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SaaS FAQs

What products and services does SaaS.com provide? How long has SaaS.com been in business? Where is SaaS.com located? How quickly can your organization begin delivering SaaS? What systems can an application built by SaaS.com interface with? Does the SaaS model require software to be installed on the desktop? What types of hand-held devices may be integrated with the software? How secure is our customers' data? What are standard support hours? How are applications typically priced? What products and services does SaaS.com provide? SaaS.com specializes in delivering Software as a Service (SaaS) for businessto-business and business-to-consumer applications across a broad spectrum of industries. By developing software and providing the infrastructure necessary to support a broad spectrum of users with a single code base, SaaS.com helps organizations like yours compete more effectively in the marketplace. Top

How long has SaaS.com been in business? SaaS.com was formed in 2001 as a privately held software company. Today, leading service providers and independent software vendors (ISVs) partner with SaaS.com to deliver SaaS to users throughout the world. Top

Where is SaaS.com located? Corporate offices are located in Bridgewater, New Jersey, situated approximately halfway between New York City and Philadelphia along several

major highway corridors. SaaS.com's primary data center is located in Dulles, Virginia with secondary servers residing in central New Jersey. Top

How quickly can your organization begin delivering SaaS? Depending on the nature of the application (i.e. - what is the scope of usage, has a similar solution been deployed, etc.), deployment can begin in as little as a few weeks. The preferred method for initial software configuration is to automatically populate available information from existing systems. If no other system exists, an easy-to-use configuration wizard is available to simplify setup and ongoing usage. User-friendly help screens, online movies, and quick-start guides encourage early adoption. Top

What systems can an application built by SaaS.com interface with? SaaS.com uses open communication protocol so architecturally speaking, the software can interface with virtually any external system. Top

Does the SaaS model require software to be installed on the desktop? No. As with most Software as a Service (SaaS) models, the application resides at the host and is accessed using a web browser or other web service. Top

What types of hand-held devices may be integrated with the software? Depending on the type of application and user interface, most commonly used devices may be integrated. Most functionality will be dependent on the type of screen the device utilizes. Top

How secure is our customers' data? Client data is stored in one of the only commercially available data centers built to Department of Defense (DoD) standards for a Sensitive Compartmented Information Facility (SCIF). In addition to continuous backups and well-designed data restoration procedures, offsite data storage ensures sensitive customer information isn't lost. Top

What are standard support hours? Standard support hours are Monday through Friday 7:30a.m. - 6:30p.m. EST, each day the New York Stock Exchange is open. Extended hours are available by agreement. System monitoring is performed 24 hours per day, 7 days per week, weekends and holidays included. Top

How are applications typically priced? Pricing is generally based on system usage, with some form of ongoing royalty or subscription fees earned after the month in which access is provided. Fees are typically based on active users within the system for a given period and include ongoing support and regularly scheduled software updates. Top

SolutionsPlatform As end-user organizations migrate from on-premise software to Software as a Service (SaaS), ISVs and SaaS providers are increasingly being asked to develop and, in some cases, deploy SaaS applications. In addition to effectively automating front and back-office business processes, data accessibility and security must remain at the forefront of importance.

FRAMEWORK A three-tiered approach to the delivery platform's architecture, or framework, makes software development more efficient and shortens time-to-market. Generally, specific enhancements to an application are performed in conjunction with improvements to the delivery platform.

Part of the overall product life cycle plan, this development effort is possible because the user interface (UI) layer is loosely coupled with the business logic layer, which, in turn, is loosely coupled with the database layer. Both short and long-term, this concept is fundamental in selecting the best delivery platform.

Framework Benefits Include... Makes software updates and ongoing enhancements possible Requires more available, less expensive, and less highly skilled talent COMPLETE SOLUTION The delivery platform's framework is the underlying code that provides the ability to easily store, process, and retrieve data within virtually any SaaS deployment.

Coupled within the framework are core functions' placeholders for ISVs and SaaS providers of any size or industry such as... Security Business rules Notifications Report generation This core functionality represents 70% of the business logic, consistent within any software application. The ISVs or SaaS provider's trade experience, proprietary data, business logic, and application specific workflow make up remaining 30%. Combining these two portions creates the unique SaaS delivery platform to offer a complete SaaS solution.