REPORT ON HOTEL SERVICES

DEPARTMENT OF ARCHITECTURE AND PLANNING, MANIT, BHOPAL.

SUBMITTED BY:SAURABH PATIL 101110040, B.ARCH, VII SEM DESIGN MANIT

Concierge Services
Tourist Information Provided Tickets Booked (Magical Mystery Tour & Beatles Story etc.) Valet Parking Guest Luggage Storage Transportation Dining Theater Spa Personal Requests Spa and fitness center Complimentary house car service Onsite catering In-room dining Breakfast
o Full English & Continental Breakfast A La Carte Menu Seasonal Special Menu A La Carte Menu Seasonal Special Menu

Dining & Drinking Options

Lunch
o o

Dinner
o o

Lounge & Bar - Open to Public

Morning Coffee and Home Made Pastries Light snacks and selection of hot dishes Afternoon Tea Teas, Coffees, Beers, Wines, Spirits and Cocktails Special Seasonal Menu - Sun & Mon only Cocktails, Beers, Wines, Spirits, Tea & Coffee

Functions
Function Rooms Available

Dedicated Events Co-ordinator Maximum Capacity Dinner x 120 Maximum Capacity Dinner Dance x 100 Conferences Product Launches Weddings including Civil Ceremonies Training Courses Networking Events Parties (Engagement, Birthday, Anniversary & Retirement etc.) Fashion Shows

Events Catered For:

In Room Facilities.
Luxury Room:-

Hypnos Beds Hypoallergenic Bedding Available Iron & Ironing Board Hair Dryer Complimentary Bottle of Water Complementary Wi-Fi Complementary Ethernet Connection Internet Interactive Flat screen TV with Satellite Channels, Movies, Music & Web Browser Monsoon Shower over Bath or in Shower Cubicle Tea & Coffee making facilities Laptop Safes Toiletries Individually controlled Air-conditioning Direct Dial Telephone Work Desk Balconies (Available in a selection of rooms for Rs.<---->) Armchair As per Luxury Rooms 2 Luxury Arms Chairs Waffle Robes Slippers 2nd Work Desk Walk in Wardrobes (In Some Rooms) Larger in Size Bath & Free Standing Shower As per Deluxe Rooms Special Features (Different in Both Suites) Separate Bedroom & Lounge Area Balcony Fresh Flowers A Bottle of Chilled Champagne in Room on Arrival Fully Stocked Minibar

Deluxe Rooms:-

Suites:-

Payment Options
American Express MasterCard Maestro Visa Account to Company on completion of Credit Check

Public Area Facilities

Complimentary Wi-Fi Air-Conditioning Gift Shop / Gallery 24hr Reception 24-hour laundry and dry cleaning services 24-hour room service and housekeeping service Pet-friendly accommodations 2 Elevators Ideal Midtown location

ACCOUNTING
Accounting department is responsible for coordinating the final statement of charges associated with meetings. Credit department requests that all complimentary room nights that are earned be applied to individual guests names.

AMENITIES AND ROOM DELIVERIES

Non-perishable items provided by organizations that need to be delivered to guestrooms are subject to bellman gratuities.

PEOPLE WITH DISABILITIES

Accessible rooms for the disabled that feature two double beds, wheelchair accessible doors, safety door chains, view holes, accessible closet shelf and clothing rod. Bathrooms feature wide doors, wheelchair accessible sinks, bars near the commode and tub, hand-held shower fixtures and non-grip sink faucet handles. KNOCK LIGHT (12) attaches to the inside of the guest room door and flashes when the door is knocked upon. ALARM CLOCK (4) features large numbers and attachable pillow shaker. SONIC ALERT (6) telephone indicator alerts to incoming phone calls by flashing a light signal using a lamp. STROBE ALARM (7) portable audible and visual smoke detector. ALERT PLUS (4) multi-function device for the hearing impaired; a built-in microphone detects telephone, alarm and smoke alarm activation. Includes an adjustable frequency buzzer, strobe light and bed shaker. TELECAPTION - (caption decoder, available in all guest rooms) allows hearing impaired to read the dialogue, narration and/or sound effects of a television program. TDD 2700 (14) allows telephone communication between hearing impaired individuals and their calling community. BRAILLE MENUS (2 of each outlet)

BABYSITTING SERVICES BELL SERVICES

Bell services department is responsible for the movement of your luggage and the delivery of all nonfood and beverage room amenities.

BUSINESS CENTER
The following services are featured: COPIES: Regular copies............................ Rs.--- ea. Two sided copies........................ Rs.--- ea.. Authorization.......................... Rs.--- ea. FAXES: Domestic Rs.--- first minute Rs.--- each additional minute International Rs.--- first minute Rs.--- each additional minute Metro Area Rs.--- Flat Rate COMPUTER: Authorization.. Rs.--- ea. Minimum Charge Rs.--- ea. Printed black/white page. Rs.--- ea. Printed color page... Rs.--- ea. Internet per minute.. Rs.--The Business Center is Self-Service

BUSINESS PLAN
This plan caters to a wide range of business needs and ensures the most productive use of the executives time. These rooms are specially equipped with a personal work station, coffee maker, computer phone hook-up and no access charges for local, 800 numbers, or operator assisted calls.

CASH DEPOSITS CHECK CASHING

The Front Desk will cash personal checks for guests staying in hotel. The check cannot be a temporary one and must have the guests name imprinted on the check. Guests must also show the Front Desk a valid form of identification.

CHECK IN/CHECK OUT COAT CHECK

Coat check services may be arranged for meetings, conventions or social events.

CONCIERGE SERVICES
Concierge staff is at your service daily. Assistance for dinner or airline reservations. They can also assist in planning activities around the area, arranging baby-sitting services, along with other services.

CREDIT CARDS
The following credit cards are accepted for your convenience: American Express Diners Club Discover JCB MasterCard Visa

CURRENCY EXCHANGE
Foreign currency exchange may be accommodated at the Hotels front desk.

DANCE FLOOR
Portable dance floor available for social events. Dance floor pieces are available in 3x3 interlocking sections, Arrangements for dance floors should be made through Catering/Convention Services Manager.

ELECTRICAL
Capabilities for meeting rooms and ballrooms: Regency Ballroom: 200 and 100 AMP, 208 volt 3-phase, 208 volt single phase and 120 volt spyder box (multiple individual circuits) capability. Pershing Hall: Empire A: B: C: Chouteau A: 120 volt, 208 volt single phase and 208 volt 3-phase 1 Spyder box None (wall outlets only) 1 Spyder box None (wall outlet only)

B: Van Horn A: B: C: Benton A: B: Fremont: Northrup:

1 Spyder box None (wall outlets only) None (wall outlets only) 1 Spyder box 1 Spyder box None (wall outlets only) 1 Spyder box 1 Spyder box

Executive Boardroom: None (wall outlets only)

ENGINEERING SERVICES EXHIBIT HALLS FAX MACHINES FIRE CODES

Should be considered when planning and coordinating space, decorations, etc. in the Ballroom, Pershing Hall and meeting rooms.

GIFT SHOP
Their supplies include souvenirs, post cards, magazines, books, soda, snacks, health and beauty supplies, socks, pantyhose, and underwear.

HEALTH CLUB
The 24-hour Health Club.

HOUSEKEEPING
The following items are available upon request from housekeeping on a first come basis: Rollaway beds Humidifiers Emergency toiletry kits Mouthwash Foam pillows Heating pads Cribs Coffeepots Extra linen/blankets Microwave

Turndown service is available upon request.

LAUNDRY/VALET LOCKS
Electronic locking system on all guestroom doors. This locking system requires the use of a credit card type key. The lock is re-coded each time a guest checks out.

POOL POSTAL SERVICE REGENCY CLUB

Offers VIP accommodations for those who desire a higher level of service and an extra level of privacy. There is a concierge for these floors and a hospitality suite serving continental breakfast, snacks, hot and cold hors doeuvres, complimentary fax service and newspapers. Beer, wine and cocktails are available for a nominal charge. Additionally, Regency Club guests receive complimentary local, 800 and operator assisted calls.

RESTAURANTS/LOUNGES ROOM DELIVERIES TAXI CABS TELEPHONE/FAX MACHINES VOICE MAIL