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Name: Company: Score:

TEST Pre-intermediate, Module I

LISTENING: 15 x 1p

Listen to the call. Complete the expressions on the right so they have the same meaning as the ones on the left.

1. Can I talk to...? 2. Just a moment... 3. Ill connect you. 4. Am I speaking to Carmen Diaz? 5. Yes, its me. 6. The reason Im calling is... 7. Can I have your name and address?

............ ............ to ............... to Thank tou. ................. Ill ............. ............. .............. . .................. .

Hello. ..............

.................. Carmen Diaz?

....................................... . Yes, Im ................. ............. your advert...

................. you ............. me your name and address?

READING 15 p (3p, 3p, 5p, 4p)

Worry for retailers as web shopping clicks into place

For traditional stores, online shopping has become a cause for concern in a difficult retail environment. The Internet is accounting for more spending than ever. In addition, it also makes it easier for consumers to compare prices across a far bigger selection of items than a trip to the high street. `The way the Internet encourages people to shop about is having a big impact on the market `, says Nick Gladding of Verdict Research, a consultancy. Internet retailers have been able to offer cut-throat prices because they do not have to bear the cost of running a physical shop. Price-comparison websites such as Kelkoo, where a shopper can compare prices on any product from DVDs to Prada perfume to get the best deal, make the market even more competitive. `It is a lot more competitive online because you are always just one click away from a rival`, says a CEO. Retailers selling electrical goods have been particularly hit by Internet, as items such as televisions and DVD players become more common purchases. This creates a dilemma for retailers who sell products both online and in shop. Some briks-and-mortar retailers are adopting a model of dual pricing in order to keep their position online while maintaining margins in their shops. Mr Gladding says dual pricing will become harder to practise as consumers become better at surfing the Internet. `In the longer run, prices must come together`, he says. To be successful in operating in the online and offline world, retailers should probably try to integrate the two as much as possible. Some businesses, for example, have set up their operation to allow customers to shop online, over the telephone or in stores.

NOW, answer these questions about the article: 1. Give two reasons why online shopping makes the market extremely competitive.

2. Why are retailers who sell products both online and in shops in a difficult position?

3. Why is the practice of dual pricing only a short-term solution, according to Mr Gladding?

4. How can retailers make the best of both the online and offline world? 2

VOCABULARY 18 x 1p

A. Match the companies to the industry sector they belong to.

1. Apple, Dell, IBM, Microsoft 2. Nokia, Samsung, Siemens 3. Ikea, Tesco, Wal-Mart, Zara 4. Qatar Airways, Ryanair, Virgin 5. BMW, General Motors, Nissan 6. Deutsche Bank, HSBC 7. Johnson & Johnson, Novartis

a. healthcare b. financial c. transport d. retailing e. IT f. Electrical/ electronics g. Engineering

B. Read the definitons. Then supply the missing vowels for each word.

1. Something you buy cheaply or for less than the usual price A B _ RG_ _N

2. A large building used for storing goods A W_ R_H_ _ S _

3. To send goods to a place TO D _ SP_TCH

4. A formal word meaning to buy TO P_ RCH_S_ 5. To give someone their money back (e.g., because they are not satisfied with what they have bought) TO R_F_ND

C. Complete the sentences with the appropriate form of the following items: INVOLVE, BE IN CHARGE, DEAL, LOOK, MAKE SURE, BE RESPONSIBLE

1. Marcel Lacour works for Research & Development. His job ............. developing new products and new ideas. 2. Tatiana is the receptionist. She .................. after visitors and takes messages. 3. Kate works for Administration and Personnel. She ..................... for monitoring our product and trying to improve their quality.
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4. Linda is our Quality Control Inspector. She .................... for monitoring our products and trying to improve their quality. 5. Sergio is our new Maintenance Engineer. He checks all our equipment regularly and ........................ of all repairs. 6. Zoltan Jilly is our Security Officer. He .......................... that our staff and premises are protected against crime.

GRAMMAR 10 x 1p, 5 x 2p

A. Decide which of these sentences a. Talk about ability b. Make a request c. make an offer

1. She can stand up for her needs. 2. Would you check this employment contract for me, please? 3. Hello. Could I speak to Mr Babadjanian, please? 4. Im afraid hes not in at the moment. Can I take a message? 5. Would you like to talk to his personal assistant? 6. If Arno phones, tell him to call back tomorrow, would you? 7. Can I make a phone call? 8. I left Westbury because I couldnt see any future with them. 9. Would you like to take a break? 10. I cant attend all meetings.

B. Complete the text below with the appropriate present simple or continuous form of the following verbs: EMPLOY, GROW, INTERVIEW, OPEN, OWN, WANT

Our company is among the ten largest in the country. We already own SANWA International, the successful chemicals company. In addition, we . To break into the new consumer markets of Central and Eastern Europe. For example, we . A new subsidiary in Bratislava next month. That is why this week I . Candidates
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for the top jobs in Slovakia. We well over 3,000 people, and this number all the time.

SKILLS 6 x 2p

Match the pairs of sentences which could go together in telephone conversations.

1. Could I speek to Mr. Reeder? 2. I cant get through them, Im afraid. 3. Im afraid Mrs Lopez isnt here now. 4. If theres a problem, he can call me back. 5. Her number has changed. Hold on, please. 6. Sorry, I didnt catch the number.

a. Would you like to leave her a message? b. Im on 072 445 2397. c. Did you say 14 or 40? d. Their phones always engaged. e. Ill put you through. f. Speaking.

WRITING 20p.

Mr Tadeusz Vajda is your direct manager. Yesterday, he wrote you an e-mail asking you about your daily programme. Write him an e-mail (200 words/ 20 lines) telling him what is your daily working routine. You can also tell him what you dont like or what you want to change within your programme.

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