Sunil Kumar Jha

2 Moravian street, London E2 0NJ Telephone +44 7414652918 Email id: Sunilrhul@gmail.com. CAREER OBJECTIVE Highly successful in defining company direction, achieving goals and optimising business whilst delivering the highest standards in the competitive food and non-food industry. Skilled in optimising team potential through delivery of training/ development solutions, design and delivery within tight deadlines and budgets, whilst promoting best practices. Now looking to make a significant contribution at the TESCO, UK. Education and Training Royal Holloway, University of London MBA in International Management with Marketing Concentration (2012-2013) (expected 2:1)

Specialised in International Marketing, Advertising & Promotional Communication, Business analysis, Marketing Research, Brand Management, project management.

School of Oriental and African Studies, University of London (2011-2012) Diploma in International Business Studies scored 66% Focus on strategic management, international trade and finance, marketing and international project management. (2008-2010)

Sikkim Manipal University, Delhi Graduation in Retail Management scored 64%

Specialised in retail management issues at the strategic level, specifically the key activities and relationships and their importance. Area of Expertise Business Development Maximizing Profit Staff Training Development Product Developments Administration and Audits Reducing Losses Reducing Shrinkage Merchandising Promotions Stock/ Cost control Work Experience Customer Service Health and Safety Budgeting Profit and Loss H.R. issues

Managed a team of 20 sales associates and shift mangers, used blend of autocratic and democratic leadership while providing direction, implementing plans, and motivating people, enhanced working atmosphere by providing effective training to sales staff and concentrated on improving customer service. Opted Customerfacing role, including hosted open house events to learn about customer concerns and needs. 08/2009 08/12 Vodafone, Store Manager.

Accountable for all the operational activities in the store and company sales targets, managed profit and loss accounts. Regained customer trust and maintained 90% customer retention rate (22% higher than average)

Boosted sales revenue by up-selling products and services to 30% of the customers. Increased corporate sales and B2B sales of product by 20% via effective promotion, advertising and special offers. Planned and executed a telemarketing campaign that enables sales staff to successfully solve the problem of former customers, who were dissatisfied with the services offered to them by previous management.

02/2008 07/09 Vodafone, Senior Customer Care Executive/Shift Manager. Managed customer retention; was selling products; giving information and helping to solve problems; handling complaints. Achieved 100% sales targets for eight months consecutively and was promoted as a Shift Manager in one year.

Others Experiences & Activities Thorpe Park Business Consultancy Project, London.

02/2013-05/2013

Devised and presented a detailed strategy to executives from the Merlin Entertainment Group outlining how Thorpe Park can successfully use social media to increase the number of visitors. Kahve Duniyasa Consultancy Project, Turkey. 01/2013-04/2013 Devised and presented a detailed business plan to the founder of Kahve Duniysa coffee chain and a marketing communication plan after analysing its current position in UK coffee market.

Sifco and Norman Hay Group Consultancy Project. UK. 06/2013-06/2013 Additional skills & Interests Certificate: Swimming Instructor (YMCA Lifeguard Certificate, 2009), Food and safety Level 2 Training (Valid Until 2015) Languages: Fluent in English, Haryanwi, Hindi, Maithali. IT: Proficient in Microsoft Office 2010, SPSS Software, CRM and basic knowledge of SPSS. Sports: Cricket, gym, jogging, swimming, yoga. UK Work Permit: Until 2018 Nationality: Indian References Prof. Dr. Philippe Cullet, Head of International Environmental Law Research . Email: Pcullet@ielrc.org. Tel: +41-22-756 1142

Justin O'Brien, Director of Royal Holloway MBA program.

Email: Justin.OBrien@rhul.ac.uk. Tel: +44 01784 414150