Goals of the Family Liaisons for the 9-11 Commission

The main goal of the family liaisons for the 9-11 Commission is to communicate with
the families of the victims of 9-11. That communication should be on two levels. The
first should be with the Family Steering Committee and the second should be with the
families at large, either through the groups they belong to or individually. The web will
be the main stay of our communication since it is not possible to obtain a mailing list of
the families of the victims.

First step - send out a letter from the Chairman and Vice Chairman to the families using
the web sites of the family groups, government, Red Cross, or any group who will
cooperate with us and post our information on their site. That letter should include an
introduction to the Commission and the work of the Commission. We could include the
information sheet already in existence with the letter. Also in the letter the family liaisons
should be introduced with our office address, our family liaison web address and if
possible our 1-800 telephone number. The letter should encourage the families to
communicate their questions and concerns through the family liaisons.

Second step - Post the same letter on our public site by using a link that is titled Family
Liaison. The letter should refer the families to the family liaison web mail address. We
should also mention that the information for our scheduled hearings along with the
agendas and directions will be on this site, as well as occasional updates on our work
progress if the Commissioners think this is an acceptable idea and not an invitation to too
much controversy.

Third step - We could invite the families to use the family laision address to send their
questions and suggestions for the Commission generally and specifically for the hearings.
The same system could be used for commentary after a hearing.

Fourth - We have promised to have monthly conference calls with the FSC and Philip.
Occasionally we might consider having Chairman or Vice Chairman if they have the time
and inclination. We do not have to promise the Chairman or Vice Chairman, but we
could try to have them on occasionally. After the call we can have notes from the call put
on the website along with the notes from Carol Ashley or whoever is taking notes for the
FSC as well.

Fifth - The hearings should be advertised in the major newspapers. Included in that ad
should be the agenda, directions, time and the family liaison web mail address.