Succession 3.

0
for Enterprise
Nortel Networks
Evolution without compromise
Succession 3.0 | Evolution without compromise
Nortel Networks Succession
*
3.0
provides innovative, engaged applications along with
investment protection and unparalleled migration paths
to a robust, scalable, pure-IP PBX environment.
Todays enterprises face constant pressure
to improve the customer experience. The
new enterprise network has to anticipate
customer needs, support seamless
collaboration and enable exceptional levels
of personalized service. To maximize
productivity, profitability and ensure
long-term customer relationships, an
enterprise needs to transform itself to
support an Engaged Business application
environment one that is responsive
and enables a consistent level of service
whenever customer contact is made,
regardless of the physical location or
communication access points used
by employees. The result? Increased
revenues, reduced costs, enhanced
customer service and increased productivity.
By eliminating network boundaries
with a converged network infrastructure,
enterprises can consolidate network
operation, react more quickly and ultimately
meet customer needs more precisely.
Succession 3.0 from Nortel Networks lets
you do just that. A key component of
Nortel Networks One network. A world
of choice. vision, Succession 3.0 delivers
telephony and multimedia services over a
converged IP infrastructure that eliminates
unnecessary network duplication and offers
enterprises a number of options designed
to address their unique communication and
business needs. Built upon the combined
capabilities of the highly reliable, feature-
rich Meridian 1* PBX technology and the
innovation introduced with the Succession
1000 IP PBX, Succession 3.0 opens
the door to a breadth of new applications
and services.
Succession 3.0 continues Nortel Networks
long-standing history of developing new
core telephony business features and
capabilities, enhancing the comprehensive
Meridian 1 feature suite. With Succession
3.0, your enterprise can realize the
multitude of business benefits IP
Telephony has to offer. You can reduce
costs, enhance productivity, improve
customer service and simplify management
as you move at your own pace toward a
more advanced communications model.
Builds on
Existing Investment
Succession 3.0 is the next step in telephony
software innovation and IP Telephony
evolution for both Meridian 1 and
Succession 1000 systems. For networks
supported by Meridian 1 systems, migration
Features and Benefits
Full-featured IP Telephony for
enterprise environments
Builds on existing investment
while minimizing disruption
Call server redundancy and
WAN Gateway survivability
Engaged Business applications
that provide users with powerful
communications and timesaving tools
Highly scalable, supporting up to
10,000 IP client users per call server
Open standards support for emerging
technologies and third-party
interworking
Full peer-to-peer networking across
the entire enterprise IP Telephony
portfolio
Evolution without compromise | Succession 3.0
to Succession 1000M a new addition to
the Succession 1000 family that transforms
existing Meridian 1 systems into a pure-IP
PBX offers key enhancements, including
new IP Telephones, call server redundancy,
increased IP Telephony scalability and
survivable branch office solutions.
If you have a Meridian 1 system or youre
considering making an investment in one,
you can rest assured that you have a clear
path toward IP Telephony. The addition
of Succession 3.0 software and a Signaling
Server for IP traffic and endpoint
management provides a smooth migration
path from a Meridian 1 to a Succession
1000M IP PBX. The common software,
system elements, management environment
and user interface between Meridian1 and
Succession 1000 protect your existing
investment so the transition moving for-
ward is seamless. This migration strategy is
a continuation of Nortel Networks ongoing
commitment to investment protection.
Migrate to IP Telephony
at Your Own Pace
Consistent with Nortel Networks One
network. A world of choice. vision,
Succession 3.0 offers choices for migrating
to IP Telephony without disruption.
You can incorporate new technology
as you need it, at either an evolutionary
or a revolutionary pace.
At any time, your enterprise can migrate
to IP Telephony to meet specific
network objectives:
If you want an incremental introduction
to IP Telephony, you can simply add IP
gateways to your Meridian 1 for LAN
or WAN connectivity.
If youre planning to expand your existing
network and want to add an IP PBX
(to a new location or to replace a fully
depreciated PBX, for example), you can
deploy a Succession 1000 system and
network it to your Meridian 1 over
IP using Nortel Networks feature-rich
interworking protocol. This will make
your distributed organization operate
virtually as a single site.
If youre ready to fully evolve to an
IP PBX, and you want the benefits of
investment protection, reliability and
feature and application richness youre
accustomed to with Meridian 1, you
can migrate to a Succession 1000M
system with Succession 3.0.
Whatever you choose for implementing
IP Telephony, Nortel Networks is ready
to lead the way with flexible, scalable
and reliable IP networks.
Engaged Business and
Multimedia Applications
The nature of communications is evolving,
from talking to collaborating, from delayed
to immediate, from reactive to proactive,
and from media dependent to media
adaptive. Nortel Networks Engaged
Business and Multimedia applications
provide your employees with powerful
communications tools that can increase
productivity and improve customer service
and loyalty. More satisfied customers
means more repeat business and ultimately
that spells greater profitability.
Multimedia
Communications Portfolio
Succession 3.0 provides integration of
Nortel Networks Multimedia Exchange
(MX), a Session Initiation Protocol-
(SIP)-based enterprise multimedia and
collaborative application delivery solution.
Succession 3.0 users can incorporate their
telephony clients and take advantage of
new multimedia applications, including
Succession 3.0 | Evolution without compromise
Integrated Applications
Nortel Networks integrated applications
portfolio offers a suite of productivity-
enhancing solutions that can be extended
to users transparently across a distributed
IP Telephony network. Like the multitude of
features built into Succession 3.0 software,
these integrated applications are supported
without having to add separate servers,
resulting in robust service provisioning
without adding management overhead.
Integrated Personal Call Director lets your
employees easily manage their incoming
calls by setting up call-forward scenarios
that direct callers to the users choice of
telephony devices.
Integrated Recorded Announcement is
a multifeatured digital announcer that
provides callers with easy 24-hour access to
recorded information such as your business
hours, locations or advertisements.
Integrated Conference Bridge is a high-quality
audio conference bridge that delivers cost-
effective interactive, multipoint conferences
accessible from any telephone anytime,
anywhere. And, it lets you bring previously
outsourced audio conference call services
in house so you can reduce ongoing
service and administration charges.
Integrated Call Assistant provides
cost-effective automated attendant
capability, complete with custom recorded
announcements. When callers are
appropriately routed to their intended
destinations automatically, the cost
and requirement to support operator
assistance is eliminated.
Collaboration (Conferencing, Whiteboard,
File Exchange, Web Push and Co-browsing),
Personalization (Call Screening, Call
Logs, Call Management and Routing),
Multimedia Presence (Video Calling,
Picture Caller ID) and Instant Messaging.
These new applications, coupled with
the feature-richness of Succession 3.0
on Meridian 1 and Succession 1000, allow
an enterprise to better serve the needs
of a highly mobile and geographically
distributed workforce, providing ubiquitous
access to applications that increase
productivity and reduce operation costs.
Succession 3.0 also introduces the ability
to deliver data applications to IP phones.
Nortel Networks strategic partnership with
Net6 takes the power of IP Telephony to
the next level with the Net6 Transformation
Gateway a tool that allows Web content
and XML-based applications to be tailored
and optimally displayed on the screens
of Nortel Networks IP Telephones and
wireless clients.
The Net6 Transformation Gateway lets you
use IP Telephones for more than traditional
voice communications. It transforms your IP
Telephone into an information appliance,
capable of supporting such applications
as email access, customer order status,
inventory reporting, price checks, market
share tracking, conference room bookings,
airline schedules, restaurant listings,
university class schedules or security
alerts. The possibilities are endless. The
Transformation Gateway provides users
with greater access to information
and services, which ultimately drives
productivity and improves customer care as
well as provides opportunities for increased
revenue and reduced operating costs.
Unified Messaging
CallPilot* 2.0 is a powerful unified messaging
tool that combines email, fax and voicemail,
allowing your employees to maximize pro-
ductivity while leveraging total flexibility.
With CallPilot 2.0, users have access to all
their messages from any medium they desire,
including PDA, laptop, Web, desktop and
phone. CallPilot 2.0 includes Web access
to features that allow employees to compose,
send, reply to and manage CallPilot
messages, via the My CallPilot Web
portal on a Web-enabled PC.
CallPilot builds on the customer-driven
functionality of Nortel Networks proven
messaging products, and adds highly
intuitive graphic user interfaces to make
system management easy and effective.
Evolution without compromise | Succession 3.0
Customer Contact
and Self-Service Solutions
Nortel Networks Customer Contact and
Self-Service Solutions provide versatile
end-to-end applications that help your
contact center meet the challenges of todays
dynamic customer service environment.
Our Symposium* line of contact center
management products and the Periphonics*
and Nortel Networks Interactive Voice
Response (IVR) and advanced speech
recognition solutions provide a solid
foundation for turning each call into
a profitable customer relationship.
IP Telephony Client Solutions
IP Telephony Client
Solutions from Nortel
Networks bring all the
powerful features and
services of Meridian 1
and Succession 1000 to your fingertips
increasing employee productivity and
improving communications. Enterprises
can choose from a broad portfolio of
digital phones, IP phones, software
phones and, of course, analog phones.
Nortel Networks IP Telephones are ideally
suited for enterprises requiring highly
flexible communication devices that are
able to accommodate the rapid change
and growth of todays organizational
environments. The IP Telephones provide
the rich feature
functionality and
reliability of digital
telephones, with
the added benefit of
simplified administration that comes from
being supported over an IP Telephony
network. Connected directly to the LAN,
these IP Telephones provide a smooth
approach for handling frequent station
moves, additions or changes by users
themselves. They support Dynamic Host
Control Protocol (DHCP) and static IP
addressing, as well as have an integrated
Ethernet switch to accommodate shared
LAN access with a desktop PC over a single
Ethernet cable connection.
As a result, employees transitioning to new
locations within the campus, for instance,
can easily pack up and move their IP
Telephones and reconnect to the network
anywhere, at any time, over the same cable
connection as their desktop PC without IT
staff intervention. This capability greatly
reduces the time and cost associated with
supporting less complex IT services by
refocusing IT staff on more mission-critical,
revenue generating tasks and increasing
employee productivity by eliminating
potential downtime.
For users requiring the additional flexibility
and mobility of a software-based telephony
communications device, the i2050 Software
Phone provides the same robust feature
functionality as the i2004
Internet Telephone but
with the convenience of
a graphical user interface
(GUI) that resides directly
on a users laptop or
desktop PC. From call
center agents to road warriors and casual
telecommuters to users who simply require
simultaneous access to telephony and
data communications from a centralized
PC interface, the i2050 Software Phone
benefits all types of users. It offers superior
audio quality with a USB headset, full
telephony feature functionality and access
to powerful directory capabilities to boost
productivity.
Further facilitating mobility, Nortel Networks
802.11b product portfolio delivers wireless
voice connectivity over IP networks. Perfectly
suited to mobile employees in a variety of
Succession 3.0 | Evolution without compromise
business sectors, the wireless portfolio of IP
solutions offer your employees both
freedom and flexibility to remain engaged
and accessible with wireless phones,
scanners or other devices anywhere
they roam within the enterprise.
In addition to the in-building 802.11b
wireless portfolio, Nortel Networks will also
offer the i2050 Mobile Voice Client
a software client for wireless LAN-enabled
handheld computers that offers the features
and capabilities of the i2050 Software
Phone to mobile workers. This solution
empowers mobile workers to remain
productive while roaming the office or
when traveling without their laptop PC.
Because its supported on pocket PCs such
as HP iPAQ and Dell Axim and can be
deployed anywhere within a campus wireless
LAN infrastructure, the i2050 Mobile
Voice Client lets your employees stay fully
engaged with their customers and colleagues
at all times.
And of course, Succession 3.0 will continue
the support for Meridian digital phones
and standard analog phones, fully rounding
out Nortel Networks desktop portfolio.
When you add the Passport* 8600 Layer
2-7 Switch unrivalled reliability and QoS,
youve got a bullet proof data infrastructure.
The Passport 8600 is designed to provide
protection strategies at multiple levels
to deliver mission-critical reliability. For
example, Split Multi-Link Trunking
delivers sub-second failover and increased
bandwidth availability, making it ideal
for supporting a variety of applications,
including IP Telephony, multimedia and
customer relationship management (CRM).
In addition to flexibility and reduced
network complexity, you also need to
consider the importance of security. Its a
reality today that the greater the reach and
availability of the network, the greater its
vulnerability to threats from within and
outside the organization. Contivity* Secure
IP Services Gateways from Nortel Networks
are specifically designed to provide you with
secure transmission of IP data and voice
traffic via a VPN tunnel. The combination
of Quality of Service and Secure Routing
Technology (SRT) ensure voice quality is
not degraded by security mechanisms.
Nortel Networks offers a Comprehensive
Enterprise Network Management solution
End-to-End Convergence
At the same time you are deploying
powerful, scalable, converged
communications networks that include
mission-critical applications such as
telephony, you need to reduce network
complexity and bottlenecks, and ensure
better productivity and enhanced
customer satisfaction. The Nortel Networks
Ethernet Switching portfolio includes a
suite of high performance, reliable, and
scalable switching and routing solutions
for IP Telephony applications.
Ideal for mission-critical environments,
Nortel Networks BayStack* switches
provide high-density connectivity to
enterprise customers. This allows network
resources to be provisioned across the
enterprise via a highly available, scalable,
secure solution that minimizes capital
and operational expenses, while offering
feature-rich functionality. For example,
BayStack 460 has advanced Quality of
Service (QoS) features that guarantee
network connectivity and availability. This
resilient, secure switch delivers Power over
Ethernet capabilities to IP phones and
IEEE 802.3af-compliant devices like
wireless access points and net cameras.
Evolution without compromise | Succession 3.0
designed to position enterprises to manage
complete communications infrastructures
with the necessary level of control, and to
enable businesses to simplify management
of converged services like streaming video
and IP Telephony while enhancing security
in a centralized, integrated manner.
Succession 3.0 is managed by the Optivity*
Telephony Manager (OTM) application
and provides simplified configuration,
management and control for Succession
1000 and Meridian 1 systems in a
centralized or distributed communications
environment.
The Nortel Networks
Advantage
Nortel Networks provides world-class end-
to-end solutions required for successful
enterprise IP Telephony implementation.
The Meridian 1 migration to Succession
1000M reflects a powerful strategy
dedicated to meeting the specific needs
of enterprises while still demonstrating
an ongoing commitment to investment
protection. By migrating to Succession
3.0, enterprises gain the values and
benefits associated with Nortel Networks
One network. A world of choice. vision.
Distributed
Communications
IP adds the power for enterprise
communication networks to cost-effectively
extend voice and data services to a
geographically distributed workforce,
while providing a seamless customer and
employee experience. Succession 1000
provides flexible and reliable deployment
options for main offices up to 10,000
IP clients, branch offices ranging in size
from 5 to 400 IP clients, telecommuters
or mobile users.
No matter what business youre in, the
advantages of a converged network are the
same the ability to increase profitability,
lower total cost of ownership and improve
customer service. Whether you decide to
migrate gradually or directly, the transition
from Meridian 1 to Succession 1000 with
Succession 3.0 is seamless. And the choice
is yours.
LAN
LAN
LAN
WAN
SUCCESSION 1000M
MAIN OFFICE
SUCCESSION BRANCH OFFICE
BRANCH OFFICE
SUCCESSION 1000
REGIONAL OFFICE
REGIONAL OFFICE
MERIDIAN 1
BRANCH OFFICE
SUCCESSION BCM
i2004 SIGNALING
SERVER
CONTIVITY
i2002
SUCCESSION
MX
i2050
LAN LAN
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and
exchanges information. The company is supplying its service provider and enterprise customers with communications
technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless
Networks, Wireline Networks, Enterprise Networks and Optical Networks. As a global company, Nortel Networks
does business in more than 150 countries. More information about Nortel Networks can be found on the Web at:
www.nortelnetworks.com
In the United States:
Nortel Networks
35 Davis Drive
Research Triangle Park, NC 27709
USA
In Canada:
Nortel Networks
8200 Dixie Road,
Suite 100
Brampton, Ontario L6T 5P6
Canada
In Caribbean and Latin America:
Nortel Networks
1500 Concorde Terrace
Sunrise, FL 33323
USA
In Europe:
Nortel Networks
Maidenhead Office Park
Westacott Way
Maidenhead Berkshire SL6 3QH
UK
In Asia:
Nortel Networks
6/F Cityplaza 4
Taikooshing
12 Taikoo Wan Road
Hong Kong
For more information, contact your Nortel Networks representative, or call 1-800-4 NORTEL or 1-800-466-7835
from anywhere in North America.
*Nortel Networks, the Nortel Networks logos, the globemark, BayStack, CallPilot, Contivity, Meridian, Meridian 1,
Optivity, Passport, Periphonics, Succession and Symposium are trademarks of Nortel Networks. All other
trademarks are property of their respective owners.
Copyright 2003 Nortel Networks. All rights reserved. Information in this document is subject to change
without notice. Nortel Networks assumes no responsibility for any errors that may appear in this document.
GSA Schedule GS-35F-0140L
1-888-GSA-NTEL Document number: NN103800-033103