May

“Our Profit is
2008
Your Success”

An Affiliate Of

Coming May 14th!

Upcoming Events

May
“Zap the Gap”
“Solving the Multi-Generational
Puzzle”
$50 includes lunch
May 14, 12:00 - 4:00
Zap The Gap: Solving the Multi-Generational Puzzle
Sheraton Hotel
West Des Moines
Coming June 12th! Registration attached

Vendor Council
May 21, Noon
Chicken Coop, WDM

June
3rd Annual Golf Outing, 4-Person Best Shot, 1:00 Shotgun start. Join us for a fun day! 3rd Annual Golf Outing
June 12, Toad Valley
Coming this fall! 1:00 Shotgun start
Registration attached

“Around the World”

3rd Annual Trade Show July
October 22nd, 5-8 pm General Membership Meeting
July 15
WDM Sheraton
Time and Topic TBA
NAA Education Institute’s CAM series:
September 2, 9, 17, 23, 30
October 7, 14

Inside Your Newsletter:

Committee Updates Event Highlights Zap the Gap Registration
2009 CIAA Board Members Vendor Spotlight - First Advantage SafeRent Golf Outing Hole Sponsorship Form
New Members Vendor Listings Golf Outing Registration
Letter from the President NAA Connect NAA Education Conference
 Committee Announcements
Legislative Committee
The 2009 Iowa Legislative Session ended on Sunday, April 27. Below are the bills and proposals we monitored and
worked on throughout the session. A big “Thank You” to Mike Triplett of Hultman Company for his tenacity, especially
with all the work we had to do to get a reasonable concession on the plumbing bill. The Legislative Committee spent
many hours behind the scenes to assure a positive business atmosphere for our members. We are already putting to-
gether a plan of action for 2010.
Click any of the underlined links below to read the complete language of the bills and proposals:
* The storm shelter bill (HF 705) passed, but it was changed drastically from when we first saw the bill. Essentially,
you don't have to build a storm shelter, but if you do, it has to comply with the state building code and the rules coming
forth from them.
* The plumbing bill (SF 224) passed, and this long and arduous journey ended with a definition of "routine mainte-
nance" that we can live with. Although I didn't like the process, I am OK with the end result.
* The private cause of action bill (HF 712) passed, and it included our recommendations about not being subject to suit
if you are complying with the law. They took it even further than our recommendations, which is not really a bad thing.
* The proposal for a state landlord-tenant board to hear grievances and do other things failed again.
* The proposal to give apartment complex owners a tax credit for "green" building did not pass.
* The proposal to tweak the property tax structure for certain condo/apartment buildings did not pass.
* The proposal to abolish the property tax assessment appeal board did not pass.
* The proposal to prohibit us from fining tenants who violate city ordinances did not pass.
* The proposal to eliminate employer choice of doctor in work comp cases did not pass.

Vendor Council
The Vendor Council is hard at work planning their up-
coming events. The Golf Outing is June 12 at Toad Val-
ley, 1:00 shotgun start. This is a great networking event!
The 3rd Annual Trade Show will be held on October 22
at the WDM Sheraton Hotel. “Around the World of
Property Management” will continue the tradition of be-
ing the top industry trade show!

2009 Board Members and Committees

President and Association Executive
Rick Koontz, Signature Place
Vice President
Jennifer O’Brien Konior, TAB Properties
Treasurer
Lori Young, BH Management
Secretary
Heather Benton, Evergreen Terrace
Past President Legislative Committee Chair
Melissa Johnson, Olde English Village
Jennifer O’Brien Konior, TAB Properties
Vendor Council Co-Chairs
Tom Newton, Gorman Roofing Membership Committee Chair
Mary Spain, Apartment Finder Lori Young, BH Management
Education Committee Chair Public Relations Committee Chair
Mary Spain, Apartment Finder Ellen Wade, The Des Moines Register

Page 2 Website: www.ciaahq.org

 Letter from the President
The Benefits of Membership
As a member of the CIAA, you are also a member of the National Apartment Association and receive all the
exclusive benefits! Did you know that NAA has a National Lease Program that has been written for every
state? One of our members, Ross Barnett of Abendroth & Russell, P.C. is NAA’s lease advisor for Iowa. Ross
will update NAA with any new laws or regulations regarding a lease in Iowa, assuring your lease is always in
compliance with current laws. It’s a terrific program! Click the logo at the bottom of this page to learn more.
FedEx offers all NAA members a discount for express and ground shipping! Email me at info@ciaahq.org
and I will be happy to send you details and an enrollment form.
CIAA offers exclusive members-only training at no cost! When we bring you national speakers like upcom-
ing CSA Meagan Johnson, we charge you only our cost! We are NON-PROFIT, meaning your dues come back
to you many times over. I urge all of you to take advantage of the wonderful opportunities your membership
provides.
Rick Koontz, CIAA President
Signature Place Apartments

Recent Event Highlights

Fair Housing
and Beyond
February 25, 2009
Over 120 members and non-members
attended these sessions. March 24, 2009
Leasing 101 Another full house! Mary and Rick proved
April 8, 2009 that the best practices in Property Man-
agement are timeless and still work! Over
70 members attended, demonstrating
their dedication to their careers!

Landlord- Ross Barnett of Abendroth & Russell, P.C. supplied members

and non-members alike with practical information using ac-
Tenant Law tual case law and personal anecdotes. This was a great in-
April 16, 2009 teractive session with over 70 people in attendance!

Page 3
 Our Newest CIAA Members
New Vendor Members
BDS Laundry Management Co.
Lint United Van Lines
William Penn University College for Working
Adults

Announcements, Positions, and Postings

TMG Management welcomes Jackie
Klacik as their newest team member. Jackie
is the manager at Westbrooke Apartments
and will perform the duties of Regional Man-
ager for TMG.
Timberland Pointe has a new Assistant Man-
ager. Amanda Lowe recently relocated from
the state of Washington to join their team.
Welcome Amanda!

NEED AN EXPERIENCED PROPERTY MANAGER?

Highly qualified Certified Apartment Manager (CAM®) is
seeking a Property/Regional Manager position with a sta-
ble, growing company. 15 years in in industry, 10 years as
an on-site manager. Experienced in budget creation, finan-
cials, resident retention, marketing; all areas of site man-
agement. Please request a resume by emailing
info@ciaahq.org.

Help Wanted
LEASING CONSULTANT Always be smarter
Timberland Pointe is looking for a leasing con-
sultant. This full time position will require some than the people
evening hours and weekends. Fax resume to who hire you.
515-883-2850 or email to:
pointe@timberlandpartners.com - Lena Horne
Please send new hires, promotions, and job postings to info@ciaahq.org for inclusion in the newsletter

Page 4 Email: info@ciaahq.org

 Vendor Spotlight
First Advantage SafeRent
First Advantage SafeRent is the nation's leading and most innovative provider of screening and risk management services
to the multifamily housing industry.
We offer a single source for resident screening services, property performance evaluation tools, renters insurance and
employment screening. More than 40,000 properties count on First Advantage SafeRent every day to help them attain the
highest quality residents and maximize profitability.
Our company has considerable experience analyzing the screening needs and program requirements for market-rate and
affordable owners and managers. These properties utilize our comprehensive credit and criminal screening services to:
maintain safer communities for residents, guests and staff Scott McBroom
ensure compliance with state and federal consumer reporting and housing laws 866-857-0029
reduce potential liability from resident criminal acts
ensure consistent, fair treatment of all applicants
expedite leasing decisions
improve renter quality and reduce bad debts and delinquencies

Need a Vendor? Call a Member First!

A+ Lawn & Landscape First Advantage SafeRent Sherwin Williams Floor Cover-
Abendroth & Russell, P.C. Furniture Options ings
A.Q. Allstate Pest Control Gorman Roofing Services Sherwin Williams Paint
American Family Insurance Hard Tops of Des Moines Sears Commercial
Jared Frank Agency ICS Advanced Technologies Simply Clean
Apartment Finder Jetz Service Co. Springer Pest Solutions
BDS Laundry Management Johnstone Supply State Farm - Glen Waterhouse
Carpet Pro - Baker Interiors Lawns Plus Stew Hansen’s Dodge City-Jeep
Carpet Source Lint United Van Lines Stitzell Electric Supply Co.
Central Iowa Duct Cleaning Marsden Building Maintenance Sudzy’s Carpet Cleaning
CertaPro Painters Nationwide Office Care Tenant Data
Coinmach Corporation Phillips Floors Waste Connections
Concentra Medical Centers Qwest Communications Waste Management
Cort Furniture Rental RealPage, Inc. Wayout Consulting Services
Des Moines 360, Inc. Red Capital Group William Penn University College
for Working Adults
The Des Moines Register Reliable Construction
DeWitt Painting Select Van & Storage Vendor Website Page
Diamond Vogel Paints Shelton Painting

To Become A Vendor Member Contact:

Rick Koontz at 515-226-2100 signaturerick@gmail.com
Page 5
Tom Newton at 515-883-0838 tomn@gormanroofingservices.com
 Connect
With NAA
Two New Incentives to Attend
NAA Education Conference
By Ron Shelton, CAPS
2009 National Apartment Association Chairman of the Board
Amalgamated Management Corp.
N
AA recently announced that
Mandalay Bay Resort & Casino
and THEHotel are offering NAA
guests the following incentives to attend
the 2009 NAA Education Conference
& Exposition June 25-27 in Las Vegas:
1. Free in-room Internet access
during your stay
2. A $500 airfare credit for a future trip
to Las Vegas (restrictions apply; see
www.naahq.org/educonf for details)
These offers are available for all new
and existing room reservations made
through the NAA Housing System. For information, contact Liz Huh
at liz@naahq.org or 703/797-0620.
NAAEI Launches Updated Rental Owner Course,
Monthly Webinars About Maintenance
The National Apartment Association Education Institute (NAAEI)
recently launched the updated Rental Owners Course, an 18-hour
education program that provides owners and operators of investment
properties with sound property management practices. The Rental
Owners Course is offered by state and local NAA affiliates and covers
budgets, taxes, risk management, employment practices, maintenance,
rent establishment, marketing, lease forms, rent collection, security
deposits, evictions and resident retention.
Also, NAAEI now offers monthly one-hour maintenance Webinars
conducted by Pablo Paz, CAMT. These Webinars are designed to provide
onsite maintenance staff with practical time- and cost-saving
maintenance tips that can be employed immediately. For $29 per
Webinar, a community’s entire maintenance team can learn best
practices from a seasoned pro, can ask questions and download
job aids. The first three webinars will cover Spring Cleaning and
Organizing Your Maintenance Shop (April); Patio and Pool Appeal
(May); and Save Time, Save Money and Chill Out: Air Conditioning
Maintenance Tips ( June). An annual subscription can be
purchased at $199 and each Webinar will be archived. Visit
www.naahq.org/education to learn more and to register.
The Fair Housing and Beyond! course, offered through NAAEI
and the Institute for Real Estate Management (IREM), now is
offered online. If classroom-delivered courses are not available
or convenient to NAA members, this online course is an excellent
way to expand Fair Housing knowledge and learn from video
scenarios based on real-life situations. The NAA member cost
for the online course is $79. Visit www.naahq.org/education
to register.
New Member-Account Options Unveiled
Are you having a difficult time remembering your NAA-provided
multi-digit www.naahq.org Web login ID or password? Now you
have the option to change it to something more memorable.
1. Log in to the NAA Web site. If you can’t remember your ID
or password, look for the question mark icon to find the
“Login Help” page.
2. Visit “My Account,” located in the upper right corner
of the NAA Web site.
3. Click on “Change your Login or Password,” and replace your
old login ID and/or password with whatever you choose.
The “My Account” section of www.naahq.org is the location
where you can update your contact information, including mailing
address, e-mail and phone number. Here, you also can view
your NAA account profile, view items in your NAA shopping cart
and more.
Did You Know? Fast Facts About NAA
NAA’s National Lease Program continues to grow exponentially
each year; every four seconds, a new National Lease is printed.
Customer companies include some of the largest multifamily housing
REITS and privately held real estate firms in the country. The
National Lease is the most widely used standardized form in the
multifamily housing industry with more than 19 million page
clicks per year.
 CIAA and IREM
Proudly Present
Our First Joint Event
Zap The Gap: Solving the Multi-Generational Puzzle
“Us old farts need to keep in
touch, not only with our
members and employees,
but also our customers."

The quote above is from an audience

member at the Illinois Movers'
and Warehousemen's Association
after hearing Meagan Johnson pre-
sent "ZAP THE GAP," How to Solve
the Multi-Generational Puzzle."

Have you noticed that many of the Generation X'ers and Generation 2000 people don't seem to have the same work
ethics and habits as Traditional and Baby Boomer employees? Are they sometimes tougher to manage? You will
learn to identify and understand the differences between the generations, retain and develop young star perform-
ers, and create a work environment where young people will want to give their best.

Bright Funny Delightfully Obnoxious, Meagan Johnson is known as the “Generational Humorist”. If you think you’ve heard
all there is to hear about the four different generations in the workplace, you have not heard Meagan’s comical spin on how to
attract, market, manage and communicate with people from every generation without strangling someone in the process.
During this session, you’ll laugh while acquiring tools you can use immediately to improve your multi-generational relationships
with clients, co-workers and in your every day personal life.
While working in a sales environment for various large companies, Meagan became discouraged to hear all the negative com-
ments about generation X and began to research successful ways to work with her younger generation. From that, Zap the
Gap was born. In 2003, Meagan received her C.S.P. (certified speaking professional); currently, only ten percent of profes-
sional speakers hold this designation. As a Gen Xer, Meagan was extremely proud to be one of the youngest recipients of the
CSP designation.

Unbelievable price? You bet! Meagan’s clients

Thursday, May 14, 2009 from Noon - 4:00 p.m. include Dairy Queen, Monster.Com, American
Sheraton West Des Moines • 50th and University Express, Loreal, Pepsi, Cadillac, Burger King,
The Central Intelligence Agency (CIA), Bubba
Registration includes lunch from 12:00 - 1:00 Gump Shrimp Company and Harley Davidson!

Fax your registrations to Mary Spain at (515) 327-9104 by May 3, 2009

Please pay in advance of event Please indicate your membership:
Make checks payable to CIAA and send payment to: Member
Of
Central Iowa Apartment Alliance Both
3775 E. P. True Pkwy #263, West Des Moines, IA 50265

Registration Form:

Name: Name:

Name: Name:

Company/Community Name:

Phone: Email:
 3rd ANNUAL CIAA GOLF OUTING
HOLE SPONSOR REGISTRATION
The 3rd Annual Golf outing is Friday June 12, 2009 at Toad Valley
Sponsors will be taken on a first come first served basis for the 18 holes.
Sponsorship cost is $150.00 which includes a sign for your sponsored hole. BUT…If
you pay in full by May 20th, you pay ONLY $100.00! We’re hoping this will help
during these tough times! Please note that you cannot give away major food items
and or beverages of any kind, unless it is purchased from the golf course.

Deadline to sponsor a hole is June 1, 2009

Fax registrations to Mary Spain at (515) 327-9104

Mail payment to: CIAA, 3775 EP True Pkwy, #263, West Des Moines, IA 50266

Cost for dinner only is $20.00 if you have not purchased a round of golf

HOLE SPONSOR

CONTACT PERSON

PHONE # FAX#

E-MAIL ADDRESS

I would like a table at my hole

I need a sign (how should sign read?)

I will also be donating a prize worth at least $25.00

I will not be sponsoring a hole but will donate a prize of at least $25.00 (fill in below)

BUSINESS NAME

CONTACT PERSON

PHONE #
 3rd Annual Golf Outing
Friday June 12, 2009, Toad Valley Golf Course
1:00 Shotgun Start, 18 Hole – 4 Person Best Ball
COST: $65.00/person (includes green fee, cart, dinner, prizes)
Steak Dinner, awards, cash prizes and giveaways will follow your golf round!
If you don’t want to stick around for dinner, your 18 holes cost only $45.00
If you don’t golf, join us for dinner for only $20.00! Either way it’s a great time!
FOR MORE INFORMATION CONTACT TOM NEWTON @ 883-0838

Mail registration and payment to: CIAA, 3775 E.P. True Parkway, Suite 263
West Des Moines, IA 50265
Individual sign ups welcome; we’ll place you on a foursome!
Name Phone

Name Phone

Name Phone

Name Phone

Method of Payment Check Cash

Registrations with team names must be received no later than June 1st, 2009
 IT’S YOUR MOVE!
Take your place at the 2009 NAA
Education Conference and Exposition
June 25-27, 2009
General Session Speaker
Mandalay Bay Resort and Convention Center Dana Carvey
Las Vegas Comedian
Thursday, June 25
General Session Moderator
Jim VandeHei
Co-founder, Politico
Friday, June 26
General Session Speaker
Steve Forbes
Chairman & CEO of Forbes
Saturday, June 27
REDUCED HOTEL RATES NOW AVAILABLE! REGISTER BY JUNE 15, 2009 AND SAVE $100!
MANDALAY BAY: $129 | THEHOTEL: $159 | LUXOR $79 | MGM GRAND: $119
FOUR SEASONS: $179 | THE SIGNATURE AT MGM GRAND: $164 www.naahq.org/educonf