JOHN CARLO IGNACIO PACALA

#68 Celia 1 Street, Bayan-bayanan, Malabon City +63 916 654 7093 pacalajohncarlo@ymail.com EDUCATION Tertiary University of Santo Tomas Bachelor of Arts in Political Science (2009-2013) Malabon National High School (2005-2009) RELEVANT SKILLS AND T RAITS Interpersonal Good command of English language and the vernacular, both in written and oral Competent skills on MS Word, MS Excel, and MS Powerpoint Ability to multitask Adaptable, goal-oriented, and quality oriented WORK EXPERIENCE Senior Customer Relations Assistant (VIP Handling) Prudential Life Insurance Corporation of U.K. (Pru Life U.K.) (2013) manages and strengthens relationship between VIP clients and our Company through effective and efficient customer service identifies VIP customers' need and conceptualizes action plans implements the various amenities in a cost-effective and timely manner ensuring clients' expectations are consistently exceeded monitors and resolves customer concerns and complaints.; communicates with clients, but not limited to, the status of concerns/complaints and after resolution prepares and execute various communications and provide regular updates to increase visibility of amenities, services and events Student Assistant Work Student Laboratory Technician at Faculty of Pharmacy, University of Santo Tomas (2010 2013) serves as the frontliner of the office attended to the technical needs of students and faculty members provided other clerical and secretarial job for the office aided the Faculty of Pharmacy in implementing its rules and regulations within its jurisdiction PACALA 1 of 2

Secondary

Summer Internship Policy Researcher at the League of Provinces of the Philippines (2012) conducted a public policy analysis study various areas of local governance attended meetings and activities conducted by the various offices of the government and the private sector as representative of the League aided in communicating with the provinces, National Government Agencies (NGAs) and other developmental institutions and offices provide secretarial and documentation support in League conferences, assemblies, committee meetings and seminars assisted in managing the library and the information repository of the League assisted in the day to day operations of the League Voluntary Work President at HELP Foundations Special Power of the Youth (2011 2012) communicated with local and international partner institutions for possible tie-up projects and programs chaired monthly meeting of the organizations officers organized and implemented programs that are in line with the mission and vision of the organization AWARDS AND RECOGNITIONS Scholarship Grants San Lorenzo Ruiz Scholarship, University of Santo Tomas (2010 2013) HELP Foundation Scholarship Grant, HELP Foundation (2005 2012) Awards and Recognitions Best Thesis in AB Political Science University of Santo Tomas, Academic Year 2012-2013 Rectors Literary Award 27thGawad Ustetika (December 3, 2011)

REFERENCES Available upon request.

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