Up or Feed Paper
Issue
The computer displays an 'Out of paper ' error message, and the product does not pick up or feed paper from the tray.
Cause
Cause Any of the following issues can cause this issue:
The paper trays are empty or overloaded. The paper is curled. The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up. The paper is too slick for the product. The paper might not be engaged with the feed rollers. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the product. The paper settings in the print driver do not match the paper loaded in the paper tray. The rubber paper-feed rollers are dusty.
Important : You must follow these solutions in the order presented to resolve the issue.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution two: Check the condition of the paper, and then reload it
1. Replace any ripped, dusty, wrinkled, or bent paper. NOTE: 2. 3. 4. Use only plain, white, unused paper in the product until you resolve the issue.
Make sure that all of the paper in the tray is the same size and type. Never load mixed types of paper at the same time. Tap the stack of paper on a flat surface to align the edges. Make sure that the stack of paper has at least 10 sheets and no more than 25 sheets of paper.
NOTE: 5. 6.
Insert the stack of paper into the product, and then gently push the paper guides snugly against the paper. Make sure that the paper is fully inserted into the product. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then, try printing again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
1. 2. 3. 4. 5. 6. 7. NOTE:
1. Product with one rear access door release tab Product with two rear access door release tabs
Illustration of removing the rear access door. Product with one rear access door release tab Product with in-tray catches
Illustration of removing the rear access door. Illustration of in-tray catches Product with a rear access door release knob Product with a duplexer
Illustration of a product with a release knob on the rear access door Illustration of a product with a duplexer. 2. Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward carefully to clean all the way around. Figure 1: Paper rollers
Graphic: Paper rollers in the product. 3. Allow the rollers to dry completely, and then replace the rear access door or duplexer. Slide the rear access door or duplexer into place, and then gently push it in until it clicks or snaps into place. 4. 5. Reconnect the power cord to the rear of the product. Try printing again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution five: Service the product Service the Product - Contextual Wrapper
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product. If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your products warranty status, go to HPs Warranty Check Tool .
If your product is in warranty , contact HP. If your product is out of warranty , fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your products warranty status, go to HPs Warranty Check Tool .
If your product is in warranty , contact HP. If your product is out of warranty , click here to view additional printer support options starting as low as $20.