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eGOV KNOWLEDgE EXCHANgE

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Knowledge Exchange

A vision for e-Governance in J&K

The eGov Knowledge Exchange-Srinagar transpired at The Lalit Grand Palace, Srinagar, from May 23-25, 2013. The three day residential conference on e-Governance was attended by several key ministers and ofcials from Centre and State Governments. The representatives of several private companies that are engaged in providing ICT solutions to the government departments were also there. The Forum provided a friendly and supportive environment for the key decision makers to interact with each other and exchange knowledge on the crucial area of e-Governance. In the pages that follow we provide a succinct coverage of the eGov Knowledge Exchange-Srinagar

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L to R: Prakash Kumar, Bipul Pathak, Dr Killi Kruparani, Omar Abdullah, Feroz Ahmad Khan, J Satyanarayana, Dr Ravi Gupta

Today e-Governance has taken root in India. The world is talking about the success that India has achieved in the area of e-Governance. This success is the result of the seeds sown by our leader Shri Rajiv Gandhi during 1980s. Now it is the responsibility of each one of us to take Rajiv Gandhis vision forward and create even better systems for e-Governance Dr Killi Kruparani, Minister of State, Ministry of Communications and Information Technology, Government of India

The Government of Jammu & Kashmir is now focusing on developing IT industry in the state and implementing several e-Governance solutions. I had the honour of inaugurating our State Data Centre only last month, in April. The SWAN is also in the ofng

Feroz Ahmad Khan, Minister of State (Independent Charge) Information Technology, Science& Technology, Government of J&K

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Improving

Lives

through e-Governance
e-Governance is today recognised as an important system for bringing transparency and efciency into governance
Bipul Pathak, Commissioner/Secretary, Science & Technology/Information Technology Department Government of Jammu & Kashmir

I believe that e-Governance will multiply our ability to deliver all kinds of necessary services to the public, it will enhance the speed with which those services can be delivered, it will bring the much needed transparency. In matters of e-Governance, we have many miles to travel, but with the enterprise and dedication of our people we will be able to make a mark in the crucial area of Information Technology Shri Omar Abdullah, Honble Chief Minister of Jammu & Kashmir

I
Bipul Pathak

would like begin by dwelling on my reasons for conducting this Knowledge Exchange Forum in Srinagar. I had a chance to attend few such forums in places like Udaipur, Hyderabad and Bangalore and the realization dawned on me that there exists a huge gap between the IT industry that we have in the state and the IT industry that is there in places like Bangalore and Hyderabad. It was then that I decided that we should hold an IT event in Srinagar to enable the local IT companies to come in contact with the larger IT players in other parts of the country. So the first reason for holding the Knowledge Exchange Forum in Srinagar is to provide a new launch pad for the local IT companies. We would like do all we can to enable the local IT players to grow in size and create new job opportunities in IT sector for the states youth. The second reason behind holding the Knowledge Exchange Forum in Srinagar is promotion of e-Governance in the state. The Knowledge Exchange Forum is also about exchange of knowledge on the critical area of e-Governance. Key stakeholders in e-Governance have arrived from all parts of the country and they are going to contribute to the exchange of knowledge. We will learn about many new ideas in e-Governance that have already been implemented in other states. These can be replicated in J&K. The third purpose behind holding the Forum is to facilitate a healthy interaction between the government departments and the private companies. After all,

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The state datacenter, which can be considered as the core infrastructure for e-Governance in any state, is already there in J&K. It has now gone online and many state government departments have now started migrating their applications to the state datacenter. There has been the perception that perhaps the state of J&K has been lagging behind when it comes to e-Governance. But now we are ready to take a big leap into the world of ICT. We are now on verge of launching new services under the e-District project. The State Wide Area Network (SWAN), which is the backbone of all NeGP projects is also about to be rolled out. We are currently in the process of finalising the vendors for our SWAN project. I would also like to tell you that besides the NeGP programmes, the Government of J&K and the Department of IT has undertaken many other initiatives where IT has been used to usher in a more transparent system of governance. We have rolled out the mobile governance for monitoring Border Area Development Scheme. We have taken many new initiatives for capacity building in our government departments to enable them to effectively implement e-Governance projects. One thing that I would like to highlight is the knowledge management portal concept that the department of IT in J&K is developing. It is a well known fact that the myriad government departments tend to work in isolation. At times they are completely cut off from one another with the result that one department does not have an inkling of the kind of solutions that it can get from some other department. The knowledge management portal will allow various government departments in the state to share their ideas and knowledge and thereby there will be more efficiency. We are also implementing in the higher education department the e-office concept. Currently this project is in pilot stage and once it is successful, we will roll it out across the government. In the Jammu District we are rolling out a project for totally automatic and electronic delivery of permanent resident certificate. We will monitor the effectiveness of this project here and once it is found to be successful it will be rolled out across the state. Under the e-PDS scheme we have completed the digitization of ration cards. This will lead to much needed transparency in the distribution of food in the state.
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The greatest good of greatest number of people can only be achieved when the government organisations join hands with private companies for development of new initiatives for improving the general quality of life
the greatest good of greatest number of people can only be achieved when the government organisations join hands with private companies for development of new initiatives for improving the general quality of life. e-Governance is today recognised as an important system for bringing transparency and efficiency into governance. The common citizens are responding very well to e-Governance initiatives that have already been launched. In fact, people are now asking for even better e-Governance initiatives to be launched. The private companies have to understand that the e-Governance is not only for public good, it is also a viable business opportunity. While working on e-Governance projects, the private companies can make money and generate lot of new employment opportunities for the nations youth. I would also like to shed light on the initiatives that are part of the national e-Governance plan and are now being implemented efficiently in the state of J&K. We already have the CSCs, which go by the name of Khidmat Service Centres in J&K. As of now we have around 810 Khidmat Centres in the state, and our plan is to take the number to 1200 so that all parts of the state are covered.

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e-Governance Initiatives for Safety, Security & Surveillance

I am not expert of ICT so I will not be able to tell you about the technology. Similarly I am also not a expert of defense, so I will not be able to tell you that what we are doing in defense to make the country secure. But I must tell you that you are hundred percent secure. Despite the mechanisms of our cross-border enemies, we, as a nation, are fully secure

Shankar Agarwal, Additional Secretary, Ministry of Defence, Government of India

The cyber space has now expanded just like an ocean, many individuals are online, and while vast majorities of the people are working for positive outcomes, there are also a few whose intentions are malicious. We need a strict monitoring system to keep the cyber space safe for all the law abiding citizens Suresh Kumar Principal Secretary, Department of Home, Govt. of Jammu & Kashmir

CCTV can play a very important rule in ensuring safety and security of citizens. We are trying to set up state wide network of CCTVs in Maharashtra. In Mumbai, we are trying to install 6,000 cameras each of which will be interconnected with each other

We have found that most departments are neither aware nor sensitive towards the issues pertaining to cyber security. We need to reconcile the requirements of national security and the sensitivities associated with the privacies of individuals. Once we strike a balance between the two, all security paradigms shall be addressed correctly Dr B Srinavas Inspector General of Police, CID, Jammu & Kashmir

Rajesh Aggarwal Secretary IT, Government of Maharashtra

The main aim of the CCTNS is to modernise core policing functions and provide information sharing for better detection and investigation of crime. It envisages that all police stations of a state are connected to a State Data Centre (SDC) and SDCs of all states are connected to each other. This offers a platform where police personnel can share information with their peers and citizens can access the police for verications and complaints through an online portal. Syed Javaid Mujtaba Gilani Inspector General of Police Crime, Jammu & Kashmir

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ESDS Ad Page-53

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How do we ensure that the data lying centrally within the data centre is secure to the fullest? There are various ways of securing the data. One of the ways is virtualisation, which has a good track record of bringing signicant benets.

Knowledge Exchange

Balaji Rao Director-Sales, VMware

Speakers at the session on e-Governance Initiatives for Safety, Security & Surveillance

We are offering an integrated safety and security solution on a platform that offers a robust response mechanism. Through our solutions, we are able to bring all communication and edge devices, which create alerts, on one common platform through virtual groups. This enables exchange of information and decision-making in real-time Lokesh Lohiya Business Development ManagerPhysical Safety and Security, Cisco

There are various levels in IT security. The rst level is controlling the cyber crime rates before crime occurs. Second is CCTV surveillance, which ensures that critical installations are manned automatically and seamlessly. Third level is digital forensics, which offers speedy and timely retrieval of data, evidence and various other aspects Bhupesh Bhan Director Sales, Dell

L to R: Bipul Pathak, Bhupesh Bhan, Shankar Agarwal

ICT for Good Governance

According to United Nations, e-Governance is a process of bringing effectiveness, efciency, transparency, responsiveness, accountability, credibility, and inclusiveness into the governance systems. We can achieve the ideal of e-Governance only if we are working with proper goals in mind. We need to have the necessary infrastructure in place and we also need to have the trained man power J Satyanarayana Secretary, Department of Electronics and Information Technology, Ministry of Communications & Information Technology, Government of India

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Human resource is as important as ICT infrastructure when it comes to the implementation of effective e-Governance, so we have to pay more attention to capacity building in various government departments

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Yudhvir Malik Financial Commissioner & Principal Secretary, Electronics & Information Technology, Government of Haryana

The creation of a vibrant IT infrastructure is the prerequisite for improvements in governance. There are basically two prominent aspects of governance, the rst is the citizen centricity and the other is the internal functioning of the government Jiwesh Nandan Principal Secretary, Information Technology & Electronics, Mining & Additional Sources of Energy, Government of Uttar Pradesh

Today it is widely recognised that good governance is only possible through e-Governance. But it is also true that the ICT component in governance cannot be more than 15-20 percent. Governance is the major part. Ultimately it is the people in any department who are responsible for implementing the e-Governance systems Dr Ashwini Kumar Sharma Managing Director, National Institute of Electronics & Information Technology

There is a trend now across for most government states to take the help of the outside consultants. There is a good and bad angle to it. In my opinion this exercise has to be done by a team where majority of the people should be the experts who have done the similar projects in the past

Pradeep Kumar CEO Government Business, Vakarangee Softwares Ltd

Its not a question of IT in governance; it is also a question of how we utilise the infrastructure that is already there. We have to strive to use the IT systems effectively for providing maximum benets to the common citizens

Venugopal Ramanathan Head of Sales, Trimax IT Infrastructure & Services Ltd

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Good governance primarily includes three ideals - the rst is that all the actions of the government should be in accordance with the rules and regulations and the law of the land; second is that no action of the government should be arbitrary; the third is that the government action should not be discriminatory on lines of caste, color or social status.

Knowledge Exchange

Shankar Agarwal Additional Secretary, Ministry of Defence, Government of India

Speakers at session on ICT for Good Governance

One big challenge in implementing IT in the governance structure is that some departments think that their power or privilege can be compromised if there is a transparent IT system in place. Such views need to be refuted and curbed, as maximum benet to the people can only be there when there is IT implementation in a big way Suresh Kumar Principal Secretary, Department of Home, Government of Jammu & Kashmir

L to R: Shankar Agarwal, Yudhvir Malik, Dr. Ashwini Kumar Sharma, Pradeep Kumar

ICT Infrastructure in Government Sector

Unlike other states, in J&K we use electoral rolls, which are mostly in Urdu language, but we also have areas where the rolls are in Hindi. Of course, the general feature is also to have the rolls in English. So actually we have to prepare the rolls in three languages and while the numbers in J&K may not be so large we do have to manage a electoral data base of about 68 lacs citizens Umang Narula Chief Electoral Ofcer, Jammu & Kashmir

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In order to improve the scope of the State Data Centres, we have already issued the Cloud RFP. We are currently enabling all the State Data Centres, as they are going to be part of this cloud vision. This step can also lead to some sort of consolidation happening in the data centre space

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Renu Budhiraja Sr Director and Head of SDC, Department of Electronics and Information Technology, Government of India

To address the challenges, the department has initiated the process of computerisation of its core functions. The initiatives are focusing on providing e-enabled M2M services and opening up multiple channels of communication via website, call centre, SMS, etc Satpal Gulati Additional Director Systems, Department of Income Tax, Government of India

We are at the tipping point in the IT landscape, consumerisation of IT is happening in a big way and there is shift from traditional model to the electronic service delivery model. We are moving towards cloud and more cloud based applications are coming up, but this is leading to the rise of a complex array of new threats Anubhav Tyagi Senior Solution Specialist India & SAARC, Safenet

Much of the revenues of CA Technologies comes from the government sector. In India, our solutions are running in SWANS, in the data centers in the power sector, and in the CCTNS project

Vibha Agarwal VP e-Governance, CA Technologies

The State Data Centres, the State Wide Area Networks, and the Common Service Centres are the essential pre-requisite of IT infrastructure. There is wide difference in the IT infrastructure that has come up in South India and that is in North India. The most prominent difference is due to the fact that the Southern states started building their IT infrastructure very early. For instance, we started the State Wide Area Network project in Andhra Pradesh in the year 2000. Sanjay Jaju Secretary IT, Government of Andhra Pradesh

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Three important of pillars of IT infrastructure are the Data Centre, Connectivity systems, and the CSCs. Of these the CSCs are the most important as they serve as an important interface between the government departments and the citizens. At rst some of the CSCs were nding it difcult to survive, but that will change in times to come as we are now engaged in developing a viable business model for the CSCs Yudhvir Malik Financial Commissioner & Principal Secretary, Electronics & Information Technology,Government of Haryana

Knowledge Exchange

Renu Budhiraja receiving momento from Umang Narula

Human resource is a major challenge that our government faces when it comes to creation and management of IT infrastructure. Uttar Pradesh faces major constraint of IT professionals in government departments and PSEs

There is a lot of promise that cloud brings in, especially in context of the government sector. Now we are witnessing considerable rise in demand for e-Governance services, and hence we need to use the cloud based model for service delivery, but this model should have good security system built into it.

Jiwesh Nandan Principal Secretary, Information Technology & Electronics, Government of Uttar Pradesh

Balaji Rao Director-Sales, VMware

Umang Narula receiving momento from Yudhvir Malik

Speakers at the session on ICT Infrastructure in Government Sector

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ICT for Effective Healthcare & Education

K B Agarwal, Principal Secretary, Higher Education, Government of Jammu & Kashmir, Rajesh Aggarwal, Secretary IT, Government of Maharashtra, Shaleen Kabra, Commissioner/Secretary, Technical Education; Health and Medical Education, Government of Jammu & Kashmir, Dr Rajesh Kumar, Principal Secretary IT, Government of Manipur & R K Goyal, Joint Secretary, Department of Electronics and Information Technology, Ministry of Communications & Information Technology, Government of India

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e-Governance Issues, Challenges & Opportunities

e-Governance in India has steadily evolved from computerisation of Government Departments to initiatives that encapsulate the ner points of governance, such as citizen centricity, service orientation and transparency. We have standardised processes to replicate human efforts involved in disposing of a particular applications Sanjay Jaju Secretary IT, Government of Andhra Pradesh

Government of India has given enough support to all the states to move ahead with e-Governance. I think no state would have been able to create State Data Centres or State Wide Area Network without the encouragement of the Central Government Yudhvir Malik Financial Commissioner & Principal Secretary, Electronics & Information Technology, Government of Haryana

e-Governance is not merely a technological project, it is also a project for improvement of capacity in government departments. We need to incentivize the government servants so that they become enthusiastic participants in the technological revolution

Abhay Kumar State Informatics Ofcer, National Informatics Centre, Jammu & Kashmir

Connectivity is the major challenge not only in the state of Jammu & Kashmir, but all across the country. There are thousands of villages in the country that are not connected by broadband. The good thing is that the Government is now taking many steps to insure that maximum number of villages get connectivity as early as possible

Vimal Wakhlu Chairman and Managing Director, Telecommunications Consultants India Ltd

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e-Governance is a tool for transforming governance. The success of e-Governance in India must ultimately depend on success of various state projects like SWAN, SDC, CSE, e-district, CCTNS, APDRP etc

Knowledge Exchange

J P Pandey Senior VP, Presto Infosolutions Pvt Ltd

Speakers at the session on e-Governance Issues, Challenges & Opportunities

The Government has developed so many applications for the G2C, G2G, G2B areas. Most of these applications are being hosted in State Data Centres or NIC Data Centres. But the problem is that the accessibility of many of these applications is not wide enough

Vikas Utreja Business Manager, Juniper Networks

L to R: Sheikh Imtiaz Ahmad, Iftikar Karkoo

e-Governance Implementations Opportunities for Private Sector

Today ICTs have tremendous potential. They can be used to bring efciency into almost every human endeavour. For instance, these days they are using e-Governance ideas for having a better system of managing garbage in our urban areas. In case of NREGA, ICTs are helping to revolutionise the system of payments and worker attendance. Event the work being done can be monitored Dr Rajesh Kumar Principal Secretary, IT, Government of Manipur

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The Board was set up in August 1986 under the provisions of the Jammu and Kashmir Shri Mata Vaishno Devi Shrine Act 1988.The mandate for constituting Shrine Board was better management, effective administration, and good governance of the shrine and the pilgrimage. The most prominent IT initiative which we have taken is Computerisation of Yatra Registration System Dr Mandeep Bhandari Add. Chief Executive Ofcer, Shri Mata Vaishno Devi Shrine Board

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Technology has transformational power and it is a great leveller of opportunity within and across economies. With the right policies and investment in infrastructure, we have the opportunity to strengthen and enhance our position as a global ICT power-house R K Goyal Joint Secretary, Department of Electronics and IT, Ministry of Communications & IT, Govt of India

We have started a very important project of digitisation of data records in which we have digitised 30 lakhs urban records and 90 lakhs rural records. The integration of National Knowledge Network will help in establishing an effective service delivery system

We have accomplished various e-governance projects in the country. We have successfully installed 18 State Wide Area Network (SWAN) in major states around the country. Teleeducation and Tele-medicine are two most important opportunities which private sector needs to explore Vishal Mehra Head Cloud & Telecom Business, Polycom

A H Moon Director, National Institute of Electronics & Information Technology, Srinagar

We aim to create world class IT infrastructure in the state of Jammu & Kashmir. There is ample scope for IT industry to ourish in the state; we only need to create a conducive climate for entrepreneurs and investors to start investing

M Muazzam Managing Director, J & K SIDCO

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Private sector can play a very important role in ensuring proper utilisation of IT infrastructure. In Mumbai, we have enacted several policies that enable companies to take advantage of IT infrastructure that is there and create new solutions and services for the people.

Knowledge Exchange

Rajesh Aggarwal Secretary IT, Government of Maharashtra

Dr Rajesh Kumar receiving the speakers momento from Rajesh Aggarwal

We started as IT infrastructure provider and then we offered Managed Network Services. We also built data centres but now we are offering sector specic solutions. We have developed and implemented online reservation system and electronic ticket issuing machine based ticketing system in various states Venugopal Ramanathan Head of Sales, Trimax IT Infrastructure & Services Ltd

Speakers at the session on e-Governance Implementations Opportunities for Private Sector

Speakers at the session on e-Governance Implementations Opportunities for Private Sector

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ICT for Urban & Rural Management: Emerging Trends & Innovations
When we talk about innovation, the rst thing we ask that how much innovation do we need? Do we need innovation just for the sake of innovation, or are we genuinely concerned about helping the poor. So when we pick up IT solutions or systems for e-Governance, we have to look at things from the perspective of the user. Will the solution be useful for the user? The most innovative is not necessarily the most productive Arun Mehta Principal Secretary, Power, Government of Jammu & Kashmir

Today ICTs have tremendous potential. They can be used to bring efciency into almost every human endeavour. For instance, these days they are using e-Governance ideas for having a better system of managing garbage in our urban areas. In case of NREGA, ICTs are helping to revolutionise the system of payments and worker attendance Dr Rajesh Kumar Principal Secretary, IT, Government of Manipur

ICT has brought innumerable benets, one of which is the mobile telephone. Mobiles are now owned by majority of the people in the country. ICTs have also led to the creation of several e-Governance apps through which a plethora of services have been created for people in rural and urban areas Dr Govind CEO, NIXI; Senior Director, Department of Electronics & IT, Ministry of Communications & IT, Govt of India

J&K Pulse is the latest mobile based application introduced by the J&K government. It is available on the Android operating system. The main benet of the project is that it can capture the details of any project that is being executed. The captured image is geo tagged in real time and is uploaded on to a secure central server

Ajit Sahu Deputy Commissioner, Jammu

Gujarat Info Petro Ltd. (GIPL) is a state owned PSU under the Government of Gujarat. We are laying pipeline for Jammu & Kashmir government from Bhatinda to Jammu. The entire project is about `850 crore. GIPL has 12 years of experience in the industry V K Sharma Chief Executive Ofcer, Gujarat Info Petro Ltd

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IT has made many signicant contributions to urban management and rural management. With holistic management through ICT, we can plan water supply, proper road connectivity, electricity supply and bring about improvements in the general quality of life

Knowledge Exchange

Iftikar Kakroo Deputy General Manager, Jammu & Kashmir State Power Development Corporation Ltd

Arun Mehta and Dr Rajesh Kumar

Comtech has successfully accomplished two urban projects in the state of J&K. One of the projects we executed with the assistance of NIC; in this we digitised ten lakh birth and death certicates in 45 days of time. Second was the digitisation of electoral rolls during municipal elections Sheikh Imtiaz Ahmad Managing Director, Comtech Info Solutions Pvt Ltd

Speakers at the session on ICT for Urban & Rural Management: Emerging Trends & Innovations

Arun Mehta addressing the session on ICT for Urban & Rural Management: Emerging Trends & Innovations

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ICT for Inclusive Education

Inclusive education means educating every section of the society. But the education has to be imparted in such a way that people in all sections in society are able to develop the skills that will make them employable in modern industry. ICT can play a major role in imparting latest skills to our students

Shaleen Kabra Commissioner/Secretary, Technical Education; Health and Medical Education, Government of Jammu & Kashmir

Intel has a strong focus on the education sector, we have been endeavouring to train teachers across India in the use of ICT in classrooms, so that the educational outcomes in the country can be improved. ICT can be a big enabler in the area of education, it can bring down the overall costs and facilitate long distance education Ranjeet Koul Industry Head Government & Enterprise; Enterprise Solution Group South Asia, Intel

The level of IT penetration in J&K is low, but the state has a huge potential in IT. IT can not only be a job generator for the state, it can also be used for monitoring the projects

The purpose of SAMS student education management system is to ensure that there is a common entry point, so that the admission takes place through a transparent online mechanism. All the colleges in the state are following the SAMS system Dr Chandra Shekhar Kumar Commissioner-cum-Secretary, Employment & Technical Education & Training Department, Government of Odisha

Indrapal Singh CEO, Aman Technologies

The National Skill Development Corporation (NSDC) was a major initiative to provide formal education to those who cannot afford it. ICT serves as a major enabler for projects such as these. TCIL understands the benets of using ICT and we are in the forefront of developing solutions that can improve the quality of our education and healthcare

Vimal Wakhlu Chairman and Managing Director, Telecommunications Consultants India Ltd

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