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This article describes how to uninstall the existing 2007 Microsoft Office system if you cannot

uninstall it by using the Add or Remove Programs feature (or Programs and Features in Windows
Vista) in Control Panel. We recommend that you verify that you cannot uninstall by using Add or
Remove Programs first.

You may find it easier to follow the steps if you print this article first.
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MORE INFORMATION
First, verify that you cannot uninstall the 2007 Microsoft Office system by using Add or Remove
Programs (or Programs and Features)
To verify that you cannot uninstall the 2007 Microsoft Office system by using Add or Remove
Programs (or Programs and Features in Windows Vista), follow these steps.

For Windows XP or Windows Server 2003:


Click Start, click Run, type control appwiz.cpl in the Open box, and then press ENTER.
Click to select the 2007 Office system product from the application list, and then click Remove.
For Windows Vista:
Click Start, type prgrams and features in the Search box, and then press ENTER.
Click to select the product to be uninstalled from the listing of installed products, and then click
Uninstall/Change from the bar that displays the available tasks.
If you were able to uninstall the 2007 Microsoft Office system by using Add or Remove Programs,
you are finished. If you were unable to uninstall the 2007 Microsoft Office system, you may have
issues with the Add or Remove Programs dialog box, or some 2007 Microsoft Office components
may not be uninstalled. In these cases, you may be unable to reinstall the 2007 Microsoft Office
system. Go to the next section to uninstall the 2007 Microsoft Office system by using an
alternative method.
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If Add or Remove Programs does not uninstall the 2007 Microsoft Office system, use this
alternative method to uninstall
Use this method only if the Add or Remove Programs method did not work for you. Using this
method does not completely uninstall the 2007 Microsoft Office system. After you use this
method, you can reinstall the 2007 Microsoft Office system.

Note You must be logged on to Windows with a user account that is a computer administrator to
complete this method. If this is your personal computer, you are likely already logged on with an
administrator account. If this is a computer that is part of a network, you might have to ask the
system administrator for help. To verify that you are logged on to Windows with a user account
that is a computer administrator, visit the following Microsoft Web site:
http://support.microsoft.com/gp/admin
To uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or
Remove Programs feature, follow these steps:
Step 1: Remove any remaining Windows Installer packages of the 2007 Microsoft Office system:
Click Start, click Run, type installer, and then click OK.

This process opens the %windir%\Installer folder.


On the View menu, click Details.

Important To use the View menu in Windows Vista, you must press the ALT key first to display the
menu bar, and then click the View menu.
On the View menu, click Choose Details.
Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box,
and then click OK.

Note It may take several minutes for the subjects to appear next to each .msi file.
For Windows XP or Windows Server 2003, on the View menu, point to Arrange icons by, and then
click Subject.
For Windows Vista, on the View menu, point to Sort By, and then click Subject. In Windows Vista,
a User Account Control dialog box may be displayed with the following warning:
An unidentified program wants access to your computer
Click Allow when you see this warning message.
For each .msi file where the subject is "Microsoft Office Product_Name 2007," right-click the .msi
file, and then click Uninstall.

Note Product_Name is a placeholder for the name of the 2007 Microsoft Office product.
Step 2: Stop the Office Source Engine service:
For Windows XP and Windows Server 2003, click Start, click Run, type services.msc in the Open
box, and then click OK.

For Windows Vista, click Start, click Start Search, type services.msc, and then press ENTER.
In the Services window, determine whether the Office Source Engine service is running. If this
service is running, right-click Office Source Engine, and then click Stop.
Close the Services window.
Step 3: Remove any remaining 2007 Microsoft Office installation folders
For Windows XP and Windows Server 2003, click Start, click Run, type
%CommonProgramFiles%\Microsoft Shared in the Open box, and then click OK.

For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%\Microsoft
Shared, and then press ENTER.
Note On a computer that is running a 64-bit version of Windows Vista, type
%CommonProgramFiles(x86)%\Microsoft Shared, and then press ENTER.
If the following folders are present, delete them:
Office12
Source Engine
For Windows XP and Windows Server 2003, click Start, click Run, type
%ProgramFiles%\Microsoft Office, and then click OK.

Note On a computer that is running a 64-bit version of Windows XP, type


%ProgramFiles(x86)%\Microsoft Office, and then press ENTER.

For Windows Vista, click Start, click Start Search, type %ProgramFiles%\Microsoft Office, and
then press ENTER.
Note On a computer that is running a 64-bit version of Windows Vista, type
%ProgramFiles(x86)%\Microsoft Office, and then press ENTER.
On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you
cannot see the MSOCache folder, follow these steps:
Open Windows Explorer, and then on the Tools menu click Folder Options.
Click the View tab.
In the Advanced settings pane under Hidden files and folders, click Show hidden files and folders.
Click to clear the Hide protected operating system files check box, and then click OK.
Open the drive_letter:\MSOCache\All Users folder, and then delete every folder that has the
following text in the folder name:
0FF1CE)-
Note This text contains a zero and a one for the letters "O" and "I."
Step 4: Remove any remaining 2007 Microsoft Office installation files
For Windows XP and Windows Server 2003, click Start, click Run, type
%appdata%\microsoft\templates, and then click OK.

For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\templates, and then
press ENTER.
Delete the following files:
Normal.dotm
Normalemail.dotm
For Windows XP and Windows Server 2003, click Start, click Run, type
%appdata%\microsoft\document building blocks\Language_ID, and then click OK.

For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\document building
blocks\Language ID, and then press ENTER.

Notes
If you cannot open this folder because the folder does not exist, go to step 6.
Language_ID is a placeholder for the four-digit number that represents the language of the 2007
Microsoft Office system. For example, if you use the English version of the 2007 Microsoft Office
system, the Language_ID value is 1033. If the Language_ID is not known, type
%appdata%\microsoft\document building blocks, and then open the subfolder in that location.
Delete the Building blocks.dotx file.
For Windows XP and Windows Server 2003, click Start, click Run, type %temp%, and then click
OK.

For Windows Vista, click Start, click Start Search, type %temp%, and then press ENTER.
On the Edit menu, click Select All.
On the File menu, click Delete.
For Windows XP and Windows Server 2003, click Start, click Run, type
%AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.

For Windows Vista, click Start, click Start Search, type %AllUsersprofile%\Application
Data\Microsoft\Office\Data, and then press ENTER.
Delete only the Opa12.dat file.
Step 5: Remove the registry subkeys of the 2007 Microsoft Office system
Important This section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly. Therefore, make
sure that you follow these steps carefully. For added protection, back up the registry before you
modify it. Then, you can restore the registry if a problem occurs. For more information about how
to back up and restore the registry, click the following article number to view the article in the
Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Locate and then delete the registry subkeys of the 2007 Microsoft Office system if they are
present. To do this, follow these steps:
For Windows XP and Windows Server 2003, click Start, click Run, type regedit, and then click
OK.

For Windows Vista, click Start, click Start Search, type regedit, and then click OK.
Click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
On the File menu, click Export, type DeletedKey01, and then click Save.
On the Edit menu, click Delete, and then click Yes to confirm the deletion.
For each registry subkey in the following list, repeat steps 1a through 1d. Change the name of the
exported key by one for each subkey.

For example, type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so
on.

Note In the following registry keys, the asterisk character (*) represents one or more characters in
the subkey name.

32-bit versions of Microsoft Windows:


HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF
1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCod
es\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-
1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
64-bit versions of Microsoft Windows:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\
Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Unins
tall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Instal
ler\UpgradeCodes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Instal
ler\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Note On a computer that is running a 64-bit version of Windows, locate the following registry
subkey instead:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Unins
tall
On the File menu, click Export, type UninstallKey01, and then click Save.
Under the Uninstall subkey that you located in step 2, click each subkey, and then determine
whether the subkey has the following value assigned to it:
Name: UninstallString
Data: file_name path\Office Setup Controller\Setup.exe path

Note In this example, file_name is a placeholder for the name of an installation program, and path
is a placeholder for the file path.
If the subkey contains the name and the data that are described in step 4, click Delete on the Edit
menu. Otherwise, go to step 4.
Repeat steps 4 and 5 until you locate and then delete every subkey that matches the name and
the data that are described in step 4.
Close Registry Editor.
Step 6: Restart the computer
Restart the computer. If the uninstall was successful, you are finished and can now reinstall the
2007 Microsoft Office system if you want. If the uninstall was not successful, go to the "Next
Steps" section.
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Additional registry information
UserInfo subkeys:
HKEY_CURRENT_USER\Software\Microsoft\Office\Common\UserInfo
Shadow subkeys for Windows Server 2003 and for earlier versions of Windows Server:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\Microsoft\Office\12.0
Shadow subkeys for Windows Server 2008:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software
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NEXT STEPS
If these methods did not work for you, you can use the Microsoft Customer Support Services Web
site to find other solutions to your problem. Some services that the Microsoft Customer Support
Services Web sites provide include the following:
Searchable Knowledge Base: Search technical support information and self-help tools for
Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Microsoft Customer Support Newsgroups: Contact counterparts, peers, and Microsoft Most
Valuable Professionals (MVPs).
Other Support Options: Use the Web to ask a question, contact Microsoft Customer Support
Services, or provide feedback.
If you continue to have problems, you might want to contact Support:
http://support.microsoft.com/contactus
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APPLIES TO
Microsoft Office Professional Plus 2007
Microsoft Office Ultimate 2007
Microsoft Office Enterprise 2007
Microsoft Office Professional 2007
Microsoft Office Standard 2007
Microsoft Office Home and Student 2007
Microsoft Office Basic 2007
Microsoft Office Access 2007
Microsoft Office Excel 2007
Microsoft Office InfoPath 2007
Microsoft Office OneNote 2007
Microsoft Office Outlook 2007
Microsoft Office PowerPoint 2007
Microsoft Office Publisher 2007
Microsoft Office Word 2007
Microsoft Office Accounting Express 2007
Microsoft Office SharePoint Designer 2007
Microsoft Office Project Professional 2007
Microsoft Office Project Standard 2007
Microsoft Office Visio Professional 2007
Microsoft Office Visio Standard 2007
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Keywords:
kbexpertiseinter kberrmsg kbregistry kbsetup kbinstallation kbtshoot kbprb KB928218
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