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DVR FAQs

Q: When turned on, the DVR does not start Possible causes: an incorrect input power switching power line contact 2 bad 3 Bad 4 switching power supply to upgrade the hard disk is damaged or the hard disk error 5 issue 6 Front panel fault line 7 DVR bad motherboard Q: DVR will reboot automatically start after a few minutes or frequent crashes Possible causes: an input voltage instability or low two hard disk has bad sectors or bad 3 switching power supply line power is not enough four front-end video signal instability five improper cooling, too much dust , the machine is running environment is too harsh 6 DVR hardware failure Q: Can not find hard drive after startup Possible causes: a hard disk drive power cable not connected two cables bad 3 4 motherboard SATA hard disk bad bad mouth Q: Single, multi-channel , all video no output Possible causes: a program does not match the correct procedure two re-upgrade image brightness have become 0 , restore the default settings 3 video input signal set with no or weak 4 channel protection ( or screen saver ) 5 DVR hardware failure Q: real-time image problems, such as video image color, brightness and serious distortion Possible causes: one to do with BNC output , N and PAL format selection is not correct, the image becomes black and white 2 DVR and monitor impedance mismatch three video transmission distance is too far or too 4 video transmission line attenuation DVR color , brightness and other settings are not correct Q: Local playback video not query May cause a hard drive data cable or jumper 3 Upgrade Error 2 bad hard drive file system with the original program you want to search a different program 4 video has been covered five video does not open Q: local query video Huaping Possible causes: a quality setting too low 2 program data read errors , stream shows small, full screen playback mosaic, general machine shutdown restart after normal three hard drive data cable and the hard disk failure jumper Error 4 5 machine hardware failure Q: No sound monitoring Possible Cause 1 is not active pickups 2 is not active stereo audio cable 3 bad 4 DVR
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hardware failure Q: monitor with sound, no sound playback Possible causes: a set configuration issues : Audio option is not open two corresponding channel is not connected to video, image blue screen , the playback will be intermittent Q: What does the time display Possible causes: a setting error 2 battery is bad or low voltage three crystal adverse Q: DVR can not control PTZ Possible causes: a front-end PTZ PTZ decoder failure two settings, connections , incorrectly installed 3 Incorrect wiring 4 DVR is set incorrectly in five PTZ PTZ decoder and DVR protocol mismatch six PTZ decoder and DVR address does not match 7 access multiple decoder , PTZ decoder AB line farthest need to add 120 ohm resistor to eliminate reflection and impedance matching , otherwise it will cause instability 8 PTZ control is too far away Q: motion detection does not work Possible causes: a period of time is not set correctly 2 motion detection sensitivity is too low locale inappropriate 3 4 individual versions of hardware limitations Q: WEB client or can not login Possible causes: a client can not be installed or can not be displayed properly or operating system is win98 win me: Recommended update to win2000sp4 the operating system or later, or install a low version of the client software . 2 ActiveX control is not installed dx8.1 blocked 3 or later , upgrade the video driver four -Fi network setup failure 5 Question 6 with name and password is not correct version 7 client DVR program version does not match Q: Network preview screen and video file playback or when there is no image mosaic Possible causes: a network flow is bad 2 whether the client resource limit 3 DVR network settings multicast mode is selected , there will be more mosaic multicast mode option is not recommended . 4 machine settings regional block or channel protection 5 logged in user permissions 6 no surveillance DVR real-time image output from this unit is bad Q : The network connection is unstable Possible causes: a network instability 2 IP address conflicts 3 MAC address conflicts four bad computer or DVR card Q: Burn / USB backup error
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Possible causes: a recorder with hard disk linked to a data line 2 in the same amount of data resources too much CPU usage , please stop recording before backing up three more than the amount of data backup device capacity will lead to burn error 4 5 backup backup device is not compatible equipment damage Q: Keyboard can not control DVR Possible causes: a DVR serial port settings are incorrect 2 address is incorrect. 3 When connected to multiple converters , power shortages , the need to supply four each converter transmission distance is too far Q: can not disarm the alarm signal Possible causes: an alarm is not set correctly 2 manually open the alarm output 3 input device malfunction or improperly connected four separate versions of procedural issues , the upgrade process can be solved Q: Alarm does not work Possible causes: an alarm is not set correctly 2 alarm Incorrect wiring 3 4 alarm input signal is not correct an alarm device simultaneously access two loops Q : The remote control can not control Possible causes: a remote address not two remote control is too far away or angle compared side three remote control batteries run out 4 damage or VCR remote front panel is damaged Q: What time is not enough video memory Possible causes: a front camera of poor quality, the lens is dirty , backlight installation , aperture lens is not adjusted stream caused relatively large 2 3 hard disk capacity is not enough for damage Q: Download File can not be played Possible causes: a player is not installed over version 2 is not installed DX8.1 graphics acceleration software three to AVI format files with MEDIA PLAYER play, the computer is not installed DivX503Bundle.exe plug 4 winxp operating system to be installed plug DivX503Bundle.exe and ffdshow-2004 1012. Exe Q: senior local menu operation password or network password forgotten Solution: 1. Please contact your local customer service staff or call the customer service phone headquarters , we will provide you with a machine type and version of the program guides you how to solve. 5.2 Using maintain a circuit board in the damp dirt will cause a short circuit , affecting the DVR to work even damage to the DVR, DVR able to make long-term stability , regularly with a brush on the circuit boards, connectors, fans , chassis, etc. dust .
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2 . Please keep well grounded , so video and audio signal interference , while avoiding the DVR from static or induced voltage damage. 3. audio and video signal lines and RS-232, RS-485 interfaces, please do not hot plug , otherwise easily damage these ports. 4. DVR local video output port (VOUT) try not to use the TV , or easily damaged DVR video output circuit. 5. DVR off , do not turn off the power switch , use the menu shutdown, or off button on the front panel ( press more than three seconds ) , the DVR automatically turn off the power supply to avoid damage to the hard drive. 6. Please keep the DVR away from heat and place . 7. Please keep the DVR surrounding ventilated for better heat dissipation. Periodically check the system and maintenance.

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