SUBMISSION OF AN APPLICATION TO RENEW A LICENCE

1. The online form may take an average of 5 minutes to fill in. The time taken varies depending on the number and sizes of the file attachments, configurations of your computer and network system, internet performance etc. The recommended computer and network configurations are at http://www.hsa.gov.sg/html/business/prism_clientsys.html. Please note that the time stated above excludes time taken for preparatory work in relation to filling the online form. 2. The applicant should ensure that you have the valid CRIS user rights to submit the renewal application on behalf of your company before you start the application. 3. The applicant of the renewal application will require a Singpass before you can login the system to retrieve the application form. The Singpass login is necessary for authentication and authorization purposes. For more information on Singpass, please visit http://www.ecitizen.gov.sg/singpass/index.htm. 4. Mode of payment (if payment is necessary) The mode of payment available is as follows Credit Card Debit Card FlexiPay GIRO Both FlexiPay and GIRO required pre-registration. The registration process will take around 3 to 4 weeks after the submission of the application form. More information on FlexiPay can be found at http://www.ecitizen.gov.sg/flexipay/index.htm. For GIRO registration, applicant will need to submit the GIRO application form by post to the HSA Finance department. The correspondence address can be found in the application form. Application Form Part one Licence/Permit/Certificate/Listing No The applicant will not need to amend any details at this section. The applicable Licence No, the effective and expiry dates of the existing Licence will be displayed for your information. Part Two Applicant Particulars The section requires the applicant to furnish this information 1) Applicant Name 2) Applicant NRIC/Fin 3) Designation 4) Postal Code, Level and Unit number (The details of the Applicant Residential Address will be reflected automatically through the Postal Code retrieval function) 5) Contact Details like Telephone/Fax/Handphone/Pager number and E-mail address

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6) Preference Contact mode (Please note that your preferred contact mode is the delivery mode of which you will receive the final notification of this application. During the course of this application, you will receive our input requests (i.e. queries), if any, via email if you have indicated your email address above, regardless of your selected preferred contact mode.) Part Three Licence/Permit/Certificate/Listing Duration The applicant will not need to amend any details at this section. The renewal duration of ONE YEAR will be displayed as default duration. Other useful information Computer based online tutorial (CBT) is available to provide a means for applicant to familiarize themselves with the various HSAs online e-services. The CBT is located at http://www.hsa.gov.sg/html/business/cybertutor.html. NOTE: The CBT provided might not be identical to the actual e-services forms, it only provide a means for applicant to have an insight of how our e-services work. You can contact the HSA PRISM and CRIS Helpdesk should you assistance with your application. The Helpdesk is made available via phone, fax or email, and they can be reached at Hotline : 6776-0168 (from 7:00 am to midnight daily) Fax No. : 6872-3054 Email ID. : helpdesk@hsahelp.gov.sg If your queries relate to regulations and licence policies, please contact Manufacturing & Quality Audit Division Tel: 68663516 Fax: 64789068 Email: hsa_gdp@hsa.gov.sg

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