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QUESTIONNAIRE I am a student of TECNIA INSTITUTE OF ADVANCED STUDIES affiliated to GGSIP UNIVERSITY and presently doing summer training project

on CUSTOMERS SATISFACTION IN CONTEXT WITH HERO MOTOCORP LTD I request you to kindly fill the questionnaire. NAME ADDRESS : : DOB :

Phn NO :

1. Do you have a bike? ( ) Yes ( ) Yes ( ) No ( ) No ( ) Bajaj ( ) TVS ( ) Yamah 2. Do you know about Hero Motocorp Ltd? 3. Which company bike do you have? ( ) Hero Motocorp Ltd ( ) Brand ( ) Yes ( ) Mileage ( ) No 4. Which features do you consider while purchasing a bike? ( ) Comfort ( ) Not fully ( ) Cash discounts ( ) Fuel efficiency ( ) Good ( ) Good ( ) Festival gifts ( ) Price ( ) Others ( ) Designing 5. Were you attended prompty when you came to hero showroom? 6. Which marketing scheme of the Hero attracts you the most? ( ) Special offers ( ) Designing ( ) Excellent ( ) Excellent 7. Which feature of the Hero bike attracts you the most? ( ) Low maintainance ( ) Poor 8. How do you rate the Pre sale service provided by Hero? ( ) Average ( ) Bad 9. How would you rate the after sale services of Hero Motocorp Ltd? ( ) Average ( ) Poor ( ) Not available 10. How is the availability of spare parts of the Hero Motocorp Ltd? ( ) Easily availabe ( ) Yes ( ) No ( ) Hardly available ( ) Somewhat 11. Will you recommend the products and services of Hero Motocorp Ltd to your friend?