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Lesson 1

Introduction To Tourism & Hospitality Industry

Introduction
Tourism & Hospitality Industry One of the most diverse, exciting, challenging and important in any parts of the world. It offers career opportunities that are dynamic.

Introduction
Tourism & Hospitality Industry Work with travel agents, tour operators, airlines, cruise lines, government tourism commissions, regional tourism associations, hotel chains tourist attractions & special events company.

Introduction
Tourism & Hospitality Industry It is essential to possess a driving enthusiasm for customer service & a strong sense of professionalism. Need to develop & maintain tourism industry knowledge

Introduction
Tourism & Hospitality Industry Understand how each sector linked. Need to know what tourism is, the economic, environmental, social & cultural impacts. Need to know its relationship with other industries, the roles & responsibilities of individual staff.

Introduction
Tourism & Hospitality Industry In the Hospitality sector, It includes : hotels, motels & motor inns, restaurants, clubs, caravan parks, bed & breakfast, hostels, fast food outlets, resorts, convention & conference venue, service apartment, entertainment or sports venue, casino complexes, cruise ship

Introduction
Tourism & Hospitality Industry In the Hospitality sector, It comprised of a variety of sectors providing a range of services and facilities and a range of jobs in various department. Possibilities to work as a chef, housekeeper, receptionist, marketing executive, concierge.

Seeking Information On the Tourism & Hospitality Industry


Must understand the term Tourism & Hospitality. Need to identify sources of information on the tourism & hospitality industry. To gain further knowledge to help individual to perform effectively and succeed in the industry.

Introduction
Tourism & Hospitality Industry In the tourism sector, it required skills & abilities like automated ticketing & reservation, sales & marketing, information & customer service, administration & accounting and strategic planning.

Seeking Information On the Tourism & Hospitality Industry


1. Media Local & national newspaper, trade magazines, food & travel program on television and radio.

Seeking Information On the Tourism & Hospitality Industry


2. Reference Books Travel guide books and textbooks.

3. Libraries reference books, magazines, newspaper, cd-rom & video.

Seeking Information On the Tourism & Hospitality Industry


4. Visiting attractions site visit & personal experienced.

5.Leaflets & brochures provide information about the area.

Seeking Information On the Tourism & Hospitality Industry


6. Tourist Office & Tourism Commission It provides up-to-date information on tourist & hospitality facilities & services.

Seeking Information On the Tourism & Hospitality Industry


7. Internet Using computer & can be found on World Wide Web.

8. Personal experience participate in a range of activities & events personally.

Seeking Information On the Tourism & Hospitality Industry


9. Colleagues & associates they are your supervisor or managers to share their knowledge. 10. Industry association these organisations collect & compile up-to-date tourism & hospitality data

Defining Tourism
It occurs as a result of the different types of business that provide a range of products & services to visitors. It involves the input of the public sector (government, politicians & bureaucrats). Those activities that takes people away from their usual place of residence for pleasure, holiday or other reason.

Who Are Tourist ?


It can be anyone travelling away from home for reasons other than for work. 1. International Visitors whose main place of residence is outside a country (inbound tourist), a resident travel overseas (outbound tourist).

Who Are Tourist ?


2. Interstate Tourist travelling within their country, to a state other than where they usually stay for tourism purpose.

3. Intrastate Tourist travelling within the state in which they usually stay.

Category Of Tourist
1. Inbound Tourist Visitor to a country whose main place of residence is not in the country visited.

2. Outbound Tourist Visitors whose main place of residence is in a country and travelling outside of his country.

Purpose Of Travel
Corporate Business, sales trip, overseas meeting Leisure Holiday, visit friends or relatives honeymoon Educational special interest, study, exchange program Religious Pilgrimage or church celebration, festival

Purpose Of Travel
Sports competition, training, health Conference / Convention work-related, personal development Entertainment theatre, opera, concerts, gaming