GETTING STARTED

OnStar

with

OnStar Owners Guide

Emergency

Security

Navigation

Connections

Diagnostics

Welcome to OnStar!
Safe. Secure. Simple.

Welcome to OnStar and congratulations on the purchase of your new vehicle! This vehicle is equipped with a comprehensive in-vehicle safety, security, diagnostics and communications system. This Owners Guide will assist you in becoming familiar with all the functions and services of the OnStar system. For additional information, push the button to talk to an Advisor or visit us at onstar.com.

Use the following steps to get the most from the OnStar service:
 Push the button for a welcome call with one of our specially trained Advisors. OnStar Advisors are available to help you 24 hours a day, 7 days a week. Never hesitate to push the button to talk to an Advisor.  Enroll in the OnStar Vehicle Diagnostics monthly email program to help ensure your vehicles key systems are running at peak performance.

P  rovide your in-case-of-emergency (ICE) information, so we can quickly contact someone if you, or emergency responders, request it.

P  lace the stickers from the OnStar Glove Box Kit onto your vehicles windows. If you lock your keys in your vehicle, the OnStar number will be right there in front of you, so you will not have to search for it.

Table of Contents
OnStar Getting Started.............................................................................................................. 2 OnStar Buttons............................................................................................................. 3 Emergency Automatic Crash Response........................................................................................... 4 Crisis Assist................................................................................................................... 5 First Assist.................................................................................................................... 5 Being a Good Samaritan................................................................................................ 5 AMBER Alert................................................................................................................. 5 Security Stolen Vehicle Assistance.............................................................................................. 6 Remote Ignition Block................................................................................................... 6 Stolen Vehicle Slowdown............................................................................................... 6 Roadside Assistance..................................................................................................... 6 Remote Door Unlock..................................................................................................... 7 Remote Horn and Lights............................................................................................... 7 OnStar Subscriber Window Stickers............................................................................... 7 Navigation Getting Your Route........................................................................................................ 8 OnStar eNav.................................................................................................................. 9 OnStar Destination Download........................................................................................ 9 Turn-by-Turn Navigation Voice Commands............................................................. 10-11 Radio Displays (if equipped)................................................................................... 12-13 Connections How to Make and Store Calls....................................................................................... 14 How to Get Your Vehicles Number.............................................................................. 15 Hands-Free Calling Voice Commands.......................................................................16 Advisor Record Feature............................................................................................... 16 How to Recall Recorded Information........................................................................... 16 Voice Recognition Tips................................................................................................ 17 How to Check and Buy Minutes.................................................................................. 17 Accessing Voice Mail.............................................................................................. 18-19 OnStar mobile app................................................................................................. 20-21 Diagnostics OnStar Vehicle Diagnostics Email................................................................................ 22 On-Demand Diagnostics.............................................................................................. 23 OnStar Savings How OnStar Can Help Pay for Itself........................................................................ 24-25 Additional Information............................................................................................... 26-29

Getting Started
OnStar System Status Light

The OnStar system status light is next to the OnStar buttons. The status light indicates that the OnStar system is working.

 Solid Green - the OnStar* system is ready.  Flashing Green - when you are on a call. Red - indicates a problem. Push the button or call 888.4.ONSTAR (1.888.466.7827) to speak to an OnStar Advisor.

OnStar Buttons

Hands-Free Calling Button

OnStar makes staying in touch on the road easy with hands-free, voice-activated calling thats built right into the vehicle. Push the Make a call, end a call and answer an incoming call. Give OnStar Hands-Free Calling voice commands. Give OnStar Turn-by-Turn Navigation voice commands. button to:

OnStar Blue Button

Push the button to be connected to a specially trained OnStar Advisor who can verify all of the account information and answer any questions about the system. Update in-case-of-emergency contact information. Get driving directions. Receive On-Demand Diagnostics; check the vehicles key operating systems. Receive Roadside Assistance.

Red Emergency Button

In an emergency, push the button to get a priority connection to a specially trained OnStar Emergency Advisor available 24/7.  Get help if you have an emergency.  Be a Good Samaritan or respond to an AMBER Alert.  Get Crisis Assist help and evacuation routes.

* OnStar services require vehicle electrical system (including battery), wireless service and GPS satellite signals to be available and operating for features to function properly. OnStar acts as a link to existing emergency service providers. Subscription Service Agreement required. Call 1.888.4.ONSTAR (1.888.466.7827) or visit onstar.com for OnStar Terms and Conditions, Privacy Statement and details and system limitations.

Emergency
Automatic Crash Response* Our built-in system can automatically connect to help in a crash even if you cant ask for it.

With Automatic Crash Response, you have the peace of mind knowing that you can get the help you need, even if you cant ask for it.  In the event of a crash, air bag sensors can automatically alert an OnStar Emergency Advisor who is immediately connected into your vehicle to see if you need help.  Even if you cant respond, the Advisor can request that emergency help be sent to your vehicles exact GPS location.  On most newer models, built-in crash sensors can also automatically alert OnStar even if your air bags dont deploy.  The Advisor can relay critical crash details, such as the type of crash, rollover status, whether air bags have been deployed, and severity of injury, to emergency responders, so they are better prepared to treat you at the scene. For more information on Automatic Crash Response, visit onstar.com

Note: Its a good idea to provide OnStar with your in-case-of-emergency (ICE) information such as license plate number, insurance information and an emergency contact person. In the event the vehicle is stolen, or there is a crash, this information will be readily available to help with the situation. Push the button or go online and update this information by accessing your account at onstar.com. Note: If the button was pushed by mistake, please stay on the line and tell the Advisor that there is not an emergency situation.

* OnStar acts as a link to existing emergency service providers. Visit onstar.com for vehicle availability, details and system limitations. 4

Emergency
Get a priority connection to a live Advisor 24/7.

In an emergency situation, push the button and the call will get priority connection to a specially-trained OnStar Emergency Advisor who can:  Call the correct 911 center based on the exact GPS vehicle location to get help fast.  Provide critical information about the vehicle and the nature of the situation to emergency personnel for more efficient help, which may make the difference in helping to save a life.  If necessary, get access to specialized resources such as the Poison Control Center.  Stay on the line until help arrives on the scene. Crisis Assist Crisis Assist is a service designed to provide a central point of contact, assistance and information during severe weather, natural disasters or other crisis events. In a crisis, simply push the button to talk to a specially trained Crisis Assist Advisor who can:  Direct emergency personnel to the exact location.  Provide you with evacuation routes.  Connect you with relatives to let them know youre safe.  Provide centralized assistance if you need food, water, medical help or a hospital. First Assist OnStar Advisors are trained to offer critical assistance in emergency situations including choking, breathing problems, and childbirth. The Advisor can also stay with you until help arrives. Being a Good Samaritan OnStar allows you to help others without having to leave your vehicle or interrupt your trip. If you witness some type of problem on the road, push the button to report it. OnStar will relay the information to the proper authorities or send emergency help to that location. AMBER Alert Many states have AMBER Alert systems that notify the public about missing or abducted children. If you want to report information related to an AMBER Alert, push the button. An OnStar Emergency Advisor can connect you to the proper authorities so you can help with the situation. Note: With Crisis Assist, you will get access to all OnStar services at no additional cost, regardless of subscription plan.
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Security
Theyre the things you hope will never happen. But were here to help if they do.

Stolen Vehicle Assistance*

Featuring Remote Ignition Block and Stolen Vehicle Slowdown capabilities

OnStar doesnt just help protect you, it helps protect the vehicle too. If the vehicle is stolen, call OnStar immediately at 1.888.4.ONSTAR (1.888.466.7827). A specially trained Advisor can conference you in with law enforcement, so that you can file a stolen vehicle report. The Advisor can use GPS technology to pinpoint the exact location of the stolen vehicle and provide it to the authorities. After the vehicle has been located, OnStar can further assist authorities on select 2009 model year and newer vehicles with these industry-leading stolen vehicle capabilities: Remote Ignition Block** OnStar sends a remote signal to prevent the stolen vehicle from being started. Stolen Vehicle Slowdown*** OnStar sends a remote signal to gradually slow down the stolen vehicle to an idle speed after law enforcement on the scene has confirmed that conditions are safe. These new capabilities contribute to a fast and safe recovery, minimize damage to the vehicle and protect the public from dangerous high-speed pursuits of stolen vehicles.

Roadside Assistance+
Flat tire? Out of gas? Dead battery? Need a tow?

If Roadside Assistance is needed, OnStar can help.

Just push the button to talk to an Advisor who can help direct a service provider to the exact location using GPS technology. Unlimited Roadside Assistance is included with the OnStar subscription.
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Remote Door Unlock++

If the keys are locked inside the vehicle, simply call OnStar at 1.888.4.ONSTAR (1.888.466.7827). After proper account verification, the Advisor can send a remote signal to the vehicle and unlock the doors within minutes.

Remote Horn and Lights+++

With Remote Horn and Lights, the Advisor can send a remote signal to the vehicle to sound the horn and/ or flash the lights. Call OnStar at 1.888.4.ONSTAR (1.888.466.7827) to request this service. Note: Not all vehicles can operate the horn and lights separately.

OnStar Subscriber Window Stickers

There are two small OnStar stickers in the OnStar Subscriber Information kit. Place them on the side windows, to warn potential thieves that your vehicle is protected by OnStar. If the keys are locked in the vehicle, the OnStar phone number will be right there for easy reference.

srekcitS ytiruceS ratSnO

PROTECTED BY

PROTECTED BY

1.888.4.ONSTAR
(1.888.466.7827)
d709 ratSnO .0102 rebotcO detnirP
* Success varies with conditions. ** Remote Ignition Block is available on select 2009 and newer GM vehicles. Visit onstar.com for details. *** Stolen Vehicle Slowdown is not available on all vehicles. Ability to locate stolen vehicles varies with conditions. Visit onstar.com to see a complete list of vehicles.
+ ++

1.888.
.tfeht tsniaga noitcetorp rof swodni

(1.88

Roadside service provided by Cross Country. Remote Door Unlock success varies with conditions. Services vary by model and model year. Capabilities vary by model and model year. Not available on certain models. Visit onstar.com for availability. 7

+++ 

Navigation

Turn-by-Turn Navigation*
OnStar Turn-by-Turn Navigation is built into your vehicle and is there to help for all the times youre not sure exactly where youre going.

 OnStar Turn-by-Turn Navigation aids in arriving at a destination quickly and simply.  Directions & Connections service plan has navigation included.  Safe & Sound service plan can be easily upgraded for a small monthly fee.  Vehicles without Turn-by-Turn Navigation will be given verbal directions by an OnStar Advisor that can be recorded see page 16 for instructions.

Getting Your Route 

 Push the button to connect to an OnStar Advisor.  Tell the Advisor the address or the name of the desired destination, or ask the Advisor to locate the destination of a business, like the nearest ATM or closest gas station.  Tell the Advisor if the desired route should avoid traveling on highways or toll roads. Three initial messages will be given, similar to: Directions are now being sent to your vehicle. Your destination is 10 miles away. Start out by going North on Main Street.  Follow directions provided by the OnStar system.
* Requires ABS and Directions & Connections plan. Not available in certain areas. Visit onstar.com for coverage map. Services vary by model and model year.

Automated Voice-Guided Directions

Directions will play through the speakers. Use the radio volume control to adjust the volume for Turn-by-Turn Navigation. Turn-by-Turn directions sound like this: In half a mile, turn right on Miller Road. In a quarter mile, turn right on Miller Road. Turn right on Miller Road. NOTE: A tone plays when it is time to turn on the suggested roads. If the route has turns that occur quickly, only one turn message may be given. OnStar eNav+ OnStar eNav allows eligible OnStar subscribers to send destinations from Google Maps and MapQuest to their Turn-by-Turn Navigation or screen-based navigation systems. 1. Search for destinations at maps.google.com or mapquest.com. 2.  Click Send and then Send to OnStar. NOTE: You will be required to provide your OnStar username or account number and ZIP code.

Get Your OnStar account number:

 Call 1.888.4.ONSTAR (1.888.466.7827) and ask for it.  Refer to the OnStar Vehicle Diagnostic email, or OnStar Membership wallet card. Push the button and ask for it.

Retrieving Destinations
1.  Push the button. When the system responds with OnStar ready and the talk-tone, say Virtual Advisor. 2.  Follow the voice prompts to retrieve your destination. 3.  Turn-by-Turn directions will automatically download to the vehicle.

OnStar Destination Download++ (for vehicles with screen-based navigation)

Push the button. Ask the Advisor to locate and send the destination to the navigation system.  After the Advisor disconnects the call, push the Go button on the navigation screen to begin driving directions.

+ Requires Directions & Connections plan. Not available in certain areas. Visit onstar.com for coverage map. ++ Requires Directions & Connections plan and compatible navigation system.

Navigation

Turn-by-Turn Navigation

Making a Wrong Turn or Making Stops During a Planned Route

An announcement like, You have left the planned route. Directions will resume automatically when you return to the route. Do you need updated directions? Please say YES or NO. Or, you can say CANCEL ROUTE will be given if the vehicle makes a wrong turn or stops during a planned route. Say No if the stop or change is temporary.  Say Yes if a turn has been missed. The system will then automatically calculate a new route. Say Cancel route if the directions are no longer needed.

Arriving at Your Destination

An announcement like Your destination is ahead, or 1234 Miller Road is on your right will be given and the directions will automatically end. Occasionally, the exact destination address will not be reached and the driving directions will continue when the vehicle leaves the destination. Push the button and say Cancel route to clear the stored route and end Turn-by-Turn Navigation.

Turn-by-Turn Navigation Commands

Voice commands can be used to obtain information about an active route. 1.  Push the button. This will activate voice recognition. 2.  When the system responds with OnStar ready and the talk-tone, say the desired voice command below. Voice Commands: To activate a voice command, push the button. When the system responds with OnStar ready and the talk-tone, say the voice command.  Cancel Route- to cancel the current route.  Repeat- to hear the last maneuver given.  Mute Directions- to mute and un-mute the directions.  Route Preview- to hear all the maneuvers. All maneuvers will play in sets of three.
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NOTE: If the system recognizes a missed turn or the vehicle deviates from the planned route, the message, You have left the planned route will play and the system will automatically unmute.

NOTE: If the announcement You have left the planned route. Do you need directions to get back on route? occurs and the response is No, the route will not be cancelled and the destination, will be saved to the system. To obtain a new route to the saved destination push the button and say, Update route. The system will automatically recalculate directions.

Continued from previous page

 Update Route- to recalculate directions.  Get My Destination- to find the distance to the destination and the next maneuver to be made.  Help- to play all voice commands. Push the button to stop the play of the voice commands.  English - Metric Setting- to change system from English to Metric measurements. Push the button to switch to Metric measurements. Note: Some vehicles need to be set using the vehicle Metric settings control; please see your vehicle owners manual for more information.  Store Route Destination to store current destination. The system will ask for a name tag to store a destination for later use. Up to 10 route destinations can be stored.  Plan Route- to obtain directions to a stored route. The system will ask for the assigned name tag for the stored route destination.  Route Destination Directory to hear all of the stored route destination name tags.  Delete Route Destination - to delete a specific stored route.  Delete All Name Tags - to delete every name tag stored, including Hands-Free Calling name tags.  Go Back to go back to the previous step.

Note: After every voice command, the system returns to the main voice menu by saying, OnStar ready and giving the talk-tone and waits for another command. To exit the system, say Goodbye.

How to Stop Individual Driving Maneuvers

To cancel play of the current maneuvers, push the maneuver will be cancelled, not the entire route. Note: Pushing the button. Only the current

button will disconnect a Hands-Free call.

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Navigation

Turn-by-Turn Navigation

Radio Displays (if equipped)

Once OnStar sends a route, voice-guided directions will begin to play and the radio will display each turn or driving maneuver. The radio will display three buttons that can be pushed.

RPT Repeats the last turn direction given.

PRVW

Previews the next few turns along the route and activates the Previous,  Next and Done buttons (see below). Displays the address and miles to destination. Dest 

When the Next button is pushed, the PREV button will illuminate. PREV  Pushing the PREV button will go back to the previous maneuver given. Gives the next maneuver after each push. Next  Ends the route preview and returns to the main menu. Done 

Note: Keep eyes on the road and attention on driving. Avoid using turn previews extensively.

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The system automatically detects if a maneuver is missed for the planned route. If this happens, the system will respond with the audio message You have left the planned route and the radio will briefly display the message Off route. When this occurs, three radio buttons will be available.

Automatically creates a new route. New directions will begin shortly. The Updt  system may be connected to an OnStar Advisor.

Shows the next few maneuvers required to make, one at a time. Prvw  Cancels route and ends Turn-by-Turn Navigation. Confirmation of this Cncl  choice is required. Push the yes/ no radio button when the Cancel route, yes or no command is heard. Note: To return to the Turn-by-Turn functions after another radio function has been selected, push the i button. When the GPS signals cannot be located for a route that is in progress, the following message may occur:

Sorry I am unable to determine your location at this time. Press the OnStar Hands-Free Calling button The navigation system will play the last turn instruction or maneuver given when the system went off route. Push the button and say Update route to update your route, or say Cancel route to cancel the current directions.

OnStar Turn-by-Turn Navigation Limitations

Always be alert and obey traffic and roadway laws and instructions, regardless of the guidance from the navigation system. The navigation system uses street map information that does not include all traffic restrictions or the latest road changes. It may suggest using a road that is closed for construction or a turn that is prohibited by signs at the intersection. Evaluate whether following the systems directions are safe and legal for the current conditions. If the instructions continue to direct to a closed road, or a road that cant be turned on, push the button and ask the Advisor to find an alternate route.

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Connections

Hands-Free Calling
OnStar offers Hands-Free Calling, a simple built-in service that allows you to make and receive calls from your vehicle. With the OnStar mobile app, you can control your vehicle from select smart phones.

How to Make and End Calls

1.  Push the button. When the system responds with OnStar ready and the talktone, sayDial then say the <numbers> or Call <numbers>. NOTE: Say the entire number, without pausing. 2. OnStar responds with OK, calling <numbers>, and dials the call. 3. Push the button to end the call. OnStar responds Call ended.

How to store a name tag for speed-dialing

1.  Push the button. When the system responds with OnStar ready and the talk-tone, say Store. 2.  When the system responds with Please say the phone number you would like to store, say the entire number, without pausing. 3.  When the system responds with Please say the name tag, choose a name tag, like My house. 4.  When the system responds with About to store <My house>. Does that sound OK? say, Yes (or No, to try again).

Tips:
 If there is a pause before the entire phone number is spoken, the system repeats the numbers and then plays the talk-tone. Continue saying the numbers from where the pause occurred.  To store phone numbers, say at least 7 digits. Always say 1 and the area code so calls connect. U  se multi-word or multi-syllable name tags, like My house. If the vehicle is sold, be sure to delete all the stored name tags. Push the button and give the Delete or Delete all command.

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* OnStar Hands-Free Calling requires a Hands-Free Calling-enabled vehicle, existing OnStar service contract and prepaid minutes. Not available in certain markets. Calls may be made to the U.S. and Canada only.

Continued from previous page

A  void using similar-sounding name tags (like Tim and Kim). D  o not store a name tag that starts with a number. S  toring numbers does not use up minutes.  Store up to 30 phone numbers.

How to place a call using a stored name tag

1.  Push the button. When the system responds with OnStar ready and the talk-tone, say Call <name tag> or Dial <name tag>. 2.  OnStar responds with OK, calling <name tag>. (Making a call uses up minutes.)

How to store the last number you dialed

1.  Push the button. When the system responds with OnStar ready and the talk-tone, say, Store last number. 2.  When the system responds with Please say the name tag, choose a name tag that is easy to remember, like Moms cell phone. 3.  The system repeats the tag and asks Yes or no? 4. Say, Yes to confirm, or No to start over. 5.  To place a call, push the button and say Call moms cell phone.

How to answer incoming calls

When a call is received, the radio will automatically mute and a ring-tone will be heard. Push the button to answer the call. Some vehicles are equipped with controls on the steering wheels. Calls can be made or answered using the button. Call volume can be controlled with the radio volume control. Some vehicles are equipped with caller ID. The number may be displayed on your driver information center or radio. If a number is stored the name tag will be played.

How to get the vehicles number

1.  Push the button. When the system responds with OnStar ready and the talk-tone, say, My number. 2.  OnStar responds with Your OnStar Hands-Free Calling number is <number>. NOTE: There is a place on the Hands-Free Calling Quick Reference Card where the number can be written.

Helpful tips for Hands-Free Calling

Speak as clearly as possible, and louder as necessary. Try speaking in a deeper, lower-pitched voice.  The system wont recognize words like hundred, thousand, or twenty. For example, the number 1.800.555.2030 is pronounced one-eight-zero-zero-five-five-five-two-zero-three-zero. Push the button and ask an Advisor for tips.  Say, Dial 911 and the system will dial 911. In an emergency, always use the button so that the GPS location is received by the OnStar Emergency Advisors.
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Connections

Hands-Free Calling
Hands-Free Calling voice commands

Available voice commands include:  Yes. No. OK. to respond to the systems request for a Yes, or No response. If the system has trouble recognizing Yes, the command OK can also be used.  My Number to hear the vehicles number.  Dial (or Dial Number) to dial numbers.  Call (or Call <name tag>) to speed-dial using stored name tags.  Store to store numbers for speed-dialing. Store Last Number to store the last dialed number.  Redial to dial the last called number.  Directory to play all the stored name tags.  Help (or OnStar Help) to hear a list of all commands.  Delete to delete a name tag. The system will ask for the name tag to be deleted.  Delete All Name Tags to delete every name tag stored, including Turn-by-Turn name tags.  Cancel to return to the OnStar ready prompt or exit Hands-Free Calling.  Go Back to go back to the previous step.  Minutes to determine minute status, number of minutes available or to add minutes.  Verify or Add to verify the number of minutes available or to add more minutes (purchase minutes automatically).  Goodbye to exit Hands-Free Calling.

Advisor Record Feature

Hands-Free Calling instructions, driving directions or information given during a call with an OnStar Advisor can be recorded and the stored information can be played back later.

How to record
1.  During an OnStar call, push the 2.  To stop recording, push the recording). button. The system will beep (starts recording). button again. The system will beep again (ends

How to recall recorded information

1.  Push the button. When the system responds with OnStar ready and the talktone, say Advisor playback. 2. The recorded information will play. 3. To pause the playback, push the button again. 4.  To continue, push the button and say, Advisor playback. OnStar will respond, Please say play or resume. 5.  Say Resume to continue playback from where the recorded information was 16 previously stopped. Say Play to start at the beginning.

Voice recognition tips

The system is affected by noises inside and outside the vehicle.  Whenever the talk-tone is heard, the system is waiting for the digits to be said or to be given a voice command.  Before pushing the button, ask passengers to be quiet while giving a command. Additional voices will confuse the voice recognition system.  Be sure that the windows are up and that the fan speed is on low.  Voice recognition works best from the drivers seat position. If passengers speak commands, they may not be recognized.  The Please wait a little longer before speaking response means a command was given before the system switched to listen mode. Pause for a second after the talk-tone.  The Pardon response means the system did not pick up enough digits of a phone number to place a call.  The Im sorry, I didnt catch that, theres too much background noise, response means that sounds in or around the vehicle are interfering with the voice recognition system.  Say Help if you need help. The system will say, What do you need help with?  Numbers must be said in sets of three or four. Saying a single digit or two digits will confuse the system.  Say Clear if a mistake is made when saying the numbers. The command clears out the last set of numbers spoken. Or push the button and start over.  Say zero or oh for 0.  Say pound key for the # key.  Say star key for the * key.

How to check your minutes

1.  Push the button. When the system responds with OnStar ready and the talk-tone, say Minutes. 2.  When the system responds with Please say verify or add, say Verify. 3.  OnStar responds with You have [#] minutes remaining that expire on [date]. 4.  When the system responds with OnStar ready and the talk-tone, say the desired voice command, or say Goodbye.

How to buy minutes

An OnStar Advisor can assist in the purchase of minutes. If minutes run out during a call, the call will automatically be terminated and an OnStar connection will be made so minutes can be replenished. 1.  Push the button. When the system responds with OnStar ready and the talk-tone, say Minutes. 2.  When the system responds with Verify or add, say Add. 3.  When the system responds with Connecting to OnStar Hands-Free Calling Center, a toll-free call will be connected to the OnStar Hands-Free Calling Center. 4. Follow directions to buy more minutes. NOTE: You can also buy minutes online at onstar.com.
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Connections

Hands-Free Calling

Steering wheel controls (if equipped)

 Press the button on the steering wheel or in the instrument panel to engage the OnStar system. When the system responds with Ready and the talk-tone, give any of the voice commands.

How to dial numbers for phone extensions and access voice mail systems (if equipped)

After calling an automated phone system, the steering wheel control function (if so equipped) can be used to dial phone extensions, dial numbers into voice mail systems and navigate through the PRESS 1, or PRESS 2 voice mail options. NOTE: To use this feature, follow the steps in Storing voice mailbox numbers and passwords together as a name tag on page 19.

For dialing extensions or numbers

1.  Push the button and use the Dial or Call <name tag> command. Once the call connects, push the button. 2.  When the system responds with Ready, say Dial. 3.  When the system responds with Say name or number to call say the numbers to be dialed. (Say Pound key for the # key, and star key for the * key.) The number will dial when nothing is being said. 4. I f another number or number function is needed, push the button again and say Dial, then say the number(s) that need to be dialed.

Using Digit Dial and Digit Store

Use the Digit Dial function when the voice mail system has difficulty recognizing your voice to dial numbers.

Heres how Digit Dial works

1.  Push the button. When the system responds with OnStar ready and talk-tone, say Digit dial. (For storing name tags, say Digit store.)
NOTE: Pause creates a 3-second delay between the mailbox numbers and the password numbers. Depending on the voice mail system, two or three pauses may be necessary to lengthen the delay between dialing the mailbox and the password numbers.

2.  When the system responds with Please say the first digit to dial (or store), say the first digit of the number to be dialed (or stored) and wait for it to be repeated back.

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3.  Continue one digit at a time until all the numbers are entered. Say Pound key for the # key, and Star key for the * key. Say Clear to erase a mistake. 4.  When finished with all the numbers, say, Dial (or Store). OnStar responds with OK, dialing (or storing), and the call is placed. (If storing the information, the system will ask for a name tag).

Storing voice mailbox numbers and passwords together as a name tag

1.  Push the button and when the system responds with OnStar ready and the talk-tone, say Digit store. 2. W  hen the system asks for the first digit of the mailbox number, say it and wait for the number to be repeated back. 3.  Repeat step 2 until every number of the mailbox has been entered, and then say, Pause. Next, say each number of the voice mail password. 4. S  ay Store after all the password numbers have been entered and repeated. 5. C  hoose a name tag, like Mailbox and password. 6. C  onfirm the name tag by responding, Yes.

Dialing into voice mail systems

1.  Push the button, say Call my voice mail, or the name tag previously stored. 2. W  hen connected to voice mail, push the button located on the steering wheel or in the instrument panel. 3. W  hen the system responds with Ready, say Send name tag. 4. W  hen the system responds with Please say the name tag, say Mailbox and password or name tag previously stored. All the digits will dial.

How to mute a call (if equipped)

1.  Place a call. After it connects, push the button. 2.  When the system responds with Ready, say Mute call. 3.  When the system responds with Call muted, the conversation in the vehicle cannot be heard. 4.  To unmute the call, push the button and say, Unmute call. The system responds, Resuming call.

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Connections
OnStar mobile app

OnStar mobile app*

Take charge of your vehicle with the OnStar mobile app. Remote start your vehicle (if equipped) or unlock your doors from anywhere you have cell phone service. Check your fuel level, tire pressure and oil life. And connect to an OnStar Advisor anytime, anywhere. If youve got an iPhone or AndroidTMbased mobile device, you can control your vehicle from your phone. To find out if your vehicle is compatible with the OnStar mobile app and for further detail about the OnStar mobile app visit www.onstar.com Download and Registration Process: 1. First, make sure the vehicle is an eligible model for this functionality (visit www.onstar.com for eligible vehicle detail) and that the OnStar subscription service is active 2. Create an OnStar Username and Password at OnStar.com a. Get ready with your OnStar account number and ZIP code (available from your OnStar confirmation email or by calling 1.888.4.ONSTAR) b. Visit OnStar.com c. Click on the My Account tab, then Renew/Manage Account d. Enter your OnStar account number and zip code e. Create your OnStar.com Username and Password (Note: The OnStar account has to be active at least 24 hours before a customer can create a Username and Password) f. Verify that your valid email address is entered under your Account Profile (your registration code will be sent to this address) g. Click on the Activate Mobile App bar (midway down on right side of screen in Log On box) h. Click on Enable Remote Commands radio button i. Click Save and log out of your OnStar account 3. Download the OnStar mobile app from your Android1 / iPhone2 / iPad2 / iPod Touch2 device app store a. Visit iTunes for iPhone apps or Google Marketplace for Android apps and download the app, -OR b. Click the OnStar icon from within the myChevrolet, myCadillac, myBuick or myGMC app (if youve previously loaded one of these) 4. Launch the app and login with your OnStar Username and Password, created at OnStar.com 5. Request a registration code for your device (you are automatically prompted to do this on first login)
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6. Retrieve your registration code from the email on file with OnStar and enter in the space provided 7. Click on Register My Device and begin enjoying your OnStar mobile app! Note: You will be prompted to enter your OnStar PIN number each time you send a remote command to your vehicle. Further detail for the OnStar mobile app may be found at www.onstar.com Further detail for the OnStar mobile app may be found at www.onstar.com

* Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. * Apple, the Apple logo, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the US and other countries.

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Vehicle Diagnostics
Your vehicle can give you peace of mind by performing regular checks for you and telling you what it needs.

Reply

Reply All

Forward

Follow Up

To: Sam Sample Cc: Sent: 03/08/2010 Subject: As requested, your OnStar Vehicle Diagnostics report
Privacy Statement

OnStar Vehicle Diagnostics* Email

OnStar Vehicle Diagnostics is a service that can automatically run a diagnostic check on key vehicle systems and then send a monthly report by email. Every month, a simple email report will be delivered, listing the status of the:  Engine and Transmission System  Emissions System  Air Bag System  StabiliTrak Stability Control System (if equipped)  Antilock Braking System (if equipped)  OnStar System  Remaining Oil Life and Mileage  Tire Pressure (if equipped)  Vehicle Maintenance Alerts

PLANS & SERVICES

MY ACCOUNT

RENEW SUBSCRIPTION

OnStar Vehicle Diagnostics from your 2010 GM Vehicle as of 03/08/2010

Dear Sam Sample, Welcome to OnStar Vehicle Diagnostics, a monthly email report on your vehicle's key operating systems. Check out our online experience to learn how to get the most out of your monthly email reports.

START EXPLORING
Log in to your account and ensure your emergency contact information is current.

VIN: 2CNDL7E256083927

No Issues Found

Action Suggested

Immediate Attention
NOTIFICATION INFORMATION OnStar Subscription
Account #: 123-4567-890 Safe & Sound Plan Expires 03/08/2011 Enroll in Continuous Coverage

DIAGNOSTIC INFORMATION
Engine and Transmission System

Emissions System

Air Bag System

Turn-by-Turn Navigation
Even when you only kind of know where youre going, be sure youll get there. Push your blue button and take advantage of your Turn-by-Turn Navigation. Watch how it works

StabiliTrak Stability Control System

Watch Video

Antilock Braking System Hands-Free Calling OnStar System MAINTENANCE INFORMATION Vehicle Maintenance Remaining Oil Life: 98% Mileage: 125
No required maintenance due at this time. Based on oil life and mileage readings, next required maintenance and 25,000 mile service estimated at 24,875 miles. How to reset your vehicles oil life indicator Calling #: 123-456-7890 Minutes Remaining: 25 Expiration: 05/08/2010 (or when OnStar subscription ends, whichever comes first) Make the most out of your Hands-Free Calling learn tips from our videos.

PURCHASE MINUTES

Account Profile
To get the most of your OnStar service, please complete your profile. Update Profile

Insurance Benefit

Tire Pressure: Normal

No issues found Recommended tire pressure Front: 30 psi, Rear: 30 psi

Your mileage indicates that you are eligible for a low mileage discount on your auto insurance.

EXPLORE OPTIONS

Left Front: 30 psi

Right Front: 30 psi

XM Satellite Radio
Radio ID #: 12345678 Trial period ends: 06/08/2010 Left Rear: 30 psi Right Rear: 30 psi Commercial-free music, sports, news, comedy how many channels have you checked out so far? See whats on XM.

RENEW XM

DEALER INFORMATION

Note: The report includes the vehicles Hands-Free Calling number, the amount and expiration date of Hands-Free Calling minutes remaining as well as the OnStar subscription expiration date.

Selling Dealer GM DEALER 1234 MAIN STREET, ANYTOWN, USA 12345 (555) 123-1234
Dealer Website Dealer Coupon Schedule Service

Enroll in Dealer Maintenance Notification so you wont have to worry about when to schedule service your dealer will contact you! ENROLL NOW

ADDITIONAL INFORMATION
Emergency Help Tips on Tire Maintenance OnStar Meets Facebook

Push the red button for an Emergency Advisor, who can send police, fire or medical help to your exact location. Learn More.

Review our Tire Maintenance Tips to learn how you can maximize tire performance and durability with simple steps, like tire rotation and air pressure monitoring.
EXPLORE DIAGNOSTICS

Stay connected and share your OnStar experience. Become a fan today.

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DOWNLOADABLE GUIDES

ONSTAR MAGAZINE

CUSTOMER SERVICE

MR01_Generic_Welcome_USE

On-Demand Diagnostics
If the Check Engine light comes on or if some other type of vehicle problem occurs, an OnStar Advisor can tell you if the problem requires immediate attention, or if its something simple that can wait. If its a serious problem, the Advisor can:  Contact Roadside Service or help find a dealership near your current location.  Give directions to get to the nearest dealership.  Call the dealership to schedule an appointment. No matter where or when a concern occurs with the vehicle, have the peace of mind knowing an OnStar Advisor, and thousands of dealers, are ready to help.

* Your vehicle must have the GM oil life system. Diagnostics not available on Chevy Aveo, Saab 9-3 and Saab 9-5 models. For details, call 1.888.4.ONSTAR (1.888.466.7827), push the OnStar button or visit onstar.com.

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OnStar Savings
OnStar can help lower the cost of operating your vehicle.

How OnStar Can Help Pay for Itself

Along with priceless peace of mind, OnStar can help you save money, too. In fact, OnStar can help pay for itself. OnStar can help you:
Take Advantage of Auto Insurance Discounts  Low Mileage Discounts+: Drive less than 15,000 miles per year? Pay less up to 54% off normal rates. By allowing OnStar to share your monthly mileage with GMAC Insurance, you can get deeper discounts based on your OnStar verified mileage.  Active OnStar Subscriber Discounts: OnStar helps you qualify for an anti-theft discount from select insurance companies because OnStar Stolen Vehicle Assistance uses advanced technologies, such as GPS location, to help find stolen vehicles.++ Insurers offer 5% to 10% off your entire premium, plus some offer additional discounts off the comprehensive portion of your premium as well as discounts off your home owners insurance. Participating insurance providers include Liberty Mutual, GMAC Insurance and High Point Auto Insurance. Increase Fuel Economy OnStar Vehicle Diagnostic emails make it easy to maintain optimal tire pressure* in all four tires, which can help fuel economy by up to 3% or 9 cents per gallon.** And because OnStar Vehicle Diagnostics also monitors your vehicles key operating systems, it can help you keep your engine properly tuned. When combined, these two simple steps can help your fuel economy by up to 7% or 20 cents per gallon.** Pay for Fewer Oil Changes Instead of getting an oil change every 3,000 miles, count on an accurate recommendation from your monthly OnStar Vehicle Diagnostics report.*** It uses the GM Oil Life System which monitors engine characteristics, driving habits, and climate to determine when to change your oil. Most GM vehicles are averaging 8,500 miles between oil changes, which could cut your oil changes by 50% or more each year. Thats good for you, and better for the environment.

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Lengthen Tire Life Your OnStar Vehicle Diagnostics email lets you know when its time to rotate your tires. And since a properly rotated set of tires lasts longer, thats one more way that you can save money by using your OnStar service wisely. Take Advantage of On-Demand Diagnostic Checks Immediate attention to issues may help reduce the risk of costly repairs. When an indicator light comes on, push the button to request an On-Demand Diagnostic check at no additional charge. OnStar Advisors can remotely diagnose the problem and recommend the smartest course of action.

For more information, visit onstar.com/savings.

+ Low Mileage Discount estimates assume even distribution of premium across coverages. Discounts across coverages will vary by mileage tier. Not available in all states. GMAC Insurance is a registered service mark. OnStar Vehicle Diagnostics required. Capabilities vary by model. Visit onstar.com for details and system limitations. ++ Ability to locate stolen vehicles varies with conditions. * Services vary by model and model year. Must be equipped with the GM Tire Pressure Monitoring System. Tire pressure status not available in OnStar Vehicle Diagnostics emails on these 2011 models: Chevrolet Aveo, Saab 9-3 and Saab 9-5. For details, call 1.888.4.ONSTAR (1.888.466.7827). **  Estimates based on U.S. EPA information (see fueleconomy.gov). Assumes price of $2.70/gallon (reg. unleaded gas). ***  Capabilities vary by model. Vehicle must be equipped with GM Oil Life System. Visit onstar.com for details and systems limitations.

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Additional Information

Services for People with Disabilities

OnStar Advisors are trained to provide services to help subscribers with physical disabilities and medical conditions, whether they are drivers or passengers. Just push the button and an Advisor can help: Locate gas stations that have an attendant to pump gas for you. Find a hotel, restaurant, etc., that meets your accessibility needs. Provide directions to the closest hospital or pharmacies in urgent situations.

TTY Users

If you are deaf, hard-of-hearing or speech-impaired, OnStar offers the ability for you to communicate with OnStar Advisors while in your vehicle. The dealer-installed TTY system can provide you in-vehicle access to all of the OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation. Additionally, a dial pad provides access to make calls using the OnStars Hands-Free Calling feature. This equipment is available on select model year General Motors vehicles. If you have an eligible vehicle and would like this equipment installed, it is available, at little or no additional cost to you, through the GM Mobility Reimbursement Program. Visit your dealer to discuss the details. TTY users and family members can use a TTY connection to call OnStar toll-free at 1.877.248.2080 for assistance with unlocking your vehicles doors, for Stolen Vehicle Assistance, for remote horn and lights, subscription renewal or for any questions regarding your OnStar account. Please visit onstar.com/tty for more information on TTY and all of these services.

onstar.com

Visit our website to access information about your account, manage your subscription, and view videos of each service. Get subscription plan pricing and sign up for OnStar Vehicle Diagnostics. Click on the My Account tab on the home page.
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Additional Information
Set up a subscription payment plan to continue the OnStar service. To continue the service: Push the button to speak with an Advisor. Go to onstar.com. Call 1.888.4.ONSTAR (1.888.466.7827). Note: If you fail to pay for service, your OnStar system will be scheduled for deactivation. If the OnStar system is deactivated, all services and features end. This means Automatic Crash Response, the Emergency button, Remote Door Unlock feature and Hands-Free Calling will no longer work in your vehicle. If you allow the subscription to lapse there may be extra charges to reactivate service. If you purchased a pre-owned vehicle, push the button and wait until a connection is made to an OnStar Advisor. An Advisor can set up a new subscription for you. It may take several minutes for the vehicle to connect to an OnStar Advisor. Or call 1.888.4.ONSTAR (1.888.466.7827).

Keeping your subscription active

Continuous Coverage

Continuous Coverage provides you with ongoing access to all OnStar services. By allowing you to store your credit card information on file, not only will your monthly payment be automatically billed each month, going forward, but you will experience benefits such as: Uninterrupted OnStar service Subscription that will be not be deactivated Peace of mind knowing that OnStar Advisors are available around the clock Convenience of allowing you to purchase additional Hands-Free Calling minutes. To learn more, push the button or call 1.888.4.ONSTAR (1.888.466.7827).

Transferring OnStar services

You may transfer your OnStar subscription if: You have an active, customer-paid OnStar subscription and account. The primary driver is the same for both vehicles. The new vehicle comes equipped with OnStar hardware. You still own your old vehicle; it cannot be deactivated or enrolled with a different owner. You can transfer your OnStar existing subscripition during your new vehicle enrollment, either through a dealer representative or by pushing your button. Please note that the initial subscription included with your vehicle purchase remains with the vehicle should it be sold or traded-in. Note: In the event that you are not eligible for subscription transfer, a refund, if applicable, will be given for any remaining subscription time you have purchased.
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Additional Information
OnStar Personal Identification Number (PIN)
A PIN is needed to access some of the OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. You will be prompted to change your PIN the first time you speak with an OnStar Advisor. To change the OnStar PIN, call OnStar and provide the Advisor with the current number. Note: Cant remember the PIN? Push the reasons, we will mail you the PIN. button. For security

Warranty

OnStar equipment may be warranted as part of the new-vehicle limited warranty. The manufacturer of the vehicle furnishes detailed warranty information.

Languages

The vehicle can be programmed to respond in French or Spanish language; just push the button and ask an Advisor. OnStar Advisors can speak French or Spanish.

Potential Issues You May Encounter

Some OnStar services are disabled after 5 days
OnStar cannot perform Remote Door Unlocks, alerts or Stolen Vehicle Assistance after the vehicle has been off continuously for 5 days. After 5 days, OnStar can contact Roadside Service and a locksmith to help gain access into the vehicle.

Global Positioning System (GPS)

 Obstruction of the GPS can occur in a large city with tall buildings, in parking garages, around airports, in tunnels, underpasses, parking garages or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, the OnStar Center could have difficulty identifying the exact location. The Advisors may ask you to hold while they update the vehicle location.  In emergency situations, OnStar can use the last stored GPS location to send to Emergency responders.  A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.
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Cellular and GPS antennas

Avoid placing items over or near the antenna to prevent blocking cellular reception and GPS signal reception. Cellular reception is required for OnStar to send remote signals to the vehicle.

Unable to connect to OnStar message

You will hear this message if there is limited cellular coverage or the cellular network has reached maximum capacity. Push the button to try the call again or try after driving a few miles into another cellular area.

Payment lapse and system deactivation

An active OnStar subscription is required for all services to work, including Hands-Free Calling. If you do not arrange for payment at a time when a payment is due, the system may be deactivated by OnStar and you will be without protection of the OnStar Automatic Crash Response, Emergency Services and all other services included in your subscription.

Vehicle and power issues

OnStar services require a vehicle electrical system, wireless service and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected.

Add-on electrical equipment

The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment (for example, two-way mobile radio, CB radio, data recorders, etc.) or modify antennas on your vehicle, unless you check with your dealer first. Added electrical equipment may interfere with the operation of the OnStar system and void your ability to operate it.

A note about privacy

At OnStar, we know you want to protect your privacy and we take subscriber privacy very seriously. The complete OnStar Privacy Statement may be found within the OnStar Glove Box Kit or at onstar.com. Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without your consent.

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Index
Topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page A note about privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Active OnStar Subscriber Discount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Add-on electrical equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Additional Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-29 Advisor Record Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 AMBER Alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Arriving at Your Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Automated Voice-Guided Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Automatic Crash Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Being a Good Samaritan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Cellular and GPS antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Continuous Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Crisis Assist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Dialing Into Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Emergency Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Flashing Green, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 For dialing extensions or numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Get Your OnStar account number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Getting Your Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Global Positioning System (GPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hands-Free Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-19 Hands-Free Calling Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hands-Free Calling voice commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-17 Help command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11, 16 Helpful tips for Hands-Free Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Heres how Digit Dial works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19 How OnStar Can Help Pay for Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25 How to answer incoming calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 How to buy minutes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 How to check your minutes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 How to dial number for phone extensions and access voice mail systems (if equipped). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 How to get your vehicles number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 How to Make and End Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 How to mute a call (if equipped). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 How to place a call using a stored name tag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 How to recall recorded information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 How to record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 How to Stop Individual Driving Maneuvers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 How to store a name tag for speed-dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-15 Im sorry, I didnt catch that message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Insurance Discounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Keeping your subscription active. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Low Mileage Discount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Making a Wrong Turn or Making Stops During a Planned Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Metric, change your system to metric system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Minutes, how to check and buy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Mirror Light Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

No Light, System Status Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 On-Demand Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 onstar.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 OnStar Blue Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 OnStar Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 OnStar Destination Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 OnStar eNav. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 OnStar mobile app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21 OnStar Personal Identification Number (PIN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 OnStar Savings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25 OnStar Subscriber Window Stickers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 OnStar System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 OnStar Turn-by-Turn Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13 OnStar Turn-by-Turn Navigation Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 OnStar Vehicle Diagnostics Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 OnStar Vehicle Number, getting your vehicles number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Pardon... what to do if you hear this. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Payment lapse and system deactivation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 PIN, Personal Identification Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Potential Issues You May Encounter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28-29 Radio displays (if equipped), Turn-By-Turn Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13 Red Emergency Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Red, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Remote Door Unlock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Remote Horn and Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Remote Ignition Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Retrieving Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Roadside Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Security Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7 Selling your vehicle, transferring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Services for People with Disabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Solid Green, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Sorry I am unable to determine your location... message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Steering wheel controls (if equipped). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Stolen Vehicle Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Stolen Vehicle Slowdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Stop driving directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Storing voice mailbox number and passwords together as a name tag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Subscription Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 To store the last number you dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Transferring OnStar services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 TTY Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Turn-by-Turn Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13 Turn-by-Turn Navigation Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11 Unable to connect to OnStar message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Digit Dial and Digit Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Vehicle and power issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Vehicle Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-23 Voice Commands, Turn-by-Turn Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11 Voice mail, how to input numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Voice recognition tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Volume, how to adjust for Turn-by-Turn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Volume, how to adjust when making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 You have left the planned route, do you... message.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

NOTES
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NOTES
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Write to OnStar at OnStar Subscriber Services P.O. Box 1027 Warren, MI 48090-1027 Call OnStar at 1.888.4.ONSTAR (1.888.466.7827) 1.877.248.2080 (TTY) Push the button Or visit onstar.com 901g July 2011 Part # 25945307