ServiceInsight powered by Corrigo

Next Generation Facilities Maintenance Software

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A Better Way to Manage Your Facilities

Next Generation Software Manage your Facilities End the to reliance on antiquated technology and
End your reliance on antiquated technology and expensive call ServiceInsight powered byneeds. Corrigo lets you streamline your centers when it comes to your facility
expensive call centers when it comes to your facility needs.

facility operations, identify cost savings, improve vendor and technician communications, and gives youstreamline visibility to your real-time CBRE ServiceInsight powered by Corrigo lets you reporting 24/7. facility operations, identify cost savings, improve vendor and

technician communications, and give you visibility to real-time Find out why ServiceInsight powered by Corrigo is the reporting 24/7.
Next Generation, Best-of-Breed Solution to Manage your Facilities!

ServiceInsight powered by Corrigo

CUSTOMERS
Where are you with your Customers?
Intermediate Basic
ServiceInsight
Request Initiation & Tracking

Phone-based work order creation and open text entry

Phone & self-serve mix with limited problem codes

90% self-serve, guided creation (inclusive emergencies); real-time status updates

Spend & Budget Alignment

Only finance knows dollars

Periodic spend reporting

Real-time self-serve spend data access

Work Management

Reactive issue management & manual approvals

Some escalation and approvals; out-of-system surveys & follow-ups

Real-time automatic escalations, approvals, and verifications

Insight & Transparency

Data dump to Excel Reporting

Manual compiles; static reporting

Performance dashboards; subscriptions; drill-down reporting & ad-hoc querying

ServiceInsight powered by Corrigo

How do you manage your Vendors?

Basic Intermediate
ServiceInsight

VENDORS
Auto-routing with compliance skip; acceptance/rejection SLA alert

Dispatching

Manual assignment; manual dispatch; phone/email/fax work order dispatch

Auto-routing by location/ skill; phone confirmation on emergencies

How do you ma

Tracking

Query-based dispatch board; outbound check calls; phone in messages

Real-time dispatch board; SLA alerts; to-dos for Ops Center

Real-time messaging; automated SLA alerts; mobile/GPS/IVR check-in & check-out

Close Out

Paper work order and/or invoice

Digital status and completion notes; paper signature

Digital status; completion notes; repair category/ code and asset detail capture; digital signature

Performance Data

Anecdotal and reactive assessments

Status and work load reports with anecdotal & reactive assessments

Automated scorecards; real-time issue alerts; comparative benchmarking

ServiceInsight powered by Corrigo

How do you manage your Techs?

Basic Intermediate

TECHS
ServiceInsight
Auto-assigned by trade & site loaction; planner optimized integrated demand and PM scheduling

Dispatching & Scheduling

Manually assigned buckets of PM and demand work orders by technician

Auto-assigned work orders without scheduling information

Tracking & Monitoring

End of day/week data entry updates; call-in for exceptions

Real-time status updates with manual exception handling

Real-time status with GPS location stamps; integrated work order exception handling & SLA compliance alerts

Labor & Materials

Total labor & materials costs allocated across work order volume

Manual assignment of costs by back office

Automated capture of work order labor and materials costs

Performance Data

Anecdotal and reactive assessments

Status and work load reports with anecdotal & reactive assessments

Automated scorecards, productivity reporting, real-time alerts, and GPS breadcrumb trail reporting

ServiceInsight powered by Corrigo

How do you manage your Finances?

Basic Intermediate
ServiceInsight

FINANCE
NTE by specialty; real-time quote and authorization tools; NTE invoice auto rejection

Pricing Control

NTE in contract; no NTE invoice audit

Manual NTE quotes; NTE invoices manually audited and rejected

Invoices/AP

Invoices submitted via paper or disconnected to work order system

High cost scanned invoice auto routed but manually audited

PM invoices auto created; vendor uses location/skill rate card to submit demand invoices; little to no audit required

Request for Funds/AR

Data export enhanced manually and submitted; manual exception handling

Data report auto formatted and sent; manual exception handling

Data auto presented in Funding Request portal with real-time work order detail drill through

No real vendor data or work cost data

Reporting

Data dump to excel reporting

Automated dashboards & subscription reports

ServiceInsight powered by Corrigo

How do you manage your Assets?

Basic Intermediate

ASSETS
ServiceInsight
Customized logged attributes per templated asset model. Real-time attribute capture; systemic assets

Asset names, no attributes

Tracking

Canned asset attributes added by back office

PM Management

Simple schedules; auto creation

Simple schedules; auto creation and dispatch; punchlists

Auto assigned and dispatched; planner sched. & adv. sched. support; punchlists; prepop. invoices; visits; mass management

Lifecycle

Manual capital plan based on overview assessment

Automated capital plan based on periodic out of system assessments

Automated integrated capital plan based on real-time data

No warranties
Warranties

Product warranties

Product & service systemic warranties

ServiceInsight powered by Corrigo

SERVICEINSIGHT
A Cloud-Based Solution ServiceInsight powered by Corrigo is a web-based Facilities Maintenance solution that serves as a communication platform for your sites, staff, and vendors. It truly is a paperless environment and everything that you need to make an informed decision is at your fingertips. Everybody is connected 24/7 via smartphone, tablet, and computer. Business intelligence on the fly. Automation Step up to the Next Generation in automation where you to set business rules and watch as costs go down, delivery gets consistent, and you have time to focus on exceptions and continuous improvement. Performance Management

How it benefits you

CLOUD-BASED
SERVICEINSIGHT POWERED BY CORRIGO CONNECTS ALL DATA AND PARTIES IN THE CLOUD

AUTOMATION

ServiceInsight

FEWER MANUAL STEPS TO MANAGE YOUR FACILITIES

TRANSITION
WE MAKE IT EASY TO SWITCH. WE TRAIN YOUR TEAM & VENDORS

PERFORMANCE
MANAGE PERFORMANCE THROUGH REAL-TIME ALERTS & REPORTS

Through real-time visibility into every transaction, tech, vendor, and asset, via your customized portal and our powerful reporting module, your response time will be unparalleled and your customers will understand the value you deliver. Its Easy to Switch Corrigo has developed an industry leading way, named ASCEND, to swiftly transition you to the Next Generation, Best-of-Breed Facilities Maintenance solution. The transition will be seamless and efficient focused on configuring the solution to meet the business needs you have always wanted to deliver.

ServiceInsight powered by Corrigo

Our clients very much enjoy the one-stop shopping that ServiceInsight powered by Corrigo provides them for all of their facilities maintenance requests. The system has revolutionized how they request this work to be done. From our end, the mobile app is an excellent tool. The app streamlines communications between the field and our call center and even helps keep FMs aware of what is happening in the field 24/7. The system is extremely robust and contains so much functionality we have not even had a chance to explore it all yet! The reporting and tracking functionalities are great and allow us to pull a wide variety of data to help measure and streamline our operations. Adam Weycker, Sr. Facilities Manager, CBRE

About Corrigo
Corrigo powers ServiceInsight and other web-based solutions for the facility and field service management industries that deliver operational visibility, measurement, and control. Founded in 1999, Corrigo has grown to become a leader in service management solutions, providing the next generation technology used in over 160,000 facilities of all types. Solutions include the Work Order Network, CorrigoNet, and WorkTrack product lines. Corrigo has offices in Portland, OR, San Mateo, CA, Atlanta, GA, and Dallas, TX. For more information, please contact Jack Watkinson at 469.207.9175

Corporate Office

8245 SW Tualatin Sherwood Rd Tualatin, OR 97062

Corrigo Silicon Valley

1900 S Norfolk St Suite 100 San Mateo, CA 94403

Corrigo Dallas

1101 Central Expressway S Suite 200 Allen, TX 75013

Corrigo Atlanta

4080 McGinnis Ferry Rd Suite 703 Alpharetta, GA 30005

2013 Corrigo Incorporated

Call 1-877-267-7440 to Learn More

www.corrigo.com | info@corrigo.com