Veronica DeLuccie

Brighton, CO 80602 | H: 303 655 0765 | C: 303 817 4890 | vjdeluccie@gmail.com VP DIRECTOR OPERATIONS, TECHNOLOGY Experienced leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Passionately striving towards constant improvement Excellent leadership, organization and people management abilities. AREAS OF IMPACT Change Management | Strategic Planning and Leadership | Profit Growth | Product Development | Finance & Budgeting Operations Management | Software Development, Testing, Training and Implementation OBJECTIVE Utilize strong successful managerial and leadership experience in organizational operations. Establish operating initiatives and programs to produce positive impact on overall performance of the organization. PROFESSIONAL HISTORY QC-QA Manager, Training/Database Manager 12/2010 to Current Colorado Department of Transportation Denver, CO Oversight of development and launch Laboratory Information Management System (LIMS). Provide guidance to multiple teams on operational issues, prioritizing work and conflict management. Vendor Management that included communication and coordination of contractors and consultants. Direct cross functional teams for the development, testing and implementation of software system. Collaborate with Transportation community customers and end users on all current and future software systems, this includes analysis, oversight of current processes and managing change for upcoming systems. Identify bottlenecks and implement improved processes and policies. Develop, Propose, Pilot, Implement and Facilitate monthly Leadership Training program for seven Program Managers and Branch Manager. Member of Contractor Audit Committee and New Ideas Committee. Administrative Support Supervisor, Technology Liaison 02/2009 to 12/2010 Colorado Department of Public Health and Environment Denver, CO Managed and supervised program operations on daily basis including, records management compliance, AP/AR. Worked with Software vendor to develop user requirements and metadata for records management system. Led and developed project plan for implementation of records management software system and processes. Set challenging cross-functional goals that support the organizational goals and strategies. Developed operational functions essential for increasing organizational productivity. Monitored organizational policies and developed new operational procedures to increase efficiency. Assisted Executive Manager in planning and executing the annual budget for five programs. Technology Consultant - 06/2008 to 01/2009 Robert Half International Denver, CO Provide clients with accounting assistance, including end of year closeout, software implementation, testing and conversions. Grant Coordinator Consultant 03/2008 to 06/2008 Colorado Department of Public Health and Environment Denver, CO Planned and executed grant processes for Womens and Childrens Health Programs. Provided phone and e-mail guidance to grant requesters ensuring completeness and accuracy of documentation.

Veronica DeLuccie
PROFESSIONAL HISTORY, CONTINUED PAGE 2 Director of Operations 10/2006 to 07/2007 Clinica Campesina Lafayette, CO Managed and supervised clinic operations on a daily basis including administrative and clinical staff, laboratory management, records management, clinic metrics, performance management and vendor negotiation and management. Developed programs essential for increasing clinics productivity and community presence, such as Mobile screening, colorectal screening and smoking cessation programs. Collaborated with consultant, administrative, clinical and executive staff in the implementation, testing and updates of Medical Records software system (NextGen). Business Office/H.R. Manager 05/2003 to 08/2005 Western ambulance Broomfield, CO Managed and supervised administrative operations on a daily basis, including AP/AR, dispatch, H.R., vendor management and account management. Developed and implemented Human Resource programs. Worked with CEO to develop fair and consistent HR policies and procedures. Managed bi-weekly payroll process. Created employee handbooks, including content, design and layout. Call Center/Records Release Operations Manager 11/2000 to 04/2003 Kaiser Permanente Aurora, CO Managed and supervised program operations on a daily basis including, 16 professional staff, call center operations, customer service operations, project management and vendor management. Decentralized one large operating budget, developed five department specific operating budgets. Planned and executed annual budget. Developed team environment and worked with the team to identify opportunities for improvements throughout the department. Decreased operating expense by $40,000 annually through process improvement initiative. Formulated and enforced service center policies, procedures and quality assurance measures. Decreased 18 month backlog in production to two day turnaround, surpassing compliance requirement by three days. Worked with consultant to develop, test and implement Medrec Millenium record tracking system. Worked with facility staff to plan and carryout successful one day move, with minimal impact on customers. EDUCATION Master of Science: Management Regis University Denver, CO GPA: 3.788

Bachelor of Science: Healthcare Management Metropolitan State College of Denver Denver, CO GPA: 3.44

PROFESSIONAL DEVELOPMENT COURSEWORK Certified SCRUM Master, Leadership Journey, hosted by the Federal Office of Personnel Management Interest Based Problem Solving Play to Win Team Building Customer Service Leadership and Interpersonal Communication At Your Service Customer Service training Human Resource Manager Certificate PROFESSIONAL AFFILIATION Walk the Talk Leadership Development American Management Association