OmniPCX Office system so that the changes are taken
into account.
Remember to change the IP address of the OMC PC (e.g.: PC: 192.168.91.10 Subnet
mask: 255.255.255.0 default gateway: 192.168.91.246 DNS: 192.168.91.246)
542
Issue 05

2.
Change the system IP address by MMC station

On the 8/9 series
1
Use the navigator to move you to Operator menu
Menu
Operator
3
Enter the Operator password ` help1954 ' and validate by OK on the

navigator
Enter password
________
4
Operator configuration
session:
Expert
Issue 05
P. 3
543

Select "Expert" and by the navigator move to "Netw.config"
Operator configuration
session:
Net.config
6
Please select :
7
9
IP@CPU
IP@Rtr
IP@Msk
VoIP@
10
IP@CPU -> MAIN@:

MAIN@ : 192.168.91.246
Clear
Note:
P. 4
IP@Rtr -> Rtr@:

Default router address: = main CPU @IP (eg: 192.168.91.246)
IP@Msk -> Msk@:

Subnet Mask: (eg 255.255.255.0)
10
VoIP@ ->VoIPm:
Enter new CoCPU IP address (e.g. 192.168.91.248)
into account
544
Issue 05

3.
Change the system IP address by MMC station Advanced Reflexes

Operator set
Right navigator
1
System
2
Install
Enter password: pbxk1064

OK
4
Global
Right navigator
Up navigator
NetCNF
NetCNF
Issue 05
P. 5
545

IP@CPU
IP@Rtr
IP@Msk
IP@CPU -> MAIN@:

IP@Rtr -> Rtr@:

Default router address: = main CPU @IP (eg: 192.168.91.246)
IP@Msk -> Msk@:

Subnet Mask: (eg 255.255.255.0)
10
Right navigator
VoIP@
11
VoIP@ ->VoIPm:
Enter new CoCPU IP address (e.g. 192.168.91.248)
Note:
P. 6
into account
546
Issue 05

IP settings management on a PC
PROCEDURE
OBJECTIVE
-
To learn how to manage the IP settings on a PC.
OVERVIEW
Application
Windows XP
Path
Start \ Settings \ Control Panel \ Network Connections,

LAN: double-click on Connection icon,
General tab, click on Properties,
General tab, click on Internet Protocol (TCP/IP),
Click on Properties.
Object
Manage the IP settings of a PC.
Action
Tick the case Use the following IP address and fill in the following
parameters
Example:
IP Address: 192.168.92.10 (*)
Subnet mask: 255.255.255.0 (*)
Default gateway: 192.168.92.1 (*)
(*) The IP settings will be provided by the network administrator.
Issue 01
P. 1
547

IP settings management on a PC
P. 2
548
Issue 01
NOTES
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549
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550
Remote management of the

Alcatel-Lucent Office Communication Solution
OBJECTIVE
Describe the remote management of the Office Communication Solutions
Alcatel-Lucent OmniPCX Office Remote management of the solution Alcatel-Lucent OmniPCX Office Communication
Issue 01
551

Advanced configuration of the solution will be carried out remotely by
an expert technician
Access modes can be made via the telephone network and/or Internet
For that the expert technician must know the site topology as well as
the OmniPCX Office Remote accesses directory numbers, OmniPCX

Office, ECS and OmniStack IP addresses
Issue 01
552

OmniPCX Office Remote accesses directory numbers
Path: OMC/Users-Base stations List/
Issue 01
553

Solution with ECS
Extended
Communication
Server
OmniPCX Office
Remote
management
OmniStack 6200
Remote
management
8 Series IP phones
Issue 01
554

Solution without ECS
Customer Router
IP addresses
OmniPCX Office
Remote
management
OmniStack 6200
Remote
management
8 Series IP phones
Issue 01
555
Issue 01
556
NOTES
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557
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558
Boards Leds meaning
OBJECTIVE
Describe the Boards Leds meaning
Alcatel-Lucent OmniPCX Office Boards Leds meaning

Issue 02
559
Boards Leds meaning
Analyze Main CPU leds
power on : fixed green
LAN et WAN : ( activity) fixed green
FAN O. K. : fixed green
PROCESSING UNIT
LAN
WAN
AUDIO-OUT
CONFIG.
LAN
WAN
MODULE
MODULE1
MODULE2
AUDIO-IN
CPU
CPU O. K. : green blinking
560
POWER
DOORPHONE
Module : ( activity) fixed green

Issue 02
FAN
Boards Leds meaning
Analyze CoCPU leds

LAN : ( activity) fixed green
CPU O. K. : green blinking
COPROCESSING UNIT
LAN
LAN
UNIT 1
UNIT 1
UNIT 2
UNIT 3
UNIT 2
UNIT 3
UP-LINK
CPU
UP-LINK
Units : (activity) fixed green

(if SlanX daughter board)

Issue 02
561
Boards Leds meaning
Identify T2 board alarms

RAI : remote alarm indication
AIS : 2 MHz clock synchronization loss with public exchange
NOS : signal loss(no signal indication)
CRC : higher rate than 20 on frames 20000 (error indication)
LOS : frame locking loss (loss of synchronization)

Issue 02
562
Boards Leds meaning
T2 board - PRA leds

Led busy : fixed red if B channel occupation (at least one)
ISDN ACCESS -E1
NETW
||
PBX
PRA-T2
BUSY
RAI
NOS
CRC
AIS
LOS
If Network Alarm : Leds -> fixed red
DIGITAL TIE LINE- E1
NETW
||PBX
DLT2
BUSY
RAI
AIS
NOS
CRC
LOS
DASS2
DIGITAL ACCESS - E1
NETW
||PBX
BUSY
RAI
AIS
NOS
CRC
LOS

Issue 02
563
Boards Leds meaning
Read the statistics of alarms appearance in the OMC/External lines
menu, select T2 board then Alarms menu

Level 1: alarm source under system responsibility
Level 2 : alarm source under operator responsibility
For further details:

See technical documentation>Hardware>xxx Board
Alarm level 1: check the connection to TNL, wiring

Alarm level 2: contact your public provider.

Issue 02
564
NOTES
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565
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566
CPU and interfaces boards replacement
OBJECTIVE
Describe the CPU and interfaces boards replacement
Alcatel-Lucent OmniPCX Office CPU and interfaces boards replacement

Issue 02
567
The replacement of CPU boards requires the stop of the system

Make a customer database saving (if possible) before the replacement of
the main CPU, use OMC

If the maintenance CPU has the same software version as old the CPU
Follow the expert documentation recommendations
Maintenance Services/Data Restoration
If the maintenance CPU has NOT the same software version as old the
CPU
Follow the Technical Communications talking about software migrations
The Expert maintenance tool called LoLa will be used

Issue 02
568
Replacement of a CPU board

In all the cases it is necessary to adapt the software key to the new CPU
This License must be recomputed according to the new CPU serial number
From Alcatel Business Partner Web site:

www.businessPartner.alcatel.com
To exchange a CoCPU, simply stop the concerned card by its On/Off
button

Issue 02
569
Interfaces boards addition and replacement

Before attempting board installation/exchange, note the system rules
concerning the boards detection described in the installation manual,

section Maintenance Services /Maintenance level 1

Issue 02
570
HOT PLUG
Definition: possibility of changing the OmniPCX Office boards without
stopping the system

Each boards can be plugged in/plugged out except CPU/CoCPU and
MEX boards

Issue 02
571

Issue 02
572
NOTES
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573
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574

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Alcatel-Lucent Office

Alcatel-Lucent Office Communication Solutions

1 | Presentation Title | Month 2006

All Rights Reserved Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions

2 | Presentation Title | Month 2006

All Rights Reserved Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions

OFFICE CERTIFIED ADVANCED

VALUE ADDED OPTIONS

Starter & Accounting

SOLUTION BASED OPTIONS

ALU Office Communication Solutions

VoIP & Multi-Site

3 | Presentation Title | Month 2006

All Rights Reserved Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions

OFFICE CERTIFIED ADVANCED

SOLUTION BASED OPTIONS

Certified Advanced Level 1

4 | Presentation Title | Month 2006

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Certified Advanced Level 2

Alcatel-Lucent Office Communication Solutions

OFFICE CERTIFIED ADVANCED

VALUE ADDED OPTIONS

5 | Presentation Title | Month 2006

OmniTouch Contact Center Office

VoIP & Multi-site

VoIP & Multi-Site

All Rights Reserved Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions

OFFICE CERTIFIED ADVANCED

VALUE ADDED OPTIONS

OmniVista Starter & Accounting

6 | Presentation Title | Month 2006

Starter & Accounting

All Rights Reserved Alcatel-Lucent 2006, #####

Alcatel-Lucent OmniAccess WLAN

Alcatel-Lucent Office Communication Solutions

ACFE/ACSE OmniPCX Office R5

ACSE Office Certified Advanced

7 | Presentation Title | Month 2006

ECS Installation &

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ECS Installation & administration

Alcatel-Lucent Office Communication Solutions

ACFE Office Certified Standard

ACSE Office Certified Advanced

8 | Presentation Title | Month 2006

Certified Advanced Level 2

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Alcatel-Lucent Office Communication Solutions

OFFICE CERTIFIED ADVANCED

TAP-Lab Office Communication Solutions

9 | Presentation Title | Month 2006

Implement phone facilities, configure

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Alcatel-Lucent Office Communication Solutions

OFFICE CERTIFIED ADVANCED

10 | Presentation Title | Month 2006

All Rights Reserved Alcatel-Lucent 2006, #####