Method 2: Perform clean boot and check.

You may perform a clean boot to check if any third party application is causing the issue.

Step 1:

a) Press the b) In the Run

Windows + R

key on the keyboard. MSCONFIG and click Ok .

windows type

c) Click the Boot tab and uncheck

Safe Boot option. Selective startup , and then click check box, a

d) On the General tab, click to select the option to clear the option Load startup items check box.

e) On the Services tab, click to select the Hide all Microsoft services nd then click Disable all .

f) On the StartUp tab, click Open Task Manager . In the Task Manager window under sta rtup tab, right click on each startup item which are enabled and select Disable . g) Click OK , and then click Restart.

Step 2: Enable half of the services

a) Follow steps 1a and 1b to start the System Configuration utility. b) Click the Services tab, and then click to select the Hide all Microsoft servi ces check box. c) Click to select half of the check boxes in the Service list. d) Click OK, and then click Restart.

Step 3: Determine whether the problem returns If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat t hese steps until you have selected all the check boxes. If only one service is selected in the Service list, and you still experience th e problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items If no startup item causes this problem, a Microsoft service most likely causes t he problem. To determine which Microsoft service may be causing the problem, rep eat step 1 and step 2 without selecting the Hide all Microsoft services check bo x in either step.

Step 5: Determine whether the problem returns If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list. If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Rep eat these steps until you have selected all the check boxes. If only one startup item is selected in the Startup Item list, and you still exp erience the problem, the startup item that is selected in the list is the servic e that is causing the problem. Go to step 6. If no startup item causes this problem, a Microsoft service most likely causes t he problem. To determine which Microsoft service may be causing the problem, rep eat step 1 and step 2 without selecting the Hide all Microsoft services check bo x in either step.

Step 6: Resolve the problem After you determine the startup item or the service that causes the problem, con tact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to nor mal startup.

a) Press the b) In the Run

Windows + R

key on the keyboard. MSCONFIG and click Ok . OK .

windows type

c) On the General

tab, click the

Normal Startup option, and then click Restart .

d) When you are prompted to restart the computer, click

Hope it helps. If you have any other questions, please do not hesitate to let us know. We will be glad to help you further.

Thank you.