The questionnaire has been prepared regarding identifying the satisfaction level of customer about various credit facilities

provided by Southeast Bank Ltd. It also discovers the various aspects of the multifarious sides of different loan. Your kind cooperation will ensure the true scenario. Thank You. 1) Name / Concern: ......................... 2) Occupation: (a) Govt. Service (b) Private Service (c) Business (d) Others 3) Location of you home/Business? (a) Near to the branch (b) Far away from the branch 4) Transaction duration with Southeast Bank Limited (Bangshal)? (a) Less than one year (b) One year to two years (c) Two yeas to three years (d) More than three years 5) Why did you choose this particular branch? (a) Nearest to my home / business center (b) Management is friendly (c) I know the authorized person of the branch (d) Others 6) Which type of loan account do you maintain with Southeast Bank Limited (Bangshal)? (a) Over Draft (b) Term Loan (c) Time loan (d) Consumer Credit Scheme (CCS) (e) Other.......................... 7) For which purpose have you taken Southeast Banks cash credit line facility? (a) Requirement of working capital (b) Capital Investment (c) To purchase car (d) To purchase household appliances (e) other (please specify). 8) Please Identify your credit range, (a) Below 50,000

(b) 50,001 to 5,00,000 (c) 5,00,001 to 10,00,000 (d) 10,00,001 or above 9) Do the credit officers properly convince you to avail the consumer loan product? (a) Yes (b) No 10) Do you think that bank takes excess security? (a) Yes (b) No 11) Which problem have been faced during availing the credit facility (a) Lengthy process of loan sanction (b) High Mortgage charges (c) Both (d) others (please specify) (e) No problem faced 12) What is your repayment period (a) 12 month (b) 24 month (c) 36 month (d) 48 month (e) 60 month 13) Is the monthly installment within your monthly budget? (a) Yes (b) No 14) Are you satisfied with the loan facilities offered by Southeast Bank Limited? (a) Very Satisfied (b) Satisfied (c) Neither satisfied nor dissatisfied (d) Dissatisfied (e) Highly dissatisfied 15) Do you have loan account in any other bank? (a) Yes (b) No 16) How do you compare Southeast banks credit facility services with that of other banks Credit services? (a) Very Good (b) Good (c) Neither good nor bad

(d) Bad (e) Very bad 17) What is your suggestion to improve the conditions of the loan portfolio Southeast Bank Limited (Bangshal)?