the best online solution for hoteliers and travel agents

WELCOME TO TRAVELMED HOTELIER PORTAL

This help file covers some basics of usage of Travelmed hotelier panel Topics covered are listed below: 1. Home 2. General Info 3. Hotel Desriptions Hotel Description Hotel Facilities Image Gallery 4. Rooms Room Details Room Rates Room Availability Release Dates 5. Supplements 6. Hotel Policies 7. Statistics 8. Active Issues 9. Add New Hotel

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Home
Travelmed hotelier panel homepage consists of several sections which provide a quick overview of some of the most important information you might want to know when you first log in: Administrator News section is reserved for our announcement to all hoteliers regarding the panel itself like new functions added or some functions with added capabilities. Travelmed Blog is a quick link to our latest blog with articles regarding your hotels region. Weather forecast gives you a 5 day weather forecast for the city where your hotel is stationed.

Latest Booking is a section where you can see last 5 bookings made for your hotel as well as the reference numbers, arrival date and the amount of that particular booking. Each booking has a colored square next to the reference number representing the status of that particular booking. Scrolling your mouse over a booking will tell you what kind of booking is it (Live, Closed or Cancelled). Clicking the View all link will take you to statistics page where you can further filter and review all of your bookings.

Latest Reviews In this section of the homepage you can see last 5 guest reviews of your hotel. Active Issues This is just a quick preview on the currently open questions and issues with us. Feedback Using this box you can leave your opinion about the portal, usability, anything youd like. We will gladly review any suggestions you might have for us. To send us feedback, enter the text youd like in the white box and click the Submit Feedback button.

General Info
On this page you enter General Hotel Details as well as your Bank Details information and Hotel Departments. After you enter the details, dont forget to click the Save Changes button. The fields here are pretty much explanatory, but in case you need further explaining, our online help or our system administrators will be more than happy to help you.

Note: Complete as many fields as possible to help each department to process with hotels requests fast. Any field not applied to your countrys legislation or you dont understand something contact the administrator.

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Hotel Descriptions
Hotel Descriptions and Directions Fields here are used to give a brief description of your hotel and its surroundings. Note that what you enter here will be displayed in a search for your hotel. The Location info window is used to specify distance from various points of interests like bus station, train station etc. The field on the left is used to enter the name of the particular station while the field on the right is used to specify distance from it (in kilometers). In order to set a hotel position on Map, please zoom Map to prefered size, and press left mouse button to set a pointer for your Hotel. To replace existing hotel pointer, please click left mouse button again for new position.

Notes: Additional information such as nearest bus station and airport allow Travelmed to promote and distribute the hotel to more demanding sales points. Many clients look online for information regarding the location of the hotel, such as closest landmarks easy roots to transfer points and many more to decide where they will finally book.

Hotel Facilities
In this page you specify the facilities in your hotel. Simply check each one that you got and click the Update Facilities button. If you think we lack some type of facilities feel free to send us feedback.

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Image Gallery
On the Image Gallery section you can upload pictures of your hotels exterior and interior space. Those images will be displayed during the search of a hotel. To upload an image use the Browse/Choose File button (depends of the browser youre using) and select the file you want to upload. After selecting the picture to upload, click the Upload File button. In order to delete one or more images, please select image check-boxes an press Delete Selected Images.

Note: Customers want to see recently updated photos of the exterior, the rooms including the bathrooms, any facilities and the dining area. A good number of pictures is from 7 to 10 including close landmarks.

Room Details
Add New Room To add a new room type to your hotel select one of the already defined room types or add your own room type by selecting Custom Room Type from the dropdown box (see picture below). When you select a room click the Add button. If you select Custom Room Type the new box will show to enter the name of your own room type. Afterwards, click the Add button to apply.

Editing rooms To edit the room you just added or to edit the room you entered earlier choose the room type you want to edit from the dropdown box in the Edit Rooms section (picture below). Every room type you added will show up here. When you click the room you want to load additional details will show up. Fields here are pretty self explanatory as to what they do. You can select what kind of beds you offer in this room type as well as what facilities you offer for this room type and room description. Click the Save Changes button when finished.

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Room Rates
In this page youre presented with a simple interface to enter room rates for each or a single room type as well as valid period for that rate and allocation type and amount (see picture below)

Click the From box to select the start date for the rate period you wish to enter and click the To box to choose the end date for that period. Select Rate Type from the dropdown box and then add the room rate by filling out the boxes for each room or just a single room. All fields are required (Price Weekday, Price Weekend* and Allocation). When you click Allocation box, a new window will let you choose the type of allocation (see picture below).

Select the type of allocation you want to use for that rate and that period and click the Ok button. If you choose Allocation as allocation type the default value will be entered, but you can change it to 3 or 4 for example. This is only a default value. When youre done entering room rates for a room click the Save Rates button. Your new rate will show in the All Room Rates section further down the page.

Room Availability
On Room availability page you can set rooms availability for each room type you have created on previous sections. NOTE: YOU MUST FIRST DEFINE ROOM RATES, IN ORDER TO CHANGE ROOM AVAILABILITY FOR DATE PERIOD! In date range boxes choose the dates that you wish to define or change. Rooms WITH RATES can be set to 3 different states Available, On request and Closed the legend shows the colors accordingly. Room availability can be changed as many times as needed.

Tip: Available rooms will sell more than On Request rooms!

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Release Dates
On release dates page you can set a release period for each room where the hotel accepts the booking prior to arrival. Rooms with availability but on the release period can also be used by travel agencies but work as on request bookings.

By clicking on the Add Period button you can set the release period for the selected room on the new box that appears:

Tip: Hotels with minimum release dates are more preferred by travel agents (usually 2 days for city hotels and 3 for summer hotels). Tip: Travel agents with limited time for a sale dont tend to use on request rooms.

Supplements
On Supplements page you can set all additional charges you need. Basic supplements include meal upgrades to All Inclusive (AI), Full Board (FB), Half Board (HB) and Bed n Breakfast (BB). Just select the supplement you need, the dates applied if the charge will be per room or per person and the rate.

By clicking on the additional Supplements button you can add more supplements such as baby cot charge, room views, wireless internet charge etc.

Tip: on the rate box negative values can be applied.

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Policies
Hotel Policies page is one of the most important pages in the portal and there you input hotels Terms and Conditions. The policies you need to fill in are Payment policy, Children policy, Cancellation policy and Pet policy. Payment policy we will set by the system administration after the agreement with the account manager. Children policy outlines hotels practices with young guests e.g. areas where they are allowed untended.

Cancellation Policy is the most important policy that must be extremely clear. Well set cancellation policy will increase sales and will avoid misunderstandings. The best practice for cancelations policies is to set a cancelation policy where the customers will not get charged in case they cancel and one or two policies where the customers will get charged depending on the days before arrival. Try to use one policy with zero days before arrival to have the non show fee included. Pet Policy This policy establishes the rules and conditions under which a pet may be kept in your Hotel. Tip: No penalty fee, for X days before arrival give the customer the illusion of control and tend to convert lookers to bookers.

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210

the best online solution for hoteliers and travel agents

Statistics and Active Issues

Statisticss and Active Issues pages are the informative pages of the portal. Statistics page is the page where you can find stats regarding hotels reservations. You can check the booking reference, lead guest name, arrival date, the total amount and the booking status.

On the Active Issues you can find any issue you have sent to the systems administrators under two categories Unresolved and Resolved. The color will change when the administrators get on the issue. Tip: There are several ways to contact system administrators, via mail, live chat, or post an issue at the active issue page.

Travelmed Group, 2nd km Ethnikis Peleka Avenue, 49100 Corfu, Greece, Tel: +381 18 200 761 Fax: +381 18 526 210