GFF Membership Guidebook

Effective 1 December 2012

Edition 4 / January 2013

Welcome to Garuda Frequent Flyer

We sincerely hope that you have had a pleasant experience in all your previous flights with Garuda Indonesia. Now, membership of the GFF program will bring you even greater benefits and privileges each time we take you to the sky. The mileage you earn in your Garuda Indonesia flights or any transaction with GFF Partner can be exchanged for a free Award Ticket or an Upgrade Award, which you can also share with relatives or colleagues. GFF membership also entitles you to an array of exclusive privileges, such as extra baggage allowance, priority wait-list on reservations or access to Garuda Indonesia Airport Lounge, making your journey with Garuda Indonesia even more enjoyable. This Membership Guide contains all the information that you need to make your GFF membership gives maximum benefit for you. For the latest GFF program info and exclusive offers that are available for you, please visit our website at gff.garudaindonesia.com. Fly with us now and enjoy the exclusive privileges of your Garuda Frequent Flyer membership.

Content
A. About GFF B. How the GFF Program Works Enrollment Receiving Card Earning Miles Redeeming Miles C. GFF Membership Tier D. GFF Member Benefits E. Earning Miles Calculation - GA F. Earning Miles Calculation - Partner G. Spending Miles Calculation - GA H. Spending Miles Calculation - Partner I. Glossary of Terms J. Terms and Conditions K. Frequently Asked Questions L. Contact Addresses 1 2 3 4 5 7 9 12 14 19 23 25 27 30 41 44

A. About GFF
Frequent Flyer Program Most of the leading airlines of the world have a frequent flyer program in appreciation of their loyal customers, where customers who participate in the program can earn miles from their flights, which can then be exchanged for free flights. In addition to the chance to earn miles, most frequent flyer programs also offer a variety of special benefits and exclusive privileges to program members according to their level of flight activity. Garuda Frequent Flyer In appreciation of its valued and loyal customers, Garuda Indonesia undertakes a frequent flyer program, known as the Garuda Frequent Flyer (GFF). As a GFF member, each time you travel with Garuda Indonesia or make any transaction with GFF Partner is also a chance for accumulating miles, which can be redeemed later for an Award Ticket or Upgrade Award on Garuda Indonesia Flight or any GFF Airline Partner. Better still, you can give the Award Ticket or Upgrade Award to our family members or colleagues. In addition, a GFF membership also gives you the convenience of the enjoying exclusive privileges according to your membership level, such as special check-in counters, extra baggage allowance and access to Garuda Indonesia Airport Lounge.

Enrollment
You can join in one of the four membership types in the GFF program, namely GFF Regular GFF Junior, Executive Card Plus (EC Plus) and Garuda Indonesia Citibank Card (GIC Card) membership. Each with its own enrollment requirements and method as follows: 1. GFF Regular Requirements: Age 12 and up. Residing in Indonesia, or outside Indonesia where the GFF program is applicable. No membership fee. How to register: Online registration at gff.garuda-indonesia.com. Fill-out the application form available at: - Garuda Indonesia Sales Office, Domestic and International. - GFF Membership Service, Soekarno-Hatta Airport, Jakarta - Garuda Inflight Magazine. Through GFF Partners. Through other enrollment programs managed by Garuda Indonesia and/or GFF Partners.

B. How the GFF Program Works

Enrollment Receiving Card Earning Miles Redeeming Miles

2. GFF Junior Requirements: Age between 2 and 11. Residing in Indonesia, or outside of Indonesia where the GFF program is applicable. No membership fee. Having a parent or legal guardian whose name is registered in the GFF database. How to register: You can register by completing the application form available at: Garuda Indonesia Sales Office, Domestic and International. GFF Membership Service, Soekarno-Hatta Airport, Jakarta. Garuda In-flight Magazine. Through other enrollment program managed by Garuda Indonesia and / or GFF Partner 3. Executive Card Plus (EC Plus) An EC Plus membership provides the same benefits enjoyed by a GFF Gold member, plus an additional benefit of an insurance coverage. Requirements: Age 17 and up. Residing in Indonesia. Payment of a joining fee of Rp1.500.000,-. Payment of an annual fee for membership renewal of Rp1.500.000,- or Rp500.000,- depending on the flight activities during the previous membership year.

 EC Plus members who wish to re-join the EC Plus program after termination of membership will be charged Rp1.500.000,-. How to register: Complete the EC Plus application form, available at : - Garuda Indonesia Sales Office, Domestic and International. - GFF Membership Service, Soekarno-Hatta Airport, Jakarta. Attach a copy of ID (KTP, Passport or other ID). 4. Garuda Indonesia Citibank Card (GIC Card) A GIC Card combines a GFF membership and a Citibank credit card membership. Requirements: Age 21 65. Residing in Indonesia. Payment of Annual Fee of Rp600.000,-. Complying with other terms & conditions for credit card application as determined by Citibank. How to register: Online registration at www.citibank.co.id. Fill-out the GIC Card application form available at Citibank outlets. Contact Citiphone Banking services. Via SMS (Short Message Service) to 69999. Through other programs managed by Citibank and Garuda Indonesia.

Earning Miles
There are two kinds of mileage awards in the GFF program: AWARD MILES, represent the mileage earned each time GFF member fly with Garuda Indonesia on eligible flight or with GFF Airline Partner including mileage bonus, or mileage earned in a transaction with other GFF Partners. Award Miles can be redeemed for an Award Ticket, Upgrade Award or other awards on Garuda Indonesia or GFF Partner. TIER MILES, represent the mileage earned each time you fly with Garuda Indonesia or certain GFF Airline Partner on eligible flights, and are used to determine the level of your GFF membership. Tier Miles are accumulated from 1 January to 31 December at the same year and it is re-set to zero on 1 January of the following year. How to Earn Award Miles Award Miles are earned from flight or non flight activities, such as: - Fly on Garuda Indonesia eligible flights. - Fly on GFF Airlines Partner. Making a purchase at Garuda Shop (Sales on Board) Transaction with GFF Partner; staying at hotel and make telephone roaming. Transfer Point Reward from GFF Bank Partner . Payment for purchase using the Garuda Indonesia Citibank Card or Garuda BNI Credit Card.

Receiving Card
When you apply for a GFF membership, you will be provided with a GFF card number. Use this card number when making flight reservation and at the check-in counter of your Garuda Indonesia flight or Garuda Indonesia Airline Partner. Enjoy your GFF Blue membership after we received and confirmed it. Your GFF Blue card membership will be printed as soon as your first activity with the GFF number has been recorded in the GFF database. It may take at least 2 (two) weeks for processing and mailing before you receive your GFF card.

To ensure that your mileage is properly recorded, please observe the following : Provide your name and GFF membership number as listed on your GFF membership card when making flight reservations. Present your GFF membership card at the time of check-in or when making transactions with GFF Partners.

Redeeming Miles
How to Monitor Your Mileage You may check mileage recorded in your GFF membership data using several way, such as: 1. Access the GFF website gff.garuda-indonesia.com anywhere and at any time. 2. Check the quarterly Mileage Statement sent to member.. 3. Call Garuda Indonesia Call Center at 0 804 1 807 807, 24 hour from anywhere in Indonesia. How to Claim Missing Mileage We would process your missing mileage claim in 1-2 weeks after the flight date or the date of other transactions. You could make a claim for missing mileage at anytime up to 6 (six) months after the date of your flight or transaction online through website gff.garuda-indonesia.com or manual through Garuda Indonesia Sales Office. Please complete the Missing Mileage Form available online at gff.garuda-indonesia.com or at Garuda Indonesia Sales Office, and attach the following supporting documents: 1. A copy of the passenger ticket coupon or itinerary receipt e-ticket and the original boarding pass (for a flight activity). 2. A copy of the payment receipt from GFF Partner (for non-flight activity such as staying at hotel or making purchase at Garuda Shop). Please forward the completed form and attached documents to Garuda Indonesia Sales Office or GFF Center. Claim submits more than 6 months after date of transaction can not be processed. The main benefit of GFF membership is you will get a chance to collect Award Miles which are redeemable for Award Ticket and Upgrade Award, not only for yourself but also for your family and your colleagues. The Award Miles redemption into Award Ticket and Award Upgrade applies to flights of Garuda Indonesia and / or Code Share Flights where Garuda Indonesia act as the Operating Party and / or other GFF Airline Partner.

On weekends, school vacations or national holidays, reservation by air travelers usually exceed the capacity of the available flight seats. For your convenience, please book your Award Ticket or Upgrade Award flight far in advance of your planned departure date. Alternatively, you could choose to use your Award Ticket or Upgrade Award when not in peak season.

How to Redeem Award Miles for Award Ticket Choose your desired flight destination and departure date. Make sure that you have enough Award Miles in your account for your intended destination. Contact Garuda Indonesia Call Center on 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight.

Keep related documents such as boarding pass and ticket (passenger ticket coupon or itinerary receipt e-ticket), or proof of transaction at GFF Partner until all you mileage is properly recorded in your GFF account. Those documents will be very important when you submit for mileage claim.

Complete the Award Ticket application form available online gff.garuda-indonesia.com or at any Garuda Indonesia Sales Office. Submit the completed form along with your GFF membership card and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia Sales Office. You can pick up the Award Ticket at the Garuda Indonesia Sales Office where you submitted your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original).

C. GFF Membership Tier

Tier Qualification
(Period 1 January 31 December)

Upon Enrollment
Blue

10.000 Tier Miles or 10 Eligible Flights

Silver

30.000 Tier Miles or 30 Eligible Flights

Gold

How to Redeem Award Miles for an Upgrade Award Purchase an Economy class ticket for your desired destination and departure date.
Platinum

65.000 Tier Miles or 65 Eligible Flights

Make sure that you have enough Award Miles in your account for upgrade to an Executive class on your intended flight. Contact Garuda Indonesia Call Center on 0 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight. Complete the Upgrade Award Form available at gff.garudaindonesia.com or at any Garuda Indonesia Sales Office. Submit the completed form, along with the original Economy class ticket, your GFF membership card and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia Sales Office. You can pick up the Upgrade Award ticket at the Garuda Indonesia Sales Office where you submitted your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original).

Your membership level will be evaluated for an upgrade at any time within activity period based on qualification table above. GFF member will get new membership tier card when the upgrade level requirements have been met. New membership period is started at the time of upgrade and valid until February, between 12 to 23 months. You membership level will be evaluated for a renewal on the same level and a downgrade at the end of the activity period at 31 December yearly based on qualification below:

Tier

Renewal Qualification
(Activity Period 1 January - 31 December)

1 activity in 3 years
Blue

10 flights/10.000 miles
Silver

25 flights/25.000 miles
GOLD
VALID THRU

Transaction of Award Miles redemption by a GFF Junior member should be accompanied with a letter of consent signed by the respective parent or legal guardian.

Gold

55 flights/55.000 miles
Platinum

Tier

Qualification
GFF Members who maintain their GFF Platinum Membership for 10 (ten) consecutive years will get a GFF Lifetime Platinum membership status.

Lifetime Platinum
If the renewal qualification membership tier achieved, GFF member will maintain membership in the current tier level. New card will be sent for the next 1 year membership period (March February following year). If the renewal qualification membership tier are not achieved, membership tier of GFF member will be automatically downgraded. GFF Platinum will become GFF Gold, while GFF Gold will become GFF Silver, and GFF Silver will become GFF Blue. New card will be sent for the next 1 year membership period (March February following year).

At the beginning of each year, the Tier Miles and flight frequency will be re-set to zero,. Starting 01 January, 2011, your Award Miles will valid for 3 years from date of transaction, then your mileage cannot be used anymore. Therefore immediately redeem your Mileage for Award Ticket, Upgrade Award, or other Award before mileage expired. It is important to understand that your GFF membership level can change from year to year, depending on your flight activity in each activity period. For GFF Blue membership, if there is no activity during 1 activity period, then your membership will maintain at Blue level, while the remaining award miles and frequencies will be deleted.

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D. GFF Member Benefits

Benefit
Junior Welcome Mileage Earn Miles from Eligible Flight Redeem Miles for Award Ticket & Upgrade Award 1) Transfer Award Ticket & Upgrade Award to Other Person Executive Class Check-in Counter Blue Silver No Gold No Platinum No EC Plus Garuda Indonesia Citibank Card

No

No

in CGK Airport

in CGK Airport

No

in CGK Airport

(plus Family Member)
Premium Check-in at CGK Airport (Plus Family Member)

Special Check-in Counter

No

No

in several Domestic Airports

Airport Lounge 2)

No

No

No

at Domestic Lounge (plus one guest if using International Flight)

at Domestic & All International Lounge (plus one guest)

at Domestic Lounge (plus one guest if using International Flight)

at Citibank Lounge

Free Excess Baggage Priority Baggage Handling Priority Reservation Wait List 2) Priority Boarding Priority Airport Stand By

No

No

5 Kg

15 Kg

20 Kg

15 Kg

20 Kg

No

No

No

in CGK Airport

in CGK Airport

in CGK Airport

No

No

No

No

No

No

No

No

for C/D/I/W/Y/B/M/K/N No

for C/D/I/W/Y/B/M/K/N Mileage Gift at Renewal 25%

for C/D/I/W/Y/B/M/K/N No

No

Preferred Seating

for C/D/I/W/Y/B/M/K/N

No

for C/D/I/W/Y/B/M/K/N

No

for C/D/I/W/Y/B/M/K/N

No

for C/D/I/W/Y/B/M/K/N

No

Special Gift

Tier Bonus Miles Free cancelation & refund fee 4) Luggage Tag Insurance
5)

No

No

No

25%

25%

No No

No No No No

No No No No

No No No No

No

No No

No

No No

No

Credit Card Benefit 6)

Note: 1) Spending Miles value is higher at certain times (peak season). 2) Based on type of GFF membership 3) Priority based on the sequence: a. Ticket prices / class of service; b. Flight distance; c. GFF Membership Tier.

Notes: 4) Ticket condition applied 5) Terms & Conditions are refers to the policy rule, which is an additional insurance other than those specified in Indonesia Legislation Rules. 6) Benefits of Garuda Indonesia Citibank Card credit card will be informed to the cardholders by Citibank.

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E. Earning Miles Calculation on Garuda Indonesia Flight

Earning miles from the flight activity on Garuda Indonesia eligible flight where the amount is calculated based on Basic Miles in the table below.

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) MAKASSAR (UPG)

Destination
SURABAYA (SUB) TANJUNGKARANG (TKG) TIMIKA (TIM) YOGYAKARTA (JOG) LOMBOK (LOP) GORONTALO (GTO) JAYAPURA (DJJ) KENDARI (KDI) MANADO (MDC) SURABAYA (SUB) TERNATE (TTE) TIMIKA (TIM) BANDA ACEH (BTJ) JAKARTA (CGK) MAKASSAR (UPG) AMBON (AMQ) LOMBOK (LOP) BALIKPAPAN (BPN) BANDUNG (BDO) SEMARANG (SRG) JAKARTA (CGK) MANADO (MDC) DENPASAR (DPS) JAYAPURA (DJJ) BALIKPAPAN (BPN)

Basic Miles
419 128 2.053 274 340 451 1.456 211 588 493 675 1.171 263 977 286 1.084 259 509 357 166 1.501 178 1.493 314 634

Earning Miles Table - DOMESTIC

Origin
AMBON (AMQ) AMBON (AMQ) BIAK (BIK) BIAK (BIK) BALIKPAPAN (BIK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)

MAKASSAR (UPG) MAKASSAR (UPG)

Destination
JAKARTA (CGK) MAKASSAR (UPG) JAYAPURA (DJJ) MAKASSAR (UPG) MAKASSAR (UPG) LOMBOK (LOP) JAYAPURA (DJJ) KUPANG (KOE) MAKASSAR (UPG) SURABAYA (SUB) YOGYAKARTA (JOG) LOMBOK (LOP) BALIKPAPAN (BPN) BANDA ACEH (BTJ) BANJARMASIN (BDJ) BATAM (BTH) BENGKULU (BKS) BIAK (BIK) DENPASAR (DPS) JAMBI (DJB) JAYAPURA (DJJ) KENDARI (KDI) KUPANG (KOE) MAKASSAR (UPG) MALANG (MLG) MANADO (MDC) MEDAN (MES) PADANG (PDG) PALANGKARAYA (PKY) PALEMBANG (PLM) PANGKALPINANG (PGK) PEKANBARU (PKU) PONTIANAK (PNK) SEMARANG (SRG) SOLO (SOC)

Basic Miles
1.477 596 319 1.174 320 76 1.807 588 394 190 331 675 777 1.127 582 539 346 2.056 602 383 2.338 1.088 1.187 882 424 1.361 876 576 566 270 283 590 456 254 288

MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MEDAN (MES) PALU (PLW) PALU (PLW) SURABAYA (SUB) SURABAYA (SUB) SURABAYA (SUB) SURABAYA (SUB) SURABAYA (SUB) TERNATE (TTE) TERNATE (TTE) TIMIKA (TIM) TIMIKA (TIM) YOGYAKARTA (TIM)

Earning Miles Table - INTERNASIONAL

ABU DHABI (AUH) BALIKPAPAN (BPN) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) AMSTERDAM (AMS) SINGAPORE (SIN) HONGKONG (HKG) HANEDA (HND) MELBOURNE (MEL) NAGOYA (NGO) NARITA (NRT) OSAKA (OSA) PERTH (PER) SEOUL (SEL) SYDNEY (SYD) AMSTERDAM (AMS) BANGKOK ( BKK) BEIJING (BJS) DAMAM (DMM) ABU DHABI (AUH) GUANGZHOU (CAN) 3.218 911 2.148 3.472 2.725 3.329 3.472 3.274 1.603 3.282 2.873 7.072 1.444 3.259 4.429 4.080 2.077

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Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SINGAPORE (SIN) SINGAPORE (SIN) SURABAYA (SUB) MAKASAR (UPG)

Destination
HONGKONG (HKG) JEDDAH (JED) KUALA LUMPUR (KUL) MELBOURNE (MEL) PERTH (PER) RIYADH (RUH) SEOUL (SEL) SHANGHAI (SHA) SINGAPORE (SIN) SYDNEY (SYD) TAIPEI (TPE) TOKYO (TYO) BEIJING (BJS) DENPASAR (DPS) HONGKONG (HKG) SINGAPORE (SIN)

Basic Miles
2.029 4.958 725 3.228 1.875 4.573 3.281 2.761 557 3.420 2.374 3.612 2.791 1.040 2.053 1.231

The GFF program allows you to accumulate Award Miles from each flight activity by earning Tier Miles and Tier Bonus.

Tier Bonus Miles: As a tribute to GFF Gold, EC Plus and GFF Platinum member, , they will be rewarded 25% tier bonus miles, so they can collect the Award Miles faster. Tier Miles Percentage: The higher the grade and the class flight reservations that you choose, then the higher mileage you will earn. Tier Bonus Miles and Tier Miles Percentage calculated on the Basic Miles numbers in Earning Miles Table.

Notes: Basic Miles values in the table refer to distance for a one-way flight. For return flights, multiply the value by two. The calculation for earning miles is based on Basic Miles value, flight class, ticket fare, and membership tier. Reservation on V, H, S, G, E, U, X, O & Z class does not qualify to earn miles, while for V, H, S and G class only valid for frequency. Route and Basic Miles values are subject to change anytime without prior notice.

Mileage Calculation Table

Mileage Calculation Table for Regular GFF, EC Plus dan Garuda Indonesia Citibank Card effective Tier Miles Percentage
Class Tier Platinum Gold & EC Plus Silver Blue ** Garuda Indonesia Citibank Card *** 150% 100% 75% 25% 0% Executive Class C/D/I W/Y/B M/K/N Economy Class Tier Bonus * Q/T V/H/S/G/E/U/X/O/Z 25% 25% -

Tier Bonus Percentage

*) Tier Bonus Miles is not applicable for non-qualifying flight / booking class (0%) which is V/H/S/G/E/U/X/O/Z . **) GFF Junior members earn 75% of the mileage earned by a GFF Blue member. ***) Effective per 1 March 2012

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Illustration of Mileage Accrual Calculation:

F. Earning Mileage Calculation on GFF Partner

1. Earning Mileage from Flight Activity on GFF Airline Partner

Silver member flying of Y class on Jakarta - Surabaya sector

1. Tier Miles
2. Tier Bonus 3. Award Miles = 100% from 419 Miles = 419 miles = 419 miles

= 0 Miles
= Tier Miles + Tier Bonus

Earning Mileage from the flight activity on GFF Airline Partner is applicable on GFF Airline Partner Eligible Flight where the amount is calculated based on Basic Miles which can be found in GFF Airline Partner Table of Earning Mileage . The information can be seen on each partner's media such as website, guidebook, call center or GFF Airline Partner sales office.

Anggota Gold terbang pada kelas Y Jakarta sektor Jakarta - Surabaya Gold member flying of Y class on - Surabaya sector
1. Tier Miles
2. Tier Bonus 3. Award Miles = 100% from 419 Miles = 419 miles

Earning Mileage Table on GFF Airline Partner

Airline Earning Mileage on GFF Airline Partner Flight based on Booking Class
R Premiun First Class & First Class P F J Prestige Class C, D, I Z* Economy Class Y, W, B, M, H E, K A, O, X, G, Q, T
Catatan: *) Z Upgrade - Earn Economy Miles Only

= 25% from 419 Miles

= Tier Miles + Tier Bonus

= 105 miles
= 524 miles

200 % 165 % 150 % 135 % 125 % 100 % 100 % 50 % No Accrual

Anggota terbang pada sektor Jakarta - Surabaya Platinum Gold member flying of Ckelas classY on Jakarta - Surabaya sector
1. Tier Miles
2. Tier Bonus 3. Award Miles = 150% from dari 419 419Miles Miles = 629 miles

= 25% from dari 419 419Miles Miles

= Tier Miles + Tier Bonus

= 105 miles
= 734 miles

Blue member flying of Q class on Jakarta - Surabaya sector

1. Tier Miles
2. Tier Bonus 3. Award Miles = 25% from 419 Miles = 105 miles = 105 miles

= 0 Miles
= Tier Miles + Tier Bonus

The illustration above shows that by buying a higher class ticket or flying more often, you will collect Award Miles more quickly.

Airline

Earning Mileage on GFF Airline Partner Flight based on Booking Class *

First Class Business Class Economy Class Discounted Economy Class K, B, G, E, H, V, O, W F, A C, P, I, J, Z Y, M, T, U N, L, Q, S 200 % 150 % 100 % ** 50 % No Accrual

Catatan: *) Mileage earned is not accumulated as tier miles and frequency is not also accumulated as tier frequency. **) For flight number 2000-2999 Percentage of Accrual Miles on booking class Y, M, T, U is 75%

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1. Earning Mileage from Non Flight Activity on GFF Partner

Enjoy services and products offered by GFF partners and exchange the reward points gained from each and every transaction with our partners join GFF Mileage.

500 999

1 Point

001 803 657325 (toll free)

500 miles per Eligible Stay

Personal Accident

021 2555 7788 Insurance Premiums 500 678 Credit Card

Rp. 1.500 2 Points

62 21 34358881

6 MR Points

500
Visa Infinite Platinum Gold Business Card Travel money EVO Glod & Classic Platinum Credit card-I Gold Credit card-I

1-300-88-5465

6 Points

500

6 Points

Infinite Card & Platinum

1 Point 0.5 Point

Poin INDOSAT Senyum

121 Points***)

****)

500 046 68888 (ponsel)

6 Points

150

4 Points

Room Charge Rp.5.000 (Multiply)**)

Credit Card Debit Card Premier Card Citibank Rewards Card Platinum Citibank Rewards Card Signature World

7 Points 7 Points 1 Citi miles 8 Points 14 Points

Beverage
001 803657081 314 2900 Qualified Rental 315 0853 315 0854
Sydney T.02.9959 5041 or 1300 657 747 Perth T.08.9254 4221 or 1300 657 707 +82-23789-0831-0834 (Seoul)
Australia & New Zealand

Rp.5.000 (Multiply)**)

Rp.5.000

See Avis Web

500

5296 2111

Tabungan Bunga Harian World, Infinite & Platinum Manchester United Debit Card
Premier Credit Card Platinum Credit Card

1 Point 12 Points 500 18 Points 15 Points 17,5 Points

Korea

Travel Package Transaction

Every 1 AUD (Multiply)

1000

Travel Package Transaction

Every KRW 2,500 (Multiply)

Mandiri Visa Platinum Mandiri Golf Platinum, Mandiri Visa Golf, Mandiri Golf Card and Titanium Card Mega Visa Classic Mega Visa Gold Mega Visa Platinum Mega Carefour

5 Points

200

Garuda Shop
Annual Travel Guard Insurance Premiums 1000 GFF Miles/ Eligible Rate & stay

2500
1000 GFF Miles for Domestic Insurance 2000 GFF Miles for International Insurance

Rp. 2,500 USD 1 *)

021 5291 7222

(021) 7917 5555

1 Point

100
021 2993 8888

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xConvertion value for 1 GFF Mileage is subject to exchange

1 USD = 4 Miles Senggigi Beach Hotel Lombok, Sanur Beach Hotel Bali, Pool Villa Club Lombok, Grand Hotel Preanger Bandung ***) Package 1 : 12, 100 Poin INDOSAT Senyum = 100 miles; Package 2 : 60,500 Poin INDOSAT Senyum = 500 miles; Package 3 : 121,000 Poin INDOSAT Senyum = 1,000 miles; Package 4 : 605,000 Poin INDOSAT Senyum = 5,000 miles; Package 5 : 1,210,000 Poin INDOSAT Senyum = 10,000 miles;
****)

*) **)

G. Spending Miles Calculation on Garuda Indonesia Flight

Spending Mileage Table - DOMESTIC

Country & Mobile Operator Asia Hong Kong - 3 (Hutchinson) India - Vodafone India Indonesia - Indosat Japan - NTT DoCoMo Macau - 3 (Huchinson) Maldives - Wataniya Pakistan - Mobilink Singapore - Starhub Sri Lanka - Mobitel Thailand - True Move Middle East Bahrain - Zain Kuwait - Wataniya Syria - MTN Europe Montenegro - T-Mobile Turkey - Turkcell Ukraine - Life Russia - Beeline Armenia - Beeline Africa Algeria - Djezzy Egypt - Mobinil America Digicel Cayman Islands

Miles earned on outgoing calls

Miles earned on incoming calls

LOMBOK (LOP)

3 miles per minute 0,5 mile per minute 3 miles per minute 1 mile per minute 1 mile per minute 3 miles per minute 7 miles per minute 1 mile per minute 4 miles per minute 1 mile per minute

3 miles per minute

SEMARANG (SRG) SURABAYA (SUB)

1 mile per minute

BIAK (BIK) JAYAPURA (DJJ) MAKASSAR (UPG) MAKASSAR (UPG) YOGYAKARTA (JOG) BENGKULU (BKS) JAMBI (DJB) MALANG (MLG) PALEMBANG (PLM) PANGKALPINANG (PGK) PONTIANAK (PNK) SEMARANG (SRG) SOLO (SOC) SURABAYA (SUB) YOGYAKARTA (JOG) BIAK (BIK) GORONTALO (GTO) SURABAYA (SUB) BANDA ACEH (BTJ) MAKASSAR (UPG) BANDUNG (BDO)

0 0 0 0 0 0 0 0

BALIKPAPAN (BPN) DENPASAR (DPS) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAYAPURA (DJJ) MAKASSAR (UPG) MAKASSAR (UPG) MEDAN (MES) PALU (PLW) SURABAYA (SUB) SURABAYA (SUB)

3 miles per 1 Euro spent, including SMS and data

0 0 0

3 miles per minute 1 mile per minute

LOMBOK (LOP)
JAYAPURA (DJJ) MAKASSAR (UPG) KUPANG (KOE)

TIMIKA (TIM) AMBON (AMQ) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK)

LOMBOK (LOP)
BANDJARMASIN (BDJ) BATAM (BTH) DENPASAR PADANG (PDG) PALANGKARAYA PEKANBARU (PKU) TERNATE (TTE) BALIKPAPAN (BPN) BALIKAPAN (BPN)

3 miles per minute

4 miles per minute, 1 mile for each sms

0 0 0 0 0

JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) MAKASSAR (UPG) SURABAYA (SUB) YOGYAKARTA (JOG)

4 miles per minute 4 miles per minute 1 mile per minute

7 miles per minute 7 miles per minute

0 0

4 miles per minute

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H. Spending Mileage Calculation on GFF Airline Partner

MAKASSAR (UPG) SURABAYA (SUB) SURABAYA (SUB) TIMIKA (TIM) AMBON (AMQ) TIMIKA (TIM)

Now you can spend your mileage for Award Ticket on GFF Airline Partner. Mileage needed for free flight in GFF Partner routes can be seen in below tables.

1.501-2.000 (Group F)

a) KOREAN AIR dan JET AIRWAYS

Spending Mileage Table - INTERNATIONAL

Flown Distance (Miles)
501-1.000 (Group A) 1.001-1.500 (Group B) 1.501-2.000 (Group C)

No Executive Award Ticket Upgrade Award Ticket

Distance (miles)
1-1000 (Group A) 1001-1500 (Group B) 1501-2000 (Group C) 2001-2500 (Group D) 2501-3000 (Group E) 3001-4000 (Group F) 4001-6000 (Group G) 6001-8000 (Group H) 8001-10000 (Group I) 10001-12000 (Group J) 12001-14000 (Group K)

Redemption Redemption on Partner on Partner Economy Award Business Award

15.000 17.500 22.500 27.500 32.500 37.500 42.500 52.500 57.500 62.500 67.500 25.000 30.000 37.500 47.500 57.500 67.500 75.000 95.000 100.000 110.000 115.000

Sample of Korean Air route

Incheon - Fukuoka Incheon - Hongkong Incheon - Kunming Incheon - Guam Incheon - Singapore Jakarta - Seoul Incheon - Honolulu Incheon - Atlanta Jakarta - Los Angeles Incheon - Sao Paulo Incheon - Buenos Aires

Sample of Jet Airways route

Delhi - Kathmandu Mumbai - Dhaka Mumbai - Riyadh Mumbai - Singapore Mumbai - Hongkong Delhi - Milan Mumbai - Amsterdam Mumbai - New York Madras - New York -

Origin

Destination

Economy Award Ticket

Economy Award at Peak Season Ticket

1. 2. 3.

JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SINGAPORE (SIN) MAKASSAR (UPG)

KUALA LUMPUR (KUL) SINGAPORE (SIN) BANGKOK ( BKK) DENPASAR (DPS) SINGAPORE (SIN)

12.500

15.000

22.500

7.500

4. 5. 6.

15.000

18.000

27.000

9.000

DENPASAR (DPS) JAKARTA (CGK) DENPASAR (DPS)

PERTH (PER) PERTH (PER) HONGKONG (HKG) GUANGZHOU (CAN) HONGKONG (HKG) TAIPEI (TPE) HONGKONG (HKG)
MELBOURNE (MEL) SYDNEY (SYD) SHANGHAI (SHA) BEIJING (BJS) AMSTERDAM (AMS) HANEDA (HND) NAGOYA (NGO) NARITA (NRT) OSAKA (OSA) SEOUL (SEL) TOKYO (TYO) BEIJING (BJS) MELBOURNE (MEL) SEOUL (SEL) SYDNEY (SYD) TOKYO (TYO)
DAMAM (DMM) ABU DHABI (AUH) JEDDAH (JED) RIYADH (RUH)

20.000

25.000

36.000

12.000

7. 8.

2.001-2.500 (Group D)

JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SURABAYA (SUB)

DENPASAR (DPS)

25.000

31.000

45.000

15.000

9. 10. 11.

2.501-3.000 (Group E)

DENPASAR (DPS) JAKARTA (CGK) SINGAPORE (SIN) ABU DHABI (AUH) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS)

30.000

37.000

54.000

18.000
Notes: Redeem mileage on GFF Airline Partner can be done through Garuda Indonesia sales office. Partnership with Korean Air and Jet Airways does not include Upgrade Award facility. Redeem GFF mileage with Award Ticket in Korean Air and Jet Airways routes is not limited to the above example. For complete list of Korean Air and Jet Airways flight routes, Please contact Garuda Indonesia Call Center or Sales Office or you can access Korean Air and Jet Airways website. The above table is subject to change. Latest information could be seen on GFF website. Rules of mileage spending on GFF Airline Partner flight is the same with rules of mileage spending on Garuda Indonesia flight.

3.001-4.000 (Group F)

DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)
JAKARTA (CGK)

35.000

43.000

63.000

21.000

4.001-6.000 (Group G)

JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)

40.000

50.000

72.000

24.000

6.001-8.000 (Group H)

JAKARTA (CGK)

AMSTERDAM (AMS)

50.000

62.000

90.000

30.000

Notes : Award miles needed to upgrade from V,H,S or G flight class are the same as mileage values needed for an Economy class Award Ticket. Upgrade Award is not applicable for class X/O/U/E/Z. The table above may change at any time, update information are available on the website. Premium Economy Award Ticket apply in peak season which is determined by Garuda Indonesia.

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b) CITILINK
TPM 1-250 (Group A)

Glossary of Terms
Redemption on Citilink Flights (miles)
3500

Active GFF Member GFF members who are registered and do Mileage Earning or Mileage Spending activity. Activity Mileage earning or spending in both in-flight or non-flight acitivity. Activity Period Duration GFF member activity begins from the date of January 1 to December 31 in the same year. Activity Period for EC Plus is valid for 12 (twelve) months from the date of the application for registration approval or the membership renewal date. Membership levels are determined by all the transactions during one period of activity. Award Miles The amount of mileage earned every time you fly on eligible flight and/or transact with GFF Partner. Calculation of Award Miles from the flight activity is Tier Miles plus Tier Bonus Miles and other miles. Award Miles can be exchanged with the Award Ticket or Upgrade Award or other Award. Since January 1st, 2011 Award Miles will be valid for 3 years from the transaction and will be expired thereafter. All unused Award Miles will be expired if GFF Blue member does not perform the activity during 1 activity period. Award Ticket A free ticket that can be claimed by redeeming Award Miles, and which can be used by the respective GFF member or given to another person. Basic Miles The amount of miles used as a basis for earning mileage calculation. Change Schedule The change to an Award Ticket or Upgrade Award involving a change of the scheduled flight date and flight number. Change schedule is not applicable to a change of flight route, flight class or the name on the Award Ticket. Code Share Flight Flight cooperation between Garuda Indonesia and another airline in which one of the airline act as Operating Party and the other act as Marketing Party. Eligible Flight Flights qualified to earn miles and flight frequency including flight with GFF Airline Partner. It does not apply for flights on X,O,U,E,Z class, sponsorship tickets, employee tickets, airline and travel agent discount tickets, free tickets, award tickets, discount tickets, Citilink flights, Chartered flights, Hajj flights organized by Government, Code Share Flights where Garuda Indonesia is not the Operating Party and the Code Share Flight doesn't involve GFF Airline Partner, and / or other flights as may be determined later by Garuda Indonesia. V,H,S and G class are qualified only for flight frequency but not for earning miles (0 miles). Earning Mileage Mileage can be earned from a flight activity on eligible flights as well as from a non-flight transaction with GFF partners. Garuda Indonesia PT Perusahaan Penerbangan Garuda Indonesia, abbreviated as PT Garuda Indonesia (Persero)Tbk. GFF Airline Partner Airlines which cooperate with Garuda Indonesia in the scope of Frequent Flyer Program.

SURABAYA (SUB) SURABAYA (SUB) BATAM (BTH)

DENPASAR (DPS) AMPENAN (LOP) PADANG (PDG) BAJARMASIN (BDJ) BATAM (BTH) SURABAYA (SUB) MAKASSAR (UPG) BALIKPAPAN (BPN) BANDUNG (BDO) BATAM (BTH) PADANG (PDG) BANJARMASIN (BDJ) DENPASAR (DPS) BALIKPAPAN (BPN) BATAM (BTH) MEDAN (MES) MAKASSAR (UPG)

190 259 296 304 412 419 493 509 535 539 576 582 602 777 837 876 882

251-500 (Group B)

SURABAYA (SUB) MEDAN (MES) JAKARTA (CGK) SURABAYA (SUB) SURABAYA (SUB) DENPASAR (DPS)

7000

501-750 (Group C)

JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)

11000

751-1000 (Group D)

SURABAYA (SUB) JAKARTA (CGK) JAKARTA (CGK)

14000

Notes : Redeem mileage on Citilink flight can only be done through Garuda Indonesia sales office where Citilink flight is available. Partnership with Citilink does not include Upgrade Award Facility. GFF member can reschedule their Award Ticket on Citilink flight within the validity of the ticket by contacting Citilink Call Centre on 0804 1 080808 or (031) 2931100. The obove table is subject to change. Latest information could be seen on GFF website.

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Glossary of Terms
GFF Lifetime Platinum GFF Lifetime Platinum is a GFF Platinum membership which doesn't have expiry period. GFF Lifetime Platinum member get a Platinum membership for a lifetime without going through the evaluation process as GFF regular member. GFF Mileage / Mileage Unit for the accumulated of reward or appreciation to the GFF Member which earned from flight or non-flights transactions which is determined at the discretion of Garuda Indonesia. GFF Regular GFF membership which consist of GFF Blue, GFF Silver, GFF Gold and GFF Platinum Inactive GFF Member GFF members who are deemed to be inactive. Membership of Inactive GFF Members will be rescinded if no activity is recorded for 36 consecutive months. Itinerary The e-ticket receipt issued by Garuda Indonesia to a passenger, containing the passenger name, flight information and terms of the ticket. Marketing Party Party which responsible to sell airline ticket in a Code Share Flight cooperation. Membership Tier The tier or level of a regular GFF membership (Blue, Silver, Gold or Platinum), given on the basis of Tier Miles earned or flight frequency made on eligible flights within the last membership year. Membership Period GFF membership period starts from the months of obtaining a level of membership until the end of February. Periods of membership varies between 12 to 23 months. Missing Mileage Mileage that is not recorded on the GFF membership. Open Date Ticket A ticket issued without a departure date and time and flight number. An Award Ticket or Upgrade Award cannot be issued with an open date status. Operating Party The party that operates the aircraft on a code share flight. Origin-Destination The route segment or sector that has been flown or will be flown from the departure point to the destination point. Passenger Ticket Coupon The last page on the manual ticket issued by Garuda Indonesia and kept by the passenger, containing detailed information of the flight. Redeposit The process of re-depositing GFF mileage into a member's account after redeeming for an Award Ticket or Upgrade Award. Spending Award Miles The process of redeeming Award Miles for Garuda Indonesia Award Ticket or Upgrade Award.

Glossary of Terms
Stop Over A scheduled stop in a travel itinerary at some point between the point of departure and destination. A stop over occurs when a passenger stops at an airport for longer than 24 (twenty four) hours, or stops within the same day but goes out of the airport area. Tier Bonus Miles A bonus mileage given on the basis of membership tier status according to the Mileage Calculation table. Tier Bonus mileage will be added to Tier Miles to become Award Miles. Tier Miles Mileage earned on each eligible flight activity and used to determine GFF membership tier level. Tier Miles are accumulated from 1 January until 31 December of a given year. On 1 January of the following year, the Tier Miles balance is reset to zero. Tier Miles Percentage A percentage of Basic Miles for the calculation of Tier Miles, which depends on the ticket fare or flight class according to the Mileage Calculation Table. Upgrade Award A facility that can be claimed by redeeming Award Miles for a flight class upgrade from an Economy class to an Executive class, which can be used by the respective GFF member or given to another person.

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Terms and Conditions

I. General Conditions 1. GFF membership is issued to individuals, and each member hold a single GFF account 2. GFF membership is open to Indonesian citizens and / or foreign nationalities age 2 (two) and above, domiciled in Indonesia, or outside Indonesia where the GFF program is applicable, according to the conditions of enrollment. 3. Garuda Indonesia reserves the sole right to interpret and and apply the policies and procedures outlined in this Membership Guide. GFF members are bound by Garuda Indonesia regulations as set forth in this Membership Guide. GFF members are bound by Garuda Indonesia regulations as set forth in this Membership Guide 4. Facilities received by GFF members are non-tradable and non transferable. 5. Garuda Indonesia reserves the right to use personal information and data provided by GFF members to Garuda Indonesia for its own operational and marketing purposes, as well as in the interest of cooperation with Garuda Indonesia partners. 6. The GFF Membership Card can only be used by the person whose name appears on the card, for purposes related to his/her GFF membership. The usage of this card is subject to GFF term ansd condition which may be changed from time to time. This GFF membership card is property of Garuda Indonesia. 7. A person is entitled to a single GFF membership number only. If there is more than one GFF membership number to a person's name, only one number will be accepted as valid. The Mileage recorded in all the other cards will be merged to the valid card. 8. All GFF privileges and benefits, including extra baggage allowance, access to airport lounge, and executive check-in counters, priority stand-by, priority boarding, and other benefit will be determined by Garuda Indonesia are valid only for Garuda Indonesia flights, and can be obtained by presenting a valid GFF Membership Card and Garuda Indonesia ticket to the Garuda Indonesia staff in charge prior to using the facilities. 9. All GFF privileges and benefits are not applicable to Citilink flights, charter flights, Government-organized Hajj flights, Code Share Flights where Garuda Indonesia is not the Operating Party, and also not valid for other arlines which are not GFF Airline Partners. 10. All provisions contained in this Membership Guide are subject to and are to be interpreted in accordance with prevailing laws in Indonesia. 11. In the event of any discrepancy between the GFF provisions in the Indonesian and English versions, the Indonesian language text shall prevail. 12. In the event of any discrepancy between the GFF provisions in the English and any other foreign language versions, the English language text shall prevail 13. In the event that any provision in this Membership Guide is found to be in conflict with the prevailing laws, this will not affect the validity of the other provisions in this Membership Guide that are not in conflict with prevailing laws. 14. Garuda Indonesia Center reserves the right to perform an audit on GFF member data at any time without consent of the member. In the event of data discrepancy, the process for Award Ticket and Upgrade Award will be suspended pending a resolution by Garuda Indonesia.

Terms and Conditions

15. Garuda Indonesia has the authority to act in accordance with prevailing laws against any violation of GFF membership rules and regulations. 16. Garuda Indonesia is not responsible for any risk arising from the misuse of GFF membership including but not limited to the misuse of GFF Membership Card, GFF member privileges and benefits, and / or GFF member mileage data. 17. Every decision made by Garuda Indonesia related to GFF membership is final and non-disputable. 18. Marketing programs or any other programs conducted by Garuda Indonesia are applicable only to GFF members as specified in the respective programs. 19. Garuda Indonesia is not responsible for any products or services that are provided or offered by GFF Partner. 20. Facilities and privileges of GFF membership is also given to the members of GFF when using a GFF Airline Partner flight, according to the terms and conditions made by Garuda Indonesia and the respective GFF Airlines Partner. 21. GFF Mileage and / or Award Miles have no cash value and cannot be cashed. 22. Any disputes arise between Garuda Indonesia and GFF member will be resolved through deliberation to achieve consensus. If there is no consensus then the resolution will be conveyed to the District Court of Central Jakarta, Indonesia. 23. Indemnity provided by the Garuda Indonesia over any dispute, which was won by GFF members, will be given in the form of a certain amount of GFF mileage. II. Enrollment 1. GFF membership enrollment can be done through GFF website at gff.garuda-indonesia.com or fill out an application form or by register in other means as determined by Garuda Indonesia from time to time. Applicants will get a GFF membership number which can be directly used to gain mileage and the facility of GFF Blue if they meet the GFF membership requirements. 2. GFF members Mileage started to be given after the first flight on the eligible flight or transactions with GFF Partner recorded in the GFF membership data and the membership applications are processed by GFF Center. 3. Welcome Bonus Mileage will be awarded after the first eligible flight activity was recorded in the GFF membership data. 4. GFF Membership Card will be printed after first activity recorded in GFF membership data. 5. Member's name as written at the time of registration will appear on the GFF Membership Card and the GFF database. The name should be identical to the name on member's ID (KTP, Passport or other ID). 6. Garuda Indonesia reserves the right to refuse a membership application that is either incomplete or does not comply with the established requirements without notification. GFF Membership Information 1. GFF members will earn Mileage Statement periodically through the media established by Garuda Indonesia. Garuda Indonesia has the right not to publish the GFF Mileage Statement for member if there were no activities undertaken during a period of time.

III.

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Terms and Conditions

2. Beside through on-line at GFF website, GFF Members may also obtain their membership information through Garuda Indonesia Call Center, Garuda Indonesia Sales Office, or GFF Center. IV. Membership Tiers and Evaluation 1. GFF member tier status depends on the Tier Miles accrued or number of one-way flights (sectors) taken on eligible flight activities within 1 last GFF activity period. 2. Garuda Indonesia has the right to upgrade, maintain or downgrade a GFF member tier status at its sole discretion in accordance with prevailing rules and regulations. Only Tier Miles or flight frequency accumulated in each respective activity period are considered in evaluating a membership tier status and are not carried forward to the next activity period. 3. A Blue membership status may be upgraded to a Silver status at any time during 1 activity period on the accumulation 10.000 (ten thousands) tier miles or 10 (ten) one-way flights on eligible flight. 4. A Silver membership status may be upgraded to a Gold status at any time during 1 activity period on the accumulation 30.000 (thirthy thousands) tier miles or 30 (thirty) one-way flights on eligible flight 5 A Gold membership status may be upgraded to a Platinum status at any time during 1 activity period on the accumulation 65.000 (sixty five thousands) tier miles or 65 (sixty five) one-way flights on eligible flight 6. GFF Lifetime Platinum doesn't have expiry period. Terms and condition GFF Lifetime Platinum are as follow : a. To get GFF Lifetime Platinum membership status, GFF member needs to maintain his/her GFF Platinum membership for 10 (ten) consecutive years in accordance with the applicable renewal qualification. GFF Platinum membership will be given on the 10th renewal. b. GFF Lifetime Platinum membership cannot be given if the following things occur within the period of 10 (ten) consecutive years: i. GFF Platinum member change it's membership type (example : GFF Platinum Regular converted to Garuda Indonesia Citibank Card (GIC Card)) and/or ii. GFF Platinum member change it's membership level (example : GFF Platinum downgraded to GFF Gold) c. Calculation period to obtain the GFF Lifetime Platinum membership started from 2005 d. Mileage earned by GFF Lifetime Platinum member is subject to the applicable regulation of mileage expiry e. There will be no changes in the membership card number f. All benefits of GFF Platinum membership will be obtained for a lifetime. 7. The upgraded status will be valid throughout the membership period between 12-23 months, hat is the remaining period of current GFF membership year and the next membership year. 8. The evaluation for remaining current membership status, or downgrading to a lower status is carried out at the end of each membership period, and involves: a. Renewal of Blue status. b. Renewal of Silver status, or downgrading to Blue status c. Renewal of Gold status, or downgrading to Silver status d. Renewal of Platinum status, or downgrading to Gold

Terms and Conditions

9. Criteria for evaluation as in Art. 4.8: GFF Blue Member Renewal: GFF Blue member who has at least 1 (one) Activity in 36 months will be re-qualify as Blue member. GFF Blue member who did not have Activity in 1 (one) activity period, remaining mileage and flight frequency will be deleted (mileage expired). GFF Silver Member Renewal: A GFF Silver member who has accumulated at least 10,000 (ten thousand) Tier Miles or 10 (ten) one-way flights eligible flight within the activity period will re-qualify as a Silver member. A GFF Silver member who did not achieve 10,000 (ten thousand) Tier Miles or 10 (ten) one-way flights within the activity period, will be downgraded to a Blue status. GFF Gold Member Renewal: A GFF Gold member who has accumulated at least 25,000 (twenty five thousands) Tier Miles or 25 (twenty five) one-way flights eligible flight within the activity period will re-qualify as a Gold member. A GFF Gold member who did not achieve 25,000 (twenty five thousands) Tier Miles or 25 (twenty five) one-way flights within the activity period, will be downgraded to a Silver status. GFF Platinum Member Renewal: A GFF Platinum member who has accumulated at least 55,000 (fifty five thousands) Tier Miles or 55 (fifty five) one-way flights eligible flight within the activity period will re-qualify as a Platinum member. A GFF Platinum member who did not achieve 55,000 (fifty five thousands) Tier Miles or 55 (fifty five) one-way flights within the activity period, will be downgraded to a Gold status. GFF Lifetime Platinum Member GFF Lifetime Platinum membership status is applicable for a lifetime and cannot be downgraded, unless the policy is changed in accordance with Garuda Indonesia terms and conditions. V. GFF Membership Termination 1. A GFF membership may also be terminated at anytime and without notification in the following conditions: a. Incorrect data at registration b. Misuse in mileage accrual and redemption c. Acting in violation of GFF rules and other regulations related to a GFF membership d. Involved in acts that damage the reputation of Garuda Indonesia or the public trust towards Garuda Indonesia e. Misuse of the Temporary GFF Number or permanent GFF Membership Card. f. GFF member relocated to a correspondence address in a country/area where GFF program is not applicable. g. Resignation of member through a letter of resignation h. Members who did not do the activity with Garuda Indonesia or GFF Partner for 36 consecutive months. i. New GFF members who do not have any activity for 18 consecutive months since the registration accepted

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Terms and Conditions

. 2. Any unused Award Miles in the account of GFF member whose membership is terminated as referred to this Term & Condition will be nullified and are not redeemable. 3. The mileage account, any award that has been granted, claim application, and application for other GFF programs by a GFF member whose membership is terminated as in Art. V.1 shall be cancelled.

Terms and Conditions

13. Mileage earned through falsification, submission of incorrect data, or in violation of GFF Terms and Conditions, will be suspended, and in such cases Garuda Indonesia has the authority to terminate the GFF membership and take any necessary legal action. 14. Since January 1, 2011, mileage which earned from the activities of aviation and non-aviation flights are not valid anymore (charred) after 36 months, if during the period of validity the mileage is not be exchanged into an Award Ticket, Upgrade Award or other Award. All of the mileage which earned from the activities prior to January 1, 2011 will be considered as an activity on January 1, 2011 15. Mileage validity period can be extended for 12 months from the date of the validity period extension that has been done. Extension of validity period can only be done once and must be done before the mileage was charred and had to follow other terms and conditions set forth later by Garuda Indonesia. 16. Redeposit Award Miles which expired either partly or wholly will be burned or the validity period can be extended in accordance with the terms defined later by Garuda Indonesia VII. Earning Miles from Non Flight Activities 1. Mileage earned from the use of products and services of GFF Partners is subject to the respective agreements between Garuda Indonesia and GFF Partner. 2. Mileage obtained from GFF Partner transaction will be recorded in the GFF membership data within a minimum of 1 (one) week. If there is any mileage that not listed, GFF members can contact or make a claim directly to the GFF Partner where the transactions are made or claim through GFF Center, according to the Agreement between Garuda Indonesia and the GFF Partner. 3. Through GFF Buy Mileage Program, GFF member will be able to obtain additional mileage by purchasing certain amount of mileage in accordance with the following rules: a. Price per 1000 miles is Rp. 275.000,- or US$ 30 b. Minimum mileage purchase per transaction is 1000 miles and maximum mileage purchase in a calendar year is 50,000 miles c. Mileage purchase made in increment of 1000 miles d. Mileage purchased are non-transferable and non-refundable e. Mileage purchased not count as tier miles or qualification for any increased level in GFF program f. Buy Mileage Program is only eligible for active GFF member g. The price above is including VAT h. Mileage earned from GFF Buy Mileage Program is subject to the applicable regulation of mileage expiry i. Price subject to change at anytime VIII. Missing Mileage Claims 1. Mileage which is not recorded (Missing Mileage) on Garuda Indonesia or GFF Airline Partner eligible flight can be claimed within 6 (six) months at the latest from the day of flight departure, accompanied with the necessary claim documents such as the completed Missing Mileage Form, original Boarding Pass and Passenger Ticket Coupon or Itinerary Receipt (for e-Ticket). 2. Mileage earned on a missing mileage claim is based on class of travel and fare as indicated on the ticket used by GFF member

VI. Earning Miles from Flight Activities 1. In order to earn and accumulate mileage, a person should be registered as a GFF member. 2. Mileage may only be credited once for each activity, and earned in one frequent flyer program only. 3. Mileage accrual will be based on a mechanism established by Garuda Indonesia. 4. Mileage will be accumulated based on flight activities of eligible flight and non-flight activities with GFF Partners. 5. Mileage is earned based on booking class or fare type as indicated on the ticket. Mileage is not earned on certain conditions including but not limited to, upgrades to a higher booking class due to flight operational considerations, and / or in the event of a discrepancy between the booking class as appear on the ticket and on the boarding pass. 6. Mileage may only be earned on 'eligible flight', that is, Garuda Indonesia flights on tickets with booking class C,D,I,Y,B,M,K,N,Q,T or other classes as will be determined later by Garuda Indonesia including flight with GFF Airline Partner in classes determined by Garuda Indonesia and GFF Airline Partner. Mileage will be not given for booking class V,H,S,G E,U,X,O,Z, sponsorship tickets, employee tickets, discount tickets by airlines and travel agents, free tickets, reward tickets, discount flights, Citilink flights, charter flights, Hajj flights except ONH Plus flights, code share flights where Garuda Indonesia is not the Operating Party and the Code Share Flight doesn't involve GFF Airline Partner and certain other booking class and / or flight as will be determined later by Garuda Indonesia. 7. Mileage from a Garuda Indonesia flight activity on eligible flights or GFF Airline Partner will be recorded on the GFF membership data if the flight number and name recorded in GFF membership data are accordance with the GFF membership data. 8. Mileage will not be granted if the purchased ticket or service is not used for eligible flight or has expired. 9. In Code Share Flight, GFF member will only get Tier Bonus Miles if Garuda Indonesia act as Operating Party, and the Marketing Party is not GFF Airline Partner. 10. In certain cases where GFF members are transferred by Garuda Indonesia to other airlines which has available seat, mileage will still be granted, except for unforeseeable cancellation due to situations that are beyond the control of Garuda Indonesia (Force Majeure), including but not limited to airport closure for any reason whatsoever, war, government restriction, mass riots, strikes, epidemics, fires, floods, storms, which renders flight operations impossible. 11. In the event of a discrepancy between a mileage earned and the amount as credited to the GFF member account, Garuda Indonesia retains the right to determine the correct mileage. 12. Mileage earned by a GFF member cannot be added or transferred to the account of another GFF member.

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Terms and Conditions

3. A missing mileage claim will be processed within 1 (one) week minimum for flight activity in Garuda Indonesia and minimum 2 (two) weeks for flight activity in GFF Airline Partner, from the time the completed claim documents are received by Garuda Indonesia. IX. Mileage Redemption for Flight Activity 1. GFF member can spend his/her mileage with Award Ticket and Upgrade Award on Garuda Indonesia flight. GFF member can also spend his/her mileage with Award Ticket on GFF Airline Partner in accordance with the applicable terms and conditions which determined by Garuda Indonesia and GFF Airline Partner. 2. Mileage Redemption into Ticket Award will be valid for 12 (twelve) months from the date of Award Ticket issue and cannot be extended. After the validity period is over and Award Ticket is not used, the mileage cannot be credited again. 3. Mileage Redemption into Upgrade Award will follow the initial ticket purchased validity period. After the validity period is over and Upgrade Award is not used, the mileage cannot be credited again. 4 Award Tickets or Upgrade Awards may only be issued by the respective Garuda Indonesia Sales Office where the Award Order Form is submitted. Awards may be redeemed by GFF member in person, or by another person with a power of attorney from GFF member. Submission of application for Award Ticket or Upgrade Award in Indonesia delegated to another person must be accompanied with a power of attorney (original) with duty stamp affixed. The mechanism for award redemption follows the prevailing GFF regulations. 5. An Award Ticket or Upgrade Award may only be issued for a confirmed schedule booking, and not applicable for bookings on a waiting list or an open date ticket. Go show passengers are not permitted to apply for Award Tickets or Upgrade Awards. 6. The mileage needed for an Award Ticket or Upgrade Award is based on Spending Mileage Table (Award Table) according to the choosen flight, either on Garuda Indonesia flight or GFF Airline Partner flight. All the mileage values at Spending Miles Table refer to a direct flight route to the intended destination and are not applicable for stop over passengers. 7. In the event that a certain flight route as desired by the GFF member is not available, the mileage needed to be redeemed for an Award Ticket or Upgrade Award will be calculated by adding up each flight sector flown. 8. Flight using an Award Ticket will not earn a mileage. While the mileage earning if you are using the Upgrade Award, the amount will based on the economy class flights which paid by the GFF member. 9. Garuda Indonesia does not provide a delivery service for Award Tickets and Upgrade Awards. 10. Award miles that have been redeemed for Award Tickets or Upgrade Awards may be re-deposited to GFF member account if the Award Ticket or the original economy class paid ticket is still valid and completely unused. Once travel has commenced on at least one sector of the travel itinerary, the mileage on the remaining un-flown sector(s) cannot be re-deposited. 11. For each cancellations of flight Award Ticket and Award Upgrade your mileage will be subject to the deduction of 20% (twenty percent) of the total mileage as long as the ticket is still valid, while for any

Terms and Conditions

changes in flight schedules Award Ticket and Award Upgrade your mileage will be subject to the deduction of 10% (ten percent) of the total mileage as long as the ticket is still valid 12. In addition to the stipulation in Art. 9.11 above, any cancellation of an Award Ticket or Upgrade Award flight schedule will also incur a fee according to the prevailing Administration Refund Fee rules and payable by GFF member. 13. When award mileage are redeemed for Award ard Tickets or Upgrade Awards, GFF members are responsible for the payment of local airport taxes, additional government tax, insurance premium, fuel surcharge, or any other additional charges as applicable determined by Garuda Indonesia and GFF Airline Partner. 14. To redeem award mileage into an Upgrade Award, GFF member must first purchase an Economy class ticket. The amount of award mileage needed for the intended flight route is based on the Spending Mileage Table. 15. The amount of award mileage needed for an Upgrade Award from booking class V and H is the same as the mileage needed for an Economy class Award Ticket. 16. Award Ticket facility is not applicable for charter flights, Hajj flights except for ONH Plus flights, Citilink flights, and code share flights where Garuda Indonesia is not the Operating Party. 17. Upgrade Award facility is not applicable for booking class E, U, X, Z tickets, sponsorship tickets, employee tickets, discount ticket from airline or travel agents, free tickets, reward tickets discount flights, charter flights, Hajj flights except for ONH Plus flights, Citilink flights, and code share flights where Garuda Indonesia is not the Operating Party. 18. GFF members may exchange the accumulated award mileage into an Award Ticket or Upgrade Award in the name of another person as the intended user of the Award Ticket or Upgrade Award. 19. In the event that an Award Ticket or Upgrade Award is cancelled due to operational considerations at the airport (late flight, delayed flight, cancelled flight, or seat unavailability), the following provisions apply: a. Award mileage will be re-deposited to GFF member account if the travel itinerary is aborted / cancelled. b. Award mileage will not be re-deposited if the passenger is transferred to another flight with all costs borne by Garuda Indonesia. c. For GFF members using Upgrade Awards, award mileage will be redeposited and the cancellation compensation will follow the terms for the original Economy class ticket paid for. d. Other provisions will refer to the provisions or passenger with paid ticket and GFF Airline Partner's terms and condition. 20. The award miles needed for Award Tickets and Upgrade Awards for children and infants is the same as for adult passenger. 21. Award Ticket and / or Upgrade Award may not be used by a person whose name does not appear on the respective Award Ticket and / or Upgrade Award. 22. Garuda Indonesia has the right to determine validity of spending Mileage program in certain routes on Garuda Indonesia flight or GFF Airline Partner.

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X. Mileage Redemption for Non-Flight Activities 1. GFF members can redeem mileage with non flight activities products and services include but are not limited to Sales on Board products, hotel services, event ticket purchases, lounges services, excess baggage tickets, as determined later by Garuda Indonesia. 2. Redemption can be done by members themselves or other people who have the power of attorney of the members concerned. When requesting mileage redemption for non-flight activities conducted in Indonesia who represented by another person must include a stamped letter of authorization (original). Award Miles redemption mechanism will follow the regulations. 3. Mileage exchanging for non-flight activity depends on the availability of products or services and any terms and conditions established by Garuda Indonesia and / or partners. 4. GFF members will not earn any mileage from mileage redemption transactions for non-flight activity.

Terms and Conditions

membership when correspondence address of the member changes to address outside Indonesia, with a membership tier according to activity in the last EC Plus membership year. XII. GFF Junior 1. GFF Junior membership is open to citizens of Indonesia and foreign nationalities aged 2 11 years, domiciled in Indonesia or overseas where the GFF program is applicable. 2. Applicants for GFF Junior membership shall complete a GFF application form signed by the respective parent or legal guardian, accompanied by a copy of ID of the parent or legal guardian, who will be responsible for the GFF Junior membership activities. The name of the parent or legal guardian will be registered in GFF Junior membership database. 3. The name of the parent or legal guardian may only be changed by submitting a written notification to GFF Center, and the substitute name must be registered in the GFF junior membership database. 4. GFF Junior membership commences from the time the registration data is recorded in the GFF database, up until the member reaches the age of 12. 5. The GFF Junior program does not entails evaluation for membership tier. 6. GFF Junior membership will be converted into GFF regular membership when member reaches the age of 12 7. Membership tier in the conversion into regular GFF membership as in Art. 11.6 will depend on the respective member activity during the last 1 (one) year of GFF Junior membership. Thereafter, the provisions for GFF membership prevail. 8. Registration and mileage redemption transaction for member below the age of 12 requires the consent of a parent or legal guardian which registered in GFF membership database. Garuda Indonesia is under no obligation to prove the validity of parental or guardianship status of the person that approves or verifies the respective signature of the parent or legal guardian 9. Mileage accrual from flight activities of GFF Junior member is calculated at 75% (seventy five percent) of the mileage accrual of a GFF Blue member, either on Garuda Indonesia or GFF Airline Partner's flight. Mileage accrual from non-flight activities will be the same with the terms as in the regular GFF program. 10. The calculation for award miles redemption into Award Ticket or Upgrade Award for GG Junior membership is the same as for the GFF regular membership. XIII. Garuda Indonesia Citibank Card (GIC Card) 1. GIC Card is a combination of the two memberships, which is GFF membership and membership of Citibank credit card. Facilities and privileges of GFF membership refers to the GFF provisions agreed upon by Garuda Indonesia and Citibank or determined in terms that are not regulated in the agreement between Garuda Indonesia and Citibank. While the provision related to Credit Card such as credit limit, interest, billing and payment, cancellation, insurance, other benefit refers to the information / rules determined by Citibank.

XI. Executive Card Plus (EC Plus) 1. EC Plus membership is open for above 17 years old Indonesian citizens and foreigners, living in Indonesia and are willing to pay the registration fee for EC Plus membership. 2. Payment of membership registration fee can be made in cash or by bank transfer to Garuda Indonesia bank account, a/c 103.0087290801, at Bank Mandiri Jakarta Sabang branch. 3. EC Plus applicants must complete the EC Plus application form accompanied by a copy of ID (KTP, Passport, or other ID) and the bank transfer slip of the registration fee, or made a cash payment at Garuda Indonesia Sales Office. 4. EC Plus membership is valid for a 12 (twelve)-month period commencing on the month of application approval or membership renewal. 5. Insurance coverage provided to EC Plus members when using Garuda Indonesia flight where Garuda Indonesia act as Operating Party subject to the Terms and Conditions set out in the insurance policy, and covers: i. Travel inconvenience insurance: a. Missed connection b. Delayed flight and denied boarding c. Luggage loss d. Luggage delay ii. Travel Accident Insurance: a. Loss of life Accident Indemnity b. Specific Loss Accident Indemnity 6. Insurance claims may be submitted to the respective insurance provider in accordance with the requirements set forth in the insurance policy, and accompanied by a recommendation letter from Garuda Indonesia. 7. In the event the EC Plus membership period has expired and is not extended, the EC Plus membership along with any accumulated mileage will be converted to a regular GFF membership, with a membership tier according to activity in the last EC Plus membership year. The provisions for an EC Plus membership that has been converted into a regular GFF membership will follow those of the GFF. 8. In the case of EC Plus membership resignation before the expiration of membership period, any fees paid are not refundable. In such a case, any unused award mileage is no longer valid and redeemable.

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2. Insurance coverage provided to GIC Card members paying for Garuda Indonesia tickets using Garuda Indonesia Citibank Card include: i. Free travel insurance, comprising: a. Delayed flight b. Baggage delay c. Baggage loss d. Life and physical disability ii. Free purchase protection iii. Overseas Medical Insurance XIV. GFF Member Obligations and Responsibility 1. GFF members guarantee the truth of the information provided, including but not limited to the name that accordance to the provisions on self-identity (ID / Passport / Driving license / birth certificate), and responsible for data errors, data incompletion, or data that is no longer valid. 2. GFF members shall renew or complete any personal data when there are any changes by contacting the Garuda Indonesia Call Center or Garuda Indonesia Sales Office or GFF Center, or can be done individually by the member through the GFF website. Garuda Indonesia is not responsible for any loss or delay in delivery of GFF materials due to the wrong address or unreported changes of address and does not guarantee receipt of information via email if a data email that provided by GFF members are not valid. 3. In the case of a change of name of GFF member, a written notification should be submitted to the GFF Center, accompanied with the necessary legal documents GFF members are responsible to update themselves regarding 4. To obtain the optimal benefits of GFF membership, GFF members are encouraged to obtain updated information on rules and regulations set forth in the GFF communications media, including GFF website at gff.garuda-indonesia.com. Each member of the GFF is considered to know, understand and agree on the most recent GFF rules and regulations. 5. In flight activities with Garuda Indonesia or GFF Airline Partner, GFF members are required to: a. provide the GFF membership number and name as stated on the GFF Card when making flight reservation b. use the same name on flight reservation as the name on the GFF membership database c. presents a valid GFF membership card at check-in Garuda Indonesia cannot guarantee the proper crediting of mileage to GFF membership data if GFF member fails to comply with the above requirements. 6. In all non-flight activities with GFF Partners, GFF members are required to present a valid GFF membership card when making their transaction to ensure award miles from the use of products and services of GFF Partners. 7. GFF members are responsible for claims from third parties including the tax charge arising from GFF membership activities. XV. GFF Program Changes and Termination 1. Garuda Indonesia reserves the right to change the Terms and Conditions and the benefit of GFF membership at anytime with or without prior notice, including but not limited to:

Terms and Conditions

i. Rules regarding mileage accrual and and redemption ii. Award-related facilities and their availability iii. Membership tier and membership requirement iv. Membership termination rules. Garuda Indonesia has the authority to change or terminate its cooperation with GFF Partners. In the case of partner program termination, the Award Miles accrued up until that time remains valid. Any changes to the GFF program which is informed to the member can be found through Garuda Indonesia communication media such as GFF Bulletin, GFF website, or other media. All the GFF applicable provisions including amendments are as stated in the latest listed GFF Membership Handbook or GFF website or any other recent notification issued by Garuda Indonesia. If there are differences in the information / provisions of the GFF Membership Guide, GFF website, or other recent notification, then the valid information / regulations will be informed later by Garuda Indonesia. The Terms and Conditions on this GFF Membership Guide automatically replaced any previous Terms and Conditions of GFF, and are applicable to all GFF members. Garuda Indonesia reserves the right to terminate theGFF program at anytime with or without notification. Garuda Indonesia cannot be held liable for any loss arising from the termination or changes in the GFF program. Applicable law in certain countries can set restrictions in associated with the provision of GFF program implementation. Under local laws and regulations, Garuda Indonesia may not be able to apply part or all GFF program in certain countries or to certain individuals. Garuda Indonesia is not responsible for the result of compliance with the provisions of such local state law that resulted Garuda Indonesia to stop GFF members participating in the GFF program and cancel the membership level and award miles, which is owned by GFF members.

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XVI. Others 1. Replacement of GFF membership card due to damage, loss or negligence of cardholder or card data change requested by member will be charged as follows: a. Rp 50,000 for card replacement in Indonesia b. US$ 10 for card replacement outside Indonesia 2. In the case of loss of Award Ticket or Upgrade Award (manual tickets), Garuda Indonesia Sales Office may issue a new Award Ticket or Upgrade Award, upon presentation of police document and all other necessary requirements. The replacement will be charged in accordance to the prevailing rates for Replacement Fee.

K. Frequently Asked Questions

1. I have completed the GFF application form. When do I get my GFF Card ? Your permanent GFF membership card will be issued after you have made your first eligible flight or your first activity with GFF partners and your enrollment data have been recorded at the GFF database. The GFF card will be mailed to your mailing address. Please allow 2 (two) weeks (10 workdays) minimum for printing and mailing before you receive your GFF card. If your GFF card has not been received in those mentioned period, please call our GFF Center at (021) 625-8118. Your GFF card cannot be printed if your application was not accepted because of incomplete data registration or other registration requirements which are not fulfilled.

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2. What is the use of GFF paper card in the application form ? GFF paper cards is temporary cards before permanent cards sent, contain GFF membership number with the name column that you should fill. This GFF membership number and the name must be informed every time you make flight activities or non flight activities so that your mileage data will automatically recorded in the GFF database. What is my password to login to the GFF website ? You can get the password that can be used to login to the GFF site by clicking the Forgot your password on the home page of GFF website. You will be asked to input your GFF membership card and the Captcha code. Once you have entered all data correctly, you will get a new password that can be used to login to GFF site. Alternatively, you can call the GFF Center and ask our staff to make a new password for you. What should I do if I lost my GFF Card ? Contact GFF Center or Garuda Indonesia Sales Office to get a replacement card. You will be charged a replacement fee of Rp 50,000 (fifty thousand Rupiah) in Indonesia or US$ 10 (ten United States Dollar) outside Indonesia. Why is it that my flight data is not recorded so that I don't receive the mileage in my account ? An un-recorded flight activity may be due to several reasons: You forgot to mention your GFF membeship number and name when making your flight reservation, or you did not present your GFF card at check-in. The name you use when making flight reservation is different from the name in your GFF card and in the GFF database, so the system does not recognize your data. The mileage may not also be credited to your account if your ticket or flight does not qualify for Award Miles, for instance in the case of discount tickets or Citilink flights. I don't have sufficient Award Miles to be exchanged for an Award Ticket, can I make up the difference by cash payment or any other means ? No, you cannot pay cash to make up for insufficient Award Miles. But there are ways to obtain Award Miles from non-flight activities, such as : Buy a certain amount of mileage through Buy Mileage Program to have sufficient Award Miles to be redeemed Exchanging your reward points from a partner bank for Award Miles Using the services at a partner hotel Making a purchase at the on-board Garuda Shop or at the GFF Center. On my previous flight, I forgot to mention my GFF membership number. Is there a way I can credit my mileage from that flight to my account ? Your Mileage can be claimed if you make the claim process at least six months after the flight. Please fill out the Missing Mileage Form and its attachment (boarding passes and passenger coupon or e-ticket itinerary receipt) and send it to GFF Center Jakarta or Garuda Indonesia Sales Office. You can also make the claim process through the GFF website according to the provisions listed on the web site. We will process your claim within a minimum period of 2 (two) weeks after the complete documents is received by GFF Center.

Frequently Asked Questions

8. Can I make a mileage claim for flights made prior to joining the GFF program ? No, you can only earn mileage from subsequent flights after your registration data is recorded at the GFF database. Can I earn mileage if I make a code share flight ? If the code share flight is flown by Garuda Indonesia as Operating Party, then you will earn mileage. Otherwise, you cannot obtain mileage if Garuda Indonesia is not the Operating Party. The mileage earning terms for code share flights may also vary depending on mutual agreement between Garuda Indonesia and airline partner. Code Share flight details information are available at GFF website gff.garuda-indonesia.com.

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10. Can I process my Award Ticket or Upgrade Award via my travel agent or online at the GFF website ? No. At present, Award Ticket or Upgrade Awards can only be processed at a Garuda Indonesia Sales Office. 11. What should I do if I change my correspondence address or contact telephone number ? You can update your own personal data easily through the GFF website at gff.garuda-indonesia.com, or you can fill out the Change of Address Form which is available at the GFF website and send it to the GFF Garuda Indonesia Sales Office. 12. How do I know how much mileage there is in my account ? Please access to GFF webite at gff.garuda-indonesia.com or contact Garuda Indonesia Call Center at 0 804 1 807 807 to get you mileage information. You also can gather the nformation through Mileage Statement or come to Garuda Indonesia Sales Office. 13. If I want to cancel my Award Ticket or Upgrade Award, can I get my exchanged mileage back ito my acount ? You can redeposit your mileage back into your account if the Award Ticket or Upgrade Award has not been used at all. Partially used of Award Ticket or Upgrade Award can not be re-deposited. For detailed information on mileage redeposit, please see the Terms and Conditions, Art. 9.10 14. Can I change the flight schedule on my Award Ticket or Upgrade Award ? You can change the flight schedule on an Award Ticket or Upgrade Award, and your mileage account will be deducted by 10% (ten percent) from the total mileage. However, if you do not have sufficient mileage left for the deduction, you cannot make a schedule change on an Award Ticket or Upgrade Award. You also cannot change the flight route, flight class and the name on the Award Ticket. Please contact Garuda Indonesia Sales Office to process the schedule change on your Award Ticket or Upgrade Award 15. Can I earn mileage on flights with an Award Ticket or Ugrade Award ? You cannot earn mileage on flights with an Award Ticket. If you use an Upgrade Award, you will earn mileage according to the economy class ticket that you buy.

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16. Can I give an Award Ticket or Upgrade Award to be used by a family member or friend ? This is one of the advantages of a GFF membership. An Award Ticket or Upgrade Award from your mileage account can be given to anyone of your choice. 17. Can I transfer my earned mileage to the account of another GFF member? Your GFF mileage cannot be transferred to another member account. However, you can exchange your Award Miles into an Award Ticket or Upgrade Award that can be given to anyone you like. 18. Is my GFF membership will be terminated if I do not make flight acitivities ? You are considered inactive if you do not make flight activities (accrual or redemption) or non-flight activities for 3 years in a row. If you are no longer active, your GFF membership will be terminated. 19. Can my earned mileage be charred ? Since January 1, 2011, the provisions of Expiry Mileage will be applied, if you do not use your earned mileage 3 years after the accrual transaction, then the mileage from that transaction will be expired and charred. For all award miles you earned before January 1, 2011 will be considered as miles transaction on January 1, 2011, so on January 31, 2014 the mileage will be charred if you do not use it. Immediately redeem your mileage with several of GFF Award so you can fully take the benefit of your GFF membership. 20. How do I know if my membership is still active ? You can check your membership active status by one of the following means: a. Access and login to the GFF website b. Checking the validity period as printed on the GFF Card c. Call Garuda Indonesia Call Center at 0 804 1 807 807 21. What facilities or privilege that can be obtained from Garuda Indonesia and GFF Airline Partner partnership? Partnership between Garuda Indonesia and GFF Airline Partner is conducted to give extra facilities for our loyal customer who became GFF member. You can earn mileage not only from Garuda Indonesia flight activities but also from flight activities with GFF Airline Partner. You can also redeem your GFF Mileage for free flight ticket (Award Ticket) either on Garuda Indonesia flight or GFF Airline Partner.

Contact Addresses
BANDA ACEH Jl. Tengku Imum Lueng Bata No. 78 Blang Cut, Banda Aceh Tel. : (0651) 33666 Fax. : (0651) 31666 BANDA ACEH Jl. Sultan Iskandar Muda Blang Bintang, Banda Aceh Tel. : (0651) 21419 Fax. : (0651) 33639 BANDUNG Gedung Annex, Graha Bumiputra Jl. Asia Afrika No. 141-149, Bandung 40112 Tel. : (022) 4217747 / 4209468 / 73944610 Fax. : (022) 4209467 BANJARMASIN Gedung Garuda Indonesia Lt. 2 Jl. M.H. Hasanuddin No. 31, Banjarmasin Tel. : (0511) 3366747 / 3358747 Fax. : (0511) 59063 BATAM i-Hotel Jl. Teuku Umar, Bukit Nagoya, Batam Tel. : (0778) 6000737 Fax. : (0778) 452515 BEKASI Hotel Horison Jl. KH. Nur Ali - Bekasi 17148 Tel. : (021) 8866928 Fax. : (021) 8866929 BIAK Jl. Sudirman No. 3, Biak Tel. : (0981) 25737 / 25747 Fax. : (0981) 25777 BOGOR Botani Square Ground Floor No.12 Jl. Padjajaran 32 - Bogor 16151 Tel. : 62-251-8324259, 8356747 Fax. : 62-251-8356737 CIREBON Grage Mall - B. 01 Jl. Tentara Pelajar Tel. : (0231) 223010 Fax. : (0231) 223046 DENPASAR Gedung Garuda Indonesia Jl. Sugianyar No.5, Denpasar, Bali Tel. : (0361) 254747 / 225320 Fax. : (0361) 226298 DENPASAR Sanur Beach Hotel, 2nd Floor Jl. Danau Tamblingan, Sanur, Bali Tel. : (0361) 288011 ext. 1789 Fax. : (0361) 287915 DENPASAR Hotel Kuta Paradiso Level 1 Jl. Kartika Plaza, Kuta Tel. : (0361) 761414 ext. 7807 Fax. : (0361) 751179 DENPASAR Garuda Indonesia Service Center Bali Collection Unit A2- A4, Kawasan BTDC, Nusa Dua, Bali Tel. : (0361) 770747 Fax. : (0361) 770174 DEPOK Ground Floor 12C Jl. Margonda Raya No. 35B - Depok Tel. : 62-21-78870957 Fax. : 62-21-78870947 GORONTALO Gorontalo Business Park, Jl. Sultan Botutihe Blok A-9 Tel. : (0435) 830444 Fax. : (0435) 830444 JAKARTA Gedung Garuda Indonesia Lt. 1 Jl. Gunung Sahari Raya No. 52, Jakarta Pusat 10610 Tel. : (021) 4223721 Fax. : (021) 4223722 JAKARTA Gedung Kementrian BUMN Jl. Medan Merdeka Selatan No. 13 Tel. : (021) 2310062 Fax. : (021) 2311679 JAKARTA Intiland Tower Jl. Jendral Sudirman Kav.32 Tel. : (021) 2512237 Fax. : (021) 2512236 JAKARTA Dharmawangsa Square The City Walk Ground Floor , Blok 57 Jl. Dharmawangsa VI & IX No. 64, Kebayoran Baru Tel. : (021) 72788364 Fax. : (021) 72788317 JAKARTA Puskopal MABES TNI AL Jl. Raya Hankam, Cilangkap Tel. : (021) 8723899 Fax. : (021) 8712686 JAKARTA Menara Bidakara Jl. Jend. Gatot Subroto Kav. 70-73, Pancoran Tel. : (021) 83700820 Fax. : (021) 83700823 JAKARTA Graha Rekso Building Ground Floor Jl. Boulevard Artha Gading Kav. A1, Kelapa Gading Tel. : (021) 45856233 Fax. : (021) 45856232 JAKARTA Soekarno - Hatta Airport, Terminal D / E / F Tel. : (021) 5500704 Fax. : (021) 5501668 JAKARTA Emporium Pluit Mall No. UG-36 & U-37 Jl. Pluit Selatan Raya Tel. : (021) 66676642 / 43 Fax. : (021) 66676664 JAKARTA Puri Indah Mall Ground Unit KC 10 Jl. Puri Agung, Puri Indah Tel. : (021) 5822711 / 48 / 50 Fax : (021) 5822748 JAKARTA SPBU Pertamina Jl. HR Rasuna Sahid Kav X2/2, Kuningan Tel. : (021) 52922179 Fax. : (021) 52922188

L. Contact Addresses
GFF CENTER PO Box 777 JKT 10900 Jakarta, Indonesia gff.garuda-indonesia.com Tel. : (021) 625 8118 Fax. : (021) 625 8119
24 hour
Customer Access or (021) 2351-9999

SALES OFFICES DOMESTIC

AMBON The Orchid Hotel, Lt Dasar Jl. Pattimura No.5 Ambon 97127 Tel. : (0911) 355798 Fax. : (0911) 355797 BALIKPAPAN Jl. Jend. Sudirman, Balikpapan Permai, Blok H-1 No. 23-24, Balikpapan Tel. : (0542) 421768 / 422301 / 422300 Fax. : (0542) 735194

www.garuda-indonesia.com

0804 1 807807

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Contact Addresses
JAKARTA Bandara Halim Perdanakusuma Lantai 1 Tel. : (021) 80885207 Fax. : (021) 80885217 JAKARTA Senayan City Lantai 2 Jl. Asia Afrika, Lot. 19 Tel. : (021) 29241000 Fax. : (021) 72790755 JAKARTA Pondok Indah Mall I Jl.Metro Duta Niaga Blok V Lt. Dasar 60B Tel : (021) 7506880 Fax : (021) 7506784 JAMBI Abadi Suite Hotel & Tower Ground Floor Jl. HMO Bafadhal No. 111 Tel. : (0741) 7550888 / 0868 / 3737 Fax. : (0741) 7550877 JAYAPURA Kompleks Ruko Pasifik Permai Blok G11 - 12 Tel. : (0967) 522222 Fax. : (0967) 522225 KENDARI Ahmad Yani Square Jl. Ahmad Yani, Kendari - 9311 Tel. : (0401) 3129777 Fax. : (0401) 3126778 KUDUS Hotel Gripta Lt. 2 Jl. AKBP. R. Agil Kusumadya No. 100, Kudus Tel. : (0291) 443737/47 Fax. : (0291) 442848 KUPANG Jl. Palapa No. 07, Kupang, NTT Tel. : (0380) 827333 Fax. : (0380) 834123 LAMPUNG Graha Gading Jl. Dr. Susilo No. 21 A Teluk Betung, Bandar Lampung Tel. : (0721) 260264 / 242737 Fax. : (0721) 262846 MAKASSAR Jl. Slamet Riyadi No. 6 Tel. : (0411) 3654747 / 322804 Fax. : (0411) 315719 MALANG Hotel Kartika Graha Jl. Jaksa Agung Soeprapto No. 17, Malang Tel. : (0341) 369494 / 351177 Fax. : (0341) 369656 MANADO Jl. Sam Ratulangi No. 212, Manado Tel. : (0431) 877737 / 47 / 57 Fax. : (0431) 877777 MATARAM Jl. Majapahit No. 1, Mataram Tel. : (0370) 649100 / 9999 Fax. : (0370) 637951 MEDAN Inna Dharma Deli Hotel Jl. Balai Kota No. 2 Tel. : (061) 4516400 Fax. : (061) 4537844 MEDAN Cambridge City Square, Lantai Dasar Jl. S. Parman No 217, Medan Tel. : (061) 4529045 Fax. : (061) 4529055\ PALANGKARAYA Palangkaraya Mall Jl. Tjilik Riwut Km. 1, Palangkaraya Tel. : (0536) 3241349 / 50 Fax. : (0536) 3241348 PADANG Jl. Jendral Sudirman No. 2, Padang Tel. : (0751) 30737 Ext. 11 / 13 Fax. : (0751) 30174 PALEMBANG Jl. Kapt. A. Rivai No. 35, Palembang Tel. : (0711) 315333 Fax. : (0711) 310842 / 352224 PALU Jl. Moh. Hatta No. 6 Tel. : (0451) 428135 PANGKAL PINANG EL JOHN Plaza Lt. Dasar Jl. Soekarno Hatta 208, Bangka Tel. : (0717) 438737 / 4509 / 1084 Fax. : (0717) 437264 PEKALONGAN Sri Ratu Mega Centre, 1st Floor Jl. Urip Sumoharjo No. 20 Tel. : (0285) 420777 Fax. : (0285) 436737 PEKANBARU Jl. Jend. Sudirman No. 343 Tel. : (0761) 29115 / 116 Fax. : (0761) 45062 PONTIANAK Jl. Rahadi Usman No. 8A, Pontianak 78111 Tel. : (0561) 741441 / 734986 Fax. : (0561) 749895 SAMARINDA Komplek Mall Lembuswana Blok L-10 Jl. S. Parman, Samarinda - Kaltim Tel. : (0541) 747200 Fax. : (0541) 747500 SEMARANG Hotel Horison, Lt. 8 Jl. KH. Ahmad Dahlan No. 2, Semarang Tel. : (024) 8454737 / 8417215 / 8417220 Fax. : (024) 8449331 SERANG Le Dian Hotel Jl. Jendral Sudirman No. 88 Tel. : (0254) 210777 Fax. : (0254) 210778 SOLO Hotel Riyadi Palace Jl. Brigjen Slamet Riyadi 335, Solo 57142 Tel. : (0271) 737500 / 7650473 Fax. : (0271) 731807 SURABAYA Jl. Tunjungan No. 29 Tel. : (031) 5345886 Fax. : (031) 5340460 SURABAYA Graha Bumi Modern Lantai 1 Jl. Basuki Rahmat No. 106 - 128, Surabaya Tel. : (031) 5468505 / 5344999 Fax. : (031) 5321525 SURABAYA City of Tomorrow GE 3 Jl. Achmad Yani 288, Bundaran Waru Tel. : (031) 58251400 Fax. : (031) 58251414

Contact Addresses
TERNATE Bela International Hotel Lt. 3 Jl. Raya Jati No. 500 Tel. : (0921) 3128030 Fax. : (0921) 3128616 TIMIKA Jl. Budi Utomo No. 8 A, Timika Tel. : (0901) 324100 Fax. : (0901) 324090 YOGYAKARTA Hotel INNA Garuda Jl. Malioboro No. 60, Yogyakarta Tel. : (0274) 558470 Fax. : (0274) 558489 KUALA LUMPUR Ground Floor, Menara Park Blok D, Megan Avenue II No. 12 Jl. Yap Kwan Seng, Malaysia Tel. : (60-3) 21622811 Fax. : (60-3) 21623435 MAKKAH AL MUKKARAMAH Al Haram Pallace Hotel Showroom No, 1 Umm Al Qura Street, Saudi Arabia Tel. : (96-62) 5444740 Fax. : (96-62) 5446628 MELBOURNE Level 1, 30 Collins Street Melbourne, VIC 3000 Tel. : (61-03) 8663-0222 / 0297 Fax. : (61-03) 9650-1731 NAGOYA Hirokoji Building, 7th Floor, 2-3-1 Sakae Naka-ku, Nagoya-shi, Aichi, Japan Tel. : (81-52) 2224771 Fax. : (81-52) 2224429 OSAKA OCAT Building 3, Level 4-1 Minato-machi 1-Chome Naniwa-ku, Osaka City 556-0017, Japan Tel. : (81-6) 6635-3222 Tel. : (81-6) 6635-3198 PERTH Ground Floor 16 St Georges Terrace Perth WA 6000, Western Australia Tel. : 1 300 365331 Fax. : (61-8) ) 9321- 8796 RIYADH Al Fawzan Building, Olaya Main Road, Near to Ministry of Interior, Saudi Arabia Tel. : (99-61) 2160855 / 56 Fax. : (96-61) 2168335 SEOUL #1003, Leema Building, 146-1, Susong-dong, Jongno-gu, Seoul 100 - 755, , South Korea Tel. : (82-2) 7732092/5 Fax. : (82-2) 7756191 SHANGHAI Unit G-HA, 17th FloorHuamin Empire Plaza No. 726 Yan'an Road (West), China Tel. : (86-21) 5239 1000 Ext. 188 / 189 Fax. : (86-21) 5239 8126 SINGAPORE 101 Thomson Road # 12-03 United Square, Singapore 307591 Tel. : (65) 62502888 Fax. : (65) 62536196 SYDNEY Level 6, 55 Hunter Street Sydney, NSW 2000, Australia Tel. : 1 300 365331 / (61-2) 9334 9944 Fax. : (61-2) 9223- 2216 TAIPEI 5F-2, No. 90,Jian Guo North Road Section 1 Tel. : (88-62) 2507 3037 Fax. : (88-62) 2507 2349 TOKYO New Tokyo Building 1st Floor 3-1 Marumouchi 3-chome, Chiyoda-Ku, Tokyo 100-00050, Japan Tel. : (81-3) 3240-6161 Fax. : (81-3) 3240-6180

SALES OFFICES INTERNASIONAL

AMSTERDAM Schiphol Boulevard 177 1118 BG Schiphol Airport, Netherland Tel. : (31-20) 550 2600 Fax. : (31-20) 550 2666 BANGKOK 1168/77 Lumpini Tower 27th Floor Rama IV Rd, Thungmahamek, Sathorn, Bangkok 10120 Tel. : (66-2) 2856470 Fax. : (66-2) 2856474 BEIJING RM 1902 19th Floor, Kuntai International Mansion Y/12, Chaowai Avenue Chaoyang District, Beijing 100020, China Tel. : (86-10) 58797699 Fax. : (86-10) 58790784 DAMMAM King Abdul Aziz Road, 19th Cross Street, Al Khobar, Saudi Arabia Tel. : (96-63) 8644527/ 5638 / 8847 Fax. : (96-63) 8645710 DARWIN 9-11 Cavenagh Street Darwin, NT 0800, Australia Tel. : 1 300 365 330 Fax. : (61-8) 8981-5408 DUBAI Sharaf Travel Near Burjuman Centre, Khalid bin Waleed Street, United Arab Emirates Tel. : 1 300 365 330 Fax. : (61-8) 8981 5408 GHUANGZHOU Rm 1101-1102 Asia International Hotel, No. 326 Section 1, Huanshi East Road Guangzhou 510060, China Tel. : (86-20) 61206777 / 6555 Fax. : (86-20) 61206222 / 6333 HONGKONG Unit 01, 10th Floor, 68 Yee Wo St, Causeway Bay, Hongkong Tel. : (8-5-2) 28400000 Fax : (85-2) 2845 5021 JEDDAH Al Nakheel Center Madinah Road (Near NCB Bank), Saudi Arabia Tel. : (96-62) 6656875 Fax. : (96-62) 843382

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