My Business Advocate
Building Better Communities by Building Better Businesses
Marketing in a Recession - How To Survive and Thrive
Marketing your products or services experiencing lower results from or size of purchase and to purchase
during a recession is always difcult. your marketing spending, but you other products or services from you
Every business, regardless of industry are better off making deeper cuts (cross sell/up sell) that they haven’t
or maturity should advertise their elsewhere. done historically. Consider adding
products and services to create a a Frequent Buyer Program to build
favorable sales environment and Cutting back during a downturn customer loyalty. On-going customer
generate qualied prospects. There can be like throwing away your communication (Newsletters, reminder
are two things survivors do with equity. Maintenance today costs postcards, and courtesy phone calls)
their marketing during a recession. much less than rebuilding tomorrow. is more important than ever, so they
1. Maintain or Increase Marketing Another perspective to consider is know you are still in business. Live by
Spending and 2. Focus on Smarter that advertising is a cumulative effort. the old marketing saying, “If it works,
Marketing Maintaining brand recognition should do more of it – if it doesn’t, stop doing
be considered an “on-going business it.” Use proven advertising media that
Maintain or Increase Marketing investment” and the moment works for you and other businesses
Spending. Study after study after it stops, it begins to lose power in West Michigan to promote the
study says businesses that maintain immediately – and future sales are business. Don’t take a risk with
their marketing spending during a in jeopardy. Increasing advertising unproven “fringe” advertising vehicles.
recession increased market share spending during economic expansion TARGETED Direct Mail Advertising
and had higher sales protability often yields no improvement in works in any economic environment
than those that reduced marketing market share, because 80% of your if done properly. Focus on generating
spending in both the short-term and competitors are also increasing their referrals from customers and others
long-term! Increasing marketing spending. Conversely, at least half in your sphere of inuence. Attend
spending during a recession offers of businesses reduce their adverting every networking event you can.
even greater benets. THIS MAY spend during an economic downturn, Join a referral group like BNI or The
SEEM DIFFICULT TO DO as you stated the Association of National Catalyst Group to maximize your
have pressure to cut costs everywhere Advertisers in a recent article. marketing spending ROI.
you can to survive. You may be
Focus on Smarter Marketing. In a business climate like today where
Customers are not in a risk-taking decision makers want to buy, not be
Inside This Issue mood. If they are not in your market sold, you need to be a farmer, not a
now, they won’t be until economy gets hunter. This means taking a low–
Survive and Thrive 1 better. This is not the time for try to pressure, highly visible, relationship
Opinion by John 2 grow the market for your product or approach to your marketing.
South Kent Swing 3 services. You need to offer very deep
Member Recruiting 4 price discounts today to generate trial Keep a good attitude and good luck in
ChamberPartners 5 -– loss leader pricing will put you out your marketing in the near future…the
Real Estate Update 8 of business today. Today’s customer recovery is right around the corner.
eTool Developers 8 wants VALUE in the products and
Ambassadors' Corner 9 services that they MUST buy. Blair Entenmann is President of
Road Cosntruction Info 9 Discretionary purchases are being MarketingHelp!, a Grand Rapids
Cruise Corner 10 delayed. This means you should based marketing firm specializing
Metro Merchant Info 10 ADVERTISE THE “NEEDS”, NOT in helping clients catch and
Membership Value 11 THE “WANTS” YOU OFFER in today’s keep customers with better
environment. marketing strategies, programs
Calendars on Pages 6 & 7 and implementation. For more
Log on to www.southkent.org Focus on encouraging current information, visit www.mktghelp.
For details. customers to increase the frequency com or call 616-866-1198.
YOUR CHAMBER MANAGEMENT
Opinion by John
2009 Board of Directors June 2009
*indicates Executive Committee Member
By John J. Crawford
*John Crawford - President & CEO President & CEO
*Todd Duncan - Consumers Energy, Board Chair
*Steve Marshall- MAS Advisory Service, Chair, Fin. & Budget Feel Like You’re Winning Again
*Norine Mulvihill - Option 1 Credit Union, Sr. V. Chair
*Kathey Batey - Priority Health/Spirited Presentations Michigan, and indeed our country, are going through
*Brent Holland - Chameleon Ltd. big changes right now and it can be un-nerving to
*Skip Knapp - EdwardJones Investments watch the news. Always remember, though, that life
*Tom Kruisenga - W. MI Business Group, Past Chair is about change and that business success can be
*Brent Vander Kolk - Vander Kolk & Vander Kolk PLC, achieved in any market condition. Many millionaires
Legal Counsel began making their fortunes during economic down
cycles.
Community Relations Division (Blue)
*Kathey Batey - Vice Chair Very successful business people, in fact, are in a
Tommy Brann - Brann’s Steakhouse & Grille buying mode right now because there are great deals on
Dan Van Dyke - PCO Associates, LLC business assets in today’s market. What do they know
*Brent Vander Kolk - Vander Kolk & Vander Kolk,.PLC that maybe I don’t? Well, (in addition to having some
Lillian VanderVeen - Lenger Travel Services liquidity that I don’t), they know that the economy will
eventually be climbing again. They position themselves
Member Relations Division (Red)
to win as the economic cycle begins to pick up during
*Brent Holland - Vice Chair
the slow times.
Richard Chrisman - Hungerford, Aldrin, Nichols & Carter
Danna Mathiesen - Mercantile Bank
It Starts With Your Mindset
John Schwartz - AT&T
Membership Development Division (Gold) The journey begins with your decision to win and to
*Skip Knapp - Vice Chair DO something about your own position. In most cases,
Rob Wells - AXA Advisors the farthest distance you’ll have to travel on this trip is
Diane Zandstra - W. MI Center for Family Health six inches – the distance between your ears. Getting
your attitude set starts by being around a bunch of
Financial Development Division (Green) like-minded winners.
*Norine Mulvihill - Sr. Vice Chair
Betsy Artz - Loeks Theaters (Celebration Cinema) The Chamber. Now, more than ever.
Joel Iakiri - Huntington Bank
David Szidik - Proforma Innite Marketing Your W-K Chamber of Commerce is the perfect
Matt Uhl - National City place to launch your journey or to give your trip a
Ex-Ofcio boost! NOW is the time, more than any other, to join
Carol Sheets - City of Wyoming, Mayor The Chamber, to get involved and to invite friends
Richard Root - City of Kentwood, Mayor and colleagues to join you in The Chamber. The
Curtis Holt - City of Wyoming, Manager enthusiasm of the 75 people at our Speed Networking
Bill Doren - Chamber Foundation Chair event with our friends from the Grandville-Jenison,
Hudsonville and Lowell Chambers captured it all!
The Grand Rapids Champter of SCORE can provide the tools and
knowledge you need to start or improve your business. Contact
SCORE for more information on free counselling opportunities
and low cost workshops. A SCORE Representative, Ernie Birge Contact julie@southkent.org or
is available to meet with you by appointment. Contact him at drop off prize donations before
616-771-0305 or log on to www.scoregr.org for more information. Wednesday, June 11 at 5pm.
Member Recruiting
Meet Pat Pols - Owner of Pat Pols, co-owner of
Re/Max Lifestyles and Re/Max Lifestyles.
Pat assures us she
Chair of the 2009 Member still has time for her
Recruitment Committee hobbies and her
Pat Pols is an Associate Broker interests including Several members made referrals
and one of the owners of RE/ biking, walking, during the months of April
MAX Lifestyles. She works as a camping, reading, and and May. The winner of a two
team with husband, John who traveling. night stay at Woodland Creek
is the Broker. John and Pat Apartments. will be announced
Pat's Chamber Activities include
have both attended Chamber at the June 3rd Fridays!
but are not limited to Chamber
functions. Networking Luncheon.
Ambassadors, Member Recruiting
Committee (chair), and the After Hours Stay tuned for our next Bi-
Her daily activities at Re/Max
Committee (a sub-committee of the Monthly Recruiting Challenge.
Lifestyles include listing and
Chamber Ambassadors). If your business would like
selling properties, recruiting
and mentoring agents, and to donate a prize to support
When we asked what her biggest need member recruitment contact
ofce management. She has a
was, she responded "We're looking for sue@southkent.org. Ask her
BC in Accounting. Her business
new ideas! I would like to invite any of how providing a incentive prize
qualications include:
our members who can spare an hour can benet your business.
• ABR, Accredited Buyers
in the morning on the rst Thursday
Representative It's easy to make a referral.
of the month to join our committee."
• GRI, Graduate Realtor Contact the Chamber at 616-
Institute Add your ideas to the mix. The 531-5990 or email sue@
• ASP, Accredited Staging Member Recruiting Committee meets southkent.org and share the
Professional on the rst Thursday of each month name of the business, a contact
• Certied Mentor, Training, at 8 am at the Chamber Ofce. New name and phone number or
Mentoring for Agents members of the group are welcome at email address. We'll make the
In addition John and Pat have 4 any time. Come and help us grow the contact. As soon as we activate
children - 2 boys, 2 girls (3 are Chamber. Contact sue@southkent. your referrals membership,
married) and 4 grandchildren - 2 org or call 616-531-5990 for more you'll receive $25.00 in
boys and 2 girls. information or to rsvp for the Chamber Bucks Credit and have
meeting. and entry in the next drawing.
June 2009
Sun Mon Tue Wed Thu Fri Sat
Staff Meetings 1 Noon 2 4p
3 8:15a 4 8a 5 6
on the Gov Matters at Ambassadors Chamber Recruiting
Thursday the Chamber Foundation Committee
before 3rd 4p
Fridays! and Education
on all other Comm @
Fridays at Celebration
10am Cinema South
7 8 8a 9 10 11 12 8a 13
Gov Matters at PAC
Kentwood 11a
City Hall Shotgun Start
South Kent
Swing Golf
Outing at
The Pines
14 15 16 11 a 17 8a 18 7:30a 1911:30a-1p 20
Santa Parade Activation & CEO Exchange, 3rd Fridays!
Committee Retention 9a Craig's Cruisers
10a, Finance Business (Recession
11:30a, Growth Buster Price
Executive only $12.00!)
Committee 1p
Chamber
Partners
21 22 23 24 25 Board
11:30a 26 27
of
Directors
Meeting
4p
3rd Fridays!
Planning
Committee
28 29 30
July 2009
Sun Mon Tue Wed Thu Fri Sat
Staff Meetings 1 8:15a 2 8a 3 Independence 4 Independence
on the Chamber Recruiting Day Holiday Day Holiday
Thursday Foundation Committee Observed
before 3rd 4 pm Chamber Office
Fridays! and Chamber Closed
on all other
Fridays at
10am
5 Noon
6Gov Matters 7 4p 8 9 10South8aKent 11
at Ambassadors
the Chamber PAC
4p 9-11 a
Education S.C.O.R.E.
Comm @ (by appt)
Celebration
Cinema South
12 13 8a 14 15 8a 16 7:30a 17 18
Gov Matters at Activation & CEO Exchange, 11:30a-1p
Wyoming City Hall Retention 9a 3rd Fridays!
10a, Finance Business Networking
11:30a, Growth Location TBD
Executive 1p
Committee Chamber
Partners
19 20 21Santa11a
Parade
22 23 Board
11:30a
of
24 25
Committee Directors
Meeting
4p
3rd Fridays!
Planning
Committee
26 27 28 29 30 31
Plexicase, Inc.
Acrylic Fabrication - Display Fixture Design
CNC Machining - Screen Printing
PH 616-246-6400 2431 Clyde Park SW
Fax 616-246-6404 Wyoming MI 49509
www.plexicase.com e-mail: sales@plexicase.com
INFORMATION FOR BUSINESS
The Real Estate Corner
$8000 Tax Credit for New Currently, the homeowner cannot individual, and up to $170,000 for
Homebuyers use this as a down payment, but married couples.
by Don Feikema can have their tax return amended
Real Estate 360 LLC to receive the funds, or wait until Restrictions include not purchasing
3790 28th St SW they le their 2009 tax return. a home from a spouse, parent,
Grandville, MI 49418 The government does not have the grandparent, child, or grandchild.
616-745-2356 entities in place (as of this writing) The home must be your primary
dfeikema@grar.com to put the current “promise” of residence for 36 months after the
being able to use the funds from purchase date, or the taxpayer is
There has been a lot of news the tax credit as a down payment. required to repay the tax credit. The
coverage on the $8000 tax credit for The deadline for the $8000 tax mortgage payments, however, can
new homebuyers, and that includes credit is 12/1/2009. You qualify be paid by someone else. I believe
someone who has not owned a if your modied adjusted gross land contracts may be available
home in three years. The tax credit income is $75,000 or less for an too, but check with your CPA to
is good for homes $80,000 and individual, and $150,000 and make sure. Contact a Chamber
above, and would be 10 percent under for married couples. There Member loan ofcer or real estate
of the value below $80,000—i.e. is a percentage of the tax credit professional if you have further
$70,000--$7000 tax credit. available up to $95,000 for an questions.