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AN INQUIRY INTO BALANCED SCORECARDS WITHIN BEST VALUE IMPLEMENTATION IN UK LOCAL GOVERNMENT
Rodney McAdam, Timothy Walker. Public Administration. London: 2003.Vol.81, Iss. 4; pg. 873, 20 pgs

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Subjects: Locations: Author(s): Document types: Document features: Publication title: Source type: ISSN: Document URL: Local government, Public administration, Balanced Scorecard, Case studies, Planning United Kingdom, UK Rodney McAdam, Timothy Walker Feature references, charts, diagrams Public Administration. London: 2003. Vol. 81, Iss. 4; pg. 873, 20 pgs Periodical 00333298 http://0-proquest.umi.com.millenium.itesm.mx:80/pqdweb? did=516285941&sid=3&Fmt=2&clientId=23693&RQT=309&VName=PQD

ProQuest document ID: 516285941

Abstract (Document Summary)

The aim is of this paper is to conduct an exploratory study into the use of Balanced Scorecards as an approach to implementing Best Value in UK local government. Furthermore, a participant-observation method is used to study the development into a Balanced Scorecard within local government. There is a need to critically evaluate approaches to implementing Best Value so that local government can determine how to achieve the service performance levels laid down in the framework. There is a paucity of systematic studies exploring and critiquing the effectiveness of using the Balanced Scorecard in Best Value implementation. The paper describes an exploratory multiple case research study followed by longitudinal participant-observer research on Balanced Scorecard development in a Best Value context. The findings show that the Balanced Scorecard can play a key role in Best Value implementation. Moreover it is also useful in linking other improvement initiatives. However, the Balanced Scorecard process must be informed by organizational and environmental information that is both accurate and adequate. The audit functions of the Business Excellence Model go some way to providing this information. [PUBLICATION ABSTRACT]

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Subjects:

Local government studies Planning

Public administration

Balanced Scorecard

Case

Locations: Author(s): Document types: Language: Publication title:

United Kingdom Rodney McAdam Feature English

UK Timothy Walker

Public Administration

http://0-proquest.umi.com.millenium.itesm.mx/pqdweb?index=504&did=516285941...

02/03/2007

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Copyright 2007 ProQuest Information and Learning Company. All rights reserved. Terms and Conditions Text-only interface

http://0-proquest.umi.com.millenium.itesm.mx/pqdweb?index=504&did=516285941...

02/03/2007