Applied For: IT Service Desk Engineer AKSHAY GUPTA

C/O Shri K.M. Agarwal R-15/45 New Rajnagar Ghaziabad Contact No: +919027209724,E-mail:akshay.gupta17@gmail.com
Career Objective:

I have the aspirations to work in dynamic and competitive environment to enhance and upgrade my skills and competencies in order to excel in professional responsibilities
Key Potencies:

Good relationship management skills across various people groups and a cohesive team player. Keen and fast learner ready to take up new challenges Ability to work independently as well as part of a team Good written, verbal communication skills along with strong customer service skills. Ability to perform under a high pressure work environment. Focused, Task Oriented, Innovative and a committed approach towards work. Strong inters personal skills along with an optimistic approach towards work. Multi tasking competencies with the capacity to meet aggressive time lines. Self-motivated and belief in Goal achievement with a team spirit.

WORK EXPERIENCE: Aptara Corporation Pvt Ltd., Delhi 2013 I.T. Service Desk Engineer Worked as a Central Point of Contact for All Technical Support Teams and Provide Upto-Date Information For On-Going Incidents/Alerts Answering Phone Calls, Recording Incidents, Providing Resolution, Escalating If Necessary And Closing Requests Per The Established SLA. All mails to be read thoroughly & replied to all the concerned in case of escalation.. Responsible for Helpdesk Tickets Distribution among the Support Engineers. Move Files from one server to another using FTP as per user request. Knowledge and Work Close With Service Desk & Ticketing Software Tools Like Heldpdesk Engine. Route Problems To Internal 2nd And 3rd Level IT Support Staff For Further Process Recording/Tracking Incidents And Complaints And Keeping End Users Informed About The Status/Progress. Escalating Call to The Senior Management Team As Per The Internal Escalation Matrix. Maintaining SLA ,handling escalations and providing RCA Managing User Accounts Maintaining >90% FCR during the tenure April2012 July

Modinagar Institute of Technology

Sept2011 March2012

Desktop Support Engineer Supporting client remotely with the help of Remote support tools such as Net meeting, Remote Desktop Connection. Assembling, De-Assembling, Services, Troubleshooting and Perform Hardware related installation. Installation, Customization and Troubleshooting of Win XP, & Server2003. Win7, Win Vista and. Handling Anti-Virus Softwares installation updating and maintenance. Monitoring Hardware, Networking, Sharing and Security setting. Installation MS-Outlook, Email Configuration & trouble shooting. Installing Active Directory Configuration & trouble shooting. Configure any Printer in as per Network environment. Installation MS-Projects & Handling the operate projector. Wi-Fi Configuration & support wi-fi Network.

Educational Development

B-Tech ECE from UPTU (64% Aggr) Intermediate from (CBSE) with 72% High School from (CBSE) with 68%

Personal Details:
Fathers Name Date of birth Marital status Hobbies Language Known : : : : : Sh. Dinesh kumar Gupta 1st Feb 1988 Single. Listening music & Playing Cricket. Hindi and English.

Declaration:
I do hereby declare that all above information given are true to the best of my knowledge. Date: __/__/_____. Place: __________. (AKSHAY GUPTA)