UBL Final Project Report

Virtual University of Pakistan
Evaluation Sheet for Internship Report Spring 2010

HRMI619: Internship report (HRM) Credit Hours: 3
Marking scheme Report writing Presentation & Viva voce Final Status
Total marks Pass Eligible
Name of Student Students ID:
HINA AKRAM
MC080401620
Evaluation Date: September 17, 2010
VIRTUAL UNIVERSITY OF PAKISTAN
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Good work done!!! Improve the report accordingly and prepare yourself for the presentation Wish you good luck!
UNITED BANK LIMITED TAHLIANWALA BRANCH JHELUM
NAME ID SESSION SUBMISSION DATE UNIVERSITY NAME
HINA AKRAM MC080401620 2008-2010 3 sep 2010 VIRTUAL UNIVERSITY OF PAKISTAN
LETTER OF UNDERTAKING:
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INTERNSHIP CERTIFICATE:
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DEDICATED TO MY FATHER (LATE) MOHAMMAD AKRAM MY MOTHER AND MY BROTHERS WHO EVER SUPPORTED ME IN EVERY MATTER OF MY LIFE AND ENHANCE MY CONFIDENCE. I AM SURE THAT PEOPLE FIND THIS REPORT VALUABLE AND SUBJECT MATTER ADDS TO THIER KNOWLDGE.
In the name of ALLAH, The Most merciful, The Most Generous
With the grace of ALLAH almighty who bestowed us with the candle of sense, vision and knowledge through which I was able to ground this report. Today i am submitting my internship report at the end of my training experience and I am happy to have my experience with UBL, where you come first, only if you are customer. At the end of my internship, I express most sincere thanks and gratitude to all the staff and team of UNITED BANK LIMITED. For this guidance, valuable suggestions, constant support and encouragement show in the improvement of this report. This report has reached its destination due to guidance of RAJA SABIR (Manager UBL), Asjid shah (operational manager) and Sir Sadaqat (Teller).Sir (Raja sabir) whatever i learnt from you is always going to be respected for me, does not matter whatever business field I choose, those guidelines will always be in my memory. In addition to this, I would like to thanks my honourable teachers, whose continuous support remained with me in all semesters. I would like to acknowledge the interaction I have with brothers Mr Usman and Mr. Bilal and my sister kanwal. I fully express my gratitude to my mother who have been and will be my greatest inspiration in my life and in this report.
Hina Akram
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United bank limited is a private bank playing essential role in the economic development of Pakistan. After the introduction of state bank, different commercial banks came into progress, amongst which one was united bank limited. Our renowned banker Agha Hassan abidi take initiative of opening bank .then real turn take place in banking section. His dream came true when the first branch of UBL was opened at Macleod Road on 7 November 1959. Ubl is now providing High quality services, have comparative advantage due to its innovative technology and huge profits to its stakeholders. The purpose of this report is to study operations and analyze performance of UBL to see whether the bank is successful in its operational performance or not, and recommending possible solutions for problems. For meeting the purpose both secondary and primary data have been used. In this report, complete HR functions of UBL are mention. Vision, mission and Strategic goals of UBL are also stated in the report. How UBL recruit and select new employees. The methods used by UBL training and developing innovative skills in their workers. Along all this detail, compensation, benefits and rewards provided by UBL to its employees and also some other HR functions.
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Descriptions
DEDICATION ACKNOWLEDGEMENT EXECUTIVE SYMMARY TABLE OF CONTENTS
PAGE
1. Brief Introduction of Organization: What is bank Banking System in Pakistan
1 1 2
2. Overview of Organization: Vision & Mission Statements Core Values Board of Directors a. Brief History of Organization b. Nature Of organization c. Business volume d. Product Line I. II. III. IV. V. Liability Products Consumer Products UBL loans UBL Services Home remittances 3 4 5 7 7 10 11 12 19 22 26 32
3. Organizational Structure
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a. Organizational Hierarchy Chart b. Number of employees Organizational Structure c. Main Offices d. Introduction to all Departments e. Comments on Organizational Structure 4. Plan Of Internship Program a. Brief Introduction Of branch b. Starting and Ending Dates of Internship c. Names of departments and duration of training 5. Training Program:
35 36 37 39 41 47 48 49 49
Detail Description of Operations of Departments and 50-58 Tasks Assigned 6. Structure of HR department: a. Department Hierarchy b. Number of employees in department 7. Functions of HR department: a. Human Resource planning and forecasting b. Employees Recruitment and Selection c. Training and development d. Performance Management e. Employee Compensation and Benefit f. Organizational Career Management g. Labour Management Relations 59 59 60 61 61 63 64 65 66 68
8. Critical Analysis 9. SWOT analysis Strengths Weaknesses
69 70 71
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Opportunities Threats 10. Conclusion 11. Recommendations 12. References and Resources 13. Annexes
72 72 73 74 75 75
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1. Brief introduction of Organizations Business sector:

Definition of Bank:
Banking means accepting for the purpose of lending or investment of deposits of money from public, repayable on demand or otherwise, and withdraw able by cheque , draft, order or otherwise SECTION 5 (b & c) Banking companies Ordinance, 1962
According to G.W Gilbert:

A banker is a dealer in capital or more properly a dealer in money. He is an intermediate party between borrower and lender. He borrows from one party and lends to another
What does BANK mean?

The word BANK was taken in Middle English from middle French BANQUE, and from Old Italian BANCA, from old German BANC.
Banking business:
Banking business means The business of receiving money on current or deposit account, paying and collecting cheques drawn by or paid in by customers
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Banking system in Pakistan:

It was 1990 when wheel of banking system started in reverse direction
By Shujat Ali Baig Jan 17, 2000

Pakistans banking sector reforms which were initiated in the early 1990s have transformed the sector into an efficient, strong and sound banking system. Pakistan s financial sector include scheduled commercial banks which consists of nationalized , foreign , private and non-banking financial institutions which include development finance institutions , leasing companies, housing finance companies and modarbas.Modarba and leasing companies are controlled by securities and exchange commission of Pakistan. In addition to this scheduled banks and NBFIs are regulated by State bank of Pakistan. 80 percent of the banking assets are held by private sector banks. The minimum capital requirements have been raised from Rs 500 million to Rs 6 billion over an extended period. The banks now routinely employ MBAs, M.coms, chartered accountants, IT graduates, economists and other highly educated persons. In 1974 banks were nationalized, with the new expectations of achieving success with bright colours. However, this whole procedure is reverse since 1991, and till now MCB, ABL and UBL have been privatized.
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Introduction To United bank Limited:
To be a world class bank dedicated to excellence and to surpass the highest expectations of our customers and all other stake holders
Set the highest industry standard for quality, across all areas of our operation, on a constant basis. Become the most sought after investment optimize people, processes and technology to deliver the best possible financial solutions to our customers
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Honesty and consistency Teamwork and mutual spirit Commitment and dedication Fairness and meritocracy Modesty and mutual respect Caring and socially responsible
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1. His Highness Sheikh Nahayan mabarak Al Nahayan

(CHAIRMAN)
2. Sir Mohammad Anwar Pervez , OBE, HPK

(DEPUTY CHAIRMAN)
3. 4. 5. 6. 7. 8. 9.
Mr. Atif r. Bokhari (PRESIDENT& CEO) Mr. Omar ziad Jaafar Al Askari Mr. Zameer Mohammad Choudry Mr. Seerat Asghar Mr. Mohammad Sami Saeed Mr. Amin Uddin Mr. Arsahd Ahmed Mir (DIRECTOR) (DIRECTOR) (DIRECTOR) (DIRECTOR) (DIRECTOR) (DIRECTOR)
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AUDIT COMMITTEE:
1. Mr. Zameer Mohammad Choudry 2. Mr. Mohammad Sami Saeed 3. Mr. Amin Uddin 4. Mr. Aqeel Ahmed Nasir (CHAIRMAN) (MEMBER) (MEMBER) (SECRETARY)
ACTING CHEIF FINANCIAL OFFICER:

Mr. Aqeel Ahmed Nasir
AUDITORS: 1. M/s Ernst & Young Ford Rhodes Sidat Hyder

(CHARTERED ACCOUNTANTS)
2. M/s BDO Ebrahim & Co.

(CHARTERED ACCOUNTANTS)
LEGAL ADVISORS:
M/s Mehmood Abdul Ghani & Co (ADVOCATE)
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UBL is one of the Pakistans major banks in terms of deposits and advances with a huge domestic and international network. It is a banking company which is engaged in commercial and retail banking. UBL was setup in 7 Nov 1959 and included as a private scheduled bank with authorized capital of Rs 20 Million. Issued and paid-up capital of Rs 10 million divided into 1 million shares of Rs 10/ each. In 1971 the Government of Pakistan nationalized it. In 2002, the Government of Pakistan sold it in an open auction to a consortium of Abu Dhabi Group and Best way Group.In 2002 it merged its operations in the UK with those belonging to National Bank of Pakistan to form United National Bank Limited, of which it owns 55%, with National Bank of Pakistan owning the remainder. A professional team is appointed in the mid 1997 to restructure the bank. UBL is having more than 1,000 branches inside the country. Its 15 branches outside the country are in the United States of America, Qatar, UAE, Bahrain, and Republic of Yemen. It also has representative offices in Tehran and Iran. It owns subsidiaries in the UK (United National Bank Limited), and in Zurich, Switzerland.
Banking operations and services are one of the major needs of an economy. These include acceptance of deposits and disbursement of advances to individuals and others at higher rates.UBL, a commercial bank was established in 1959 as result of reckless efforts made by Agha Hassan Abidi. The UBL has shown the fastest growth pattern and in a period of just 27 years became the second largest bank of Pakistan.UBL on October 19, 2002 was privatized and bought by two financially sound parties of international repute i.e. best way group and Abu Dhabi group holding 51% of the banks share and thus has emerged as the largest private bank surpassing MCB.
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NUMBER OF BRANCHES:
United bank limited has a large network of branches, which extends to the remotest areas of the country. In December 1983, there were 1623 branches whereas in 1974 it had only 1238 branches and in October 2003 these statistics show total number of 1007 branches. But in 2010 the number of branches is 1121and 17 overseas branches. UBL has been very active in increasing its overseas branches network. The first foreign branches were established in London in 1963. Now UBL has branches in Bahrain, Qatar, Saudi Arabia, United Arab Emirates, Yemen Arab Republic, UK Switzerland, Egypt, Oman and The United States. These branches are playing a significant role in channelling home remittances and foreign trade of Pakistan.
Province wise Region Allocation:

Province/Area Sind Do Punjab Do Do Do NWFP Baluchistan Azad Kashmir Region Name Karachi Hyderabad Lahore Faisalabad Multan Islamabad Peshawar Quetta Muzafar Abad
Domestic Network of Jhelum Region:

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Jhelum Region Head Office Chakwal Gujrat Jehlum Jhelum Kharian Kotla Lalamusa
17 Branches 1 3 4 1 4 2 1 1
UBL volume of investments, total deposits, assets, advances, profits before and after tax for the last 5 years are as under:
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2005
TOTAL ASSETS INVETMENTS DEPOSITS ADVANCES PROFIT BEFORE TAX PROFIT AFTER TAX EPS (RS/SHARE) 358,056,14 6 61,558,826 296,499,11 3 210,152,62 9 9,708,666 6,168,262 11.73
2006
435,889,69 7 65,735,128 343,804,83 0 254,670,49 2 14,499,782 9,666,878 14.72
2007
546,795,87 1 114,026,27 3 412,138,40 5 308,271,29 0 13,796,269 9,237,015 11.09
2008
620,240,53 0 115,057,09 0 492,267,89 8 378,293,97 3 14,052,051 8,445,251 8.26
2009
640,449,529
137,734,578 503,831,672 362,079,596 14,392,181 9,487,952 8.56
UBL is offering a large number of products and services, detail of all these are given in following words:
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i
I. II. III. IV. V.
PRODUCT DETAIL:
LIABILITY PRODUCTS: (DEPOSITS) CONSUMER PRODUCTS: (CARDS) UBL LOANS UBL SERVICES HOME REMITTANCES
A. UBL business Partner: Current account B. Rupee transactional Account C. UBL UniFlex: D. UBL basic Banking Account(BBA): E. UBL Rupee special Notice Deposit Receipts (SNDR):
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F. UBL PLS Unisaver Account: G. UBL profit-Rupee regular Term Deposit Receipts: (TDRs) H. Certificate of Deposit: (COD) Monthly Profit: I. UBL profit-Certificate of Deposit (COD) Bullet Maturity: J. UBL treasury Term Investment Product (UTTIP): K. UBL E-transaction Account: L. UBL Foreign Currency Term Deposits: M. UBL First minor Saving Account: N. UBL Business Partner PLUS:
A. UBL business Partner: Current account:

With unlimited deposits and withdrawals, UBL offer you convenience of UBL net banking, UBL Wallet, UBL Orion and other exciting consumer products. Minimum deposit: Rs 10,000 Service charges: Rs 50
All individuals single and joint accounts, partnerships, joint stock company accounts, govt institutions, sole partnerships, foreign missions/diplomat/Club/trust is eligible for opening of this account.
B. Rupee transactional Account: PLS saving account:

Minimum deposit: Rs 10,000 Service charges: Rs 50 20
Share of profit is credited on half-yearly basis Profit is calculated on monthly balance

UBL offers free accidental and everlasting disability insurance to individual and joint account holders. Zakat deduction in this account is 2.5 %
C. UBL UniFlex:
Minimum deposit: Rs 10,000 Service charges: Rs 50 per month
All individuals single/joint account holders and sole proprietorship accounts are entitled for opening PLS account. Rs 100 per transaction for any withdrawal above the threshold of three debit transactions in one calendar month.
D. UBL basic Banking Account(BBA):

Minimum deposit: None Service charges are not applicable. Transaction limit: Maximum of two deposits and two withdrawals per month. Additional debit translations will be charged a flat fee of Rs 50. BBA customers will be allowed unlimited free ATM withdrawals from UBLs own ATMs. However, withdrawals from other banks ATMs will be charged as per the existing SOC (currently Rs. 15/- per transaction).
E.
UBL Rupee special Notice Deposit Receipts (SNDR):

Minimum Deposit is nothing. And Service charges are not applicable. Increase of premature encashment of 30 days PLS SNDR, profit will only be paid for the number of days the money stayed with the bank. No profit will be paid if brought for encashment within seven days of the booking.
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Profit determined on basis of fixed balance in account.
F. UBL PLS Unisaver Account:
Minimum Deposit: Rs 10,000 Service Charges: Rs 50 per month All individuals single and joint accounts, partnerships, joint stock company accounts, govt institutions, sole partnerships, foreign missions/diplomats/club/trust are qualified for opening of this account.
G. UBL profit-Rupee regular Term Deposit Receipts: (TDRs)

Initial amount required Rs 25,000 further deposits can be booked in multiples of Rs1, 000 only. No profit allowed if encashed prematurely before one month. UBL offers free accidental and permanent disability insurance to individual and joint account holders
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Profit rates vary month to month as per projected rate sheet. Zakat will be deducted on Zakat day.
H. Certificate of Deposit: (COD) Monthly Profit:

Minimum initial amount payment is Rs 50,000. Further deposits can be booked in multiples of Rs 25,000 only. Profit is determined on basis of Fix amount in account. Zakat will be deducted on Zakat day but deducted on successive profit payouts and when disbursed.
I. UBL profit-Certificate of Deposit (COD) Bullet Maturity:
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Rs 50,000 required as minimum initial amount. Further deposits can be booked in multiples of Rs 25,000 only. Services Charges are not applicable. All individuals single and joint accounts, partnerships, joint stock company accounts, govt institutions, sole partnerships, foreign missions/diplomats/club/trust are eligible for opening of this account.
J. UBL treasury Term Investment Product (UTTIP):

Minimum deposit 10 million Rs and service charges are not applicable. Zakat will be calculated on day of encashment if deposit was with the bank on Zakat day increase the deposit was encased without Zakat day falling during tenor than no Zakat will be deduction.
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K. UBL E-transaction Account:

With years of experience in innovation United Bank offers a wide range of world-class of electronic services and banking products for trailblazers like you. Save up to Rs. 2400/- with your e-Transaction Package which includes a branch Account with all features of a current account (including checkbook, Visa ATM/Debit Card, etc.)
L. UBL Foreign Currency Term Deposits:

Term deposits in foreign currency are offered for the following periods of maturity with variable rates of return: Three Months Six Months Twelve Months
There are no cash handling (Cash Deposit & Cash Withdrawals) charges from the customers. Gain different attractive rates depending on the currency choosen. Get the pleasure of availing the best rates of return in the market. Zakat exempted.
M. UBL First minor Saving Account:

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Pehli Bachat, Pehla Account UBL First is designed particularly for children and aims at becoming every childs first bank account, helping inculcate a savings habit in them. It is modified to meet a childs future financial needs in a planned and suitable manner.
Account opening anniversary and birthday wishes and surprises. Free E-statements are issued at a frequency of choice.
N. UBL Business Partner PLUS:

It is a specialized current account, which aims at providing the essential tool for individuals, traders, businessmen and commercial customers to transact their bank related business activities nationwide through a single platform.
Indefinite number of UBL cheque deposit transactions through any UBL branch. Unlimited number of online funds transfers transaction country wide. 20
A. Wallet VISA Atm/Debit card: B. UBL Credit Card: Chip Credit Card: C. UBL WIZ, Pakistans first prepaid Visa Debit Card:
A. Wallet VISA Atm/Debit card:
International Acceptance More than 1 ml. ATMs world wide More than 24 POS locations worldwide First bank to accept all visa cards 24 & 7 access to individuals account
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B. UBL Credit Card: Chip Credit Card:
. It assures global acceptability in more than 22 million establishments worldwide in 130 countries and in more than 12, 000 outlets within Pakistan. CHIP based credit cards have globally proven to be the most secure way of conducting credit card transactions.
Buy TODAY, pay later:
UBL Credit Card gives the financial flexibility to buy today and pay after a month at no extra charge. Here is option of paying a least amount 5% of the outstanding balance or any other amount of choice up to total account balance. A service charge of only 3.25% per month will apply to whatever remaining unpaid balance that is carried forward.
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C. UBL WIZ, Pakistans first prepaid Visa Debit Card:

UBL Wiz is Pakistans first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an ATM and Debit Card, locally and internationally.
UBL Wiz is the 1st Prepaid VISA Debit Card in Pakistan. It is instantly available at selected UBL branches with the facility of re-load, allow you to spend online and at shopping outlets and withdraw cash at ATMs. It is also accepted at all VISA locations internationally.
UBL WIZ, Atm Card:

UBL has its own network of 409 ATMs in 86 cities, which continues to expand by the day.
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A. UBL Business Line, Business Financing Loans B. UBL Address; Home Loan Facility: C. UBL CASHLINE; Running Finance Facility: D. UBL DRIVE; Auto loan: E. UBL AGRICULTURAL loan: F. UBL small business loans: SME
A. UBL Business Line, Business Financing Loans:

UBL Business line credit line is here to solve all cash flow problems. You can utilize up to Rs.10 million with the help of which you can now focus on your business expansion and growth. With UBL Business line, now you will surely say:
Ab Hui Kamiyaabi Meri Manzill It is a Credit Line/ OD Facility against Residential Property. It is an
evergreen credit line that the customer can use for his/her business expansion
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B. UBL Address; Home Loan Facility:
At UBL we aim to make your decision easier, by offering you the right ingredients that can help you realize your dream with absolute convenience.
UBL Address empowers you to become the proud owner of a home by offering a variety of product and pricing options that are flexible yet affordable
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C. UBL CASHLINE; Running Finance Facility:
UBL Cash line is a flexible loan that provides cash up to Rs.2, 000,000 without any security requirements. It empowers you to take control of your finances. UBL Cash line is aimed to make life easierZINADGEE ASAAN. No fixed monthly instalments No Prepayments Penalty Mark-up Only On Utilized Amount Bill Payments Funds Transfer Statements of Accounts
D. UBL DRIVE; Auto loan:
UBL Drive is a unique auto financing product which offers you features, options and flexibility unmatched by any other bank, because at UBL, You come first. Both Fixed and Floating rates are offered to our customers.
Pricing Plan:
TENURE RATE 1 TO 2 YEARS 19 % - 20% 3 TO 4 YEARS 19.5 % - 20.50 % 5 YEARS 20 % - 21 % 20
E. UBL AGRICULTURAL loan:

There are numbers of agricultural loans provided by UBL, given in following lines:
FARM LOANS:
Production loans Development loans
NON-FARM LOANS:
Livestock Loans Poultry Financing Fisheries Financing
F. UBL small business loans: SME
UBL is providing loans on easy terms to those who wish to set up their own small-scale business. This scheme is aimed at spreading prosperity in the country by reducing unemployment. 20
A. ATM facility B. UBL Signature priority banking C. Pay Order D. UBL better life-banc assurance E. Letter of Credit F. Demand Drafts G. Lockers facility H. Hajj and Umrah Service I. UBL Net banking J. Hamrah K. UBL E-statement L. Charity & Donations
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A. ATM facility:
Through the ATMs Customers have access to the various services such as withdrawal, balance enquiry and mini statement?
Complete security is ensured because access to the account is only possible by entering a four digit personal identification number (PIN) known only to the account holder. Cash withdrawal limit is up to Rs.20, 000 per day. Annual charges of ATM is Rs.400/- per card.
B. UBL signature priority banking:

UBL's Priority Banking service is uniquely designed to meet the highest expectations of our high potential, high net-worth clients; wherever they may be.
Launched as an independent brand, Signature offers focused and personalized Wealth Management Services for selected, high net-worth individuals in a completely secure and congenial atmosphere.
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C. Pay Order:
UBL provides transfer of money using different facilities. Pay order is banker cheque issued favouring a named beneficiary. The issuance bank is discharged by payment in due course. PO can be cancelled at original purchasers request in writing and surrender the instrument, which then marked cancelled along with other documents and prior entries. Its pay orders are a secure and easy way to move the money from one place to another. The charges for this service are extremely competitive.
D. UBL better life-bancassurance:
Banc assurance is the selling of insurance and banking products through the same channel, most commonly through bank branches. UBL Better Life plans are advanced insurance products specifically designed to benefit the customers, providing the better and secured future to your family and loved ones. UBL better life banc assurance plan includes following: UBL Better life children education plan UBL better life marriage plan UBL Better life Savings Plan UBL Better life Retirement Plan
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E. Letter Of Credit:
UBL is offering its business customers the widest range of option in the area of money transfer. UBLs letter of credit service is with competitive rates, security, and ease of transaction, UBL Letter of credit is the best way to do the business transactions.
F. Demand Drafts:
D.D is a negotiable instrument issued by branch of the bank drawn on other branch of the same bank. Commission is charged on D.D as bank income. The applicant is asked to deposit the cash specified on the application form to the teller. After depositing cash the remittances In charge prepare a D.D. That is singed by two officers must having power of attorney.
G. Lockers Facility:
UBL also provides lockers facility to its valuable customers for keeping their valuables in sage custody at every reasonable rate. 20
H. Hajj and Umrah Service:
UBL is also performing hajj and Umrah. Every year a special counter is opened to facilitate hajjis. In this counter form is filled and other information relating to hajj is provided. Only Pakistani nationals are eligible to apply for hajj. But ladies in an advanced stage of pregnancy, medically unfit & handicapped people without a helper or assistant.
I.
UBL Net banking:
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UBL Net Banking is an internet banking portal offering a simple, convenient and secure method of accessing bank accounts on the internet. Its never being so easy to access and manage your finances in a secure real-time, online environment
J. Hamrah:
UBL has always been at the front in identifying and meeting the financial needs of its valued customers. UBL was the initiate in introducing Rupee Travellers Cheque facility in Pakistan, as early as 1971. In continuation of the same tradition, UBL in the shape of "Hamrah" Rupee Travellers Cheque enhances this facility for the convenience of its valued customers by offering denominations up to Rs. 10,000
K. UBL E-Statement:
UBL is pleased to announce the launch of the UBL e-statement facility which makes it easier for you to get your statement of accounts and automated transactional debit/ credit alerts right into your inbox. Available for all Rupee and Foreign Currency Account holders, you now do not have to wait for six months to receive a paper based statement of your account any more.
L. Charity & Donations:
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UBL is now taking a step further and asking its valued customers to join hands with it & help strengthen its role as a commercial citizen. The corporate social responsibility that UBL has can only be sincerely served when its valued customers come together with the bank in its contribution towards the betterment of society.
A. UBL tezraftaar B. UBL tezraftaar cash
A. UBL Tezraftaar:
UBL remittance service, Tezraftaar offers all overseas Pakistanis the fastest and the most convenient delivery of their money to their beneficiaries in Pakistan.
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Best of all, Tezraftaar is completely cost free and is available at all UBL Overseas branch network in the Middle East, UK and US. This facility is also available at UBLs correspondents (Banks/ Money Transfer Cos) in Australia, Canada, Denmark, UK, USA, UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar, Malaysia and Europe as per list available at Remitter Locator.
B. UBL Tezraftaar cash:

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Money can now be INSTANTLY received through any branch of UBL in Pakistan. The remitter can send the money either from any overseas UBL branch or through authorized Correspondent Banks, Money Transfer Companies or Exchange Companies. The recipient, in turn, can obtain cash up to Rs.500, 000/- over the counter. The service is fast, dependable and comfortable and the beneficiary does not need to have an account at UBL.
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Some of major Customers of united bank limited are given below: Agriculturists WAPDA WASA Pakistan telecommunication Private Limited Educational Institutes Pharmaceutical Companies
The list of the main competitors is as below. HBL MCB National Bank of Pakistan Bank Al-Fallah National saving Centre Standard Charted Bank ADBP Dubai Islamic Bank First Woman Bank. NIB Bank Allied Bank Askari Bank Khushhali Bank
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ORGANIZATIONAL HIREARCHY CHART:

CHAIRMAN AND BOARD OF DIRECTORE
PRESIDENT& CEO
BOARD OF DIRECTORS
LEGAL/CO LEGAL/CO MPANY MPANY SCERETAR SCERETAR Y Y
AUDIT AUDIT & & INSPECTI INSPECTI ON ON
GLOBAL GLOBAL SHARED SHARED SERVUCE SERVUCE
HUMAN HUMAN RESOURC RESOURC ES ES
INVESTME INVESTME NT NT BANKING BANKING
CORPOR CORPOR ATE ATE BANKING BANKING GROUP GROUP
COMPLI COMPLI ANCE ANCE & & CONTRO CONTRO L L
INTERNATIO INTERNATIO NAL NAL
RETAIL RETAIL BANK BANK
GLOBAL GLOBAL OPERATIO OPERATIO NS NS
TREASURY TREASURY &CAPITAL &CAPITAL MARKETS MARKETS
CREDIT CREDIT POLICY POLICY & & RISK RISK
EECOMMER COMMER CE CE
SERVICE
Number of Employees:
The total numbers of employees in Ubl are as given: DESIGNATION NO. Of Employees
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CHAIRMNAN PRESIDENT DIRECTORS GROUP HEADS REGIONAL CHIEFS AREA MANAGER MANAGER AND OFFICERS
1 1 6 13 14 30 8050
Employment classification:
Regular Full Time Employees Outsourced (Third party Contract) Temporary Employees Regular Full Time Employees: An employee who has satisfactorily completed the experimental period and is scheduled to work an average of 44.5 hours per week on a regular and continuous basis. Outsourced (Third Party): An outsourced employee is hired through third party contract and is essential to work on an average of 44.5 hours per week on regular basis. Temporary Employees: The bank may acquire the services of an expert on contract basis. Temporary employees are not eligible for contribution in benefits program made for the regular full-time employees.
Management Cadre:
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EXECUTIVE EXECUTIVE S S
SE SE VP VP
EVP EVP
VP VP SVP SVP
AV AV P P
OFFICER OFFICER GRADE GRADE
OG OG 1 1
OG OG 2 2
OG OG 3 3
Non-Management Cadre:
CLERICAL CLERICAL
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SENIOR SENIOR TELLER TELLER TELLE VIRTUAL TELLE R R
UNIVERSITY ASSIST OF PAKISTAN ASSIST

ANT ANT
NONNONCLERICAL CLERICAL
LIFT LIFT MAN MAN
RIDER, RIDER, MESSENGER, MESSENGER, COOK, COOK, GUARD GUARD ETC ETC
MAINTENE MAINTENE NCE NCE STAFF STAFF
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HEAD OFFICES:
State Life Insurance Corp. Building #1, I.I. Chandigarh Road, Karachi, Pakistan P.O. Box No.: 4306 Phone: (92-21) 111-825-111 Gram: "UNITED" Fax: (92-21) 241349 REGISTERED OFFICE: 13 Floors, UBL Building, Jinnah Avenue, Blue Area Islamabad, Pakistan CORPORATE BRANCH KARACHI 2nd floor, State Life Building No 2 Wallace Road, Off 11 Chandigarh Road, Karachi. Ph: 021- 32412853 - 32462494 Fax No. 021 32463831
OPERATIONS OFFICE:
5th Floor, Office Tower, Techno City Building, Hasrat Mohani Road,
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Off I.I Chandigarh Road, Karachi, Pakistan Tel: (92-21) 111-825-262 Fax: (92-21) 32214930 CITY BRANCH KARACHI: Room Number 608 & 609, Uni Tower, 6th Floor, 11 Chandigarh Road, Karachi. LAHORE (REGIONAL OFFICE) Office No. C 306, 3rd Floor, City Tower, 6 K, Main Boulevard, Gulberg II, Lahore. Ph: 042-5770407, 5770029-30 Fax No. 5770406
OFFSHORE BANKING UNIT:

Export Processing Zone, EPZ Branch, Karachi, Pakistan
ASSOSIATED COMPANY:
Oman United Exchange Company, Muscat UBL Insurers Limited REPRESENTATIVE OFFICES: Iran Kazakhstan China
A department is a limited group of resources established by management to perform some organizational task. The process of establishing departments within the management system is called departmentalization. A
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department designates a district area, division, or branch of an organization over which a manager has authority for the purpose of planning, cocoordinating and control. This helps the manager to monitor the activities of the department more efficiently and effectively, which subsequently leads to high performance level from the employees.
RHB & RHO
DEPOSIT DEPARTM ENT
HUMAN RESOURCE DEPARTME NT
FORIEGN CURRENCY ACCOUNT
CREDIT DEPARTM ENT
FORIEGN EXCHANGE DEPARTME NT
REMITTANC ES DEPARTMEN T
BILLS DEPARTME NT
CLEARING DEPARTME NT
FINANCE DEPARTME NT
RHB and RHO:

Regional head of branch and regional head officer control manage the departments of UBL. They are in charge for deposits and sales departments.
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During my internship period I worked in general banking department. First I learned about basics of banking like deposits slips, cheques, remittances, and other basics slips. The purpose is to stay here that I get to know how to interact with customers. Then I move to all related departments which are as follows. UBL is performing its activities through the following functions:
DEPOSIT DEPARTMENT:
As per the definition of Banking under see 5(b) of BCO 1992 One of the main functions of a bank is to accept deposit . Deposits are the backbone of any bank; other functions of the bank primarily depend upon the type and size of department. Deposit department collect deposits from its customers. United bank limited is offering following types of deposits: Current accounts Fixed Deposits Profit & loss saving account Saving bank deposits Call deposits BBA Accounts SNT deposits Regular term deposit receipts COD
FORIEGN CURRENCY ACCOUNT:

UBLs Foreign Currency Term Deposit Receipt is a smart choice, just make an investment and deposit will grow very soon. Foreign currency account is opened by depositing foreign currency. In UBL you can open foreign currency account in: EURO
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US DOLLAR UAE DHRIM POUND STERLING SAUDI RIYALS
FORIEGN EXCHANGE DEPARTMENT: The foreign exchange term refers to the principles that determine the rate of exchange. It covers following three senses: The mechanism or system by which international obligations or indebtedness are fulfilled. The currency of one country is exchanged for that of another. Foreign Exchange transactions
Merchandise transactions Service transactions Unrequited transactions Capital account transactions
Long term capital transfers Short term Capital transfers
BILLS DEPARTMENT:
UBL bills department performs following functions: Inward bills for collection (IBC) Outward bills for collection (OBC) 20
Clean Bills: These are negotiable instruments, drawn on outstation branches, bills sent for collection on behalf of the customers i.e. cheques, drafts or treasury bills etc.
FINANCE DEPARTMENT:
Finance department performs the following Functions: Receipts Payments Cheques and their payment FINANCIAL Roles: While performing the accounting functions the finance manager has to do the following jobs. Utilization of Funds Advancing loans Matching Maturity responsibility Fund Provision Budgeting Profitability
CLEARING DEPARTMENT:
Ubl acts in following two ways while clearing: Paying Bank Collecting
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A clearing house is the place where representatives, of all the banks get together for the purpose of off setting the inter bank indebtedness arising from the transfer of deposits by a customer of a particular bank to another bank. It prevents the cost and waste involved in collection each and every cheque and claim.
REMITTANCE DEAPRTMENT:
Current business trends demand fast movement from one geo-graphic end to another. Latest technology and telecom data transmission has made it possible to make such transactions within minutes. In UBL remittance department is performing following types of Functions: Demand Draft Mail Transfer Telegraphic transfer Uni remote Pay Order Rupee Traveller Cheque Tezraftaar
CREDIT DEPARTMENT:
The credit policy of a bank plays a very important role as it provides the overall framework, responsibilities, and authorities and facilitates decisionmaking. Credit department performance is subject to a defined policy on credit control exercised by the SBP. SBP affect credit decisions through the weapons 20
of bank rate, open market operations, variable reserve requirements, selective credit restrictions and prudential regulations. Credit department provides: Running Finance Demand Finance
HUMAN RESOURCE DEAPRTMENT:

HR department and strategy is made at spirited employee compensation, training need assessment and succession planning. UBL is striving to become an employer of choice through improved HR policies and competitive remuneration. It re-evaluate and formulates human resource policies and best practice for hold, retention, succession, motivation, training and development policies to achieve corporate objectives HR department in UBL works for establishing good relations inside and outside the banking area.
PRESIDENT
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EVP / GROUP HEAD INVESTMENT VIRTUAL UNIVERSITY OF PAKISTAN BANKING
VP/ VP/ HEAD HEAD PROJEC PROJEC T T
SVP SVP // HEAD HEAD SYNDICA SYNDICA TINS TINS & & DCM DCM
SVP/ SVP/ HEAD HEAD EQUITY EQUITY & & ADVISO ADVISO RY RY
AVP/TRANSACTOR AVP/TRANSACTOR
MANAGER/TRANS MANAGER/TRANS CATOR CATOR
MANAGER/TRAN MANAGER/TRAN SCATOR SCATOR
TRANSACTOR TRANSACTOR
AVP/TRANSACT AVP/TRANSACT OR OR
AVP/TRANSCA AVP/TRANSCA TOR TOR
TRAN TRAN SCAT SCAT OR OR
TRANS TRANS ACTO ACTO R R
MAN MAN AGER AGER
ASST. ASST. MANA MANA GER GER
Brief Introduction of Branch:
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INTRODUCTION OF UBL TAHLIANWALA BRANCH JHELUM

I have done 8 weeks internship in United Bank Limited Tahlianwala Branch Jhelum. Branch is located in rural area near Bilal Town Jhelum. In Jhelum there also some other branches of UBL like CIVIL LINES BRANCH UBL, Mohammadi chook Branch UBL, Jada Branch UBL etc.. In UBL Tahlianwala branch, employees work in different departments. Here are different departments like Deposit department, Finance department, Clearing Department, Foreign Currency account department and Operational Department etc. Security system of UBL Tahlianwala branch is very good and strict . This branch is small even then 3 security guards are performing their duty in branch. Staffs consist of Branch manager (Mr. Raja Sabir), Operational manager (Mr.Asjid Shah Kiyani) and Teller (Sadaqat), as well as Office boy, sweeper and Security guards. Manager of the branch keep an eye at work routine of branch employees during working hours and end of the day. I feel that the environment of this branch is very cooperative and friendly. All employees works with cooperation with each other and works in comfortable environment. Summing up, I enjoyed my whole internship period. Bank Staff cooperate with me very well and provide guideness about every matter.
STARTING AND ENDING DATES OF MY INTERNSHIP: I have started my internship from April 17, 2010 to June 17, 2010. NAMES OF DEAPRTMENTS IN UBL TAHLIANWALA BRANCH:
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NAME OF DEPARTMENT ACCOUNT OPENING DEPOSITS REMITTANCES OPERATION DEPARTMENT
TRAINING DATES 17-04-2010 to 01-05-2010 02-05-2010 to 16-05-2010 17-05-2010 to 31-05-2010 01-06-2010 to 17-06-2010
DURATION TWO WEEKS TWO WEEKS TWO WEEKS TWO WEEKS
DETAIL DESCRIPTION OF ACTIVITIES OF DEPARTMENTS AND DESCRITION OF TASKS ASSIGN TO ME
I was much happy when I heard the news that I got opportunity to do internship in world class bank and chance to interact with UBL employees.
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My internship duration is 8 weeks, and those 8 weeks were very memorable and pleasant to me. I come to know a lot of learning and knowledge by this training. United Bank Limited is full of professionals, talented and well educated bankers It is important to convey the right knowledge to customers in order to get success and to become out class banking this sequence it is very essentional to know YOUR customer and YOU attitude. During my experience, I learn a lot about bank environment and activities done there. I come to know about banking routine and customer employee relationship. Working in Customer services department was very pleasant to me. My initial days at customer service department were the liveliest experience of my internship. There are number of departments in UBL Tahlianwala branch Jhelum. But i worked in Account opening Department, Remittances, Deposit and operational department. My work experience along with activates in bank and tasks assigned to me are given here in detail:
ACCOUNT OPENING DEPARTMENT: (2 WEEKS TRAINING) UBL offers a variety of options for anyone; to everyone. You are an investor, regular businessman, middle man, salaried person or a house wife; UBL serve you in every way it can through its commendable and reliable services, because at UBL, YOU come first. Working at Customer Service Department, I did counter with different types of customer and opened their accounts under the supervision of the officer. When you have the sole responsibility to open the accounts, it's always very important to understand the needs of your customer.
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MAJOR WORK DONE IN ACCOUNT OPENING DEPARTMENT: Issuance of cheque book Closing of an account Issuance of ATM Stop payment
PROCEDURE OF ACCOUNT OPENING AT UBL:
An account can be opened as: An individual account Joint account Proprietorship account Limited company account
Documents in case of limited company accounts: Photocopy of national identity card of each director Application form Copy of companys memorandum and articles of association List of directors Copy of board resolution Certificate of incorporation Certificate to commence business
Documents in case of club, society, trust: Application form Copy of rules Certificate of resolution Signature cards 20
ACCOUNT OPENING FORM: (AOF)

Account Opening Form is the most important documentation when a customer walks in for commercial banking and wants to develop a relationship with us. In AOF, all the needed information should be completely examine before the customer walks back. MY TASKS & ACTIVITIES: I worked in account opening department during my internship program. For opening account for customer, it is important to KNOW YOUR CUSTOMER (KYC) FIRST. Whether our customer is salaried person, student, House wife or Businessman etc. Account opening form consists of following particulars which I also go through during my internship. I assigned the work by bank team to open account of customers. I kept in mind all the method and procedure and go through the whole work. First of all understand about customer, whether customer is single or joint. Illiterate customers should better option for joint account for their own security. Title of account is entered by which it will be called off. Then personal information comes, here Applicants name, Fathers or husbands name, gender, marital status, Date of birth, nationality, country of residence and identification source and its number should be enter. Make sure the source of identification is not expired. MY task was to get information about customer, his standard of living and ways of income. At the end of the process, a letter of thanks is also delivered to valuable customers in order to provide first class service. I tried my best to complete my activities and tasks relating account opening. I opened number of accounts and that was memorable experience for me.
DEPOSIT DEPARTMENT: (2 WEEKS) & MY TASKS/ACTIVITIES: Banks primary function is to take deposits from customers, increase credit and then lend the finance to other customers at higher rate of interests. In this way 20
banks create credit and facilitate the customers. Banks create credit in different ways. There are number of deposit accounts by those banks can create credit. In UBL Tahlianwala branch following types of accounts are opened, I also take deposits from customers in different ways, those are given in detail: UBL Tahlianwala Branch accepts deposits under the following types of accounts. : Current Deposits PLS Saving account Terms Deposits CURRENT DEPOSITS: In UBL Tahlianwala branch Current accounts are opened. These are nonprofitable demand accounts. The account can be opened with least amount of rupees 1000/-. These accounts are usually maintained for business purpose. For our regular customers, we offer the ultimate option, UBL Business Partner (Current Account). With unlimited deposits and withdrawals, we offer you convenience of UBL net banking, UBL Wallet, UBL Orion and other exciting consumer products. It is assigned to me to check and verify all the documents of cutomers.My task in deposit department were to get all basic information from customers. And then make record of all that. I took following information in order to make deposits from customers. Customers Residence Information Customer Income Customers Business information Customers Demographics (Family system)
PLS SAVING ACCOUNT: At UBL, we offer you the most beneficial and secured financial investment and saving options. You can choose from the following list of accounts anything that serves your needs best. These accounts were intended with the aim of encouraging saving among people. 20
I assigned the work to verify the record provided by customers. I observed all the works and activities and then explore them with my skills. I got all these data and then maintain in computer systems accordingly How long the customer is doing business? How long you know Him? How is the Business going? Is he sole proprietor or doing biz on partnership? TERM DEPOSITS: UBL also take fixed deposits and opens term deposit accounts. Term deposits are also called fixed deposits. These can be withdrawn after a specified period of time. Interest is paid to the depositor on all fixed or term deposits. The rate of return varies with the duration for which the amount is kept with bank There are two types of fixed deposits. Certificate of Deposit:
3 month to 10 years duration. Nature of certificate of Deposit is fixed and Profit is calculated on daily basis. Projected rate is declared by HO on monthly basis. NTDRs Notice Term Deposit Receipt (Local currency): These are term deposit with particular features that these can be withdrawn any time but after giving a prearranged and pre agreed untimely notice. I been also assigned a very interesting task Called Telephonic Verification In this task I called the applicants on their provided number and verify the following details.
Mother Name Number of Years in Business Ownership of Business Monthly / Yearly Income
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REMMITANCE DEPARTMENT: (2 WEEKS) MY ACTIVITIES & TASKS In UBL Tahlianwala branch Number of Remittance facilities are provided in order to improve banks services. In Remittances section of this branch there are following remittances are done, Demand Draft Pay Order Mail Transfer Telegraphic Transfer
DEMAND DRAFT: I learn about Demand draft. Usually Demand Draft is a negotiable instrument that is issued by the bank branch, drawn on another branch of the same bank. Simply it is called, D.D. During my learning experience, I learn that there is whole process for drawing D.D. Purchaser has to fill the forms and assigned by applicant. There are three elements that should be maintained in form which is Payee name, place of payment and amount of Demand Draft. 100 rupees commission and 16% excise duty is charged for drawing demand draft by bank branch. It is always prepare in three copies.
UNI REMOTE: Ubl also provide the remittance facility of Uni remote. As per my learnings, this unique system is specially designed to done different activities and transactions between any two UBL branches. This procedure is done with the
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assurance that the valuable information must be secured here. Now a days there are more than 73 online hubs running Uni remote in all over the country. Following are facilities presented by Ubl Uni remote facility: Account Statement Transferring Of valuable funds Encashment of cheques Stop payment Uni remote charges are Rs 2000 for cash withdrawal and1000 Rs for deposit of cash. TELEGRAPHIC TRANSFER: This is the trouble-free kind of Ubl remittances. All the procedure is about to fill the forms and then submit it to the required bank. That bank receives the form and then makes the payment to the concerned people. Telegraphic transfer is very advantageous in many senses. First of all messages are delivered to the receiving bank on the despatch day, Safety of information is assured and way is much reliable. Simplicity exists in all operations with great efficiency and security factors I experienced it the most easily and trouble free remittance form. Task assigned to me were about to fill the forms and get signed by the customer, verify it and then forward to concerned department.
OPERATIONS DEPARTMENT: (2 WEEKS) Along with MY ACTIVITTIES In UBL Tahlianwala branch I worked in operations department. That was very good and beneficial experiences for me. At that time I learn a lot in this department. Operational department of the branch is the main and almost head
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of the department. All functional activities are done here .some of operational activities work in branch UBL and assigned to me as well are given in following words: Customer Services COC (Cash over counter payment) and Western Union payment facility Issuing, Delivering and activating Cheque books CUSTOMER SERVICES: At UBL Tahlianwala branch customer services are very excellent, we are providing first class customer services and facilitate with all conveniences. I also worked in customers services department. That was most enjoyable time and learning time for me. I was representing UBL at that time. I provide information relating UBL branch and its services. COC (CASH OVER COUNTER) & WESTREN UNION: In operational department, there are COC and western union services. I also make payment to its customers by COC and western Union. Some features of COC are given below: record Amount receive by name of receiver Match and verify the unique transaction number Match and verify all detail Accept transaction in system Print the transaction Signed by receiver Keep the photo copy of CNIC as evidence in bank
ISSUING, DELIVERING AND ACTIVATING CHEQUE BOOKS:
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Task assigned to me is to order cheque books and activate those from computers. Then after receiving issuing to customers For issuing cheque books and ordering, I follow following steps: required for process. issuing order slip. about banking system. From system, activate the cheque book. Verify existing customer A code is received; I saved the code on cheque book Branch code is Along with A/c number of customer is
I learned a lot from all these departments and gain knowledge and information
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DEPARTMENT HIERARCHY
HR HEAD
HR CONSUMER HEAD
HR HR COMMERCIAL COMMERCIAL HEAD HEAD
SENIOR SENIOR HR HR EXECUTIVE EXECUTIVE Recruitment Recruitment & & Selection Selection
SENIOR SENIOR HR HR EXECUTIVE EXECUTIVE Compensation Compensation & & Benefits Benefits
HR HR Manager Manager (Interview (Interview & & Selection) Selection)
HR HR Manager Manager Document Document ation ation
HR HR manager manager Training Training & & development development
Hr Hr manager manager performanc performanc e e Appraisal Appraisal
HR Officer
HR Officer
HR officer
HR officer
NUMBER OF EMOLPYEES IN HR DEPARTMENT: Bank hires 1881 staff members in past, out of which 837 were permanent and 1044 were on contractual basis.
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HR department is indispensable for any bank or organization. No one can deny the importance of man power in any place. It is very important in all organizations but this department is very sensitive department in banks specially. It is included in human resource functions of Ubl to provide outclass leadership to its employees. HR functions include Professional development functions for all Nationwide employees training are ensured. HR Functions consists of the process of hiring, retaining and Provide individual employees with direction on the company at the
employees.
evaluating the employees of Ubl. time of joining. UBL employees data record is also maintained and take to account..
HUMAN RESOURCE PLANNING AND FORECASTING: HRP Process: In UBL human resources department is working with effectiveness and with great efficiency. HR planning is a process, which look forward to and maps out the consequences of united bank banking strategy on an overall human resource management. This is reflected in planning of skill and competence needs as well as total headcounts.UBL still needs to be able to forecast and plan for its future people requirements. There are seven major steps by which UBL mainly measure its HR department. Very first step is to define banking strategy, then outline the companys value chain activities. Third step is to highlight the goals and targets of the bank that it goes to achieve. Then work evaluates to achieve those goals and targets. After this UBL devise its HR devise its policies and at the end HR evaluates the measurement system.
FORECASTING HR REQUIRMENTS:
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Forecasting is the process of predicting changing conditions and future events that may significantly affect the business of an organization
Forecasting is important to both planning and decision making. Forecasting is used in a variety of areas such as: production planning, budgeting The forecasting activities in HR include: Forecasting activities include forecasting demand and forecasting supplies both. In forecasting demand activities there are certain considerations and techniques of forecasting. Where as in forecasting supplies, techniques and external considerations are taken. These include management philosophy, management estimates, labour mobility, staffing labours, full time, part time recruitments, Layoffs and terminations etc. Ubl policy designs and strategic plans are also forecasting activities. METHODS TO FORECAST HR NEEDS: Judgemental Forecasting Technological Forecasting Delphi methods Linear programming Quantitative forecasting Qualitative forecasting EMPLOYEES RECUITMENT & SELECTION: When UBL determined future employees then bank uses the technique called Ratio analysis technique. Ratio analysis technique is the process for determining future staff needs by using ratios between two volumes i.e. sales volume and profit volume etc.
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There are two types of resources for selecting candidates in UBL those are given bellow: INTERNAL SOURCES EXTERNAL SOURCES INTERNAL SOURCES: Internal sources are basically about to promote the inside employees to their higher designation. In UBL HR forecasting method, supply of inside candidates use qualification inventories , so in case of replacing the supervisor or employees of a department a below educated person then the current employees will be selected as new and fresh employee. EXTERNAL SOURCES: External sources of selecting employees are to give opportunity to the outsiders, who are educated and have experience of related field. In UBL external sources used by UBL is succession planning in which UBL create the list of deserving candidates and then select the best candidates from the list who can perform job efficiently and effectively EMPLOYEE SELECTION PROCESS: At UBL during human resource management all the following steps involve in the selection of candidates: Application Forms Written tests Performance exams, Selection Interview Medical Check up
TRAINING & DEVELOPMENT:

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Training needs Assessments: Training refers to a planned effort by a company to facilitate the learning of job-related knowledge, skills, or behaviour by employees. Such training provides a standard of management learning throughout Standard Chartered. Ii also enables the employees to take all of the programs or study for individual modules according to their particular development needs. Following sources helps in training needs assessment: Customer Complains Observations Self assessments Interview with the managers Customers survey Employee Development: Training of employees in employee development refers to the methods used to give fresh employees. Development of employees includes management, organizational and career development which helps to enhance and explore employees skill and techniques. Training steps involves the following steps: Computerised training sources Workshops on leaderships Workshops on managing high performance Condensed training courses Training loans on managing loans, products and services On the job trainings and class room lectures
PERFORMANCE MANAGEMENT:
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Setting Performance standard and Expectations: The main goal of HRM in Ubl is to provide best customer services by banks performance. One of the most effective ways to built and expand the banks performance is to increase its productivity. Productivity: It can be better defined as the efficiency with the bank uses the labour, capital, material and energy products to produce its output. Performance Standard and expectations in Ubl sets by adopting following eight options: employee. workers. Performance standard are specific and measurable. Standard of performance are easily achievable Both the employee and supervisor are agreed on Standard of performance are understandable by all Performance standard are based on job but not on the
standard of performance. It should be time oriented. There must be space of revision and change in it. Standard of performance should be in written forms
How Performance Report are Written:

Performance reports are required during the projects of banking systems. Performance report includes major activities that occur during given period. Indicate project goals and elements that how should be achieved these. Indicate purpose of the performance report, including good and bad points. These reports are made by highly educated employees and then submitted to HR manager of Ubl. Performance reports are printed in special forms and formats that is filling up with certain special tools
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EMPLOYEE COMPENSATIONS & BENEFITS:

Types of compensations and benefits:

United bank limited provides benefits and compensation to its customers and employees in different forms. Benefits are the forms of value, other than the payment mode, that are provided to the employee in return for their devoted contribution to UBL. Benefits are in different forms; o o o o o o o o Salary & Allowances Medical insurances Life insurance Utility allowances Housing rents Provident fund Mobile phone reimbursement Dental insurance
Types of Compensations To employees:

There are following compensations provided to UBL employees under Human resource management. Bonus paid to employees Commission paid on filling up Targets Merit based programmes Advance salary
ORGANZIATIONAL CAREER MANAGEMENT:

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Employee Job Changes: UBL Human Resource management is concerned with the activities of employees who want to change their jobs while working in the organization. There they circulate employees from one job to another. For this purpose there are numerous job changing designations, those are discussed in detail: PROMOTION TRANSFER DEMOTION PROMOTION: Movement of employee in vertical direction involves following things: Greater responsibility Increase in employees salary Positions and ranks of employees Head authority In UBL promotions are on the basis of Seniority, In masters Graduate employees F.A employees promote Metric employees promote after 3 years after 5 years after 8 years after 10 years
TRANSFER: In UBL transfer of employees is done on certain basis. Transfer of employees is done from one branch to another branch or from one office to another office depending on certain rules. Transfer is done by top management of UBL without taking into account any type of losses.
20 DEMOTION:
If any employee shows poor performance by not fulfilling his duties up to the given task or standard, than demotion is done. Demotion is done on basis of certain figures: Employees performance is not satisfactory. Demotion is requested by the employee himself and then approved by the high authority. Position occupied by the employee is come to end. SEPRATIONS: Separation is motivated by disciplinary economic, business or personal reasons. Role of department is to find out the most easy and elegant way of conducting separation. This method should be in the way that minimizes the harm to banks and individuals. TERMINATION: Employees can be terminated in the different ways in Ubl. Policies of employees are governed by the terms of his contract. There are some reasons for terminating an employee. Employee inability to work Dismissal of employees Resignation by employees himself RESIGNATION: Resignation of employees in UBL HR sector is totally voluntary. He can resign by simply providing a short notice of resignation to bank. It includes six elements in the process: Employee hands in Resignation Employment agreement form checking Respond to resignation request Final pay calculation Conduct exit interview Collect Company property
RETIREMENT:
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Retirement in Ubl is done in different ways, depending upon the situation. In usual conditions employee will be retired at the age of 60 in UBL. An employee may be retired at his own option after completing 25 years of his continuous service in Ubl. In case any employee became unfit for job then he can be retired by the competent authority. LABOR MANAGMENT RELATIONS: A 1947 federal law designed to protect employers, employees, and the public. It governs union activities and provides an arbitration mechanism for strikes that cause national emergencies. Labour management relations the rules and policies which organize employment. In UBL, Labour management system is vital to establish a realistic and positive philosophy and to analyze thoroughly its agreement with measurement as precise as possible of its costs whether actual or potential. Certain labour management relations Study of labour management
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I observed UBL Tahlianwala branch Jhelum and had good work experience there. I tried to get all terms, policies and strategies of UBL. United bank is First class bank in modern era providing good services. Following are certain pros and corns of UBL, when i critically analyse the bank myself I come to following points: PROS & CORNS: customers. of utility bills employees. Work load is too much on current employees. Uneven distribution of work and burden on bankers. Job changing, Downsizing of branches and demotion etc. Sometimes cheques misplaces due to negligence of Customers face difficulty while come for submission Needs of more employees, as the customers rush increases on daily basis and staff is not enough. Account opening forms are not in such a language and Counter staff are not as much they should be. Helpline staff is not much efficient. There is not any proper sitting arrangement for
format that a lay man can easily understand that.
employees, so customers face inconvenience. All the terms & conditions on Notice deposit and on Salaries of employees should be increased. Verification of all data takes too much time so UBL should hire experienced and much talented
Certificate of deposit should be very clear to customers
customers feel inconvenience.
of employee are also certain facts now a days going on.
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SWOT Analysis is very essential for providing a good framework for analysis of an organization. It is very common and understandable approach to make rough assessments of internal and external factors of organization. SWOT analysis of UBL consists of following Four Steps: STRENGTHS WEAKNESS OPPORTUNITIES THREAT
STRENGTHS OF UBL: Strengths are the positive qualities of UBL from other banks. 2nd largest privatized bank of Pakistan and 3rd largest bank of Pakistan in terms of deposits. Strong financial position and having good reserves Highly professional and trained employee Banks emphasis on consumer banking Well spread branch work Effective salaries of workers are paid. Goals and achievements are prescribed Experience of operations in all fields. Stunning image and reputation of the bank in front of customers. Customer enjoys the services at the housing localities. Largest number of Corporate deals by any bank in Pakistan which distinguishes UBL from other banks. Strengths are its positive good points for those UBL is different
WEAKNESSES OF UBL: Weaknesses are internal drawbacks and faults in any organization or bank that should be improved accordingly.
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Major weaknesses in the UBL are the lack of internal control and Lack of communication among employees and employers. Some of the internal weaknesses of UBL are given in following lines: Difficulties in Recovery of Credit Promotions generally on seniority basis is considered
as weakness according to my opinion, because deserving young employees wait and wait for their chance and promotions are made mostly on seniority basis, that is not fair and in fact a weakness of system. Uneven distribution of work Less efficient computer system & I.T systems. Slow product Development Process. Ubl is step behind in using latest technology as Generally fewer right men for right job Favouritism in calling potential candidates Administrative expenses are very high
compared to other banks.
OPPORTUNITIES TO UBL: Opportunities are External factors of bank. What is the chance to explore its network, and when the opportunities are opening for extension, are the
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questions in this section. There are number of opportunities for UBL in current era. Call services should be improved to extend their network.this can be the recommendation Proper orientation of employees can be better and that UBL can improve and extend its foreign operations. Need and potential of leasing in Pakistan New technology and modern business can introduce to
will help in bank management
the UBL that can enhance their works and skills.
THREATS TO UBL: Threats are external factors of UBL, and some threats to Ubl are given bellow: A large number of foreign banks are opening now days Politics changing day by day Very high operating cost Impact of Terrorism on countrys image. Unencourging audit system Uncertain economic conditions.
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At the end, Summing up my internship report, i wanted to add that UBL is one of the Top class banks in Pakistan. UBL has its branches and wide network in fact every City of Pakistan. In all rural areas too, UBL has its network so that banking can be in access of all general public. United bank is one of the banks who have largest paid up capital. Its management, Customer services and securities are awesome as compared to other banking sectors. At the end of i would like to say that my internship in UBL has opened new doors of information to me. My experience has strengthens my career plans and this experience will surly help me in my professional career. Summing up My internship report regarding my experience and knowledge in UBL, it is concluded that: performance. Ubl has high solvency Position It has Least Excess idol cash United bank limited is in excellent liquidity position Along with this, profit margins are excellent Majority of investors shows confidence in its future
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You cannot change your destination overnight, But You can change Your direction overnight (JIM ROHN, 1997) Recommendations are considered very important for describing nay banking or business whole sector. I analyse all the previous wording and then come to the certain points where suggestions should be needed. development courses. Management in some branches are not too good, in I suggest that UBL should introduce some new
case of bed debts or sick loans management should inform head departments about it. Sometimes it could not be done. So management should be best in this regard. by top management. I suggest that UBL should take proper care about Political interference in the bank should be prevented
documentations and financial presentations.mnt should be changed on basis of merits, so that new employees and managers can be hired. New techniques and development should be in access of a common customer. All customers should be valuable for UBL. Bank should introduced incentive plans for employees
on regular basis so that if employees may work whole heartedly for the welfare of their organization completely More Information should be given to public on Web. Appraisal system is needed to be better.
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While making this report I got some information from following sources and references: SOURCES: www.ubl.pk www.ublonline.com www.google.com www.wikipedia.com UBL annual report 2010 UBL media centre Different websites of other banking sectors Organizational development Human resource development REFFERENCES: Mr Raja Sabir (Branch Manager) Mr. Asjid Shah Kiyani (Operational department) Mr. Sadaqat (Cashier) Miss. Sobia anjum (Manager Mohammadi chok Ubl branch Jhelum)
All the broachers are attached that I used in my internship report for describing products, services and working of banking sector. All material is attached in report.
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UBL Final Project Report

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Virtual University of Pakistan

Evaluation Sheet for Internship Report Spring 2010

Total marks Pass Eligible

Name of Student Students ID:

Evaluation Date: September 17, 2010

VIRTUAL UNIVERSITY OF PAKISTAN

UNITED BANK LIMITED TAHLIANWALA BRANCH JHELUM

NAME ID SESSION SUBMISSION DATE UNIVERSITY NAME

HINA AKRAM MC080401620 2008-2010 3 sep 2010 VIRTUAL UNIVERSITY OF PAKISTAN

In the name of ALLAH, The Most merciful, The Most Generous

1. Brief Introduction of Organization: What is bank Banking System in Pakistan

8. Critical Analysis 9. SWOT analysis Strengths Weaknesses

1. Brief introduction of Organizations Business sector:

According to G.W Gilbert:

What does BANK mean?

Banking system in Pakistan:

By Shujat Ali Baig Jan 17, 2000

Introduction To United bank Limited:

1. His Highness Sheikh Nahayan mabarak Al Nahayan

2. Sir Mohammad Anwar Pervez , OBE, HPK

ACTING CHEIF FINANCIAL OFFICER:

AUDITORS: 1. M/s Ernst & Young Ford Rhodes Sidat Hyder

2. M/s BDO Ebrahim & Co.

Province wise Region Allocation:

Domestic Network of Jhelum Region:

137,734,578 503,831,672 362,079,596 14,392,181 9,487,952 8.56

A. UBL business Partner: Current account:

B. Rupee transactional Account: PLS saving account:

Share of profit is credited on half-yearly basis Profit is calculated on monthly balance

D. UBL basic Banking Account(BBA):

UBL Rupee special Notice Deposit Receipts (SNDR):

Profit determined on basis of fixed balance in account.

F. UBL PLS Unisaver Account:

G. UBL profit-Rupee regular Term Deposit Receipts: (TDRs)

H. Certificate of Deposit: (COD) Monthly Profit:

I. UBL profit-Certificate of Deposit (COD) Bullet Maturity:

J. UBL treasury Term Investment Product (UTTIP):

K. UBL E-transaction Account:

L. UBL Foreign Currency Term Deposits:

M. UBL First minor Saving Account:

N. UBL Business Partner PLUS:

A. Wallet VISA Atm/Debit card:

B. UBL Credit Card: Chip Credit Card:

Buy TODAY, pay later:

C. UBL WIZ, Pakistans first prepaid Visa Debit Card:

UBL WIZ, Atm Card:

A. UBL Business Line, Business Financing Loans:

B. UBL Address; Home Loan Facility:

C. UBL CASHLINE; Running Finance Facility:

D. UBL DRIVE; Auto loan:

E. UBL AGRICULTURAL loan:

F. UBL small business loans: SME

B. UBL signature priority banking:

D. UBL better life-bancassurance:

VIRTUAL UNIVERSITY OF PAKISTAN

H. Hajj and Umrah Service:

UBL Net banking:

L. Charity & Donations:

A. UBL tezraftaar B. UBL tezraftaar cash

B. UBL Tezraftaar cash:

ORGANIZATIONAL HIREARCHY CHART:

LEGAL/CO LEGAL/CO MPANY MPANY SCERETAR SCERETAR Y Y

AUDIT AUDIT & & INSPECTI INSPECTI ON ON