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9/11 Personal Privacy

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John Raidt

From: William Johnstone [wjohnstone@9-11commission.gov]

Sent: Friday, November 07, 2003 3:45 PM
To: Lisa Sullivan
Cc: John Raidt
Subject: ISA Materials

Lisa: In preparing for our visit to the airlines we need to have access to some of the ISA documents (which used
to be in binders in Sam's office!) Could you "check out" the following (from the LAN room) for use in Sam's office
during the week of 11/10. All are from ISA Doc. Request #3:

Item 2(a). List of 9/11 checkpoint screeners

Item 2(b). List of 9/11 ground crews
Item 3(a). 9/11 Screener interviews
Item 3(b). 9/11 Ground crew interviews
Item 10. Performance standards for 9/11 metal detection, explosive detection devices; x-rays and hand wands

Under Item 2, ISA submitted (in Binders 2(b), (c), (d), (e), (f), (g), (h) and (i) the WDC CASFO Official
Investigative Report for AAL #11, and (in Binder 2(i)), Boston Logan Airport Logs, and UAL Flight 93, Executive
Report, New York CASFO. In addition to the specific items mentioned above, we would like access to all of this
material as well.

4/4/2004
American Airlines

1. Contact information for Chris Bidwell of AAL Security who asked Suzanne Clark
if she had heard anything about a gun on AA #11.
2. Obtain the phone log (or bill) itemizing the calls received at the desk where
Suzanne Clark was located on 9-11 to cross check with phone calls from the FAA
WOC. (This is to follow-up on Suzanne's contention that she doesn't recall
talking to PSI Janet Riffe on 9-11).
3. Obtain any notes taken by Suzanne Clark that she said she wrote and gave to the
folks at the SOC.
4. Notes taken by anyone in the SOC, in contact with the hijacked flights or in
contact with the FAA on 9-11.
5. Obtain phone number and contact information for Michael Woodward.
6. Get schematic of the aircraft so we can chart seating locations and flight attendant
service sections.
7. Get an index or roll-up of the AAL Corporate Event Reporting System (CERS).
8. Follow-up with Rick Miller of AAL engineering who can provide information on
the use of cell phones aboard aircraft, and can confirm whether AAL #77 had
operational GTE cell phones.
9. GTE cell phone logs itemizing the calls and the numbers dialed for AA #11 and
AA #77.
10. A copy of the U.S. High Altitude Controller Chart that was in the AA SOC (as per
Miles)
11. Organizational/Seating Chart of the SOC identifying the individuals occupying
each of the positions in the center on 9-11.
12. AA is going to e-mail pictures of the ASD so we can print them out with better
quality.
13. Pinkerton threat data delivered daily to AAL (from April 1-September 11, 2001)
14. The average passenger load for AAL 11 and AAL 77.
15. Phone log (or bill) itemizing the incoming and outgoing calls from all phones in
the SOC.
16. Phone log (or bill) itemizing the incoming and outgoing calls from the phone
located at the desk of the following individuals/billets on September 11. The desk
of the Operations Manager on the floor (Marquis), the dispatcher handling the two
hijacked flights (Peggy Houck); the ATC liaisons (Halleck, Marino, McDonald)
Southeast Regional Reservations Office (SERO) and the Logan Flight Services
Office on 9-11 (this will place the precise time of calls from the aircraft and other
communications information).
17. Ask AA to contact their employees to ask anyone who was in contact with the
flights or someone who had talked to a passenger aboard the flight during the
hijacking to come forward.
18. AAL organizational charts pre and post 9-11.
19. Tapes and transcripts of all voice communications with AAL #11 and AAL #77.
United Airlines

1. Get schematic of the aircraft so we can chart seating locations and flight attendant
service sections.
2. GTE cell phone logs itemizing the calls and the numbers dialed for UAL #93 and
UAL #175.
3. Organizational/Seating Chart of the command center identifying the individuals
occupying each of the positions in the center on 9-11.
4. The average passenger load for UAL #93 and UAL #175.
5. Phone log (or bill) itemizing the incoming and outgoing calls from the Command
Center on 9-11.
6. Phone log (or bill) itemizing the incoming and outgoing calls from the phone
located at the desk of the following individuals/billets on September 11. The desk
of the Operations Manager on the floor (Miles), the dispatcher handling the two
hijacked flights (Ballinger and McCurdy); the Ops Center ATC liaison (Rodgers);
the S AMC for all stations — this will place the precise time of calls from the
aircraft and other communications information.
7. Ask UAL to contact their employees to ask anyone who was in contact with the
flights or someone who had talked to a passenger aboard the flight during the
hijacking to come forward.
8. UAL corporate organizational charts pre and post 9-11.
9. Tapes and transcripts of all voice communications with UAL #93 and UAL # 175.
10. A copy of the semi-annual "security report" provided by Ed Soliday to the
Executive Committee of the UAL Board of Directors.
11. All notes taken by Richard Belme and other individuals in contact with UAL #93
and UAL #175.
12. Information on why UAL #93 was late departing from Newark.
13. Contact information for La Rena Vigil who took a call from parents of a
passenger aboard UAL #175.
 Page 1 of 1

John Raidt

From: Lisa Sullivan [lsullivan@9-11 commission.gov]

Sent: Thursday, December 04, 2003 6:03 PM
To: Team 7; JohnRaidt@aol.com
Subject: Email and Doc Req for AAL:

Team 7:

Please review the attached document request No. 2 for AAL (it is saved in the T7 shared drive Doc
Requests/ Team 7 ownership). Below you will find additional requests to transmit by email, per John's
request, as they respond (more or less) to our initial document request.

Lisa

The following requests are responsive to AAL Doc Request No. 1, Item 1:

1. Contact information for Rick Miller, an AAL engineer, who can provide information on the use of
cell phones aboard aircraft, and can confirm whether the GTE air phones on AA 77 were
operational on September 11, 2001.
2. GTE air phone logs itemizing the calls and the numbers dialed from AA 11 and AA 77 on
September 11,2001.
3. Recordings and/or transcripts of all voice communications with AA 11 and AA 77.
4. That American Airlines ask all employees working on September 11, 2001

The following requests are responsive to AAL Doc Request No. 1, Item 2:

5. Notes (or memos) written by Suzanne Clarke on September 11, 2001.

6. Notes taken by anyone in the SOC in contact with the hijacked flights or with officials of the
federal government, particularly FAA officials, on September 11, 2001.

The following requests are responsive to AAL Doc Request No. 1, Item 3:

7. Pinkerton threat materials received by American Airlines from April 2001 through September 11,
2001.

Lisa M. Sullivan
Staff Assistant
9-11 Commission
301 7th Street, Room 5125
Washington, DC 20407

202.401.1770

4/4/2004
Thomas H. Kean MASSPORT DOCUMENT REQUEST No. 2
CHAIR

Lee H. Hamilton The National Commission on Terrorist Attacks Upon the United States
VICE CHAIR
(the "Commission") requests that the Massachusetts Port Authority
Richard Ben-Veniste
(Massport or the "respondent") provide the Commission with copies of
Fred F. Fielding the following documents no later than January 12, 2003:
Jamie S. Gorelick
1. The MASSPORT business plan for 2000-2001.
Slade Gorton
2. All records, transcripts, and tapes pertaining to the entryway
Bob Kerrey
servicing the Logan Airport parking garages on September 11, 2001.
John Lehman

Timothy J. Roemer
The Commission requests that documents requested above be provided
as soon as they are available, even though all requested documents may
James R. Thompson not be provided at the same time, through means of a "rolling"
production.
Philip D. Zelikow
EXECUTIVE DIRECTOR
If any requested documents are withheld from production, even
temporarily, based on an alleged claim of privilege or for any other
reason, the Commission requests that the respondent, as soon as possible
and in no event later than the production date, identify and describe each
such document or class of documents, as well as the alleged basis for not
producing it, with sufficient specificity to allow a meaningful challenge
to any such withholding.

If the respondent does not have possession, custody or control of any

requested documents but has information about where such documents
may be located, the Commission requests that the respondent provide
such information as soon as possible and in no event later than the
production date.

If the respondent has any questions or concerns about the interpretation

or scope of these document requests, the Commission requests that any
such questions or concerns be raised with the Commission as soon as
possible so that any such issues can be addressed and resolved prior to
the production date.

December 18, 2003 Daniel Marcus

General Counsel

TEL (202) 331-4060

FAX (202) 296-5545
www.9-11 commission.gov
Follow-up Docs Requested by Kean Commission Page 1 of 2

John Raidt
From: Sam Brinkley
Sent: Monday, December 29, 2003 2:57 PM
To: Team 7
Subject: FW: Follow-up Docs Requested by Kean Commission

I think this covers all we requested.

Sam
^9/11 Personal Privacy
Original Message // i
From: Cherry, Diana M. on behalf of Feagley, Michael R. /!
Sent: Tue 12/23/2003 2:57 PM // ]
To: Sam Brinkley / i
Cc: Ellis, Susan Nystrom; Feagley, Michael R.; Jeffrey Ellis Esq. (E-mail^; Ricks.Frazierta I
Subject: Follow-up Docs Requested by Kean Commission / |

Sam: / / |
We need to collect ASAP for Kean Comm'n. these doc£ we are Working on these follow-up
requests from your November 20-21 visit to United WHQ; (1) abating charts for 2 hijacked
aircraft, marked to show where the FAs were seated/their/areasj of responsibility, and the location
of the secreted Boeing key; (2) manifests (w/ seating assignments) for the 2 hijacked flights; (3)
ACARS printout (and Knerr annotations) for UA 175: (4) seating/position charts for the OCC and
the CMC; (5) CMC 5-31-01 training guide; (6)| / / jnotes of his 91101 SAT7 call; (7)
ACARs printouts for the morning of 91101 for six or seven non-hijacked aircraft (to see what
messages they received from dispatchers, etc.)/with best bets being sectors 9, 13 and 14; (8)
Captain Soliday's report to the executive committee of the UA board given closest to/before
91101; (9) the 2000 videotape featuring Andy Studdert and hijacking victims; (10) GTE Airphone
bills, etc. to UA for 91101 Starfix calls; (11.) an explanation of what calls were recorded in the
OCC and CMC, and copies of any tapes of calls the/morning of 91101; (12) an explanation of
what the normal loads are on aircraft like/those that were hijacked; (13) an explanation of what
SatCom, Starfix and other calls into/out of SAMC were recorded on 91101, and copies of any
tapes; (14) from Rich Belme, the URL's of the wejbsites that he gets 91101 information from; (15)
an explanation of the reasons UA 93 took 40 mintites from rolling back from the gate to wheels up
on 91101; (16) locate I jand find oui what he knows about 91101 Starfix calls; (17)
locate someone named Vigil who may have had/a telephone call from the family of victim Peter
Hanson. /

Please let me know if we have missed anything you asked for.

Michael R. Feagley, Esq. /

Mayer, Brown, Rowe & Maw LLP
190 South LaSalle Street
Chicago, IL 60603 /
Phone: (312)701-7065 /
Fax: (312)706-8623 /
E-Mail: mfeagley Of I

4/4/2004
Follow-up Docs Requested by Kean Commission Page 2 of 2

NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the
use of the addressee and may contain legally privileged and confidential information. If the reader
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4/4/2004
Thomas H. Kean
CHAIR
FBI BRIEFING REQUEST NO. 6
Lee H. Hamilton
VICE C H A I R
The National Commission on Terrorist Attacks Upon the United States (the
Richard Ben-Veniste
"Commission") requests an informal background briefing from appropriate officials at
Fred F. Fielding the Federal Bureau of Investigation ("FBI"), including Special Agents Jackie
Jamie S. Gorelick
McGuire, Jim Fitzgerald, Rich Quinn, Robert Sassok, Chris Haynes and Hank Shaw
on the following topics:
Slade Gorton

Bob Kerrey 1. The FBI's investigation and findings with regard to the tactics used by the
hijackers and/or their associates to study, test, and defeat the U.S. aviation
John Lehman
security system prior to and on the day of September 11, 2001, including:
Timothy J. Roemer
a. The FBI's investigation and findings with regard to flight training and
James R. Thompson
pilot practice by the hijackers;

Philip D. Zelikow b. The FBI's investigation and findings with regard to weapons
EXECUTIVE DIRECTOR
purchased by the hijackers;

c. The FBI's investigation and findings with regard to the actions of the
hijackers to take over the aircraft from the flight crew, to control the
passengers, and to operate the aircraft on September 11, 2001;

d. The FBI's investigation and findings with regard to communications to

and from the hijacked flights on September 11, 2001;

e. The FBI's investigation and findings with regard to whether other

flights may have been targeted as part of the plot on September 11,
2001, including any efforts by the FBI to screen the manifests and
passengers of commercial flights other than those hijacked on that day;
and

f. The FBI's investigation and findings with regard to the pre-flight

security screening of the hijackers on September 11, 2001.

2. The Commission requests that the briefing including the viewing of relevant
videotapes held by the FBI, including:

a. Videotape recorded at Dulles International Airport on September 10,

2001, that may show one or more of the hijackers;

b. Videotape recorded at Dulles International Airport on an unspecified

date prior to September 11, 2001, that shows several Middle Eastern
males seeking to get through security areas by showing badges (as
TEL (202) 331-4060
FAX (202) 296-5545
www. 9-1 lcommission.gov
FBI Briefing Request No. 6
Page 2

mentioned in the PENTTBOM briefing held for Commission staff on

December 10-11,2003);

c. Videotape of the hijackers at the Dulles International Airport security

checkpoint on September 11, 2001;

d. Videotape of the hijackers at the Portland (Maine) International Jetport

on September 11, 2001; and

e. Any other videotapes held by the FBI that may show images of the
hijackers on September 11, 2001.

The requested briefing is for general background purposes only and will not be a
substitute for later interviews the Commission and its staff may wish to conduct.

December 23, 2003 Daniel Marcus

General Counsel
OUTSTANDING REQUESTS FOR UNITED AIRLINES January 9, 2004

I. PER 12/23/03 FEAGLEY E-MAIL

1. "seating charts for 2 hijacked aircraft, marked to show where the FAs
were seated, their areas of responsibility, and the location of the secreted
Boeing key;"

JAN. 04 MODIFICATION: TO FACILITATE THE COMMISSION'S

ABILITY TO REPRODUCE FOR POSSIBLE USE AT 1/27 HEARING,
PLEASE PROVIDE AN ELECTRONIC VERSION OF THIS
REQUEST. PLEASE INCLUDE SEAT NUMBERING.

2. "manifests (w/seating assignments) for the 2 hijacked flights;"

3. "ACARS printout (and Knerr annotations) for UAL 175;"

4. "seating/position charts for the OCC and the CMC;"

JAN. 04 CLARIFI CATION: PLEASE INCLUDE NAMES FOR EACH

SEAT/POSITION.

5. "CMC 5-31-01 training guide;"

JAN. 04 MODIFICATION: PLEASE INCLUDE A SHORT WRITTEN

DESCRIPTION OF THE ROLES OF THE OCC AND CMC AS OF 9/11.
(THIS IS TO MAKE SURE OUR NOTES FROM THE 11/03 BRIEFING
ACCURATELY REFLECT THESE ROLES.)

6- 1 frotes of his 91101 SAT7 call;"

7. "ACARS printouts for the morning of 91101 for six or seven non-hijacked
aircraft (to see what rnessages they received from dispatchers, etc.), with
best bets being sectors 9,13 and 14;"

8. "Captain Soliday's report to the executive committee of the UA board

given closest to/before 9/11;"

JAN. 04 MODIFICATION: PLEASE INCLUDE AT LEAST TWO OR

THREE SUCH REPORTS FOR PRE-9/11.

9. "the 2000 videotape featuring Andy Studdert and hijacking victims;"

10. "GTE Airphone bills, etc. to UA for 91101 Starfix calls;"

9/11 Personal Privacy

 JAN. 04 CLARIFICATION: PLEASE INCLUDE GTE INFORMATION
ON ANY CALLS FROM FLIGHTS 93 AND 175.

11. "an explanation of what calls were recorded in the OCC and CMC, and
copies of any tapes of calls the morning of 91101;"

12. "an explanation of what the normal loads are on aircraft like those that
were hijacked;"

JAN. 04 CLARIFICATION: IN ORDER TO FACILIATTE

COMPARISON WITH THE SAME DATA ALREADY RECEIVED
FROM AMERICAN AIRLINES FOR FLIGHTS 11 AND 77, PLEASE
PROVIDE THE LOAD FACTOR FOR THE TWO FLIGHTS
THEMSELVES, BY DAY OF WEEK, FOR THE PERIOD JUNE 2001
THROUGH SEPTEMBER 11, 2001, WITH AVERAGE FACTORS PER
FLIGHT, PER DAY OF WEEK, PER MONTH. ALSO PLEASE
PROVIDE SEPRATE CALACULATION FOR 9/11 LOAD FACTOR
FOR EACH AIRCRAFT.

13. "an explanation of what SatCom, Starfix, and other calls into/out of
SAMC were recorded on 91101, and copies of any tapes;"

14. "from Rich Belme, the URL's of the websites that he gets 91101
information from;"

15. "an explanation of the reasons UA93 took 40 minutes from rolling back
the gate to wheels up on 91101;"

16. "locate! Hand find out what he knows about 91101 Starfix
calls;" \. "locate someone named Vigil who may have had a telephone call from

family of victim Peter Hanson."

JAN. 04 CLARIFICATION; PER THE FBI, HER NAME IS LA RENA

VIGIL. \. ADDITIONAL OUTSTANDING REQUESTS FROM UAL

REQUEST #1 (07/18/03) AND UAL E-MAIL REQUEST (10/17/03)

18. Dulles (IAD) Security Audits

19. Dulles checkpoint screening records

JAN. 04 MODIFICATION: PLEASE PROVIDE INFROMATION ON

COMPARATIVE PERFORMANCE RESULTS FOR CHECKPOINTS

9/11 Personal Privacy

 IAD-01 AND IAD-02, AND ANY EXPLANATION OF DIFFERENCES
IN SUCH PERFORMANCE.

20. CAPPS Information on Flights 93 and 175, including selection status of

hijackers.

21.9/11 logs and other records of phone calls to and from Rich Miles, Ed
Ballinger, Sandy Rodgers and McCurdy.

22. UAL corporate organization chart for 9/11/01.

23. Did the hijackers purchase extra (unused) seats on the hijacked flights?

24. Please verify the check-in and boarding time information for the Flight 93
and Flight 175 hijackers. (We believe we have received this information
for some, but not all, of the hijackers, but even in some of those cases,
some of the information seems to be in conflict.)

25. Information and where, when and how the Flight 93 and Flight 175
hijackers went through checkpoint screening.

26. Notes/transcripts or other records of Jerry Tsen's communications to

Flight 175.

27. Please identify Carl Artis (per 8:12 AM CT UAL Timeline entry)

28. Please identify DD/SY/FO (per 8:12 AM CT UAL Timeline entry)

29. Clarify precise timing of the lockouts of Flights 93 and 175.

III. FOLLOW-UP INTERVIEW/BRIEFING REQUESTS (by phone)

30. Ed Soliday

3 I.Ed Ballinger

32. Bill Roy, Rich Miles, Mike Barber (can be done together)