Ask them what the role involves, the structure of the department in which you'll be working, the level

of customers you'll be dealing with, the processes they use for call recording, retention of customer information (eg how do they ensure they comply with the Data Protection Act), how they utilise MI (Management Information basically reporting up the chain to show how a particular area is getting on) to ensure they have a handle on operations...anything you think might be related to the job you're going for. As its customer service they will most likely want you to explain to them, in detail of past experience and scenarios, i.e. 'when was the last time you went out of your way to help a customer' etc Have you heard of STAR? Tis an acronym for the way a lot of competency-based interviews are performed. S - describe a situation you've been in T - the task you were assigned to deal with the situation A - the actions you undertook to perform the task R - the resolution you achieved by carrying out the actions It's worth keeping this in mind when coming up with potential questions they may ask - helps you to cover off a lot, and you'll also find you can reuse examples depending on the questions they ask. With regard to why work for us - they will normally have a section on their website for graduates - read that and find out what they say about how great they are to work for. Take some key points from it, put them into your own words, and add in one or two personal reasons, and you have a decent explanation for why they would be good to work for. Oooh, totally disagree with that one. Everybody has weaknesses. If someone I was interviewing answered me by telling me he had no weaknesses, he's just extra-good at certain things, I'd think he was arrogant knob and would have immediate concerns about how this cocky pup would fit in with the team. The approach I take when talking about weaknesses is to mention one of your weaknesses and then go on to highlight what you have done since you discovered this weakness to improve on it. This shows a willingness to admit to your failings but also demonstrates you can learn from them too.

IN SALES role test selling skills e.g. ? ? (selling) D ( buy buy ) TOPIC show D Product ...